DealExtreme

I would have selected zero stars – I would have selected zero stars if that was an option. As of the date of this review, it's been 99 days since the processed payment. Various messages sent with one response of "just give it time". Well, times up. Now it's time to let everybody know...DO NOT DO BUSINESS WITH DEALEXTREME.

Goods lost, money lost – 3 orders worth more than 200 USD, tracking blocked for months, do not respond to the messages and do not refund. Store of scammers. 200121100118101134 (not recived Xiaomi Camera USD 23,98) tracking blocked by MONTHS. 200131100118101210 (1 smartphone USD 98,99) tracking blocked by MONTHS 200306100100101060 (2 helmet USD 77,14) from tracking you understand that the parcel is returned to sender. Do not buy anything, you will lose money

Defective phone returned to Hong Kong, never seen again – I purchased a Umidigi phone in January and then returned it due to it not working correctly. It cost $38 to send it back to DX. DX wanted me to to advise them of the phone getting back to Hong Kong and I was able to do this via the tracking that I paid for. After telling DX that the phone had arrived at its end, I was told to be patient as there… Read more

was some sort of work bank up. That was months ago and my enquiries have been met with silence ever since..

Sorry but I don't trust this site even though I received the purchase refund via PayPal. DX also ignored PayPal so I won the dispute. I can only tell you that I will never buy from DX again and whether you choose to take this as a warning, is up to you..

Fast delivery time – Ordered Xiomi Yi action camera with extra battery pack and charger on Sunday, items delivered on Friday. Very impressed with fast delivery time.

The postage was extremely fast & communications were great, I highly recommend Deal Extreme! – I bought a DX Deal Extreme SATA/IDE to USB 2.0 Adapter Converter with AC Power Adapter, is the best sata/ide converter out on the market. I've been a technition for over twenty years and found this is the only reliable brand on the market. Other brands blew up my hard drives, or they are complicated to set up or require software to be installed,… Read more

which is cumbersome and time consuming.

The postage was extremely fast & communications were great, I highly recommend Deal Extreme!

Great prices, 100% reliablity for me, worth the wait – I have bought nearly 20 small items through DX over the past couple of years and DX has always come through with the goods at great prices. Delivery times vary from two weeks to just over a month, but that is typical for Chinese sellers offering dirt cheap prices and shipping that costs nothing. Last week I used the AU-direct site of DX for the… Read more

first time to buy a tablet. I always pay more for a courier and tracking number on big ticket times, and at only $5 more than the regular DX site, it seemed well worth it. I ordered on the Tuesday and it was shipped with a tracking number the following Monday, and in my hands today on the Wednesday. Amazing delivery (six business days plus a weekend) and the tablet is fantastic, even more so the price. Reliability remains to be seen, though at least I can post it back to Sydney, not China, if something goes wrong.

What you have to realise is that DX (and ebay and most China-based online retailers) are resellers for smaller retailers, who ship it to you. You get the item delivered at incredibly cheap rates because they spend next to nothing on lousy shipping than can sit at the docks for weeks. DX doesn't have your parcel, never did, and if the seller (or shipper) is unreliable, DX has to hassle them, while you wait. Not good, but for me, it's worth the risk for the incredibly cheap prices. The only way to go is Paypal, and to make sure you launch a dispute well within the 45-day limit if something goes wrong. Personally, I just buy and wait, and orders have always arrived eventually. Forget buying at busy times like xmas and Chinese new year, and just chill. I know one day my parcel won't arrive or they will stuff up the order and I'll have to hassle for a refund, but it won't stop me buying from Chinese sellers at those prices, and DX has been great for me (touch wood).

Goods did not arrive – Ordered last year but goods didnt arrive. Supplier indicated it had been shipped but when I contacted them they apologised and said they had system issues and the goods had not left China. Still no goods and no more contact from the supplier. Never use them

where is it – ridiculous long postage, like 6 weeks now, if its not a scam time to see paypal i think. bad communication none, sad, tracking dont work dont bother, buy elsewhere, zero, zip zot, hope they see this

This would be great – I ordered multi function saw and haven’t heard from them at all but money gone straight out of account ordered it on the 13 th feb cost me $101 usd but $151 came out of my bank it was extreme shopping Mississauga

Multi function circular saw – Don't order from this site! I too just received a pack of 3 saw blades that are useless without the saw. Total scam...Extreme shopping deals take your money and don't deliver what they advertise. My package came straight from China with no receipt inside.

