DealMe!

Beware with Vouchers for Services – I have been a long term customer of deals direct and I have been very happy with the service I have received so far. The only time I was not happy with them was when I purchased some vouchers off their sister site Deal Me - but it was more the supplier of the vouchers who was difficult to deal with. You had 3 months to book with them to redeem… Read more

the vouchers. Ok, I called them after a month ( there were 2 months left on the voucher) and I was told they were booked out. Obviously if I bothered to buy more vouchers again I would book immediately. I complained to say that I called to redeem within the redemption period & could they book me in sometime in the next few months. Apparently if I wasn't booked in during the voucher validity period the voucher was useless & of course they had no bookings left in the voucher validity dates. The fact that they over sold vouchers was annoying, and given I had tried to redeem it during the validity period (and not in the last week) should have counted for something. I really had to fight, but I eventually got my money back from deals direct, pretty lame really as no service was ever provided. Beware also, because it is listed as as 'service' you can't raise a paypal dispute.

Another Fraud company – EZPad 920c failed on first 4 hours of use by my daughter, complained to the company only to be belittled, and told its user abuse of tablet. What a joke! no wonder Australian company's are going bankrupt! Would never buy from, faulty products that don't meet Australian standards. What a joke! LCD screen failed due to tablet being made flimsy, no protection even in a hard cover,

Big sales con – How I wish I had read reviews prior to ordering these Bras (WORLD'S FAVOURITE ! ! - I THINK NOT !! The reviews written February 2012 were spot on. Fit - Well am lost for words, how can these scams be allowed! No more buying from tv adverts for me, hopefully the practice of selling trash will self destruct !!!! No invoice delivered with goods. The fit was absolutely atrocious.

Extremely Prompt Dispute Resolution – The Service team resolved my dispute within 48 hours and have made a full refund of my voucher purchase. No hassles whatsoever! The dispute concerned a painting company going by the name of 'Danell', although in reality it appears to be a one-man outfit. After continual prompting for an inspection and quote, I couldn't get this person to make… Read more

an appearance, despite him being located within walking distance of my home. He would constantly promise and not deliver. After reading a couple of bad reviews about this company on this site (in relation to an offer made by 'Ouffer'), I decided enough was enough. Additionally, Danell Painting has been offering on daily deal sites quite frequently of late (it has 2 separate offers going at the moment, one with Groupon and the other with Share-on) - I've never seen anyone do this with such frequency. One wonders if all they are trying to do is game the daily deal system via the upfront portion of the payment with no intention of delivering on the service, I can't see how this outfit can genuinely do all that work ($199 for $1000 worth - 325 sold on one site) over 1 year and make a profit! There's surely something fishy going on there and he needs to be stopped.

Take home message - Do not respond to any deal offered by Danell Painting. DealMe service was very prompt - a pity I coudn't say the same about their client! Offer not suitable for a daily deal as it isn't offering a set service for the price, only an arbitrary 'value'

Very pleased with product and service – After reading the current feedback on the Website I was concerned about the product I ordered. I contacted the support team who got straight back to me. My product arrived in good time and is a good quality product that perfectly suited our needs. I will Deal with this company again. Inexpensive

They do a really good job – I have purchased a number of deals through DealMe & I have yet to have a bad experience. I have purchased canvas deal, jewllery deals, bra deals and have never had an issue - redemption went well & delivery was fine. Has anyone that has complained come back & update ? They do have a customer service team & they do refund . Some peole obviously… Read more

don't read the fine print before buying the deal or don't know how to follow instructions. good job DealMe! Reliable, good value No bad experiences to date

Got refund finally – Received faulty Neopad in April, 2012, it was replaced after two weeks.New one stopped working 7 months later-same problem. Advised their office again by mail. Sent back faulty product by paid reply. Deal Me informed that they got the product. Got refund after 2 weeks. Deal Me is in administration now. Advise them as soon as possible and request your money back if you got faulty product or nithing at all! Bad supplier

Do not Use – Goods were never recieved. Have sent a number of emails to the company but have had no luck in getting the goods I have order or getting a refund out of them. Dodgy that they have set up another company just to rip people off the same, not fair at all. Have not received goods.

Do not use – I used Deal Me for x 2 purchases and received nothing 12 months before they went into receivership. x1 a back massager and x 1 crystal earings. Thankfully cheap purchases, and still waiting for them to arrive a year later. Dodgy as. I have now found that they have set up another website under 'Dealies'.Be aware and warn Consumer Affairs and ATSIC. do not buy from them.

