Tom's Pest Control
Verified349 reviews
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Verdict
Overall sentiment toward Tom's Pest Control is largely positive, with customers frequently commending the prompt scheduling, professional conduct of technicians, and successful treatment outcomes. While a small subset of reviews notes occasional communication delays, scheduling hiccups, or challenges with follow-up warranty claims, the vast majority of clients express satisfaction and indicate a willingness to use the services again.
We are part way through a pest control service with Tom’s Pest Control. Vince came out to help with bed bugs in our home and he was very thorough and friendly and helpful. They will return in 2 weeks to finalise their service so will give another review once this is completed and all bed bugs are gone! Customer service was excellent, Rory was extremely helpful and quick to respond to our needs and Bince was very professional.
Reviews with attachments
They simply don't treat or they can't treat pest – I am utterly dissatisfied with the pest control service provided for my property, specifically addressing a German cockroach infestation. The experience has been nothing short of a nightmare, and I feel compelled to share my grievances. Firstly, we were informed that, due to the severity of the German cockroach issue, two treatments were… Read more
necessary. We paid for both treatments with the assurance that, if the problem persisted after the second application, it would be covered under their guarantee, entitling us to additional treatments free of charge.
To my dismay, when I reported that the issue persisted after the second treatment, they shamelessly reneged on their guarantee, blatantly refusing to address the problem without charging us again. This blatant disregard for their commitment is not only unprofessional but also unacceptable.
Moreover, the service personnel demonstrated a shocking lack of technical expertise. It seems they randomly spray chemicals wherever they deem fit, displaying a careless and haphazard approach that leaves much to be desired. The inconsistency in their attendance to appointments and the lack of communication is equally exasperating, forcing us to incessantly chase them and endure the inconvenience of rescheduling.
This entire ordeal has left me questioning the integrity and competence of your pest control service.
I am extremely dissatisfied with the recent termite inspection of our house, Job # 235212. The Technician doing the inspection was polite and extremely thorough but handicapped with a lack of essential test equipment to do a proper evaluation with only a hand held moisture meter, torch and termite donger. I have had previous infestations of… Read more
termites, the first was discovered in an annual inspection in the walls using Termatrac detector. The second, years later was in the flooring. Those infestations were eradicated. I have approximately 80 square meters of polished timber flooring and 10 foot high ceilings downstairs and 9 foot high upstairs, how could a proper assessment be made using those basic tools. It had been noted in my previous termite report by Tom’s Pest Control that this infestation had occurred, surely this should have been taken into account with this inspection. I have extracts from Tom’s Pest Control website validating my frustration.
When [Name Removed] and his assistant showed up on Tuesday 20th January at approximately 10:10a.m (50 minutes earlier than scheduled), we thought that this would be a good sign of things to come. We were very wrong. My father instructed [Name Removed] to spray everywhere in the apartment including behind the bed and the sofa. They acknowledged and… Read more
stated that they would follow through. When we came back into the house however, we found that the mattress behind the sofa had not moved an inch and the bed frame remained untouched. We called Tom's Pest Control and [Name Removed] confirmed that he had indeed done the work despite the lack of movement of the said mattress. Herein lies a discrepancy. In addition, at around 11:00p.m on Tuesday 20th January, we discovered a bedbug crawling on the sofa (please see pictures attached). Also, when asked whether he wore PPE Gear and a mask when doing the job, [Name Removed] informed the company and in turn told us that he had indeed worn them after taking the gear out of his bag after my parents had exited the property. However, my mother confirmed that [Name Removed] nor his assistant were carrying bags or containers that were large enough to house the aforementioned PPE and mask ([Name Removed] carried a small toolbox with the different sprays and his assistant a tube). These discrepancies are a concern and as discussed with [Name Removed] over the phone on Wednesday 21st January at 3:21p.m, I cancelled my follow up appointment scheduled for Wednesday 4th February at 8:30a.m. Overall the level of service provided vis-a-vis the cost ($405.00) was disappointing despite the valiant efforts from [Name Removed], [Name Removed], [Name Removed] and [Name Removed].
Hi Leo, Thank you for your detailed review. We… Read more
Excellent customer service from initial phone call to the completion of the service and follow-up email. Our technician was friendly, thorough, and professional, and he explained to us the products that he was using. Since the treatment our cockroach problem has been resolved and we will not need to request a follow-up service (call out fee… Read more · 1
only) within the next two weeks. In the days following the treatment we have seen just three large dead cockroaches, two of them caught in the traps that were left under our fridge. The whole process was seamless, odour-free, and definitely the best pest control treatment we have had over the years. The price was competitive, and we appreciated our pension discount. Very happy customers! Tom’s Pest Control will be our go-to for future treatments.
