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DealExtreme

DealExtreme

1.4 from 115 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
4
3 star
5
2 star
4
1 star
96

MARK

MARKCanberra 2600, ACT

Big Button Mobile Phone Doesn't Work

published
Product Quality
Return Claim MadeNo

DONT BUY FROM THESE THIEVES

published
Return Claim MadeNo

Michael

Michael

  • 8 reviews

Paid for expedited shipping to not get it

published

looks like it's just landed in my country. Contacted customer support after 10 days took then another 5 to get back to me. Telling me to 'wait' we'll no that's not good enough especially when I could've opted for standard shipping and got it for free but paid 20% more because I needed it quickly. Absolute crap and have requested a refund for shipping. Because if I get the item great but annoyed to pay more for shipping I didn't get

Shipping
Return Claim MadeNo
Torch

TorchSydney, NSW

Torch

published

Try to contact costumer service, no reply as no item has been delivered and it been 1 month .. do not try to buy this website and I will told all my friends

Return Claim MadeYes

Untrustworthy!!

published

DX regularly fail to deliver products they have taken money for.
In two cases this has amounted to an excess of USD 100.
ALL orders the past year have failed to arrive.
Worse still, they never offer any notice or apologies or even excuses.
Good luck trying to use the various points of assistance they advertise, since you just end up going in circles.
DX are unreliable, unhelpful, untrustworthy and the closest thing to a fraud.
Don't get ripped off.
If their offers seem too good to be true, that's because that's all they are.
Smoke and mirrors folks.

Shipping
Return Claim MadeNo

Cheryle

CheryleMetropolitan Adelaide, SA

  • Verified customer

Faulty PS controller

published

I have tried to contact them through customer service numerous times for a return. Have had no reply!!! Do not use this site!!!! My son used his Christmas money to buy it I should have checked reviews before purchasing.

Return Claim MadeYes

RogerB

RogerBAdelaide

  • 2 reviews

Terrible - Don't go there

published
Product Quality

PRASHANT

PRASHANTPerth, WA

Fraudsters beware

published

I purchased two items from this website. The first item shows its been shipped on 21st March 2019 and yet to receive it with very limited shipping tracking information. When selling suppliers website said product would be received within 7 - 18 days. The second order i placed showed order being processed even after 20 days with no shipment details. When selling suppliers website said product processing & shipping within 24 hours and delivery within 7 - 18 days. All the information provided is incorrect. I applied for cancellation of 2nd order and luckily paypal processed it asap. While I wait for my bigger parcel to arrive, hopefully someday soon. Please don't purchase anything from this website

Product Quality
Return Claim MadeYes

Alf

AlfPerth, WA

Don’t Go There

published

I ordered a set of JayBird Bluebud X2 headphones. Upon arrival, I found the goods to be faulty. I could only get 20 minutes play time from them. So I checked their website for a return address for faulty goods ...Nada!
I sent two messages via their contact requesting a returned goods address ... Nada!

I guess the only other alternative for a refund is through PayPal.

Product Quality
Return Claim MadeYes
OldNick

OldNickAU

  • 13 reviews
  • 5 likes

Used to be good. Now they are either a mess or a scam.

published

You bought from the "reject shop" of electronics and stuff. You took a risk at Market prices....cheap. You were buying stuff that was 25% or less than other places. I reckon 90% of my purchases were successful. So good.

They used to have free delivery if you waited for 4-6 weeks. Now they charge post that can be at least half the price of the goods.

But now they have a site that is a mess. It will misorder stuff and alter freight costs "because you changed your address"....and chose the most expensive freight cost that will double the order.

For me....stray away until we either see if this is a horrid blunder or a scam.


Daniel

DanielPerth

  • Verified customer

Absolutely terrible!!!

published

I've bought a 'Usb-c to DVI 4-in-1 adapter' and received faulty. I contacted customer service by raising an online ticket. No response for a month. When I was trying to login again to see the progress I found they've deleted my order history and the ticket I raised. Stay away from this terrible place!!!


Muzzie1993

Muzzie1993AU

  • 63 reviews
  • 18 likes

Dx.com scammers

published

Placed a order on date 3/11/18 for a 4g/3G Signal Boaster to be sent from China to Australia hasn’t been delivered due to Delays AVOID THIS site at all times as I will never order from them again I am annoyed
I have lodged a Paypal dispute and a dispute on there site no response tracking number LH406071275CN and I waited 26 d and no Package from them


Shar

SharDocklands

  • 3 reviews
  • 2 likes

Pathetic, Useless, 0 Customer Service, SAVE YOUR CASH

published

Paid $20 for expedited shipping. 7 days later, order wasn't even shipped. No customer service whatsoever. No one answers their phone, no response to ticket opened at their website. It's not 11 days later and order STILL isn't shipped. Opened a paypal dispute and even they can't reach the seller.

