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We've used Covermore for all our past Travels, never made a Claim, used for peace of mind.
APRIL 2020 Covid stopped trip, got cancelled 2 weeks prior to departure, via Flight Centre, Scenic Tours and Covermore all money was refunded, Very grateful no issues some delay , as was expected, thoroughly satisfied customer. Thanks Neil and Sharon
Query on policy inclusion or exclusion couldn't be answered by online chat
Question was regarding Cancellation Cost. I just wanted to confirm that the prepaid Motorhome hire in NZ would be covered under cancellation section as this is our major travel cost. Couldn't tell me and advised I go to a broker. I confirmed I wasn't asking with regards to insurance of Motor Home. First time user of Covermore will check elsewhere.
Useless phone system
Rang 4 times..3 times the phone calls cut off..then no knowledge of the policy at all on the phone .
Will try and cancel from inception now as they don’t provide support
Overall application form fairly straight forward but some quirky aspects are annoying such as putting in a second person wipes out information from applicant 1 Velocity number disappears multiple times
Awful if you need to make a claim
I have had my family yearly policy with covermore for years. When the time came to making a claim they did not want to pay for anything. They then said I could cancel my yearly policy as I had not been able to travel due to Covid. When I submitted this they asked for proof I had not travelled as this was a different department. Why bother having insurance when a company just wants to reject everything.
Very easy to munbderstand inclusions and purchase
I had no problems choosing the appropriate policy and making the purchase in very few keystrokes. Payment through Paypal was easliy managed. The policy included the items I needed for a quick domestic trip
Great Reliable and Easy
We have used CoverMore over the years for all our Domestic and Overseas Travel Insurance, knowing that when we need it, it works. One major claim due to a cancelled trip to Bali when a volcano erupted was successful and uncomplicated.
No service. Rudeness.
I phoned up cover-more this morning. I spoke to a rude lady in the Philippines. She put me through to another section. After about 15 minutes I was talking to the same rude lady who cut me off in middle of sentence to connect to another section. Again was waiting for 15 minutes before I gave up. Needless to say I
went elsewhere for travel insurance. If this is the way customers are treated before they even buy travel insurance I would hate to think what they would be like if you put in a claim. besides this cover-more gave me the most expensive quote.
Great Support during a difficult time
We got a Cover More insurance with our flights to Hamilton Last December. When Jetstar cancelled our flight we were suddenly forced to buy tickets on a new flight. We lodged a claim with CoverMore which took a decent amount of time to resolve. They are very efficient and provided us with great service during this difficult time. I feel the issue was resolved in a timely manner and I would definitely use this insurance again in the future.
Fantastic. Will use again in future
I took a travel insurance policy with Cover-More for our annual trip to the Gold Coast. Due to the Corona Virus we never got there and what a surprise I got when Cover-More refunded my coverage fee in full. I recommend them 100%. Couldn't be happier.
Worst Travel Insurance Company
My mother and father in law paid for their trip to go overseas through a travel agency and went through covermore travel insurance and paid the Existing Medical Condition coverage in case anything happened and they couldn't go. Unfortunately my mother in law got very ill and had a medical condition and they couldn't go, they tried to get their money back from covermore insurance but covermore pretty much said no and said that her illness was not under the medical condition coverage, they were pretty much saying anything they could so they didnt...have to pay it which apparently they do to everyone that tries to claim their money back. They are scammers, why pay that extra insurance in case anything happens and then not be able to get it if something bad happens. I will be badmouthing this insurance company to anyone that asks me which insurance company to go with. I have seen the exact same reviews as mine. You should be ashamed of yourself covermore, thousands of dollars down the drain because of you.
Should be Cover Nothing Insurance
Had Covermore Insurance, was overseas and wife's grandfather passed away. We were on honeymoon at time and had to fly back early due to this death but Covernothing refused to pay for our airfares back as it was inevitable that her grandfather would die and we 'should' have stayed home and not traveled. Anyone with Covid problems, good luck they will have a preexisting excuse not to pay out because death is inevitable......
First choice always.
Have used this company several times and always easy to set up and always good value. Have made one claim which was handled very efficiently and company was very supportive. Will always use this company and absolutely recommend it.
I requested information regarding COVID-19 and compulsory isolation for domestic travel to Norfolk Island. Instead of all the garbage received, a simple reply would have been ". . . you are only covered for isolation IF the borders are closed during the term of the insured trip".
I have used Covermore on previous occasions without problems. My preferred contact is 'phone !
Refund of all insurance premiums will be given due to Pandemic but ONLY if NO claim made!
Booked to travel to Rwanda in Africa in Aug 2020. No choice but to cancel due to Government directive and International travel banned. Request refund as whole holiday set up around getting Gorilla trek permit approved and I have no idea if can be arranged again. Took over 10 months to get refund of 75% (this is what insurance allowed) thus I lost 25% in total plus an insurance premium of over $1300! Received an email from Flight Centre recently stating that as I booked and was to travel during a Pandemic and had no choice but to cancel, I would...be able to claim back my travel insurance premium. Contacted Cover more regarding this and was told because I made a claim I don't get ANY refund on insurance premium. This is pure discrimination. People with credit notes can claim a FULL refund on insurance premiums and get to keep their FULL value of their holiday! Where is the justice?? If you are reading this and in a similar situation .... PLEASE POST and make these insurance companies accountable.