I am deeply disappointed and frustrated with the service we received from this pest control company. When we contacted them, we were desperate for a solution. We trusted them to make our home safe, especially with a baby in the house. But instead of helping, they brought us more stress, sleepless nights, and zero results. We paid for a full pest… Read more
control service, hoping it would give us peace of mind. But the ants never disappeared—not even for a day. I kept sending them photos of ants crawling through our baby’s clothes, inside sterilized baby bottles, and even in his bed. It was heartbreaking. Still, they kept insisting the treatment was done and the guarantee had expired, ignoring the fact that I had been documenting the problem all along. As if that wasn’t bad enough, just four months later, cockroaches started appearing again too. I reached out to them, but this time they didn’t even bother to respond. Total silence. No follow-up, no responsibility, no basic customer care. It’s like once they take your money, they stop caring. Now, four months after the treatment, our situation is worse than ever. We are overrun by ants. They are in our clean dishes, crawling over our laundry, even in our baby’s crib. Every single day feels like a battle, they are biting our baby, and I can’t even describe the emotional toll this has taken on our family. Instead of standing by their service and helping us, the company tried to blame us—saying we should keep everything in the pantry closed, that it’s somehow our fault. Our pantry is spotless. We’ve done everything right. But they just keep making excuses instead of admitting they didn’t do the job properly. I would never recommend this company to anyone—especially not to families with young children. They don’t take their work seriously, they don’t care about your concerns, and their treatment simply does not work. We trusted them with our home, and they completely let us down. Do yourself a favour and stay far away from this company. They failed us, and they will fail you too.
Thank you for taking the time to share your… Read more (+4 replies)
Latest follow-ups
My loft issue still persists despite treatment 3 months ago. Super unhelpful customer service. Show reply
Follow-up · Initially the issue with rodents in my roof persisted and I was not happy, however Tom returned and laid more traps and now the issue has been resolved. Very happy.
Started out ok, but after repeated calls back for the same reason was accused of it all being in my head. Have just returned from 6 months on overseas contract and the same pet problem has returned within a few weeks. All this within their supposed 12 month warranty.
Follow-up · The earliest appointment available for a representative to inspect the home was almost two weeks later. However, someone from their office called and cancelled the day before stating they didn't believe I had any problems; and as far as they were concerned would not attend nor inspect.
Hi Dan, Thank you again for your feedback. We… Read more
I had an ant problem at our property. I called Tom’s and they listened to my pest problems and said they could come out 2 days later. They sprayed and left me 4 gel ant traps for places they couldn’t spray. At the end they provided a receipt after payment and a report as to what had been done. I’m very pleased with their work. Show reply
Follow-up · Tom's pest control treatment cost $406.58 that was the amount quoted for spraying inside, outside and workshop of my 3 bedroom Villa Unit/small self contained house. They only sprayed the Sunroom, around the house and the workshop and charged the same price, because a family member changed their mind at the last minute and did not want them to… Read more
In-depth reviews
We had been using what we thought was a reputable local pest control for many years only to find out the hard way they had NOT been performing any worthy or proper termite inspections (or treatment) even though we'd been paying for same. Sadly our home ended up subject to an termite infestation that resulted in major damage to our home. I sent… Read more · 1
requests for help to multiple companies and Tom's was the first to respond both by email and phone. They took the time to understand my issue and concerns. Then arranged for two senior termite technicians to come around the next day. The techs (Mark and Vince) were professional, super thorough, and not only spent well over 2 hours with their inspection but ensured I was being informed and educated throughout (which I really appreciated). From fearing the worst, by the time they left I had piece of mind our home was in good hands and the infestation was PROPERLY inspected, located, and treated. And this all performed for LESS then we'd been charged for a "standard" inspection with our old firm. We'll be following up with a full barrier treatment with Tom's in coming weeks which Mark advised he'd return to manage as well to ensure we had comnfort the issue was both fully resolved and prevented in future. Have already recommended Tom's to many of our family and friends. Excellent service and super thorough. They obviously take pride in their work and their reputation. Something that's becoming extremely rare to find nowadays.