SAVE YOUR CASH, STAY AWAY from this crap website.

Order 180908001049101727


djellis69

djellis69Greater Melbourne (Outer), VIC

  • 5 reviews

Don't even bother!!!!

published

I placed an order and everything was going well. I get a strange text message from someone in Greece saying they received my order. I have tried over and over to contact DX to correct this and resend, but all messages to them go ignored.
My advice is to avoid using DX, there are many other options better than this site.


Tom

TomGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Very slow shipping

published

Took around 12 days to be delivered, i paid an extra $35 for my item to be shipped within 4 to 6 days and it 8 days from the date that they sent it to processing center, pretty slow to me when at the same time i had time to order 2 amazon orders and receive them.
Other than that the product is exactly as described on the site.

P.S: If you want to ask them a question you better write to them on the forum section as they are a lot faster to reply, if you email them they never reply.

2g 3g 4g signal booster

published

Ordered this item and connected as per the instructions. It was absolute waste of money and my time. The only thing it does is shows the mobile reception it's receiving from it's antenna but no boosting of signal. I tried to send an email but came back saying undeliverable. Could not find a contact number. The items seems to be very cheap and that's exactly what they are just cheap toys that won't work. Lucky i didn't order anything more.
Very dodgy as people won't take it up any further as it will cost more and they're taking good advantage of this.


  • Verified customer

Dodgy!

published

Received an item that did NOT work as documented, mail sent was returned as undeliverable all but one time. They asked silly questions about how I tried to use item, then months later got a 'support call closed' mail.


LeeLee

LeeLeePerth

Do not deal with DealExtreme - they are dodgy!

published

Ordered 3 units x 1 item from DealExtreme using PayPal as our payment method. Order was never delivered. None of their phone contact numbers are connected so you can't actually speak to a customer service officer. A tracking number for our order was never supplied. After sending numerous emails to this company and submitting several tickets, we contacted PayPal to raise a payment dispute. Luckily we received a refund from PayPal as DealExtreme is totally dodgy. I am astounded they are actually still in business. Beware of this company,


NymageeBoy

NymageeBoyDarwin, NT

  • 3 reviews
  • 3 likes
  • Verified customer

Fraudulent and deceitful behaviour

published

Can't get in contact with them order missing

published

I paid through paypal and when i paid it redirected me back to the main website but said my session expired. So I never received an order confirmation but i still paid for the item. I tried finding how to contact them by email and there is no option, their live chat doesn't work and their phone lines are disconnected!

Horrible experience i don't know what happened to this company.


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Questions & Answers

MARK

MARKasked

TO THE DEALEXTREME REPRESENTATIVES:
1. what network is the mobile big button phone for seniors (F-Fook F669) on? Is it 2G? What sim card will it operate on in Australia?
2. why does Dx have "help", "contact", "customer service", etc when the mail doesn't go through and
its "review" site blocks comment on grounds of not "meet elegibility".
3. will Dx refund payment for goods that it markets which are not fit for purpose e.g. a mobile phone that does not operate on Australian network! Please clearly reply yes/no and what email address is actually serviced by Dx.
If product review members have relevant information to share or additional questions, appreciate input.
Mary

No answers

Alf

Alfasked

How and where do I return goods to get a refund?

No answers

michele

micheleasked

I have just received an email telling me that the tablet I ordered as a Christmas gift for a friend on December12 and paid extra to get before Christmas but arrived after New Year, now that gift is not the quad core 16gb I ordered but half the capacity and speed. I think the $30 discount voucher is an insult. You took my order plus the extra for expidited delivery. I paid in good faith and I want the product I ordered. I cannot return the tablet as it is now with my friend who lives in another city. I will pay an extra fee for the tablet I ordered to be sent to me but reject the $30 you offer considering the extra expense and embarrassment I suffered at Christmas when the gift I ordered on the 12th did not arrive. Please let me know when I can receive the tablet I ordered?
Michele Fermanis Winward Tablet D101-HD 10" model MTK6582

1 answer
furesti
furesti

that was the tablet at $99.99 dlls? white and black models? i recieved 2 of them yesterday and wen i try to turn on them only turned on for 3 seconds with 1%of battery, i cant be able to charge in that moment but bot of them doesnt charge!
i waited 3 months for those tablets and now dont work. any1 have the same problem?
i really dont want to send them back for warranty, not because the tablet because the time, just imagine 3 months to arrive to "dx office" then with the fabric and then back to me? cmon maybe it gona take 24794462427842424 months!!


Get an answer from our members and DealExtreme representatives

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