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Cover-More Travel Insurance

Cover-More Travel Insurance

3.8 from 2,101 reviews

Very quick and easy

It was easy to have piece of mind whilst on holidays. Very easy to get a quote and except it. Payment was also easy. I would recommend Covermore to all my friends and associates.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo
Book AgainYes

Bit of a disapointment

My partner were both on our policy with $100 excess. You can't do one claim, have to do separate claims for incidents & as we both had ear infections had to go back to medical centre more than once & my partner got a broken tooth we were charged $200 excess :( so how is that justified?

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateFebruary 2019
Claim ApprovedYes

Easy to use

It was quick and easy to get cover, with easy to understand extras. A friend who’s has used this company many times recommended me, I am very grateful he did.

Value for Money
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
Claim MadeNo
Book AgainYes
1 comment
Hi Alex T, Thank you so much for taking the time to share your positive experience and 5-star review. We appreciate it! We work hard to ensure purchasing our travel insurance isn't overly complicated while still providing customers with enough information to help them stay informed throughout the purchasing process. We hope you have a wonderful trip, and hope we can help protect many trips to come! Thanks, Jade at Cover-More

Setting up insurance

This was so simple to access, the information was relevant, not too much sales pitch. A recipt available to print immediately. They come highly recommended from a friend who used them almost every year

Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeNo
Book AgainYes
1 comment
Hi Anne, Thank you for taking the time to share your thoughts and leave a 5-star review! We're delighted to hear you found our quote-generating and policy-purchasing experience seamless. We work hard to ensure our customers feel confident and informed while purchasing our travel insurance, so it's great to hear we're succeeding. Have a wonderful trip! Jade at Cover-More

Runaround for nothing!!

I purchased Covermore insurance 6 months before travelling to the US. A couple of weeks before I left I injured my ankle. I received treatment in Australia but required further treatment in the US. I called Covermore to explain my situation. I asked whether it would be possible to receive coverage for further physical therapy in the US. I was very clear that this was for ongoing therapy for an injury that occurred before leaving Australia. Three Covermore agents insisted that I visit a US physician for a referral to the physical therapist. So I did. After half a day and $300 US I had my report and referral. I sent all of the paperwork in. I've just heard that my claim has been declined because it is for ongoing treatment. Why wasn't I told that in the first place? Now I am a further $300 US out of pocket - and I only went to the Physician because Covermore told me to. I received so many phone calls from totally useless agents and spent extra time and money. And then the agent who gave me the 'bad news' told me that they were only trying to take care of me!!!! Just tell the client upfront. Don't give them the runaround and get them to spend even more money when there's little chance they will be covered. I am absolutely disgusted and I will be sharing this with my travel agent and anyone else who is considering Covermore travel insurance.
After leaving this review for possible mediation I received an email stating that my claim was denied because it was a pre existing condition - which it wasn’t!!
As stated before my dissatisfaction stems from the fact that I was unnecessarily sent to a physician in the US with no compensation from Covermore.

Value for Money
Insurance Cover For:Adult
DestinationNorth America
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time2-4 weeks

Just too hard

I tried to get a travel insurance quote from the website to compare with others I'd received. However, was unable to get one and was told to ring the phone number. I went on to 'live chat' and again was informed to ring the phone number. No reason was given as to why I had to ring. I find this very frustrating given the fact that other insurance companies are able to do this. So will not bother and will go with another company

Customer Service
Insurance Cover For:Senior
DestinationNorth America
Claim MadeNo
Book AgainNo
1 comment
Hi Shirl, Thank you for sharing your experience with us - we value customer feedback, and will share your quote experience with the wider team. Without knowing the details of your situation, when a quote is unable to be provided, it's likely because a customer has pre-existing medical conditions we require more details on, which is why we ask them to call our team. This is so they can talk through their situation and how we can help provide adequate cover, helping us to create a truly personalised quote or policy. If you'd like a member of our team to call you and discuss what you're looking for in a travel insurance policy, please send us your phone number via a private message. Thanks! Jade at Cover-More

