DD Photographics

Dreadful service – Ordered 3 weeks in advance of Xmas and order still not received. Tried to contact for customer service but no response. Googled and found out the company is based in NZ even though the email address has an Australian ISP. If you are planing 6 months ahead of when your purchase is required you should be good but don't bother otherwise. Show details

BAD WEBSITE – The website shows items that are NOT in stock. I only found out after some missed phone calls and a wrong email address.... AFTER I made the purchase online. Never again! Show details

I would recommend DDphotographics – I received my Camera Body in 7 days, unfortunately the lens was unavailable , so at my request, ddphotographics refunded me, so I could try and source the lens elswhere. DDphotographics replied promptly to my two emails, they were very courteous. I would recommend them for anyone wanting to purchase camera gear online. Cheers Phill.

Sirui and Nisi specialists – Placed an order at lunchtime Wednesday and delivered next morning before 10am 2&1/2 hrs north of Sydney. Incredible service and very knowledgeable about their products and more than happy to provide advice. Would definitely recommend them and buy from them again. Mark

Will do business with them again – Great service. Excellent pricing. Good communication. Ordered in shop and picked up from shop at a later date when I was again in the area. Very pleasant staff and good advice. Will definitely buy from them again.

Below average – Ordered a Tamron Lens and Step-up ring. Got notified 6 days later that they did not have it in there warehouse and that Tamron also had it on back order. Expected ETA 1-2 weeks. A full refund was offered. 14 days later I received ONLY the lens. I then asked of the whereabouts of the step up ring to which I was advised was on back order also. 8… Read more

days later and I received the Step-up ring in a regular "letter" envelope with nil packing material around it and it had almost worn a hole in the envelope. I won't be using their services again.

Paid over $500 and told not in stock – I ordered a Lowepro Dryzone 200 as a Christmas present. Appeared in stock on website so ordered happily. Told one day later that there would be no bags in stock until February of next year and that they could give me a refund. Happy I am getting my money back, however I am down $500 and a Christmas present one week before Christmas. Very… Read more

frustrated and annoyed. Should not have been advertised as in stock online when there is obviously none available. Very reluctant to use again.

"New owners" refuse to honour the sales contract – As with many other people I got ripped off by Discount Digital Photographics. "New owners" refuse to honour the sales contract, but I personally fail to see how you can buy only the assets of a company and leave the liabilities. New owners might be victims as well, but they must be naive to take over a business and not expect there to be any… Read more

outstanding orders. Disgraceful. To make matters worse I have received incredibly poor service from Westpacs Platinum Service.

Never buying anything expensive online again, and moving my finances to a real bank.

Sent me the wrong item! – Fujifilm xt2 was on sale. A very good price. Even better than with the cashback offer from Fuji. Ordered it and arrived two days later! But instead Fujifilm xt20 was sent. I have lodged a complaint. We will see what happens.. *** Update *** They have got back to me quickly Sent me receive paid label which I used to ship it back with… Read more

Parcel Post (not very fast)

Once the XT20 had arrived at their store, they quickly dispatched XT2 which arrived on the following day

Good and prompt communication.

Always happy with their service and products – I have been buying from ddp for quite a few years now and have always found their staff helpful and the service great. I've recommended them to friends looking to get into photography as well. On the occasion they didn't have my item in stock then kept me updated on its progress.

Great Service & Great Prices – Recently bought some NISI filters and the service could not have been better. The guys took the time to talk about the various alternatives and helped me choose the right ones for me. They were very knowledgeable and the advice was excellent.

Good price – Just check before buying if the goods are parallel but it doesn't matter too much that they are. DDP will repair goods. Nikon will as well but you will have to pay as no Australian warranty. But you get the cameras for a bargain.

Reliable and knowledgeable – Have bought from D-D-Photographics several times over the last few years. Very convenient, quick shipping, and helpful staff. Highly recommend. Also worth noting that the studio gear I bought was of much better quality than the eBay equivalents I have gotten over the years.