Scam Dealer - Zero rating if I could! – Website is a complete scam - registered and placed an order but on attempting to track my item my login to their site wont work , attempts to reset my password wont work, none of their email addresses are valid and all emails are returned undeliverable. I am on 'The Donald's' side - stop all trade with China - everything is fake including their websites. Use this company at your peril!

Total Rip Off! – Purchased a Drone from this site and product was misleading (features like optical flow sensor had been removed and a sticker placed over the hole!) total rubbish and very dangerous ; after 5 messages finally received a reply assuring they will look into and sort out; no other response to the next 4 messages as to what are they going to do to rectify............my advice, do not purchase anything from this site.

Extreme Shopping Deal is a scam!! – I'd ordered a multi function circular saw through extreme shopping deals all I have received was just a pack of 3 blades. Despite several emails have been sent but no reply. All reviews and comments by other consumers are true . Extreme shopping deals are thieves DO NOT order anything through them or you will be regret!! Be careful of scam.

If I could it would be no stars – Bought a Umidigi phone which will only now charge on wireless . Phone is under warranty. DX are engaging in to and from emails in the hope i will get sick of it and just go away. After sales service if you have a problem is abysmal. Use another service. Also UMIDIGI will not step in and help solve the problem

Must Apologize- Don't buy from these thieves – I have to apologize to Deal Extreme for my review - dont buy from these thieves. The article has arrived, a MONTH late though. My apologies, but you need to improve communication with your clients as I have tried to contact you to find out where the article is and track it through your tracking system and both tracking system and communication failed. Glad I received the article.

Big Button Mobile Phone Doesn't Work – Total waste of money and much time. dx (deal extreme) cannot be contacted--help@dx.com bounces! as does help.dx.com (only"contact" posting on the internet)! So next to impossible to contact supplier to get assistance. Phone comes in Chinese although messaged its to be in English sent to Australia. Instructions are seriously inadequate and come on… Read more

a half torn page titled "User manual"! The only English supplier identification on the package is "F-Fook" with no English language address. There is no invoice nor any other transaction record.

The big buttons are good but as neither Optus or other sims cards are accepted by the phone, its not fit for purpose. Wonder if visa on which payment was made to dx in China can help? Buyer Beware!

December 16th 2019 Update: Dx Big Button mobile phone for seniors does not work

Purchased Dx Big Button phone for visually handicapped senior. Spent most of week trying to get it to work. Instructions seriously inadequate and totally unhelpful (sent on a torn half page) The phone will not operate on Optus, Telstra, Dodo sims cards. Found out yesterday from technician that the mobile phone is on a 2G network and Australia is on 3G or more. The product description on Dx site does not specify the network but it is reasonable to assume that a product would not be sold if it was useless. I have now tried to contact the company on "help", "customer service", "report error", etc and its "review" is blocked because "do not meet eligibility" (eligibility criteria unstated). Practically, the company has been impossible to contact and under the circumstances, its bonafide is highly suspect. If anyone has managed to contact the firm, it would be helpful to know how. Our experience has been a frustrating waste of energy and time.

DONT BUY FROM THESE THIEVES – I purchased a small item on 29 October, the sales system gladly accepted my order and payment. The order and tracking system said I had to wait up to 18 days to receive the product. It is now 6 December and I have still not received the product. I have previously sent this company a mail without response. I have tried to make a compalint and… Read more

enquiry through their portal - Not possible. They ahve no system for complaints. Smacks of typical Chinese company to me. Don't trust these fakes. This is a small order but the principle counts. This company should be blacklisted as they have stoelen my goods and from what I can see on the reviews many others have had the same experience. I am Not happy as I need the part to fix a phone which I could have purchased from someone else, and don't see why I should pay for something I did not receive.

