844 reviews
AI reviews summary
The feedback for Flick Anticimex reveals a stark divide between high-quality field technical work and a failing administrative and billing infrastructure. While individual technicians are widely praised for their professionalism and expertise, a significant number of customers report predatory billing practices, unauthorised charges, and an inability to cancel subscriptions.
Pros
- Exceptional Field Staff: Technicians (notably Mark Newman, Lorraine Edwards, and Jeff) are frequently described as professional, friendly, punctual, and thorough.
- Knowledgeable Service: Field staff provide valuable advice, clear explanations of treatments, and detailed inspections that leave customers feeling well-informed.
- Respectful Conduct: Technicians are often praised for their care within homes, such as wearing indoor slippers or being considerate of pets and children.
- Effective Pest Solutions: Long-term customers and commercial clients note that the actual pest control and washroom services remain effective when performed.
Cons
- Predatory Billing & Subscriptions: Numerous reports indicate that 12-month contracts are automatically rolled over without consent, and monthly debits continue long after formal cancellations.
- Severe Administrative Failures: Customers report significant issues with a new billing system (Stripe), resulting in double-charging, incorrect invoices, and the withdrawal of large unauthorized sums.
- Poor Customer Support: Reaching the accounts or management teams is described as nearly impossible, with unreturned calls, ignored emails, and rude or dismissive office staff.
- Refund Delays: There is a consistent pattern of the company acknowledging overcharges but failing to issue refunds for weeks or months, leading many to involve the ACCC or Fair Trading.
Verdict
Flick Anticimex offers high-quality technical pest control through its frontline staff, but this is severely overshadowed by a dysfunctional and reportedly "unethical" back-office operation. While the physical service is reliable, consumers face a high risk of ongoing financial disputes, unauthorised bank debits, and a total lack of administrative accountability.
Annual inspection done by Jeff and Charlie who were very thorough and professional. They explained things well, with helpful tips to minimise termite risk. Pleasure deal with. Show reply
Flick are always on time with appointments and the staff are very obliging. Our technician, Terry W, was fantastic, willing to answer questions and gave great information regarding our pest treatment. He was thorough, friendly and courteous throughout the visit. Would definitely recommend Flick. Show reply
Rogelio was one of the most pleasant tradesperson I have dealt with for many years - carried out his work professionally and very friendly, was a pleasure to have him at my home Show reply
Reviews with attachments
We have Eric Jeon come to our residence and we love him! He’s the Korean wonder. Very thorough and informative with his approach. Two thumbs up from my family and myself!!! :) thank you Eric! Show reply
Service with a smile! – Its not often that Pest control makes me smile but Flick Ulladulla’s professional and friendly service did! Vicki was very helpful and accommodating when making the arrangements for my three townhouses and Chris undertook the internal spray with great care and courtesy. He carefully checked for signs of pests and explained to me what they were and… Read more · 1
how he would treat the different pests and locations. I had some problem areas, which I am confident now will be pest free. This is very important for the success of my holiday accommodation business. Chris undertook his work quickly, efficiently and with a smile. I have just greeted some holiday guests and they were very pleased to know that Flick Ulladulla had been this morning. Everyone’s smiling!!!
I want to report a violent and abusive… I want to report a violent and abusive and dangerous driver with the number plate of LP25 DUU. Today, driving of the Eastleigh roundabout which leading on to the M27 upwards towards Portsmouth way, This guy was weaving in and out from lane to lane without indicating and almost hit three other cars included… Read more
mine. I decided to beep my hprn as it was almost a side coliousion when he was in the left lane I was in the middle lane and he just decided to jump in without again indicaing and almost hit my front wing of my car on the M27.
When I beeped my horn, and slowed down and then gave me the finger out side of his drivers window, and deliberately kept slowing down to cause an accident. I am now going to also report this to the police to take further action as this guy needs to be off the road.
This has also been reported to the police. The guy in the Van marked as LP55 DUU on the M27 heading towards Portsmouth is vile and should be fired. I would not sue them if that is how they are. He almost hit 4 cars and myself as well.