Great prices, service and knowledgeable staff – I was a bit concerned after reading some of the earlier reviews but after visiting the store and speaking to their staff, I no longer had concerns. I have no knowledge of the previous owners, etc. my only interaction with DD Photographics was from buying some equipment a week ago. Their prices were very competitive- almost as good as some online… Read more

only websites but with a shopfront which personally gave me better comfort. I called ahead for a Nikon D750 and although they didn't have it in stock at the time, they did say that it would be in 2 days later and it was! Staff were very professional and knowledgeable, giving me advice about the pros and cons of various memory cards for my unit. They also gave me very useful free gifts with my purchase.

Great Service – After reading the latest reviews about DDP I was sceptical in purchasing from them, after speaking to the new owner I decided to go with them. They went out of their way to supply me the Sigma lense $100.00 cheaper than anyone else could do, it was in my hands 18 hours later, no fuss exactly what I ordered. I had reservations but after such great service I will stick with them for my photography needs, great service guys thank you.

Warning!!!! Do Not Purchase From DDp!!! – I too was scammed by these people! The sale of business was $400,000, so where are my goods or a refund for $5,000?? New owner claims to have just bought the 'name' of the business...what a croc. No one pays $400k for a business name that is smeared. Glenn Kerrigan has a lot to answer for...600 'unsecured' creditors...that's all us poor suckers… Read more

who paid for our equipment in good faith only to be last on the list of creditors. He also has stores in Singapore and Malaysia so why aren't we getting the stock owed to us from there? Come on karma, do your thing and bite him and his 'shareholder' hard!! Consumers don't let this happen again...new owner or not, don't buy from DDP....ever.

Dodgy business. Got completely ripped off – Another victim who lost a month's salary that I had saved up to pay for my Nikon camera. Placed an order on 16th Oct. Online tracking kept showing order in process and a month later got the email about the company going into Liquidation. Had paid cash so not even the hope of asking for a chargeback. All gone done the drain ! The Liquidator's… Read more

creditors report gives priority to only secured creditors.

Cant believe that someone can do such a huge fraud and go missing and there is nothing anyone can do. No one had a clue ? New business owners, bank, other associates ?

So we all lost our hard earned money, that owner ran away, the new business takes no responsibility and in all this the liquidators swoop in putting the extra expense of their remuneration charges !

Has any of you guys looked at the creditors report and the big resolution in the report ? All the resolution says is how much money the liquidators will get to earn ! What a way of making money !

Its a Fraud business !

Dodged a bullet and got lucky – Hello, I had pretty much the same experience as most recent customers, not in stock, false promises, complete contempt and no reply to queries. But here is the lucky part, after a month of fairy-tales I demanded a refund and actually GOT IT !! This was on the 6th Nov so I must have just made the cut, I don't know if the new owners did the refund… Read more

or if it was the previous owners, (but I would like to thank them, although this never should have happened in the first place.)

I hope those whom are out of pocket get their money back, I know the charge back system was intended for this situation so don't give up hassling the banks. I will never again take "Aussie owned" or glowing reviews as a reason to trust a company again, some reviews sound fake to me and the negative comments are more likely to reflect the company accurately.

I ended up buying from a local company (Photo Continental) and only paid $200 more for my Nikon D7100 but got a real Australian stock camera. a two year real Nikon warrantee and fantastic service.

I have previously dealt with overseas suppliers without problems in the past but for lower value goods, Ebay for all its faults does at least give you a good idea (feedback rating) of what that overseas supplier is really like and it is harder to fake.

Anyway best of luck to all affected by this. One month of severe pain is included for free and I was very lucky to get my money back. Happy to treat customers like dirt after they have your money, no stock, a very low form of life.

Discount Digital Photographics: Liqudiator appointed – I ordered a Canon 6d in mid-October 2013. I had ordered a lens from them a long time ago and that went fine, though delivery was a little slow. I heard nothing until this week (Nov 15, 2013) when I received a letter from Liquidators in Sydney telling me the business had gone into default and had no stock or ability to pay refunds. I was told I… Read more

should contact my bank to try and reverse the credit card charge. My bank said it would take 4-6 weeks and there were no guarantees I'd get my money back.

