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Cover-More Travel Insurance

Reviews

(1,351)
(222)
(57)
(83)
(689)
  • Value for Money
    2.6 (263)
  • Transparency
    2.6 (213)
  • Customer Service
    2.6 (263)
Jill

JillLaunceston, TAS

Great experience with cover-more

published

I submitted an online claim, it was an easy process. I received a response in under two weeks advising the full amount would be paid within 3-5 days. Very pleased.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeYes
Type of ClaimMedical and Other
Claim Resolution Time1-2 weeks
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
Narelle L

Narelle LGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Simply NO response

published

I am overseas and trying to contact CoverMore. They are not answering emails, LiveChat - huge wait to "speak" and then useless information. Really disappointed. I won't even mention the fact they wouldn't refund / cancel my insurance which cost almost $1K for a trip that was scheduled for April - requested cancellation in February - basically told to forget about it Shocking service. Is this the definition of profiteering? Shame on you CoverMore. I have used you over 20 times in the past - no longer will be the case.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Lack of communication on the phone or emails.

published

Totally disgusted in not being able to talk to an operator about a claim after a week of trying on the phone ... know one will pick up even after being on hold for up to an hour. Emails requesting contact were not responded to in that time as well.

DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
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Kerry

KerryVictoria

  • 3 reviews

We are unable to contact Covermore to cancel travel insurance

published

We have tried to call covermore to ask that our elderly Mum’s travel insurance for their cancelled UK trip on 15th April 2020, be refunded or credited. We are unable to get through which we understand as many people are in the same situation. They paid over $1300 for insurance they are no longer able to use and would like a refund or credit to use in 2021 when they rebook.

I would like to leave a positive review but at this stage being unable to contact the company to speak with someone is a negative. Policy No: 7190 0051 1672

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForSenior
See all answers
Leane

LeaneSydney Surrounds, NSW

Refund requested

published
Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers

Absolutely poor management of getting me home with a broken collarbone

published
Transparency
Customer Service
Value for Money
DestinationEast Asia (e.g. China, Japan, South Korea)
Claim MadeYes
Type of ClaimMedical and Travel Delays/Cancellations
Claim Resolution Time1-2 months
Claim ApprovedYes
Insurance Cover ForAdult
See all answers
chandelier23

chandelier23Sunshine Coast

  • 9 reviews

Cancelled Travel Insurance- unable to get a refund- Poor Customer service

published

As with others on this forum I have tried several times via email to cancel my international travel policy receiving the return email that they would respond within 2 business days. The first cancellation I sent was on the 11th March to enquiries and when they changed the email to refunds@ I sent it there on the 17th March. All I have received is the auto response that they would reply in 2 days. Whilst I understand that times are busy I think that by this stage at least they could respond with some indication of when this will be processed rather than leaving me in the lurch. I have tried to call on their enquiries number and either it says there is an hour wait or today the line just rang out....

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
2 comments
Cover-More Travel Insurance
CBA T.Cover-More Travel Insurance
chandelier23
chandelier23

Hello to prevent identity theft issues I have sent the policy number via the mediation conversation. Regards

Lorre F.

Lorre F.Sydney, NSW

Typical Money hungry insurance company selling product that is useless.

published

Took out policy before corona virus was taken seriously, no warnings etc on policy. Cancelled trip, send email to ask about policy cover, no response, send another receive auto response that they would be in contact in 2 business days, a week laster still no response so call hot line, wait for over an hour and told I should be able to claim cancellation fees so don't cancel the insurance policy. Get onto them a week later after cancelling flights, no cover for corona virus issues and only refund 70% of insurance policy. For a company to act like this in these circumstances is unconscionable and that's why insurance companies have bad reputations

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeNo
Insurance Cover ForAdult
See all answers
CNI

CNIMetropolitan Adelaide, SA

Waiting 2 months and still no contact from Cover More

published

Submitted my claim in February, cruise on QE2 cancelled due to accident before travel. Still no word or explanation. How long does it take to process a claim? Notice other claims paid immediately, please explain.

DestinationNew Zealand
Claim MadeYes
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult
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Gregg

GreggSydney, NSW

  • 2 reviews

Cancellation

published

Requested to cancel policy due to trip being canceled. Had no problems doing so. Easy to do with online chat. Thank you to Tess. Will use cover- more in future . Was trying to put `nowhere` in the where did you travel to box , but it wouldn`t allow.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForSenior
See all answers
Ripley

RipleyGreater Melbourne (Inner), VIC

Lack of communication re COVID 19 outbreak and borders closing

published

No updates around domestic flights and borders closing, not contactable via phone or email form. Useless, whats the point of purchasing if you have no way to chase up your claim?

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
Gib R

Gib RPerth, WA

Happy with the process

published

After returning from a recent cruise with a large medical bill we were amazed at the quick response and payout. The process was simple, efficient and timely. Thank you very much

DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Claim Resolution Time1-2 weeks
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Thank you for your positive feedback.

