3Crocs

Crocs

3Crocs
1.6

266 reviews

PositivevsNegative
13% · 35226 · 85%
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Return Claim MadeYes · No
Sizing
  • Very small
  • Slightly small
  • True to size
  • Slightly large
  • Very large
Product Appearance As advertised · Not as advertised
Product Quality
2.1
Shipping
1.9
Customer Service
2.0
Brand Manager for Crocs? Claim your listing.

Reviews

266 reviews
astewart.astewart1
astewart.astewart1Western Australia
  Online store

A previously satisfied customer..now totally disappointed

A Crocs fan (only sandal-type) for a decade, I am immensely disappointed with the decrease in quality, change in materials, comfort , shape & fit in my latest 2 pairs. It was difficult to slip my feet into them plus once in, the former sandal nodule 'grips' were absent. I found my feet sliding left + right in the sandal. In my opinion they were not a safe shape for wear.
When I contacted Customer Service their response was minimal and they did not answer any of my questions...merely a brief apology, the sandals were not to my liking.
I will never buy them again. I have lost confidence in this company and their product. Show details
Shipping
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Fontaine P.
Fontaine P.
  Online store

Will not purchase online ever again!

Will never buy online again. After 10 days my order still wasn't dispatched (website states 3-4 days for dispatch) so I emailed (as online chat was taking over 30mins with still no reply). Received an apology email that its still taking some time. 3 days later my order was cancelled with no other information other than my order could not be fulfilled. I got sent a coupon for future purchases online but I will not be purchasing through the website ever again. Not reliable! Show details
Jem W.
Jem W.Perth, WA4 posts
  Online store

Unhelpful

I’ve had multiple issues with crocs online and the customer service department. They’re not helpful and for some reason only half of my order arrived .
Juelliet J.
Juelliet J.
  Online store

Terrible

Sizes are off. Customer service is horrible. Shipping takes time. To return an item you need to pay for shipping. Show details
Emma L.
Emma L.Hobart, TAS
  Verified Online store

Never again!

Horrendous customer service. Left my order “processing” for 12 days. Sent me a template email referring to out of stock shoes (I’d bought a bag), assuring me that I hadn’t been charged (I had). Took 48+ hours to reply to emails, tried to tell me twice that I hadn’t been charged before finally refunding me. I will never buy online from Crocs again. Show details
Mark Allfrey
Mark AllfreySydney3 posts
  Verified Online store

Very poor customer service

I ordered some crocs for a birthday present. Kept waiting for the despatch advice. Emailed them and they said can be delays due to natural disasters and heavy demand but it’s the middle of winter and no natural disasters. Eventually they just sent me an email advising they cancelled the order. Should have read the reviews on here first. Show details
Brooklyn
BrooklynSouth East Queensland, QLD6 posts
  Verified Online store

Pathetic

Unable to contact support, order been processing for 1 week. I’ll never buy from them again.
Oscar N.
Oscar N.Perth, WA2 posts
  Online store

worst ever

Worst customer service I have ever experienced. 0 out of 5 Show details
dinindu r.
dinindu r.
  Verified Online store

Horrible Online Shop

Don’t use online shop. Takes forever to process orders & they make it so difficult to return. Just buy off Amazon!
Yasmin
Yasmin
  Online store

Crocs

I placed an order and the order was still being processed within 3 days I recieved part of my order, contacted customer service to be told no my order was still being processed before they had even apparently sent them out I recieved tracking numbers for another 2 packages ome of those packages is still in transit a week later... my whole order was split into 3 separate packages with the first 2 being charms I'm still yet to receive my actual crocs. Customer service are no help at all and I wouldn't recommend ordering online the whole process has been horrible. Show details
Henry
Henry2 posts
  Online store
garyboggisemail
garyboggisemail
  Online store

Poor quality, poorer customer service

Loved them but strap snapped away from the croc after just 3-4 wears. Had them around 2 months. Spoke to customer services, but they basically told me they won't do anything. Disgusting company and value money over customer service. Never buying from them again. Cheap rubbish Show details
Shipping
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hakan s.
hakan s.Sydney, NSW2 posts
  Verified Online store

Waste of $80, 2 hours sun, crocs shrunk!!

Second day on the crocs, left front of the house where gets sun, only couple of hours under the winter sun and the shrink. İts a joke from customer service, that i should have red the care part on their website,
They should have put a warning on the crocs that saying no sun!!
Never buy this again, $80 ==> rubbish Show details
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Sarah.L
Sarah.LGreater Melbourne (Outer), VIC9 posts
  Online store

Great experience despite all the negative reviews

I know there are lots of bad reviews out there which I didn't read until after I made my purchase from the online store. I was then very worried what would happen but I had the best experience and would buy online again based off this. Made my purchase on Monday and received today. Order was perfect and I am loving my new Crocs Show details
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Tanika C.
Tanika C.
  Verified Online store

Never again!!

Ordered a pair of crocs online - but ordered the wrong size. When they arrived to the post office I immediately sent them back to crocs the way they requested me to in the return email. I
hadn’t even opened the package so they were definitely not damaged or anything.
It has now been over 2 months and still no refund! And nobody is replying to my emails anymore. Show details

Questions & Answers

Karen
Karen · Online store

Why hasnt any one contacted ASSIC or CONSUMER PROTECTION regarding this company CROCS AUSTRALIA as they are taking peoples money for orders they can not supply. All their call center staff have been educated to come up with the same stories of shipping issues, low stock, postal problems etc. Most people wont get their money back for months if not at all. Is CROCS AUSTRALIA A SCAM?

Hello
Hello · Online store

Why are you so hard to get in contact with? I have tried chat "it says, you are 1 person in line", but wait and wait and nothing. Also no response to my email asking WHERE IS MY ORDER and why has it not been shipped as per your website saying 2-6 business days? VERY POOR CUSTOMER SERVICE.

Alice
Alice  
Ollie
Ollie  

@alice did you get your order in the end

Destiny
Destiny · Crocs

I signed up for crocs australia to receive the 20% off as advertised but the code they emailed me says it has expired. I tried signing up with my other email and it says the same thing, so I can't use any of the codes. Any tips?

jmichael d'angelo
jmichael d'angelo  

Details

Compare all Crocs listings
CategoryOnline Shops and Footwear Shops & BrandsPhysical Shops and Footwear Shops & Brands
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $100
Mens / Womens ClothingMens and WomensMens and Womens
Labels Sold Own LabelOwn Label
Buy Now, Pay Later OptionsNoneNone
Type of Footwear OfferedCasual & Dress ShoesCasual & Dress Shoes
Visit official website

Contact info for Crocs

  • ABN: 86113735907

Extra Information

Brand Manager for Crocs? Claim your listing.

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