Crocs

Absolutely horrible customer service. I purchased one pair of crocs in the wiggles release + a packet of jibbitz. Order was ‘shipped’ on 2nd Oct but was never received by Aus post. After waiting two weeks, I finally got onto customer service who advised my order had got stuck at the warehouse and will be reshipped. I received only the jibbitz with… Read more

no explanation. Once again had to speak with customer service who was a non English speaking person and difficult to engage with. I was told that the product had likely sold out at the time I purchased, however, there was no communication of this and my order confirmation included the crocs. I was offered a 20% coupon for my next order but not a refund of the item I didn’t receive? I asked for a refund of the missing item which has still not been processed. The live chat is completely useless and just goes round and round in circles. Will never buy from crocs directly again.

I ordered 2 pairs for $90 promo, one for myself one for my toddler. Unfortunately, I mistakenly ordered a size 10 adult instead of children size 10. When I tried to exchange the item it would not let me exchange to a children size. You can only make an exchange within the same product line. I tried calling customer service and the chatbot.… Read more

Neither were helpful with exchange. They told me I had to return the adult pair and repurchase the children’s pair at full price (since I’m only buying one pair. Not 2 for $90). I then had to pay for shipping for the return as well on registered post as requested by crocs. So it costs more as well. DO NOT BUY FROM THIS WEBSITE unless you know exactly your size and style you want. Exchange and refund is a painful process.

For such a big and well known brand. The service is terrible.

Lightning McQueen Crocs ran out of battery 1 month after receiving them. Crocs promised a replacement but could never offer stock. Then told me to choose something else which took them weeks to attempt to deliver on (8 months after original… Read more

purchase) I then called them and they said they would refund me, quoted wrong amount on email confirmation and then another call later to amend that, now we're several weeks later with no refund.

This company is deceptive and just plain horrible, do not purchase from them or support them, I don't care if they offer great kids products they are disgusting and should be fined and sued into the dirt for these illegal practices. Unfortunately it would cost me an individual more money than the crocs are worth to persue this type of action. I am going to call again when they are open tomorrow and unfortunately I will most likely end up abusing the poor Philippine worker they have taking care of their customer support, but obviously that are party of the issue as they say one thing and then it is never actioned.

My "refund" case number is 10559836 My original order number is 04515318CAU There have been numerous cases opened with obviously no conclusion.

Such a shame, my son who's now almost a full 12 months later (purchase September 25') loves these crocs even though they don't fit him right anymore.

Horrible Online Shop – Don’t use online shop. Takes forever to process orders & they make it so difficult to return. Just buy off Amazon!

DO NOT BUY ONLINE FROM CROCS AUS. I never would have thought I would need to check reviews for this website. Item never arrived. Money taken. Absolutely zero response to my queries and then cancelled my order with no explanation. Don’t waste your time buying online

5/5 Stars – The Most Comfortable Crocs Classic Clogs You’ll Ever Wear! Looking for the most comfortable shoes for flat feet? I was, too, until I discovered the Crocs Classic Clogs. After trying a pair of Birkenstock sandals that caused heel pain due to my flat feet, my doctor recommended a more supportive alternative. A friend suggested Crocs… Read more

clogs, and I’m so glad I made the switch!

These Crocs Classic Clogs are incredibly soft and perfect for daily wear, whether you're indoors or outdoors. I wear them inside the house every day, and after just a week, I bought a second pair to use in the garden and on the patio. The comfortable insole with bumps massages my feet with every step, providing great relief for flat feet.

I don’t wear socks with them, but I’ve seen others pair them for extra comfort. Whether you’re looking for comfortable clogs for flat feet or just want something soft for everyday wear, I highly recommend giving these a try.

Check out the Crocs Classic Clogs and buy them now through this link: Buy Crocs Classic Clogs Now https://amzn.to/45975Fe

If you value comfort, these Crocs are a must-have for your wardrobe. Hope you love them as much as I do!

Love our crocs – Ordered a few pairs in sale all arrived within 6 days but two pairs were too big sent back for refund and got my refund quickly, ordered the pairs in different sizing and those also arrived within the week. Happy with purchase although I think you should offer free return shipping but other than that not a bad service and love our shoes. Thanks

Excellent and in stock – I seen allot of bad reviews thought I would share my experience with the site my son wanted crocs for his birthday nobody at all has them in stock in his size I kept checking online white ended up on crocs com au I bought them paid they arrived in 3 days perfect exactly what I wanted not sure why so many bad reviews we had no problem and they were on sale too Show details

If i could give zero i would. I paid for express delivery and the items never came, when tracked showed "address not found" and returned to sender. I receive online orders often and don't have this issue. I had to follow up with Crocs who sent me a generic 'sorry for the inconvenience we will process a refund and should you wish to order form us… Read more

again...' Waste of time the whole process! Meanwhile the items purchased were for a gift and they are sitting in an Australia post depot 10 minutes from my house! Never again. Also their discount code never worked, I do not recommend ever purchasing the Crocs website.