It seems the former owner is now overseas, possibly in Malaysia judging by his email address. The price was great Business owner took my money and ran

Shonky Rip Off! – Apparently ddp has gone into liquidation and doesn't have any stock! And yet, the "new" ddp do have stock and will take "new" orders... but will not honour any orders previous of #50,000. Do not buy from this shonky business! Why would anyone take over a business with such a bad reputation?! The previous owner has done a runner to Malaysia… Read more

with all our money. Apparently the best way to get your money back is through your bank, if you can, or through NSW Fair Trading. Apparently the "new" owners of ddp are registering everyone's claims and complaints and are pursing a group claim, if you believe them.

I bought from ddp after reading many rave reviews on photographic forums....looks like it was bad timing. I am trying multiple avenues to claim my money back. Good luck to everyone.

In the meantime, I've ordered a camera from DigitalRev, which, had been my first choice. I should have stuck with them in the first place. Ordered online on Friday, Shipped already on Saturday, should be delivered within 3 days. They have paypal, so if something goes wrong, you are guaranteed to get your money back. Buy from DigitalRev, not DDP, or simply throw your money in the garbage!!!

Ripped Off!

Biggest Rip Off In The World!

Ripped off too!! – Regretfully placed a $5500 order with these frauds (5D III + lens and a few other bits and pieces) a month ago and have only received $150 worth of the order to date. No camera, lens or flash and can't contact a real person to talk to. Like many of you, I've got everything crossed for a transaction reversal and have lodged complaints with The… Read more

NSW Department of Fair Trading and the ACCC. Can't understand why the new owners seem willing to watch their business go down the toilet by not honouring outstanding orders. We're their customers!! First big internet purchase and thought I was doing the safe thing buying from an Australian owned company in Australia. My mistake!

Join the club – Placed an order late Oct,prompt account debit and follow up email indicating the order was being processed,phoned on the 29th and assured of delivery the following Monday,no show , called again ,on back order.no response since then. Their website shows the items ordered still available. Who wrote the good reviews?.I would like to see a positive… Read more

reply from someone who is real and has had recent dealings. Not sure that buyer beware is applicable here.These guys are rip offs and are prob on a flight os.

Suspect they have transgressed quite a few Aussie laws that don't apply in their own country.

Rip offs

Ripped off – Paid for my canon 100D rebel SLI got an e-mail this morning telling me that previous owner gone no contact with him rang my bank and them are looking into it for me they have told me that i will get my money back but it will take time.$518.00 out of pocket.iI placed my order on the 22/10/2013.

Never Use This Company! Should be zero stars but I can't select this – This sham of a company have ripped me off. The owner disappeared a week ago and cannot be found. They are not fulfilling any orders before his disappearance. If you want to lose money, use them! There has been some asset sale or something and they are not honoring previous orders. What a sham. Appeared to be cheap, but as they say, if it's too good to be true, it is!! They ripped me off

Money grabbing theves! – Paid $4199 for body + lens on 10/10/13. I received the camera body on 6/11/13 but to date no lens??? $1745 down - and no one wants to take responsibility and insists it is the old owners responsibility as ownership of the business changed on the 29/10/13 Have approached banks, Fair Trading and ACCC. Total con artists - never again! new or old owners.

Money Gone – Like all of us, placed my order on the 10/10 credit card charged, followed up again to be told delivery 07/11 but all to no avail. Still haven't got my goods and have been told to send them an email. Sent one to their Singapore and Malaysian branches with still no response as directed by the supposed new owners. My mate told me to go to Digital… Read more

Rev and I should have!!! Would have got my gear as promised and still had Australian warranty.

And they wonder why we use overseas suppliers when this happens in our own backyard.

I have lodged a complaint with my bank and hopefully get my money back

They don't deliver

Pathetic Thieves – Two months in and I still don’t have my Canon Mark III 5D body. Now we’re $3,000 down and without a good camera (only our iPhones…) to capture the first few weeks of my newborn son’s life. My bank (St George) are investigating and Fair Trading NSW are supposedly coming back to me tomorrow. The woman at Fair Trading also told me there were another… Read more

4 cases reported to them today alone…

Good luck everybody. We’re all gonna need it.

They will take your money and not deliver your goods.

Horrified ! – Just found out from the reviews here that there are others in the same situation as me and I am absolutely shocked. I placed an order for a Nikon lens on 17 Oct 2013 and I was told it would take 10 to 15 business days. I checked for the order status on 4 Nov 2013 and DDP says ETA is 10 Nov 2013 but since yesterday I did not get any response from… Read more

DDP. Finally I got through to DDP and the person told me to call Glenn on another number but he does not pick up the phone and I can't leave any voice mail either as the voice mailbox is full. What do I do now?

