Cover-More Travel Insurance

I have recently had an insurance claim approved by CoverMore via my CBA complimentary credit card insurance. When taking out the policy, I declared several pre existing medical conditions. Most were accepted without additional fee. However 2 were subject to what I considered a reasonable surcharge. Unfortunately prior to departure on a recent… Read more ·  1

trip, one of my pre existing conditions flared up, and required immediate treatment.

Two years prior I also had to cancel travel plans, and submit a claim with CoverMore, which was also promptly approved once they received all medical reports that were requested.

For the recent claim, I received a phone call from Greg S who was the claims officer managing my claim. Greg immediately put me at ease and explained that he had approved the claim, but just needed to clarify a couple of matters, one of which that I had understated the refund due to me for cruise tickets. Greg amended the considerable amount in my favour. Greg’s sincerity and empathy alleviated the stress that I may have otherwise experienced.

Just a couple of tips. Declare all pre existing conditions, and don’t fudge or overlook any. CoverMore’s website easily allows you to accept any surcharge, or elect not to have the condition covered. Also to avoid having a claim delayed, ensure you forward all relevant documents, including medical reports, when submitting the claim.

Congratulations again CoverMore 10/10, and thank you.

The policy cover was excellent value. The claiming process although requires a lot of details, was thorough. I highly recommend Cover-More for travel insurance. Show details ·  1

Really smooth experience with Cover More Travel Insurance. Easy to get hold of the team, the claim process was straightforward, and everything was handled without any unnecessary hassle. Just follow the process, provide the requested documents, and let them do their thing. Communication was clear and the overall experience was simple and stress-free. Very happy with the service and would definitely recommend Cover More for travel insurance. Show details ·  1

Easy to purchase – The purchase of policies was fairly easy and there was cover available for older people with some health issues. Have never had to make a claim, so cannot comment about that. Policy was reasonable value for us and gave us peace of mind. Have used Cover-more more than once but don't remember how many times. Show details ·  1

Amazing claim service. Paid my claim very fairly. Will definitely use this service again. Show details ·  1

We found the process well explained and easy to follow. We made sure that all relevant documentation was obtained whilst overseas to allow a valid claim to be lodged. Once the claim was lodged one more document was requested after the initial review… Read more ·  1

by the claims team. This was provided and the claim was subsequently approved within 10 days as promised. The policy was certainly good value as it was complimentary provided via Bankwest due to us holding appropriate credit cards that qualified for this cover. We have used Covermore either directly or indirectly for every overseas trip taken - some 20+ trips in total.

The CBA Credit Card Travel Insurance was taken out when we booked our holiday. Unfortunately, about a week before we were to fly from Australia to the UK, we needed to cancel the trip. The medical factors were outside of our control and while we were extremely disappointed, medical problems are best sorted out in Australia rather than in… Read more ·  1

unfamiliar countries in the middle of a guided tour.

After putting our claim in, Cover-more Travel Insurance were in constant contact with us and kept us informed about the progress of our claim. There were more medical documents required and again after submitting those, Cover-more were contacting us every week or so keeping us updated whilst the claim went through the process.

Once the medical team had assessed all of the documents sent through, we were informed that our claim had been approved. The insurance money was received within a day or two of the notification.

Traditionally insurance claims are normally a fight, however our experience was extremely smooth with constant contact from Cover-more via emails and phone calls, ending with a justified outcome. I can certainly recommend Cover-more Travel Insurance and will definitely continue to use this company for travel insurance in the future.

Regards Jeff Newcastle. NSW Australia

Accident in rural France in a Hertz car June 26. Shocking communication experience subsequently with HERTZ FRANCE P/L as they made no contact until I received a bill for over A$2000 for repiars and a zero list or mention of what the cost of repair work was done. I had no contact with HETZ until this demand. That Is ZERO correspondance. Also no… Read more ·  1

quesetions or interest of how and why the accident ocurred. This was all about 9 months after the incident. Then I was sued for not paying HERTZ as I still tried to find out the details and what was going on. CBA Travl Insurance received all the limited information and ccorrespondance I had but only when I contacted the debit collectors in Australia (AMPAC) did I get a background to HERTZ demands. AMPAC were great and saw my problem) CBA were also very helpful and they asked for more details as they could not pay out on no cliam documents. At the accident the police and firebrigade attended and filed reports but I got no copy and hence my insurer had nothing to go on. CBA accpeted the pathetic communication issue with HERTZ and paid my claim out to me and then I on-paid to the debit collector in Australia and thus HERTZ France. CBA staff helped me wonderfully when I was in a hopeless situation with HERTZ. CBA came good and all of this is a lesson for any Australian hiring a car in France.

I can't speak highly enough of Cover-More and the support they provided during a very difficult time. While overseas, I unexpectedly required surgery after a motorbike accident and was left in a challenging situation. From the moment I contacted Cover-More, their team was incredibly helpful, supportive, and professional. They went above and… Read more ·  1

beyond to assist me with my claim and made what should have been a very stressful experience much easier to deal with.

Not only did they cover all of my eligible expenses, but they were also proactive in helping me get home safely and comfortably with my arm in a cast following my surgery. Their genuine care and willingness to help exceeded all of my expectations.

