CUA Health

Aaron Barnes is a wonderful asset to the customer service team. He helped me when I needed it the most. He was patient with all my queries and went above and beyond to get me the right information.

I spoke to your customer service person, Aaron Barnes, yesterday. A most knowledgeable and personable officer, I commend him for his professional manner and the accuracy of his advice, well done. My enquiry was addressed satisfactorily.

Gail was easy to talk to and able assist in my inquiry really quickly. She followed up with a third party to double check the cost of my premiums and called me again (after we finished talking) to let me know exactly what I will be paying per month.

I would like to thank the staff at the CUA Support and Operations centre for the handling of unpaid contributions. In particular Christine Tavita and her Operations management, Ms Karen Coventry.
I believe that Christine went all out and was able to resolve this outstanding debt for me, certainly the outcome was favourable for our family.
Should we ever have another issue with our Health insurance (this is the first in 15 years) I would certainly want to deal with this team again.
Thanks Christine and Karen.

Policy is horrible value. Was enticed to switch based on misleading product fact sheet in their website. Turns out they paid out less for extras than our previous insurer when covered at the same level. They also don't offer any (up to) 10% discount for youth, as recommended by the gov to make it more affordable. They were so slow in replying to me email complaints, and sometimes did not bother replying at all. They were very one sided when dealing with my complaint, offering no apology or goodwill, leaving my family severely in debt. I will never, ever deal with CUA or any of their products ever again.

Dom (Dominique) ended up saving us a small fortune by simply being honest when we were looking at upgrading our policy. She pointed out that we probably didnt need such extensive cover. I love dealing with people of such integrity. She could have chosen to take our money without qualm. I cannot recommend this fund highly enough.

If I could give more than 5 stars I would! Mike was super helpful in organising the transfer to CUA, two thumbs up! The silver plus policy is great value as well.

I spoke with Kaleish regarding different aspects of our EXTRAS part of our Health Insurance. She provided me with information regarding amounts remaining for the year as well as information required by CUA Health as to my taking out a Weight Watchers membership and said you required my doctor to complete a form which she forwarded to me. I noticed that the next question asks was I offered a reward for submitting this review and I have never been offered anything from CUA Health since joining around 1991 or 1992. I am quite aware that a family member was give 'a month's free membership'. Sadly, we have not been offered anything!!!

Aaron provided accurate and valuable advice providing all the information I required quickly with a very friendly attitude. Thanks so much.

I am very impressed with this health fund and will continue to recommend to friends and family.

The CSO understood what wa required and took steps to provide me with the information I requested. If it makes it to the poatal with every thing I asked for only then can I give a 100% score..

Lady at call center most helpful in completing my requirements as well as assisting me with obtaining CUA Health Claim Form. Paula has very good customer focus. Very happy with CUA HEALTH.
Greg Bartley

Im so impressed i have switched my parents , my siblings and my partners private health all to CUA don't hesitate make the change today you wont regret it. The app is also very helpful and convenient

Lady at call centre most helpful in completing my computer access requirements as well as assisting me obtaining CUA Health Claim Form.

Call centre lady encouraged me to down load the app.

connection to call centre was very poor quality, sound for recorded voice announcement (RVA) was very distorted as was music on hold whilst waiting. Call centre agent was very hard to hear

I've just got off the phone for the third time today with CUA health due to my slow understanding (I have been working pretty hard this week, absolutely exhausted). And Aaron from Brisbane has been patient with me. Best customer service ever. Very competitive price too. My friend is with BUPA and paying more for the exact same policy cover. Highly recommended CUA health. I'm from WA and if you do your research, they have a pretty good hospital coverage rate too.

I am a long term CUA Health member but felt it was time to review my policy. I received excellent Customer Service from Robert. I had already researched the products on line and Robert explained my options with details of each policy cover, adding extra information not covered in the product description. Robert suggested an option that could best suit my needs. Robert was thoughtful, informative and very patient with my incessant questions. Robert saved me a stack of money.
I have always felt very reassured by the service CUA has given over the years and today has been another good example of why I stay with them.
Thank you

I have just started but Shelley is very competent and extremely helpful I feel we have made the correct decision in joining cua health have not made a claim as we have just transferred over

love cua health love how they look after us Aaron was great with my query thanks alot guys for being there for us very loyal and happy people right here

I was most relieved physically and mentally following recent heart surgery. Physically because my heart is functioning normally again. Mentally because CUA fully covered my costs, what a relief as some expenses were as high as $4000.00/day.