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Crimsafe
4.2 from 401 reviews · View Statistics

Reviews

  • Product Quality
    4.6 (145)
  • Return Claim MadeYes (8) · No (148)
  • Job Satisfaction
    4.6 (134)
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Scott M

Scott MSouth East Queensland, QLD

WARNING! Corrosion problem.

published

Crimsafe DO NOT stand behind their product like they claim!
With an ongoing corrosion problem due to a reaction between dissimilar metals used in the frame, they have left my home devalued and security compromised. I do not live near the sea and have carefully cleaned and maintained the screens as instructed.
The original screens, which had developed unsightly lumps of corrosion along the frames, had to be replaced under warranty, with assurance the cause of the problem had been fixed. Six years later on the replacement screens, the problem has returned worse than ever, yet they have told us they are not prepared to do anything more about it.
VERY UNSATISFIED!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Crimsafe
Crimsafe T.Crimsafe

Hi Scott, we are sorry to hear you have been left feeling unsatisfied. We would like to look into this for you with the Warranty team, could you please send your details to info@crimsafe.com.au.

Crimsafe
Crimsafe T.Crimsafe

Hi Scott, thank you for sending your details through via email. As discussed your warranty claim was denied due to the claim being lodged 4 years after the warranty period ended, it was also determined the screens were not maintained correctly.

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  • Verified

Almost perfect

published

Whilst the doors and screens are great, I’m just a bit disappointed that the keys keep scraping against the doors

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Gary, thanks for getting in touch. Could you please send your details and some photos to info@crimsafe.com.au with Product Review in the subject line, we would like to look into this for you. Kind Regards, Crimsafe Team

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Review collected in partnership with Crimsafe

Rishy

RishySouth East Queensland, QLD

  • 2 reviews
  • Verified

excellent investment

published

re Crimsafe Ultimate. Premium quality, visually appealing and hardy. Withstands felines' attack/climbing (ordinary fly screen gets shredded). I've had Crimsafe for years. I'm happy I've chosen again for new place.

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Rishy, thank you for your 5 star review! It's great to hear you are happy with another Crimsafe purchase! Kind Regards, Crimsafe Team :)

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Mark

MarkGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Lock jammed!

published

My Crimsafe door isn’t particularly safe given I had to leave it unlocked due to the lock jamming. Very annoyed.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Crimsafe
Crimsafe T.Crimsafe
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tick heaven

tick heaven

  • 2 reviews
  • Verified

OK - but

published

For the cost of the doors I would have expected more sturdy doors and locks to be installed, but they were quick

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1 comment
Crimsafe
Crimsafe T.Crimsafe
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  • Verified

Majestic, exudes class, great lift for the front entrance

published

A very good lift to the looks and security of the front entrance. It makes Us feel safe especially when you realize all four doors have Crimsafe security now.

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Stephen, thank you for your 5 star review! It's great to hear you feel secure with your stylish Crimsafe Screens. We hope you enjoy your purchase for many years to come :) Kind Regards, Crimsafe Team.

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Review collected in partnership with Crimsafe

Ks77

Ks77Hunter Region, NSW

  • Verified

Great!

published

Peace of mind! We had 2 doors replaced with Crimsafe doors and will definitely be returning to get out stacker doors replaced. Easy to do business with and great communication thru the whole process - which we appreciated.

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Ks77, thank you for your 5 star review! We are happy to hear all went well from start to finish and you had a positive experience thru the whole process :) Kind Regards, Crimsafe Team

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YCT

YCT

  • 3 reviews
  • Verified

Quality investment

published

We purchased our Crimsafe security doors and windows from Rimfire security, excellent service! One of the best investments on the security of our home. We feel more safe because of Crimsafe. High quality security doors and windows.