Bexxxx

BexxxxGreater Melbourne (Metropolitan), VIC

Of course there wasn't an update for what is happening now on their website

published

So of course flights were cancelled through Virgin and they immediately pushed me to get credit. These flights were for my mother who hasn't flown in almost a decade so there isn't much chance these credits will be used by her. Also upon calling, these credits only last 12 months.

I tried to get through to cover more (both NZ and Aus) and have been unsuccessful with actually contacting anyone. Just want a refund rather then the credits since this cover is for cancellation not on our behalf.

Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForSenior
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Hi Bexx, we're unable to amend the refund offered to you by Virgin Australia in terms of your mother's flights. However, you're welcome to submit a claim to be reviewed by our claims department through https://claims.covermore.com.au/travelclaims

glyn c.

glyn c.Perth, WA

Rubbish Insurance company

published
Transparency
Customer Service
Value for Money
DestinationSouth America
Claim MadeNo
Insurance Cover ForSenior
See all answers
3 comments
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance
glyn c.
glyn c.

Thank you
My policy number is 719100767022
Purchased on the 2nd 0ct 2019

Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

We have forwarded your policy information to our Bankwest Travel Insurance team to contact you. It may take 1- 2 business days to receive a phone call.

extremely disappointed

published

our cruise was booked 8 months ago we have been trying to ring since last friday as soon as princess cruises cancelled all cruises we emailed you on the day we were notified yet no reply and have rang 23 times to discuss the matter

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Hi Susanne, can you please provide your policy number and the email address you sent your enquiry to?

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Kevin D

Kevin DSydney Surrounds, NSW

Disgusting Claim Service

published
DestinationAustralia
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time3+ months
Claim DateAugust 2019
Claim ApprovedNo
Monica5381

Monica5381Sydney, NSW

  • 2 reviews

CoverLESS Travel Insurance

published
Transparency
Customer Service
Value for Money
DestinationNew Zealand
Claim MadeNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance
Adam

AdamPerth, WA

  • 12 reviews
  • 2 likes

Shame on you!

published

I thought this would give me some basic cover should a situation arise. Sure enough we had a terrible flight back to Australia. Wont go into detail but the result was I got a migraine and forgot to collect my jacket between the flight changes in Singapore. Well it seems there is 'fine' print leading to exclusions under either buyer purchase protection or travel insurance cover. Both forms have been declined. For such a small claim at about $100 after excess, I am bitterly disappointed. I sincerely think the time and resource effort put in to reject my claim would have cost more than processing it. Shame on you Cover-More.

Transparency
Customer Service
Value for Money
DestinationEurope
Claim MadeYes
Type of ClaimLost/Stolen Property
Claim Resolution Time2-4 weeks
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult and Child
See all answers
1 comment
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Hi Adam,

Can you kindly provide your claim number so we can request a review for you?

Dissatisfied

DissatisfiedSouth East Queensland, QLD

  • 2 reviews

Unethical

published

Purchased travel insurance on 06/03 and cancelled on the 11/03 within the cooling off period. After 2 phone calls then 2 emails to the refunds department and then a 3rd call (unable to get through) I have not had any correspondence as to when I will receive my refund. I have now opened a dispute with PayPal and then of course will go to my bank if PayPal cannot resolve this issue. Their auto emails response is, we will get back to you within 2 days. Not true. Don't use this company a refund should be issued within 2 working days, I have never had to wait this long for any refund with an insurance company.

Transparency
Customer Service
Value for Money
DestinationAustralia
Claim MadeNo
Insurance Cover ForAdult
See all answers
4 comments
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance
Dissatisfied
Dissatisfied

720100213596

Dissatisfied
Dissatisfied

Still no contact or refund

Kym

KymSouth East Queensland, QLD

  • 3 reviews

Covermore? More like CoverLESS!!!

published
Transparency
Customer Service
Value for Money
DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateMarch 2020
Claim ApprovedNo
Insurance Cover ForAdult
See all answers
2 comments
Cover-More Travel Insurance
Customer Service TeamCover-More Travel Insurance

Hi Kym,

Can you please provide your claim number so we can look into this for you?

Kym
Kym

1348575

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Questions & Answers

Carol Martin

Carol Martinasked

Cover-More Travel Insurance

Why can't I get some response. All I want to do is change our travel dates as we did not travel due to the airline cancelling our flights.

1 answer
Narelle L
Narelle L

They appear to be ignoring all customer requests. I’m hoping people remember this treatment after this current situation is over.

Anne

Anneasked

Cover-More Travel Insurance

I have contacted Covermore twice about cancelling our policy # 720100099796 and twice I have an automated reply we will be contacted within 2 days, which of cause doesn't happen. Can you please tell me what is going on.
Anne

No answers
Brad C.

Brad C.asked

Cover-More Travel Insurance

I have a cover more policy taken out in Feb 2020 for travel in June to August. I sought to cancel the cover as it is almost certain that we can't go. Trip to be through Europe. Your company has advised we will lose $300 for a policy we haven't even used... why??

1 answer
Gregg
Gregg

Can't answer that. My trip was cancelled by the cruise company.

Get an answer from our members and Cover-More Travel Insurance representatives

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