Curtain Wonderland Online store

Online purchase of venetian blinds white PVC 63mm slat 137 X 105 cm. The transaction and delivery good and timely. The quality of product was significantly below several other brands we installed and nearly twice the price of some. The blinds are… Read more

so poorly manufactured that they can not be installed without modification to parts. In my opinion they are of unacceptable quality and not fit for purpose.

Cannot make what they advertise. I chose a product within the cut to size specifications offered, and was contacted to be informed that they don't make curtains that size. In fairness, they called me and arranged a refund. They are still offering cut to size specifications that they told me they don't do.

NEVER, NEVER BUY FROM THIS COMPANY! I was so impressed with the lady who came to quote for the product and her thoroughness, help and customer service - she could not have done more. That's where it went downhill! Ordered and paid for blinds in July 2024 and in September 2025 after receiving blinds that didn't fit twice, many no shows for… Read more

installation and incorrect product being supplied, I'm still waiting for completion of my order! Their products are poor quality and ill-fitting, pricing is not competitive, manufacture times exhorbitant and customer service and accountability non-existent. The numbers in their terms and conditions are disconnected and it is impossible to speak to any level of management. They don't give you the courtesy to communicate - you have to chase them and time and time again get no response or ridiculous excuses. They've got your money so could careless if you receive your product and/or are happy with it. DON'T DO IT TO YOURSELF! There are so many other companies with better products!!

Firstly I would like to say how wonderful our sales rep [Name Removed] was. She was truely amazing. Professional, polite and on point with her knowledge. The product was great however that is where my positivity ends. We had a ‘contractor’ come and hang our blinds and fittings. He spoke next to no English and was incredibly difficult to… Read more

communicate with. I asked him several times if he was ok with our corner mounted television (in our bedroom) which was on a swing arm being moved as windows were located on each side of this area. He just nodded and smiled at me. Saying “yes, yes”. I left him to do his business. Some hours later he left. He did not call me at anytime for assistance or help. He left. That night I turned my television on to find that the cord had been ripped out of the back. Not taken out but ripped out and broken. Clearly with force. It had been placed back into the socket only falling out upon me moving the television. So I immediately contact the company via email to advise what had happened. It takes me several emails and phone calls which all go unanswered and several weeks for them to finally get back to me stating the installer denied doing it and that I needed evidence of him damaging it. How do I prove that… do I record every contractor in my home as he/she works. So would I recommend the company NO… I won’t be using them again

Please read before you order from curtain wonderland – Horrible customer service. They didn't send a few items. So, I tried to contact thru email and phone but they didn't respond. I tried many many times. I strongly do not recommend Cutain wonderland.

Poor Service – Received wrong size curtain. Despite returning goods, an email and several calls, still haven’t received any response. They never answer the phone.

Poor communication, Poor attitude – I am return customer to Curtain Wonderland. I fully paid for my curtains and blinds. To get them installed, I had to follow up by multiple phone calls as it took way longer than the time I was advised when I ordered the product. I rang head office multiple time for installation and left messages, no one answers the call or returns calls till… Read more

the branch staff contacted Pita.

Blind install - H/O told branch the installer will be in from 1-3pm and I was told 10am -2pm - Inconsistent information. The manner of approach from head office team m and installer was as if they doing me a favor. I was told the installer will arrive between 10am-2pm. Installer( Fitter: Xuan Liu) messages me at 2.42pm and arrived at 3.30pm after I made numerous calls and sent an email. I called head office after 2pm, they did not answer or responded to me email until branch rang her/Pita. She claimed she does not follow with installer and another staff Anette finishes at 1pm so no one answers her call.( how am i supposed to know), 13 number was engaged for few hours that afternoon. Installer who installed the roller blinds on 30/9/24 - contacted me late(2.42pm) and arrived(3.30pm) after allocated time and had an attitude and very rude. Claimed it is not his problem that he is late. He kept threatening to leave the job when I approached him that I have been waiting from 10-2pm and if he could have informed me that he was running late and I could have done other chores of my day. I also lodged a complaint to the company in writing of my experience.

