Cyrus Rugs

The sales person was extremely helpful , not pushy and she gave us options . Show details

I bought a large rug for an office space from the south tweed heads store. The lady who served me was so lovely, extremely helpful and although they did not have the size I needed, she jumped on the phone, rang around and managed to source one for me. From purchase to delivery was so easy and the rug looks fabulous in the space. I’d definitely use Cyrus rugs again. Show details

I was very happy with Cyrus Rugs. The staff were helpful and rugs were reasonably priced. I was specially impressed by the variety and number of rugs available. There were many styles and sizes to choose from. I would recommend them to all.

Amazing large coloured hemp mat, fantastic quality and great service. Show details

Always great service and the rugs are great at reasonable prices

The salesperson was very helpful and patient. I am really happy with the rug we chose. It has worn well and looks great. Show details

I purchased several rugs for an Old Queenslander during my visit late afternoon. The staff was very helpful, guiding me to the rugs that suited my plans very well. My guests' comments have also shown appreciation for these beautiful works of hand-knotted art.

Staff were very helpful and rugs are good quality and very attractive Show details

The rug is very satisfying and suits the room very well happy with it Show details

I’ve been in the store in Nerang and the sales assistant is soo lovely. I didn’t decide yet but definitely will buy there. Show details

Very good product & helpful honest service, expert advice on which one to choose

I found it hard to sleep with water feature going 24/7 but could block it out only for another annoying sort of a drip that went all night Hard to view television where situated and slow internet so kept falling out of reception Bed was comfortable,very small once get suitcase in room not much space Show details

We initially purchased a rug we thought we’d like but it didn’t work so we took the rug straight back to the Tingalpa store and asked if we could exchange. Was no problem at all for the wonderful staff! They really wanted us to get a rug that worked for our space and were so kind and patient. The exchange was easy and we love our new rug! Show details

Such great service - could not have e been met helpful - thank you !! Will come back!

Sales person was extremely helpful and friendly even looked online to find something we liked

Lovely cotton rugs. Great colour range, many sizes and excellent value for money. These rugs can be machine washed and they dry quickly. Great option for the tropics! I always enjoy shopping at Cyrus Rugs. Show details

We had a great experience with both customer service in store and going out of the way to deliver our rugs. Show details

It was a lovely warm welcome, very knowledgeable ,, friendly smile, and great service

I ordered and paid for a rug from Cyrus Rugs on 10 June. After waiting several weeks without receiving it, I contacted the business and was told it would be dispatched that day. It was not dispatched for another week. The courier then took far too long to deliver it, including leaving it at the Geelong warehouse for five days. The rug was… Read more

advertised as grey, but the rug I received was cream. I contacted Cyrus Rugs and spoke with [Name Removed], who asked me to provide photographs. I sent several photos, including comparisons with grey items that clearly demonstrated the difference in colour. I was advised that a courier would be arranged to collect the rug for return to the Queensland warehouse. I then waited another five days for collection and had to make repeated phone calls asking when it would happen. I was initially told that my refund would be processed once there was confirmation that the courier had collected the rug. I provided photographs confirming its collection, but was then told the accounts staff member was unavailable. After that, I was advised that the refund would not be processed until the rug had arrived back at the Queensland warehouse. This contradicted what I had previously been told. The return courier also took approximately two weeks, further delaying the process. I eventually received my refund, but only after an unreasonable amount of waiting, repeated phone calls and messages on my part. Cyrus Rugs has since updated its website to reflect the rug’s correct colouring, but that does not excuse the inaccurate description at the time of my purchase or the way the delivery and return were handled. Overall, this was an extremely frustrating experience involving lengthy delays, an incorrectly described product, inconsistent information and considerable effort required from me to obtain a refund. Based on my experience, I cannot recommend Cyrus Rugs. I really wish I had read their reviews prior to purchasing as they are not great with a very low score. I would have saved going through two months of misery. I have since purchased a beautiful rug from another business.

If I could give a lower score I would. Terrible customer service by all including [Name Removed]. Show details

I purchased a rug in-store for approximately $3,000 and later returned it to exchange for a different rug valued at $1,200. While the exchange itself was processed, the remaining balance of around $1,800 was issued as store credit only. I requested… Read more

a refund of the difference, given the significant amount and the fact that the original item had been returned and replaced with a lower-value purchase. Unfortunately, this was declined, and I was advised that store policy does not allow refunds for in-store purchases.

While I understand policies exist, I feel there should be some flexibility or goodwill consideration in situations involving large amounts. Holding such a substantial balance as store credit is not practical for me as a customer.

They have NOT responded to my emails so obviously DO NOT CARE that I am out of pocket by so much money.

I would recommend that anyone purchasing a rug to go elsewhere, where refunds are given and customers are valued. $1,800 is fa lot of money not to get back.

WARNING - Do not give them your money as you have to fight to get it back – Do not pay by Credit or Debt card, we bought an expensive rug, got home and the rug was badly damaged after they yanked it from the hanger and rolled it up so when we too possession the damage could not be seen. Returned the good immediately but Cyprus Rugs after 15days still have not given back our money - too many excuses, terribly poor customer service and the staff don't show any compassion what so ever! Show details

Very Poor Customer Service – Worst company to deal with. Went to the Bundall store and found a rug we liked but it was too small but there was a larger one on line. When we asked the store manager, he advised that he could bring it in for one price. When we mentioned it was cheaper on line, he turned very aggressive and did not want to talk to us and walked away. So we… Read more

ordered it online instead. Several days later, I contacted the Nerang store and they advised it would be in on a Tuesday and delivered the next Thursday. No show, no calls, nothing after us staying home all day. I called the next morning and the store person said the delivery driver called several times but that wasn't true. Went to the store and picked up myself. I asked for compensation but was advised no such luck. Just a poor customer experience.