Exemplary Service and Quality Product
I am an older person and in ordering a new bicycle from Cycling Deal, I made a mistake and had selected the wrong model. As soon as I realised my mistake when the bike was delivered in perfect condition and well packed, I contacted Cycle Deal with my problem.
Alex Feng promptly replied and accepted the return, plus helping with the return postage. The original bike was extremely well built, top quality and a pleasure to look at - definitely try his products.
Cycle Deal are 5 Star Plus!
- Online Store
- Verified customer
Cheap and poor quality
The item was delivered fast , but in the advertisement showed pictures of the roof bike rack being able to fit a mountain bike, this was a blatant LIE, because I thought it would fit , I attached to my roof racks . Then realised that my expensive mountain bike won't fit, also that quality of rack was so weak and poor , would be a dangerous risk to even try using for transportation. I contacted the seller by phone about adaptor, he was quite rude and said that he doesn't sell adaptor. I contacted the seller by email to ask about returning roof b...ike rack for refund , said not if has even slightest marks or scratch. The rack is basically in unused new condition with the slightest of mark where was attached to roof rack . So I can't risk returning as he won't refund . This seller is a liar and a thief , selling cheap poor quality items with false advertising. NEVER BUY FROM THIS CON-MAN......
Fantastic Customer Service, Products, Price and Help!!!!
Dealing with Andy and the team at Cycling Deal has be a pleasure with quick responses to my email questions and precise help I wouldn't buy anywhere else. Their prices and service is 5 star plus. Even when i made a mistake with a installment of a product I purchased from them they helped me out. thanks for everything Cycling. Tim.
Great follow up!
We had a small problem with an item from Cycling Deal. Andy was extremely helpful and the issue was quickly resolved. Thank you for your prompt and helpful service. We would definitely but from Cycling Deal again.
I brought a Folding Bike Box and the service was great answered all what I needed to know on the Box and the delivery was on time. I would like to thank Andy for getting back to me re box and now I can travel over seas with my bike.
Unsatisfactory Sales Inquiry response resulting in extremely poor service.
I requested information on a bike that was listed as out of stock, asking when it would be back in stock. The reply was Sorry this bike is discontinued. No suggestion to another bike, items, no request for information regarding my cycling requirements. Poor Sales Service
Ordered a bike rack. Great deal on sale.
Free delivery and my parcel was in good condition.
BnB Bike Universal rack for one bike easily fitted to my hatchback car.
Tracking of parcel available.
Back on the bike
Wednesday I called in to cycling deal, walked out with a smile. The staff were friendly and easy going,the shop was well presented and there was an array of bikes [with good specs] and accessories. I bought Hasa carbon ultegra for a great price,have only been on one ride so far and after a couple of minor adjustments 'it was great". thank you to the bike mechanics who assembled the bike without booking it in. They also offered me a fantastic price on another bike I was eyeing off and still might take them up on their offer if it still stands closer to xmas. Go and have a look you won't be disappointed.
I will be back
I brought an adjustable front fork stem a great piece of kit for a 72 y/o, it's making my riding a lot easier and only requires one key with a small extension to alter so I can alter it on the go.
Thanks Cycling Deal.
Avoid at all COSTS! What a sham!
Seek other online bike retailers as this place is a downright sham! Spent a few hundred dollars and have not received my order. The 'Australia Post' tracking just states they had received the information but no further scanning. It's unlikely that there's an issue with Australia Post and most likely that Cycling Deal have not sent the item to save on their end, or perhaps keeping the goods I have purchased. Any good Google Reviews can clearly be seen as false attempts to rectify their abysmal customer service. You're guaranteed email responses that avoid your questions and try to pass the blame.
GO TO OTHER WEBSITES INSTEAD.
Poor quality clamping handle breaks
I bought an Indoor Bike Trainer Portable Exercise Bicycle Magnetic Stand With Resistance Shifter from CyclingDeal 6 months' ago. Recently I broke my bike chain and had to remove the stand. On attempting to refit the stand, clamping handle broke - is plastic and inadequate under required pressure.
I dont really know much about Cycling Deal but at a guess I'd say their niche is end of line and 2nd tier product distribution. That's great as I can often find products not readily available on mainstream sites, these include parts for older bikes and home handyman quality bike tools all at a good price. We need retailers like this because the leading retailers often only stock the latest gear leaving the average cyclist out in the cold.
- Cycling Deal
- Verified customer
All up a great website
I've purchased from Cycling deal twice in the last two weeks, both times the value was around $20. They use FastWay couriers and both times the item arrived in Adelaide in 3.5 business days + weekend (it wasn't dispatched until the day after the order). Both times the postage was free ($20 min for free postage). Speedy delivery for free is a really good deal.
Their prices are not always the cheapest. I've picked up a some equivalent/identical things from my local bike shop for cheaper, but in those cases it wasn't too much dearer. The things I did buy, I couldn't find anywhere else to compare, but the price seemed pretty good to me.
All up, I'm pretty pleased with the service.
Great product great service great price
Easy to talk to all staff members always will to help
look online Shop in store never have to wait to long for products
Thanks to Andy & staff once again for there knowledge & quick service . Fantastic affordable shop both instore & online.
Been dealing with these guys for a thew years and and have bought three bikes and parts. I have always found the team very helpful ecpeacally Andy who is the manager always a smiling face there l couldn't recommend them highly enough. Nick h
Great service,Exellent prices
Always had good customer service and helpful advice to find the parts i need have used them many times from my sons bmx parts to my road and mtb parts prices can not be beaten will always use them as a first port off call for my parts
Great customer service!!
Excellent service by all around staff!! Due to staff being so busy we couldn’t have bikes assembled for a few days but managed to go out of their way just in order for us to have bikes in time to go for a ride in a matter of a day!! Really appreciative and highly recommend for everyone!!
- Cycling Deal
- Verified customer
I purchased a new Bianchi frameset from CyclingDeal only to find an issue with the headset cups. Andy was excellent about this and organised a very quick exchange. The new frameset was in my hands only a few days later. Very impressive customer service.
|Category||Bike Shops||Physical Shops and Bike Shops|
|Contact Number||03 9133 0992||03 9133 0992|
|Address||69-73 Smeaton Avenue, Dandenong South VIC 3175, Australia|
|24-Hour Phone Contact||No||No|
|Online Live Chat||No||No|
|Offers Repairs & Maintenance||No, Sales Only||No, Sales Only|
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