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2Jim's Pest Control

Jim's Pest Control

 Verified🏆 2026jimspestcontrol.com.au
2Jim's Pest Control
4.9

2,221 reviews

Positive vs Negative
98%2%
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Customer Service
4.9
Transparency ?
4.9
Timeliness
4.9
Job Satisfaction ?
4.9

 AI reviews summary 

Jim's Pest Control generally receives high praise for its responsive, professional, and knowledgeable service across various Australian regions. Customers frequently highlight the speed of communication, with many receiving calls or visits within 24 hours of their initial enquiry. While the vast majority of experiences are positive, there are significant recurring complaints regarding specific franchisees failing to resolve issues or honouring service guarantees.

Pros
Rapid Response and Availability: Technicians are frequently commended for returning calls within minutes and offering same-day or next-day appointments, including during holiday periods.
Professional Conduct: Reviewers consistently mention technicians being polite, wearing protective footwear in homes, and taking the time to explain treatment processes in detail.
Effective Pest Eradication: High satisfaction is reported for the successful removal of diverse pests, including rodents, ants, bed bugs, wasps, and spiders.
Competitive Pricing: Many users found the quotes to be fair and often more affordable than national competitors or other local providers.
Cons
Inconsistent Franchisee Quality: A small segment of users reported significant issues with specific regional technicians who provided poor workmanship, such as missing obvious pest trails or failing to seal entry points.
Disputed Service Guarantees: Multiple complaints highlight difficulty in getting technicians to return for follow-up treatments when pests reappeared, with some being met with rudeness or requests for additional payment.
Scheduling Friction: Some customers experienced technicians arriving earlier than agreed without confirmation or rushing through jobs in under 20 minutes.
Communication Breakdowns: In instances of poor service, users reported that regional management was sometimes dismissive or unhelpful in resolving disputes regarding overcharging or ineffective treatments.
Verdict

Jim's Pest Control is a reliable choice for consumers seeking prompt, affordable, and professional pest management, with most technicians exceeding expectations. However, because the service is franchise-based, the quality can vary significantly by location; it is advisable to verify the reputation of the specific local operator. While most issues are resolved effectively, consumers should be wary of potential difficulties if a follow-up visit is required under a service guarantee.

5  Eve C.  · Shaun was very friendly and patient in answering all my questions. Would recommend!
5  Ricky  · Great service provided. Really pleased. Would highly recommend this service.
5  Penelope Owen  · Steve in Bendigo Central Victoria. Answers his phone, great start. timely, affordable, absolute incredible service my rats are no longer with us in the roof..
5  Angel  · Was very prompt with our enquiries, explained everything that was going to happen and so far so good no more issues with the ants!
5  Robert W.  · Good attitude and good job. Bennie was timely and kept to the quote. He did a small free-bee without being asked. I will use him again. Rob. Roseville Chase.
5  Angela  · James has great communication, was punctual, informative, thorough and very kind. I definitely recommend.
Ruth M
Ruth M
   QLD

John came out today to do a pest inspection and treatment prior to our new kitchen being installed. He was wonderful to deal with, explained everything, answered my many questions with a smile and was happpy to accomodate my schedule. Have already booked him in for a six month review after all our renovations are completed.

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Lyle S
Lyle S VIC 2 posts
   VIC

The pest controller, Loc Bui, was on time, thorough and efficient. He solved the problem quickly. His communication before and during the work was excellent. Plus he was a friendly workman.

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Diane R.
Diane R. QLD 2 posts
   QLD

Andrew did an excellent job installing bird netting, the time between quote and start of work was only a matter of days and the job was completed in hours, no fuss, accurate and better than hoped for

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Reviews with attachments

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Alan C
Alan C SA
   SA

Well informed service with a smile, The installer really knew his stuff

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Roslyn
Roslyn 2 posts
   QLD

Mark from Caboolture did an excellent job in installing bird spikes. It was a difficult job as there were heights involved. Mark showed how professional & skilled he was as the whole process was quite seamless. Mark was easy 2 communicate with, worked hard & cleaned up. I would definitely recommend Mark. Show reply

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Kiran Farooq
Kiran Farooq
   VIC

Hi so i live in rental house, i requested home owner for pest control and they send from Jim pest control, the pest person named [Name Removed] that he told me, firstly he booked time around 1pm on 17th Jan 2026 but in morning he msged he ll come 11am, Without my Confirmation, forcefully he came early and then he kind of blackmailed me that if he… Read more

dont do it now then appointment will be Dont know when, secondly he was so rude and was in So Hurry he did everything in like hardly 20 min external internal and gone and Gavee NO Guranntee, and just gone like that No explanation And he Told us to go Out of house and i dont know where he did pest control or not as he was done in hardly 20 min, But i thought ok things will get better but today just now i saw this cockroach i dont know what type is it and where it came from. Not at all satisfied and will report to my agent as well.

