Curtain Wonderland Physical store

Loganholme’s Ashley has outstanding customer service skills & knowledge. I cannot wait to buy more from her!!! Thanks Team Show details

Great style advice – Georgina from Bundall has expertly helped me with two houses. Show details

Great service – So pleased went to the Bundall store. Great choice of curtains. Nathalia was so helpful with advice re tracks etc. Curtains fitted perfectly, look great. Show details

Loving our new sheer curtains!! – The overall customer service was exceptional, as they kept me updated throughout the entire process. I had a great experience with Sue who came to do measure and quote and Juan & Rosa who installed them. Sue’s product knowledge is amazing. She was informative, patient, thorough m, professional and very friendly. The pricing was good, the promised… Read more

timeframes were spot on and installation was courteous and efficient. Ross and Juan cleaned up after. They were very professional. We are loving our sheers curtains. They really do complete the look and feel of our home. Thank you, for an amazing experience. Will be recommending to all my family and friends.

A very happy customer

Lily & Jason

Great Experience – It’s always so enjoyable to shop at Curtain wonderland Jindalee. They always have something I like. I’ve never been disappointed with quality. Nikki & Shelley were very helpful today. Yet again I found what I wanted. My purchases in the past have primarily been curtains. Today I branched out to Manchester. Hey everyone - they have super king quilt covers Show details

AVOID No Guarantees.STEER CLEAR OF CURTAIN WONDERLAND/KRESTA Made to measure Curtains. 13 Months on, still without the curtains I ordered, My ongoing experience is ALARMING. If you are considering a Made to measure service, I strongly urge you to look elsewhere. Order placed 9th May 2024. Incorrect length supplied drop short by 33 mm instead… Read more

of 3mm. When you have an issue there is no one in Australia Head Office in Queensland that can make a decision as higher management are based in China where they have their factory. No empathy, or interest in resolving issues, just constant procrastinating. EXCESSIVE DELAYS. I have experienced significant delays, to date Curtain Wonderland have not provided me with the curtains I ordered originally in October 2023 ! the first curtains had an alarming sickly smell caused by the blockout coating on the back of the curtains, I asked for advice as to how I could eliminate just ignored . so I returned them to store and continued to be ignored and refused to do anything for months so stressed no curtains. No refund until they finally agreed a credit note. I went into the Helensvale store to select my fabric, I must highlight that the ladies working in the local retail stores are helpful, but sadly this is where it stops. Curtain Wonderland Staff in Australia have no authority to make decisions they in turn have to contact higher management who are based in China causing long delays. 13 months since I placed this order..I’m still waiting for my replacement curtains . I have had no update on them since the curtains were taken away for alterations in November 2024. MEASUREMENT SPECIFICATION. Despite this time , paying an extra fee of $90 for an additional curtain technician for measurement accuracy errors cropped up. Firstly, I noticed on my quote curtain runners stated 33 an odd and uneven split)16 on one side 17 on the other) that made no sense for a pair of curtains? When I flagged up this error I was told no adjustment can be made. Only later to be informed that the runner count was “amended “ to 40 runners with no clear explanation. When the curtains arrived when hung up they were far too short way off the floor as shown in my photos. My curtains are directly ceiling height so no adjustment there can be made to drop as this is the style of the room. My Curtain Wonderland contract clearly stated “Zero Ground tolerance “ and this was made very clear by me from the first point of contact and subsequent visits. So I was very disappointed how this could happen. A 3rd technician was arranged to visit and check the curtains and measurements, he confirmed too short, he said this was a manufacturing fault with their factory in China. The curtains would be remade in China and would take another 6 weeks. The replacement curtains arrived in November but this time to my dismay the reverse pleats had been made incorrectly, now also with less curtain runners reduced to just 30, so did not flow as well as the previous supplied short curtains. I was told by the fitter on site after he made a call to H/O that yes they had made a mistake so the reverse pleats would be altered to match my original order and that it would take just 2 weeks as this time the curtains did not need to be sent back to China. Alterations would be completed in Brisbane. POOR CUSTOMER SERVICE. After 2 weeks had passed I hadn’t heard anything where were my curtains? so I tried to call Curtain Wonderland H/O and sent emails no response until later in December 2024. CUSTOMER SERVICE REACHED A NEW LOW when I received an email from a Curtain Wonderland:Kresta employee. who mistakenly included me in an internal email thread where baseless assumptions were made about my role in the issues. This incident not only exposed his employee’s incompetence but underscored a systemic problem with the accountability and professionalism in Curtain Wonderland. More documents I have if needed will legally support my claim as to how rude this employee actually is. Unacceptable and not tolerated. UPDATE MAY 2025. I have sent regular emails since December Radio Silence … until February I finally managed to speak to another lady at H/O who was refreshingly apologetic for all the delays and inconvenience this experience has caused me. She told me she would investigate and respond with an update, but sadly 3 weeks passed I heard nothing. I finally managed to speak to her again early March she gave me the same apologetic response and seemed to have no recollection of our previous conversation, so I’m assuming she put no notes in their system. She just advised me this time to contact Customer Services which is their office! I have tried unsuccessfully to get a contact for the CEO all email /phone numbers for him are invalid and HO in QLd claim they have no contact details for him either under Curtain Wonderland or Kresta which are both owned by the same businessman. It’s time consuming, stressful and has caused me unnecessary anxiety and personal cost to replace. Curtain Wonderland Customer Contract states “Goods come with a guarantee that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund “ neither have been forthcoming. UPDATE MAY 8 2025. I have been in touch with reception who have tried twice in April to get a response for me, without success.. The Short Curtains supplied are not fit for the purpose. I have exhausted all avenues. I’m now following the conditions under the warranty to instigate a return for a full refund as advised but even the store apparently cannot get a response from Head Office as to the procedure to now make the return and refund. I will update the outcome and hope Curtain Wonderland do the right thing and actually honour their Customer warranty. UPDATE JUNE 2025 Blatant that no actual refund will be given. I actually placed the first order on 17/10/2023 18 months without the curtains another saga but this complaint is based on the second order. I just wanted now a full refund but CW were adamant they will not refund they will again remake and offer compensation but all I’m offered is a store credit not in my favour at all as I have no use for it . I already overpaid them by $302 on the second order. So it doesn’t even cover that. Although the lady I’m now dealing with is sympathetic to all the setbacks I have endured she can’t help me. My replacement curtains are expected next week. As Curtain Wonderland are refusing to give me any monetary refund for the sheer lack of accountability and time nearly 2 years without the curtains I ordered in good faith creating unnecessary stress and a good portion of my personal time just to achieve what I rightly paid for. JULY 2025 I lodged my complaint with The Office of Fair Trading. Finally a reaction from Curtain Wonderland they then insisted they send out another technician to measure and remake the curtains and get them made by express. This guy seemed very knowledgeable and returned to check and fit the curtains , this time were made correctly, but Curtain Wonderland have refused to even refund or compensate the extra I paid instead fobbing me off with a credit voucher which is useless to me but they know also that The Office Of Fair Trading cannot enforce them to do anything though OFT can advise on further legal action this will likely be further costs so hence why Curtain Wonderland do not care. Who has the time? it’s soo stressful It has taken me 2 years to get the curtains I ordered. The worst company by far I have ever had to deal with. My advice always read reviews on various sites some are not what they appear to be. Don’t be fooled by company Jargon. Unfortunately I cannot recommend Curtain Wonderland/ Kresta based on my very unfortunate experience.

