We have been with CUA for over 2 years now having moved from one of the larger more expensive heath insurance companies. What I love about CUA is that they are personable and so eager to help. I always speak to a real person and have a relationship manager who I deal with directly. The cover is affordable and extensive, far out weighing the cover I had with my previous provider. We can not recommend CUA enough! Small can be great and that is definitely the case with CUA

CUA made an error on my policy and once I contacted them about it they were quick to acknowledge and correct it without any further issues. The telephone support staff I spoke with was knowledgable, efficient and friendly. On that basis I recommend them.

My inquiry about premium reduction options was handled very well, explanation was clear and easily understood.
My annual premium payment was handled easily in the same call. Very happy with the services Thank you!

I had been with CUA for around 10 years. The last couple of years they allowed a third party who should not have had access to the account make changes. I complained. But eventually left as I could not be sure that it would not happen again. It was a shame really apart from that I was very happy with CUA.
I had offered CUA the opportunity to redeem them selves. They where just rude and felt they where within there rights to share my information with who ever they liked. And where not concerned about privacy.
Also the Gold Extras this cover I ha...

You only know how good a company is when you have to make a claim. I have stage 3 lung cancer last year and the financial concerns as wells trying to get well are enormous. I have to say CUA were wonderful and I had every claim paid promptly and the service they gave helped me through this difficult period. THANK YOU!!!!

I recently changed over to CUA, unfortunately there were a few bumps in the road as my previous health fund, making the switch over very difficult. I ran into a serious issue the day prior to my hospital visit, that my previous fund hadn't completed my clearance certificate and I was going to have to reschedule my procedure. However due to the wonderful customer service with CUA, they were able to sort all the issues out for me.

Getting more and more expensive each year but easy to set up
I am unsure how long claims take since I have made so few claims
I have been with CUA for nearly nine years

It was a fast and simple transaction of adding extras onto my existing hospital cover. Emma was very informative, gave me my options and had it sorted quickly for me.

I've been with CUA Health for some time now. My policy was easy to set up providing me with access to number of services providers.
Claims are processed within a day or two.

From my experience CUA provides excellent service, and they have respectful, supportive and knowledgeable staff. They really know how to make a customer feel valued. I’ve got a couple of accounts with them now. Highly recommended!

Gail was very helpful and patient when answering my many questions. She was lovely to speak to and she went above and beyond which I really appreciate. My query was answered satisfactorily.

Kaleish‘s customer service is fantastic. She is so lovely. I was feeling heartbroken when I came to learn that my level of cover would not be able to cover my 3 y/o sons surgery. Kaleish was very understanding and compassionate of my issue and helped me in the best way she could to provide cover for my son which made me feel happy.

Tracey helped me with my enquiry and took the time to help and it saved me some money on my policy great help keep up the good work and great value

I am more then happy with my CUA policy. Emma was so helpful with explaining my husbands dental/hospital operation for the 1/2/2021 to explain what CUA cover. also with helping me make decisions on my policy. We have been with CUA FOR 5 YEARS

It was very easy to set up my policy, just changed from another that was more difficult to communicate after 14 years with so this was a pleasant experience and reduced my costs.

Really the best customer service from Emma at CUA! New policy and they helped me save money by suggesting something to suit me best. Really happy, the first time an institution has tried to convince me to spend less, not more, and still get what I need. 5 stars

Emma provided very clear and detailed information for my enquiry. Highly recommend Emma to other customers.
CUA is a Great Health provider. Claiming has been quick and effective. They take care to answer all enquires for claims.

Excellent prompt customer service by Emma who provided detailed information re various alternative cover to enable us to consider changes if appropriate. Also provided contact details for future discussions if required.

With a variety of cover, I have loved the insurance and customer service provided throughout my experience over the last year. Easy to use app, claiming is quick and effective and easy to navigate

We are very happy with the wonderful care taken to choose the right product for us all was happily explained to us for my elderly dad all questions answered
CUA should be very proud of Emma a true treasure
We also spoke To a lovely guy called Arron
I have been with CUA health for many years and knew who to suggest for my parents
Thanking you
Lynne Venus Brisbane