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi YCT, Hi, thank you for your 5 star review! It's great to hear you had such a positive experience with our Crimsafe Supplier Rimfire Security we will make sure to pass this feedback on to them :) Kind Regards, Crimsafe Team

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  • Verified

Not sure what to feel

published

Got Crimsafe sliding doors installed. It's a bit pricey but I went ahead with it for security. The steel mesh looks and feels really sturdy but there's enough room for small insects like baby flies and gnats to get inside. The aluminum frame feels alright but I don't know if it would withhold kicks like how they advertised their hinged doors as these are placed on rubber tracks and wheels.

Product Quality
Incentivised ReviewNo
1 comment
Crimsafe
Crimsafe T.Crimsafe
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Karen W.

Karen W.Mid North Coast, NSW

  • Verified

Screen doors

published

We are very happy with our new Crimsafe Screen doors from Allview Windows & Doors in Coffs Harbour. The doors are very secure and look great.

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1 comment
Crimsafe
Crimsafe T.Crimsafe
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JoJo

JoJoSouth Australia

  • Verified

Love it - great peace of mind!

published

We purchased an oversized Crimsafe Ultimate screen door through Stanbond that they colour matched to our window frames. Michael was excellent to deal with and we are very happy the quality product. We absolutely love being able to leave our front door open, without worrying about any uninvited guests.
TIP: If you want multiple keys, I suggest you order them with the door; or get the screen door keyed the same as your front door...much easier than 2 separate keys!

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1 comment
Crimsafe
Crimsafe T.Crimsafe
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Jeff Potter

Jeff PotterDarling Downs, QLD

  • Verified

Piece of mind with Crimesafe

published

Can leave the windows open to take advantage of the breeze and airflow while keeping insects and intruders at bay

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Jeff, thank you for the 5 start review! It's great to hear you feel secure while enjoying the breeze through the house. We hope you enjoy your purchase for many years to come :) Kind Regards, Crimsafe Team.

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Review collected in partnership with Crimsafe

Pam C.

Pam C.Far North Queensland, QLD

  • Verified

window screen

published

window screen beautiful to look out and have a clear view, easy to open and close,and know no one is going to get in

Incentivised ReviewNo
Return Claim MadeNo
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Pam, thank you for your 5 start review! It's great to hear you are enjoying clear views while feeling secure, we hope you enjoy your purchase for many years to come. Kind Regards, Crimsafe Team :)

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Review collected in partnership with Crimsafe

Toppgun28

Toppgun28South East Queensland, QLD

  • Verified

Exactly what I Wanted

published

The team at Davcon Security and Screens were excellent. From the initial house visit to install, they were professional, prompt and friendly. My Crimsafe Ultimate security screens are excellent. They look good, keep the house a little cooler and help us sleep even better at night! I would definitely recommend!

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Toppgun28, thank you for your 5 star review! We are happy to hear you had a such a positive experience with our Crimsafe Supplier Davcon Security, we will make sure to pass this great feedback on. Kind Regards, Crimsafe Team :)

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Review collected in partnership with Crimsafe

Sunil Rodrigues

Sunil RodriguesPerth, WA

  • 2 reviews
  • Verified

Outstanding Finish

published

Love the good finish, the secure locking and matched to my existing door frame. smooth gliding operation. Love the sense of security having the door.

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Sunil, thank you for your 5 star review! We are happy to hear you love the look and feel of your Crimsafe door, we hope you enjoy your purchase for many years to come. Kind Regards, Crimsafe Team :)

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  • Verified

Fantastic Product

published

Security and peace of mind in a screen door - fantastic product at a great price that adds the "wow" factor

Job Satisfaction
Incentivised ReviewNo
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Joey, thank you for your 5 start review! It's great to hear your new purchase has given you Security and peace of mind. We hope you enjoy your purchase for many years to come. Kind Regards, Crimsafe Team :)

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Review collected in partnership with Crimsafe

Megsays

MegsaysSouth East Queensland, QLD

  • 2 reviews
  • Verified

Love my Crimsafe door

published

Fabulous, super strong and extremely smart-looking screen door that lets the breezes through while keeping the place secure. I couldn't be happier

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Megsays, thank you for your 5 star review! It's great to hear you feel secure while enjoying the breeze through the house. We hope your purchase makes you happy for many years to come :) Kind Regards, Crimsafe Team.

