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Dawson’s Pest Control

Dawson’s Pest Control

2.4 from 29 reviews

Reviews

2.4

29 reviews
5
(10)
4
(0)
3
(0)
2
(2)
1
(17)
  • Customer Service
    3.5 (8)
  • Transparency
    3.8 (6)
  • Timeliness
    4.3 (7)
  • Job Satisfaction
    3.3 (7)
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Mudit G.

Mudit G.Greater Melbourne (Inner), VIC

Bugs are back

published

I had a treatment for bedbugs at my place. I followed all the instructions from the pre visit. Washed all my clothes and linen. Then, he said get a backup treatment done and there is a least chance that they will come back. The guy for backup treatment left the place within 10 min after we got out of the house.
Now, after not even a month they are back. And the receptionist says there is no guarantee for bed bugs and I will need to pay full again to get it treated again.
Can't trust them now.

Customer Service
Job Satisfaction

Great Service!

published

Very professional. The people on the phone told me everything I needed to know. They called ahead with plenty of notice. Riley took care of the treatment he was so nice. Thanks!

Customer Service
Transparency
Timeliness
Job Satisfaction
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Friendly and efficient service.

published

Friendly and efficient service. technician arrived on time and explained clearly the work he was about to carry out and the terms and conditions. He went about his work quietly and efficiently.... I even think my dog was impressed.

Customer Service
Timeliness
1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

Hi Helen
Thanks for the great feedback we are glad we could even impress your dog.

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I'm not saying scam, but some might think so.

published
Customer Service
Transparency
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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control
Ms DB Thomson

Ms DB ThomsonSouthwest, VIC

I couldn’t be happier with the works performed

published

Technician was prompt & professional in his manner. He was knowledge about his speciality. Technician was accurate in his time frames.
I couldn’t be happier with the works performed. I will return to Dawson’s when I next require pest control

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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

Thank you for the wonderful review, Ms Thomson. We really appreciate you taking the time to share your experience with us!

Mornington

published

Hi I always use Dawson’s. Their staff are very good from time of booking, notification of time of arrival to completion of service. Their pest control staff doing the work are very nice, polite and professional.

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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

Hi Maureen,
Thank you for your feedback and the 5 star reviw

Wayne

WayneGreater Melbourne (Outer), VIC

Terrible Service

published

Dawson’s has to come out Twice to treat for mice, they never went away , rang on numerous occasions but was told it takes time, rang again in the new year but they weren’t interested all they wanted was for me to pay for another treatment just 5 months after paying and job not working. Would not recommend to anyone. Just had Zeropest out and they were very helpful and far more professional

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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control
Sheena C.

Sheena C.Greater Melbourne (Inner), VIC

Very Happy Customer

published

Happy customer! I had a spider rodent treatment a month ago, a week ago i heard a noise in my roof and i called dawsons they explained the rodent will die 4days later from the treatment and they were right. Im so glad i dont need to worry if theres rodents in the area i know my house is protected. I recommend dawsons 100%

Customer Service
Transparency
Timeliness
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1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Sheena. We value and appreciate your business and look forward to servicing your home again in the future!

SCS

SCSMelbourne

  • 10 reviews
  • 6 likes

Don’t waste your money! Pests get worse and they won’t help you!

published

Paid $330 for roof cavity rodents and they came out and sprayed powder, after a week they are worse then before they sprayed! I called and they told me they won’t do anything for 45 days!!! Never had this problem with Jim’s but thought I would try someone different to try to eradicate the problem from coming back from last year. I have wasted my money on a pension and now need to get someone else out to help me as they won’t do anything! Please don’t use this company!

3 comments
Dawson's Pest Control
Troy D.Dawson's Pest Control
SCS
SCS
Dawson's Pest Control
Troy D.Dawson's Pest Control
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Brilliant Service - Thanks Dawson's

published

A good pest control company with helpful and friendly staff. I used them for ants and spiders pest control and the end result was good. Satisfied. Thanks Dawson's Pest Control.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Ian. We value and appreciate your business and look forward to servicing your home again in the future!

