??!
1 photo
CUA Health

Reviews

Review distribution

5 star
391
4 star
77
3 star
12
2 star
7
1 star
29

Super helpful and patient staff

published

Aaron Barnes is a wonderful asset to the customer service team. He helped me when I needed it the most. He was patient with all my queries and went above and beyond to get me the right information.

Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeFamily
Under 30Yes
Claim MadeNo
Would Book AgainYes
See all answers

excellent service

published

I spoke to your customer service person, Aaron Barnes, yesterday. A most knowledgeable and personable officer, I commend him for his professional manner and the accuracy of his advice, well done. My enquiry was addressed satisfactorily.

Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
Julius

JuliusSydney, NSW

Great Customer Service

published

Gail was easy to talk to and able assist in my inquiry really quickly. She followed up with a third party to double check the cost of my premiums and called me again (after we finished talking) to let me know exactly what I will be paying per month.

Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30Yes
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Great work Gail for helping our member and making things easy. Thank you for 5 star review Julius.

Andrew M.

Andrew M.South East Queensland, QLD

Resolution of financial administration error

published

I would like to thank the staff at the CUA Support and Operations centre for the handling of unpaid contributions. In particular Christine Tavita and her Operations management, Ms Karen Coventry.
I believe that Christine went all out and was able to resolve this outstanding debt for me, certainly the outcome was favourable for our family.
Should we ever have another issue with our Health insurance (this is the first in 15 years) I would certainly want to deal with this team again.
Thanks Christine and Karen.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the 5 star review Andrew and for your many years of loyalty to CUA Health. We are pleased we had a good resolution for you. I will pass the feedback on to the teams involved.


Misleading and Unprofessional

published

Policy is horrible value. Was enticed to switch based on misleading product fact sheet in their website. Turns out they paid out less for extras than our previous insurer when covered at the same level. They also don't offer any (up to) 10% discount for youth, as recommended by the gov to make it more affordable. They were so slow in replying to me email complaints, and sometimes did not bother replying at all. They were very one sided when dealing with my complaint, offering no apology or goodwill, leaving my family severely in debt. I will never, ever deal with CUA or any of their products ever again.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Under 30Yes
Claim MadeYes
Claim Resolution Time1-2 months
Claim DateJuly 2019
Claim ApprovedNo
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the feedback Sarah, this has been passed on for you.


It is wonderful to be treated with such consideration.

published

Dom (Dominique) ended up saving us a small fortune by simply being honest when we were looking at upgrading our policy. She pointed out that we probably didnt need such extensive cover. I love dealing with people of such integrity. She could have chosen to take our money without qualm. I cannot recommend this fund highly enough.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Transition from HCF to CUA Fantastic Service and Value

published

If I could give more than 5 stars I would! Mike was super helpful in organising the transfer to CUA, two thumbs up! The silver plus policy is great value as well.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Welcome to CUA Health! Well done Mike on a great onboarding experience for our new member.


Lynette Catchlove

Lynette CatchloveSouth East Queensland, QLD

  • 2 reviews

Update on different aspects of our private health insurance

published

I spoke with Kaleish regarding different aspects of our EXTRAS part of our Health Insurance. She provided me with information regarding amounts remaining for the year as well as information required by CUA Health as to my taking out a Weight Watchers membership and said you required my doctor to complete a form which she forwarded to me. I noticed that the next question asks was I offered a reward for submitting this review and I have never been offered anything from CUA Health since joining around 1991 or 1992. I am quite aware that a family member was give 'a month's free membership'. Sadly, we have not been offered anything!!!

Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeNo
Would Book AgainYes
See all answers
3 comments
CUA Health
CUA H.CUA Health

Hi Lynette, Thank you for the 5 star review. We are pleased to let you know that CUA do offer a 4% Loyalty discount on health insurance policies for members that have their direct debit coming out of a CUA bank account.

CUA Health
CUA H.CUA Health

I have sent you a private message and an email Lynette.

Old Fart

Old FartMetropolitan Adelaide, SA

Excellent Health Fund

published

Aaron provided accurate and valuable advice providing all the information I required quickly with a very friendly attitude. Thanks so much.

I am very impressed with this health fund and will continue to recommend to friends and family.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeCouple
Under 30No
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Well done Aaron. Thank you for the review and the recommendation of our Health fund.

Sean

SeanPerth, WA

Resend cards and Health Insurance info package

published

The CSO understood what wa required and took steps to provide me with the information I requested. If it makes it to the poatal with every thing I asked for only then can I give a 100% score..

Coverage TypeFamily
Claim MadeNo
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review Sean. Great news for us as we genuinely care about our members and endeavour to make this a quick and helpful service.


GREG BARTLEY

GREG BARTLEYHunter Region, NSW

CUA HEALTH

published

Lady at call center most helpful in completing my requirements as well as assisting me with obtaining CUA Health Claim Form. Paula has very good customer focus. Very happy with CUA HEALTH.
Greg Bartley

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review Greg. We will pass on the feedback to Paula. We also have the CUA Heath claim app for faster processing times for you as another option.


