1 photo
Crocs
2.0 from 104 reviews · View Statistics
See the Best Footwear Shops & Brands in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Crocs? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Janall
JanallPerth, WA
  • 16 reviews
  • 1 like

Love Crocs shoes.

published

Very easy to navigate the online store. Quite satisfied. Would have liked some coloured shoes like they used to make. Quality is good and sizing is always good for me. I have been purchasing Crocs from the online store for over 20 years.

Product Quality
4/5
Shipping
5/5
Ian L
Ian LSouth East Queensland, QLD

Unable to deliver the order, DO NOT ORDER ONLINE!!!!!!!!!!

published

Please please please...do not order online, do not order online if you don't wanna get disappointed, they are unable to deliver your order.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Stephanie
StephanieSydney, NSW

Ridiculous delivery time

published

Placed an order about a month ago and til now still no news on delivery. Contacted customer service and they cant help at all, also no idea on when will my items get delivered. And the worst part is - they do not allow cancelling order and refund!

Incentivised Review No
xella o.
xella o.Darling Downs, QLD

Ordered 11th Nov and not yet received

published

Worst service from Crocs. Have been buying online last year from them but never experienced these delay.
I have tried their 3 different customer service options, and all of them say it will come. Very disappointed. I only ordered 1 pair and paid for the shipping fee. Never again!

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Footwear Shops & Brands

Find out how Crocs compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
marer
marerSouth East Queensland, QLD

Online store is Terrible

published

Bad customer service, number doesn't connect, no response to emails, and all responses are automated. Will never deal with them again, worst customer service i have ever experienced

Incentivised Review No
Return Claim MadeNo
lorgie79
lorgie79Bonython 2905, ACT
  • 2 reviews

Can’t deliver, can’t function - don’t bother!

published
Incentivised Review No
Return Claim MadeNo

Wouldn't buy from online store

published

i ordered a pair of crocs and 4 weeks later I got an email saying my jibbitz are on the way without the crocs. At least tell me before and don't send the jibbitz as i don't have crocs at home and now have a whole bunch of the without a pair of crocs and I just had a looked on the website and the crocs I ordered are available. I also emailed them during the process to ask them how long it will be coming in and they just said my order is still being processed and this was 2 weeks after i ordered them.

Product Quality
2/5
Shipping
1/5
Natasha
Natasha

Yes i agree. Well written Toy&Nic.

I want to be a Happy Cam
I want to be a Happy CamSydney Surrounds, NSW
  • 9 reviews
  • 6 likes

Wouldn't buy from online store

published

I placed an order and received confirmation. I had seen processing was delayed by about 10 days because of a system upgrade. After 20 days I contacted the customer service department. I got no reply but was notified my order was cancelled. I wrote again, asking when my refund would be made. I received a reply addressed to "Dear Customer" (although my name was on the email) which did not answer my question so I wrote again. This time I received an answer telling me refunds take 6-7 days. It was actually made much faster than that. The whole process was drawn out and frustrating. I purchased from an independent shoe store and it was delivered the next day.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
jmichael d'angelo
jmichael d'angeloGreater Melbourne (Outer), VIC
  • 23 reviews
  • 12 likes

Sizes are not consistent

published

I love my crocks have several pairs.

Only problem is the sizing is not consistent from one pair to the next. Guessing it is a matter of quality control from one manufacturer to another.

Shoe itself and website is 5star but had to give 1star of the sizing issue....

Product Quality
2/5
Incentivised Review No
Footwear Shops & Brands

Find out how Crocs compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Greg M.
Greg M.Sydney, NSW
  • 3 reviews
  • 1 like

Delivery misrepresented

published
Product Quality
3/5
Shipping
1/5
Jen
Jen
  • 7 reviews
  • 8 likes

Great customer service for my return

published

I ordered a flat shoes that was causing me some blisters. I emailed the customer service if they can accomodate my return, they helped me a lot and I was able to get an exchange of my shoes. I highly recommend their great customer service! Do not listen to all of the low rating unless you experienced it yourself.

Product Quality
5/5
Shipping
5/5
graham12
graham12Mid North Coast, NSW
  • 10 reviews
  • 5 likes

dont buy croc,s or online

published

purchase 2 different colours of same size in slide ons. both are of different material and fit totaly different.
No help what so ever from online support online for me to pay return for them to inspect and i send in pictures. poor service

Product Quality
1/5
Shipping
1/5
Footwear Shops & Brands

Find out how Crocs compares to other Footwear Shops & Brands

Know better, choose better.

Compare all
Rose
RoseSydney Surrounds, NSW
  • 13 reviews
  • 14 likes

Company lacks in some degree, shipping really easy.

published
Product Quality
5/5
Shipping
5/5
Ponderosa
PonderosaMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Don’t buy. Glue comes apart. Terribly service from Crocs.

published

I had my crocs for only a couple of weeks. Went to a BBQ sun baking with my ladies crocs.
That afternoon I noticed the glue around the sole had started un sticking.
As the day went on it got worse and worse. Emailed crocs with photo and they denied helping me basically saying they won’t replace due to heat.
If I can’t swear a summer thong in the summer heat what good is the product!

  • Thumbnail
Product Quality
1/5
Shipping
1/5
steve k
steve kSydney, NSW
  • 3 reviews

Bad quality control

published

Bought 2 pairs of clogs from Crocs Australia online store and I gamble. One pair was very good but the other pair was uneven size although had the some size number. I like crocs shoes but disappointing to have to pay shipping and handling fee if I return them

Product Quality
1/5
Incentivised Review No

Questions & Answers

Destiny
Destinyasked
Crocs

I signed up for crocs australia to receive the 20% off as advertised but the code they emailed me says it has expired. I tried signing up with my other email and it says the same thing, so I can't use any of the codes. Any tips?

1 answer

hummmm. i get big discount offers all the time surprised the cupon does not work. do you have an account with theM??? https://www.crocsaustralia.com.au/ think they send you all kids of special offers. also send message on https://www.crocsaustralia.com.au/customer-service/contact-us.html and see what they say. good luck

Get an answer from our members

Crocs

Details

Compare both Crocs
CategoryOnline Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $0.00
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsNoneNone
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Compare both Crocs
Visit official website

Other Footwear Shops & Brands

Previous
Luxe.It.Fwd

Luxe.It.Fwd

5.0
(167)
YesStyle

YesStyle

4.6
(5,127)
Birdsnest

Birdsnest

4.8
(151)
JENNEN Shoes

JENNEN Shoes

4.8
(112)
Showpo

Showpo

4.4
(4,037)
Hello Molly

Hello Molly

4.3
(519)
ASHLEY LIM

ASHLEY LIM

5.0
(47)
The Iconic

The Iconic

4.1
(3,215)
Beserk

Beserk

4.9
(49)
Next
See all Footwear Shops & Brands

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.