Don’t buy cover from this company. Will do everything possible not to pay

I took out full comprehensive insurance. I chipped my front tooth while away and didn’t see a local Indonesian dentist as I wasn’t in any pain and thought it was best to wait till returning to Australia to get it fixed. Because I didn’t get it fixed while overseas covermore will not pay. Avoid covermore at all costs. They will make it impossible to make a claim

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAustralia/Oceania
Claim MadeNo
Book AgainNo
1 comment
Hi Dan, Thanks for sharing your experience with us - it's important for us to receive customer feedback. Although our premium policies provide comprehensive overseas medical and dental coverage for any issues that arise while you're travelling, unfortunately this coverage does not apply to any medical or dental work completed once you're back in Australia. (It is actually against the law for all Australian travel insurers to cover medical expenses incurred within Australia if you are an Australian resident or eligible overseas representative. If you contact Medicare or your private health fund to discuss the medical your situation, they will be able to advise on the coverage options available to you in Australia.) Our 24/7 emergency services are available to all policy holders, which can help you find a suitable medical or dental facility while you're aboard so you can seek treatment straight away, as well as provide support with paying medical or dental bills. Our PDS speaks to this in more detail, however, if you'd like to speak to our team to understand this further (and ensure you're protected on future trips), please send us your phone number via a private message. Thanks! Jade at Cover-More

One star too much

I claim purchase protection because i have commonwealth credit card. They refuse it because product which reduce price not on thier catalog but on website

Insurance claim madeYes
1 comment
Hi brarboyz, Thank you for sharing your concerns with us - we'd love to help you with your situation. Please are you able to share your full name and claim number with us via a private message? We'll then get our claims team to reach out to you and help resolve your issue. Thanks! Jade at Cover-More

Misnamed Company

Lodged a claim with supporting docs, they requested more (medical andirrelevant) information, eventual denial on claim - not related to medical. Seemed to look for any reason to not pay out. It’s traumatic to have to cancel long looked forward to and saved for trip without having to deal with this intrusive company, and the constant back and forth, making a claim a drawn out and distressing affair. As it’s been referred to a contract lawyer and onto the insurance ombudsman, CoverMore - do not contact me with the usual ‘send us a message and we’ll look into it for you’

Value for Money
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
1 comment
Hi Kimmy C, Thank you for sharing your experience with us. It's helpful for us to understand our customers' claims experiences, and how we can help improve our services moving forward. We're terribly sorry to hear your claims experience wasn't a positive one, especially given you had to cancel your trip. If you're happy for us to look into your claim further, please send us your full name and claim number via a private message on here, or via our Facebook page and we'll take it from there. However, we understand if you'd prefer not to do so at this point in time. Thanks, Jade at Cover-More

It's good if you don't have an existing condition

It's fine for general cover. I have had 5 cruises covered by Covermore and the previous 4 were covered for a pre-existing condition. However, in spite of positive reports from doctors and professionals (at my expense) and the fact this trip was to NZ, They would not cover me. I was very disappointed. I have never made a claim before. Incidentally I had no problems at all with my pre-existing condition.

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeNo
1 comment
Hi John, Thank you for sharing your review, and for choosing Cover-More to protect your cruises in the past. We hope they were all wonderful trips! Although we automatically cover a number of existing medical conditions, some conditions are a little trickier and require insight from both your personal doctors as well as ours before we can make a decision. If you'd like, we can look into the reasons we weren't able to cover you for this trip, which will help provide you with more information ahead of any further trips. If this is something you'd find helpful, please share any recent communication details with our team (along with any other previous policy numbers) with us via a private message or via our Facebook page, and we'll get our team to gather some insights for you. Thanks! Jade at Cover-More

Waste of money and time

“Ticket cancellation” insurance is a misnomer because,as I found out, this policy doesn’t cover ticket cancellation but the “journey “. Ok ,clever semantics Covermore! You got me!
But the really appalling part of my story is that I followed the advice of 3 different reps, who offered inconsistent information. When my claim was denied for the first time it was because of my “ disinclination” to fly as planned. I challenged that and next thing I get another rejection based on the “ journey “ excuse. Seems the fine print is full of grenades ready to catch you out ,when what you need is support and peace of mind.
Never getting a dollar out of me again Covermore.