Jim's Pest Control
Jim's Pest Control    

Hi Kiran, thank you for bringing this to our… Read more

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ninn
ninn QLD 9 posts
   QLD

Thorough and honest hard worker – Jyotiba Patil attended my home on a Saturday afternoon to treat a nest of carpenter ants on the front sill, they had bored in from outside, he also dosed a few ant nests and a redback nest. he checked the whole property and will be back in a month to spray the whole property Show reply

Latest follow-ups

Mary
Mary QLD 4 posts
   QLD

Barrie was excellent to deal with. Good communication and arrived on time. He did a great job and 1 week later I'm still sweeping up dead cockroaches. If you need someone in Gladstone Queensland, you won't do better

 Follow-up  · Almost 12 months later and any cockroach that comes end, end upside down and dead. Excellent service

Cheryl
Cheryl SA 4 posts
   Verified  SA

Pigeon deterrent – Booking service was quick and efficient. Luke arrived on time, good assessment and advice on resolution. Installation was quick. Good communication with Luke and came back without issue to adjust. Show reply

 Follow-up  · Deterrent wire worked for a few weeks then the pigeons came back and worked out how to stand on the fence with their feet under the wire, didn't seem to bother them, ended up putting small windmills along the fence line with seem to detract them better.

Libby W.
Libby W. 14 posts
 Published  · Edited   NSW

I totally retract all that I said about Jims. A few weeks later I was seeing spiders and cocroaches in my house, I hadnt seen any for years before the pest control which was just for prevention. Unfortunately my old pest control company is no longer… Read more

active and so I decided to try Jims as the reviews were good. Interesting that the same lovely guy [Name Removed] I first met called me back after I called the office to ask about the gaurantee. Talk about a turn around, he was really mean and rude asked me are the spiders small and when I said yes he replied that this is fine because if they bite me it wont hurt me. He then told me he is too busy to come back for a couple of weeks but will let me know. Its well over a month later and I haven't heard anything. I just had it redone by another company and paid all over again. Do not go with this company.

 Follow-up  · Never did get that follow up from him, just spoken down to and treated like a nuisance. I was surprised that it was so bad after reading such good reviews, guessing they paid people to take the bad ones down. Anyway my advice is dont ever use these guys.

Libby W.
Libby W.   

I totally retract all that I said about Jims. A few weeks later I was seeing spiders and cocroaches… Read more (+5 replies)

In-depth reviews

Mike
Mike Victoria 5 posts
   VIC

Jim's Pest Control was recommended. Had a Dead Rat in the roof space smelling out the house. Contacted another National Pest Controller whose website stated same day pest removal for $129. Contacted them who said they will contact one of their… Read more ·  1

technicians to perform the job. Rang me a few hours later to say still trying to find someone. The following day still hadn't heard so rang Melbourne Branch. Nobody picked up and message was if you want a return call leave your details, I waited for an operator to pick up but phone just hanged up. Rang back a few times and left messages. In the end I rang head office who picked up straight away and explained the situation but they saw my history. Head office said they will find somebody and call me back as well as that it will be $299 plus $50 for an odour bag despite the website stating $129. Operator said that's for a 1 bedroom apartment. 4.00pm still hadn't heard so rang Jim's pest control, 10 minutes later got a call and appointment was booked for 8am next morning. At 5.00 pm the competior company rang back and said very sorry cannot get a technician until a week's time. So would have to put up with the dead rat smell for another week. Jim's technician arrived, following morning as booked, removed dead rat and supplied an odour bag for $150. The moral of this story, use Jim's Pest Control.

