Ordered some items on 23/09/19. still have not been delivery. hoping to have it by Christmas this year. very disappointed in customers service and how unreliable and unprofessional the store has become.
- Verified customer
Danoz Bluestone Fry pan
Purchased Danoz Bluestone fry pans back in May 2017, they replaced one May 2018 and still same result. The pans are not easy to clean when go black and unable to use for cooking, Danoz customer service blaming oil or too much heat. Do they not understand that some food such as lamb, bacon, duck produces a lot of fat or oil when cooked. So what is the 12 year warranty and what can you cook on these pans without Danoz giving trouble to get refund or replacement. See photos from new when blue, to starting to go black after 6 months to totally black after 1 year and remember this has happened twice.
Poor from danoz direct voltures
The product is decent, i purchased two not long ago for my mother and I. I had picked the option of paying it off with $50 a month and instead they have ripped the whole thing out of my account and left me with nothing had so many bills and 2 kids to feed on top of that lump sum thanks a lot danoz direct and i had called to see if they could fix but they said not a chance it made me so angry I wanted to return it but I don't mind the mop. Just if your looking to buy it and pay it off be specific you want to do in installments or they'll leave you to die. Poor COMPANY and people to deal with rude dogs! Wish I bought it from catch yous suck!!!
Terrible Service - No Recall
On the 1st of September 2018, I contacted Danoz Direct by phone as I was interested in a product advertised on TV. The call was put on hold and after some minutes of waiting for service an answering service advised that I would be called back 'in just a moment'. After 5 hours of waiting, I tried my luck again with the same answering service that did not answer back. A third attempt was made after a further two hours without success and the same procedure. Danoz Direct maybe not interested in my purchase or has no stock at all as it is common wi...th many TV sellers and one has to wait for more than 5 weeks to receive any goods ordered. If Danoz Direct calls this behaviour customer service than I can imagine if something goes wrong or a service call is requested the company is not interested in such calls either. I think I get a steam mop from a local retailer. Last not least one has direct service, I get a product without waiting until is maybe shipped or in stock. The local retailer is a reliable source of service and returns if something goes wrong and I can ask if I do not understand the product. Free gifts from TV selling companies are really not free but a trick to tempt you to purchase and often for an inflated price or inferior quality of the item. If you see your local retailer you see what you get and you can choose and bargain for the price. Don't forget, shipping goods around the nation cost a lot of postage and this is added on to your purchasing price.
Fry pan ripoff and court proceedings
This is the most disgusting company I have ever dealt with!! I bought a frypan set from these people, only to have the coating of my hotplate burnt due to the cheapness of this rubbish. I then held $71.88, refusing to pay for a product that clearly is not what they said it was, now... They have now sent this amount to debt collectors, claiming to take me to court if not paid by 27/8/18. I will be paying this amount so not to go on my credit score. Please, please, please do not buy from this company!! Ripoff!!!!
Steam mop rip off
So disappointed my partner purchased a h2o mop on installments, to find today she has been charged the full amount!!! Several hone calls and emails to be told tough luck.... Don't buy anything from danoz ever just rippoff scum!!!!
Hope you're family starves because you get ripped off too!!
Steam mop is great
Love the H2O steam mop and will never use a regular mop and bucket again. It's easy to use and leaves floors clean and hygienic. A tip: don't let the microfibre cloth get too wet. If that happens turn off the machine let it cool down a bit then remove the cloth. Wring it out by hand to remove excess moisture reapply to the machine and continue. If the cloth is excessively wet it doesn't work as well.
Terminally disappointment with Danoz Direct "Best Offer"
Over telephone, Upgraded the Flavorstone pans TV offer of 8 items for $149.85 plus postage to the "Best Offer" for another $149.90. Beware as all you get for this is the pans were 20mm larger and the casserole pan with lid plus another soft storage pad. Can't believe how easily I was taken in.
TV offer good, "Best Offer" for the cost is the disappointment. Too costly to send back, just will not deal with them again.
Cannot fault the service I have had. I sent an e-m about a frying pan that had discoloured, and the company rapidly located the order (I only had the date and nothing else). A replacement pan is being sent out, and this was unexpected as my query was not a real complaint just a query about how to look after it.
. This is the sort of Customer Service one expects but doesn't often come across.
Great Customer service
I purchased a H2O Steam mop. I needed to contact customer care regarding an issue I had with the product. I have to say the customer service was exceptional. I would like to thank Jonathan for getting back to me within an acceptable time frame. Customer care kept in touch and kept me updated every couple of days. Having the same contact throughout my enquiry meant I never had to repeat my query. Thank you Danoz and Jonathan for your assistance and a wonderful result. Regards Jeanette
Worst customer service ever
Trying to order a rock gym for the last four weeks, spoke to the manager [name removed] and place an order with the customer service agent and the following day the manager [name removed] called and cancelled the order, I had to place the order through her so that she could claim commission on the sale. Does not return calls. She provides the very poor customer service you get in England where she is from. Not suited to Australian service standard. Last evening I spoke to her gave all my details she kept me on the phone for so long. I had to hang up and canceled the order. She does not want the other sales agents getting the sale.
