Culture Kings

I was after a refund for a Xmas present. Contacted them and they replied they’d take at most 48 hours. Have not heard back except the multitude of ads that now proliferate my in box. Can send promos but not reply to a help request.

I want to alert anyone shopping online here that I experienced significant delivery issues with Culture Kings. The courier confirmed a delivery date and timeframe, followed by two further confirmations, none of which were met, ultimately requiring… Read more

me to collect the items myself.

At pickup, I was told delivery had been attempted and intercom contact was made. However, no intercom activity was recorded on any of the confirmed delivery dates, raising serious questions about how delivery attempts are managed.No attempt was made to call me.

Despite these issues, the final resolution offered by Culture Kings was complimentary shipping on a future purchase, which requires customers to spend again in order to access goodwill. This is not a reasonable or customer-focused response.

If you’re shopping online, be aware that delivery may not occur as confirmed, and you may face significant inconvenience. Service recovery is limited and may not address the problem directly.

I had a great experience at Culture Kings Pacific fair thanks to Sasha’s excellent customer service. Sasha was friendly, patient, and very helpful when assisting us in choosing between two different clothing options. She took the time to show us a wide variety of styles and gave us thoughtful suggestions that matched what we were looking for.… Read more

Sasha made the whole experience easy and enjoyable, and her professionalism really stood out. Definitely great service and a big thank you tonight for all her help.

Great Customer Service by Isobel – A big shout to Isobel at Pacific Fair, Gold Coast and her amazing customer service to my 13 year old son who went shopping for new clothes. He had no idea what style, look he was after. Isobel spent a good hour with my son, selecting some great clothes for him. What I commend her for was how at ease she made my son feel, how she treated him with… Read more

respect and took the time to dress him up in some fantastic outfits. My son was very happy with how she helped him and he said Mum she just knew what clothes would work for me. My son feels so confident and loves his new look. Thankyou Isobel and Culture Kings.

Gained Another Loyal customer – I had an issue & the Culture King Team took care of me with no issues at all. My experience with them has been Great. Shipped out my product on them to show me love before i even got to that part in the conversation. Thanks again guys.. Show details

NOT RECOMMENDED AT ALL This is the first time I have purchased something from this store, and unfortunately the poor customer service has left me very disappointed. When buying items online—especially without the opportunity to try them on—the exchange process should be simple and efficient. In my case, two other items I purchased are the same… Read more

size and fit perfectly. However, the other one ,also same size, does not fit at all. What makes this experience even more frustrating is how long it is taking to process a very simple size exchange. This delay has been extremely disappointing and has negatively impacted my first impression of the brand. And finally they mentioned the item is not eligible for return.

Culture Kings are very deceiving. I made a purchase valued at $284 on the 7th of December, to be notified after I chased up the whereabouts of the order, that I will not receive it before Christmas. I ordered in plenty of time so i would be sure to receive it. All items were in stock at time of purchase, and it stated 3-7 business days for… Read more

postage, all items posted from Queensland apparently. You cannot contact them by phone, and any emails sent to them are returned by a response generated by AI. The response also stated that I can receive a credit note. I don’t want a credit note as I will never make another purchase from them. I’m still waiting for a human to respond to my correspondence. I am now going to contact them by phone office if fair trading and the ACCC to make a report of my poor experience with them.

I ordered a tshirt from this company but had to exchange it for a smaller size which was no problem for them to do but when I received the smaller size I had to ask for a refund because it was still too big and that's when the drama started. I emailed the company so many times over the next week but never got a response and as time was running out… Read more

to send it back I decided to pay for the postage to get it there in the time frame allowed. When I finally got a response 'Ben' told me he would wait to receive it but when he did he told me I would not get my refund because it had 'pet hair on it' which is really insulting especially when I don't own any pets so he's got the tshirt and my $60 and refuses to issue me with a refund. So he was happy to exchange the first tshirt but when I asked for a refund on the second tshirt that's when it turned ugly so this company has ripped me off and is refusing to issue me my refund so don't ask for a refund off these guys because they will make up any excuse not to give you your money back!

Sent the wrong item, tried to get a refund as the item is useless to me. Gave up in the end, not worth the time and stress. Incredibly hard to speak to anyone, when I finally did and sent through all the evidence they asked for, I was then palmed off to another team to wait for them to come to a conclusion. Incredible.

I brought a faulty watch for $329 I asked for store credit to repurchase watch as it was a birthday present. They charged me 8.95 for returning item. I still had to purchase package to send back!! I then had to pay more money on top to get the same watch and delivery fee!! I tried to make contact in regards to what was happening not only did it take a long time. But they did not care. I will never be making purchases from them again!!

Must say I'm disappointed. Put in an order for new clothing for my holiday. Checked express post in order to receive it by end of week. Nothing. No email, no nothing. Disappointing when you've spent over $500. And not being able to talk to someone over the weekend has made this all the worse.