Value for Money
Customer Service
Insurance Cover For:Adult and Child
DestinationAustralia/Oceania
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedNo
2 comments
Hi Tina, Thanks for sharing your experience with us, even though it wasn't a positive one. Your feedback can help improve our claims experience for our customers, so we appreciate you sharing your thoughts. If you'd like us to request our claims team look into this again for you, we're happy to help! If you send your full name and claim number to us via private message or via our Facebook page, we'll then do the rest. Thank you, Jade at Cover-MoreJade your claims team have looked at my case several times. I have also had verbal conversations on the phone with one of your reps.I have outlined the issues several times.Covermore have still declined. Feel free to go right back to my initial contact ( I understand that calls are recorded) When Covermore forwarded the claim form via email I did ask if it was a waste of time because the lady told me they MAY or MAYNOT honour the claim. Now how is this right? Does it depend on the mood of the officer on the day? Either my claim is valid or it isn’t. Anyway go ahead and review the entire correspondence .Looking forward to hearing from you,regards ,Tina Ameduri

They Don’t pay claims, avoid at all costs

I regretted that I didn’t see all these reviews before I bought their insurance. The company is just a scam . My camera has been stolen during my trip to Indonesia, this insurance is absolutely useless as they went above and beyond imagination to not pay the claim. Absolute Waste of time and money. Will take them to court .

Value for Money
Insurance Cover For:Adult
DestinationAsia
Insurance TypeMulti-Trip
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time1-2 months
1 comment
Hi Alex, We're terribly sorry to hear your camera was stolen, and saddened to hear your claims experience with us wasn't a positive one. Thank you for sharing your feedback with us. We'd love to help you by requesting our claims team look into your case once more. If you're happy for us to do so, please can you send us your full name and claim number via private message or via our Facebook page? We'll then look after the rest. Thanks, Jade at Cover-More

Absolutely appalling insurance company!

I don’t understand what the point of travel insurance is, when you have to make a claim for a medical condition that happened pre holiday, that left you hospitalised and unable to travel on said dates, when they don’t even cover/refund you for merely a quarter of the total you spent on the trip! Worst insurance company I have ever dealt with. Lengthy time to here any response regarding the claim.
Partner and myself were to travel to Bali Jan 2019, unfortunately I became ill and unable to travel overseas. The total cost of the trip, including flights, transfers, accomodation, insurance and not to mention the money paid to cancel the trip in the first place totaled around $2800. After almost a month of waiting for a response regarding the claim, I finally hear back today that they will refund a total amount of $467.76. Insurance alone cost $268!
I do not recommend covermore to anyone and am absolutely appalled at the way the deal with claims and happily keep customers money! Disgusting to say the least.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedYes
1 comment
Hi Casey, We're very sorry to hear you became unwell and were not able to take your trip to Bali as planned! We hope you are feeling better now. Thank you for raising your feedback with us as we value keeping communication open with our customers. This is not the experience we want you to have and we are deeply sorry to have disappointed you! We would be happy to have our claims team look into this for you. Are you able to please private message our page or contact us via Facebook with your claim number? Thanks, Mia at Cover-More

Horrendous service, will never recommend it.

Having fallen ill whilst overseas, and needing to immediately return home, I was initially relieved that I had travel insurance. After attempting to contact Covermore for emergency assistance, no further contact was made, even though the representative stated that they would be in contact every step of the way. The Covermore representative stated that they would contact the hospital that I was at, and take care of the initial expenses, none of which happened. Once home, a week later I was contacted, with Covermore asking if I was still overseas. After attempting to submit a claim online, and the website not accepting the supporting documentation on any browser or device, I called Covermore support, only to be told to fill out a hard copy and mail it to them. No technical assistance whatsoever. I later attempted to resubmit the documentation, which was confirmed and accepted. 10 days later I receive an email stating that I had "not provided a completed claim form for the expenses incurred". Naturally I contacted the assistance phone number to ascertain which part was not completed. After being put on hold three times and being on the call for over 20 minutes, the representative stated that the claim form I had spent close to an hour filling out was not there, but only supporting documentation. I was spoken to with a sarcastic and condescending tone, and told to print out a form and completely re-do the claim, then wait for it to be mailed in, and then wait an extra 10 business days to hear back from Covermore on the progress. Horrendous customer service, terrible and faulty online claim portal, and a complete waste of my time and money. I have spent almost 2 months attempting to be reimbursed for my trip, a process which should have taken less than a month. Will never use Covermore again.

