Creation Homes
Verified71 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
Right from the beginning we knew that Creation Homes were the builders for us. David was knowledgeable, friendly, professional and didn’t come across as a “salesman” at all. He was very genuine and made us feel comfortable by talking through every step of the process in great detail. Emily was always friendly, approachable and so quick with her… Read more
communication. Any questions we had were answered immediately and we never felt like we were left in the dark about anything. Even with a lengthy delay from the council (nothing to do with Creation Homes whatsoever), we were kept informed and up to date about absolutely everything.
Thank you Creation Homes for making this life-changing decision an easy one! We can’t wait to see our house come to life now.
Fantastic service by the team at Creation homes, such easy communications and handovers, if ever I have a problem they are straight on it, I couldn't recommend this company anymore. Show details · 1
We had a really good experience with Creation Homes VIC. From the beginning, the team was friendly and easy to deal with, and they kept us updated throughout the building process. We were happy with the workmanship and the quality of the finished home. There were a few small things along the way, as you would expect with any build, but overall… Read more · 1
everything was handled well. We are very happy with our new home and would definitely recommend Creation Homes to others.
Reviews with attachments
Working with Cameron and the Creation Homes team to build our first investment property has been an exceptional experience. Cameron leveraged his many years of experience to guide us through every step of the process, answering each question with trustworthy and comprehensive insight. His patience with our questions and his regular communication… Read more
made us feel valued and that our build was in safe hands. Emily, Chae, Courtney, and the entire team at Colour by Creation worked tirelessly to promptly respond to all our queries, keep us informed, and make our selection appointments efficient and simple. We would confidently recommend Cameron and Creation Homes to anyone seeking to build or invest in a new home. It is our genuine belief that one would be hard-pressed to find a more excellent home-building team anywhere else.
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To say that buying a townhouse made by Creation Homes is a disaster is an understatement. We purchased a townhouse in June 2021 by Creation homes. Before even settling, there was water damage as expressed by our building and pest inspector. We were told that by the time we moved in, it would be fixed. That should have been our first red flag (it… Read more
was just painted over).
Since moving in September 2021, it has been nothing but water issues, leaks, and poor workmanship. There are NO overflows on balconies and the drain hole is too small. Along with the other 9 townhouses, we all suffered extensive and costly water issues (see pictures and video attached).
You'll see at some of the other reviews here that creation homes look responsive, asking others to email them their issues and to sort it out. We can confirm that they DO NOT answer their phone (we have a backlog to prove this) nor do they answer their emails in a timely manner. When they do come to look at the issues, they literally put band aids and say its fixed. This can also be confirmed by every other townhouse.
Because of this, we had to get our own expensive and extensive building works done, even though the townhouse is under their building warranty (we have proof of receipts and timelines). They claim to be renowned for their 'meticulous standards' but this is all talk. Again, feel free to look at the photos and videos we've attached. There is an entire gallery more.
For anyone looking to build with creation home, please consider someone else and do not make the same mistake as we did. Also do not trust their 5 star reviews, which are very easy to manipulate and fake. It's been an expensive lesson, and if you need more clarification, I'm happy to give recommendations on builders we did use who did thing by code and are actually responsive.
If you DO, after all of this, want to consider buying a property by Creation Homes, please get an independent building inspector (and even better, one with an engineering background) and push for water testing. If any of us had done this with our townhouses and not relied on their word of mouth, no one would be living there.
We have kept all records of emails, messages, receipts of work done by external builders, and water testing + building inspection reports in case creation homes claim this is untrue or incorrect.
We had a great experience building with Creation Homes VIC. The entire build was well-managed from start to finish, with clear communication and smooth coordination throughout the process. The workmanship and overall build quality exceeded our expectations, with high attention to detail. Additionally, the final cost remained transparent and align closely with our initial estimate, without any unexpected surprises. Highly recommended! Show details · 1
1. How well managed was your build? Overall, I had a very positive experience with the build management. I purchased a house and land package through an agency, so most of my communication was coordinated through them. The process was organised, timelines were communicated clearly, and I received updates throughout the build. Whenever I had… Read more
questions, they were answered promptly, and the entire experience was much smoother than I had expected.
2. How was the workmanship and build quality of your property? I am very happy with the workmanship and the overall build quality of my home. The finishes were completed to a good standard, and the property was handed over in excellent condition. Like any new build, there were a few minor items that needed attention, but they were addressed professionally. Overall, the house feels solid, well built, and I am very satisfied with the quality of the finished product.
