Cracka Wines

Dodgy stuff! – Took my order and 12 days later contacted me to tell me there had been a 'warehouse error' and no stock was available. Have said that they will provide a refund, but I find it improbable that it could take them 12 days to work out they couldn't supply my order. I will add that this isn't the first time that I have had a problem with Cracka. I'll be buying from more reputable businesses in the future.

Fails to deliver – Thanks for the opportunity to provide feedback on my recent experiences with your company, and thanks also for the offered $50 voucher for my next purchase which I think has now or almost expired. I have been travelling in outback Australia and only just returned, hence the delay in responding. In terms of feedback I have to say that my… Read more

experience with Cracka has been quite negative. I often buy wine from wineries and from companies like yours and, unfortunately, Cracka is the only one with which I have experienced any problems. Specifically, failure to be able to deliver my orders on the last two occasions requiring refunds to be given. On both of these occasions I was assured that the items were in stock but, after weeks of waiting for delivery, I lost patience and asked for a refund instead of an alternative wine. No other company has failed to deliver orders to my door within a reasonable period.

In the light of this experience I do not see any good reason to continue to place orders with Cracka even considering the kind offer of the gift voucher which I must decline.

Sincerely

Steve Slater

Cracka Wines making up – This review makes up to Cracka Wines for an unjustly harsh review I wrote recently. The fault for my dissatisfaction lies partly with myself when Cracka Wines had made a refund a couple of weeks ago in my credit account without my noticing it. In this case their customer service did not know either. Management has now rectified the procedure,… Read more ·  1

by notifying their customers when refunds have been made.

Cracka management has also shown a great willingness to satisfy their customers by addressing their complaints and in my case, offering a generous compensation. The box of wines, which I sent back earlier, was replaced with a box of wines of the same type, but of higher price and quality, for the same original price. The replacement wines were delivered very promptly. In addition, they gave me the contact details of a senior adviser to iron out any future problems.

The way which Cracka Wines has managed and resolved this customer issue, shows they are serious about providing customer satisfaction. Mistakes are unavoidable in life, but it is how you deal with them which sorts out the good from the bad. Cracka Wines is excellent!

Always happy to recommend Cracka Wines – I copied this from someone else's review and added some to it as it summed up my experiences over the last few years to a tee. Latest purchase Invoice Date: 238769 21 May, 2016 "I have always had a very positive experience with Cracka Wines. The wine I have bought from them is always very enjoyable. It is always a good sign when… Read more ·  2

your friends comment on how good the wine is (and ask where did you get it from). I have managed on a number of occasions to successfully bid for cases at their auctions at a very low price and have always been satisfied with my purchase. In the vast majority of occasions the wine has been delivered within a week of purchase" (Sydney to Canberra in my case )." I have always been happy to recommend Cracka Wines to any of my friends".

Australia Post are the best, never had a problem except when not using Australia Post. Then the deliveries were bad. Australia Post is handy, reliable and efficient. Sometimes I get the delivery the next day, very impressive, usually two days, cannot ask for better than that. Tracking label is also usually sent to keep an eye out for the order. Always pay by credit card, no problems with that.

Good pricing, excellent wines and very helpful and courteous help in emails and on the phone. I get calls from Cracka to offer good deals to which I usually accept on the spot. They are very trustworthy and I can honestly say I d get very good deals. I usually have around 5 dozen wines at home, all from Cracka. I have been a customer almost since their inception. I have bought at auctions, on the phone and purchases from their site.

I usually buy approximately $40 or $50 wines at very discounted prices, so it makes the wine value even better.

If we go to a restaurant and buy a wine and lke it, I will check Cracka and buy a case if they have it.

Extremely happy over the years with Cracka and will continue to recommend and buy their wines.

Five out of five for Cracka Wines. Rodney

Great value – Have saved heaps on Cracka Wine auctions. Mostly the wines have not disappointed. When one lot of wine didn't arrive the issue was dealt with promptly by a helpful, efficient customer service representative.  Show reply

Happily recommending Cracka Wines – Having bought from Cracka Wines for a few years now, I've not been disappointed by the overall quality of service and the excellent range of wines, both Australian wines and wines from abroad. All pockets are catered for and there are plentiful opportunities to buy wonderful wines at bargain prices. While I've had a couple of mediocre wines from… Read more ·  1

the auction, this has never been an issue because I've picked up a dozen for the price of a couple of decent bottles, and has been more than compensated for by the superior wines I've picked up on other occasions. The email alerts are helpful if on the lookout for something special, but are easily stopped once no longer needed.

A very happy Cracka customer – My expectations of Crack providing access to very good wines at very reasonable prices have been exceeded. I continue to be a keen customer.  Show reply

Shocking customer service – Wine ordered 8/12 for Christmas-still waiting and no replies from customer service despite multiple emails and fb messages. Not good enough.

