Deals I Love

Do not use this company. I've been waiting 3 1/2 months for my package they keep lying to me telling me something different and will not refund my money or give me my order. They are a scammer. Show details

This is a terrible company – I ordered something last December and paid with a credit card. Product never arrived and have emailed numerous times and get a 'we are looking into it' reply every time. Have tried phoning and number is always engaged. It is either a scam or very poorly run. Glad I only spent about $30 as they don't reply or deliver goods. Would have given 0 if I could have.

Air Fryer Non Delivery – An Air Fryer which did not arrive. After weeks of writing to Dealsilove and getting only automated answers or site down. I contacted Paypal, with whom I paid for my product. Thank goodness I did. Paypal got my money back. Paypal is the ONLY way to pay for things on line. Caveat emptor!

Failure to deliver not their fault – I have to admit that I initially felt that I was being ripped-off by a shonky organisation when the goods I ordered and paid for never arrived. (My original post on this site has been removed by Product Review personnel). I have since discovered that the goods were in fact sent by Deals I Love soon after being ordered. The stuff-up was that the… Read more

local Australia Post office had been sitting on the parcel for well over a month without either contacting me or returning the goods to the sender!!!

Deals I Love did refund me my money after I contacted them and, based on what I now know, I cannot fault their customer service.

Surprisingly pleased – I just ordered a set of pans from the site and was surprised by how quickly I received them, after reading all the negative reviews about shipping time in particular. The voucher had stated I would receive my purchase in 2-4 weeks, but it actually arrived slightly under 2 weeks. In fact I also ordered something from two other similar sites which… Read more

are more well known and have yet to recieve those shipments. The product was as advertised, and seems to be functioning just fine. I also noticed I didn't have any problems applying the 10$ welcome coupon as some people have mentioned. I figured since more people seem to take the time to write about something negative, I would add my more positive experience. Fast shipment.

Satisfied Customer – After reading the negative reviews posted here I just wanted to give an insight into my experience with Deals I Love which is a positive one. I have used this site 3 times and have never had a real problem. I got the Teppanyaki Dinner deal for my mother and after a few months she realized that the expiry date on the voucher was coming up. She… Read more

tried to ring the restaurant to book the dinner but they never picked up the phone. She left a few messages but they never returned her call. In the end she went to the restaurant which was not too far away and explained to them her predicament. The waitress apologised to her and told her that they were flat out booked about a month past the expiry date on the voucher but that they would honour her voucher and my mother made her reservation and had a great night out. Even though the restaurant was booked out and a call would have been appreciated the fact that they honoured the voucher after expiry date and given the great deal the dinner was in the first place I would buy this voucher again. I also bought the macaron baking kit. This was a Christmas present and I received it 10 days after purchase which I though was excellent seeing as receiving anything via post on time near Christmas is usually dicey. Lastly I got a black iphone bag and received that with no problems whatsoever. I will continue to use this site as I think they have excellent deals and I've had no issues in buying from them. I don't believe for a second that I am one of only a few people that use Deals I Love that is a satisfied customer but I figure most people just don't go out of their way to post a great review. We really should. Excellent deals, received goods on time, easy to use

Still waiting on an order/ no longer trading – Still waiting on an order and now I see they are no longer trading. Great thanks dealsilove. I have one unhappy birthday.

What a raught!!!! – Hubby and i ordered and paid for 2 retractable blinds on 6th December, Received 1 ONLY in January. We have rang something like 12 times, constantly being told "You will get an email with 24 hrs" could not get on website each time "Undergoing Maintenance". Finally on 16th February when once AGAIN rang, we were told "That Deals I Love are in liquidation"!!!!!!!!!!! PAID IN FULL FOR 2 BLiNDS, ONE IS NO GOOD TO US

Waiting for my product and response from Deals I Love – Ordered my eyelash grow on the 21st Nov 2016 many emails and to their call centre no response back. Have asked for my money back nothing .... be careful out there! February 16th 2017 Update: DEALS I LOVE HAVE CLOSED After months of waiting for my product just received this email from a company that deals I love Hi Jean, I am sorry… Read more

that your emails have gone unanswered, we are unable to send you this item as you had ordered via deals I love. I have received information that the company is no longer trading, we will not be sending out any more orders as have not received money owed to us by them for previous orders that we had already sent out to their customers.

regards

[name removed]

Over 2 months, no goods, no reply – On 30/12/2016 I ordered a 2 in 1 ironing board and laundry basket. I have not received my goods and all attempts to contact them have failed. Time to contact 'A Current Affair'.

failure to deliver goods – I ordered a Thermus Storage Bag on 16/12/2016 and have put in three enquiries but have received no reply and no goods is this sight a scam

Failure to deliver goods – I order 2 pool storage containers at the beginning of December and paid for the items and shipping immediately. It has been 2 months now and nothing. Very disappointing - looks like I have been ripped off. Not a happy customer at all.

Steer well clear – A ridiculous system of "pay your money, get a voucher and then try to reclaim it". When you login to complain the system asks you endlessly to enter your details. I would've thought login was enough

Bad, Bad and Bad – I should have listened to all the other reviews. Only gave it one star because there was no zero. I bought a necklace from them on Jan 29 and it is now 18 April and I still haven't received anything BUT they were only too happy to take my money. The customer service rep copied the supplier in on my e mails and they said they have run out of stock and I will just have to wait !! It is worth mentioning the supplier is in NSW and I am in VIC.