Marie . S

Marie . SPerth, WA

CUA Health is the only way to go! Special mention certainly needs to go to Carl,Domique & Greg! Superstars!

published

Im so impressed i have switched my parents , my siblings and my partners private health all to CUA don't hesitate make the change today you wont regret it. The app is also very helpful and convenient

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the 5 star review Marie!
We will pass the feedback on to our team and we are pleased we could get everything on track for you.
Thank you for your referral, its great to have your family on board with us at CUA Health.


Darren H.

Darren H.Sydney, NSW

very good service

published
Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

The reviewer stated that an incentive was offered for this review


CUA Health

CUA HealthSouth East Queensland, QLD

How to access CUA Health via home computer

published

Lady at call centre most helpful in completing my computer access requirements as well as assisting me obtaining CUA Health Claim Form.

Call centre lady encouraged me to down load the app.

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeFamily
Claim MadeNo
Would Book AgainYes
See all answers
RickT

RickTDarling Downs, QLD

  • 3 reviews
  • 1 like

Terrible quality of call

published

connection to call centre was very poor quality, sound for recorded voice announcement (RVA) was very distorted as was music on hold whilst waiting. Call centre agent was very hard to hear

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeYes
Claim Resolution Time<1 week
Claim DateOctober 2019
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Hi Rick, I have sent you a private message so we can get someone in contact with you as soon as possible to assist with your enquiry.

Tanya

TanyaPerth, WA

  • 2 reviews
  • 2 likes
  • Verified customer

Excellent Customer service and competitive price too!

published

I've just got off the phone for the third time today with CUA health due to my slow understanding (I have been working pretty hard this week, absolutely exhausted). And Aaron from Brisbane has been patient with me. Best customer service ever. Very competitive price too. My friend is with BUPA and paying more for the exact same policy cover. Highly recommended CUA health. I'm from WA and if you do your research, they have a pretty good hospital coverage rate too.

Value for Money
Transparency
Customer Service
Plan CoverageHospital Only
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review Tanya. It's great to hear you are happy with CUA Health overall and that you are getting a good price on your health insurance. We will pass the feedback on to Aaron for you.


Satisfied Customer

Satisfied CustomerDarling Downs, QLD

Excellent Customer Service

published

I am a long term CUA Health member but felt it was time to review my policy. I received excellent Customer Service from Robert. I had already researched the products on line and Robert explained my options with details of each policy cover, adding extra information not covered in the product description. Robert suggested an option that could best suit my needs. Robert was thoughtful, informative and very patient with my incessant questions. Robert saved me a stack of money.
I have always felt very reassured by the service CUA has given over the years and today has been another good example of why I stay with them.
Thank you

Value for Money
Transparency
Customer Service
Plan CoverageHospital and extras
Coverage TypeSingle
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Glennis

GlennisMurray Mallee, SA

I have had a great experience with your staff very helpful thank you

published

I have just started but Shelley is very competent and extremely helpful I feel we have made the correct decision in joining cua health have not made a claim as we have just transferred over

Value for Money
Customer Service
Plan CoverageExtras Only
Coverage TypeCouple
Claim MadeNo
Would Book AgainYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thanks Glennis and welcome to CUA Health. We are always happy to have new members. We will pass the feedback on to Shelley who you spoke to on the welcome call.


Meandme

MeandmeSouth East Queensland, QLD

  • 2 reviews

love cua health love how they look after us Aaron was great with my query thanks alot guya

published

love cua health love how they look after us Aaron was great with my query thanks alot guys for being there for us very loyal and happy people right here

Value for Money
Transparency
Customer Service
Plan CoverageExtras Only
Coverage TypeFamily
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
See all answers
1 comment
CUA Health
CUA H.CUA Health

Thank you for the review and well done to Aaron, another happy member review for you.

The reviewer stated that an incentive was offered for this review


Dave Swainsbury

Dave SwainsburyGippsland, VIC

CABG Relief

published

I was most relieved physically and mentally following recent heart surgery. Physically because my heart is functioning normally again. Mentally because CUA fully covered my costs, what a relief as some expenses were as high as $4000.00/day.

Plan CoverageHospital and extras
Claim MadeYes
Claim Resolution Time<1 week
Claim DateAugust 2019
Claim ApprovedYes
1 comment
CUA Health
CUA H.CUA Health

Hi Dave, Thank you for taking the time to leave a review. We are happy to hear that you are doing well now and that costs were all covered for your recent hospital admission.


Page 1 of 26

Questions & Answers

Vishal P

Vishal Pasked

I got injured accidentally about 8 months ago, in my right knee. At that time my GP asked me to get MRI done, which was covered by medicare. Now after 8 months of physio i can still feel pain in my knee. So im thinking of getting another MRI done, before i show it to a specialist. My question is; as this time my MRI is not covered by medicare will cua help me with payment for MRI ?

1 answer
Mick R
Mick R

contact the helpful customer service people, I am sure they will be able to offer the appropriate assistance.


Belinda

Belindaasked

What will the out of pocket expense be for weight loss surgery if I have gold coverage

2 answers

Unfortunately I am not able to respond. Check with your doctor/surgeon and get item numbers and check with Medicare as well as CUA Health. Thats what I would do myself before proceeding.

fred f
fred f

Ring and ask rather than ask a public forum


Moya D

Moya Dasked

My card no longer swipes! Can I get a replacement?

1 answer
fred f
fred f

Sure


Get an answer from our members and CUA Health representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.