Cover-More Travel Insurance

My Mum and Dad took out cover in February 2019 for a planned trip in August 2019. My Mum was diagnosed with terminal cancer in July and had to start treatment immediately hence cancel their trip. A claim was lodged, all relevant paper work they asked for supplied. 5 months later and many emails chasing, the claim has still not been finalised or approved. My Mum has days to live and keeps saying please sort it for me your Dad will need the money. Its over $6000. I just kept getting told its been referred to our medical team. DO NOT ever trust this company to pay out on pre booked holidays. Shocking disgraceful ethics. What are they waiting for ? Her death certificate!!!

My partner and myself had to cancel our oversea trip due to complications in her pregnancy, mind you we did not know of the pregnancy itself before we booked the trip. We have doctors certification proving that she has been hospitalised and will need weekly check ups to make sure her and the baby are ok, hence not being able to travel. Travel more refused our claim stating that they do not cover cancelation with pregnancy 24 weeks or over. I do not recommend cover more. I will be taking the matter further.

Very easy to use and clear to understand what I'm covered for. I always come back to Cover More because I can very quickly find a policy that suits and always feel that everything is written in plain English and transparent.

I had major motorbike accident Thailand 2014 hOSPITAL IN tHAI FOR 1 MONTH
Coverage was amazing
flew my brother over to pick me up
couldn't have been better
and they still cover my insurance every year I travel

We had one of the most traumatic experiences of our lives while overseas and could not be more thankful for the caring and compassionate way Covermore dealt with our claim. It took about 2 days to get the claim approved but in the meantime they were still really helpful and offering assistance and advice. Once the claim was approved they acted quickly to get us out of the country and to another country with better facilities for medical care. This was not cheap but they didnt hesitate to give us the best care. On our return to Australia we put in a claim for the items that we had paid for before the claim had been approved and they reimbursed us. Thank you Covermore for making a really bad situation bearable!

I booked insurance for myself & a friend however she forgot that someone else had already booked her insurance. I rang to cancel but because we were out of the 15 day cooling off period it cost us a quarter of the original sale. This is despite us both having Covermore insurance. I will never use them again.

Requested claim form. Prompt reply received, clear request for supporting documentation. All information submitted once gathered (longest part of claim). Reply received to confirm receipt.
Only delay was due to my not signing one page.
Claim paid in full.

So I was online and had one simple question. I rang the call centre and selected what I though was the right option. Got the sales team and when I asked the question they refused to answer and told me if I wasn't going to buy from them then they couldn't help me.

I was going to buy from them but had already entered everything online and just wanted an answer to my question so the call centre guy just dumped my call back to the menu.

Still purchased but I still don't have an answer to my question.

I paid to get Cancel for any reason, and work would not allow me the time off so cancelled immediately this has been prolonged then requested more information which was already started the first time so now must wait another 10 days,
When calling same run around, I would not use nor recommend this Insurance company,

Policy was excellent value, very easy to pick the cover needed.
Have lodged a claim in the past, covermore was excellent they couldn't have done more if they had tried.
Excellent phone help when needed always ended their call with "Can we do anything else for you" they were fantastic. They had it all covered with nothing being a hassle.
Have used covermore a number of times and wouldn't travel without it.
Highly recommend.

I have used cover-more at least 5 times now. I found the process simple and in my one and only claim (Stone chip in rental car window) they were quick and efficient. Highly recommended

Easy process even if you have existing medical conditions. We have used this company several times now and at present see no reason why we should change our CoverMore Travel Insurance company.

I am so glad that I took the travel agents advice in taking a multi trip annual policy with cover-more. We hired a car and an oncoming vehicle damaged the windscreen. The claim was easy to submit and took only 5 days to process once the final documents were submitted. The best test of insurance is when you make a claim - cover-more surpassed expectations and I would highly recommend.

easy to navigate website, Value for money as compared against other insurers, This is the third time we have assessed and used Covermore multi trip annual policy. Best policy for cruising.

Policy was great value I have made a claim we lost our wallet in Athens and 200 Euros submitted claim and documents and in 10 working days money was credit straight into our account can not highly recommend Cover More enough thank you. Now making sure my son is covered for his trip too.

I guess the policy was good value, but I haven't lodge any claim, thanks be to God so, so far, so good. I've used this insurance company approximately, five times. My friends have assured me of its reliability

Cover more - should be Cover Less
My flight was delayed by 1 hour, which meant I missed the last connecting flight to my destination. This in turn meant a rebooking on the next available flight 12pm next day, overall an 19 hour delay. Cover- Less only note the 1 hour delay, not the other 18 hours - what a joke, save your money, use alternate insurance.

We hired a car in Ireland just last month and decided against taking the additional car insurance with Budget rental as it was very expensive and we already had travel insurance with Cover-More. Unfortunately we had scratched the front bumper...one you would think would not cost much to repair...2 weeks later a $1000 bill had been removed from our credit card.

We easily used the Cover-More claims portal, popped in our car rental agreement, our bill and a few other details and within a week the $1000 was back in my account from Cover-More.

Moral of story, Use Cover-More for your insurance...dont rent from Budget.

At my age (pre-computer upbringing) Cover-More make it very easy. Peace of mind knowing my needs are covered. Cover-More has been the Travel Insurance company for a number of my family members. Thank-you.