Unsatisfactory Sales Inquiry response resulting in extremely poor service.
I requested information on a bike that was listed as out of stock, asking when it would be back in stock. The reply was Sorry this bike is discontinued. No suggestion to another bike, items, no request for information regarding my cycling requirements. Poor Sales Service
Ordered a bike rack. Great deal on sale.
Free delivery and my parcel was in good condition.
BnB Bike Universal rack for one bike easily fitted to my hatchback car.
Tracking of parcel available.
Back on the bike
Wednesday I called in to cycling deal, walked out with a smile. The staff were friendly and easy going,the shop was well presented and there was an array of bikes [with good specs] and accessories. I bought Hasa carbon ultegra for a great price,have only been on one ride so far and after a couple of minor adjustments 'it was great". thank you to the bike mechanics who assembled the bike without booking it in. They also offered me a fantastic price on another bike I was eyeing off and still might take them up on their offer if it still stands closer to xmas. Go and have a look you won't be disappointed.
Avoid at all COSTS! What a sham!
Seek other online bike retailers as this place is a downright sham! Spent a few hundred dollars and have not received my order. The 'Australia Post' tracking just states they had received the information but no further scanning. It's unlikely that there's an issue with Australia Post and most likely that Cycling Deal have not sent the item to save on their end, or perhaps keeping the goods I have purchased. Any good Google Reviews can clearly be seen as false attempts to rectify their abysmal customer service. You're guaranteed email responses that avoid your questions and try to pass the blame.
GO TO OTHER WEBSITES INSTEAD.
Poor quality clamping handle breaks
I bought an Indoor Bike Trainer Portable Exercise Bicycle Magnetic Stand With Resistance Shifter from CyclingDeal 6 months' ago. Recently I broke my bike chain and had to remove the stand. On attempting to refit the stand, clamping handle broke - is plastic and inadequate under required pressure.
I dont really know much about Cycling Deal but at a guess I'd say their niche is end of line and 2nd tier product distribution. That's great as I can often find products not readily available on mainstream sites, these include parts for older bikes and home handyman quality bike tools all at a good price. We need retailers like this because the leading retailers often only stock the latest gear leaving the average cyclist out in the cold.
- Verified customer
All up a great website
I've purchased from Cycling deal twice in the last two weeks, both times the value was around $20. They use FastWay couriers and both times the item arrived in Adelaide in 3.5 business days + weekend (it wasn't dispatched until the day after the order). Both times the postage was free ($20 min for free postage). Speedy delivery for free is a really good deal.
Their prices are not always the cheapest. I've picked up a some equivalent/identical things from my local bike shop for cheaper, but in those cases it wasn't too much dearer. The things I did buy, I couldn't find anywhere else to compare, but the price seemed pretty good to me.
All up, I'm pretty pleased with the service.
Great customer service!!
Excellent service by all around staff!! Due to staff being so busy we couldn’t have bikes assembled for a few days but managed to go out of their way just in order for us to have bikes in time to go for a ride in a matter of a day!! Really appreciative and highly recommend for everyone!!
Item was purchased, sent, then suddenly out of stock??
I purchased an item online from this store then received notification that the item had been sent complete with a tracking number. Then 2 days later I received another message informing that the item that had already been ‘posted’ was out of stock.
So in the lost days I used up a discount code that expired, passed up on opportunities to purchase other items and missed the birthday of the person I was gifting the item to.
Not good enough CyclingDeal. You lost a long-term customer with that botch-up.
Pretty good online store to deal with!!
Andy from cycling deals is pretty good to deal with responds to your emails...purchased a mountain bike online..the time of delivery was pretty ordinary though paid extra for fast delivery was a few days over the date given!! Direct freight are pretty useless. Cycling deals needs to change there courier carriers!! Received bike back derailer thread was stripped had to re thread derailer thread. All in all wasn't the best.
I purchased some shoes and shorts which were too small for me. I shot the guys at CyclingDeal an email explaining that I'd like to return and refund and within a week I'd sent my stuff back via post and the refund was processed. No hassle or fuss, and the guys were very helpful in keeping me updated as to what was happening on their side. Will definitely be using them again!
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