Danoz Direct

Very poor experience. The order was never shipped, no tracking was provided, and there was zero communication from the seller. After waiting far longer than reasonable, I had no choice but to cancel and request a refund. Completely unacceptable level of service.

DO NOT BUY from this company. Whipper Snipper ordered, had to make our own handle as the one that came with it does not fit together, you must only cut one blade of grass at a time and to top it off the motor burnt the flimsy plastic and the blade… Read more

flung of. It’s unusable after 3 minutes and could have hurt someone very badly. I’m not sure why A Current Affair has not done story on this company

Received order confirmation via text. No tracking or order status information. Purchased as a Christmas Gift. After a number of days I messaged numerous times both via their Customer Service email and Facebook with no response.

Danoz Direct Marketplace is a BIG SCAM.. I used to buy from them years back and everything always went ok when they were operating as Danoz Direct. I wanted to replace an old Flavorstone pan so ordered online which was easy enough. Invoice said will… Read more

be shipped within 14 days and that an email would be sent to me once it's shipped. After 3 weeks of receiving no product or communication I emailed and got a "sorry" response and some excuse about delayed shipping and would be 28 days instead and they would email me when shipped. So I waited (again!) and again no product and no communication! Almost 2 months after the order was originally placed I emailed and said I want my order cancelled and an immediate refund. Again I got the "sorry" email and they will refund me. A week later no refund, I doubt I will get one. DO NOT BUY FROM THIS COMPANY.

I have received every single pans and they are perfect – I had purchased my pans about 5 years ago on online when you send me emails with specials. I place it on med to low heat and only use a tablespoon of oil. I have had no discolouration or burnt or black in my pans at all, and they are still in magnificent condition. I then purchased 2 frying pans no problems, and now I just purchase 2 infusion… Read more

griller pans with the steamer and used it last night it is brilliant as well. Three years ago I purchase a cookie tray but would not fit my 60cm oven because it was A small oven and I gave it to my daughter inlaw and she loves it but one thing wrong only it is true it buckles in the oven on medium heat as indicate in your book. The cookie tray is a bit to thin the metal and that is why it buckles with the heat. I would love to buy 2 of them, but after seeing my daughter inlaws I don't think I will get them at all.

Otherwise congratulations danoz direct I have been very happy with all of my products.

Tina

Terrible Service - No Recall – On the 1st of September 2018, I contacted Danoz Direct by phone as I was interested in a product advertised on TV. The call was put on hold and after some minutes of waiting for service an answering service advised that I would be called back 'in just a moment'. After 5 hours of waiting, I tried my luck again with the same answering service that… Read more

did not answer back. A third attempt was made after a further two hours without success and the same procedure. Danoz Direct maybe not interested in my purchase or has no stock at all as it is common with many TV sellers and one has to wait for more than 5 weeks to receive any goods ordered. If Danoz Direct calls this behaviour customer service than I can imagine if something goes wrong or a service call is requested the company is not interested in such calls either. I think I get a steam mop from a local retailer. Last not least one has direct service, I get a product without waiting until is maybe shipped or in stock. The local retailer is a reliable source of service and returns if something goes wrong and I can ask if I do not understand the product. Free gifts from TV selling companies are really not free but a trick to tempt you to purchase and often for an inflated price or inferior quality of the item. If you see your local retailer you see what you get and you can choose and bargain for the price. Don't forget, shipping goods around the nation cost a lot of postage and this is added on to your purchasing price.

Good multi-cooker with some features other similar products don't have – I'd been a very satisfied owner of the Tefal Cook-4-Me multi cooker for quite a while when I spotted the usual 'try this' etc on TV (Danoz Direct, a well-known prime time TV advertising on-line retail outlet www.danozdirect.com.au) - a 'Flavormaster 10 in 1 multi cooker'. Ordered by phone; delivery to my home took around 2 weeks - I was advised of… Read more ·  1

this when I ordered and in follow-up emails. All in all, I received very good service from Danoz Direct. I Justified the cooker's purchase with the excuse that this could go in the camper trailer... (I'm a bit of an ad tragic). It isn't quite the build quality of the Cook-4-Me, but it has a couple of very welcome extra features, especially 'slow cook'. While the CFMe is focused on individual recipe programs, the Flavormaster cooks by category and requires an amount of manual input. I found this a great advantage, giving more control. It has now assumed its place on the kitchen bench and cooks a vast range of meals quite quickly and very well. The perceived quality issue isn't a problem; it's easy to clean and seems solid enough for its intended purpose. At around $100 less than its main competitor, I recommend this cooker!

PLUS? - more cooking methods; browns well, easy to use.

MINUS? None really - except pressure steam has to be manually released.

Never to purchase from Danoz direct again! Purchased very expensive curly expandable hose. Should have paid an extra $10 and purchased the real thing that works great!! Danoz product Was faulty. Unable to get response to my email through their website, no phone number to call. Spent so much time trying to return this very extensive useless hose. Take a tip and do not by one from them!

This is my 2nd negative review for danoz direct. After 5 emails, I received absolutely no responses. Their Customer Service claims are complete rubbish. I have given up expecting the arrival of my order. They are the most pathetic online store I have dealt with. Completely useless. I am astounded they keep on trading.