Paid for expedited shipping to not get it – looks like it's just landed in my country. Contacted customer support after 10 days took then another 5 to get back to me. Telling me to 'wait' we'll no that's not good enough especially when I could've opted for standard shipping and got it for free but paid 20% more because I needed it quickly. Absolute crap and have requested a refund for shipping. Because if I get the item great but annoyed to pay more for shipping I didn't get

Torch – Try to contact costumer service, no reply as no item has been delivered and it been 1 month .. do not try to buy this website and I will told all my friends

Untrustworthy!! – DX regularly fail to deliver products they have taken money for. In two cases this has amounted to an excess of USD 100. ALL orders the past year have failed to arrive. Worse still, they never offer any notice or apologies or even excuses. Good luck trying to use the various points of assistance they advertise, since you just end up going in… Read more

circles. DX are unreliable, unhelpful, untrustworthy and the closest thing to a fraud. Don't get ripped off. If their offers seem too good to be true, that's because that's all they are. Smoke and mirrors folks.

Faulty PS controller – I have tried to contact them through customer service numerous times for a return. Have had no reply!!! Do not use this site!!!! My son used his Christmas money to buy it I should have checked reviews before purchasing.

Terrible - Don't go there – 1st July 2019 - "TERRIBLE" - Don't go there. I purchased two mobile phone covers on the 29th May 2019 through Deal Extreme and delivery was promised 'within 7 to 18 days'. It is now 43 days since my order was placed and although I have sent two messages to the seller, but they just replied with an automated email saying; 'Due to aviation… Read more

security, all mail items entering the Air Mail Centre are subject to x-ray screenings. During this connection, air mail registration services may be subject to delay. Please wait another 1-2 weeks. If you have not received it by then, please contact us again.'! (What a joke)

I also emailed sales@dealextreme.com and got this reply;

"Delivery incomplete! - There was a temporary problem while delivering your message to sales@dealextreme.com. Gmail will retry for 47 more hours. You'll be notified if the delivery fails permanently."????

I cannot find a Dispute Facility with 'DealExreme' and I feel I have wasted my money? (but I now opened up a PayPal Dispute in order to resolve this / get my money back)

'I will NOT be using this seller in the future'

Fraudsters beware – I purchased two items from this website. The first item shows its been shipped on 21st March 2019 and yet to receive it with very limited shipping tracking information. When selling suppliers website said product would be received within 7 - 18 days. The second order i placed showed order being processed even after 20 days with no shipment… Read more

details. When selling suppliers website said product processing & shipping within 24 hours and delivery within 7 - 18 days. All the information provided is incorrect. I applied for cancellation of 2nd order and luckily paypal processed it asap. While I wait for my bigger parcel to arrive, hopefully someday soon. Please don't purchase anything from this website

Don’t Go There – I ordered a set of JayBird Bluebud X2 headphones. Upon arrival, I found the goods to be faulty. I could only get 20 minutes play time from them. So I checked their website for a return address for faulty goods ...Nada! I sent two messages via their contact requesting a returned goods address ... Nada! I guess the only other alternative for a refund is through PayPal.

Used to be good. Now they are either a mess or a scam – You bought from the "reject shop" of electronics and stuff. You took a risk at Market prices....cheap. You were buying stuff that was 25% or less than other places. I reckon 90% of my purchases were successful. So good. They used to have free delivery if you waited for 4-6 weeks. Now they charge post that can be at least half the price of the… Read more

goods.

But now they have a site that is a mess. It will misorder stuff and alter freight costs "because you changed your address"....and chose the most expensive freight cost that will double the order.

For me....stray away until we either see if this is a horrid blunder or a scam.

Absolutely terrible!!! – I've bought a 'Usb-c to DVI 4-in-1 adapter' and received faulty. I contacted customer service by raising an online ticket. No response for a month. When I was trying to login again to see the progress I found they've deleted my order history and the ticket I raised. Stay away from this terrible place!!!

Dx.com scammers – Placed a order on date 3/11/18 for a 4g/3G Signal Boaster to be sent from China to Australia hasn’t been delivered due to Delays AVOID THIS site at all times as I will never order from them again I am annoyed I have lodged a Paypal dispute and a dispute on there site no response tracking number LH406071275CN and I waited 26 d and no Package from them

Pathetic, Useless, 0 Customer Service, SAVE YOUR CASH – Paid $20 for expedited shipping. 7 days later, order wasn't even shipped. No customer service whatsoever. No one answers their phone, no response to ticket opened at their website. It's not 11 days later and order STILL isn't shipped. Opened a paypal dispute and even they can't reach the seller. SAVE YOUR CASH, STAY AWAY from this crap website. Order 180908001049101727

Don't even bother!!!! – I placed an order and everything was going well. I get a strange text message from someone in Greece saying they received my order. I have tried over and over to contact DX to correct this and resend, but all messages to them go ignored. My advice is to avoid using DX, there are many other options better than this site.