Zero customer service when you have a problem, ordered something about 2 weeks ago. Nothing arrived, I had a look at my order it had been cancelled for no reason, no communication at all. Items were in stock, money was in the account. Show details

DON’T BUY FROM CULTURE KINGS… Bought Nike’s as I have done so but this time for my daughter who uses them once a week. 7 months later lace eyelet broken. So as culture kings could see what the issue was, I tied the shoes up to show them eyelet can’t be used and had to skip that broken eyelet to tie the laces up. Nike store told me that they would… Read more

have taken them back but Culture Kings REFUSED coming back with excuses such as shows signs of wear on sole, laces and shoes weren’t clean etc. This was after back and forward emails asking for more and more photo’s, and even had to ask me whether they came in a box or a bag when they were delivered from them etc. Didn’t think I had to give them a full clean and detail before my genuine complaint and wow what genii they are to state that they show signs of wear. None of which was denied by me but they had only been worn but once a week and only during 2 school terms spanning for not even 6 months before breaking. First time ever this has happened with Nike’s or any shoe for that matter. My other daughters had the same shoes a few years ago and not an issue. Bottom line is AVOID CULTURE KINGS as no customer service and buy from Nike or wherever else depending on product as they stand behind their own product. This surely can’t pass the fitness for purpose test let alone the poor customer service. They email only and think you are uneducated … well we will see! Never again will I buy anything from Culture Kings … maybe they sell 2nds I don’t know but will pay the extra from Nike or anywhere else from now on!

I’m extremely disappointed with my recent online order from Culture Kings. I ordered what was advertised as a new jacket, only to receive one that was clearly used and dirty. It looked like something that had been hanging in the store and tried on by dozens of people, absolutely not what you expect when paying full price for a supposedly brand-new… Read more

item.

When I reached out to their customer service, I was brushed off with references to their policies and received no meaningful response after that. No accountability, no proper resolution; just silence.

As everyone else has stated, customer service is non-existant. The returns system is via a platform called "Refundid" which does noit work - it gets to the sms confirmation and then doesnt send out a code. So i essentially and stuck with shoes that dont fit. Show details

Extremely Disappointed – Poor Service and No Accountability I ordered a pair of shoes online from Culture Kings during a sale. Not only did they send me the wrong shoes, but by the time I received them, the ones I actually wanted were sold out. I had to go elsewhere and pay full price to get what I originally ordered. Tried to contact them… Read more

multiple times via phone, email, and social media — got absolutely no response. Completely uncontactable.

I then went in store to try and sort it out, only to be told they couldn't process a refund and that I’d have to send the shoes back to the warehouse. After a frustrating 20-minute argument with the staff, they finally agreed to issue a refund.

This whole experience was incredibly frustrating and unprofessional. Terrible customer service, poor communication, and no accountability. I won’t be shopping with Culture Kings again.

Purchased a pair of Reebok pumps. They sent me the wrong colour. I have sent numerous emails trying to return these for a full refund but they are ignoring me. I just want my money back, it shouldn't be so hard. Might have to escalate to Fair Trading as I see i am not the only one being ripped off by these scammers.

Customer Service doesn't exist. Having a VIP code not work within the 7day timeframe and trying to chase it up with customer service, their online forms on the website do not work, their chatbot doesnt work and making a call is left unanswered. Finally, upon making a call I get the orders@culturekings com.au email address to write to, to try and… Read more

resolve my issue. I was answered by a CK representative named: Ru who not only sited a wrong order and code but implied it was me as a customer who didnt make the purchase within the 7day time frame. Are you serious? If they actually provided customer service and checked the correct order when brought to their attention they would see theyre actually incorrect and its irresponsible and lazy customer service to not follow through correctly. Its their 1 job.

Paid $8.95 to return/exchange an item that’s the wrong size but keep getting an error when trying to generate a shipping label….. reached out to customer service but have not recieved a reply in days. Frustrating experience.

CRAP. Rubbish clothes that don't fit as described. I ordered oversized tees and they were rubbish and nothing more than a sad K mart shirt. I went and bought 4 Big Dub oversized shirt for less than $50 and are much better quality and fit. Show details

Poor quality reject hoody no tags – Sent me a hoody a very poor quality product and print no tags like the other products I received like it was a reject return they decided to send back out not the first time this has happened

DONT WASTE YOUR MONEY! – So I placed an order on Thursday last week and paid $30 for fast dispatch and shipping, come Friday they still have not shipped my order so I emailed them asking to cancel the order as it was very clear I won't receive it by Friday this week. They emailed back on the same day saying they need to physically go to the pack station and get the order… Read more

before it dispatches and it could take up to 24 hours to do this so they will email me back. It is now Monday and I haven't received an email confirming that my order has been canceled OR shipped and now I'm annoyed! Annoyed that they even have the option for expedited dispatch upon checking out but they can't even deliver this service! So now I'm $100 short and without any communication as to what is going on. DO NOT OFFER A QUICK DISPATCH AND SHIPPING OPTION WHEN YOU CANNOT DELIVER THE SERVICE!!!!