My item was never delivered. According to the courier company my tracking number belonged to someone else. Danoz had no phone number only an email address. In 5 days I’ve had one reply saying they were checking with the courier company. The frustration of having no one to communicate with is beyond comprehension. I would never recommend this company to anyone

I purchased some saucepans from Danoz & they arrived without lids. Contacted Danoz via email for return information & advised them the saucepans aren't any use to me without lids. Also advised them their advertising was misleading. They emailed back with return address details. Approx 3 weeks later they advised that they would ship the lids if it… Read more

meant i would keep the saucepans. Why didn't they give me this option when they supplied the return address for the items. Of course i had already returned the pans at a cost of just under $20 to me. Long story short no refund & no response to a number of emails I sent. After 4 months i contacted Fair Trading & they investigated. It took 6 months to get a part refund. I will never deal with this organisation again their advertising can be misleading & you can only contact them by email which no-one responds to. I wish I had read the online re views before purchasing.

Never buying from Danoz again. Purchased an item from Danoz put in email address and the usual information with my phone number and have not received any email to say my product is order or ready for shipping. I only received a text message with a link to a page that says we’ve received your order. Tried to contact them but nothing. Ordered on… Read more

30/6 it is now the 10/7 and not one bit of information about my order is still saying we’ve received your order.

Order not fulfilled in nominated time frame, they just update order number and date to seem like the order is within 28 days. [Content Removed] show! Don't use this company.

I purchased an outdoor hose which I could not connect to my fittings – Danoz Direct seems to run a very vague company There is no way to contact them except via email and you have now way of knowing if the email is ever read as you do not get a timely response. The phone number they gave me at the time of seeking a refund is not listed, both numbers on the invoice and payment instructions are not listed The returns… Read more

process is vague and items never arrived as I was given an incorrect address on a return email Very poor business, do not buy from this company unless you are sure of the processes.

no service – like i said on my last review they completely ignored so many emails begging for my money returnedbut still nothing this has been going on sinse march 14th they told me to send it back registered mail which cost me over eighteen dollars 2 weeks ago so im going tocumer protection because they have completely ignored me i cant ring on any phone… Read more

number starting early in the morning so if you are thinking about buying frrom danoz direct i suggest to think about it 64 dollars is a lot for pensioners to pay j frazer

Won’t honour warranty – Won’t honour warranty Only purchased H2O mop 2 months ago Stopped working. Been one week and they still haven’t replied Stay away from this dishonest mob

Still waiting on delivery – Been waiting over 16 days for my order, nothing, the same day I ordered got an email saying shipped. Tried ringing, just a message bank that says it will call back but doesn’t. Wish I had read the reviews before buying from this shonky company.

NO SHOW PRODUCTS AND DISGUSTING CUSTOMER SERVICE – i have ordered the h20 x5 mop and i have not heard anything from the company have tried calling multiply times i have emailed multiply times and still nothing! they do not answer any customer service calls it goes to an answering machine saying they will call you back but again they don't. wish i never ordered anything from there and next time i will be checking online at reviews before ordering. this place just seems phony.

No item arrived, no contact – Do not order anything from here, it is a scam. Ordered a product over 2 weeks ago received a confirmation of order received email straight away but nothing since. Have emailed and called and had no response they also never answer their phones but promise to call back. Looks like close to $200 down the drain, not happy.

Customer Service does not answer calls and does NOT call you back. Email communication not replied to either – Customer Service does not answer calls and does NOT call you back like they say they will. Email communication not replied to either. Like they do NOT exist. Try for yourself on their numbers 1300363660 and 1300135085 and via their email customercare@danoz.com.au and you will see that there is NO response from any of their contact portals. THEY… Read more

ARE NOT THERE. but they take your money. No tracking number supplied and no product. I would not buy from them ever again!

Great Product & Great Customer Service – Recently purchased my second H2O Mop X5......my first was purchased in 2012 and it's been a work-horse until recently, hence this second purchase. It is an excellent product for the price and the customer service I received from Daniel was amazing.....thank you Danoz !! Show reply

Complete rip-off – I bought a set of drill bits that were supposedly titanium.... They were just dipped in a gold coloured paint and were softer than high speed steel. Very expensive, very weak and basically a total rip-off Danoz the theft is now what I tell all.

Misleading delivery times - customer service doesn’t respond – Have made numerous phone calls & emails no response to my query regarding delivery time ? Standard response it’s on the way .

Honoured a ten year warranty quickly and without fuss – I bought a Flavorstone cookware set in 2015, and they were fabulous for years, until "recently". I posted a review reflecting this, and Danoz Direct replied that I should contact their customer care team, for replacement under warranty. I did so, and Dahzar immediately, and without fuss, replaced my flavorstone set. I am VERY impressed with my experience in this instance, and they even paid the postage. Many thanks Danoz, and MUCH appreciated. Show reply

Danoz h20 steam mop – Worst mop I have ever had, won’t even heat up & leaves streaks on the floor. I paid good money fir this mop & might as well got a $20.00 one

Faulty product, couldn't reach customer care – I purchased a mop and the pieces were manufactured so that they didn't fit together, making the mop useless. I called many times and emailed to customer care with no result. Is it a write-off at $220?

I could not have been more happy with the products love them – simple to navigate . 10 out 10. very satisfied. this was a gift to my wife to make her time in the kitchen time saving it lived up to her expectations. Show reply

Do not Order Sara Mia bras – Order the deal of 3 Sara Mia bra's back on the 23rd May and still have not received them. Money has been taken back on the 14 th June . I have tried calling many times and I have sent 2 emails with no reply. I am so disappointed with this transaction first time purchaser never again $99 out the door but I will not give up on retrieving my money back. They are still advertising on T.V so Beware Do not buy.