For the curtain instalment - I was still waiting for curtains - Peta and Annette's both gave me 2 different answers - poor communication. Afterwards, I kept contacting them and no one answered the calls. I got frustrated so as I had been waiting for curtains for a long time. I rang office and also sent email and lodged complaint with 3rd party then Peta rang and arranged for installing of curtain straightway and then, 30mins later I received call from Kim doing the same. Kim was dictate, talking over me, did not let me speak or negotiate time and she was very abrupt and then hang up on me.

I hope Curtain Wonderland records these phone calls so they can be exposed. She was very unprofessional. From being a regular customer to Curtain Wonderland, this experience has been very unfriendly, poor customer service and communication style to customer was dictate, as if they doing favor. They forget that we paid for the job and service.

They got my money and then was not ready to understand that we all work and negotiate for time for installing, customer has to follow up to get job done, dictate, hanging the phone on customer, failing to inform customer if they running late, they feel they doing favors for customers.

I give 1 star and would not recommend Curtain Wonderland.

Angelina

Great for selection of blinds – Great selection of different sizes of blinds, we couldn't get the size we needed elsewhere without ordering as custom-made. Prompt delivery. The size, and type were exactly what I was after so I am very happy. Show details

Something is Going Wrong Here. Emails Ignored – I’ve spent thousands with this company over the years. We used to have local stores but they’ve all shut down. Should I have taken this as a bad sign? I’ve made three online purchases recently. The third purchase I was buying more sheer curtains to match ones I already had, but I accidentally bought ones that were too short. I contacted them… Read more

twice requesting an exchange. I got no reply. I ended up posting the items back as I found their return address on the receipt. I email again twice at two different email addresses. I’ve had zero response so I’ve put in a dispute with PayPal. It looks like something has gone drastically wrong with this company. I now see that they have almost no presence on social media. Every comment is negative - other disgruntled customers who can’t get a word out of them. Avoid at all costs. I assume they are going out of business. I resolved this by returning the products directly to a store. I had to travel quite a distance to do this as most of them have shut down. The ladies in the shop were helpful.

DO NOT ORDER FROM CURTAIN WONDERLAND, their website should be shut down!! – DO NOT ORDER FROM CURTAIN WONDERLAND (SCAM WEBSITE) - I placed an online order on the Curtain Wonderland website nearly one month ago (5 June 2024) and received nothing since the original email I got when I placed the order. When you call the number on their website 133 135 you can't speak to anyone, it says leave a message but nobody ever calls… Read more

you back. I left 3 phone messages and also emailed them but no response either. I logged into my account on their website and it still says 'In Progress', when you click on the 'track your order' link, nothing happens. I read on this review page that the management of Curtain Wonderland are all Chinese and they will try and cheat you. According to staff who have left since they took over (70% of original staff), they tell them "we never refund". How have they been allowed to conduct business in Australia when they are unwilling to comply with Australian Consumer Rights Laws? As I am unable to speak to anyone from Curtain Wonderland about my order which I very much doubt I will receive as I have heard nothing further about it from them, I have contacted my bank to dispute the transaction and get my money back. I will also report to Fair Trading QLD and ACCC and judging from the amount of complaints here, maybe I should also contact 'A Current Affair', I'm sure they would love to hear about a company that year after year seems to get away with scamming customers out of their money.

Scam warning ⚠️ danger scam – Went through the usual online process paid for product strangely no tracking details. Few days on still no communication I tried calling there number it's a merry go round voice message. After I noticed the scam warnings the company has on this product review page here I got my bank involved they got my funds back less there fee of course. Curtin wonderland alright wonder where my money is, Waste of time Show details

Scam website avoid at all costs – Do not give curtain wonderland your money. They will take it and then not provide the product. Made an online order for a blind 8 weeks ago. I have not received shipping info or the blind as yet. They do not respond to emails so there is no way to get my blind or money back. Will be reporting to consumer affairs. UPDATE - I received a shipping… Read more

notification after opening a PayPal dispute. They did not respond to my emails or the dispute but posted it out soon after opening. I have received the blind now. The blind is fine, no complaints, but I should not have to dispute payment after 2 months to receive an item or not have my emails answered to explain the delay. Terrible service and would not use again.