Do not use - you will lose your money! – Goods never recieved, after numerous phone calls, on-line discussions etc, still no goods and have now been advised they have appointed a Administrator. Do not use DealMe as you will not get what you paid with no refund. Goods were paid for in September, however, after many phone calls and on-line conversations, we still did not recieve the goods.

Disgusted – Both my daughter and I have purchased vouchers from Deal Me only to be told that the vouchers can no longer be redeemed. Have sent numerous emails to Deal Me requesting a refund, and have been assured that I would get one. Mmmm wonder what year that is going to happen as I have been waiting for approximately 4 months now, funny thing is it only took days to take my money.

Ripped off! – I have paid $149 for canvas prints that I now can't redeem becaue Deal Me have ceased trading. I have lodged a dispute with my bank but still not sure if I will get the money back. I am disgusted and will not purchase from their parent company Deals Direct again. Paid money, got nothing for it.

I did not get what I paid for and got told off at the same time – I purchase a canvas print with DealMe on 12 October 2012 for $49 and got nothing. I sent them an email and was polite and just asked for an update as I had sent them my voucher to redeem because the redemption code did not register with "my photo box" and they said they would redeem it for me and let me know. The email I then got back basically… Read more

said stop hassling them because it is annoying. Ouch! Sorry I spent my money and wanted something for it.

Out of business !! – Just found out that they have Gorn out of business with my $400!!! And they have no idea how long it will take to get my money back if I ever get it back! After waiting for delivery for 6 weeks for me to have to finally chase them up to be told this ... Not on dealme! Deals direct should fix this problem ASAP! Out of pocket !!

Deals direct Pathetic – I have waited for over a week to get a reply to the million emails i have sent them. The number doesn't connect. Waited to chat to someone online, guess what?! they never came on....The websote i had to order through would not accept teh voucher code provided by Deal Me. So i started liaising with the company whom i've made the purchase through. This company a pathetic.I regret making a $19 purchase...thank god it wasn't $1900 No service

Chevbabe – I purchased 2 holiday vouchers from DealMe last year 1 for Bali & 1 for Phuket /Koh Samui, at the time I thought that it was good value as it had a long expiry day 2013. This year I tried to make a booking for PhuKet/ Koh Samui and was advised the they were no longer using the hotel as there was all sorts of problems the that particular hotel but… Read more

did not advise me of the change of hotels...I only found out because I wanted to book in for October this year.... Was given 3 hotels in Phuket and 1 in Koh Samui but could not accommodate the days that I requested. I then emailed DealMe to cancel both deals and was told it would take 5 working days for the Phuket deal but they had to get permission for the deal in Bali.... it has been 3 weeks now and after a few emails to DealMe I have still received no reply of money from them.

I think that it is terrible that they don't supply you with a contact number,

They could not accommodate my days that I requested

Do not purchase anything from DealMe – I always buy deals from online companies and have found dealme.com.au to be the worst. I been waiting over 3 weeks for my item to be shipped. After contacting them on the live chat I was promised an email with an update. Still no update!! I will never ever use this company again! Maybe I can use my purchase as a xmas pressie now (if it arrives before then, finger crossed) Good price They take too long to ship items after payment.

Terrible Service – I purchased a pair of pyjama jeans for my wife on 22nd. July 2012. I received a PayPal receipt and here we are 10th September 2012 and still not a word from DealMe inspite of 3 emails to them. The last email I wrote threatened to send complaint to consumer watchdog. Still did not reply. If every person who made the same purchase has not received their item it adds up to a considerable sum I should think. How do others think?

If only I'd found this 'review site' months ago! – In April I bought a voucher for a Style Cut at a Parramatta salon. After making the appointment and arriving at the salon, I found the shop closed/boarded up !! This is after paying for carparking (which is essential in Parramatta) and the cost of petrol to get there. So now I am out of pocket more than just the Voucher price. I contacted… Read more

Dealme immediately and have been promised a refund ever since. It has now been 6 weeks of my emailing them and them promising restitution but never doing anything!

Did not get what I paid for and incurred additional costs which I now just have to bear.

Dealme and photobooksexpress – Bought dealme vouchers for a photobook. Couldn't connect to submit the photobook order. Server is not responding over and over again. Sent email to both photobookexpress and deal me............ so far, waiting. I hope one of them solves my problem without me having to go to the bank and claim a chargeback on my credit card to get my money… Read more

back!

Very unreliable, bad terms and conditions (fails to comply with the Trade Practices Act) - read it first before you buy 'cheap'

No customer service - awful! – I purchased a voucher for my husband for christmas, tried to redeem it within the time frame listed on the voucher, and was told I was too late. Rally Blast will not honour it, DealMe says it's their decision. End result - hubby's Christmas present is gone, and I got no refund from either DealMe or Rally Blast as the business involved despite… Read more

the fact I tried to use a valid voucher within their terms. I can understand if they chose not to honor it, but to take my money and not follow through on the voucher is terrible.

