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Deals.com.au

Deals.com.au Questions & Answers

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25 questions from our users

Peter C.

Peter C.asked

I purchased a meal deal in Feb 2020 with Voucher No. FHFQSK5R which was due to expire on 30 April 2020. I tried to book in late March early April but Essence Restaurant said they were not taking bookings due to COVID-19. They said to hold onto the voucher and I will be able to use it after the expiry date when things get back to normal. I rang the restaurant again today and they told me they were not open for meals. They advised me to get in touch with Deals.com and to request a refund which I am doing now. Could you please refund the money that I paid back into my credit card. please acknowledge this request. Thanks. Peter Collina

1 answer
Deals.com.au
Bea A.Deals.com.au

Hi Peter,

Thank you for your time in contacting DEALS!

We're so sorry to hear that you are unable to keep your voucher at Essence Restaurant as they will not be open during this time. We hope that you are safe and we are more than happy to assist you with your refund query.

Please check your inbox for our private message to urgently look in to this for you.

We hope to hear back from you soon!

Kind regards,
DEALS

dogsbody55

dogsbody55asked

I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.

1 answer
Deals.com.au
Bea A.Deals.com.au

Hi Carmel,

We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.

Please check your inbox for our private message asking for your voucher details to assist you urgently.

We look forward to hearing back from you soon and may you have a lovely day!

Kind regards.
DEALS.com.au

Lynda

Lyndaasked

Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.

1 answer
Deals.com.au
Cecilia T.Deals.com.au

Hi Lynda!

Thank you for reaching out.

Kindly check your inbox for our PM to assist you further with the promo code.

Have a nice day!

Kind regards,
DEALS.com.au

Jenny R

Jenny Rasked

Hi I have a Deals dining voucher code 3ND2TC7K for Montania Café 97560022 expiring on 11 March. I tried several times to book online then phoned the café. They say all dates are booked out and I need to contact Deals to give the café permission to extend the expiry date. Can you please help. Jenny R

1 answer
Deals.com.au
Sue T.Deals.com.au

Hi Jenny,

We are sorry to hear that you are having trouble booking your voucher.

We will be able to assist you with your booking.

A member of our team will be contacting you via email to help you complete your booking.

Have a great afternoon.

Kind Regards,

DEALS

rudy

rudyasked

HI PURCHASED BOOKING FOR 4 PEOPLE AT THE GROOVE TRAIN IN FRANKSTON. phoned for booking was told will not accept any voucher bookings to get refund from Deals, can someone reply to me by Email for my refund please? Kind regards Rudy. 5/2/2019

No answers
Aaqk

Aaqkasked

I've been trying to log on to the deals.com.au app and even the web version but it keeps rejecting my password. I've reset my password multiple times and yet it rejects it. Just can't log in and so can't get anything. Any suggestions?

2 answers
Deals.com.au
Sue T.Deals.com.au

Hi there,

So sorry to hear this!

Can you please send us a private message with your email address? We will then be able to investigate this further for you.

Thanks!

DEALS Support

Aaqk
Aaqk

How do I send a private message? Do you have an email address that I can send it on. Thanks.

Dazz

Dazzasked

Hi I recently purchased 2 car wash deals at Altona car wash, I went to redeem it Monday and was told it had already been used, I have sent 4 emails to sort it out and have had no reply, can somebody please get back to me?

1 answer
Deals.com.au
Cecilia T.Deals.com.au

Hi Daz,
We're so sorry to hear of your experience at Altona Car Wash.
We'd really love to help you with a resolutions - Would you kindly shoot us a Private Message with your email address and voucher number, and we'll have this sorted for you asap.
Looking forward to hearing from you.
Deals.com Support.

Mandy C

Mandy Casked

How do you useva credit to purchase another item?

1 answer
Deals.com.au
Thu.NDeals.com.au

Hi Mandy,

Thank you for your question!

To use your credits the next time you go to purchase a deal, once you have the items in your cart that you would like to buy, choose your payment option (ie Credit Card or Pay Pal) - At this stage there will be a drop-down box next to where it says "Credits:" that says "Select Amount".

The amount you choose in this box will be automatically reduced from the amount you need to pay with your credit card/PayPal.

If the purchase price is less than or equal to the amount of credits you have available to you, you can choose to pay for the entire purchase with credits.

To do so, simply choose an amount of credits from the drop-down box that is equal to the purchase price. Then, once you are ready to order, click the green 'Buy Now' button.

Please let us know if you need any further help on this.

Kind regards,
DEALS

Kev

Kevasked

We purchased a Hi tea offer for Ripples Chowder Bay Redemption Code 3UF-EFB last April and gave it to a friend for there 50th Wedding anniversary. Due to sickness of there mother(now in nursing home) they only just contacted us and asked us to make a booking. The offer has expired.
Can we possibly get an extension so they can use the voucher
I accept this is well overdue however under the circumstances could you please help us
Thank you in anticipation Kevin Porter

1 answer
Deals.com.au
Cecilia T.Deals.com.au

Hi Kevin,,
We hope this quick note finds you well.
Please email us your voucher details on support@deals.com.au, and we'll assist you with your request right away.
Looking forward to hearing from you.
LivingSocial Customer Support.

Chris

Chrisasked

Hi,
I have sent 4 emails over the last week in regards to a horse riding experience we purchased which has now closed down. We are trying to get our money back but no one replies to emails. Hopefully I can get a response through here. We have bought many products through deals but this is disappointing. Just want the matter resolved.
Redemption code AH5-474 and RJ3-XDS #128 and 129.Please help?
Regards
Clare

1 answer
Deals.com.au
Cecilia T.Deals.com.au

Hi Clare!
We hope this quick note finds you well.
I have just had a look at our database and can confirm a response has been sent.
I have just sent through a follow up to these emails, so please feel to reach out.
Merry Christmas Clare!

