Cue

Bought from the online shop 3 times in the last two months. Two times items have been stained with makeup. First time I just washed it and didn't complain, the second time. I bought a white shirt with a clear makeup stain on the underside, I sent them an email with photo! They stated the below I completely understand, and I am very sorry for the… Read more

poor experience you had.

Please let me know if there’s anything further I can assist you with.

I'm pretty sure you need to try make things right when you twice have sold stained items, not just say, oh sorry, can I do anything else? Customer service is thinking of how to help and please the customer.

Unimpressed with customer service. The least they could do is replace the item immediately. Not in a hurry to shop online again.

I don't often find the urge to thank staff for their service but at Veronika Maine's David Jones Perth City store I had a nice experience worth giving comment to. I am plus size and 30 yrs old and I had a short timeframe on my lunch break to find something (anything!) to wear to a wedding after my planned outfit fell through. My usual shopping… Read more

experience is a feeling of staff pre-judging that nothing will fit me and I am frequently made to feel like I'm not a priority and not worth staff's time which over time has taken a toll on me and discouraged me from shopping in stores.

I went to the Veronika Maine section of the store. I didn't catch the lady's name but she greeted me with kindness and a willingness to help without being too pushy. She didn't act like I wasn't worth her attention. She was managing helping other customers but still gave me a pleasant experience. If she hadn't had been so friendly and attentive I definitely wouldn't have purchased anything. I feel more confident to come back in store now. She is an asset to your team and deserves a huge thankyou because I guarantee she has given others a similar experience.

Dear Cue Team, I wanted to take a moment to share some positive feedback from my recent visit to your Forrest Chase boutique in Perth. I was assisted by a lovely lady named Elizabeth, and she was an absolute delight to interact with. Her customer service stood out as one of the best I’ve experienced. She went above and beyond to help me find… Read more

dresses that fit me perfectly, taking into account both my preferences and her professional eye for what would suited me the best.

She had such a warm and bubbly personality that truly made the experience so enjoyable! In fact, I ended up purchasing not just one, but two dresses that I cannot wait to wear! The clothing itself is gorgeous, but with the great customer service, it's even better!

This was my very first time purchasing at Cue, but thanks to Elizabeth, it certainly won’t be my last. I hope this feedback goes far, and if not, I hope my compliments embody what it’s like to experience great service in-store and can be used as an example in the future.

Thank you again for such a wonderful experience.

Warm regards, Julianne ❤️

Really Disappointed with Cue – Not Worth the Hassle Cue has been seriously disappointing lately. Here’s what’s happened: 1. They’ve cancelled and refunded my orders more than once after I’d already paid. Their system clearly doesn’t work properly, and it’s the customers who are left dealing with the hassle. 2. I went in-store to return an item,… Read more

and they refunded me for the wrong one—about $130 less than what I actually returned. When I emailed customer service, they just said it wasn’t their issue and told me to go back to the store. No help, no apology. Super inconvenient.

3. I also bought pants from them that made my legs intensely itchy and painful. When I asked what could be causing it (whether there were any harmful chemicals), they said it was probably the wool and "reassured" me that they only used the best materials (though do consider that I have never previously had any issues with wool). No concern, no offer to make it right.

For a brand that charges premium prices, the service and accountability just isn’t there.

Thank you for such Professional assistance. When I needed to return a beautiful dress due to health issues after the 30 day return date. It has been a pleasure dealing with such a caring and supportive team. I’ll be shopping at Cue again very soon. Kindest regards Kathryn Show details

I had a wonderful experience at the Veronika Maine Mosman store thanks to Lauren. I came in for an outfit during a personally difficult time, and her kindness, patience and emotional awareness made all the difference. Lauren was calm, respectful and incredibly thoughtful, she gave me space when I needed it and checked in with genuine care. It was… Read more

one of those moments where great customer service goes far beyond the transaction.

A beautiful example of empathy and professionalism. Thank you.

Very impressed with great customer service and quick response time to a query I recently had about a product's price. The customer service was really very efficient, polite and helpful! 5 stars from me!