No customer service, lots of finger pointing with no results, and I lost out on the money and the experience.

USB Fish Tank – Beware of this company !! I brought a USB Fish Tank back on the 23rd May. Right away there was an issue ! It didn't give me the opportuntity to select a colour, therefore instead of a black one apparently I ordered a white one. Never the less, emailed them on support and they advised that if I they would email the supplier to make sure I get… Read more

a black one. We'll..... then it all started to turn to [censored word removed]! Dealme emailed me back with the supplier's phone number telling me to follow it up, I promptly told them that they took my money they fix the problem. Next thing I get an email from them on the 5th June telling me that the supplier have the black ones in stock. Well here we are over 30 days later and after several delivery date shifts I asked to cancel the order. They have come up with several excuses as to why they can't cancel. Fed up (I now have over 8 A4 pages of emails between me & Dealme ! ) I have placed a formal complaint with the ACCC & VIC Consumer Affairs. Both these government departments have advised that I am entitled to a full refund and cancellation of the order as Dealme have taken over the 14 delivery days stated in the orginal ad. Lucky I paid with Paypal and have lodge a complaint with them too.

Do not use Dealme.com.au! They have terrible service, use fraudulent overseas suppliers & importers. And most times you can buy the items direct from eBay cheaper!

Do not buy from them! – I purchased what they advertised as 3 x 80 pack of pampers nappies. Delivery was prompt but they only sent 1 x 80 pack of nappies! I've emailed them twice with no response, and by the looks of the other reviews I will probably just get the run around. I will definitely be lodging complaints with the ombudsman! Do not buy from them! Did not deliver what they advertised!

Very very poor - Not a happy customer at all! – I have not received this order. I ordered 2 x Sierra Blossom Necklaces on 18th March, 2012 = $38-00. I paid through Paypal. I emailed re this oder to advise I had not received it and was advised it was an oversight and I would have my order within 10days. I again re-emailed DealMe regarding this issue on 2nd AND 4th May, regarding this matter… Read more

with no response. I am very unhappy and have been totally ripped off. These two pretty necklaces were supposed to have been for two very special little granddaughters for a very special ocassion.

Did not receive my order - very bad service - no phone no. to call. Suspicious.

No customer services! – they deal with [censored word removed] importers like skycart who say they will have it in 4 weeks but you end up waiting 4mth and then they change the pick up address and wont help in delivery or making it somewere closer to pick up, 3 hour round trip to pick up, tried getting help from deal me but they took over a week to get back to me. wont be useing either of these two again the chair started falling apart second day

Spotbuy and DealMe is very bad news - so many promises but never deliver! – bought an android tablet for my son through DealMe back in Feb 2012, within 2wks it was not charging and light is not on so i've contacted Spotbuy customer's support (which is not the correct term, no support what so ever was given), sent it back with our cost and fill out their return form with our correct delivery address, they claimed nothing… Read more

wrong with the tablet and informed us they already post it back to us but to the wrong address and they admitted it was their fault but i have to suffer and keep on waiting, contacted DealMe and provided them with all my communication i had with SpotBuy (Sux), you guess it right, i still haven't received my tablet as of today the 18/6/2012. What kind of management is running this join i wonder, if you look on SpotBuy's website, they reckon "Spotbuy, we strive to achieve the perfect balance of quality, service and value for money for every product." here is my definition, perfect balance is when i failed to double check the address and ignore customer's inquiry forever, service - ummm am still waiting to hear back from them, value for money - no guaranty/warranty. DealMe or DealsDirect i have been a long time customer of your company and am greatly disappointed with this purchase, basically "not happy jan"

Cheap imitation .No customer support – I ordered bras in december and they were fine so I ordered more-same size ,brand. They sent a cheap imitation -the material was thinner and they were the wrong size.Iopened one packet ,took out one bra and saw that it was not what I ordered(not even the same brand)I returned this bra to the packet and did not open the other packet.On Dealme's… Read more

instruction I returned bras to vendor by registered post(cost$9.90)Despite 3 emails I heard nothing for 3 weeks. Then deal Me said they would refund money-the next day thay recanted saying no refunds on underwear(even though 5 of the six bras were still folded in packet)I am now $60 out of pocket -and no goods