Value for Money
Customer Service
Claim MadeYes
1 comment
Hi Caity, We appreciate you reaching out and providing your valuable feedback to us. We are extremely sorry that you have had an upsetting experience with Cover-More. This is definitely not the kind of experience we want our customers to have. Thank you for contacting us on Facebook and providing your details there. We will follow up with our team members in regards to the calls you made to us and provide them with additional coaching. In the meantime, we've touched base with our claims team to look into your claim for you. Thanks, Mia at Cover-More travel insurance

Got me home safely. Thank goodness for professional company

I had an accident in Dubai and fractured my vertebrae, needed to be hospitalised for a couple of weeks before I could be moved.. Covermore were absolutely wonderful, far beyond anything I could have imagined. I always use Covermore however this was first time I have ever had to put in a claim. They took care of everything, my well being was their main concern in getting me home safely to a Melbourne hospital. A nurse was sent to accompany me home on a flat bed flight. I am extremely grateful for the excellent service, professional and empathetic team who were always available.
Pat

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJanuary 2019
Claim ApprovedYes
3 comments
Hi Pat, Thank you so much for your 5-star review about your Cover-More experience! We hope you have recovered fully from your accident in Dubai. It means a lot to us that you would go out of your way to share your positive story. Looking after our customers when they need us is what we do best! We very much look forward to protecting your travel plans in future. Thanks, Mia at Cover-More travel insuranceI am still recovering. I have another couple of trips booked for this year and have already got Covermore insurance for them. Thank you for taking time to respond to my reviewWe're glad to hear your recent accident in Dubai hasn't stopped you from travelling again. It's always great to have a holiday to look forward to! Hope you're all better soon, Jade at Cover-More

Stay well clear

My parents got travel insurance for a cruise they were taking. Before going my mother was diagnosed with cancer. The day before the ship sailed she was admitted to hospital due to radiation burns from her treatment. She remained in hospital for a week. Claiming due to them having to cancel there trip was a nightmare. Having to deal with numerous phone calls and supplying information and medical certificates while she was dying was disgusting. It took 5 months for the claim to be paid just before she died.

Value for Money
Customer Service
Insurance Cover For:Senior
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateJanuary 2018
Claim ApprovedYes
2 comments
Hi Dazza, We are deeply sorry to hear about the loss of your mother and offer our condolences. This is never how we want our customers to feel and are sorry that your family has been disappointed with our service, during what we imagine was a difficult time. As inconvenient as gathering paperwork can be, unfortunately our claims team need certain bits of information so they can accurately assess the claim. We will share your experience and feedback to the relevant teams as we continuously look to improve. Thanks, Mia at Cover-More travel insuranceDon't insult us with a reply showing concern. The reason my parents didn't make the cruise was Mum had been admitted to hospital the day before it set sail. She remained in hospital for a total of 7 days. We sent a medical certificate from the hospital with the claim form. She was asked to send a letter from her oncologist stating when she was diagnosed with cancer. You were sent info about why they had to cancel also info to confirm her cancer was diagnosed after the insurance policy was taken out. Still this was not enough. It became a long drawn out process. My parents couldn't afford to go on a small holiday before my Mum died as they were waiting for the money from travel insurance.

Horrendous insurance company. You will lose money 100%

Whilst holidaying in Bali I was bashed whilst coming to the aid of a young girl in trouble.
I was knocked unconscious and transported to hospital with dental damage and requiring a CT scan. My I phone was destroyed in the attack also.

Cover-more DID cover my hospital bill in Indonesia. Thanks.

However, I required further scans upon arriving back in Australia due to delayed concussion. Further 5x doctors appointments, etc.
I required 4x dental follow ups to ensure my tooth didn't die as a result of the attack.

I received a quote for a replacement phone and provided it to cover-more as required.