3. How did your final cost compare to your estimated cost? The final cost was very close to the original estimate, which was something I really appreciated. Because I purchased a house and land package, the pricing was transparent from the beginning, and there were no unexpected costs during construction. The overall process was straightforward, and I felt that I received good value for the quality of the home that was delivered.
We recently had our 4-bedroom townhouse built by Creation Homes, and we couldn't be happier with the result. From the initial planning stages through to completion, the entire process was professional and well-managed. The build quality is excellent, with a solid construction feel and great attention to detail throughout the home. The finishes… Read more · 1
were completed to a high standard, and the overall workmanship exceeded our expectations.
Communication was clear during the build, and the team was responsive whenever we had questions. The project was delivered with a strong focus on quality, and it is evident that Creation Homes takes pride in their work.
Our new 4-bedroom townhouse is functional, modern, and built to last. We would happily recommend Creation Homes to anyone looking for a reliable builder that delivers solid build quality and a positive building experience.
Thankyou to Kane and Ian, for making it a great experience for my husband and i! From the previous bad experiences we had with other builders, creation homes made this experience easy, effecient, honest, trusting, and enjoyable as first home owners! We couldnt be happier with the quality of our house! Kind regards Nick and Jarrod. Show details · 1
⭐️⭐️⭐️⭐️ Our experience with Creation Homes was mixed at times, but overall we are happy with the end result. There were some challenges along the way, particularly with communication and timelines, which did cause frustration earlier in the process. However, once Alex Conte, the current site manager, stepped in, everything changed for the… Read more
better. Alex was absolutely amazing — professional, responsive, and genuinely committed to getting everything sorted. Issues were addressed promptly, communication improved significantly, and the project was brought together smoothly. He truly deserves millions of stars and is a huge asset to Creation Homes.
While there is room for improvement in consistency, we would still recommend Creation Homes, especially with Alex Conte managing the site.
I had a fantastic experience working with creation home. From start to finish, they were professional and reliable. Communication was clear and kept update on progress. Every detail was done with care and precision. Most importantly, the final result exceeded my expectatuon and was completed on time and within budget. I would highly recommend creation homes to anyone for skilled builder. I am sure i will use them next my future project. Show details
Build/Process: We bought our house two years ago as a house & land package, and I have to say the whole building process went very smoothly. I’d heard that building a house can often be stressful, but in our case, everything went according to plan without major issues. When the house was completed, there were a few small defects, but as soon as we… Read more
reported them, they were fixed right away. It’s been about a year since we moved in, and we haven’t had any big problems so far.
Living Experience: After moving in, one of the things we’ve been most satisfied with is the comfort of the home. We moved from Sydney which I felt colder in the house than outside. However, this house has a 7-star energy rating and it stays warm even during winter. It also doesn’t get too hot in summer. So far, we’ve been living comfortably without needing any additional heating or cooling.
After-Service Care: Another thing we’re really happy about is the after-service care. Whenever there’s a small issue, the after-service team responds within 2–3 days and sends someone to fix it promptly. Their service quality and professionalism are excellent. The access team, in particular, has been very professional — they explain clearly which parts of the house might cause issues in the future, which helps us understand our home better.
Minor Downsides: The only small downside was that some of the finishing details could have been a bit better. My husband is a professional painter, so his standards are quite high — but even then, it’s not a big issue. Overall, the structure is solid, the building process was smooth, and the home is warm and comfortable. And since we know any issue will be fixed quickly, we’re very satisfied overall.
Overall: We’re really happy with our home and the service we’ve received. I’d rate the experience 9/10.
Last year, my friends and my family signed a contract for our first home. I still remember that incredibly touching moment. I spend each day filled with anticipation. I'm grateful for every step we took in choosing our home, which will be completed around this time next year. I pray every day for a home that will be filled with laughter. Having carefully chosen a house with my friend, we believe we will get only the best. Show details
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Positive reviews
My experience with Creation Homes throughout the contract and pre‑construction stage has been outstanding. Cameron, Emily, and the wider Creation Homes team consistently demonstrated professionalism and clarity throughout these initial stages. Communication was exceptional. Every query I raised was answered within hours, often much sooner, even… Read more
on weekends. Their responsiveness removed so much of the uncertainty that would usually come with building a home. What could have been a stressful and overwhelming process was instead made straightforward and smooth.
The team guided me through each step with clear explanations, proactive updates, and a willingness to help whenever needed. Their approach made me feel supported and confident in the decisions being made.
Creation Homes delivered an excellent customer experience during a critical stage of the build, and I’m grateful for the effort they put into making the journey as easy as possible.
Highly recommend Creation Homes for anyone looking to build a new home.
