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Failed to deliver correct Chairs and Table leg scratched.
Very unpleasant experience and poor customer service. I purchased a Dining Table and ten chairs from Custom Design at Hills Super Centre in September 2020. I’m told there is a 6-8 week wait. After 6 weeks I am delivered my table and ten ‘loan chairs’. These chairs are both different model and stain. I notice that the table leg is scratched and I'm told they will fix it when my chairs are swapped out. Fine, I accept this. Fast forward to February 2021 and the scratch is repaired and my chairs get replaced. But they are the wrong model. Different...to what I requested. Another few days go by while they try to get the chairs I ordered and now I'm told that the chairs I chose are no longer available, discontinued. I had the option for a full refund and return the furniture within the week. So am I supposed to sit on the floor while I wait another 8 weeks? Very inconsiderate, dishonest and no empathy to the customers expectations. Would have been nice to know when furniture is discontinued BEFORE you sell it. Would have saved me a lot of hassle and anguish.
Bed side table
Purchased our beside table which we love love love! A big thank you to Anthony from Moore park as these beside table was designed to suite our needs.
Received our lounge today from Custom Design Moore Park. We are very happy, It is everything we asked for. Thank you so much Adam, Anthony and Jayne you are a great team and made the whole process enjoyable from the first day to delivery day. Much appreciated and will be definitely recommending you .
D & G Baxter
The worst product ever
We purchased the attached sofa 6 months ago, within 2 months it sunk and left our a-s marks on it. Contacted [name removed] and was advised we could have a replacement (but the manufacturer stated we would be in the same position 6 months down the track) or we could upgrade, AT OUR COST, a former foam. We wanted to support an Australian company but have been truly disappointed in this company.
Brilliant furniture storewide
Custom Designs has impeccable quality furniture, and customer service. I bought a sofa and armchair at their Moore Park store (the Soho 3 seater and Soho armchair). It will fit perfectly in my living room and I think it is modern and graceful.
At the Moore Park store, all the team was great. I particularly want to acknowledge Anthony, Jayne and Adam. Jane was really personable and helpful with her knowledge of the 'contending' sofas I was considering buying- Soho, Jojo and Cleo; Anthony has really across the board knowledge of the furniture industry and passion for quality customer service; and Adam was attentive and enthusiastic.
I am so happy with my new sofa and very happy with my choice.
Dining room table - stained colour nothing like showroom
Bought a dining room table, and the colour is nothing likE we went through in store. I spent thousands of dollars on this table and dislike the colour so much. I now put table cloths to hide the true colour of table. Such a disappointment. I went back to store, and had an argument, as nothing like showroom pieces, or what we described but he said it looked good, and was told will probably need to pay more to re stain. Spent so much money already and can’t afford to pay more, so now have to live with it.
We are absolutely thrilled with our new wall unit. Anthony and the team could not have been more helpful and it was an absolute pleasure dealing with them. Nothing was too much trouble and the unit was tailored exactly to the size we wanted and the colour. This company gives good old- fashioned service which is so rare today. Can highly recommend Custom Design Furniture.
Its been about 6 months since purchasing a custom lounge and entertainment unit from Risky and team at Custom Designs - The sales experience was like working with a close friend to achieve the best outcome possible. Every part of the process was done thoughtfully and with complete clarity. This team knows their craft and asks all the right questions to ensure the piece comes out just how you want it!
We are ecstatic with the quality and comfort of the lounge, and the beautiful Tassie Oak TV unit with customized drawers. Have been back into the store just to say hi to the team and thank them for the great service.
This team is an underutilized gem hiding inside SupaCenta!
FANTASTIC SERVICE AND FOLLOW UP
We recently purchased 2 lounges from Custom Design Moore Park.
We had looked at numerous lounges before we went to this super shop. Anthony and his team were outstanding. Anthony in particular took time to listen to what we needed and absolutely nothing was too much trouble.
This extended to when we had a query a couple of months after we
had bought them.
Again, he was so helpful and went all out to make sure we were happy and we certainly are. Highly Recommended
Sue and Paul
My fourth very happy shopping experience
Have just had a wonderful lounge chair made. Everything I had asked for.
Service was wonderful at Artarmon shop. Girls so friendly and helpful.
Parking is easy, pick up just outside door. Beautifully made product.
High end quality pieces!
We keep coming back! Thank you to Custom Design and the friendly staff at Moore Park for always looking after us. High end finish, beautiful fabrics and solid superior timber. Always excited to receive the deliveries. Highly recommend!
I had looked at many shops for a sofa to fit a difficult space before I went to Custom Designs at Moore Park SupaCentre. The staff could not have been more helpful, they lent me fabric swatches to take home and trial and at no stage did they rush me or try to close the sale. The custom built sofa when it arrived was worth all the time and effort, I am delighted with it and the service I received from Jayne and Anthony and recommend them without hesitation.
Great service and great range
We ordered 2 sofas and a chair and ottoman from Jayne at Custom Designs Moore Park.
She spent ages with us and was very patient and helpful.
We were extremely satisfied with Jayne and Anthony and all the staff for a professional caring attitude.
The sofas and chair are just what we ordered and are very stylish and comfortable.
Very happy customer!
We have just purchased a most beautiful dining suite/ TV unit which arrived within the time frame given when ordered. We are absolutely delighted with our purchase. Many thanks to Riz at Moore Parke for his patience and guidance and also to Jayne for her assistance as well. Thankyou!!
Sales are not aware how add-ons affect the final product and are reluctant to resolve issues if they
Jayne at Moore Park works hard to get the sale and once done she doesn't want to know about you especially if something gets wrong with the furniture. Be careful when customising the furniture you see in store. While sales people would be happy to sell additional features, they'll do nothing to rectify issues if such features significantly affect comfort (even though sales have deceptively withheld that information from you).
In our case the sofa bed we received was higher and shallower in depth compared to the sofa displayed in the store,...back cushions were also shorter. Overall, the lounge we've got was quite uncomfortable compared to the one we saw in store and based on which we made the purchase. When I contacted Jayne, she had no intention of helping to resolve this situation even though it was her fault of not warning us that installation of bed is likely to affect height and depth. Her response was "nothing can be done". When I insisted, Jayne promised to discuss our situation with the manager Anthony and contact us ASAP. Haven't received a word from her in more than a week, we went to the store to check how the things are traveling. Anthony did not seem to be very keen to help us either, however, he promised that some other person will come and take a look at the lounge. Needless to say that no-one turned up. More than a month since they promised to send someone and neither Jayne nor Anthony bothered to follow up with us. Now using the lounge for about two months I noticed that one seat cushion started sagging, perhaps because the foam was not evenly cut. Given Jayne's attitude towards their customers, I'm very reluctant to raise these issues with her and her boss - it's simply waste of my time. It's particularly disappointing because they knew I'm pregnant and want to have these issues sorted soon.
|Category||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining and Sofas|
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