Reviewer Photos & Videos
Frustrated but happy with order in the end..
After receiving my tracking number I then realized it was made in China to my surprise. Very disappointed and furious it was not stated on website.
Thinking it was made in Sydney I didn't hesitate as I wanted to support Australia. Took 5 weeks with continuous emails and not much support. Was an automated response service.
In the end all emotions aside, I received the print and to my surprise it was PERFECT.
The finish was amazing, so good job there.
To have a successful business you need honesty and a good communication base.
HORRIBLE, falsely advertising canvases are made in Australia
This company falsely advertises that the canvases are Australian Made, they are NOT, they are made in CHINA!! Website also states 5-7 business day turnaround to door, it took 20 business days to arrive! Horrible customer service when confronted them that they mislead customers. How are we supposed to support Australian made and owned companies when they blatantly lie!
Do NOT use this service
I placed an order on the 14th May at which time I was advised that delivery would be 5-7 days from that date. The print did not arrive until 15th June and when I opened it it had a small but very noticeable dent in the top left-hand corner of the canvas. I immediately bought this to the attention of Custom Canvas Online. Their response was..."Can you try to use the garment steamer or hot cloths iron that sprays hot water to smooth out the dent"? The also offered a store credit of $80 that I will not be using as I will never use this service again. I have spent $300 for a canvas I cannot hang.
Just perfect, looks fantastic, colour great, could not fault it, I would not hesitate to order through custom canvas online in the future and I wouldn’t hesitate to recommend to my family and friends
I am absolutely amazed at the quality of the finished product.
I will highly recommend your products if asked.
Saving your business as a favourite for easy access next time
We are really happy with the quality and the delivery was fast seeing as it came from overseas. We will purchase through this company again in the very near future.
Good quality & Good value
we are really happy for the quality of the canvas.
We have used other companies before but your products are the best!!
The shipping came from China (so it's not based in AU?) but didn't take too long.
Not Australian but Chinese
Unfortunately I thought was Australian company but it's Chinese. I did aske them they never reply and I am still waiting for my order, I should have read reviews before submit my print
5 Star Customer Service
A total professional and great customer service. Canvas well packed and received within days. Highly recommended. No regrets. Their customer service follow ups and advises in regards to your print submission are remarkable. If only other businesses could apply this kind of customer service. To top it all when the product arrived .. it was A grade! Pricing was very reasonable too!
Wow great service and communication
Really happy with how fast my order was and how great your communication was. My brother has received his gift and is super impressed with the quality. Looking forward to doing business again soon.
Kind Regards Niki
Be Aware that this is not an Australian company, even though they try to portray that they are. I deliberately chose them as I believed that they were an Australian Company, but only found out when I received the tracking that my prints were coming from China. This is very annoying and then became indicative of the quality that they produce. I thought by ordering from an Aussie company that I was firstly supporting a local Aussie business, secondly, it would ensure a reasonable quality of product and lastly, it would ensure a speedy turn around.... So, the first issue was that the prints took much longer than they say on their website, then I had multiple issues with delivery, which was a combination of their error and the courier incompetence, then when I finally received the canvasses, they were both of very very basic quality, only just held together, and each one had one of the support struts not attached. I asked for a replacement and they refused, and offered a small refund. To be fair, they did respond reasonably quickly to this complaint. However, my canvasses were very large and hence cost quite a bit of money, and the refund they offered really did not compensate for the poor quality of the frames. They finally agreed to slightly increase the refund, but complained to me that they had to pay higher than usual courier costs due to the size of the prints, which was apparently my fault?! To top it all off, when I attempted to leave what I consider a more than fair review on their website, they blocked my review and would not post it. Please use this company only if you understand that it is NOT AUSTRALIAN, that it will take much longer than promised to receive your canvas, and the quality will be only barely acceptable. Do yourself a favour and find a truly Australian company to support instead.
Amazing print quality
I ordered a wedding photo through custom canvas . The acrylic print they did for me was amazing . The quality of the print was impressive. I will definitely be ordering again. The service was also great and can see they also care about attention to detail
Better than I expected!
SO happy with the end result. Still wrapped in plastic and ready to be hung. Can’t wait to purchase another 10 pieces of art for our office space. Very, very happy with the service and end result. Exceeded my expectations!!
Chinese Company faking as an Australian Company. I am so furious I got sucked in! Don't buy from China
During Covid it is now more important than ever to support Australian Companies. I searched all over their website to ensure I was buying Australian, so I thought! The only way I found out was from their email to me with my tracking details via FedEx shipped from Xiamen CN. They pretend to be Australian with the address of 361-363 KENT STREET,SYDNEY NSW 2000, Australia, there is no store at this address, looks like a private apartment block. No phone numbers. I AM MORTIFIED THAT I WAS DECEIVED INTO THINKING THIS WAS AN AUSTRALIAN BUSINESS. I will be reporting them to the Authorities as they are deceptive, using a .com.au address also. I am furious that I have sent my hard earned money over to China.
Do not trust this Chinese company
I placed an order on 23 Mar 2020 for a Panoramic Canvas Prints which costed me $85.90. I received my order from China on 14 Apr 2020 (i.e. three weeks later) but the print sadly had damages on it. The pacel arrived completely fine and in original shape (i.e. it appears the parcel was not even slightly damaged during transportation). The defect was probably due to the printing technology or material used. Upon receiving the parcel and realising the defect, I logged into my online account at their website, and placed a return request but unfortun...ately have not heard from you since then. Simply put, my $85.90 went to the bin. As other have said, Chinese has registered this AU domain with a address located at Sydney. There would be no customer support if you place an order. Edit: they finally contacted me and offered a replacement
Other Photo Printing Services
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.