I cannot recommend Creation Homes highly enough. They have just completed my property and have been fantastic to work with. They have done everything they said they would do and in a time faster than we expected. Could not be happier with Dean and the team. Thank you so much Show details · 1
First of all, I’m incredibly grateful to Chelsey from the Sales team and Simone from the Customer Support team for their outstanding support throughout the journey, from the initial design stage to the construction-ready stage. Before my first meeting with Chelsey, I had no experience building a home and didn’t know where to begin. Chelsey turned… Read more
what could have been a stressful and complicated process into an exciting and enjoyable journey. Chelsey took the time to work closely with me to create a home that truly reflects what I wanted. She listened carefully to my ideas and suggested creative, practical solutions that added both functionality and value. She guided me through important design decisions, including flipping the left and right sides of the floor plan, explaining the benefits of different footpath layouts, advising on the design of the garage's external back door, and recommending several other design improvements. Her patience, dedication, and genuine passion for achieving the best possible outcome made a lasting impression on me. I truly appreciate everything she has done. I also want to thank Simone from the Customer Support team for her excellent support and responsiveness throughout this stage of the process. I highly recommend both Chelsey and Simone to anyone building with Creation Homes. I’m now looking forward to the construction phase and hope the construction team will be just as responsive and keep me updated on the progress. I plan to share another review during the construction stage and again after the home is completed.
Negative reviews
Poor finish quality, refused to fix basic errors, dragged out fixing the remaining issues for 6 months. Lied about what completion dates. Over charged. Refused to talk to us over the phone. Show details
Supplies and trades demand payment upfront – We are a supplier / contractor that has worked with Creation Homes in Victoria. They did everything to try and find loop holes not to pay us what the owed and only paid a portion after legal proceedings were filed. We aren’t the only supplier having issues with that payment. Hopefully this isn’t a sign of things to come - for all their clients sake. Show details
WORST COMPANY TO DEAL WITH EVER!!!! I'D RATHER SHOVE BARBED WIRE UP MY BUTT! – Where is my final invoice? House has been ready since 23/9/24 AND STILL NO FINAL INVOICE!!!! Useless company with useless staff. Would never recommend anyone to build with them. You will get stuffed around from he second you sign the build contract. Stay away from them like it's the plague. Show details
Recent reviews
The house was built beautifully, and I’m extremely happy with the result. The entire process was completed much faster than I expected, and the quality exceeded my expectations. I highly recommend Creation Homes!!! Show details · 1
⭐⭐⭐⭐⭐ Emily provided exceptional service throughout our pre-construction journey with Creation Homes. She made the entire process smooth and stress-free, from colour selection and documentation to building approvals. Her communication was always prompt, professional, and helpful. Emily is a great asset to Creation Homes, and I truly appreciate all her support. Highly recommended! Show details
The build process with Creation Homes has been great so far. 6 months ago we decided to reach out and explore the option of building with Creation Homes, and we are already about to start construction of our home. The process has been seamless and efficient. Cameron and Emily have been very helpful at every stage of the journey and have made it a… Read more
pleasant and stress free experience. They were both responsive, informative and great to work with. We are looking forward to the construction phase and hope that this next stage goes as well as the pre construction phase.
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Sales to Construction Ready Stage From the very beginning, Chelsey Endersby made what could have been an overwhelming process feel exciting and genuinely enjoyable. She went above and beyond to help us customise our home so it perfectly suited our family's needs, lifestyle and future plans. Chelsey didn't just sell us a house design—she worked… Read more
with us to make it our own. She came up with fantastic ideas and practical solutions that we simply wouldn't have thought of ourselves. She helped us transform the downstairs ensuite into a functional study, extended the kitchen walls to create an oven tower, and offered thoughtful suggestions to improve the home's energy efficiency.
Every change was carefully considered, and Chelsey made what initially seemed impossible feel completely achievable. Her knowledge, creativity and willingness to explore different options gave us confidence that every detail had been taken care of.
Thanks to Chelsey's guidance, we truly feel like our new home will be exactly what we wanted—not just a standard design, but a home that's been tailored to our family. Her passion, patience and attention to detail made all the difference, and we couldn't be more grateful.
If you're building with Creation Homes, we can't recommend Chelsey highly enough. She's an absolute asset to the team, and we're so thankful she was there to help bring our vision to life.
