see-u by HBF

Wonderful service from the call centre. Clearly not an overseas call centre so the line, like the information provided, was very clear and easily understood. Waited no time at all, the receptionist, after a few quick questions, put me through to exactly the right person who had already been briefed and was ready to help. Lucy did a superb job… Read more

guiding me through the morass that is dealing with an elderly relative's health care when they're no longer able to do it themselves. She helped fix the immediate problem straight away before suggesting ways we could save money by discontinuing no longer needed extras for someone who is now in full-time care. After weeks of struggling through other issues encountered when dealing with an elderly person's affairs, and getting frustrated by the total lack of care, compassion and common sense, I was so delighted by Lucy's commitment to helping that I rang my wife at work straight away to tell her how good it was. My wife had already suffered through weeks of my whinging, so I thought a positive story was needed. Lucy even enquired as to how my Mom was doing and was genuinely interested in her journey. We were both so impressed by the service we are now looking at moving to See-U and away from the health insurer we've been with for over forty years.

Humanised interactions with CUA. Prompt, professional and personalised to my needs. Thank you Dom – Yesterday I received a bill from my orthopaedic surgeon regarding a recent hip replacement operation. I knew that some of money, the out of pocket component, I would have to pay. Some would be paid by Medicare and some by CUA health as my private health insurer. What I didn't know was how these 3 parties came together making their respective… Read more ·  1

contributions to satisfy the total bill. Luckily a call to CUA Health had me talking to a very polite, professional and empathetic customer service Officer, Dom, who firstly was honest to say she couldn't answer all my questions at once but would definitely consult with her senior subject matter experts and get back to me, and secondly could relate to her recent hospital experiences as like me had only been discharged a week earlier. Dom explained the purpose of a Two Way Medicare claim form and as I am mobility impaired after surgery was able to upload and email me the form at home.

Well done Dom, it's because of the personalied service, empathy, understanding and "Can Do" culture of you CUA health customer service officers that I will never abandon CUA as you guys just keep on doing the right thing by me.

Bad cover, poor service – 1. I took out general dental cover (as well as hospital) as my teeth are in excellent condition. Soon after, my dentist advised I needed a mouth guard to stop grinding which could prevent major dental work down the track. I was unable to claim anything on the mouth guard (cost was around $600). CUA Health class mouth guards as major dental,… Read more

whereas the other major funds see mouth guards as preventative, and with some funds you can claim 100% up to your annual limit. CUA Health hides relevant information like this from its website - there's no transparency.

2. In the online joining process I was not asked to provide a clearance certificate from my old fund. Seven months after joining, I received a letter saying that I have a lifetime health cover loading and therefore my premium is increasing. They then debited more money from my account. Not once was I asked for the certificate, nor did they contact me to confirm anything before they sent the letter. When I advised them I did not have an LHC loading they said they'd request it from my fund, but then didn't follow up with me when they didn't receive it.

I've been with CUA Health for about 8 months now. Overall I'm disappointed with the fund and would not recommend them. Given they're a lot smaller than the bigger funds, I find it baffling that their service is worse. I'm waiting to find out how much the other funds' premiums are increasing by so I can shop around. I regret moving from my previous fund.

I recently had some issues trying to move from one fund to another leaving me very frustrated, but the staff at See-U were really helpful & professional - one staff member in particular, Ally, went over and above to sort out my dilemma - she truly listened and kept me sane throughout the process! Thank you so much for making my day better. Show details

Needed to contact for up coming surgery. Team member Emma was absolutely wonderful helped and sorted out membership. Her attitude was exceptional and explained things brilliantly Member since 2007 Show details

Customer Service from Lavina was nothing short of top shelf; if i could rate her 20/10 I would!!! Call was in connection with following up a claim previously lodged via email; Lavina was not only respectful, but went out of her way to ask additional information and presented it in a kind and understanding way, before I even had the opportunity to ask the question! A1 Customer Service Show details

very disappointed with this insurance company. This company is part of the HBF insurance company, so you have to contact HBF directly. Firstly their customer service is atrocious as I had to literally wait over 40 minutes to speak to customer service. Secondly they did not send me a card when I signed up with them I had to call them a week later.… Read more

Also see-U insurance doesn't list their number on google, I had to get it hbf after waiting literally 4 minutes on the phone & I called See- U insurance waited over 20 minutes & had to press 9 for a call back, disappointed.