Cass Add

Cass Addasked

I emailed (via online form) deals.com yesterday regarding a credit on my account that expires in 4 days.
It says it may take several days to get a reply....is there any other way of contacting you as I am worried the credit will expire before I even get a response?

2 answers
Deals.com.au
Adam S.Deals.com.au

Hi Cass,

If you could provide us with the case reference number we can pass this along to our support team to follow up asap. Otherwise feel free to private message us with your email and additional details

Thanks,
Deals

Cass Add
Cass Add

I am unsure what my case reference number is.
Can you locate my email from my name - Cassie Addison?

Tania

Taniaasked

I just got an email from info@dealsdaily.com.au for a refund of $35 on cinema tickets - is this genuine?
my email is info@ruthmorvillas.com

1 answer
Deals.com.au
Adam S.Deals.com.au

Hi Tania,
Thanks for touching base with us
The info@dealsdaily.com.au is not one of our email address. We have checked info@ruthmorvillas.com and there is also nothing attached to this account.
Our emails will usually come from either support@deals.com.au or support@luxgroup.com.
Let us know if you have any further questions on this
Kind Regards,
Deals.com Support

Trishscott1

Trishscott1asked

Anyone purchase a Giselle Bedding Microfibre Filled Mattress Topper Protector?

1 answer
Mel
Mel

If you want to wait over 6 weeks for your item and never receive it, I wouldn't bother going through deals.com.au.

Trish

Trishasked

Hello have just received an email as follows
Message is: Parcel for Trish,from Pinkie Osterloh,our company's courier couldn't make a delivery,
Reason: postal code contains an error.Parcel no 638617522161. Can you tell me if this is legit as I have had a few scam of late .I have checked my profile and everything is correct.My parcel no is 1000-2680593 inv 2091483513744995 I made the purchase on the 4th Jan and it was for a key security lock await your early reply .thankyou

1 answer
Deals.com.au
Adam S.Deals.com.au

Hi Trish

Thanks for contacting us! We've sent you an email directly to look into this further on your behalf.

Can you please reply to our email, so we can resolve this for you.

Thank you!

Kind Regards
Deals Customer Support

RK2

RK2asked

Hi

I find deals.com does not respond to emails. We made a booking for a meal. We didn't get a voucher via email and didn't realise that the booking period had expired. Can someone please contact me re; this. I have emailed about other products but no response at all. Please contact me.

Thanks
Reeta

2 answers
Deals.com.au
Adam S.Deals.com.au

Hi Reeta

We are sorry to hear about your experience with this voucher purchase. We want to create every shopping experience at Deals to be a great one, and we value your opinion. So that we can resolve this issue, can you please let me know your email address that was used to make the purchase? I'll be more than happy to assist you.

Warm Regards
DEALS Customer Support

RK2
RK2

Hi Deals team

The email address was vijayk12@engineer.com which is my husband's email. I have also emailed you with my work email.

Thanks
Reeta

Jo

Joasked

I made a purchase for dining..how can I make contact as I have no voucher? No reply to my emails.

2 answers
Ivirene
Ivirene

Put a complaint in the product review section and they might get back to you. I think we all need to go to Fair Trading!

Jo
Jo

Yes I did and it did work. Problem solved, Not sure why emails are not acknowledged..at least a receipt of same.

puddon

puddonasked

I am in need of a REFUND and I can,t get into the OUR DEAL.COM.AU SITE to contact the people to get my refund ,can you help me? my husband has passed away and I can,t use my voucher that exspires on the 30th november 2106
Thanking You
FAYE THAMM

1 answer
Adam
Adam

Hi Faye, thanks for your question. Our Deal is actually a totally different company to us - their website is http://www.ourdeal.com.au/. Kind regards

Ashleigh

Ashleighasked

Is there a number to ring? I would like a refund on my holiday after my preferred dates are not available and haven't heard from hotel. I have sent an enquiry to deals.com.au but would prefer to speak with someone so I get a refund quicker. 1-2 days to respond to the enquiry and refund the money is not acceptable.

2 answers
Deals.com.au
Adam S.Deals.com.au

Hi Ashleigh,

Please be advised that we unfortunately do not have a contact number as all correspondence does need to be in writing. If you could please private message us your details so that I can look to expedite your request.

Kind regards,
Deals.com.au

Ashleigh
Ashleigh

I don't have a private message... It's not in my junk either. This is just getting ridiculously annoying.

Lynne

Lynneasked

Why do you not reply to my emails? l have sent 4 about not receiving my dinner voucher & l have payed for it!!
Lynne Steinhauer

1 answer
Deals.com.au
Adam S.Deals.com.au

Hi Lynne

We're sorry to hear you've been unable to locate your voucher!

We've sent you an email with your voucher attached from: help@deals.com.au

Please don't hesitate to contact our Customer Support Team if you need any further assistance.

Kind Regards
DEALS Customer Support

L.ellis

L.ellisasked

Can someone contact me about an order I haven't received? I have sent numerous emails with no response
order no.
00001495436

4 answers
Deals.com.au
Adam S.Deals.com.au

Hi

We are sorry to hear about your experience with Deals. So that we can resolve this issue, can you please let me know your email address that was used to make the purchase? I'll be more than happy to assist you.

Kind Regards

DEALS Customer Support

L.ellis
L.ellis

Lucindalloyd@bigpond.com.au

L.ellis
L.ellis

I don't want an auto reply I would like an actual person to speak to me I bought clothes to take away on my holiday which is next week and I'm getting really angry they were bought on 15/2 delivery date 29/2
you asked for my email and you don't bother to contact me

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