Cheap imitation goods. Zero customer service

Deal Me and Astonia Desgins- keep away! – I purchased the 'deal' via Deal Me! which was a voucher entitling me to 75% off the value of engraved pendant & Chain. I purchased two. The Astonia Designs site showed the items with a RRP of $299 each, and the voucher meant I paid around $70 ea for these silver pendants. I expected top quality indeed if the RRP was $399, What I received was a… Read more

flimsy ball chain with zero strength and very light clasp. Very poor quality and clearly not what would be expected. Deal Me did reply promptly initially.. then only managed to refund my small voucher costs. They failed to work with Astonia on mybehalf. Astonia were totally hopeless!! A total couldn't care less attitude. They would not send me new chains as I'd requested. The offered a one off $20 refund only!! (not enough to purchase half a decent silver chain myself)

The web site suggests Astonia is also Mostly Pty Ltd, who are also known as http://www.customjewellers.com.au/categories/Name-Necklaces/

sokeep away !!

I am now talking to Consumer Affairs as this is basically false advertising !! initially looked like a great deal.... bad follow up service with their own Deals providors!!! False advertising !!

Poor service – It is being 12 days since I paid for this deal still no info about my order. Dealme communicates only by email and the response is hopeless. For the four emails I have sent, only two replies were given and both saying that I will be getting the order tracking details once the item is dispatched. They are not mentioning when they are going to dispatch it. Could be in 2013... They do not care about the customer

Will not refund or send item – Ordered this IChopper from them - never arrived - emailed constently about 10 times to all email addresses I could find - never answered any emails or called me - never refunded the money either. Will not get back to you regarding your problem and will not refund either - money down the drain! Never use them! no customer service, no refund, will not answer emails, does not give telephone number.

Disgusting – I'm a reasonable consumer ie. I understand I get what I pay for. However, if I pay for anything reasonable that's not premium, I don't accept when it doesn't work or is plain [censored word removed]. Which is what I got when I bought a $49 70 page A4 landscape or portrait photo book in May - the voucher simply redirected me (and presumably… Read more

hundreds of others) to the Dealme partner Photobooksrus - the instructions to download the photobook software was abysmally confusing, leading to the incorrect photo album format downloaded ... I only found out it was incorrect after trying to upload it back to Photobooksrus after many nights of setting up the photos! This was a potential fundamental technical problem that was explained by Photobooksrus on their website, but their actual customer response to my email query was simply to extend my voucher validity - what for? That wasn't the problem! They obviously hadn't read my email query and instead just massed-emailed their customers the same response.

And what did Dealme's customer service do since I contacted them too? "Here you go ... contact Photobooksrus".

Two peas in a pod? No, two companies keen to take the money, run, and leave the problem with the other.

Dealme and their partner (Photobooksrus) are interested in sales numbers and not the customer, only too happy to forward customer queries to each other but not trying to fix the problem itself.

Done over by DealMe – I bought two spring cleaning vouchers from Vibe Cleaning through Dealme, with an expiry date of 24 Dec 2011. I did forget about them, but when I called Vibe at the beginning of December they advised the vouchers had been taken over by another company, and gave me a number to call. Several phone calls later, and messages left, I've heard nothing… Read more

from the second company, and so went to Dealme. It's been a fortnight and two emails later, and no response or acknowledgement to my concerns.

DealMe say in their FAQs they will refund where the voucher owner fails to honour a voucher. In fairness, they still have five days in which to do it.

I have used DealMe once before and that was more or less fine. (That one was for a car wash, and the process with the voucher was fine. The actual car wash was pretty dodgy, but that's not DealMe's fault.)

Overall, I've learned that all that glitters is not gold, and if it seems way too cheap there is likely to be a catch. Never again. Seemed cheap and a great deal. Very, very poor after-care service. In fact, there's no after-care service.

lucky me, I got to use 1 voucher – My mum and i saw a great deal to buy vouchers at a hairdressing salon for discounted prices.We looked at it carefully,thought it would be great for both of us to use and we bought heaps of them to use.they were valid for 6 months.We got to use 1 each. I have just rung the salon to book myself in for tomorrow and guess what.The salon has changed… Read more

ownership and the new owners wont honour the deal! lucky me, I got to use 1 voucher paid for something that i carnt use

wrongly charged – i purchased something from dealme, it was supposed to be free shipping, when i paid i was charged the cost of the shipping, i emailed and asked for a refund of my shipping, that was over a week ago, still not even a reply,, wont ever use them again bronte

No Refunds Policy – This dealer will not provide a refund if its vendor declines to provide the goods or service. The response from the support team was very disappointing as they kept referring back to their fine print which does not indicate that no refunds will be provided. Buy at your own risk. Fine print should indicate "NO REFUNDS"!