CUA Health

In my policy under eyes, the excludes in bracket cataracts did confused me. We believe the policy should reward members who have a lower claim each year, instead of more to pay with age. Not all older generations claim a lot.
We have been with CUA health more than 5 years.

Rang to update my Health cover. The staff were helpful in going through the pros and cons of different levels of cover, helping me to avoid paying too much. explained that I would not have to wait the usual time for most extras, which should be helpful.

Easy to set up. No harassing or multiple call backs. Great Customer service and easy policy explanation. Easy to use app without going over the top with whistles and bells.

I was extremely impressed with Kaleish in assisting me with this change of policy. I found the information was really quick and I could understand many things about my updating my policy. I hate to think how long I have been with CUA Health, for many years.

I was contacted by Shelley Duval CUA Health regarding a policy that my 91 yr old mother had been talked into taking out in CUA Wynnum branch. Mum was a bit confused and wasn't sure she had done the right thing. Shelley was very helpful and I appreciated her giving me a call to sort this out.

I have been previously assisted by Kaleish and Ashleigh and I can't thank them enough with the time and support they've provided me while choosing the best and suitable plans for me and my partner's health cover. The teams were very patient and knows a lot about the product. My queries were adequately addressed.

All is going well with our move to CUA from BUPA. Happy with the move. Service, technology and information all very helpful. Much more affordable than bupa for what we need right now.

Had a call from Paris Deheny earlier in the day introducing me to our new policy. And what a breathe of fresh air. Paris was polite and very knowledgeable about the product and so welcoming as new customers of CUA. Thanks Paris

Gail Kiehne over the phone this morning was so easy to understand, provided clear and concise information and made sure I understood the changes being made. Very impressive. Thankyou Gail!

We have been happy ever since joining CUA and we have been in it for many many years and never looked at changing/why change when you are happy with things

We have been members for over 40 years. We recently had some issues with changing our health cover and one of your staff members (Aaron) in your Brisbane office went above & beyond to assist us with our problem. He showed a high level of empathy & respect resulting in a wonderful outcome. Thank you so much.

Aaron was friendly, took ownership of my call so I wouldn't have to deal with multiple people, and was patient in explaining the cover. He even made some suggestions that could save me from paying higher premiums unnecessarily including calling my previous health insurer for a clearance certificate which I didn't know about. I'm a happy new customer of CUA.

YES, the policy is good and it was definitely easy to set up
No, i have not lodged any claim
just took up the insurance this month, the payment starts in January 2020

- Policy was good value
- cheaper policy than the other 'big guys'
- great service - easy to talk to over the phone
- friendly service
- great to have a 4% discount when banking with CUA

Aaron Barnes is a wonderful asset to the customer service team. He helped me when I needed it the most. He was patient with all my queries and went above and beyond to get me the right information.

I spoke to your customer service person, Aaron Barnes, yesterday. A most knowledgeable and personable officer, I commend him for his professional manner and the accuracy of his advice, well done. My enquiry was addressed satisfactorily.

Gail was easy to talk to and able assist in my inquiry really quickly. She followed up with a third party to double check the cost of my premiums and called me again (after we finished talking) to let me know exactly what I will be paying per month.

I would like to thank the staff at the CUA Support and Operations centre for the handling of unpaid contributions. In particular Christine Tavita and her Operations management, Ms Karen Coventry.
I believe that Christine went all out and was able to resolve this outstanding debt for me, certainly the outcome was favourable for our family.
Should we ever have another issue with our Health insurance (this is the first in 15 years) I would certainly want to deal with this team again.
Thanks Christine and Karen.

Policy is horrible value. Was enticed to switch based on misleading product fact sheet in their website. Turns out they paid out less for extras than our previous insurer when covered at the same level. They also don't offer any (up to) 10% discount for youth, as recommended by the gov to make it more affordable. They were so slow in replying to me email complaints, and sometimes did not bother replying at all. They were very one sided when dealing with my complaint, offering no apology or goodwill, leaving my family severely in debt. I will never, ever deal with CUA or any of their products ever again.

Dom (Dominique) ended up saving us a small fortune by simply being honest when we were looking at upgrading our policy. She pointed out that we probably didnt need such extensive cover. I love dealing with people of such integrity. She could have chosen to take our money without qualm. I cannot recommend this fund highly enough.