Appalling service. Have been trying to contact them for 2 weeks. One answer, was getting back to me the next day, that was 2 weeks ago. Have been on the phone since 1.30 today trying to speak to someone, no answer and no return call, I have a deal where they are meant to look after me: the guys who do the poisoning are wonderful, I’m sure the… Read more
office staff are too but no staff obviously. I’m over it, normally patient but absolutely no customer care and treat staff badly,. I am cancelling the other them and recommend not signing up anything with this company. They promise the world and offer nothing,
Hi Kathy, We apologise for the frustration caused… Read more (+1 reply)
This company is the worst. They had no problem charging me twice, even they did not sort out my pest issue. I have a physical disability and cannot work, so having paid nearly $600 is a big thing. I called them asked if they do a treatment for bird mites, YES was the answer, NO is the reality. I got a report after the 1st spray, the service… Read more
description Bird Mites, treatment done was for bed bugs, I was getting bitten daily after that spray. They sent another, who did an inspection and said that there was no evidence pg bed bugs, I told him that I get bitten when taking a bath, he said definitely not bed bugs but did respray, with a stronger chemical, but still a spray for bed bugs. Bites still happened, a 3rd tech was sent. He also confirmed it was not bed bugs, as they cannot climb on the material that my inflatable mattress was made out of. He also said that he would use a stronger spray. Week later called again, as same story still getting bitten.The agent I was speaking to said she needed to talk her manger and will call back. A week went by no call, so I called them and booked another spray. Tech arrived and due to my disability and meds, I wasn't ready. but tech did ID them as bird mites and the front was their entry point. He said he would get the office to call to rebook, Didn't happen, so I called them. The agent I spoke to said the clutter I a couple of boxes sitting on a wooden storage trunk. that has wheels),needed to be addressed before sending another tech, I informed him that it had been sorted and he had to speak to his manager. When came back, he said that his manager told him that infestation was in the clutter and they couldnt help me, And that was that, Over a month later and nearly $600 out of pocket, I am still getting bitten daily. In fact as I typed this review, I was getting bitten, not of the techs who attended `suggested that the so called clutter was the source of the infestation, that was something the manager made up, to get rid of me And I checked both boxes and the trunk, there is no infestation ther
Hi Tim, thank you for your review and apologies… Read more (+1 reply)
Latest follow-ups
Jeff did a thorough review, explained clearly what treatment is needed, and was personable and a delight to deal with. Show reply
Follow-up · When I needed followup treatment, Flick responded promptly. The service technician Jeff did a thorough review, explained clearly, and was very personable to deal with.
While I have already posted a review of how bad this company is, it is only getting worse. I had originally signed up for a 12 month contract with a confirmation email from Flick stating it was a 12 month plan of payments. On month 13 when they… Read more
took further funds from my account I contacted them querying why this payment was taken out? Their response was: "We have just rolled over your plan" So with absolutely no contact to the customer via email, phone or text, Flick just keeps rolling over your contract, even though they state it is only for 12 months, and keep taking your money as they see fit. I have contacted customer service who just keep replying with: "I have related your issue to the Accounts Department" It has now been 6 weeks and and still no response despite the numerous emails I have sent. This company needs some serious training in customer service and relations.
Follow-up · To follow up with Flick and their level (or rather more a lack of) customer service, they did refund the money for the payment that was taken. As for their customer service excuses for not replying to my several emails was, "the person I was dealing with was overseas on leave"(so convenient), and they apologise but I should have been receiving an… Read more
Hi Sue, Thank you for taking the time to share… Read more (+2 replies)
I rarely give 5 stars to any organisation product I review but the whole operation from booking with Flick to the technician Jeff completing the job (the destruction of a wasp colony in my chimney) was excellent. Clearly well experienced, he felt… Read more · 1
there was no need to go inside the cottage, and would spray into the chimney from the garden. I had to leave before the job was completed, but received a text from Jeff informing me the work was completed.
Follow-up · Folks..after the excellent service, there were no wasps to be seen, inside or out. No cleanup required as the spraying was done into the chimney from the exterior. Jeff the Flick person also suggested filling in the tiny cavities where the wasps flew in and out. The best $275 I have ever spent
Positive reviews
Damien and JD arrived on time and communicated beforehand when they would be arriving. They were friendly and professional. The main problem I had was for ants and the problem no longer exists. They explained exactly what was involved and the Report I received was comprehensive. Would definitely recommend this company. Show reply
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Mark called me when on approach arrived on time and was detailed in his explanation of the service. Very happy to recommend him to my associates. A job well done. Show reply
Lorraine Edward’s has been servicing our school for a while now. Her customer service is 10/10 she is always happy, open to feedback and works tirelessly. She is definitely a part of our school community and it would operate at seamlessly without her. Show reply
Negative reviews
I don’t think I have ever had such a bad experience with a company in my life. I (mistakenly in retrospect) agreed to a 12 month subscription because we would get these sensors in the roof and we would get a call if anything moved up there as we were hearing some scratching noises in the walls. A few months later we realised these sensors didn’t… Read more
work when there were 3 men up there installing new ducted air conditioning and with all the movement we never got a call. We disconnected the power months ago because we figured it didn’t work and only yesterday got a message that it was offline….months after the fact. When we heard scratching in the roof they came back for 5 minutes to just chuck poison in the roof than leave without doing any investigation of other strategies. We had another company come for a second opinion and they were so helpful and said there wasn’t even any mouse poo in the roof (!) and rats might be actually on top of the roof and gave us advice on cutting down the trees and other measures to actually fix the problem. It has been disappointing service every step of the way. I still have 6 months left of these monthly payments and they refuse to let me cancel my subscription. I will never use them again and I will be reporting them to the ACCC.