Had a Dead Rat in the roof space smelling out the house. Contacted Tom's Pest Control whose website stated same day pest removal from $129. Contacted them who said they will contact one of their technicians to perform the job. Rang me a few hours later to say still trying to find someone. The following day still hadn't heard so rang Melbourne… Read more
Branch. Nobody picked up and message was if you want a return call leave your details, I waited for an operator to pick up but phone just hung up. Rang back a few times and left messages. In the end I rang head office who picked up straight away and explained the situation but they saw my history. Head office said they will find somebody and call me back as well as it will be $299 plus $50 for an odour bag despite the website stating $129. Operator said that's for a 1 bedroom apartment. 4.00pm still hadn't heard so rang another pest controller, 10 minutes later got a call and appointment was booked for 8am next morning. At 5.00 pm Tom's rang back and said very sorry cannot get a technician until a week's time. So would have to put up with the dead rat smell for another week. So much about say day service. Took 2 days for them to tell me they can't get anybody for a week. The competitor technician arrived the following morning as booked, removed dead rat and supplied an odour bag all or $150. The moral of this story, do not use Tom's Pest Control.
Hi Mike, Thank you for your feedback. After… Read more (+6 replies)
I had a really positive experience with Tom's Pest Control for a rodent issue and would highly recommend them. The booking process was fantastic. I spoke to a woman named Jackie who was transparent about pricing and genuinely understanding of my situation. Unlike other companies I called, there were no high-pressure sales tactics, just kindness… Read more · 1
and professionalism. Her approach was the main reason I decided to book with them. On the day of treatment, Avi was brilliant. He arrived on time and was professional, friendly, and completely non-judgmental about the state of my 'older house', which I really appreciated. As a single parent, it's hard to get everything perfect, and he was just so respectful and helpful, offering great advice on how to prevent future issues. He was also very considerate of my daughter's personal space and explained all the safety precautions for her and my cat. It's only been a few days, so it's a bit early to know the full results of the treatment, but I'm optimistic. My only piece of constructive feedback is regarding the bait boxes. I was informed that I was purchasing the boxes as part of the cost, but the key for them wasn't left with me. While I understand the business model, it feels like if a customer buys the equipment, they should have the key. This would give me the choice to buy my own bait and handle it myself in the future if I wanted to. Despite this small point, the outstanding customer service from Jackie and Avi means I would absolutely use Tom's again and have already recommended them to others.
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Positive reviews
Vince our operator was very knowledgeable and extremely friendly, Vince explained all aspects of the process and the safety issues. Could not be more pleased with the whole experience Show reply
Reliable and efficient service. We have used them before and have always found them to be professional and dependable. Very happy with the results and would gladly use them again. Show reply
Toms Pest Control did a lovely job solving my mouse invasion problem, very friendly and helpful both on the phone and in person. Answering in detail all my questions asked, very professional and got the job done. We have peace and quiet in our walls now, no more mice running about through our home. Thank you Toms :) Show reply
Negative reviews
Melbourne Office - A mess of management, Overseas Call centres and subcontractors leading to multiple errors After the first pest controller attended, there was no improvement with extremely loud rat noise waking up my houseguest. When I called, their call overseas centre repeatedly became confused, not knowing that the pest control had come and… Read more
gone some weeks ago & already laid traps. She was reading the file and talking at me instead of listening to me. I spoke to [Name Removed] from management, who apologised. A second pest controller then attended and told me that the first pest controller had done a bad job and had used first-gen bait when we had actually paid for second-gen bait. [Name Removed] replaced/added bait and subsequently returned on 1 October for a review, although I had been told the review would be on 9 October. At that 1 October review, he said that, because the bait had not been taken, there was no evidence of rats and said that my houseguest would have been imagining the noises. However, he also had said that human contact on the baits means the rats won’t take it so who knows if he had contaminated the baits?
Since then, however, my houseguest has provided me with video of very clear banging in the walls from when he was staying there that had originally concerned him and that he had actually shown the original pest controller quite clearly, and the neighbours have also reported rats in the walls. I contacted [Name Removed] who asked me to provide the video, but every email they sent me to link it to failed to allow me to attach. After several attempts, I eventually managed to send them a screen recording by email and then had to repeatedly follow up to get somebody to review it.
I randomly received another message from a Call Centre operator [Name Removed] who advised me that baits were laid on 1 October and that I needed to wait for it to work. This contradicted what [Name Removed] had told me, because the bait had been laid well before then and 1 October was only his review. Pattrease then called me and to say that she had not read the file properly and had confused the timeline again.