- Verified customer
Terrible Customer Service
I bought the flavormaster 10 in 1 from their listing on ebay, It was very overpriced compared to other sellers who were listing the item for around half the price, but danoz provided 10 years warranty and why I went with them. Item works ok as for functionality not sure how long that's going to last but their customer service is terrible. The Manual was missing from my item and I contacted them to send me one. They said they would send me one via email and I told them I don't have a printer so will need a paper-based one. They agreed to send me...both. It's been nearly a month since I am waiting for the manual in the post. I requested it on January 2nd and it still hasn't arrived. I've been in contact with them via email and they just told me to wait till the end of next week and contact them again so it's re-sent. I asked for proof they even sent it in the first place because it shouldn't take a month for standard mail between cities. She said it was standard mail and their was no tracking number. I asked for even a receipt from their end that it was actually sent and she still won't provide it. I believe they never sent it. I provided a negative review for them on their ebay feedback and they respond by blaming me for being a 'tough customer and trouble from day 1' and rated me negatively on my profile in return. I told them I am contacting EBAY because they unfairly gave me a negative feedback without any justification other then the fact I gave them one. But my feedback came with justification, I am customer and if I pay for something, I have a right to ensure I get what I paid for. If thats being tough customer is to Danoz then so be it. Anyways I will be using this product review to prove to EBAY that danoz provided a negative review on my account only as a way to counter my negative feedback and not on justifiable grounds. My negative feedback is obviously justified and looking at their reputation on here, I think ebay will see common sense that this company is disgraceful and my feedback was justified. DANOZ, please dont blame the customer for your incompetence, are the 36 people who negatively reviewed you on this site wrong also?. Is it our fault that 36 people said your terrible and only 9 people said your good(and they probably haven't had to deal with your support yet). Your a disgraceful company and I will be raising a case against you with EBAY for improper trading conduct by giving customers negative feedback without any justifiable reason.
I bought their Swivel Sweeper years ago when it was red coloured. I will never buy another product from them. We had nothing but trouble with the Sweeper. The lousy after purchase service was non existent. The product was returned to us minus its plastic "dust catcher guards" (which meant when used the dust etc was picked up but just thrown back out the Sweeper). They also denied not returning the recharger. To top it all off, they told us that our children had probably played with and damaged the Sweeper. We have never had children/grand children.
My flavour master didn't. Work prpoerly i rang up customer care, they replaced it with prompt responds im so happy with thier proffessional manner and assistants.
I really love.my flavour master as i borrowd my daughters.
It makes hummey stews in min s that usually takes most of the day to cook we eat stew every night.
Damoz products beat the other home shopping site inthier products and service thks danoz I'llbe back.
Pancha split bucket mop with spinning head
We bought this product expecting it to work as described on the box, once the mop is wet the mop head falls off, took back to store they replaced mop head but would not refund money, will only replace faulty part, took home same issue. I'm not sure how many times they expect you to return and replace faulty mop head, it is obvious there is an issue with the product. With the experience of the badly designed product and arrogant sale person, I will never be buying from them again. So if you are thinking of buying this product be very careful.
Slim and Lift Jeans
These Jeans/leggings are Certainly a big mistake to buy. Purchased online. I purchased my size and they are so tight on my legs and when you bend over in them they drag your undies down. Forever pulling them up. If you want a crouch that works down and a "Plumber's Crack" go for it. The back of the pants do not come up high enough to lift you butt ! wish I could return them.. but I do not have the invoice may more.
flavour stone worst product ever bought
I've bought a red flavour stone pans set. Its terrible, colour start to change from white to yellow. The pans start to scratch like hell. I call Danoz and they say no warranty on scratch, and yet in commercial they say its scratch resistance. This is worst product I ever bought and they they say Danoz only sell original flavour stone products. Buyer please becarefull buying this products from them. They never honour there warranty.
Firstly payments were to go out monthly and then last 3 payments went out fortnightly. This product has torn discolored and now has gone very hard. Also queen size is way to big for queen bed. I am disgusted with the product and have been told no warranty for tearing or discoloration
- ‹ Prev
- Next ›
Questions & Answers
Hi bought flavorstone diamond edition how long is postage
Hi, I do not work for Danoz nor do I have an idea how long it will take until you receive your parcel. You have to contact Danoz Direct and ask them about your problem. Make sure that you get a consignment number or a tracking number when you ask for your parcel you can follow it up on the Australia Post Website: MyPost if you have an account with Australia Post. I suggest you get an account and you will love all the benefits.
I like my H20 Mop (Green in colour), it is still working however the pin in the folding elbow of the mop is broken and hence it just wants to collapse. Do you have replacement pin that will fix this problem please?
I am not reporting or be involved with Danoz Direct.. I thought it would be common sense to contact the customer service of the company. My test article was not about a steam mop but about the Bissell Crosswave Pet a product that has nothing to do with a cheap steam mop. Best is to throw the outdated steamer into the bin and get a reliable product like the Crosswave giving you 3 years of guarantee and peace of mind.
Thanks for your reply although the tone could have been a little more pleasant .
I bought it for $300 at Big W and Big W don't deal with it after sale - great service.
$300 is not cheap for a steam mop in my book; common sense tells me, at some stage your $400 item too will end up in the bin.
We can get this replaced for you. Can you please confirm if it is the H2O HD OR the H2O X5 you are referring to?
How long have you had your mop for?
If you could please email firstname.lastname@example.org with your request they will be more than happy to help you.
Kind Regards, Danoz
I have been calling Danoz continuously to ask about the deal related to the steam mop. Money has been taken from my credit card but I have not received the entire product. I have left a message. Response???
Apologies that you are not able to get through to our customer service team. If you could email email@example.com with your best contact number and i will organise a customer service agent to contact you at a time that you are available to discuss your order.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.