Easier than I thought!
First time booked a cruise on-line - did it on a weekend day so the Live Chat helped to answer my questions quickly and easily when I was a little uncertain. The questions I had were about picking the cabins that were available (could say at top if the available cabins are marked or the unavailable cabins are marked on the map - yes unavailable cabins where not listed but when you are a bit anxious having things more clearly labelled could be good), if the discount mentioned was already applied (it was) and I also asked how I pick the option of bonus to take (1 of 4 as I booked an inside cabin) as it didn't come up within the booking process (crusie guru will contact me or I can email them - got email from Live Chat but will wait for them to contact me). I am very happy with my cruise - price, reduced deposits, deals/extras, cabin position and the ease I could do it for myself and that it was an australian website and I didn't have to worry about prices being in USD. I will definately book again online especially now I know the info above.
Great customer service very knowledgeable consultants
Recently booked another cruise through Cruise Guru they are very efficient and helpful. We booked late this time but our consultant took the time to find the best of the cabins left that was within our budget.
Best Consultant ever!!!!
My consultant was Helen and she was marvellous. Took care of everything in a most professional manner, was very obliging and couldn't do enough for me. Would highly recommend her.
Exceptional service & fantastic deals
We have booked several cruises with cruise Guru , who have always given great deals , better than going direct through the cruise liner.
My most recent booking they helped promptly with the enquiry I had and again gave me a great deal with a great deposit option.
Great efficient service!
Excellent offers with very efficient service and helpful staff, both on the phone and by email. Love the flexibility of payments for cruises. Navigating the check-in section was easy too.
Easy to use website
We always find Cruise Gurus website easy to use. We find their prices better than other online agents & love the $10deposits! Staff are pleasant to deal with and always very helpful. We book all our cruises through them now! Very easy process to book & also to cancel.
Very good service and advice
I called to find out if there was a cruise going to our destination of choice. I received an instant response with full details including shore excursions and cabin options with pricing. The deposit was explained as well as when the full fare would be due for payment. Special offers and the benefits of taking specific classes of cabin were also explained. Shortly after my wife and I discussed the suggestions we booked.. Easy as that. Very happy
Cruise Guru Operators Seem to Understand
I was not totally happy with Cruise Guru when I first booked with them.As it turned out my wife suffered a stroke & we had to cancel the cruise only weeks prior to departure. Cruise Guru were most helpful in arranging the cancellation documents required for the travel insurance claim & subsequently I have booked to undertake our cruise 8 months later when the doctors tell us that my wife should be o.k. to travel again. Cruise guru have been most helpful in finding us a cabin at a late stage when the ship was almost fully booked.
Such an enjoyable on line booking experience.
Booked Holland American cruise on line with absolutely no problems. All information required on Cruise Guru website. Follow up information and communications excellent. A wonderful experience for first time booker on line at 81years of age.
Booking with Cruise Guru.
Looking forward to my upcoming cruise to New Zealand.This is my second booking with Cruise Guru and it's been trouble free.I have yet to encounter any problems. If I have any I am confident they will be dealt with professionally.
Dedicated service and attention. Best of any travel agent I have had
Have been very impressed with the speed of communications and the willingness to immediately to any request.. Yes, Very much so. The untiring efforts to fulfil my every wish were very much appreciated.
Prices always appear to be equal or better than competitors Yes
Alaska, Russia and Japan adventure.
As an aged person I was having trouble booking on line so I rang to find out where I was going wrong and the young lady who answered not only helped me but did the booking for me on the phone.
I booked a 35 day cruise from from USA to Japan and my wife and I had a fantastic holiday on the Maasdam.
I booked with a lovely and helpful agent, Zainab, she was extremely helpful and made booking easy and there were no extra fees. I would definitely recommend Cruise Guru to my friends.
Booking a Cruise
Booked a cruise for September 2020
Booking was made easy by helpful booking agents (Helen) and one other.
Able to change cabin without any fuss, a pleasant surprise. and will book flights and accommodation as well later in the year.
Not used you before but found you answered my queries quickly also cruise confirmed on cruise company website same day.All in all you saved me $150 by booking with you,will use again....
Lovely consultant - very helpful.
Easy booking process. But since I booked, the link to follow to finalise details has been constantly broken.
Looking forward to doing this cruise without cyclone Gita chasing us!
Thanks Nora for your help during the booking process. 10/10
Cruise Guru do make dreams come true.
Booked many cruises with Cruise Guru and never encountered any problems. Cruise website is one of the best. Tried others but don't offer what Cruise Guru does. So easy to navigate site with all updated detailed information required. The ability to browse so many cruises while choosing your exact cruise date and destination is a dream. Plus the choice of your cabin from displayed deck plans with instant confirmation is an added bonus. Changing or cancelling a reservation is hassle free without charge. Pleasant and experienced staff are a treat to deal with by website or phone. Will be enjoying many more cruises thanks to Cruise Guru and staff.
No additional fees where charged with our booking with Cruise Guru.
We booked various cruises with Cruise Guru over the last year.
We have cancelled and changed some bookings with which was very easy.
so easy and a good experience.,
no additional fees all expectations were met booking our island cruise.so easy to select our cabin from the choices offered.we have booked with cruise guru before and we pleased with that experience and so here we are again.
Easy Fast Convenient
Finding the cruise, checking the details and booking was intuitive, one step followed the other and booking was made within minutes of finding the cruise we wanted. There is a comprehensive variety of the cruises on offer and filtering is incredibly easy.
- ‹ Prev
- Next ›
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.