I therefore asked to speak directly with [Name Removed]. When he called, he acted asked in a very offhand way: “how can I help you”. I was confused and I said “you were waiting on a video”. He said “okay so there are still rats”. I said “no you were waiting on a video to indicate that there were originally rats, as JAMES was saying that there were never any rats [Name Removed] they didn’t take his bait. And my neighbour says there are still very loud rat noises in the walls”. He then said he hadn’t bothered to review the video. When I told him that I was confused by what the call Centre staff said, that more baits were laid on October 1 & I needed to wait for them to work… he said she was correct. I said “well hang on, the pest controller said he was there just to review whether the baits had worked or not based on whether rats had taken the bait or not”. [Name Removed] dismissed me and said “anyway…” and tried to change the subject, When I asked [Name Removed] to clarify whether new bait was actually laid on 1 October, as the call centre claimed, or whether [Name Removed] was simply reviewing the existing bait, he would not answer the question. Instead, he lectured me In an extremely condescending manner about being “rational and calm”, & when I asked him if he was calling me irrational, he doubled down and said he was; when I told him that was an insult, he became very defensive. This was despite me remaining completely calm and simply asking him which of the two contradictory accounts about what happened on 1 October was correct. I said that giving me two contradictory stories is actually irrational. [Name Removed] didn’t like that did he… he just cut me off, repeatedly spoke over me and ultimately hung up on me when I held my line.
He then sent me further insulting messages telling me to be rational and calm and laying down ultimatums. He deleted previous evidence of their mistakes.
For this disaster & mess, I am out of pocket $450.
Thank you for setting this out in such detail,… Read more
Very disappointing with the service i got guy that spayed the house left spots of liquid all arround the house even 3 hours latter. Foot prints all over the floor boards throughout the h ouse.
Sorry to hear about this Petar, we take… Read more
0 stars. Paid $300 for a technician to come out, but he wasn't willing to properly investigate the issue — my input and observations about the problem were largely disregarded. To be fair, the admin/customer service team was friendly, professional, and helpful throughout, so this isn't about the company's communication. The issue is that the… Read more
actual pest control work lacked the thoroughness needed to diagnose the problem correctly. Wouldn't recommend Tom's for anything beyond a simple, straightforward job.
Thanks for the detailed feedback Ben, and… Read more
Recent reviews
Very professional. We had an infestation of Drugstore Beetles and Tom's Pest Control were able to help with identifying and eliminating the source. Would recommend. Show reply
We’ve had rodent problems each winter for many years. We finally decided to call in the experts and contacted Tom’s Pest Control. Their technician Brendan arrived when we were told to expect him, and he is extremely courteous. More importantly he knew his job, and with his help and advice we now feel that the problem is under control. We are very happy to recommend Tom’s Pest Control as a reputable company. Graeme Arnott Show reply
Very efficient and great communication! I engaged with Toms Pest Control to help with foxes at the property. They have communicated throughout the whole process. Show reply
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Toms Pest control have provided a professional service with outstanding communication and fast service for my NDIS clients for years , I would recommend Toms Pest control highly . Show reply
We had a small infestation of wasps, and a staff member was onsite the very next day to remove it. He was a pleasure to deal with and the overall level of service was excellent. I would definitely use Tom's again! Show reply
Have had rat and mouse baiting treatment. It's been effective in the roof of my house but still getting some mouse action near aviary. I keep the aviary as clean as possible. Overall a good service. Show reply
Bim arrived on time and only stayed 45 minutes. He was polite. Though he did reel off a script spoken many times before. He did leave a side gate open and the hens had escaped. And a difficult corner of the carpet peeled back. And a bit of mess from the roof cavity (I could clean that up myself) Show reply
We had a good experience with Tom’s Pest Control. They were able to fit us in at short notice, were very accommodating, and dealt with our rat issue efficiently. The technician was professional, friendly, and explained everything clearly. We’d definitely recommend them to anyone needing prompt and reliable pest control services. Show reply
The Service was outstanding and I learnt a lot from the advice I was given. The pest treatment seems to have works both with the mice and the rat(s) I had in the attic. It was true value for money and I would not hesitate to recommend this service and their operatives to those needing assistance with a vermin or cockroach problem. Show reply
Vince was excellent at his job and he shared a lot of his expertise with me. I appreciate his knowledge and him coming over. The price was reasonable and competitive. Will call him and Tom's Pest Control in future. Show reply
The guy that turned up was very professional and knowledgeable, we spoke throughout the treatment and learnt a bit about the different reasons why some of the pests invade and on how to prevent further incidents from happening. I was happy with the outcome, I had a ridiculous amount of ants throughout the house causing havoc, we had out treatment… Read more · 1
in the AM and by night the army of ants had literally vanished, I see one or two here and there but I am very happy with the outcome and their service provided. Some people may not have had as good of a result as myself or feel the staff are impolite however my personal experience was none other than professional and interaction with the staff was amazing, I found the 4-5 staff that I spoke with to be extremely polite and respectful towards me. Many thanks to the team at Toms Pest Control for their service provided.
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Hi Ken, Thank you for taking the time to… Read more (+1 reply)