Very disappointing express shipping service I paid an extra $15 for express shipping because I needed my order urgently. However, my order has been stuck in “delayed” status for the past 3–4 days and still hasn’t been properly delivered. I have contacted Crocs Australia 2–3 times, and each time I was simply told to wait up to 10 days. If I had… Read more

known that express shipping would still take more than 10 days, I would never have paid the extra $15.

What is most disappointing is that customer service could only apologise but could not actually do anything to help resolve the issue or provide a useful solution.

If you charge customers extra for express shipping, you should provide an express service. Charging $15 and then telling customers to wait more than 10 days is unacceptable.

Very disappointed with both the shipping service and the lack of customer support. I expected much better from Crocs Australia.

I WAS a long term loyal customer but won’t be buying from this company ever again. Their free shipping code didn’t work and I was charged for shipping. Their website said they would arrange free return but they refused to do so and when I pointed out the FAQ on their website after initiating an online return request and calling them for assistance… Read more

with online return (where I was told they would provide a QR code to enable free return with Australia Post) - they just changed the FAQ and continued to refuse. They didn’t even look into my complaint - telling me generically they don’t refund expedited postage (which I didn’t have). Worst customer service ever.

I ordered recently quite a few items. Crocs cancelled an item from my order without informing me and even after 1 month and several emails to their customer service they haven’t refunded the amount of the item withdrawn from my order. Pathetic after sales service. Show details

Bought size 12, left them in the veranda with the other shoes. They shrunk several sizes. Took them back because feet won’t fit in. Anaconda says crocs won’t replace or refund. Total scam. Temu/Aldi $10 imitations are better quality. Show details

I’m absolutely shocked by the customer service. My daughter loves Crocs, so I’m a regular customer. This was the first time I needed to return two pairs. Crocs received both pairs of shoes, but for some reason only processed a refund for one. I received an email saying both pairs had been accepted for return, yet only the cheapest pair would be… Read more

refunded. I then had to chase them to even get them to look into refunding the second pair.

Both were in brand new condition, with tags and no issues. They just chose not to refund one pair.

It has now been a week and I still haven’t received a refund for either pair. I sent them back in mid-December and it is now mid-January. I don’t understand how someone can take two pairs of shoes out of one box and only process one refund.

This has taken so much of my time and energy. Every time I contact them, they ask for more information — postal references, receipts, etc. — even though they clearly received the shoes. Why should I have to dig through paperwork when they already have the items?

They have made this unnecessarily difficult, and it still hasn’t been resolved. I believe there is a serious assistance failure within their customer service system, and I feel I owe it to others to warn them to be careful when shopping here. At this point, I am genuinely questioning whether I will ever shop with Crocs again.

On 1.1.2026, 1.06pm at Crocs DFO I made a purchase of 2 pairs of Crocs for $194.98 (not discounted despite being outlet store). On arriving home at 5.30pm on 1.1.2026 my child attempted to wear one of the pairs of crocs, only to realise he had been sold two different sizes. At 5.38pm I emailed Crocs Australia at customerservice_au@crocs.com to… Read more

explain what had occurred and seek a resolution, providing the receipt for the store that confirms there are no direct contact phone or email for the store so the only option is to physically return to the store or communicate with Crocs Australia to achieve a resolution. Today, 6.01.2026 (five days later), I received the following response which confirms that my original email was not read or understood and despite the commitment to care the response indicated the opposite in my view.

---------- Forwarded message --------- From: Customer Service <customerservice@crocs.com> Date: Tue, Jan 6, 2026 at 7:34 PM Subject: Reply To: (removed for privacy)

Hi xx,

We're happy you contacted us and would love to help you be comfortable in your own shoes.

Thank you for contacting us, and I’m truly sorry to hear about the issue with your recent purchase. We understand how frustrating it must be to find the shoes are two different sizes, especially when they were just bought for your son.

As the item was purchased in-store, we’re unable to process an exchange online. We recommend reaching out directly to the store where the purchase was made, as they have their own policies for warranty, returns, and exchanges and will be best placed to assist you in getting the correct pair.

