Don't waste your moneyI thought I was buying an Australian product, their website leads you to believe that's what you're doing. I don't mind buying from China, I would like it to be a choice and not a trick.
Delivery time is wildly exaggerated. My canvas took 4 weeks to arrive, tracking number didn't give updated or accurate information. I emailed multiple times and was fobbed off with platitudes and assurances my satisfaction was important to them.
I asked for a refund on multiple occasions as I stopped believing there was an order and thought I'd been scammed.
My... Read more canvas went to a post office over 1000km away. I notified customer service who again told me my satisfaction was important to them. When I finally received my canvas it was in a thin, flimsy plastic bag with multiple signs of damage after its extremely long journey. The canvas itself is also damaged slightly. Upon notifying customer service I was told a replacement would be sent because my satisfaction is important to them. 11 days later I enquired after my replacement and was told "management" had reviewed it were not replacing it. If I hadn't enquired I still wouldn't know. I have found this company to be unethical and dishonest and wish I'd never wasted my money. Clearly my satisfaction is not as important as they said in every single email.
Another dishonest Chinese business posing as AustralianThis business poses as a small Australian business whereas they operate from China. It is unacceptable to use this dishonest tactic to win the support and trust of the Australian consumer.
Not Australian but ChineseThe website does does not disclose the item is printed and shipped from China, instead only displaying a Sydney address. We feel this is exceedingly misleading to your customers, who may choose to only buy Australian products, if they have the full facts.
Your website states that you deliver door to door in 5-7 business days. We ordered and paid on May20th, so now we would be more like 14 business days out from that and by the supplied tracking records, our order is still in China. No matter how good the canvas might be when it eventually arri... Read moreves here this bad customer experience has left us extremely dissatisfied with your company and we will feel obliged to give you a review that reflects the level of service and honesty we have been given, which is poor in the extreme.
Love the reproduction of my photoI thoroughly recommend Canvas on line, customer service was efficient and very helpful. I was emailed a draft of how my finished photo would look on canvas and I was able to select exactly which area of the photo I wanted to be reproduced. The canvas arrived in a couple of weeks and was packed carefully. I am very happy with the result.
Couldn't be happier!I just received four framed canvases and they are absolutely gorgeous!!!! The quality far exceeded what I had imagined. I can honestly say that they are flawless. The wood on the frames is so nice and the exact tone I was after.
Terrible communication and no show on faulty productI have emailed 3 times and it’s been over 2 months and this company still haven’t sent me a replacement of the faulty product. I even paid more for delivery for this. The canvas is lifting off the wall. I notified them 2 months ago ASAP when I received it and they said they’d send another. Nothing in 2 months. Wouldn’t purchase from here again and will let other know this also.
Happy with my printsGreat customer service, always replied to every email. Sent proofs before asking for payment. Received in good time and very happy with the end product. Would highly recommend this company
Frustrated but happy with order in the endAfter receiving my tracking number I then realized it was made in China to my surprise. Very disappointed and furious it was not stated on website.
Thinking it was made in Sydney I didn't hesitate as I wanted to support Australia. Took 5 weeks with continuous emails and not much support. Was an automated response service.
In the end all emotions aside, I received the print and to my surprise it was PERFECT.
The finish was amazing, so good job there.
To have a successful business you need honesty and a good communication base.
HORRIBLE, falsely advertising canvases are made in AustraliaThis company falsely advertises that the canvases are Australian Made, they are NOT, they are made in CHINA!! Website also states 5-7 business day turnaround to door, it took 20 business days to arrive! Horrible customer service when confronted them that they mislead customers. How are we supposed to support Australian made and owned companies when they blatantly lie!
Do NOT use this serviceI placed an order on the 14th May at which time I was advised that delivery would be 5-7 days from that date. The print did not arrive until 15th June and when I opened it it had a small but very noticeable dent in the top left-hand corner of the canvas. I immediately bought this to the attention of Custom Canvas Online. Their response was..."Can you try to use the garment steamer or hot cloths iron that sprays hot water to smooth out the dent"? The also offered a store credit of $80 that I will not be using as I will never use this service again. I have spent $300 for a canvas I cannot hang.
FamilyJust perfect, looks fantastic, colour great, could not fault it, I would not hesitate to order through custom canvas online in the future and I wouldn’t hesitate to recommend to my family and friends
AstoundedI am absolutely amazed at the quality of the finished product.
I will highly recommend your products if asked.
Saving your business as a favourite for easy access next time
Great purchaseWe are really happy with the quality and the delivery was fast seeing as it came from overseas. We will purchase through this company again in the very near future.
Good quality & Good valuewe are really happy for the quality of the canvas.
We have used other companies before but your products are the best!!
The shipping came from China (so it's not based in AU?) but didn't take too long.
Not Australian but ChineseUnfortunately I thought was Australian company but it's Chinese. I did aske them they never reply and I am still waiting for my order, I should have read reviews before submit my print
Questions & Answers
Just wondering what the approx. shipping time is to Melbourne?
The turnaround time is about 5 working days include delivery.
Hi Alex - a week at the most.
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