Wrong items sent x 2 disappointing outcome – Very disappointing service. The packing staff sent the wrong items and wrong colours. The invoice is correct for items ordered, BUT what was packed IS NOT! ordered Silver curtains received WHITE. Ordered a double roller GLIDE support - received double BLIND bracket. Throughly disappointing that the packing staff in Toowoomba couldn’t pack a total… Read more

of five correct items. Will not buy from the online store again and will be interesting to see how my request for change to the correct products in accordance with the receipt go based on other product reviews in the last few months. I wonder if I will be out of pocket for postage because Curtain Wonderland got it wrong. Tried phoning and emailed over the last week - ni response to date.

Zero communication – We ordered one custom blind just over 2 months ago and still haven’t received it. We have emailed with no response and made countless phone calls without being connected to anyone. Show details

Online call nearest store not head office – Call nearest store to where you live for any update on online orders we live in WA, Perth staff have notified us to contact them for any updates in future.

DO NOT BUY: Half my products never arrived and no one will help me!! – I ordered a bunch of curtain rods on Curtain Wonderland last week, I had seen all the scary reviews but given they were just rods I didn't assume I would have any issues. WRONG! Out of the four curtain rods I ordered, only two arrived. I tried calling their phone number, and no one answers it sends you straight to voicemail. Absolutely horrendous, do not buy!!!! Show details

Absolute crap – Absolutely crap!! Do not buy online they don’t reply to enquires and at this point Not sure if my curtains will arrive. As they have put the wrong State on my address and no one is responding to phone calls or emails. Will never buy from this company again!!

They Stole My Money!!!! – I ordered 3 pairs of curtains from their online store. They arrived and the curtains were good, but I wanted to get a store credit to swap them for a different colour. Easy I thought, but I was wrong. I sent back the curtains to their online store and heard nothing from them. I have called at least 20 times and emailed, but no reply. I know they… Read more

have the package because I have tracking on my parcel. They stole my money. I am reporting them to the ACCC.

ZERO Communication – Product is fine until you have an issue. The company offers zero support, they do not answer phone calls, they ignore voice messages, they ignore emails and they ignore facebook messages. It says they offer a refund but they don't. They take your money and that's the end. Don't buy from here. Show details

Curtain Wonderland do not honour their warranty - BEWARE – UPDATE - 7/7/2023 - After intervention from NSW Fair Trading, CW made contact and offered a refund which I have received. ***************** I purchased Marquee Blockout Pinch Pleat Curtains from Curtain Wonderland’s website and within eight months, the blockout coating became patchy. I emailed CW as the curtains were still under their… Read more

advertised two year warranty period. CW requested photos which I provided and I was advised that they were sourcing replacement curtains and would be in further contact. This was mid January 2023 and I have received no further contact from CW. I have phoned on many occasions but CW’s phone is never answered and the messages left are not returned. My emails also remain unanswered. Our local shop has closed down. I definitely would not recommend purchasing from Curtain Wonderland.

Curtain Wonderland did not participate in my requested for mediation.

I have submitted complaints to the ACCC and Department of Fair Trading NSW.

My once favourite store can’t get online orders correct – I have always liked Curtain wonderland and have spent a lot of money there. I made a $500 purchase online and some of the items turned up damaged , I contacted curtain wonderland who are ignoring requests to refund the $31 for the damaged goods. They agreed and sent through a refund form but won’t send the money through. The amount of time I have spent chasing this up is ridiculous! Show details

Excellent service – We are very happy with your company and have done many rooms now, just a few more to go. Excellent service and great prices . Sue has done our last two call outs and is incredibly helpful with her ideas and colour schemes , we will definitely use curtain wonderland again . Excellent  Show details