We sincerely apologize for the inconvenience and know this is not the most convenient option, but it is the only way to ensure the matter is resolved.

Thank you again for bringing this to our attention. Please don’t hesitate to reach out if you have any other questions, we’re here to help wherever possible.

Kind regards,

Customer service is terrible. I have my old address in my shipping so I went and called them to change it to my now address. Firstly the wait is long and she said that they cant do anything and suggested to wait for it to be shipped and call them again so that they her supervisor can redirect it, i said okay and thanked her. After a few days… Read more

passed I rang them up again 30 mins of call no answer maybe they are busy so I hanged up and called again later still 30 mins no answer. I have something to do so I called them again at night they answered after 30mins and the girl that is on the phone just asked for my order number no “welcome/sorry for the wait” I said its fine maybe she is not having a nice day and I told her my concerns she just went mute and didn’t talk I said hello you there she said wait a minute like can you just tell me if your doing something? I told her what the previous guy told me she insisted that they cant do anything like why tell me to call you guys again wasted tons of time waiting for a call and just for them to not give any solutions whatsoever and her being there like she wants to end the call already. You are getting paid to help ffs.

Ordered crocs in sale. Money taken from account and order confirmed. That’s where the good service ended. 5 days later money returned to account. Could not contact crocs. No chat, email response slow. Eventually 15 days after ordering (day AFTER… Read more

Christmas) received an email to notiify my order was cancelled still no reason. Customer service contact is non existent.

AWFUL CUSTOMER SERVICE! I returned two pairs of crocs in the SAME PARCEL, and only got refunded for one pair. They claimed to have only received one pair back, and are now ignoring my emails about the missing second refund! Show details

Black Friday sale. Half price. Waited 15 days no reply. When email answered was advised the order had not progressed and to Reorder. When I went online no sizes or colours available as in the original order

Never buy from the online site. They have no control of orders. An old shipping address was pull from paypal automatically. I contacted then immediatly but they couldnt do anything. Would not even let me speak to a manager.

Absolutely appaling I bought a pair of black crocs for both my kids brand new after 20 mins of wearing there feet where black!!! The dye is transferring off the shoe to there skin, crocs should be utterly ashamed!!! all just cheap trash made in China! There sizes are completely different! Customer service doesn’t give a d>mn! Happy to take your money. I will be reporting to fair trading.

The worst company to deal with online. The wrong address was applied to an order so I contacted Customer Service. The line was once an order was placed no changes were able to be made, even if the address was wrong. I was told that once the order was shipped I would be able to ask for a redirection and make the necessary changes, Wrong again.… Read more

Crocs do not put your Phone number or email address on the package so without that information your parcel is not eligible for redirection. If your package has not been shipped then how hard is it for the address to be corrected. My advice is DO NOT ORDER ONLINE AND EXPECT TO BE HELPED IF YOU NEED. THIS COMPANY IS A PAIN TO DEAL WITH.

Bought a new crocs recently online as a gift; however the size was too small. I wanted to exchange or return. Unfortunately, they don't offer exchange, return is fine. However, they made the return process such a big hassle. You can't return in store, but have to ship it back to them plus shipping fee. And they wont also refund you the full refund… Read more

(minus your shipping) So how much do i have to pay to return my crocs??? Do not recommend shopping on their website.

Crocs the shoes in my experience are comfortable, well made and long lasting. I have multiple pairs and worn them for almost as long as they have been available. Croc’s Australia are a different matter. They bombard me constantly with marketing offers, coupons and ‘discount’ codes. When in a moment of weakness I try and use one of these I am… Read more

reminded of why it is a bad idea to fall for these incentives. They all have restrictions, limitations, terms and conditions which while extensive are hard to follow and understand but in my experience mean the offer is usually not ever applicable. If you call the helpline to clarify this the agent is usually almost unintelligible in English and will require everything read out multiple times during the conversation. At the end of which you may get an apology and an explanation in broken English as to why what you want is not possible. A coupon will probably be offered but it will be invalid for anything a sighted person might want to purchase, ever. You will have wasted your time and ended the call enraged, unsatisfied and possibly chewing on a used clog. Crocs will not care as their plan is to frustrate customers and drive them to distraction if they call the helpline. The helpline is there to discourage customers from ever contacting Croc’s in the future. Calling it a helpline is disingenuous in the extreme, help is not on the menu. By all means buy the product, it is decent but think carefully before calling their helpline as Therein lays madness and despair.