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Cracka Wines
3.9 from 257 reviews

Reviews

Review distribution

5 star
153
4 star
40
3 star
3
2 star
10
1 star
51

David G

David GAU

  • 9 reviews
  • 17 likes

Dodgy stuff!

published

Took my order and 12 days later contacted me to tell me there had been a 'warehouse error' and no stock was available. Have said that they will provide a refund, but I find it improbable that it could take them 12 days to work out they couldn't supply my order. I will add that this isn't the first time that I have had a problem with Cracka. I'll be buying from more reputable businesses in the future.

2 comments
Cracka Wines
Dean T.Cracka Wines
David G
David G

MLL

MLLHawthorn

Cracka Wines are cracker

published

Very good wines, fast and efficient delivery, excellent price and good descriptions.
An extremely easy and rewarding way to buy wine!

  • Verified customer

Brilliant service, fantastic prices!

published

I can’t say how happy I am with the knowledgeable staff at Cracka, they have never steered me wrong with a recommendation and I am quite fussy. Prices are unbeatable and so is the selection if great wine.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks for your review Kyle - glad to hear the phone sales team are getting you the good stuff! Cheers Dean Taylor CEO

Great value.

published

Have saved heaps on Cracka Wine auctions. Mostly the wines have not disappointed. When one lot of wine didn't arrive the issue was dealt with promptly by a helpful, efficient customer service representative.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks very much for your review.
Cheers Dean Taylor CEO


Paul

PaulMelbourne

  • 2 reviews
  • 11 likes

Happily recommending Cracka Wines

published

Having bought from Cracka Wines for a few years now, I've not been disappointed by the overall quality of service and the excellent range of wines, both Australian wines and wines from abroad. All pockets are catered for and there are plentiful opportunities to buy wonderful wines at bargain prices. While I've had a couple of mediocre wines from the auction, this has never been an issue because I've picked up a dozen for the price of a couple of decent bottles, and has been more than compensated for by the superior wines I've picked up on other occasions. The email alerts are helpful if on the lookout for something special, but are easily stopped once no longer needed.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks so much for your review Paul and for being such a loyal customer!
Cheers Dean Taylor CEO


Good wine good fun

published

Good wine at good prices and easy to deal with. The mystery dozens deal's are very good value. The auctions are fun.

1 comment
Cracka Wines
Dean T.Cracka Wines

Hi Grape - great name!!
Thanks for posting about your experience at Cracka - and glad you got onto the mystery wines as they are definitely some of my favourites!
Cheers Dean Taylor CEO


Cat

CatSydney

  • 2 reviews

Great service!

published

Helpful sales person with great suggestions. Wine reviews also most useful and received several times a week. Prompt delivery. Great price.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks very much for the 5 Star review Cat - and I am very glad to hear that our sales team are sending some top drops your way.
Cheers Dean Taylor CEO


A very happy Cracka customer

published

My expectations of Crack providing access to very good wines at very reasonable prices have been exceeded. I continue to be a keen customer.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks so much for the 5 star review Nick - great to hear that we are over delivering!
Cheers Dean Taylor CEO

Tony G.

Tony G.Ballarat

Great wines with bargains to be had!

published

I have purchased quite a few boxes of reds and whites in the lead up to the summer socialising season. None have been disappointing and many have been exceptional value bought (patiently and selectively) on auction. Delivery to my local P/O has been prompt.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks for the great review Tony - enjoy the Summer!
Cheers Dean Taylor CEO

Andrew H

Andrew HSydney

Great bargains and service

published

I’ve used Cracka for a number of years. Always great prices often on really good wines.
I regularly receive emails and either click through and order online or in this case I emailed my sales contact directly who put the order through for me (all my details are on their files).
Great service for an online company who are always the best price in the market.
I’ve had a couple of average wines over the years and generally only go for wines with good ratings/pedigrees.

1 comment
Cracka Wines
Dean T.Cracka Wines

Hi Andrew. Thanks for taking the time to post your 5 star review.
Cheers Dean Taylor CEO


you get what you pay for

published

Generally i thinkyou can get good wines from Cracka if you are selective.
Their product has improved since 7 years ago when i first used them

1 comment
Cracka Wines
Dean T.Cracka Wines

Hi Cam,
Thanks for your review and honest feedback. We'll do our best to improve the offering even further!
Cheers Dean Taylor CEO


very good wine

published

i have perched i lot of red and white wine and i do pick my mark .. all good all my friends enjoyed it

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks for your review Whitey - glad your friends enjoyed your picks!
Cheers Dean Taylor CEO


