807 reviews
AI reviews summary
Pros
Verdict
Overall sentiment for Curtain World is overwhelmingly positive, with customers frequently praising the high quality of the window furnishings and the seamless experience from consultation to installation. Reviewers consistently highlight the professionalism, friendliness, and expertise of both the sales consultants and the installation team. While a small subset of reviews notes instances of extended wait times, communication hiccups, or product adjustments, the vast majority of clients express high satisfaction and a strong willingness to recommend the company to others.
We recently had the pleasure of meeting OLGA TEIXEIRA, our curtain consultant, and we could not be more impressed with the experience. From the very beginning, Olga demonstrated an exceptional level of professionalism, knowledge, and genuine care. She took the time to understand what we were looking for, listened carefully to our ideas, and… Read more · 1
provided thoughtful advice that made the whole process feel easy and enjoyable. What truly stood out, however, was Olga herself. Her warm, friendly and approachable manner, combined with her attention to detail, created a level of service that is becoming increasingly rare. Olga did not simply come to advise us about curtains and installation - she made us feel that our home and our choices genuinely mattered to her. She was patient, respectful, and never made us feel pressured. We were particularly impressed by the way she combined professional expertise with a personal touch. She represented the company exceptionally well and turned what could have been an ordinary consultation into a genuinely pleasant experience. If there were an award for outstanding customer service, Olga would have our strongest recommendation without hesitation.
Tony& Persa N.
Julie who came to quote had previously visited us afew years ago when we got blinds through Curtain World, was amazing to be able to deal with her again. She made everything so seamless, and was helpful with making choices. Julie has a way of making you feeling super comfortable in her presence. Everything was decided pretty quickly, and she kept… Read more · 1
me up to date with everything. Evan who installed kept me up to date with his arrival time, on arrival he was polite, worked quickly and professionally, explained everything before he left. Evan left the super tidy, you wouldn’t have even known he had been. Would use and recommend both Julie and Evan again. Curtain World is lucky to have them both on the team.
Buying curtains is remarkably difficult when you try to go it alone. We had very wide windows that we needed new curtains for and after trying the online approach, we realised we needed someone way more knowledgeable than us to help get it done. This is where Michelle came in. She spent a great deal of time at our home running through all the… Read more · 1
options with so many samples of fabric to look at and hold up until we found exactly what we wanted. Her advice and experience was invaluable and we couldn't be happier with the results. Our installer Mitchell was wonderful and the job was done so well. So glad we used such professionals!
Reviews with attachments
Prompt and professional service from measure, quote , production and installation. Blinds and full curtains have made a wonderful upgrade. Show details · 1
Mandy was very helpful with ordering and follow-up. Ric was very quietly efficient when installing them today. Very happy. Thanks Show reply
Eugene was a friendly, competent tradesman. Our shutters complete our room. Show details · 1
We couldn’t be happier with our new plantation shutters from CurtainWorld! From the very first consultation through to installation, the entire experience was seamless and professional. A huge thank you to Renata, who was so knowledgeable, patient and helpful in guiding us through the selection process. She really understood the look we were… Read more · 1
trying to achieve and offered excellent advice.
Also, a big thank you to Alex, our installer, whose workmanship was outstanding. He was punctual, meticulous, respectful of our home and took great pride in his work. The shutters fit perfectly and have completely transformed our rooms. They look elegant, are beautifully finished, and have added so much character to our home.
We highly recommend CurtainWorld to anyone looking for quality products and exceptional customer service. Thank you again, Renata and Alex—we absolutely love the result!
