Took my order and 12 days later contacted me to tell me there had been a 'warehouse error' and no stock was available. Have said that they will provide a refund, but I find it improbable that it could take them 12 days to work out they couldn't supply my order. I will add that this isn't the first time that I have had a problem with Cracka. I'll be buying from more reputable businesses in the future.
Happily recommending Cracka Wines
Having bought from Cracka Wines for a few years now, I've not been disappointed by the overall quality of service and the excellent range of wines, both Australian wines and wines from abroad. All pockets are catered for and there are plentiful opportunities to buy wonderful wines at bargain prices. While I've had a couple of mediocre wines from the auction, this has never been an issue because I've picked up a dozen for the price of a couple of decent bottles, and has been more than compensated for by the superior wines I've picked up on other occasions. The email alerts are helpful if on the lookout for something special, but are easily stopped once no longer needed.
Great wines with bargains to be had!
I have purchased quite a few boxes of reds and whites in the lead up to the summer socialising season. None have been disappointing and many have been exceptional value bought (patiently and selectively) on auction. Delivery to my local P/O has been prompt.
Great bargains and service
I’ve used Cracka for a number of years. Always great prices often on really good wines.
I regularly receive emails and either click through and order online or in this case I emailed my sales contact directly who put the order through for me (all my details are on their files).
Great service for an online company who are always the best price in the market.
I’ve had a couple of average wines over the years and generally only go for wines with good ratings/pedigrees.
Haven't used it a lot-I always wait for online wines I like with prices that suit.
I haven't used the service much until recently and can only say that the wine arrived in good time and in perfect condition. That is to say nothing broken but nothing will be tasted for at least a month from delivery.
- Verified customer
Unrewarding rewards program
Am a regular customer of Cracka, purchasing wines once a month for the last year. They recently introduced a rewards program which is the most unrewarding waste of time I've ever experienced. They don't honour the advertised reward, sales staff are completely clueless and make promises which they then renege on ([name removed]), and the earn rate is not what is stated in their own terms & conditions. Basically misleading & deceptive conduct. Oh well, next stop NSW Office of Fair Trading!
Dispointing buying experiences
I purchased a case of Champagne in November for X-Mas/New Year. Been told that the wine was not in stock and was offered a replacement “at no extra cost”, which I accepted. However, it turned out that a replacement wine was also not in stock. To cut a long story short, I still don’t have the wine and now waiting for a refund.
Let down by real dissinterest in customer
Purchased from Cracka on a number of times. Found wines very variable in quality from terrible to really good. When I got a real shocker of a chardonnay, I spoke to them and the disinterest was palpable .I was told to send it back .not really an easy task. My response to the disinterest will be to not buy from them again
Questions & Answers
whats your phone number - the specials you text me wont go to check out and I want to buy by tonight!!
Have cracka wines been writing their own reviews?
I don't believe so, at all. The review I wrote had nothing to do with anyone else but me. It was a true reflection of the way I felt about the Company, the People and the Products
Dean T.Cracka Wines
Absolutely not. As you can see, many of the reviews are for purchases that the team at Product Review have Verified.
However the CEO sent an email to purchasers asking people to push out favourable reviews. I was one and wrote an honest 3 star review. Good wines to be had but watch out for the sales 'tricks' so you cannot be sure all wines were tasted or that there was no arrangement with the winery on the RR. Double check before purchase is my advice.
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