David Lawrence

DL used to be my go to store, but what's happened?? Styles have become frumpy, unimaginative, and designs or patterns, are often very old fashioned. There's been a definite change and it isn't good.

Very Poor customer service! More like NO customer service! Don't buy anything from them unless you live very close and able to go into the store to try and sort out any problems or queries which might arise. As otherwise, you will just get forever completely ignored. I have sent multiple them emails as well as messages through their site with a… Read more

query. 1.5 weeks later still not a single response. I phoned them lots of times also. They never pick up. And they never return calls. Even though I left messages every time.

Great online service – Great online experience. I forgot my order number and put it in an email with the wrong spelling. Georgia was super helpful, and the item (50% discount) arrived in less than 24 hours (Sydney to Mel), impressed. Great dress as well. Show details

Black Trousers – I thought it would be easy to locate black trousers - well I found out it wasn't easy to find them at all. I probably looked at 10 sites before I came across David Lawrence. There I found the pants/trousers and in my size. I ordered them on Sunday 12 Feb 2023 from the online store and they arrived wrapped neatly in paper and in a plastic bag… Read more

on 14 Feb 2023. I am happy with the purchase, they fit, they are a good length and they are comfortable. I will be purchasing again from this manufacturer/designer.

One of my fav Australian clothing brands! – I have been buying from DL for a few years and I have never had any issues with them. Lots of my workwear is from DL and I just can't have enough. I love the designs of their products, so elegant and so unique, plus they've always got some pretty good sales. Customer service is also very helpful and friendly. Responded my request quickly. Show details

I recently purchased two items from David Lawrence, unfortunately the jacket did not fit as the sleeves were too wide and too long. This is the first time I ordered online from David Lawrence, so was not aware of their free return policy, which was not mentioned anywhere on the receipt I received in the packaging with the items I ordered. As there… Read more

was a 30-day return timeframe and I was on business trips for some time, I rushed to Australia Post and sent the item back to David Lawrence using their envelop, costing me $14.95. The refund was returned to me in due course, but when I enquired about the postage I paid, I was advised that had I used their free return service, it would have been free. I was a bit upset by it so asked if I could be reimbursed for the postage I paid, the answer was no. For me, this was disappointing indeed! They should have made the free to return information more readily available to all customers. What's more, they should have offered reimbursement of the postage incurred to those first time online buyers. All in all, I was not happy with the way it was handled, $14.95 is not a lot of money, it is more a principle and practice of doing a successful business that attracts return customers.

Discount sales - are they really? – I've always held David Lawrence in high regard with their clothing, being sophisticated and of good quality - always has been pricey, every so often I treated myself but only when the sales came on. But I have been noticing alot lately with their discounted clothing there is always something wrong with the product, if its not sizing its quality.… Read more

This has been the issue with some of the discounted sales items I have purchased, either sizing is not labelled correctly or item has lost its shape and has stretched. I have come to realise that when an item is on sale there is a reason for this, its because that item does not sell well due to poor quality and goes on the "reject rack". I love sales, but sometimes not everything is a great buy, sometimes you are getting the left over crap. I know better now than to buy off the second hand rack of David Lawrence, of course for some its a BARGAIN but I say its the luck of the draw.

Caramia wool blend cardigan, absolutely woeful – I purchased a Caramia Wool blend cardigan which was quite expensive. Advertised as luxury yarn that unfortunately looked like a rag less than 3 weeks later. Never wore it out, even though it was purchased as a classy evening wear cardigan. I wrote to DL and the response I received was less than adequate. I will never purchase anything from DL ever again. It was beyond disappointing. Absolute rubbish. Show details

Do not buy clothing marked final sale – I would not recommend buying DL Online clothing that is marked "final sale". In my experience after purchasing 2 pairs of pants online, the sizing is completely wrong, more than two sizes different, and DL's online standard "statement" policy for items marked "final sale" is no returns or refunds. This is not okay and I would expect more from what was previously known as a reputable brand. Show details

Male opening on female jeans.....poor quality also – My Husband ordered, online, a pair of David Lawrence jeans for a Christmas gift for me. To my utter surprise they had a male zip opening. After three attempts at receiving an answer to my question re: male opening from David Lawrence, I finally received one this morning informing me that all David Lawrence jeans had a male opening. NOT the pair… Read more

I purchased two years ago. These jeans were purchased at $139 and soon after they were reduced to $79. They are not even worth that price. So buyer beware. Shall never purchase from David Lawrence again. No customer relations at all in store or online.