Very slow shipping – Took around 12 days to be delivered, i paid an extra $35 for my item to be shipped within 4 to 6 days and it 8 days from the date that they sent it to processing center, pretty slow to me when at the same time i had time to order 2 amazon orders and receive them. Other than that the product is exactly as described on the site. P.S: If you want… Read more

to ask them a question you better write to them on the forum section as they are a lot faster to reply, if you email them they never reply.

2g 3g 4g signal booster – Ordered this item and connected as per the instructions. It was absolute waste of money and my time. The only thing it does is shows the mobile reception it's receiving from it's antenna but no boosting of signal. I tried to send an email but came back saying undeliverable. Could not find a contact number. The items seems to be very cheap and… Read more

that's exactly what they are just cheap toys that won't work. Lucky i didn't order anything more.

Very dodgy as people won't take it up any further as it will cost more and they're taking good advantage of this.

Dodgy! – Received an item that did NOT work as documented, mail sent was returned as undeliverable all but one time. They asked silly questions about how I tried to use item, then months later got a 'support call closed' mail.

Do not deal with DealExtreme - they are dodgy! – Ordered 3 units x 1 item from DealExtreme using PayPal as our payment method. Order was never delivered. None of their phone contact numbers are connected so you can't actually speak to a customer service officer. A tracking number for our order was never supplied. After sending numerous emails to this company and submitting several tickets, we… Read more

contacted PayPal to raise a payment dispute. Luckily we received a refund from PayPal as DealExtreme is totally dodgy. I am astounded they are actually still in business. Beware of this company,

Fraudulent and deceitful behaviour – I ordered 8 items, including a bicycle headlight and tail-light, from DX.COM and paid via Paypal on 7 Jan 2018. The shipping was split and the tail-light arrived by itself in late January. I waited for the other items and because they did not arrive I raised a ticket on their system on 7 March. As DX.COM did not respond to the ticket after 5 days… Read more

(it states 48 hour response) I initiated a PayPal dispute and this prompted DX.COM to respond, BUT not through PayPal resolution, but through their ticket system. DX.COM do not use the PayPal resolution centre because they do not want PayPal to be aware of this deceitful behaviour advising clients to "close the dispute because PayPal have the funds". This is a false statement to trick clients to closing the dispute. DX.COM advised that the package had been returned to their warehouse because of customs. This is a false statement and I learnt that because the package contains Lithium ion batteries, it failed the shipping regulations, regulations that DX.COM should and would be fully aware. DX.COM instructed me to "close the PayPal dispute" because they cannot refund AU$43 in dispute, again a false statement. It is a DX.COM tactic to close the dispute and it cannot be re-opened with PayPal. I refused and escalated the claim to "dispute" with PayPal and forwarded all the information to PayPal. PayPal were fully aware that DX.COM do not respond via their resolution and after 10 days PayPal found in my favour and refunded the funds to me by billing DX.COM.

ADVICE: Pay all orders with PayPal and if DX.COM fail to supply, initiate a PayPal dispute. Advise DX.COM that you will close the dispute following the refund via PayPal, and reject DX.COM's advice to close the dispute as a way to ensure refund. Allow PayPal to investigate and for PayPal to initiate the refund to you and PayPal will then close the dispute. Do NOT close the dispute yourself until DX.COM have refunded to you – remember a closed PayPal dispute cannot be re-opened and DX.COM will avoid refunding. Be aware that DX.COM will not use PayPal resolution centre and privately communicate through their ticket system to trick you.

OUTCOME: PayPal found the claim in my favour and refunded monies to me.

Can't get in contact with them order missing – I paid through paypal and when i paid it redirected me back to the main website but said my session expired. So I never received an order confirmation but i still paid for the item. I tried finding how to contact them by email and there is no option, their live chat doesn't work and their phone lines are disconnected! Horrible experience i don't know what happened to this company.