Daytek
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Reviews
Broken Line Bracket
After replacement line bracket for fold down Daytek clothesline, have 3 broken brackets.
Reading the reviews this seems to be a common fault with the product
Home handy wheelbarrow
Helpful service when getting replacement parts for this Daytek wheelbarrow. Still in good condition after many years of use. Just needed axle and wheel parts.
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Disappointing product
Purchased a fold down clothesline about 2 years ago and already have broken clips that hold the line onto the frame I would of thought the materials that were used for something that is in the elements constantly would of lasted much longer than this very disappointing because I can’t seem to get replacements, will not recommend this product to anyone
TOTAL WASTE OF MONEY SO IF THAT IS AGGRESSIVE LANGUAGE BUT ITS TRUE
I bought a daytek clothes line with 5 line when we built our new house 5 yrs ago ,thinking this would look smart but within a few days the handle that you can wind the line with got stuck no problem we will just leave the line up then the lines started rotting, then sagging ,then the odd one breaking ,so i rang daytek no problem just take it back to Bunnings , no one told me I needed to send photos to Daytec and as for a receipt .
So 2 hours to Bunnings in Tamworth and no serial number on the line I took in
so can someone tell me exactly what I should do
Hi Polly,
We apologize that the product didn’t meet your expectations. Attached a link to the Bunnings returns page - https://www.bunnings.com.au/policies/returns. Daytek do not need photos and Bunnings manage the returns process themselves.
thankyou for replying but i don't have a receipt
and i had to buy another one as im too far from bunnings and it will be used everyday while the grand children are here
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Daytek 30m 3 Tier Extend Clothes Airer Tower
Very happy with product quality & function. Product was purchased from Bunnings.
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Daytek Slimline clothesline plastic line holder product 2.5 years old from a builder build that has now gone under
I have numerous trouble in locating this part, 5 trips to Bunnings, online ordering a no go, Daytek state go to Bunnings, well I have picked up the part and it is the incorrect one, waste of my time, appalling trouble to have to go to to get a part which I still do not have, clothesline repair services are not interested, my only option now buy a new clothes line that is not a Daytek! I have 2 properties with this product - next door is the one I am trying to get replaced hence the different bricks
Hi Lisa, are you to contact Customer Service on 03 9470 1755 as it sounds like Bunnings have ordered the wrong item for you and we would like to sort this out for you.
Kind Regards
Customer Service
Thanks, I had rung your office twice, and still I have ordered the wrong item, not Bunnings fault, all sorted now, I have ordered 2 brand new clotheslines with no plastic bits.
Warranty process is a joke
I own a Dayton fold down washing line. The plastic elbows have snapped - which reading here seems to be a common issue.
Contact warranty team, they will ship me new elbows if I can show them proof of purchase.
The washing line came with our new house, so obviously the builder doesn’t keep receipts of every purchase in the handover documents….. So I send a photo of the vacant block which shows 4yrs ago there was no house.
Nope not good enough they say. You can send us a receipt or you can buy replacement parts yourself at Bunnings they say.
I be
Hi Glenn,
Just wanted to let you know we will be in touch via email to discuss your concern further
Daytek Twin Fold Down MK2 Lift and Lock —Extremely disappointed and feel ripped off
We purchased this product less than 12 months ago at Bunnings and the plastic clips that hold the line in place are all snapping .if I could give this product no stars I would . How can you give this product a 25 year warranty??.HOW DO I GET A REPLACEMENT WHEN IT IS FULLY INSTALLED ??..It seems to be a common problem looking through the reviews why have you not changed the plastic to something more long wearing .
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Single fixed clothesline initially popping out
Reported an issue about clothesline popping out during wind. Rang daytek and advised must be faulty, return to bunnings under warranty or daytek would send out a new part. Tested clothesline further and may have been user error. Need to make sure lift rail quite high before sliding back. Seems to be locked in better, if this fixes issue then am otherwise happy with product.
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Squeaky rotary unit
We love our Daytek rotary clothes line. It does squeak quite loudly as it spins. We’ve tried to add a small amount of high quality oil with no avail. Any suggestions as to remedy this annoying sound??? My neighbors would appreciate it!