Downhill – I used to consider them a luxury brand,not anymore.I purchased a three piece suit in separates yet they are all different shades of green and flimsy,very thin material they advertise as wool,its not good quality. I cant wear them together as intended and as promoted.They look silly! Customer service is poor with no phone contact available,only… Read more

voicemail and of course they do not call back,even after several messages. I really wont bother with them again as after spending so much money,I am now inconvenienced by the lengthy return process (up to a month) before I see my refund and I don't feel their response when I got one finally via email was particularly good.

Abysmal customer service – Online ordering does not error just doesnt process. Finally processed order. Emailed to amend delivery address. Responded stating cannot update billing address after order. Rang the customer support line (got message and left name and number as requested for callback). They did not call back. Sent another email requesting update. They stated… Read more

in response email that they do not return calls due to volume (???), maybe update message and again stated cannot update billing address. It seems Poor website/order No human to talk to poor messages and responses.

Customer service = 1

Cheaters - Be very careful when purchasing products are not what they say online – Product was not what it said in the description online. Paid good money for a coat that said was fully lined. It had no lining.Felt very ripped off. Buyers be aware. You will get no genuine remorse from staff.They will behave as this happens all the time. Show details

Disgrace – They don't answer email or phone . They have charged me twice for the same items. Nothing delivered . If anyone has advice on a way to move forward please sing out .

2 orders not delivered and no return calls – 2 orders still waiting for past 12 weeks and no delivery No return calls no return emails nothing! Extremely poor customer service and a lot of money spent! Show details

Very disappointing customer service – I purchased an item for which I used my loyalty rewards. I returned that item as it was not fitting me. However I didn’t receive my rewards points back into my account. When I emailed them asking to get my point back, they said when my item is receive by their warehouse, my points will be credited into my account…I then emailed them an evidence… Read more

that their warehouse has already received my item, but no response thereafter…. Another email sent again…. And again no response from them. This was not their first time that they were ignoring my emails. Very poor and unprofessional customer service.

DL seems to have gone to the dogs! – David Lawrence USED to be responsive and good but the past 3-4 weeks it seems no one is working there anymore. There is no response via email or phone, the chat is a joke because it sends you to email. Maybe they're in receivership. With lockdowns in Sydney ATM they would be getting alot of business if it wasn't for their lack of service. Shame because their products used to be good. Show details

Zero Customer Service – I ordered a dress on 16th June , and 2 weeks later I still have not received it. I sent them emails, and they have not replied. I rang them, and left them my details and telephone number, but they would not return the call. The worst of the worst, customer service that I have ever encountered. I am now going through PayPal to get my money back. Congratulations David Lawrence for a job well done……✅✅✅

Zero customer care – In Feb 2021, rang DL customer care regarding a delivery issue. The woman I spoke to did not show the slightest interest in helping me and kept repeating the same words as if I did not understand her. She kept telling me it wasn't their problem and to contact Aus Post. When I asked to speak to her manager, she said she wasn't available and would… Read more

leave a message for her to ring me back. I decided to reiterate my issues via email as I was not confident she would actually pass on my message. To this day, no one has made contact with me, neither by telephone nor email. This company markets their products to professional women and they cant even manage a call back or email reply. Sooo disappointing, as I have been happy with their clothes for many years. . . .without complaint! My first contact with them was terribly frustrating and disappointing. . . No more for David Lawrence for me.. . .it matters how you treat your customers!

