Great experience with cover-more
I submitted an online claim, it was an easy process. I received a response in under two weeks advising the full amount would be paid within 3-5 days. Very pleased.
Simply NO response
I am overseas and trying to contact CoverMore. They are not answering emails, LiveChat - huge wait to "speak" and then useless information. Really disappointed. I won't even mention the fact they wouldn't refund / cancel my insurance which cost almost $1K for a trip that was scheduled for April - requested cancellation in February - basically told to forget about it Shocking service. Is this the definition of profiteering? Shame on you CoverMore. I have used you over 20 times in the past - no longer will be the case.
Lack of communication on the phone or emails.
Totally disgusted in not being able to talk to an operator about a claim after a week of trying on the phone ... know one will pick up even after being on hold for up to an hour. Emails requesting contact were not responded to in that time as well.
We are unable to contact Covermore to cancel travel insurance
We have tried to call covermore to ask that our elderly Mum’s travel insurance for their cancelled UK trip on 15th April 2020, be refunded or credited. We are unable to get through which we understand as many people are in the same situation. They paid over $1300 for insurance they are no longer able to use and would like a refund or credit to use in 2021 when they rebook.
I would like to leave a positive review but at this stage being unable to contact the company to speak with someone is a negative. Policy No: 7190 0051 1672
Policy number 720100209331
I have requested a refund within the 15 day cooling off period twice and have twice been emailed with the standard
'We aim to respond to you within 2 working days. If your enquiry is urgent,
please contact our Customer Service Department on 1300 72 88 22 or +61 2 8907
5000 if calling from overseas and we will be more than happy to assist.
Can you please issue the refund?
My first request was a week ago and I do not want to spend one more minute trying to get through on the phone.
Cheers...This was written two days ago and still no response :( Not too happy!!
Absolutely poor management of getting me home with a broken collarbone
Covermore was extremely unhelpful in getting me home from Japan. I had to organise And pay for my own bus from Hakuba(6hrs from Tokyo) to the airport, was told about my flight on the day and had to book the bus immediately, very lucky it wasn’t yet full as they usually fill up quickly. I had requested I needed assistance with my bags as I has a snowboard bag, suitcase and backpack and was unable to carry these as I had broken my collarbone. They simply told me once I got to the airport to ask airport staff or the bus driver for help, I also did...not speak Japanese. I did manage to ask a kind stranger who spoke English on the bus to help me. They said they had arranged for assistance when I got to the terminal. Once I found the terminal I discovered it was closed for another 4 hours, therefore I had to sit at the check-in terminal for 4 hours. While on the bus to the airport, I somehow managed to worsen my injury, my collarbone had snapped on the bus and I could not support it at all and had to hold my arm, therefore rendering me with no hands. I tried calling covermore for help/advice, they said there was nothing they could do to help me and that I’d just have to continue on my journey to the airport as planned and try come back to Australia. They put me through to a nurse who was absolutely useless during this stressful and scary time he sounded completely uninterested and that he didn’t know what he was talking about. Once I had managed to get to the check-in desk, I had someone take me to my gate in a wheelchair, as I said at this point my collarbone was snapped and I could not support it at all and could not carry my backpack. I asked if they could assist me by wheeling me to the bathroom. Once I had gone to the bathroom, I came out to find that they had left. I had my backpack with me but could not carry it myself as I had to support my arm. Therefore I had to push through the excruciating pain in order to pick my bag up and walk back to my gate and wait another 1.5hrs until my flight boarded. I could not believe how poorly supported I was in my experience and will NEVER use covermore again. I highly suggest you look elsewhere.
Cancelled Travel Insurance- unable to get a refund- Poor Customer service
As with others on this forum I have tried several times via email to cancel my international travel policy receiving the return email that they would respond within 2 business days. The first cancellation I sent was on the 11th March to enquiries and when they changed the email to refunds@ I sent it there on the 17th March. All I have received is the auto response that they would reply in 2 days. Whilst I understand that times are busy I think that by this stage at least they could respond with some indication of when this will be processed rather than leaving me in the lurch. I have tried to call on their enquiries number and either it says there is an hour wait or today the line just rang out....
Typical Money hungry insurance company selling product that is useless.
Took out policy before corona virus was taken seriously, no warnings etc on policy. Cancelled trip, send email to ask about policy cover, no response, send another receive auto response that they would be in contact in 2 business days, a week laster still no response so call hot line, wait for over an hour and told I should be able to claim cancellation fees so don't cancel the insurance policy. Get onto them a week later after cancelling flights, no cover for corona virus issues and only refund 70% of insurance policy. For a company to act like this in these circumstances is unconscionable and that's why insurance companies have bad reputations
Waiting 2 months and still no contact from Cover More
Submitted my claim in February, cruise on QE2 cancelled due to accident before travel. Still no word or explanation. How long does it take to process a claim? Notice other claims paid immediately, please explain.
