773 reviews
AI reviews summary
Curtain World consistently receives high praise for its professional end-to-end service, with customers frequently highlighting the expertise of the design consultants and the efficiency of the installation teams. The vast majority of experiences are positive, focusing on the quality of the fabrics and the transformative effect the products have on home interiors.
Pros
- Expert Design Advice: Consultants are frequently commended for their product knowledge, helping customers navigate extensive fabric ranges and providing spot-on colour and style recommendations.
- Professional Installation: Installers are noted for being punctual, efficient, and meticulous, often leaving homes immaculate by cleaning up dust and debris after fitting.
- Quality and Aesthetics: Recurring feedback highlights the "luxe" feel of the fabrics and the high standard of the finished products, particularly sheers, plantation shutters, and Veri Shades.
- Transparent Process: The company provides accurate lead times and a digital order tracker that allows customers to monitor the progress of their window treatments.
Cons
- Extended Lead Times: Multiple users noted long wait times for installation, sometimes exceeding 12 weeks, which may be a concern for those with urgent requirements.
- Communication Gaps: Significant recurring issues were reported regarding post-sale follow-ups, including missed installation dates and difficulty reaching specific consultants once an order is placed.
- Measurement and Admin Errors: A few reviews flagged instances of incorrect measurements or clerical errors (such as name misspellings) that led to significant delays and repeat installation attempts.
Verdict
Curtain World is a highly reliable choice for consumers seeking high-quality, custom window furnishings backed by professional design input. While lead times can be lengthy and administrative communication occasionally falters, the quality of the final installation and product typically meets or exceeds customer expectations.
I have dealt with so many companies over my 45 years in business & personally. And found Curtain World to be one of the most easy & professional companies I have ever dealt with. Including Julie our sales consultant & Vince the installer. I’d recommend this company to every one. Show details
From the service to the install I cannot fault anything, across multiple window coverings, sheers, blockouts to shutters they all look amazing. If i ever needed any other products i would not hesitate to use curtainworld again Show details · 1
Curtains look amazing, exactly what I needed for block out and noise reduction All staff from start to finish were very helpful, and really good to deal with Wait time for making of curtains was about two months but it was worth it for the quality Show details · 1
Reviews with attachments
Each of the stages were carried out professionally and respectfully from quotes to installation. House left clean and tidy and workmanship and measuring top class Show details · 1
- +4
Sarah was our consultant. Very friendly and her knowledge for window coverings was impressive. She guided us with choosing the correct colour pallet to suit our home. We couldn’t not fault Sarah’s service from start to finish. Rick was our installer. He was very professional, efficient and polite. Our home was left immaculate after the install,… Read more · 1
absolute legend of a bloke. Thank you to all involved, your service has been outstanding and we would highly recommend you to our friends and family. Thank you, Ryan and Jess
⭐⭐⭐⭐⭐ i recently had Paul from Curtain World come and hang our curtains, and couldn’t be happier with the service. Paul was friendly, professional, punctual, and took great care with the installation. His workmanship was excellent, and the curtains look absolutely fantastic. He made the whole process easy and stress-free, and it was clear he… Read more · 1
takes pride in his work. We would highly recommend Paul and Curtain World to anyone looking for quality service and attention to detail contact alida from curtain world malaga.
Thank you, Paul, for a wonderful job!