I had a very disappointing experience at Cue Pacific Fair when returning a $300 jacket purchased online. The jacket was an extremely large fit for a small, so I went in store to process the return. I was initially told to come back another day, but this would have meant I was past the refund deadline. Instead, she told me to leave the jacket in… Read more

store and to “trust her” to process it later, but refused to provide proper proof and only scribbled on a torn docket. She explained the system had issues and said store policy prevented her from refunding my credit card. The refund was only corrected later (after I had left the store and was called to come back in) by another staff member who intervened. Overall, the process was unprofessional and stressful, and I would not recommend online shopping with Cue.

Quality does not match the pricing – I had alot of Cue pieces in my younger years & yes the price point was expensive even back then but the quality was fantastic. Recently I purchased a couple of items online at David Jones & have just received. At the ridiculous price points I am shocked at the poor quality & where it’s come to now. $345 dress (sale for $175 still pricey) but with… Read more

poor quality material, a mixture of awful materials that definitely won’t last long. Most importantly no lining & after putting on it looks & feels so cheap. I’m genuinely in shock. I would rather spend on other brands like Saba, Veranika Maine & hey even Zara & Portmans feels like better quality now. I know back in the day Cue was made locally & I guess in this day & age we have rising costs it’s all changed .. but that utility dress for rrp $345 for that kind of quality is honestly so shocking. I am stunned…

Web site is a disaster – What on earth is shop? I can’t set up an account. I have been abused by my daughter accusing me of hacking her account. I can no longer buy on line. Stop being stingy and make your own app. You charge enough. Pretty much over it.

Order VM72253 Olivia responded to my query with a true “I can” attitude and delivered exactly what she promised regarding my double order refund — and she did it promptly. She understood my concern, especially since my initial request took some time to be answered during the company’s busy sale period. I really appreciated her efficiency and reassurance. Show details

The heavily reduced dress I purchased online wasn't quite the right fit for me - which was a real shame, cos it was such a beautiful dress. The customer service team were so helpful in offering to find another size for me. Great service from the team - thank you! Show details

Olivia was really helpful and well behaved. She solved my problem too.

I had a most excellent experience returning and exchanging an online order at a physical Cue store. I bought the wrong size online, the assistant was so helpful, found the item in the correct size, arranged for it to be delivered express so it arrived the next day and the return was easy and didn't cost me postage fees. I haven't experienced customer service like this in a long time, will definitely return to Cue. Show details

Today I was served by a young lady at QVB cue store at around 5:40 pm. I forgot to get her name. But she was so nice and lovely and wearing an orange knit top. This are type of girl that drive sales. So humble. I hope company like cue retains and offer her better employment at cue. So lovely. Please congratulate her because cue needs her and your… Read more

consumer needs her. It actually brings tears to my writing this for her hardwork. Where we are constantly challenged yet we come across people like that put company first. Congratulations on her effort.

I want to positively acknowledge two ladies from the Myer Cue, Chadstone for their impeccable service on Saturday. Dream team!!! I came for an outfit for my 40th (that night!!!) and they just took me under their wing and guided me through a full range of items. I probably tried on 10-20 items until we came full circle to the perfect set. They… Read more

steamed the items and hung them beautifully so that I wouldn't have to press them at home. Each listened (when I liked or didn't like something), offered positive feedback on how something sat and genuinely cared. They even managed to coordinate the crazy influx of customers that came in after me until I checked out. Thank you for making my Cue experience a positive one.

Ms Wahed served me at the Armadale, Victoria store. She was an absolute darling in assisting me with my returns and also helping me with new purchases. Show details

From the moment I walked into the store I acknowledged. I had a parcel, part return, which was graciously chatted through with me, with no sense of negative sentiment on having to start a day with a return. I was helped with style ideas to hopefully exchange rather than return. Items were proactively suggested with it feeling genuine & not pushy. … Read more

These days I largely avoid retail stores & prefer to buy online, as the service can be poor & leave you with disappointment. This interaction reminded me of the service levels I enjoy experiencing. I was served by a wonderful staff member, representing the brand with pride.