 Follow-up  · The smell was a strong, putrid odour of decaying flesh. It was about 10 inches long. The technician did clean the area as he said, I'm not sure what that meant, but removal of the rat, cleaning of the area and odour free bag removed the smell within 24 hours. I am so grateful for Jim's given the original vendor I used to set rat bait could not follow up with removal willing to pay twice the fee of Jim's.

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Angela
Angela VIC
   VIC

DAMIEN IS MY HERO – I called Jims only a week earlier and had a very prompt response from DAMIEN. I told him my concerns and my phobias. Today Damien my knight in shining armour came on time with a smile and a wonderful and proffessional attitude. He had protective gear on his shoes which I was impressed with because it looked like he cared and that he did.. … Read more ·  1

Damien immediately looked around and although he wanted to tell me what he was going to do, I told him that I didnt even want to hear what he was going to do because it scared me even talking about it. Damien carried through the works and sent me videos of what he was seeing which kept me up to date, When he left he locked up and contacted me and sent me a lovely message assuring me that everything was ok and not to fear . I feel so at ease now being in my home considering what I have seen the last couple of weeks, Having such a phobia of all things creepy crawly Damien was sensitive and caring and has reassured me that all is ok. An absolute gentleman, an asset to your team and an absolute pleasure to deal with someone who knows their stuff. He was very funny and I felt quite an ease knowing that he was going to look after things . Thank you to DAMIEN that visited TAYLORS LAKES today 30/05/2023. I most defintately will be recommending your services to family and friends. The world needs more people like you in it . Keep up the great work and the exceptional customer service that you delivered today. Thanks heaps ! One happy customer ANGE

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David and Dianne
David and Dianne 4 posts
   WA

Kevin from Jims Pest Control did an excellent job – Well, we read up on Kevin on this site and another one. The write ups were all very good and so was our experience with Kev. On time, actually 8 minutes early, explained things real well, executed the job tasks real well. He drilled alot of concrete for the barrier and had spaced at the standard. He used good product at a dilution rate that was… Read more ·  1

better than his competition. He supervised his apprentice thoroughly. I have had termite issues in another house years ago, I have a pretty good handle on whats required. Kev did it all good and correct. We will have Kev back every year for a check up and adjust as required. There is alot of people out there who have the signs and what looks like good equipment, but actually have NO idea about their job. My experience with 4 pest control companies in the past, tells me that Kev is on his own with high standards and high quality work. We are very happy to reccomend Kev to everyone. We now have peace of mind. Why would anyone go to someone else for this work??

Positive reviews

Advaith R.
Advaith R. SA
   SA

Brenton was fantastic to deal with! He was friendly, professional and genuinely helpful throughout the process. He had a great work ethic, took the time to address our mouse issue, and made sure the job was done properly. It was a pleasure dealing with him, and I really appreciate his positive attitude and quality of work. Highly recommend Brenton from Jim’s Pest Control!

Diana
Diana VIC
   VIC

Loc was punctual and very informative Nothing was a problem to him as he inspected all areas and explained the pest control and alternatives to us. He was courteous and helpful and we would certainly like to have Loc help us with any other pest problem.

moira0151
moira0151
   SA

James in the Gawler area, really nice guy, great communication, prompt service, great price. Would absolutely recommend James, wouldn’t go anywhere else, excellent service.

Negative reviews

Kevin
Kevin
   QLD

The guy in Rosewood is a rip off - Inspected our property and then charged huge amount to install bait stations and then a week later after my wife checked his work found well established mud trails under the front steps the very ones he walked up. He does not have a good name in this area. I have recently found when complianing to others- rip off… Read more

and I would hate to see what he does for the more vunerable stay away - So this may be of importance to the Jims Brand

Luke C.
Luke C. QLD
   QLD

One of the worst experiences using [Name Removed] from Ipswich pest control. He didn't solve any pest issues and when he was questioned, he ignored our requests to fix and suggested charging us extra money. We paid him over $1500 for his services with no pest control solution. He also defamed me and my business on social media and on digital… Read more

community notice boards. There has to be better guidelines for your franchisees as they are destroying the Jim's brand that I have used many times before.