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  • Verified

So strong but clear

published

Very happy and impressed with the Crimsafe doors we had installed happy to be able to go out and leave the house air wonky needing to lock the Crimsafe and leave the other door open

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1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Karen, thank you for your 5 star review! It's great to hear you feel secure, we hope you enjoy your purchase for many years to come :) Kind Regards, Crimsafe Team.

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Review collected in partnership with Crimsafe

Sharon

SharonNorth Queensland, QLD

Rust and corresion

published

I have crimsafe installed on my back verandah now for 2yrs and do not live near the sea front. When I contacted the installer they said it needs to be cleaned at least every 3 months with their cleaner. Not told this when they it was quoted or installed. It has been replaced 12 months ago and is exactly the same. Approached the company told again about cleaning this time with stain remover. Did not resolve the issue. Have been advised this is an ongoing issue which is known about. Really annoyed have to go through the process of it all replaced again. Considering the cost the product is not what is promoted and you are creating work for yourself.

Job Satisfaction
Incentivised ReviewNo
Return Claim MadeYes
2 comments
Crimsafe
Crimsafe T.Crimsafe
Sharon
Sharon
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SueGP

SueGPCanberra 2600, ACT

Only in Australia

published

Tonight my family and I thought we heard footsteps in our darkened driveway. Then we were certain we heard movement in the driveway so we were all watching the screen door when a Kangaroo appeared. The dogs barked, the Roo was startled and then launched itself, feet first, against the screen door - twice! It was a hell of a noise but the CrimSafe door didn’t even flinch as it resisted this ‘Only in Australia’ attempt at home invasion

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Crimsafe
Crimsafe T.Crimsafe

Hi Sue, thank you for your 5 star review! We're happy to hear you and the family were safely behind your Crimsafe Door when the Roo decided to 'jump' into a life of crime :) Kind Regards, Crimsafe Team

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Page 1 of 21

Questions & Answers

Kirsty K.

Kirsty K.asked

We Locked crimsafe door from the inside with snib only, how do unlock from outside ? I can’t get inside...

1 answer
Crimsafe
Crimsafe T.Crimsafe

Hi Kirsty, we would suggest getting in touch with the Licensed Supplier who installed the screen originally. Alternatively you can have a locksmith come to your property and assist.

Kirsty K.

Kirsty K.asked

I have locked my crimsafe door from the inside and can’t open it from the outside- what my options ?

1 answer
Crimsafe
Crimsafe T.Crimsafe

Hi Kirsty, we would suggest getting in touch with the Licensed Supplier who installed the screen originally. Alternatively you can have a locksmith come to your property and assist.

Mike G

Mike Gasked

I have Crimsafe screens on two kitchen windows. At the lower part of both screens there are patches where the powder coating has come off. I can provide a photo if required. I wish to know what action to take to avoid rust and further damage and what warranty cover is provided. Screens have been installed for just over 9 years

3 answers
Crimsafe
Crimsafe T.Crimsafe

Hi Mike, thank you for contacting us. We would suggest getting in touch with the Licensed Crimsafe Supplier who installed the screen, they will come and asses the frame and let you know what can be done. If the Licensee determines a Warranty claim needs to be lodged they will contact Crimsafe on your behalf.

Scott M
Scott M

Hi Mike.
Yes I have the same corrosion at the lower part of the screens. Our screens were first installed in 2007 throughout the house (35 of them). They were replaced under warranty in 2017. The problem has returned worse than ever and Crimsafe are refusing to rectify the problem and also making unsubstantiated claims against me.
Please let me know how you get on with future dealings with Crimsafe.
Regards Scott M

Crimsafe
Crimsafe T.Crimsafe

Hi Scott, As discussed your warranty claim was denied due to the claim being lodged 4 years after the warranty period ended, it was also determined by the photos you provided the screens were not maintained correctly.

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