Cover-More Travel Insurance

My insurance was a free policy through Mastercard but I paid an additional $57 for cruise cover. I had a dreadful cruise where I got the flu and pneumonia and had to be admitted to the on-board hospital in an emergency. Made my claim online which was quite easy but time-consuming as I had numerous documents to scan and upload. Anyway, no human contact needed, Cover-More paid up within 10 working days. On the online claim form, there was a radio button to select whether the claim was for the insured or a companion. I'm impressed because my husband also had a medical bill which amounted to about the Excess fee and I just added in my notes to them that I felt it should be covered in the one claim and they did so.
Thank you Cover-More

Trip of a lifetime, paid for in full. Admitted to hospital for a routine procedure 2 weeks prior to departure. The hospital procedure went horribly wrong and we lost our beautiful Mum. Covermore now looking for pre-existing health problems to help them avoid paying. Giving her partner the run-around, proof of this, proof of that, jump through hoops. Evidence of this, evidence of that!! Absolutely disgusted the way they are treating this claim!!

Be prepared to spend ages filling-out the forms. Once on the Quote page, there is no link to the PDS (which you should read) the link is hidden at the bottom of the home page. Medical conditions; after answering many questions it won't accept payment until you accept the EMC, you go back, but there is no accept button, the Live Chat insists there is. There isn't. You have first 'confirm conditions' which is not explained. Then the accept button appears. Live chats advice was to start all over again. Very annoying. Time wasting.
Policy Number: 719100787549

Contacted Cover-More seeking assistance with a medical emergency overseas... it's been 4 days and I'm still waiting for their "24/7 in-house emergency medical and travel assistance team." to get back to me. It doesn't matter now as I'm back in Australia and have been forced to seek treatment locally.

Go somewhere else for travel insurance. This company is a joke.

I had to claim for damaged suitcase whilst travelling overseas. Very easy online process to create a claim and upload photos. Communication was received when it was due and the claim paid in a very timely manner.

It took me a long time to get my policy. First they kept saying my age was wrong. Secondly they kept saying put a value in but there was no section to put a value. it took me about 40 minutes to get my policy when it should have taken me about 10 minutes.

My teenage son missed a domestic flight after checking in with Virgin because security detained him. I was forced to book and pay for a new flight. After giving a full account and supporting evidence, Cover-More honoured my claim on behalf of my son. I pay tribute to their professionalism in processing the claim and shall take all travel insurance cover with them in future. I do not hesitate to recommend all prospective travellers in Australia to do the same with Cover-More. Well done!

I recently had to cancel an overseas business trip due to a medical condition and submitted a claim for expenses incurred. I followed the on-line claim form and submitted the relevant documents and was fully re-funded all monies (minus excess) in a very speedy and efficient manner. I would highly recommend Cover-More Insurance to anyone.

Had a serious illness supported by all docs and cover more just gave me the run around and wanted me to deal with Ava (some robot at the airline co.) who also gave me the run around in robot talk. NOT GOOD ENOUGH, don't go there

We had a straight forward case. Flights got cancelled due to weather and had to pay $2800 to get home. After 2 months cover more finally decided they would pay $900... Not even half. Absolutely pathetic outcome from a pathetic company. My partner was in the exact same boat but was insured with Allianz. He got $2500 back within 3 weeks of claiming. That's how straight forward it should have been.

The reason I call them a scam is that they claim as I received a Qantas point refund of 55 000 points then that is the equivalent of receiving $1400. What an absolute joke. They can provide no reasoning for this but simply made up this figure from the top of their head. I have nothing good to say about them, go with Allianz.

We have used covermore often for travel insurance. My hubby and 2 sons claimed when their deep sea fishing trip had a few days cancelled. They were amazing in dealing with the claim.
Just recently we have used covermore when traveling to Cook Islands. I was comforted to read we could assess an Australian doctor if required by phone covered by covermore.
We have had a great experience dealing with covermore

Process was good, but if you can please put a larger separation between the assessment commencement line for a first applicant and the commencement of the second applicant. I miss it every time because it sits separate from the first person and immediately above the second applicant. Just a small improvement suggestion only!

Cover more are just like any other insurance company they are quick to take your money but as soon as you make a claim they make it hard to get money back

My claim number is 1290809. My claim was lodged and I was not assigned a Claims Manager until I called 11 days after to ask for an update. The next day I got an email it has been sent to Investigations. Absolutely appalled, humiliated and insulted. I have written to Customer Relations and will eventually write to the AFCA - but what a terrible terrible experience.