Poor representation on you brand – Consolidated store dealings are less than average. Doncaster David Jones David Lawrence section is the worst, they do not take your call then they do not call back after leaving details and the simple question of whether or not an item was in stock. Called in the morning of Friday and never heard back at all, all day, all weekend and its now… Read more

Monday...nothing!! This was after repeated calls through a frustrating virtual assistant, then eventually getting put through to the right section, and being cut off twice! only eventually to be told that no one was manning the David Lawrence section and they were not willing to help even though they were meters away from the stock. Women's wear manager was also very rude. Where would the David Lawrence representative be on a Friday at 10.30am? How poor that then no other staff member in the near vicinity was willing to actually serve and walk there themselves to have a quick look!. Seems as though everything basic expected as service is seen as such an unattainable task. It is interesting though that when I do visit the staff do have time to chat and group together not actually helping people. Love to know why Doncaster is employing these arrogant people whom are simply rude and lazy!

Can't understand the bad reviews! – So many bad reviews on here, I can only think that most of them are old and therefore complaints have been remedied as I have never had a problem with DL clothing. I've recently purchased three jackets - all beautifully made and lovely fabrics. All were received within 4 days of ordering despite the whole Covid thing going on. I've not bought… Read more

flimsy tops or anything- not my style- so I can't comment on things of that nature, but the jackets are amazing.

A Disaster – Bought a lovely navy and white skirt and two different tops to match. They were a little more expensive but I thought I was buying quality and classics so didn't mind. Well the skirt has elastic type threads coming through on both sides of the skirt after three wears. Was bought at David Jones, but they longer stock David Lawrence where I bought… Read more

it, so they wouldn't refund. So contacted David Lawrence direct. After several emails and my explanations of the situations - their response - Return it to David Jones....... And although I don't have a copy of my receipt, I am a VIP member, so they knew exactly when and where it was purchased. So ladies please beware, customer service does not exist. DISGUSTING

Non existent customer service – Don't bother to order something from them. Should have read the reviews prior. No wonder australian companies are falling, much better customer service from overseas companies ! DL will not make any effort to contact me by phone or email? Where is my order?

Unable to use voucher – Very unhappy had a $30 voucher to use within expiry period and told unable to use it as item was on special. The extra 10% discount for using DJ amex was also not allowed. Show details

Terrible quality – The $180 dress torn apart after only 4 wears and the shop assistant says if you are not happy, don't buy from us anymore. Unbelievable! Rude shop assistant as well!

Terrible customer service – Recently purchased 4 tops from David Lawrence; one of them was in blue silk, however when the top was received, it was at least 4 sizes smaller than their size guide. I contacted "customer service" repeatedly to be met with a generic response of: we don't do exchanges, return the top and repurchase. The top they sent me was clearly mislabeled and… Read more

a size 8 instead of a size 14 - yet they want me to pay for a second round of postage (plus the inconvenience) for something that was their manufacturing error? I've since emailed a further three times asking them to exchange the top - it is no different to sending me a faulty item, which I should not be left out of pocket for.......no response.

sorry david lawrence, but with shockingly bad customer service, and your attempt to avoid reimbursing my postage costs of $9 you have lost a customer for life. I previously spent thousands of dollars a year here - not any more.

Unbelievable – It is the worst company to contact. You get told to leave messages because no one answers the phone. No one returns calls or returns emails. I have returned a dress which I bought online. Can see they have received it but no refund has gone to my account and no acknowledgement from them that they have received the dress back.

Impossible to contact – Bought three items online. One had a faulty zip and I wanted to contact them. Customer service phone disconnects and emails not answered . It seems that this business may be going out of business

Worse than the telcos for customer service – Have tried to call their 'customer service' number every day for past 2 weeks. Left 4 voice mails and 2 emails. No response. Terrible service. Have bought from them in the past, in store and on line but never again. Their 'customer service' makes the telcos and gov services look good.

Do not recommend – When I saw all the terrible reviews here about DL, I couldn't believe that I had the same experience. More importantly, I wished that I had looked up these reviews before purchase. The customer service is beyond terrible and no quality. I have never been more disappointed with a brand. I will never purchase from this brand again. I do not recommend David Lawrence to anyone.

Terrible customer service – This is the WORST company I have ever dealt with. Contacted them over 6 times in regards to an order: through website, via email address and phone calls. All emails and calls totally ignored. Have had to report to Afterpay and ACCC. Never making the mistake of ordering from here again. WORST customer service EVER. If I could give 0 stars I would.