The 2 year warranty on curtains is useless – The 2 year warranty is absolutely useless. This is the second lot of curtains I have purchased through Curtain Wonderland, and with the first lot the thermal backing powdered and came off. This time I bought 2 lots to make it all matching, and I was told about the 2 year warranty. With 1 curtain the backing stuck to the sill, and peeled off. We’ve… Read more

had curtains since we’ve purchased the house in 2005, and this is the most trouble I’ve ever had with curtains. The original ones lasted over 15 years. I won’t be going back to Curtain Wonderland again. I will go back to where our original curtains were made and pay extra to have them last. These curtains were only 1 year old. They were on sale, and if I have to replace curtains every year, it works out much more expensive. They will not get any more money from me.

Studio Blinds are Rubbish – Brought 2 Studio Blinds Smooth: colour white and 63mm slats for Main Bedroom. 2 x 1.5mts w x 2.25 deep (shorten to 1.8 mts). Well 2 yrs and 2 months have past and went to dust them down and one just wouldn't open or shut. Each morning I open then slightly and close at night. Finally after rocking the cords back and forth to try and move the slats… Read more

I took them down to look at the mechanism. Straight away I saw a plastic bit that had broken off. I could also see where the cords had crossed over because of it. I have only opened and closed them slightly over the 2 yrs 2 months. Raised them, supported, a few times to clean the windows. No hard use. Unfortunately they only had a 2 yr warranty so couldn't return them. Plus it turned out Curtain Wonderland has no spare parts for them. Now trying to look for parts for it, but chances don't look good. So don't buy deep Blinds from Curtain Wonderland. They use the same mechanism as the small blinds and cannot handle the heavier blinds. Pay the extra for good quality ones from reputable Brands. Just check they have parts incase something happens down the track.