Great service from the quote right through to installation. Quick turnaround, quality products. Friendly service. Very happy with my sheer curtain. Adds such a softness to our bedroom. Show details · 1
Fantastic experience purchasing a sheer and roller blind with Curtain World. Olga the sales rep was amazing and took her time going through all of the options and colours. Then Matt the installer was wonderful, so clean and careful. Both also commented that Curtain World was a great company to work for which was nice to hear. Highly recommend. Show details · 1
I’m in love with my sheers! Thank you for the fastest turn around time in the business and perfection of installation Show details · 1
I couldn’t be more happier with the blinds installed at my new house in Jindalee. Martin my sales consultant was very good and helped with choosing the right blinds for the right room and selection of colours. Gary installed them very good, he smashed through it and all blinds look great am very happy with the final result. Thanks Jake Show details · 1
Angela is excellent as always, super happy with her service and my curtains :-) Show details · 1
Fantastic service. Angela provided great options and recommendations. Perfectly fitted by Mitchell. Very happy with the end result. Thank you so much. Show details · 1
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My Plantation Shutters were installed yesterday and they are fabulous. The guys who installed them were amazing, they vacuumed all the window tracks before and after installation and not a speck of dust when they left. I highly recommend Curtain World. Show details · 1
We had a great experience with CurtainWorld from start to finish. The team was professional, easy to deal with. Fiona (Sales) was very responsive throughout the whole process. Installation was smooth and efficient, and Gary paid great attention to detail to make sure everything was perfectly fitted. The curtains look fantastic and really complete the space. Excellent customer service and quality work — highly recommend CurtainWorld! Show details · 1
It was a great experience dealing with Curtain World from beginning to end. Derek was very efficient and helpful with my questions and Vince was so lovely and cleaned up after himself. I would definitely recommend them! Show details · 1
Great price and service from quoting to installing it was a pleasure to deal with a quality professional company Show reply
Absolutely had the most amazing service from start to finish ! Thanks so much Show details · 2
The staff have been great from start to finish. I was provided thorough information relating to the expected performance of the various blind types, had accurate measurements taken and the installation was done tidily. It was a few months wait, but the staff were up front about this. Show details · 1
Latest follow-ups
Fiona was a Great Consultant, and nothing was to much for her. Came up with lots of ideas and suggestions. And the Curtains and Blinds are Great. Vince the fitter was so lovely. Just got on with his work, and did a great job. Left the place neat and tidy.. It was easy to navigate the store, and consultants were very helpful. Show details · 1
Follow-up · Product was really nice and what I was looking for. Fiona did bring quite a few samples. The range, texture and colours were all really nice. Installation was about 4wks.
We have always used Curtain World for many years and found them to be an excellent company to deal with. They produce an outstanding product and we have always been very happy with the end product. Show details · 1
Follow-up · Since my former review, we have had Curtain World add some additional curtains to our new villa and once again the product and service was outstanding. Could not recommend them highly enough.
Order was made with incorrect name spelling. Called to rectify, new invoice with correct spelling received. Waited 12 weeks for delivery, contacted by delivery person. Did not arrive on advised date, wasted a day off work. Called the following… Read more · 3
Monday to be advised delivery person was sick on original date and contact would be made to reschedule. I Had to follow up to reschedule date as no contact was made. New date set, then called to be advised on new day of delivery that it would not be delivered as item could not be found. Wasted another day off. Told to call the office. Called the office, advised the delivery person would contact with new date. Awaited call, call not received, one week later I called the office to arrange new date. Receptionist was rude, had me spend several minutes reiterating the whole story to be told she could not help and would redirect the call. I suggested it would have been helpful if I was told this before I spent minutes speaking with the wrong person. Receptionist said she “could not get a word in edge ways”. My patience was tested at this point after the total shambles of poor service I had received thus far it was not unreasonable to be annoyed at this point by the receptionists rude comment. I was redirected to another person who was extremely apologetic and very professional - thank you. Advised delivery person would make contact to yet again schedule delivery and advised issues were caused by the incorrect name spelling on the first order. Although the original order and the rectified order had the same job number. I will not recommend or purchase from curtain world again. I have since heard other similar stories echoing my own. CW is on the expensive side and for this there is an expectation of good, professional service. You did not deliver, lift your game curtain world.
Follow-up · After a poor experience I was contacted by customer services and the situation has been rectified. The product received is a quality product as expected from Curtain World.
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In-depth reviews
- +1
Purchased sheer curtains installed 2020 in 4 empty downstair bedrooms, which also have internal and external rollerblinds - Curtain World replaced curtains in 2022 due to sun damage and tearing, with acknowledgement this should not occur however here I am again 2 years later with the same issue. 3 of the rooms are easily torn through sun damage. … Read more
These windows (when the roller blinds are not down) average 4 hours of direct sun per day (when its extremely hot the house is closed down to keep cool) I work from home so this is easily monitored. The customer service this time has been blunt and sorry but last replacement did not restart the 2 year warranty and replacement is out of warranty. This fabric is obviously not fit for purpose and should not be sold if it needs replacing every 2 years - sheers should last far beyond this. Beware of 2 year warranty - other companies offer 5 years. The assistance that Curtain World have come back with is replace again at a goodwill discounted rate !! Im sorry after 20+ years and many referals to Curtain World you have lost my custom !! I have contacted ACCC as I am sure readers would agree, 2 replacements within 5 years is just poor quality fabric and not at what a poor qaulity cost!! Seriously be warned...look elsewhere with longer warranties and better quality fabric.