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Did not receive my 'Special Order' after 4 months
April'22 I decided to order a replacement 'Main Tube Assembly ' (Post that goes in ground) for my 6yr old MK58 Rotating Clothesline, as it was bent.
Ordered thru a Bunnings store in Akl NZ, as a Special order to manufacture a new one from Supplier in Australia!
After 2 months June'22, I was informed that my Post had arrived in Auckland Supplier's Warehouse, but they could not track, or find it.
After another 2 months Aug'22, I had enough waiting, and refused the offer to wait for another replacement to be made, I accepted a refund and also a vo
Hi David,
Sorry that our service didn’t meet your expectation. We are reviewing the process of managing parts delivery to New Zealand with our warehouse partner.
Kind Regards
Customer Service
Very disappointed
After about 12 months line started leaving white marks on dark clothing. Tried to replace it which was really difficult to do and line came out shortly after. Handle falls off constantly. Pieces at the end of the arms are peeling.
Show detailsHi Danielle, sorry to hear that you are having some issues with your Washing Line, could you please call customer service on (03) 9470 1755 so that we can solve these issues for you
Kind Regards
Daytek
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Daytek Twin Fold Down Clothes Line _ Model MK2LL
Fantastic product. Very high quality, Easy to assemble. Congratulations !! to all hard working Daytek Team.
Andrew, Brisbane, Upp Mt Gravatt
colourbond finish poor quality
I picked up a new M58 rotary clothesline 1/3/22 that was a special order to get the colour I wanted. As soon as I unpacked it I noticed a few defects of the colourbond finish also some scratches, I've found more since. I emailed photos to Daytek customer service and I received a response the next day from [Name Removed], the agent apologised that the item was not of their usual high quality and that it might be best for me to return it for a refund. I replied to the email the same day 2/3/22 and asked why the agent didn't ask me to return the i
... Read moretem for a replacement since normally their items are of high quality and that I still needed a clothesline. As of Friday evening 4/3/22 I haven't received a reply, maybe the quality of the clothesline I received it their normal quality and the replacement would only be the same, I don't know. I will wait a few more days just in case they do reply but I doubt it.
Update, I was contacted and asked to return the clothesline for a replacement.
Hi,
Please contact the Customer Service Team at Daytek on (03) 9470 1755 to follow up on our replacement offer
Update, I returned the clothesline line and within a few days I received a replacement that was in perfect condition. I appreciate the extra effort DAYTEK took to reduce the turnaround time and the fo
... Read morellowup to make sure the replacement was good. I'm very happy with the clothesline, thank you.
Daytek MK2 Mini Fold Down Clothes Line Issue
I recently purchased a Daytek MK2 Mini Fold down clothes line and I am having problems with the Line Locking Cap screwing into its proposed position. It simply wont screw in.
I have tried calling the office a few times this week but haven’t been able to get hold of anyone.
I have also sent an email today to try and get a response.
Questions & Answers
Can I replace the line in my daytek mk2 without buying the entire unit. This is our 2nd in 6 years and the plastic line is worn again in the recent one purchased as did the last one. The most recent purchase was only 2 years ago and we retract it after each use.
Hi Ann, please contact customer service on (03) 9470 1755 and our team will discuss the process with your Retractable Clothesline. We look forward to hearing from you at your convenience.
Kind Regards
Daytek Customer Service.
I purchased a daytek mk II (6 line retractable) in about 2018. We have found it to be a great product, used several times a week and retracted when not in use. It had a structural warranty of 15 years and line warranty of two years. So at five years with two frayed lines, I bought some Daytek line and went to replace but after not finding "line replacement" instructions, I called Daytek and learned the line is NOT accessible or replaceable! Does anyone have a solution without having to replace the complete unit?
Hi Ian, could you please contact Customer Service on (03) 9470 1755 at your convenience so we can discuss your options.
Kind Regards
Customer Service
Daytek
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| Category | Physical Shops and Garden Shops |
|---|---|
| Type of Store | General |
Contact info for Daytek
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HI Victoria , please contact Daytek Customer Service on customerservice@daytek.com.au with photos so that we can review the issue and recommend next steps. Replacement parts can be supplied under warranty .
Kind Regards
Customer Service