I did some shopping online for my health insurance. I discovered I could get a better policy for significantly less with much more coverage. I then asked See-U if they could do better on my policy pricing to which I was very politely told no ,I then signed up with the new provider. I then get numerous texts from See U offering free months and… Read more

wanting to negotiate a better deal for me, I felt this was insulting. See-U then took 2 months to transfer the information to the new provider(something they have to do by law in 7 days making up a raft of excuses and still taking my money . The situation was only resolved when I had to threaten to involve the Ombudsman Dont go near them, so unprofessional its scary

Have been with them for years. Till the day i had an injury and was told pain is a pre existing condition my hand surgery was declined.... lodged two claims for PBS meds and it was removed so resubmitted. Was pressured to reduce my level of cover after i lodged a claim for my joints. Show details

Lavina and Alvin were extremely helpful at answering all of questions. They were not pushy and l felt they really listened to my concerns and helped me understand the policy questions l had fully. I did not change policies at this point but would certainly consider it in the future when my circumstances change. Show details

Reference number 7816025 I just rang See-u to ask about silver plus cover. I was given very helpful and clear information that has taken a lot of stress out of trying to understand my coverage. This person was more than helpful and explained the process which has helped my husband and I to navigate our surgeries with confidence. Thank you See-u for employing this person as I have never had such good response in a long time . Show details

Amazing customer service and the best price out there for services offered! I felt so understood by the friendly company rep I spoke to. She really listened to my concerns and helped me to understand my options. It was a very satisfying and easy experience. Would reccomend. Show details

I received great I formation from your staff member. As I go in to hospital for my procedure your staff has given me confidence everything will be fine. SEEU is great value for me at 84 I have been with the fund for at least 40 years as I was an employee of CUA and now retired 22 years this year Show details

I’ve been with see-u for a long time and have been very happy with the coverage, simple and fast claims process via app, and the customer service is top notch. Show details

I was very impressed with the person who helped me with our health insurance. She was very informative and reviewed our insurance needs. We certainly have good value for our policy. I could not recommend her enough for her patience and beautiful attitude. Many thanks. Rachel Astbury Show details

I have been with this company since 1991 & have received great service & if ever phoned to check on anything they were quick to answer the phone & sort out the area I inquired about. Today Levina answered my question professionally & politely. Recommend See-u by HBF. Iv Show details

I had called this morning to request documents and explore my health insurance and received the best service from Lucy. Lucy was patient and knowledgable when helping me with my enquiry. I was able to sort all my questions quickly, feeling very supported throughout the call. Show details

The staff at the See U are so helpful and kind. I've spoken to both Lucy and Emma on various occasions regarding my late fathers health cover and now just my mothers health cover. They made what I thought confusing such a simple process. Thank you ladies. Well done Lucy and Emma. Regards Anne-Marie De Giorgio Show details ·  1

I called to find out the gap for dental work. Lavina was VERY helpful, very polite, and was able to provide the information I required. The process was made very easy, thanks Lavina. Show details

The customer service team is excellent—always friendly and approachable. They never make you feel uncomfortable for asking questions and take the time to explain everything clearly and simply. It really makes a difference when dealing with health insurance! Show details

My family had a unique situation regarding the type of cover we required. I had previous experienced LONG wait times with other healthfund providers, and staff that couldn't be bothered listening to help us. We were immediately put through, to not just one lovely person, but two people, who stopped to listen, empathise and then offer us help and… Read more

support for our situation by any means they could. Lucy and Maddy, both are standout staff members who made me feel heard. I cannot thank them enough for their time or understanding. These two ladies singlehandedly solidified our coverage by See-u, not because of the product but their customer service. Please pass on my thanks to these two wonderful people. Stars of See-U.

Fantastic service. Answered my questions and offered additional information about our policy that I didn't know. This will save our family money in the future. Thank you. Show details ·  1

I recently needed assistance regarding the process for registering my daughter who lives with disabilities. The staff member who attended was very professional in her approach. She provided information in an ‘easy to understand’ process and was very understanding and courteous in her interactions. Show details ·  1

Re: My Health Cover Insurance query. The staff at See U were incredibly helpful and spent much time explaining the circumstance surrounding my query. I phoned on several occasions and each time the staff explained things in a professional and thorough manner while at the same time being patient and understanding to my situation. I can highly recommend the staff at See-U Show details ·  1

Call with a landline if you can't get through on your mobile – ***I finally got through by using a landline, not a mobile line. I suggest everyone do the same. My mobile would not divert after the message and the line simply cut off.*** I have repeatedly tried to call their customer service phone number and after a perky message stating the hours of operation, the call simply cuts out. Dead. Show details ·  2

Used to be excellent but recently have gone down hill – When I first signed up they offered excellent service and really supportive, however in the last 6 months I have noticed a drop off in customer service and an unwillingness to offer support which doesn't match their higher market prices. Would not recommend now sadly Show details

Merger with HBF not smooth – Just rang CUA to change my health cover - they transferred me to HBF who they have merged with but basically to change cover its like moving to a new insurer from scratch, they don't have any CUA member details and the phone operator said it was the same as anyone else signing up, would have expected better from CUA, might as well cancel the policy and start again as HBF are not pushed bout CUA members Show details

Beautiful Customer Service – The customer service aspect of this health fund is amazing. So far everything I’ve tried to claim has been accepted and the service team have always helped and confirmed if I wasn’t sure. Show details ·  1