After filling out the complex and drawn out process of the claim, and gathering all additional evidence required, cover-more stated that:

-They would NOT cover any medical bills in Australia as a result of the attack. $800 worth gone.
-They would only cover the phone for what they deemed it was worth . Half of what it was quoted by Apple to be replaced.

I would hate to think what would of happened had I suffered a serious head injury and needed to be flown back to Australia for surgery, further treatment or care etc.. None of which would of been covered by Cover-more.

A truly horrendous insurance company that will NOT be there for you when you need it. Go somewhere else and check their fine print.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
1 comment
Hi Joel, We are deeply sorry to hear about your horrific incident in Bali. We hope you are recovering well! Thank you for taking time to share your feedback with us. We appreciate your open dialogue, which is most helpful for us to improve our services. It is against the law for us to cover medical expenses incurred within Australia if you are an Australian resident or eligible overseas representative. Did you know this is standard across all travel insurers? You are encouraged to contact Medicare or your private health fund to discuss the medical coverage options available to you in Australia. As pesky as gathering paperwork can be, our claims team do need certain bits of information to accurately assess your claim. Our team must also take depreciation into consideration when assessing the value of your original item. This amount is reflective of what your original item would be worth as is, not the value of it brand new. We hope this information can provide some clarity! If you would like to have a chat with us, we'd be more than happy to discuss your claim by calling 1300 36 26 44. Thanks, Mia at Cover-More travel insurance

Dont waste your money because if you make a claim you will be wasting your time

3 Claims lodged Early Jan 19 now Early Feb 19 nothing but issues with getting claims paid, mistakes on all 3 claims even though submitted correct documents through Travel Agency. Told you can claim certain things under "Unforseen Circumstances", then get told you cant, then they tell you its under the discretion of the Claims Department. Oh what a mess. Do yourself a favour look elsewhere for Insurance, it will cost you even more of your time and phone calls trying to sort it out.

Value for Money
Customer Service
Insurance Cover For:Adult
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 months
Claim DateJanuary 2019
Claim ApprovedYes
1 comment
Hi Ann, Thank you for taking time out of your day to leave a review for us. We are terribly sorry to hear about your claims experience. We never want you to feel disappointed! Each claim is assessed on a case by case basis by our team. We're more than happy to have our claims team look into this for you so we have sent a private message requesting some details. Thanks, Mia at Cover-More travel insurance

Sneak payout limits and terrible service!!

DO NOT USE, WASTE OF MONEY & TERRIBLE SERVICE .
Having just been to Bali my partner and I had a couple of claims to make. For items stolen and for my boyfriend falling sick. I checked the PDS before buying the policy to see that on page 4 it states that luggage (including mobile phones) is covered up to $5K....BUT on page 45 it then details sub-limits and my $1900 phone was in fact only covered for $600!! If they weren’t being sneaky then they’d have the sub limits with the benefits table!!
In regards to their terrible customer service; I called for an update 16 business days after putting in a claim to be told an email had been sent to me 5 days prior asking for further details, I had nothing in either inbox or junk mail, blatant lies to cover up that they hadn’t got back to me in the advised timeframe of 10 days. We then received an email advising of an attached response, but no attachment and so I had to sit on hold to them for 20 mins to have it sent again.
Finally, I was dealing with a claims investigator in regards to my stolen items, I was advised I’d receive a response to my claim by COB 4th Feb, I received nothing. I emailed the investigator asking for an update and by 10:30am the next day, still no response. I spent half an hour on hold to them to be told i will be receiving it now. 2 hours later and still nothing. I call again (another 30 mins on hold), this time to be told I will get an urgent call back from the claims officer. Another 2 hours later and STILL nothing! I call for a third time and finally get put through to the claims officer, who sounds unimpressed with my call and finally get the document sent through to me at 3pm.
I have spent more than 4 hours on the phone to Covermore since returning from my trip, awful service!
Do yourself a favour and steer clear of Covermore.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationAsia
Insurance TypeSingle Trip
2 comments
Hi Maddy, We are very sorry that your experience with Cover-More has been disappointing. This is never how we want our customers to feel and we are thankful you've brought this to our attention. Our benefits table is a summary of the benefits provided, and we encourage all of our customers to read the PDS to carefully understand the conditions, exclusions, limits and sub-limits that apply. We will definitely share your feedback with the relevant teams as keeping communication open with our customers is important to us! We would also be happy to arrange our claims team to look into your claim. If you'd like to go ahead with this, please private message our page with your claim number so we can organise this for you. Thanks, Mia at Cover-More travel insuranceThanks for your response Mia. Since I wrote this review I have had even more poor service from your team. I had to follow up for a second time on a claim I submitted 6 weeks ago (16 days after I last submitted additional documents). I was advised I would receive a response by COB the next day, when the confirmation came through there were payment for two nights accommodation missing (due to being unable to fly for medical reasons). I again had to call your team, sit on hold for half an hour and was told they could see I had claimed for 3 nights but a receipt for just one night came through. I had sent all three through but your documents upload page kept crashing. Why wasn’t I contacted by your claims team to ask for the additional receipts? Instead, they just paid out one night. Again, this seems very sneaky to pay as little as possible back and potentially hope I don’t notice or was it just laziness? I am appalled by the service. I put in this claim on the 2nd of Jan and have not received any communications from cover-more, I have continually had to follow up well past the 10 business days you advise of.