WARNING - DO NOT EVER PURCHASE FROM CURTAIN WONDERLAND – I placed an online order for curtains (made to measure) in January; paid immediately (via Paypal thank god) and have since had no communication, did not receive an email notification, no invoice ... nothing and had no idea as to what has happened - despite chasing this up numerous times. I had called their Brisbane office - the first time with a… Read more

helpful person tracking down the order and admitting that it had not been dealt with. I called again (1st week February 8th) and was told that I need to chase up the person involved with alterations directly via a provided phone number (despite asking to speak to a manager ... Of which I was told that there 'is not a manager'). I have since called that number over & over incessantly and it rings out (same situation as other complainants here have experienced). On top of this, I also tried calling the Curtain Wonderland Online number NUMEROUS times - no matter the option you choose, it CONSTANTLY rings out & albeit you can leave a message and told that you will be called back - no one ever returns the call. After weeks of ZERO response, I wrote an email demanding full refund - a short reply was received stating a refund would be issued within 7 days. Two weeks later, NO REFUND and no response to further emails. After weeks of frustration and nil communication, I placed a complaint via Paypal (ironically, who also received no response from CW within their stated timeframe), and as such, Paypal now have to cover that refund - assuming they will retrieve the funds eventually from CW. Considering the number of complaints here, I am astounded that there has not been an investigation by Consumer Affairs and ACCC.

Confirmation of click-and-collect order never came! No responses on numerious enquiry emails and voice mail – I placed my click-and-collect order 2.5 months ago. Curtains to be collected in Castle Hill, Sydney. I've never received any collection emails. Staff in Castle Hill shop told me that they've already told their headquarter that their shop didn't have stock that I was looking for, and I could email the office to get a refund, and their shop would be… Read more

CLOSED DOWN in a week! Now, the shop that I am supposed to collect my curtains is closed! I don't receive any emails related to my order. I've sent numerious emails and phoned and left voice mail to request for a refund without any response. Unless you've lots of time to deal with this company, think twice before placing an order.

Would rate -5 if I could – Ordered blinds in 3 MONTHS ago! Have tried calling and emailing numerous times without success. I finally managed to get to costumer service who could not provide any more information regarding my order and I they are supposed to call me back when the person in charge is back... so unsure when that will happen. Additionally they could not put me… Read more

in contact with anyone who can shed light on this. It is quite amazing that this company still manages to exist with this type of poor costumer service. In hindsight I should have read some of the other reviews here. *I will change my review if I get a call back today*

Consumer right breach from Curtain Wonderland – Now March 2023 and this disgusting company have mucked me around even more. My Australian Consumer Law rights totally ignored. Ignored for goodness sake!!!!! Plus during mediation through their own customer service department (because I suggested going to court to sort this out) I happened to suggested if I had wanted cheaper China made… Read more

curtains I would of gone to K-Mart/Target as CW charge a higher price for so called better quality.......well customer service emailed back saying I was a racists, and a bully for simply stating my lawful rights (Australian Consumer Law) and I was threatening her when saying I will go to QCAT. Grrrrrrrrr So I let their head office know about this (as the customer service person had not sent any copies of our correspondence to head office....ummmm??) and I was phoned by the Helensvale store next day (see they can respond when they want too....) saying I can get a refund on all the Madison sheers mentioned below. YES finally!!!!! I thought............NO apparently not as when I called the Helensvale store to arrange drop off of these disintegrating sheers I was informed I would only get a 'STORE CREDIT'. NO, no no, dont think so......done that before. What this company (Chinese owned) don't seem to understand is our Australian Consumer Law gives US rights. Our RIGHTS when a Major Fault happens with a product is that WE the consumer have the right under the LAW to ask for a REFUND, REPLACEMENT or REPAIR. By the way I asked for a repair but this was not even addressed. Plus the store banged on about THEIR store warranty of 2 years.......no no no yet again this is not correct with a Major fajkt as us with these disintegrating stiffening in these sheers. Is it ignorance from them or profiteering??? So it is off to QCAT. Please if you have had the 'stiffening or rubber backing' come off your curtains purchased from Curtain Wonderland and want to join me with getting a case together please contact me through product review then we can email each other. QCAT give you 3 to 5 years to make a claim from the time you first make a complaint.