Good quality products

published

I don't purchase copious quantities of wine but whenever I have purchased from Cracka Wines I have always been completely satisfied with the product & the service.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks Slipper - very glad to hear that you are one satisfied customer.
Cheers Dean Taylor CEO


Haven't used it a lot-I always wait for online wines I like with prices that suit.

published

I haven't used the service much until recently and can only say that the wine arrived in good time and in perfect condition. That is to say nothing broken but nothing will be tasted for at least a month from delivery.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks for your response Jeff - I hope you love the wine!
Cheers Dean Taylor CEO

Craig

CraigPerth, WA

  • 2 reviews
  • Verified customer

Smooth as Clockwork

published

Ordering was simple on the online system. I had previously registered so all went like clockwork. I was kept informed about progress along the way and it was delivered before I expected prior to Christmas. So all in all, terrific.

Jeffg53

Jeffg53Sydney

  • 4 reviews
  • 2 likes

Good product, good service

published

I have been buying wine from Cracka for quite a while. They have been consistently good in both their service and the wines.

1 comment
Cracka Wines
Dean T.Cracka Wines

Thanks for the feedback Jeff - we really appreciate it.
Cheers Dean Taylor CEO


Popcornwithbutter

PopcornwithbutterSydney

  • 3 reviews
  • 4 likes

Shocking customer service

published

Wine ordered 8/12 for Christmas-still waiting and no replies from customer service despite multiple emails and fb messages. Not good enough.

1 comment
Cracka Wines
Dean T.Cracka Wines

Hi, We are very sorry to hear that. Can you send through the order details and we will follow up with Australia Post. Thanks


RHM

RHMSydney

  • 2 reviews
  • 1 like
  • Verified customer

Unrewarding rewards program

published

Am a regular customer of Cracka, purchasing wines once a month for the last year. They recently introduced a rewards program which is the most unrewarding waste of time I've ever experienced. They don't honour the advertised reward, sales staff are completely clueless and make promises which they then renege on ([name removed]), and the earn rate is not what is stated in their own terms & conditions. Basically misleading & deceptive conduct. Oh well, next stop NSW Office of Fair Trading!

2 comments
Cracka Wines
Dean T.Cracka Wines
RHM
RHM

Victor

VictorSydney

Dispointing buying experiences

published

I purchased a case of Champagne in November for X-Mas/New Year. Been told that the wine was not in stock and was offered a replacement “at no extra cost”, which I accepted. However, it turned out that a replacement wine was also not in stock. To cut a long story short, I still don’t have the wine and now waiting for a refund.

2 comments
Cracka Wines
Dean T.Cracka Wines

Hi Victor, I believe this was refunded on December 20. Please let me know if this is not the case and I will follow up with our customer service department.
Best Regards, Dean Taylor CEO

Victor
Victor

Got the refund. Thank you. Will shop somewhere more reliable next time.


Let down by real dissinterest in customer

published

Purchased from Cracka on a number of times. Found wines very variable in quality from terrible to really good. When I got a real shocker of a chardonnay, I spoke to them and the disinterest was palpable .I was told to send it back .not really an easy task. My response to the disinterest will be to not buy from them again

1 comment
Cracka Wines
Dean T.Cracka Wines

Edward, Hi it’s Dean Taylor here the CEO. I’m very sorry to hear about this experience and would like to look into it further. Can you please provide me either the order or your customer number please?


Page 1 of 13

Questions & Answers

jules

julesasked

Hi,

someone called Colin has just purchased via my paypal account today $101.11.

please look into this

cheers

Julie

3 answers
David G
David G

You'll need to directly contact Cracka. Not sure why you would post this question here.

jules
jules

Okay thanks

jules
jules

Thought this was cracka


lach

lachasked

whats your phone number - the specials you text me wont go to check out and I want to buy by tonight!!

No answers

Ange

Angeasked

Have cracka wines been writing their own reviews?

3 answers
Antonino
Antonino

I don't believe so, at all. The review I wrote had nothing to do with anyone else but me. It was a true reflection of the way I felt about the Company, the People and the Products

Cracka Wines
Dean T.Cracka Wines

Absolutely not. As you can see, many of the reviews are for purchases that the team at Product Review have Verified.

Deb
Deb

However the CEO sent an email to purchasers asking people to push out favourable reviews. I was one and wrote an honest 3 star review. Good wines to be had but watch out for the sales 'tricks' so you cannot be sure all wines were tasted or that there was no arrangement with the winery on the RR. Double check before purchase is my advice.


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