There is a spot to add cancellation to a medical policy, but I was having trouble adding it in. I tried the chat, after waiting 30 minutes I received a standard we do not cover covid 19 This is not what I asked. Tried again and got more bumf on covid 19. Never got an answer.
Interestingly there was a link to this site. Glad I did, reading the other reviews and in light of my recent experience I will go elsewhere for cover. If they cannot answer a simple question in chat , they do not get my money. imagine trying to claim
Travel Insurance to USA
The policy seems good value and extremely easy to set up. First time I used this company but as our international travel eases I would consider them again. Thank you
Lots of excuses but THEY DON'T PAY
Our 7 week holiday to Europe had to be cancelled due to Covid-19. Had chosen for an annual insurance and all was booked through Travel agency
Most of costs such as Airlines, Hotels, Car hire were refunded but Covermore is NOT COVERING anything.
They should have their name changed to CoverNothing. Would not recommend them to my worst enemy.
Pity that companies have such an attitude to their customers especially using a logo " Travel Insurance You Can Trust".
They don’t pay
Gave up on claim only few grand
Multiple phone calls to myself and travel agent
Had dozen policies over several years one claim they clearly didn’t want to pay
Police report , receipt etc gave up dodgy company
Left me in a hospital in Colombia for 4 nights
What more to say, I’m still traumatised by my experience. It took threats from my family to get the Australian embassy involved to get me out of hospital after a cycling crash. If they hadn’t I’d probably still be there. To add insult to my injuries I had to pay my own Colombian hospital bill by credit card before leaving... in February. When did they finally pay out my claim? JUNE! Ugh, the Covermore whole service is utterly inept. Avoid at all costs.
Questions & Answers
Why do you keep a third of our travel insurance for June 2021,policy no 719000586914. When we queried your staff we were told to read fine print, all 83 pages of it.
Cover-More Travel Insurance
Thank you for providing you policy number.
This has been escalated to the policies team, please expect a phone call or correspondence from one of our team members within 1- 2 business days.
Still waiting to hear from someone, anyone??. Is this company still in business or gone with the travel agents?
Hello. Is anyone there???
Hi, got travel insurance in Oct 2019, when I entered into this contract with you, covid-19 hadn’t been started yet! Our cruise was to be March 2020, which the ship company cancelled in March. Can we get a refund? Cruise company gone to an administrator.
My policy No. is 719001040712 booked through Flight Centre. Out trip to China scheduled on 27 April 2020 did not eventuate due to the Govt travel ban.
Flight Centre has informed me that you have refunded them only 75% and charged a 25% cancellation fee.
Since we haven't even boarded a plane (ie the trip did not start) I would like to know the rationale behind charging a cancellation fee at all?
Grateful if you could clarify ...
Cover-More Travel Insurance
Thank you for your question.
We apologise for the delay in response.
We recognise this is an unprecedented time you are requesting for a full refund.
Upon reviewing your policy, we note the remaining funds have been processed back to your travel agent.
Since you have purchased your insurance through an agent, please contact them directly to discuss any outstanding funds.
Should you require further assistance, please let us know.
Cover-More Travel Insurance.
|Category||Travel Insurance||Travel Insurance||Travel Insurance||Travel Insurance|
|Maximum Age Covered||99 years old||99 years old||99 years old||99 years old|
|Overseas Emergency Assistance||$10,000,000||Not Covered||Not Covered||Unlimited|
|Accidental Death||$10,000||$10,000||$10,000||Not Included|
|Emergency Dental||$10,000,000||Not Included||Not Included||Unlimited|
|Pregnancy (max weeks)||Optional cover for up to the 24th week||Optional cover for up to the 24th week||Optional cover for up to the 24th week||Optional cover for up to the 24th week|
|Resumption of Journey||Not Included||Not Included||Not Included||Not Included|
|Hospital Cash Allowance||$50 per day, up to $1,000||Not Included||Not Included||Not Included|
|Overseas Emergency Medical & Hospital Expenses||$10,000,000||Not Covered||Not Covered||Unlimited|
|Loss of Income||Not Included||$1,500||$1,500||Not Included|
|Permanent Disability||Not Included||$10,000||$10,000||Not Included|
|Luggage & Personal Effects|
|Theft of Cash||Not Included||Not Included||Not Included||Not Included|
|Delayed Luggage||$200 after 24 hours||Not Included||Not Included||Not Included|
|Credit Card Fraud||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover||$3,000 as part of Travel Documents cover||Not Included|
|Travel Documents / Passport||$3,000||$3,000||$3,000||Not Included|
|Maximum Single Item Limit||$200 (Any Items)||$300 (Any Items)||$300 (Any Items)|
|Luggage & Personal Effects||$3,000||$3,000||$3,000||Not Included|
|Rental Vehicle Excess||Optional Extra||$4,000||$4,000||Unlimited|
|Motorbike / Moped Coverage||Optional cover for up to 200cc motorbike||Optional cover for up to 200cc motorbike||Optional cover for up to 200cc motorbike||Optional cover for up to 200cc motorbike|
|Domestic Pet Care||Not Included||Not Included||Not Included||Not Included|
|Special Activities Packages|
|Cruise||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
|Adventure||Not Included||Not Included||Not Included||Not Included|
|Snow / Ski||Optional Extra||Optional Extra||Optional Extra||Optional Extra|
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