Gurdeep S.

Gurdeep S.

  • 2 reviews

Great Service

published

I've had used 2 different companies in the past for pest control but never been 100% satisfied. This time i contacted Dawson's Pest Control and these guys were quick and the price was very competitive. Highly satisfied and will recommend them to other.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Gurdeep. We value and appreciate your business and look forward to servicing your home again in the future!

The reviewer stated that an incentive was offered for this review

Thankyou

published

We recently brought a house and booked an inspection with Dawson’s Australia they were very prompt and got our report to us in great detail within great time.
After settlement went through I got them out to do a whole house treatment as we noticed some earwigs and spiders deadly afraid of spiders we had what I think they call the domestic treatment and have not seen a bug since they have been amazing defiantly recommend.

1 comment
Dawson's Pest Control
Troy D.Dawson's Pest Control

We really appreciate you taking the time to share your experience with us Lauren. We value and appreciate your business and look forward to servicing your home again in the future!

Worst Customer Service Experience / Not Reliable at all

published

A complete waste of money.

published

Possums not rats

published

Called Dawson's for possum problem in roof. They said it was rats not possums so treated for rats (twice). Had to get someone else out to get rid of the possums.

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Griffo

GriffoMelbourne

  • Verified customer

Ants ants and more ants X 2

published

Like the review from original reviewer, Ants ants and more ants Aug 2018. We engaged Dawson’s to treat our property as we were being overrun with ants. They came promptly, treatment team professional, but the ants returned on force within a week. Rang up to get them back, but was just inside 48 days. Rang them up to get them back, 5 days outside the 6 mths return. Customer service team did not want to engage with me, at best would offer 10% discount. I wish I had read these reviews before engaging them. Will definitely be using someone else.

Brihac

BrihacAU

  • 3 reviews
  • 2 likes
  • Verified customer

Ants ants and more ants

published

Ants were our issue. Dawson’s quoted and came as requested. Still had ants a month later. Dawson’s provided a free service call and did another treatment. Still had ants another month later... to get to the point, we had them come a total of 4 times and treat for ants. WE STILL HAVE ANTS!! They never went! And now the free service period is over (6 months from first treatment) so thumbs down Dawson’s. Don’t waste your $430.

Rude receptionist!!

published

I called this company today as I wanted to send some info via email to the marketing manager. [name removed] was incredibly rude telling me they weren’t interested even though she had no idea what I was going to email. Then pretty much hung up on me. I had already spoken to several other Pest Control companies earlier and they had been really friendly and helpful customer service. So I know it wasn’t me! You would think that a company with really bad reviews would be interested in improving the customer experience! I would never recommend or use them based on this 2 min experience.

Mark

Markmelbourne

  • 2 reviews
  • 1 like

Fast service, efficient results

published

We recently had a rodent infestation and we were impressed at how quickly we could arrange a pest control visit from Dawsons. The operator was a wealth of knowledge on pests and pest control, treated the house in under two hours and the treatment was quickly effective in removing the pests. Good value for money with this sort of service.

Just brilliant

published

I cannot speak higher of Matthew N who came to my home today to help me with a pest problem. He explained and went over everything with me in a kind an courteous manner. He answered all my question regardless of how neurotic they may have been. I appreciated greatly his patience with me. The service was 100% if I need them again I would certainly recommended Dawson’s, I will request to have Matthew but would feel comfortable with one of his colleagues. Matthew was a great representative of his organisation. Thanks

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Questions & Answers

Valda B.

Valda B.asked

is it safe to get into the roof after the treatment for mice and rats

1 answer
Dawson's Pest Control
Troy D.Dawson's Pest Control

Hi Valda
We would always recommend any one entering the roof void whether we have treated or not to where a dust mask, however there is no issue access the roof void after our treatment.
Any further questions please do not hesitate to contact our office on 9222 2222.
Thanks

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