Reviewer Photos & Videos
Love Crocs shoes.
Very easy to navigate the online store. Quite satisfied. Would have liked some coloured shoes like they used to make. Quality is good and sizing is always good for me. I have been purchasing Crocs from the online store for over 20 years.
Unable to deliver the order, DO NOT ORDER ONLINE!!!!!!!!!!
Please please please...do not order online, do not order online if you don't wanna get disappointed, they are unable to deliver your order.
Ridiculous delivery time
Placed an order about a month ago and til now still no news on delivery. Contacted customer service and they cant help at all, also no idea on when will my items get delivered. And the worst part is - they do not allow cancelling order and refund!
Ordered 11th Nov and not yet received
Worst service from Crocs. Have been buying online last year from them but never experienced these delay.
I have tried their 3 different customer service options, and all of them say it will come. Very disappointed. I only ordered 1 pair and paid for the shipping fee. Never again!
Online store is Terrible
Bad customer service, number doesn't connect, no response to emails, and all responses are automated. Will never deal with them again, worst customer service i have ever experienced
Can’t deliver, can’t function - don’t bother!
I placed two ordered a few days apart for my daughters. Two weeks after the first order I received a parcel at my doorstep with one of the three pairs I actually ordered, the other items apparently ‘out of stock’ since placing my order. I have been waiting and waiting re the second order and have made numerous attempts to contact customer service but am met with the same ‘we are upgrading our logistics system to serve you better.’
This morning, unannounced I received five of the ten Jibbits I ordered and nothing else - certainly no shoes. Wha...
Wouldn't buy from online store
i ordered a pair of crocs and 4 weeks later I got an email saying my jibbitz are on the way without the crocs. At least tell me before and don't send the jibbitz as i don't have crocs at home and now have a whole bunch of the without a pair of crocs and I just had a looked on the website and the crocs I ordered are available. I also emailed them during the process to ask them how long it will be coming in and they just said my order is still being processed and this was 2 weeks after i ordered them.
Wouldn't buy from online store
I placed an order and received confirmation. I had seen processing was delayed by about 10 days because of a system upgrade. After 20 days I contacted the customer service department. I got no reply but was notified my order was cancelled. I wrote again, asking when my refund would be made. I received a reply addressed to "Dear Customer" (although my name was on the email) which did not answer my question so I wrote again. This time I received an answer telling me refunds take 6-7 days. It was actually made much faster than that. The whole process was drawn out and frustrating. I purchased from an independent shoe store and it was delivered the next day.
Sizes are not consistent
I love my crocks have several pairs.
Only problem is the sizing is not consistent from one pair to the next. Guessing it is a matter of quality control from one manufacturer to another.
Shoe itself and website is 5star but had to give 1star of the sizing issue....
Ordered 2 pairs of shoes. Received a notice that they tried to deliver but no one was home and a pick-up card was left for us to collect at post office. No card was left, the bell was never rung - our security system logs every visitor and with continual CCTV we can see if someone visited. Croc's will not confirm when someone came. Also no note in post box as the email claims and we are told that we can go to the Post Office to collect. They advertised delivery, we paid for delivery and they never even came to try to deliver but did the la...zy thing and dropped the article at the post for us to collect. When this was explained, the best that they can do is a refund within 2 weeks. No apology, no explanation . Dishonest approach to business.
Great customer service for my return
I ordered a flat shoes that was causing me some blisters. I emailed the customer service if they can accomodate my return, they helped me a lot and I was able to get an exchange of my shoes. I highly recommend their great customer service! Do not listen to all of the low rating unless you experienced it yourself.
dont buy croc,s or online
purchase 2 different colours of same size in slide ons. both are of different material and fit totaly different.
No help what so ever from online support online for me to pay return for them to inspect and i send in pictures. poor service
Company lacks in some degree, shipping really easy.
I order two pairs of crocs (fuzz lined) and two decoration charms to go with. I felt quite sceptical considering the online reviews for crocs are significantly bad but really wanted them and don't live near a store which would supply them.
I ordered them on a Tuesday and retrieved my order number but did not receive any confirmation email (only a PayPal receipt). Order stated it was being processed. The next day, it said it had been shipped but still no emails from the crocs company themselves. On the Thursday I was emailed by Startrack and r...eceived my consignment number and was told they would arrive and they did! Both pairs and charms were there, packaging was just a shipping bag but no damage was done. I would buy from them again but would be aware that their emailing updates aren't great and would make sure to make note of your order number for tracking on the website. (Shipping was also free and I received a discount code too)
Don’t buy. Glue comes apart. Terribly service from Crocs.
I had my crocs for only a couple of weeks. Went to a BBQ sun baking with my ladies crocs.
That afternoon I noticed the glue around the sole had started un sticking.
As the day went on it got worse and worse. Emailed crocs with photo and they denied helping me basically saying they won’t replace due to heat.
If I can’t swear a summer thong in the summer heat what good is the product!
Bad quality control
Bought 2 pairs of clogs from Crocs Australia online store and I gamble. One pair was very good but the other pair was uneven size although had the some size number. I like crocs shoes but disappointing to have to pay shipping and handling fee if I return them
Questions & Answers
I signed up for crocs australia to receive the 20% off as advertised but the code they emailed me says it has expired. I tried signing up with my other email and it says the same thing, so I can't use any of the codes. Any tips?
hummmm. i get big discount offers all the time surprised the cupon does not work. do you have an account with theM??? https://www.crocsaustralia.com.au/ think they send you all kids of special offers. also send message on https://www.crocsaustralia.com.au/customer-service/contact-us.html and see what they say. good luck
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|Category||Online Shops and Footwear Shops & Brands||Physical Shops and Footwear Shops & Brands|
|Offers Free Standard Shipping||Yes|
|Free Standard Shipping Minimum Order Amount||$0.00|
|Mens / Womens Clothing||Mens and Womens||Mens and Womens|
|Labels Sold||Own Label||Own Label|
|Buy Now, Pay Later Options||None||None|
|Type of Footwear Offered||Casual & Dress Shoes||Casual & Dress Shoes|
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