I purchased a dress online and unfortunately the dress was faulty. I have been liaising with Olivia online from Cue who has been absolutely remarkable. I had a number of issues initially with Cue regarding this and lost all faith in the brand. Olivia took over the matter which was quite complicated as I was overseas for a period and also the dress… Read more

I purchased was no longer in stock. Olivia found another dress and arranged for this to be sent to me and I return the faulty item to a nearby Cue Store. Unfortunately whilst the outcome wasn't what we both had hoped for, Olivia did everything she possibly could to find solutions. Olivia generally had my best interest at heart and ensured I was informed of all transactions along the way. Olivia was solution focused, empathetic, professional and a pleasure to deal with.

My personal styling client and I had the most amazing customer service from Maggie in the Sydney QVB store this week. Maggie couldn't have been more helpful or more knowledgable. The store had a huge range of garments in the size 16 we needed, and the fit was fantastic and flattering. Thank you. Show details

I had bought a dress last year and had worn it twice. It ripped and wanted to know how I could get it repaired. The information provided to me by Olivia was outstanding and the matter has been resolved. Show details

Chermside Westfield store - had an absolutely amazing experience as a first time shopper. The sales assistant was exceptional and found items that suited my body type beautifully. The clothing is on the expensive side, but the fits and the styles are beautiful. I was so impressed I wrote to Cue to feedback to their staff member, who was like my… Read more

own personal shopper. I usually hate being bothered by staff, but this was completely different and I highly recommend.

Faulty dress – At the end of 2022 I purchased a violet tuck mini dress . Not cheap 355.00 . I never wore the dress until today . I put it on and within 20 minutes a piece of thread holding the dress together around the bust area had broken . I can’t wear the dress now and will have to have it repaired . Such poor work for such an expensive dress Show details

Really terrible services – The computer I was on autocorrected to the wrong address I emailed them IMMEDIATELY to tell them that it was incorrect and give them the correct address. They posted it before they read my email and didn't send me any tracking details or a confirmation email that the item had been posted which I was informed was because the person who had sent… Read more

it hadn't updated the order in the system which meant I was unable to update the address through Australia post.

The person who I spoke to over email was very rude and defensive, not only did they take too long to respond to update the address their attitude towards the situation was super gross. I can understand that I made mistake, I have been in this situation before where the address has been autocorrected and I have emailed straight away and the customer services team has responded in a timely manner and rectified the address. I have also been in the situation where I have had to update the address through Australia post using the tracking number, as I did not receive a tracking number due to their mistake I was unable to do this.

When I expressed that I was a frustrated that they hadn't responded in time or sent a tracking number, their response was to rebut with the excuse that they receive hundreds of emails. If you receive hundreds of emails then hire enough staff to read and respond to them in a period of time where they could actually assist the customer. What is the point of having a customer service team or an email contact if they don't read or respond to them in time to update the order? It was just a super gross interaction and I am never giving them any money ever again.

When I went to the old address the parcel has been stolen.

Still waiting for product – I ordered a top 2 weeks ago. There is no update after it was packed .I called to follow up . Customer care rep said he will send an email . I called them again twice - no response. Hopefully this review will prompt a follow up .

Don’t purchase from this brand – I bought dress from cue/Veronika Maine for my Mum and the fabric was faulty I ask for exchange and the person she so rude and racist. Spend nearly $400 for the dress really bad service and item. Totally not recommend brand

terrible customer service – I love(d) the products but customer service is crap! long story, but I am not going to purchase anything from this brand after being a loyal customer for 8 years Show details

Barbara is the BEST – I never bought clothes from Cue before until I met Barbara in Double Bay. She is the most knowledgeable and caring lady. I love her Italian background and have now returned for the third time in a month to buy clothing. I have changed my wardrobe and can just say thank you to the AMAZING Barbara. I will be back shortly to get Barbara’s expect advise again. Show details

The pants look great on but the quality has reduced – As mentioned, the pants look great but after only a few wears and 6 weeks of ownership I am already replacing the zip. I believe the quality has significantly reduced Show details

Overpriced for nothing – I went into the Cue, Myer store. The service was great however, i am not impressed the slightest of the quality of the product. I purchased $225 black pants, least to say after 2 returns with a fault in the lining and now they have balled along the outer thigh and inner thigh. I am not impressed. Least to say i will not be purchasing another pair. Show details