Hi Anna, Thank you for taking the time to share… Read more
For decades we have had EXTERRA termite protection on our homes since the early 2000s. It has oroven a very effective syatem but the service has deteriorated becoiming expensive to maintain. When moving to Gulmarrad we had the local representatives, Flick instal 24 stations around our home. As is usual in the first year, termites were found in a… Read more
few of the stations and baited appropriately with no termites being identified in the stations or home over the last decade. I had over a 20 year period in both our Queensland and Gulmarrad homes had agreements with the EXTERRA representatives where I would do monthly inspections of the stations and inform the agent to come and bait the stations and verify the protection was working. The agent would supply the treated wooden inserts so during the year between annual inspections, I would replace slats that deteriorate due to fungal degradation. Last year Flick stopped supplying spare replacements and did not replace degraded slats during the annual inspection and di not inform me of this reduction in service. The Flick policy is now to do 2 monthly inspections and replace any degrade slats at the standard cost. In my view this is an unnecessary costly service that had not been required for over 20 years. I have ceased dealing with Flick and intend to replace the stations with the Superway Termite Baiting System which is Australian made and performs the same protection as the USA made system. Time will tell if the Superway system delivers the same protection that has been supplied by EXTERRA.
Hi Peter, Thank you for taking the time to share… Read more
I telephoned Flick brisbane on Friday afternoon 17 April, 2026 for a cockroach problem at my nieces place, who had just given birth and was so happy that they could schedule a service on Saturday 18 April as mum and baby were returning on Monday.… Read more
Flick agent didn’t show up and there was no after hours numbers to call. I called Monday at 8am and was told by PJ sorry we don’t know why he didn’t show, they were unable to come on the Monday. I therefore cancelled the arrangement. As they had already charged my credit card I was advised I would be refunded ASAP. I have made many calls and told once again, it will be refunded, my emails are never replied to. I have since contacted the Office of Fair Trading!
Follow-up · I received a follow up to my review from Craig, North Region Flick, who kindly apologised for the non service from the Southern office of Flick and Craig has offered a complimentary service. Thank you Craig , Sue
Hi Sue, Thank you for your feedback. I have… Read more (+2 replies)
Recent reviews
Been with Flick for 20 years. Reliable. Friendly. Informative. Effective. Quality service and products which keep pests at bay. Thank you to returning service bloke Ryan J. Come back again mate. Flick is highly recommended. :) Show reply
Michael C was courteous and professional. He explained everything that needed to be done and in what order, which helped as I was working from home and also had pets. Show reply
Christophe was absolutely brilliant he gave us very valuable advice. He was extremely knowledgeable and helpful, he was also very professional and polite. Would not hesitate to recommend him . Can’t speak highly enough of this young man . Thank you so much Christophe. Show reply
Michael was friendly and professional, he didn’t mind answering my questions from which I gleaned that Michael has an expert working knowledge of his trade. He would be our preferred Flick Technician for future visits if available. Kind regards Bob & Lynne Slater Show reply
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Fantastic, Lorraine Edwards always comes to my work place and cleans the bins, she does a really lovely job and is super friendly. Always does her job with a smile:) Show reply
The service from Flick has been first class, from initial call into Emily in the office to home inspection with Mark Newman. Mark called the day before to advise us he will be attending and also asked if he could come early, which worked perfectly for us. Mark attended early as agreed on the day of our appointment, he carefully inspected outside… Read more · 1
our home including all trees and inside our home, he even wore his slippers whist inside, which was a lovely touch. Extremely happy with the service, would definitely recommend.
Lorraine Edwards is one of (if not the only) best technicians we have met. She is well-equipped, knowledgeable, and she has a very good attention to detail. She was able to notice a sanitary bin that we missed, and offered to give the replacement unit. She is also bursting with positive energy, overall a very easy-to-work-with person. Show reply
Trevor and Jaiden completed our termite inspection yesterday. Without a doubt this was the best and most thorough inspection we have ever had. Trevor and Jaiden were polite, knowledgeable, informative, accommodating, very personable and offered great suggestions and advice. They were both clean and tidy, listened to our requests and were very thorough. Thanks for a great service. Show reply
Flick is brilliant. They come promptly when called and do a thorough job every time. Special mention to Ben Zanker. He’s been great to get along with and is always open and communicative with what he’s doing.
Mark was very helpful went through in great details of the procedure of the job done today. Also helpful in helping out with termite protection in the future plan. Kind regards Joanne kelly Show reply
Mark visited our property today to complete our annual service. Mark was on time, called prior to arrival (which was helpful). He was thorough, knowledgeable and helpful. Thanks Mark Show reply
Just like to thank Jeff for coming to my place in Kyneton that my wife booked last week, he thoroughly explained everything he was doing, was amazingly helpful and efficient. Highly recommend him! Show reply
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Thank you for bringing this to our attention. We… Read more (+2 replies)