- Verified customer
I would have selected zero stars...
I would have selected zero stars if that was an option. As of the date of this review, it's been 99 days since the processed payment. Various messages sent with one response of "just give it time". Well, times up. Now it's time to let everybody know...DO NOT DO BUSINESS WITH DEALEXTREME.
- Verified customer
Goods lost, money lost
3 orders worth more than 200 USD, tracking blocked for months, do not respond to the messages and do not refund.
Store of scammers.
200121100118101134 (not recived Xiaomi Camera USD 23,98) tracking blocked by MONTHS.
200131100118101210 (1 smartphone USD 98,99) tracking blocked by MONTHS
200306100100101060 (2 helmet USD 77,14) from tracking you understand that the parcel is returned to sender.
Do not buy anything, you will lose money
Defective phone returned to Hong Kong, never seen again
I purchased a Umidigi phone in January and then returned it due to it not working correctly. It cost $38 to send it back to DX. DX wanted me to to advise them of the phone getting back to Hong Kong and I was able to do this via the tracking that I paid for. After telling DX that the phone had arrived at its end, I was told to be patient as there was some sort of work bank up. That was months ago and my enquiries have been met with silence ever since..
Sorry but I don't trust this site even though I received the purchase refund via PayPal. DX also ignored PayPal so I won the dispute. I can only tell you that I will never buy from DX again and whether you choose to take this as a warning, is up to you..
Goods did not arrive
Ordered last year but goods didnt arrive. Supplier indicated it had been shipped but when I contacted them they apologised and said they had system issues and the goods had not left China. Still no goods and no more contact from the supplier. Never use them
- Verified customer
Multi function circular saw
Don't order from this site! I too just received a pack of 3 saw blades that are useless without the saw. Total scam...Extreme shopping deals take your money and don't deliver what they advertise. My package came straight from China with no receipt inside.
Scam Dealer - Zero rating if I could!
Website is a complete scam - registered and placed an order but on attempting to track my item my login to their site wont work , attempts to reset my password wont work, none of their email addresses are valid and all emails are returned undeliverable. I am on 'The Donald's' side - stop all trade with China - everything is fake including their websites. Use this company at your peril!
Total Rip Off!
Purchased a Drone from this site and product was misleading (features like optical flow sensor had been removed and a sticker placed over the hole!) total rubbish and very dangerous ; after 5 messages finally received a reply assuring they will look into and sort out; no other response to the next 4 messages as to what are they going to do to rectify............my advice, do not purchase anything from this site.
Extreme Shopping Deal is a scam!!
I'd ordered a multi function circular saw through extreme shopping deals all I have received was just a pack of 3 blades. Despite several emails have been sent but no reply. All reviews and comments by other consumers are true . Extreme shopping deals are thieves DO NOT order anything through them or you will be regret!! Be careful of scam.
If I could it would be no stars
Bought a Umidigi phone which will only now charge on wireless . Phone is under warranty. DX are engaging in to and from emails in the hope i will get sick of it and just go away. After sales service if you have a problem is abysmal. Use another service. Also UMIDIGI will not step in and help solve the problem
Must Apologize- Don't buy from these thieves
I have to apologize to Deal Extreme for my review - dont buy from these thieves.
The article has arrived, a MONTH late though.
My apologies, but you need to improve communication with your clients as I have tried to contact you to find out where the article is and track it through your tracking system and both tracking system and communication failed. Glad I received the article.
Big Button Mobile Phone Doesn't Work
Total waste of money and much time.
dx (deal extreme) cannot be email@example.com bounces! as does help.dx.com (only"contact" posting on the internet)! So next to impossible to contact supplier to get assistance.
Phone comes in Chinese although messaged its to be in English sent to Australia.
Instructions are seriously inadequate and come on a half torn page titled "User manual"!
The only English supplier identification on the package is "F-Fook" with no English language address.
There is no invoice nor any other transaction record.
The big buttons are good but as neither Optus or other sims cards are accepted by the phone, its not fit for purpose.
Wonder if visa on which payment was made to dx in China can help?
DONT BUY FROM THESE THIEVES
I purchased a small item on 29 October, the sales system gladly accepted my order and payment. The order and tracking system said I had to wait up to 18 days to receive the product. It is now 6 December and I have still not received the product. I have previously sent this company a mail without response.
I have tried to make a compalint and enquiry through their portal - Not possible.
They ahve no system for complaints. Smacks of typical Chinese company to me. Don't trust these fakes.
This is a small order but the principle counts.
Paid for expedited shipping to not get it
looks like it's just landed in my country. Contacted customer support after 10 days took then another 5 to get back to me. Telling me to 'wait' we'll no that's not good enough especially when I could've opted for standard shipping and got it for free but paid 20% more because I needed it quickly. Absolute crap and have requested a refund for shipping. Because if I get the item great but annoyed to pay more for shipping I didn't get
DX regularly fail to deliver products they have taken money for.
In two cases this has amounted to an excess of USD 100.
ALL orders the past year have failed to arrive.
Worse still, they never offer any notice or apologies or even excuses.
Good luck trying to use the various points of assistance they advertise, since you just end up going in circles.
DX are unreliable, unhelpful, untrustworthy and the closest thing to a fraud.
Don't get ripped off.
If their offers seem too good to be true, that's because that's all they are.
Smoke and mirrors folks.
- Verified customer
Faulty PS controller
I have tried to contact them through customer service numerous times for a return. Have had no reply!!! Do not use this site!!!! My son used his Christmas money to buy it I should have checked reviews before purchasing.
Terrible - Don't go there
1st July 2019 - "TERRIBLE" - Don't go there.
I purchased two mobile phone covers on the 29th May 2019 through Deal Extreme and delivery was promised 'within 7 to 18 days'.
It is now 43 days since my order was placed and although I have sent two messages to the seller, but they just replied with an automated email saying;
'Due to aviation security, all mail items entering the Air Mail Centre are subject to x-ray screenings. During this connection, air mail registration services may be subject to delay. Please wait another 1-2 weeks. If you have not received it by then, please contact us again.'! (What a joke)
I also emailed firstname.lastname@example.org and got this reply;
I purchased two items from this website. The first item shows its been shipped on 21st March 2019 and yet to receive it with very limited shipping tracking information. When selling suppliers website said product would be received within 7 - 18 days. The second order i placed showed order being processed even after 20 days with no shipment details. When selling suppliers website said product processing & shipping within 24 hours and delivery within 7 - 18 days. All the information provided is incorrect. I applied for cancellation of 2nd order and luckily paypal processed it asap. While I wait for my bigger parcel to arrive, hopefully someday soon. Please don't purchase anything from this website
Questions & Answers
TO THE DEALEXTREME REPRESENTATIVES:
1. what network is the mobile big button phone for seniors (F-Fook F669) on? Is it 2G? What sim card will it operate on in Australia?
2. why does Dx have "help", "contact", "customer service", etc when the mail doesn't go through and
its "review" site blocks comment on grounds of not "meet elegibility".
3. will Dx refund payment for goods that it markets which are not fit for purpose e.g. a mobile phone that does not operate on Australian network! Please clearly reply yes/no and what email address is actually serviced by Dx.
If product review members have relevant information to share or additional questions, appreciate input.
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