Meanwhile back in; My original review for 2019 & 2022

Wouldn't give any stars but you have to give one to get the review uploaded.

I purchased Madison sheers for my living room from Curtain Wonderland (CW) Helensvale, retail value $119.95/packet, brought during a sale so got them a bit cheaper. Within 15 months most of the stiffening at the tops had disintegrated. Material used is like the disposable shopping bags. When I called to say what was happening they couldnt get me in store quick enough however I was only offered a 'replacement ', told to bring ALL back into the store I purchased off. Since found out I had a CHOICE of Refund, Replacement or Repair but i Within 3 weeks from my complaint I had a full replacement for the 16 sheers I purchased, seems good right? Well NO. I was told these new ones are a new batch and will be ok this time. NOT SO, within 15 months AGAIN the same thing happened. However even though CW acknowledge there is a fault they have only offered me a refund on just over half the sheers I purchased, currently half have disintegrated again but the others will disintegrate as before because of the same material used. A two year warranty is on the sheers from CW but a consumer with a product with a major fault can ask for a refund or replacement, a repair if a minor fault even after the companies warranty time. I asked for a full refund as I can't have half different sheers in the same living room as I have to replace all, big cost to me to buy them ALL again for that one room, making the remainding sheers Not Fit for Purpose, so what are CW thinking? Huge cost to me above my purchase is covered under my consumer rights as well. CW refuse to acknowledge me now as only offering to refund on the ones that have disintegrated so far. Consumer law states, is it Fit for Purpose?, I just want a refund on ALL sheers for this one room so I don't have added expenses to cover their fault. CW are still selling these sheers and other curtains by this same manufacturer, now at a reduced rate of $34.95, not $119.95, still with the same issues judging by some customers reviews months years after I had the same faults. Not good enough Curtain Wonderland. Three years have passed since my first purchase and when these sheers are replace by a different brand from a different store it will be three roomful of sheers in three years, quality guarantee??? I dont think so. Don't purchase off this company and please spread the word of their unethical practises. Purchased in August 2020 at Curtain Wonderland.

NOT Value for Money and they are still selling these faulty sheers today. Tried to upload a video of the issue as it was happening and stills and receipt, they didn't load, not sure why but this site said 'unexpected problem occurred ', sorry.

Delivery never came. QLD head office doesn't have any staff to order stock – CW QLD doesn't seem to have any staff in the office so do not order from them. An online order was placed 8 weeks ago for curtains. A great lady in support was tried to follow up my order but the lady in charge of organising the product and delivery is never in the office.

They completely ignore their customers – I placed an order on the weekend, and only after the order was placed and payment was made was I told that it would be 35 BUSINESS DAYS to receive my order - for basically all off the shelf items. I am moving overseas and and will not be around in 1.5 months to receive the order. I have called every day this week, and sent messages via the… Read more

website, and have not heard back from anyone. I urgently need to speak to someone to see what alternative outcome we can agree to, otherwise I need to cancel my order. I cannot understand a business who does not take the time to even acknowledge their customers who are trying to get in contact with them.

Great Firm. With you all the way – Easy to contact for replacement blinds and curtains. Measuring prompt and accurate. Installing very,very professional. You are kept informed of times and dates all the time. Staff excellent and supportive. Very glad I found them. Very satisfies with products. Show details

UNEXPECTEDLY EXCELLENT SERVICE – I ordered a quilt cover set from this company in the last week of December. Was pleasantly surprised with the seamless, easy and fast online ordering process. Very different to what I've been experiencing with other suppliers last year. Once I completed the order, I was sent a tracking link. I received the goods in less than 2 weeks from… Read more

Helensvale. The set was full cotton, unlike elsewhere. The delivery was fast and hassle free. An invoice was enclosed together with a Thank You note. Also a nice invite for feedback. It took me by surprise because I rarely see this kind of service anywhere these days. I do shop in this company and have always been happy with their service and goods. For that reason, I'll continue shopping there.

Bad customer services – I tried to call many times and sent an email but no one reply to me!!!!!