Excellent customer service from Mandy and Rioch. Curtains are exactly as expected and look amazing. Installation was smooth and quick. Very professional all round. Highly recommend Show details · 1
Olga the rep was fantastic in helping me choose the right curtains and blinds. She was efficient, helpful, professional and friendly. Paul the installer was also efficient and friendly. I’ll certainly call Curtain World again if I ever need them. Price was very competitive and quality was premium. Show details · 1
Curtain world completed all of our window treatments at our new Airbnb! We are absolutely thrilled with the quality of the product and the professionalism with which they were installed. We highly recommend Curtain World if you are looking for window treatments for your property. Show reply
Curtains look amazing, exactly what I needed for block out and noise reduction All staff from start to finish were very helpful, and really good to deal with Wait time for making of curtains was about two months but it was worth it for the quality Show details · 1
Each of the stages were carried out professionally and respectfully from quotes to installation. House left clean and tidy and workmanship and measuring top class Show details · 1
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- +4
Sarah was our consultant. Very friendly and her knowledge for window coverings was impressive. She guided us with choosing the correct colour pallet to suit our home. We couldn’t not fault Sarah’s service from start to finish. Rick was our installer. He was very professional, efficient and polite. Our home was left immaculate after the install,… Read more · 1
absolute legend of a bloke. Thank you to all involved, your service has been outstanding and we would highly recommend you to our friends and family. Thank you, Ryan and Jess
⭐⭐⭐⭐⭐ i recently had Paul from Curtain World come and hang our curtains, and couldn’t be happier with the service. Paul was friendly, professional, punctual, and took great care with the installation. His workmanship was excellent, and the curtains look absolutely fantastic. He made the whole process easy and stress-free, and it was clear he… Read more · 1
takes pride in his work. We would highly recommend Paul and Curtain World to anyone looking for quality service and attention to detail contact alida from curtain world malaga.
Thank you, Paul, for a wonderful job!
Great service from the quote right through to installation. Quick turnaround, quality products. Friendly service. Very happy with my sheer curtain. Adds such a softness to our bedroom. Show details · 1
Fantastic experience purchasing a sheer and roller blind with Curtain World. Olga the sales rep was amazing and took her time going through all of the options and colours. Then Matt the installer was wonderful, so clean and careful. Both also commented that Curtain World was a great company to work for which was nice to hear. Highly recommend. Show details · 1
I’m in love with my sheers! Thank you for the fastest turn around time in the business and perfection of installation Show details · 1
I couldn’t be more happier with the blinds installed at my new house in Jindalee. Martin my sales consultant was very good and helped with choosing the right blinds for the right room and selection of colours. Gary installed them very good, he smashed through it and all blinds look great am very happy with the final result. Thanks Jake Show details · 1
Latest follow-ups
We couldn’t be happier with our experience with Curtain World. Martin was incredibly helpful throughout the entire process, offering expert advice and guidance to help us choose the best curtains and blinds for our home. His knowledge and… Read more · 1
recommendations made the decision so easy, and the end result looks beautiful.
A big thank you as well to Gary for the seamless installation. He was professional, efficient, and did a fantastic job. We truly appreciate the excellent service from start to finish and would highly recommend Curtain World and these employees to anyone looking for quality curtains and outstanding customer service.
Follow-up · We had a quote provided to us by Martin during a sale period and paid the deposit required that day. Final payment was required on day of installation and quote prices were honoured even though installation was after the sale had ended. Although our choices were not the least expensive choice, the outstanding quality, service, and professionalism… Read more
Fiona was a Great Consultant, and nothing was to much for her. Came up with lots of ideas and suggestions. And the Curtains and Blinds are Great. Vince the fitter was so lovely. Just got on with his work, and did a great job. Left the place neat and tidy.. It was easy to navigate the store, and consultants were very helpful. Show details · 1
Follow-up · Product was really nice and what I was looking for. Fiona did bring quite a few samples. The range, texture and colours were all really nice. Installation was about 4wks.
We have always used Curtain World for many years and found them to be an excellent company to deal with. They produce an outstanding product and we have always been very happy with the end product. Show details · 1
Follow-up · Since my former review, we have had Curtain World add some additional curtains to our new villa and once again the product and service was outstanding. Could not recommend them highly enough.
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In-depth reviews
Excellent Service from Start to Finish We had a great experience with Curtain World. The sales process was smooth, and our consultant was extremely knowledgeable, patient, and helpful. She provided plenty of options and guided us in choosing curtain fabrics, colours, and window treatments that looked great while staying within our budget. She… Read more · 1
also helped us rethink the bedroom window trim selections, taking both practicality and space into account.
Installation was seamless and completed quickly. Since the curtains were made locally in Perth, the turnaround time was excellent. The quality of the curtains, tracks, and installation is outstanding, and the finished result looks fantastic. We considered doing it ourselves but didn't want to risk damaging the walls or cornices in our new home.