Unrewarding rewards program – Am a regular customer of Cracka, purchasing wines once a month for the last year. They recently introduced a rewards program which is the most unrewarding waste of time I've ever experienced. They don't honour the advertised reward, sales staff are completely clueless and make promises which they then renege on ([name removed]), and the earn rate… Read more

is not what is stated in their own terms & conditions. Basically misleading & deceptive conduct. Oh well, next stop NSW Office of Fair Trading!

Dispointing buying experiences – I purchased a case of Champagne in November for X-Mas/New Year. Been told that the wine was not in stock and was offered a replacement “at no extra cost”, which I accepted. However, it turned out that a replacement wine was also not in stock. To cut a long story short, I still don’t have the wine and now waiting for a refund.

Cracka Wines are cracker – Very good wines, fast and efficient delivery, excellent price and good descriptions. An extremely easy and rewarding way to buy wine!

Brilliant service, fantastic prices! – I can’t say how happy I am with the knowledgeable staff at Cracka, they have never steered me wrong with a recommendation and I am quite fussy. Prices are unbeatable and so is the selection if great wine.  Show reply

Great wines with bargains to be had! – I have purchased quite a few boxes of reds and whites in the lead up to the summer socialising season. None have been disappointing and many have been exceptional value bought (patiently and selectively) on auction. Delivery to my local P/O has been prompt.  Show reply

Great bargains and service – I’ve used Cracka for a number of years. Always great prices often on really good wines. I regularly receive emails and either click through and order online or in this case I emailed my sales contact directly who put the order through for me (all my details are on their files). Great service for an online company who are always the best price… Read more ·  1

in the market.

I’ve had a couple of average wines over the years and generally only go for wines with good ratings/pedigrees.

you get what you pay for – Generally i thinkyou can get good wines from Cracka if you are selective. Their product has improved since 7 years ago when i first used them  Show reply

Good quality products – I don't purchase copious quantities of wine but whenever I have purchased from Cracka Wines I have always been completely satisfied with the product & the service.  Show reply

Haven't used it a lot-I always wait for online wines I like with prices that suit – I haven't used the service much until recently and can only say that the wine arrived in good time and in perfect condition. That is to say nothing broken but nothing will be tasted for at least a month from delivery.  Show reply

Smooth as Clockwork – Ordering was simple on the online system. I had previously registered so all went like clockwork. I was kept informed about progress along the way and it was delivered before I expected prior to Christmas. So all in all, terrific.

Let down by real dissinterest in customer – Purchased from Cracka on a number of times. Found wines very variable in quality from terrible to really good. When I got a real shocker of a chardonnay, I spoke to them and the disinterest was palpable .I was told to send it back .not really an easy task. My response to the disinterest will be to not buy from them again

Service provision – I continue to be amazed at the great service I receive from Cracker. They remain aware as to what I want. There calls are always courteous informative and without pressure to purchase. When I have ordered the wine is delivered promptly and as per instructions. An easy process.  Show reply

Good choice of wines and quick delivery – Online choice is good, and the Cracka rating can be useful in assessing new wines. Delivery was on the right day, despite the public holidays.  Show reply

Stop Calling!!! – They might be ok on delivery etc, but their post deliver marketing calls, text messages, emails are beyond annoying!! My advice, don't contact them at all. Too annoying. I have at least 5 numbers on my blocked list ALL related to this company! Never again!

5 cracker wines have always been excellent – I talked to the lovely Jackie today when I ordered my addition 2 cases of wonderful mystery Barossa Shiraz. I know that when Cracka says it's a 5 Cracka wine that it absolutely is exceptional quality. Mixed with the exceptional price and my birthday gift voucher I am very satisfied.  Show reply

Great selection - Efficient service - Very user-friendly access – The title says it all. Just add to it the extremely competitive prices and you have the picture of a competent enterprise. Keep up the good work!!!  Show reply

Value, speedy service and great prices – It was a truly great value dozen of high quality wines and all with the convenience of online shopping, it was delivered to my door really quickly.  Show reply

Crack a bottle and enjoy – I spend many hours browsing the variety and choices Cracka have on offer. My only problem is that I have now run out of storage. As delicious as the wines are, I can't drink enough to keep up with the bargains! I love the falling price auctions and hope they continue. I often recommend Cracka to my friends and family. I have a big party… Read more ·  1

coming up next weekend, so maybe there will be some room made available in my wine racks soon after all... :))

Great selection, easy to use, good prices -- what's not to like?? – I've bought a lot of wine from Cracka, and I've always been happy with the results. The website is easy to use, the deliveries are prompt, and the prices are fair.  Show reply

Cracka - Great Service, Great Wine – Cracka realise we're all busy so when they ring me, they give me a quick review of the wine they think I might like and are super quick to put the transaction through for me. It takes no time at all and the wine turns up on my doorstep without me having to lift a finger. Great service, great wine!  Show reply

Great wines, service & price – I find Cracka to be a great way to buy great wines at good prices. The quality is reliable, and for what I consider to be a 'high-end' wine prices are very competitive. Thoroughly recommend!  Show reply