I was honestly surprised by how responsive, compassionate, and supportive they were throughout the entire process. Every interaction left me feeling reassured that I was in good hands.

I would highly recommend Cover-More to anyone looking for travel insurance.

Thank you to everyone at Cover-More for your outstanding support.

I've needed to make 2 claims to date...for a fracture and H Pylori stomach bacteria and on each occasion the process has been efficient and the staff have been really helpful. I recommend it for peace of mind when travelling. Show details ·  1

Had this insurance through CBA credit card international travel insurance. My rental car's front bumper was damaged by unknown vehicle while parked. Once I returned to Australia, I lodge a claim which was processed and paid promptly. Thank you Cover-More Show details ·  1

Wow, I held moderate expectations for credit card related travel insurannce, but was extremely pleased with the claim outcome after suffering a dental emergency during my stay in Londom. Show details ·  1

I happened to speak to three individuals during the process. One was very good other is not even waiting for me to complete the sentence. Response depend on individual unfortunately. When I send many attachments to an email they only read the first one and asked of something which is already sent. So I sent them again and again. I did not complain. Eventually I received the money which I claimed. Show details

I have used this company many times over the years but have never needed to claim. I went on a Xmas trip with my partner to NZ. On the 4th night on returning to cabin I opened the heavy door & tripped on a metal strip across doorway & broke my… Read more

humerus on left arm. Cruise doctor/nurse put my arm in a brace until next day then sent me by ambulance to hospital. I needed an operation but because it was Xmas holidays no one was available but I was put in a special brace until I got home. When I returned home I had to find a surgeon , I got operated on 13th Jan. 17 days after the accident. I know the claim would be accepted if I was operated on in NZ but no one was available at the time. Trying to contact help through the app was very difficult & not successful.

We recently went on a cruise where we had several missed ports due to extreme weather. I contacted Cover-more on our return, gave them our policy number and was advised we could claim for missed ports. They even told me how to calculate the claim. It took 3 weeks for them to even come back to me, they state they contact within 10 days. After 3… Read more

weeks I was advised we werent covered for missed ports. When i questioned why i was told we could, and now being told i couldnt and asked why the conflicting information i was bluntly advised again we werent covered. Other passengers also had the same experience, told they could claim then rejected. 1 passenger was even put through getting documentation on missed port pricing, then denied. The rating is not for the denied claim, if we werent covered then we're not covered. It is for the unprofessional way it was handled. Being told we could claim, and even how to work out claim amount then denied. And the wasted time for the other passenger getting information, even being told " we can only pay out if we have the amounts for each port from your travel agent" who were then after 6 weeks of going back and forth denied

Had to cancel our trip to Sicily, Sardinia and Malta following a medical diagnosis. I lodged a claim and provided all relevant medical documents and travel documents with covermore. Following receipt of the final documents required, my claim was approved within 10 working days. I was extremely pleased and satisfied with the process and outcome. I… Read more ·  1

have obtained this travel insurance many times in the past, but this has been my first claim and am completely satisfied with the service I received.

Covermore always been fantastic. Have claimed twice in about 15 years, always fast approval. They have a fantastic app, I always feel safe when covered by them for travel. Show details ·  1

We had to cancel our international island holiday because of an urgent medical situation. As this occurred outside the cancellation period, the travel agent could not provide a refund. Could not be more happy with the level of communication and resolve to achieve a satisfactory result from our insurer. Highly recommend them. Show details ·  1

The policy was easy to set up and after we furnished the further information requested the claim was satisfactorily resolved within a reasonable timeframe. We have taken out a few policies with Covermore via our association with Commonwealth Bank. Show details ·  1

Had to put in a delayed luggage claim as our daughter’s luggage didn’t make it on to her final connecting flight. She didn’t get her luggage till five days later so had to buy cosmetics, shoes, underwear, swimwear etc amounting to about $500 and Cover-More pleasingly covered it all. It was reasonably easy to make the claim online, as long as you… Read more ·  1

have photos of all receipts and it was quick and easy to set up a policy online. We’ve used Cover-more for many years for lots of overseas trips but this may have been the first time we’ve had to make a claim and it has worked so I recommend.

Firstly, after shopping around, we found that, again, Covermore offered us the cover we wanted/needed at a very reasonable price. Secondly, unfortunately, we needed to make a claim as someone hit our rental car and left the scene without giving their details. I processed our claim on line, which was very easy, gave them all the documentation I… Read more ·  1

had from the car rental company, and our claim was approved in just a matter of day. This is what you want from an insurance company. You hope you don't need it, but if you do, the claims process should be quick and simple. It was both these things and we are very grateful.

Created claim Online, easy to follow to attach all required documents. Received notification within 9 days on approval of claim. Awaiting settlement to be received within 5 days. Show details ·  1

I appreciate the assistance provided by the Claims team at Covermore. They advised me of the steps involved with claiming and the likely timeframes to reach a result. This helped with my expectations. Plus at all times the phone and letter communications were professional and helpful. Show details ·  1

I recently put in a claim with Cover More for a travel delay. The process was easy, the communications was good, and all explanations were very clear. My claim was approved, although even if it wasn't I would recommend Cover More for their ease of use, transparency and great customer service. Show details ·  1