Overall, it has been a very professional experience from consultation through to installation. We're still waiting for our plantation shutters to be installed, but based on the quality of the sheer curtains, we're confident they'll be completed to the same high standard. Highly recommended!
Order was made with incorrect name spelling. Called to rectify, new invoice with correct spelling received. Waited 12 weeks for delivery, contacted by delivery person. Did not arrive on advised date, wasted a day off work. Called the following… Read more · 3
Monday to be advised delivery person was sick on original date and contact would be made to reschedule. I Had to follow up to reschedule date as no contact was made. New date set, then called to be advised on new day of delivery that it would not be delivered as item could not be found. Wasted another day off. Told to call the office. Called the office, advised the delivery person would contact with new date. Awaited call, call not received, one week later I called the office to arrange new date. Receptionist was rude, had me spend several minutes reiterating the whole story to be told she could not help and would redirect the call. I suggested it would have been helpful if I was told this before I spent minutes speaking with the wrong person. Receptionist said she “could not get a word in edge ways”. My patience was tested at this point after the total shambles of poor service I had received thus far it was not unreasonable to be annoyed at this point by the receptionists rude comment. I was redirected to another person who was extremely apologetic and very professional - thank you. Advised delivery person would make contact to yet again schedule delivery and advised issues were caused by the incorrect name spelling on the first order. Although the original order and the rectified order had the same job number. I will not recommend or purchase from curtain world again. I have since heard other similar stories echoing my own. CW is on the expensive side and for this there is an expectation of good, professional service. You did not deliver, lift your game curtain world.
Follow-up · After a poor experience I was contacted by customer services and the situation has been rectified. The product received is a quality product as expected from Curtain World.
- +1
Purchased sheer curtains installed 2020 in 4 empty downstair bedrooms, which also have internal and external rollerblinds - Curtain World replaced curtains in 2022 due to sun damage and tearing, with acknowledgement this should not occur however here I am again 2 years later with the same issue. 3 of the rooms are easily torn through sun damage. … Read more
These windows (when the roller blinds are not down) average 4 hours of direct sun per day (when its extremely hot the house is closed down to keep cool) I work from home so this is easily monitored. The customer service this time has been blunt and sorry but last replacement did not restart the 2 year warranty and replacement is out of warranty. This fabric is obviously not fit for purpose and should not be sold if it needs replacing every 2 years - sheers should last far beyond this. Beware of 2 year warranty - other companies offer 5 years. The assistance that Curtain World have come back with is replace again at a goodwill discounted rate !! Im sorry after 20+ years and many referals to Curtain World you have lost my custom !! I have contacted ACCC as I am sure readers would agree, 2 replacements within 5 years is just poor quality fabric and not at what a poor qaulity cost!! Seriously be warned...look elsewhere with longer warranties and better quality fabric.
Recent reviews
Absolutely love our sheers , totally transformed our living room, cannot wait for the shutters to come and be installed to complete the living room . Kirsty and Ewen were absolutely amazing, so friendly and professional , would totally recommend Curtain world to everybody. Thankyou again Kirsty and Ewen . Show details · 1
Curtain World supplied and fit my custom white sheer curtains in my apartment. I am very pleased with how they turned out. Lyn was very thorough with her measurements and explaining the different options. Evan came to install and did a fantastic job, he installed 3 x floor to ceiling sheers in under an hour, no fuss! I would absolutely recommend Curtain World for window treatments! Show reply
Martin was a great consultant who gave us some grear advice on the configuration of our blockout/sheer curtains. Evan did a great job on the install, good communication when he was running a little behind and a very quick install. Extremely happy with the product. Show details · 1
Beautiful curtains and Customer Service! Sales consultant Kirsty was amazing and professional, and helped me choose beautiful fabric and colours that matched my room perfectly. 100% recommend Curtain world! Show reply
I’m loving my new curtain thanks. Kirsty responded promptly after my original request was misplaced - she was efficient and pleasant. Anthony was courteous and explained each step of installation and ensured I was happy before he left my house. Show details · 1
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Hi Belinda. Unfortunately, (as with any product)… Read more (+3 replies)