Jim's Pest Control
Jim's Pest Control    

Hi Luke, thank you for taking the time to… Read more

Nuria I.
Nuria I. VIC 3 posts
   Verified  VIC

Arranged inspection for termites and was told the charge was $280 for inspection with treatment costing well over $3000. Thankfully the franchisee cancelled stating he was reluctant to do job because I questioned him wanting me to remove cladding and weatherboards (would have needed a builder to do this.) I got a second and third opinion and… Read more

was told there is equipment (thermal technology) that doesn’t require cladding removal saving builder costs.

I am glad to have not gone ahead with using Jim’s Pest control. I have found a more efficient, effective and cost efficient provider with the right knowledge and equipment to perform the work

Recent reviews

Amrita L.
Amrita L.
   VIC

Peter Doan is exceptional at what he does. He was at our home within half an hour after we called, found and removed the problem within 10 minutes and all with a wonderful sense of humour! After having the most horrendous smell in one of our rooms for 3 days that couldn’t be located, not even an hour earlier by another “professional”, Peter… Read more

arrived at the front door and knew exactly what the problem was and located the carcass of a dead rat in the ceiling under the insulation within minutes! It was such a relief as the smell was awful. Thanks Peter, you are brilliant and should I ever have this kind of issue again, you would be the only person I would ever call!

Ash
Ash
   ACT

Great service provided by Thomas. He was professional, friendly, and highly efficient throughout the entire process. The work was completed to a very high standard, and his attention to detail was evident in the quality of the finished result. Thomas was courteous, easy to communicate with, and took the time to ensure everything was completed… Read more

properly. His positive attitude and commitment to delivering excellent customer service made the experience effortless and enjoyable.

Thank you, Thomas, for your outstanding work and exceptional service. It is greatly appreciated, and I would be happy to recommend your services to others.

Find out how Jim's Pest Control compares to other Pest Control Services

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Chris
Chris NSW 2 posts
   NSW

Greg, from Jim’s Pest Control Minchinbury was excellent. Friendly and professional attitude, knew his stuff inside out and worked through my property thoroughly. Haven’t seen a living big since his visit, only dead ones.

Silv
Silv NSW 2 posts
   NSW

Sonny was excellent he explained everything from beginning to end sprayed properly not like other companies that just spray randomly took me around to explain a couple of things outside he was polite left leaflet to explain frequently asked questions the price was good can't fault him in any way . He took his time job wasn't rushed . ,I will definitely be using him in future and recommending to family and friends

Susan F.
Susan F. ACT
   ACT

Very satisfied with the service we received in safely removing and relocating 4 possums from our roof cavity. They were well entrenched but our service provider persisted until all signs were gone.

Y.Pan
Y.Pan
   Verified  VIC

We had a great experience with Loc from Jim’s ‘s Termite & Pest control. He was incredibly professional and friendly, and even arrived on the same day we called. Loc was very thorough and took his time to inspect our property and explained the treatment plan for our mice problem. We are very happy with his first class service and highly recommend him. Show reply

Sally.C
Sally.C WA 2 posts
   Verified  WA

Excellent service for pest control by Xavier & his wife. They were very professional, friendly & generally nice people. They showed up on time & thoroughly explained everything. I would highly recommend Xavier & would request him specifically in the future if need other pest services. Show reply

Jo
Jo VIC 21 posts
   Verified  Jim's Pest Control

I would like to give a shout out to Peter Dean from Jim's Pest Control. I had a rodent problem. The guy that repairs my computer recommended Peter as I explained to him that I had been "ripped" off by several hundred dollars a couple of years earlier by a different company. Unfortunately, there are companies out there willing to take advantage… Read more

especially of women. Peter Dean was a pleasant surprise. He was punctual, friendly and charged a reasonable rate. I highly recommend him and his company.

Jo
Jo VIC 21 posts
   Verified  VIC

I would like to highly recommend Peter Dean who came out to my house in Taylors Lakes to attend to a problem I had with rodents. I had been "ripped" off a couple of years ago by another pest company so I was a bit skeptical about hiring anyone else. Peter was recommended by my IT guy who fixes my computer problems. Peter was punctual, friendly,… Read more

explained the situation and attended to the problem. His charge was very reasonable. I would certainly call him out for any other pest problems.

Angela
Angela QLD
   QLD

I rang Jim's for a bond pest spray on property. He was efficient. Well priced . Also helping with people who I could ring for bond cleans. He arrived when stated and left . Very happy

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