Requested to cancel policy due to trip being canceled. Had no problems doing so. Easy to do with online chat. Thank you to Tess. Will use cover- more in future . Was trying to put `nowhere` in the where did you travel to box , but it wouldn`t allow.
Lack of communication re COVID 19 outbreak and borders closing
No updates around domestic flights and borders closing, not contactable via phone or email form. Useless, whats the point of purchasing if you have no way to chase up your claim?
Happy with the process
After returning from a recent cruise with a large medical bill we were amazed at the quick response and payout. The process was simple, efficient and timely. Thank you very much
Of course there wasn't an update for what is happening now on their website
So of course flights were cancelled through Virgin and they immediately pushed me to get credit. These flights were for my mother who hasn't flown in almost a decade so there isn't much chance these credits will be used by her. Also upon calling, these credits only last 12 months.
I tried to get through to cover more (both NZ and Aus) and have been unsuccessful with actually contacting anyone. Just want a refund rather then the credits since this cover is for cancellation not on our behalf.
Rubbish Insurance company
I was using covermore /Zurich with my Bank west Mastercard travel Insurance for a trip to Peru in May 2020,
I paid $304 for my existing medical Conditions sleep apnia ( Totally controlled by machine) and diabetes 2 tablet controlled ( No symptons or damage to body, eyes liver etc . These conditions were not deemed serious by Allianz and insureandGo no extra charge. The $304 dollars was paid in Oct 2019.
ON the advent of corona virus I contacted Cover more and was told I wasnt covered for anything connected with the virus, I could cancel my...
our cruise was booked 8 months ago we have been trying to ring since last friday as soon as princess cruises cancelled all cruises we emailed you on the day we were notified yet no reply and have rang 23 times to discuss the matter
Disgusting Claim Service
We are long time clients of Commonwealth Bank and have Complimentary Travel Insurance with our Credit Card which we have used many times without making a claim.
My husband was diagnosed with cancer in early June and we had to cancel 2 trips that we were taking in July and September.
We only were making a claim on one policy as the July trip was kindly just refunded by the airline and company we booked through.
The other trip we booked through Webjet(never again) we had to cancel as we could not travel as chemo and surgeries were to begin imme...
CoverLESS Travel Insurance
Purchased travel insurance in October 2019 when I purchased my flights (before Covid-19). Rang to enquire about whether I would be covered should we pursue our NZ trip. I was shocked to be informed that due to the 'virus outbreak' my travel insurance is practically useless and I won't be covered for any cancellations / setbacks along my journey (flights and/or accommodation). The only thing I would be covered for is medical expenses should we catch Covid-19.
I don't understand the purpose of travel insurance at these times where these i...nsurance companies are waiving their arms, exempting themselves to pay for anything UNLESS you catch the Covid-19 virus. Having said that, I promptly cancelled my travel insurance in which they kept approx 25% (not being in the cooling off period). Rest assured, I will not be using CoverMore for any travel plans in the future.
Shame on you!
I thought this would give me some basic cover should a situation arise. Sure enough we had a terrible flight back to Australia. Wont go into detail but the result was I got a migraine and forgot to collect my jacket between the flight changes in Singapore. Well it seems there is 'fine' print leading to exclusions under either buyer purchase protection or travel insurance cover. Both forms have been declined. For such a small claim at about $100 after excess, I am bitterly disappointed. I sincerely think the time and resource effort put in to reject my claim would have cost more than processing it. Shame on you Cover-More.
- Verified customer
Purchased travel insurance on 06/03 and cancelled on the 11/03 within the cooling off period. After 2 phone calls then 2 emails to the refunds department and then a 3rd call (unable to get through) I have not had any correspondence as to when I will receive my refund. I have now opened a dispute with PayPal and then of course will go to my bank if PayPal cannot resolve this issue. Their auto emails response is, we will get back to you within 2 days. Not true. Don't use this company a refund should be issued within 2 working days, I have never had to wait this long for any refund with an insurance company.
Covermore? More like CoverLESS!!!
All this insurance company cares about is taking and keeping your money!!!
I was completely unaware a pandemic would break out 6 months ago when booking my trip for myself and my partner. Halfway through my trip, I was emailed that my flights home have been cancelled and that I had to find my way back home on my own, and FAST before Australia goes into lockdown due to the COVID-19. So had to repurchase brand new flights home the next day out of my own pocket, missed the last 4 days of my trip and because I was told if I didn't fly home now I wo...
Questions & Answers
Why can't I get some response. All I want to do is change our travel dates as we did not travel due to the airline cancelling our flights.
I have contacted Covermore twice about cancelling our policy # 720100099796 and twice I have an automated reply we will be contacted within 2 days, which of cause doesn't happen. Can you please tell me what is going on.
I have a cover more policy taken out in Feb 2020 for travel in June to August. I sought to cancel the cover as it is almost certain that we can't go. Trip to be through Europe. Your company has advised we will lose $300 for a policy we haven't even used... why??
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