Such amazing service

Whilst overseas, I fractured my knee cap. They were so helpful and always helped me feel relaxed and calm on the phone. They paid for everything, the x rays, physiotherapy and medication. They even called to check in and see how I was going.

Value for Money
Customer Service
Insurance Cover For:Adult
DestinationEurope
Insurance TypeSingle Trip
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 weeks
Claim DateJanuary 2019
Claim ApprovedYes
1 comment
Hi Rowina, Thank you so much for your glowing review of our assistance! It's unfortunate you fractured your knee cap while abroad, but we're happy our team could be there to support you through it. It is what we pride ourselves on. We look forward to protecting your travels in future. Thanks, Mia at Cover-More travel insurance

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Questions & Answers

With all these bad reviews being reported to Flight Centre why are they actively encouraging customers to take insurance with Cover-All with statements such as "never had bad experience with this company they always pay out without any difficulty. After being encouraged to buy the insurance which I did and reading the reviews I wonder if I have been mislead by Flight Centre.
1 answer
Hi Colin D, Thanks for your question, and we're sorry to hear of your concerns. Flight Centre have chosen Cover-More at its travel insurance provider because we've been trusted by Australians for over 30 years to help protect and support them while they're travelling domestically and internationally. Our emergency services are also based in Australia - not outsourced - which allows customers to access the help they need from people who truly know their policy and can help them when, where and how they need it. If you'd like more information on the policy you purchased through the Flight Centre team, we'd be happy to take you through all the benefits so you're equipped with the right knowledge should something go wrong when you're travelling away from home. Please send us your phone number via a private message and we'll get one of our team members to give you a call. Thanks! Jade at Cover-More

I have been overseas for almost a year and my Covermore "YourCover Essentials Single Trip" year-long travel insurance will finish on February 9. I haven't been back to Australia since February 2018 (not counting layover in Sydney airport) and don't plan to return to Australia until mid-March 2019. Can I extend, or is there a two-month policy that I can buy from overseas?
1 answer
Hi Kate, Thanks for your question and we hope you have been having a great time overseas! So we can look into the specifics of your policy, please contact us by calling +61 2 8907 5000 during Australian business hours. You may also reach us by emailing policyissuing@covermore.com.au. Alternatively, you can have a family member or friend contact us on your behalf to see if it is possible to extend your existing policy and pay the addition premium if applicable - they will need to know your policy number and new return date. We hope this information is helpful! Kind Regards, Cover-More Travel Insurance

Can I cancel flights and accommodation through medical problems?
1 answer
Hi Wayne, Thanks for your question. We hope you don't need to cancel your trip due to illness, however if you do then you can submit a claim through our website here: https://www.covermore.com.au/claims. Our claims team assess each claim on a case by case basis, and will determine whether cover under your chosen policy can be provided in your specific case. If you would like more detailed advice about your policy cover, please call us on 1300 72 88 22 with your policy number and our friendly team will be happy to chat with you about this. Kind Regards, Cover-More Travel Insurance

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