David and Emily have been amazing from day one. They made the entire sales process smooth and stress-free with their professionalism, knowledge, and excellent communication. They were always available to answer my questions, kept me updated throughout the process, and made me feel confident every step of the way. Thank you both for making this… Read more
such a positive experience. As I move into the next exciting stage of building my new home, I hope the journey ahead is just as smooth and enjoyable as it has been with you both. I truly appreciate all your support and would happily recommend David, Emily, and the Creation Homes team to anyone looking to build their dream home. Cheers! Pankaj
The whole process of planning, designing and building our first investment home through Creation Homes was wonderful. Cameron was professional and very knowledgeable. He was very patient with our many questions and took the time to explain things thoroughly, without making us feel like an inconvenience. He was very helpful and thoughtful… Read more
throughout the process and having his own experience in investments made his approach feel more personable. Cameron went above and beyond to ensure we had the best service and I couldn’t recommend him highly enough for those looking to build a home.
The rest of the Creation Homes team were also great and we felt very informed throughout the process. Everyone was kind and patient as we made all our selections and changes. Overall, we have had a very positive experience and will be back to build our next home with the team!
We had a fantastic experience with Creation Homes, and a big part of that was thanks to Chelsey. From the beginning, she was professional, friendly, and always happy to answer our questions. She kept us informed throughout the process and made everything feel much less stressful. Chelsey's attention to detail, clear communication, and genuine… Read more
commitment to helping us gave us confidence every step of the way. She went above and beyond to ensure we understood the process and that everything ran as smoothly as possible.
We're very happy with our experience with Creation Homes and would highly recommend them to anyone looking to build a new home. Thank you, Chelsey, for your outstanding support and excellent customer service!
Building our first home with Creation Homes has been an incredible experience from start to finish.A special thank you goes to Emily, who helped us finalise all of our plans.She was exceptionally helpful, knowledgeable, and incredibly diligent throughout the entire process. We highly recommend Creation Homes to anyone looking to build their dream home. Show details
The build quality from creation homes and attention to detail for our 24 unit townhouse complex in Riverstone is of a very high standard, especially given the pressure they are under to build within a timeframe. The developer Bathla group went into liquidation however Creation homes still ensured the highest quality build. There was a… Read more
significant build issue/defect, however they have promptly come to assess and fix and will be ensuring this defect is not in any other unit and taking extra precaution to ensure it doesn't happen again. Overall impressed
Mariam Kour is the absolute greatest. She has helped me resolve all issues post build, I honestly would not have survived without her! Her communication is above standard. She goes above and beyond for creation homes. Show details · 1
We are currently at the pre-construction stage with Creation Homes, and the experience has been fantastic so far. As first-time home buyers, we were unsure about the process, but Cameron has been amazing from the start. He made everything easy to understand and helped make the whole journey smooth and stress-free. The entire Creation Homes team,… Read more
including the colour selection team and our Customer Experience Specialist, has been supportive, responsive, and professional throughout.We’re very happy with our experience so far and are looking forward to seeing the build start soon.
Excellent I say with all fairness as a customer for the builder. Let's settle this. People in general like to complain comparing quality to cost. Bought a holden but expected the same quality as a BMW. My self couldn't be happier with the end result. Bravo creation homes Show details · 1
I really enjoyed working with Creation Homes throughout the journey of building our first home. The entire process was completed much quicker than we expected, which was fantastic. A special mention to Dean and Creation Home Team, who was warm, supportive, and always willing to help. His communication and commitment made the experience much… Read more · 1
smoother and more enjoyable.
The only area that could be improved relates to the solar provider associated with the property. We experienced some challenges with customer service and communication, so it may be beneficial to partner with a provider that offers a stronger customer experience. Hopefully it will be rectified soon to avail the benefit of Solar
Overall, our experience with Creation Homes has been excellent, and I would definitely recommend them to anyone looking to build a home. Thank you to the whole team for making our first home journey such a positive one.
This is my second build with Creation Home, and they were flexible with my purchase arrangement and as soon as it starts build, they are not delaying with the process. Going through the plans and how they are building seems matching with each stage! Love the work. Show details · 1
We recently built our home with Creation Homes in Craigieburn VIC and had a fantastic experience from start to finish. Entire team was professional and supportive and always kept us informed throughout the process. The built quality exceeded our expectations and attention to detail was outstanding. Any queries were handled quickly and… Read more · 1
professionally.
Thexwhile journey was stress free and we are very happy with our new home. Highly Recommend. Thank you entire team.
We bought a brand-new house built by Creation Homes. After about a year, we noticed a few minor issues, including some floor movement and a couple of other small things. We contacted their warranty team, and Jack Mason, the Maintenance and Warranty Supervisor, took responsibility straight away. He quickly arranged for the flooring maintenance… Read more
team, and the issue was fixed promptly.
I had previously heard that Creation Homes could be a bit slow in responding and resolving problems, but it seems things have changed. Right now, they have a really good and responsive team.
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