Terrible service. I have no received the item from my order.

Was a loyal customer and now they took the money and that's all – I had the same problem with other reviewers, with the website undergoing change of ownership, seems like my order is never getting there, and I paid 900 bux for the lense. We should really do something all together and get our money back, consumer fair, fair trading, whatever. What a shame I used to be a loyal customer and bought all of my gears there, the new owner doesn't seem to bother care, what a [censored word removed].

Lacking a moral compass – Ordered lens. Credit card charged. After a month rang again and told long delay. Cancelled order. Promised refund. All documented. Then silence. New owners take no responsibility - almost the same name though new ABN. Most concerning is that the sales and order people who replied to my emails saying that the lens was delayed, and then that… Read more

a refund was coming, are the same people still working at DDP undera new ABN.

How can they look at themselves in the mirror each morning?

I am ariting to NSW Fair trading but persisten negative reviews seems the only way to protect other citizens from Discount Digital Photgraphics. Do on-line review ratings work?!

Corrupt

Still haven't received order after over 2 months – I am still waiting for a Nikon 50mm lens and cf card - keep on getting promised delivery dates which never eventuate. From what I am reading on this website it appears that I am unlikely to get them now. So unfortunate as I have purchased most of my lenses through the company and was always very happy with their service and prices in the past. No sign of order after 2.5 months

Un Australian – I placed an order 9 weeks ago worth over $11,000, which was transferred from my account within 2 days. It included 17 items. I have had to continually email and ring countless times only to be pathetically lied to about delivery times and which items were available for shipment. It has taken 8 weeks to receive 15 items over 3 shipments, but I am… Read more

now caught up in the same 'change of ownership' problem for the remaining 2 items. This leaves me out of pocket around $1,600. It could have been much worse I know, and I sympathise with people who have had much more stolen from them. I have spoken with the new owner Andrew and heard the same story. He is either very naïve or a brilliant actor, either way his business will not survive this scandal. I too have given a detailed report to my Bank and also the ACCC as I have recorded everything from day 1. Hopefully we will all be refunded at some stage, this is a matter of common decency and principle and I will fight this until I get a satisfactory result one way or another. I am in the process of handing my information over to Consumer Affairs Victoria and NSW Fair Trading as well. My order number was #44287. Good luck everyone who have been stripped of their hard earned dollars, I hope you have a win. Nice looking Website Website is a trap, it's a wolf in sheeps clothing!

They have run off with my $2500 lens order – These guys took $2500. Canon lens and warranty. It never showed up and they refuse to rend money back and do not know where it is. I ordered a lens 7 weeks ago and get told from them they cannot tell me when or if it is even coming. They said the owner shot through to Malaysia a week or two ago and say it is his responsibilty even though it is the… Read more

same sales person on the phone. Then I tried to contact this supposed guy in malaysia and he does not answer phone or email back even after a week. I have lodged a formal complaint with NSW Fair Trading and I am doing the bank forms tomorrow to try and get the $2500 back. Do not buy from these guys anymore even if you bought stuff in the past. They are not to be trusted at this stage anyway.

ordered lens 7 weeks ago. They say old owner has mysteriously shot off to Malaysia and cannot be contacted.

Terrible – I purchased a lenses and some accessorizes a month ago and I have not received my lenses still. I have call twice every week to clear when I can expect my delivery. Last time when I rang, I was told that the company has been sold and the new owner doesn't have obligations about older orders. The phone number, which is given me to reach the old… Read more

owner, is simply voice mail. I've left a few messages and sent 3 emails unproductively. I haven't got any feedback for any of them.

I did have any other option but to contact my bank and lodge investigation. I hope I will be able to get a refund.

Never deal with this company! It used to be fine Terrible service. I have not got any items from my order

Do not deal with DDP ! you wont get your goods !!!! at all – we should get together and get some legal advises, I went to the police today, seem they were trying to ignore me, no cases were created, no information were taken at all. I think we should together and get our money back, who cares they are new owners or old owners !!!! good trick !!!!! you paid and you wont get your goods