- +3
My initial contact with Curtain World was through a pop up stand at Warwick shopping centre. The lady there was very patient and helpful as I had no idea what I wanted in our newly renovated home. From there I went to the Curtain World showroom in Malaga where Martin was equally helpful in going through options. He eventually came to the home… Read more · 1
and made the selection process very easy, narrowing it down to what suited our needs, price range and of course the appearance. I ended up being quite excited about the process instead of being overwhelmed.
We ended up not even going with a second quote as we were so confident and felt the price was good. I love they are made in their own premises at the back of showroom.
The timeframe ended up being well within the timeframe quoted and Gary did a great job fitting them even matching the curtain track joins to our paintwork colour so not noticeable. We are beyond thrilled with the sheers which add a softness to the room and the blinds that Martin suggested for our games room are perfect in blocking the sunlight in the wooden floorboards but allowing us to still see out to the pool area. I’d recommend Curtain World without hesitation And am now saving to replace window treatments on other windows.
Sheer bliss!! – I recently had the pleasure of purchasing sheer curtains for my lounge and dining room and I highly recommend the fantastic products and team at Curtain World. Wendy attended the initial free measure and quote consultation. From start to finish, Wendy's friendliness and expertise was outstanding. Providing helpful advice on styles and colours and… Read more · 1
understanding of our needs to ensure we made the best choice for our home. The quote provided was cost-effective compared to other quotes received from well-known competitors. The curtains were ready in the timeline specified and the quality and finish was first-class. Damien provided the very efficient installation. His professional approach and communication was five class. He handled everything with precision and expertise, with attention to detail, ensuring the curtains were hung perfectly and leaving our home spotless. Curtain World exceeded our expectations in every aspect. My home looks so much more inviting and now has the 'WOW' factor. We are thrilled with the results and can highly recommend Curtain World and their great team with special thanks to Wendy and Damien. Bev and Craig, Stirling WA
Recent reviews
From the initial consultation to the fitting - the service was absolutley excellent. It was a difficult fit as I had a pelmet which I wanted to keep, but Michelle assured me Tony would be able to do it. It was such a treat to have two people who really knew what they were doing. The vericurtains look beautiful and I am delighted. Michelle and… Read more · 1
Tony were very personable characters and it was so nice to have such pleasant people in my home. I am 83 years old so that is important. Well done curtain world.
6 weeks ago Olga came to our house to quote us some curtains and roller blinds for our lounge come kitchen,the service she gave us was excellent she was very knowledgable and her ideas were welcomed very kind and considerate . Today Vince delivered our beatiful curtains and blinds he was very polite and good and very professional , our lounge come kitchen looks amazing thank you Olga and Vince and of course Curtain World Show details · 1
So happy with my curtains and blinds from Curtain World. Consultant Renata was spot on with her recommendations and measuring. I welcomed her suggestions and she was super friendly. The curtains and blinds are installed and they look amazing. Installer Mitchell was great too, turned up on time , very capable tradesman . So pleased i choose Curtain World ❤️❤️ Show details · 1
From start to finish, incredible service! Fiona was so lovely and informative, happy to help with any questions or concerns I had! The installation was absolutely seamless and super fast, Paul was so quick and precise! I would highly recommend Curtain World to anyone looking to update their space! Thank you Show reply
We had Curtin World measure up and supply sheers along with rails. It took them 8 months and 5 attempts to finally install a basic set up. The rail along with the curtains was continually the wrong length, the installer along with Curtin World team were very, very, unhelpful with zero customer service. We will never use this company again and will ensure to let our friends and family know how awful Curtin World service is. Show details
I sincerely apologise for your experience and want… Read more
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Hi Belinda. Unfortunately, (as with any product)… Read more (+3 replies)