Substandard Clothing – I bought a dress. It is so short you can see my breakfast. Tried to return it the same day I received it and was told to take a photo of it next to a tape measure and if it was the length quoted on the website I could not return it. It looks nothing like what they have on their models and is really terrible quality. Cannot recommend this trader to anyone!!

All It Takes To Get Action Is Go To The Dept Of Fair Trading – Well I've had success, with regard to my awning and this is how I finally did my chew and threatened them that I would contact the department of fair trading by the end of the day if they didn't get back to me with an answer to where my order was. Well 48 hours later I get an email with a crap internal attachment to [name removed] from [name… Read more

removed] this is out of stock isn't? 11 weeks have gone by and they come up with this now. Then another 24 hours I get this email from [name removed] himself what's your problem you can call me anytime I here for you crap but for anyone interested here's his phone number [number removed] I did lodge a complaint with the Department of Fair Trading as I said I would too. Well Saturday morning my money was back in my bank account. So that's crap you have to have the item and send them back to get you money back, because I didn't get the item and I finally got some closure, and the weight has been lifted. Sue g

No service from this mob – No service, no calling or emailing back for days...hopeless to deal with, i left my phone number as requested but of course no one called back...I rang 3 times!!!

Very shonky company – It's very sad that companies like this are allowed to trade still. I think it's disgusting that they remove requests and reviews from their FB account and block you from posting if you have a complaint or concern. It's obviously about preserving image and not about helping their customers who have genuine concerns. The positive reviews in here… Read more

are so obviously written by themselves just as on Facebook page. I would like to re-emphasize the fact that their RRP is totally made up and completely fictional which is against trading standards. I have reported to ACCC to investigate. A very sad example of 'social' flash sales. Provides a good example of terrible products and service It breaches many of the trade practices act every day it is in operation.

Faulty Automatic Soap dispesers – BEWARE....I ordered a deal with 3 automatic soap dispensers. They arrived and II set them up....they were great. 6 hours later they no longer worked and have not worked since. I have phoned... The call goes to a fax. I sent an email to which I got an acknowledgement that they recievedthe email but nothing since. i will not bear chasing anything else from them. I plan on contacted the Department of fair trading as they sold faulty merchandise.

Pathetic and wasteful – Purchased replacement glass for iPhone arrived late no instructions as promised. Still stuffing around 2 weeks later and they are avoiding repayment. Will never use them again

Substandard Goods – Having purchased some items from Deals I love with reasonable success. I ordered various items of clothing for xmas presents. On arrival which was way behind normal delivery times. I inspected the said articles only to find all of the articles so sub standard that I felt embarrassed to give them to the people I had ordered them for. I binned them… Read more

and went out and bought local. It was cheaper and less stress than paying the return postage for the articles. Tried the support line not even a response

Absolute junk buyer beware.

Buyer beware – I ordered lots of things for Christmas, some never came and 8 weeks later still have not received. I rang them and the woman said she will submit a request. Still waiting for answers as you can only email and they do t return your emails within 48 hours as they say. Can't get refund so far as they must send me a link which I have not received. I… Read more

will never buy from this company again. I intend to go to my bank and see if I can get transaction reversed. Some of the products were cheap, nasty but looked good online. Can't recommend this company at this stage.

Total junk... Will never use this company (if you can call it a company) again – Ordered on the 31st oct still waiting for christmas gifts, two arrived yesterday soaking wet, broken, ripped cartons, clocks not working sent 5 emails no reply. Bad company want my money back.... What junk they sell. You have got to be joking. Where is your customer service? Has anyone been given a refund from this company??? I'd like to know thanks

Want my money back – I ordered the magnetic window cleaner. Did not receive it. Was told incorrectly I had ordered a bed cooler. Was apparently charged for that because my credit is minus $20 and did not receive that either, I have tried to contact you apparently unsuccessfully. Stop sending emails of as I certainly do not like the deals.

Shocking customer service. The ACCC should look into them – I bought gutter lights. They did not fit the gutters I have. So many calls to a NSW number who could not even give me the address to send them back (a paid secretarial service). Emailed them on many occassions, called the support line. Only to get an extremely rude email back, almost saying "tough, you are not getting your money back". Then tried to tell me they were not advertised as gutter lights yet clearly the ad says they are.

Rip off!!!! – The item I received compared to what it looked like in the picture was not the same! I the two hip tee shapers which were two flimsy transparent pieces of cotton, certainly can't hold in or shape anything!! When the items arrived I thought it was stockings. This item was not worth 19 dollars!!

Steal your money – I ordered an item and the purchase was confirmed and the money deducted from my account. After waiting one week I sent an email asking when the item would be sent - there was no reply. After waiting another week I sent a second email wanting to know when I would get the item. Again no one has replied to my request. I have now telephoned the… Read more

Sydney office 02 9437 3518 wanting to cancel the order have the money refunded to my account and as yet it has not happened.

Dishonest! Disgraceful! – No problem taking my money and placing an order but purchase never arrived. No response to any of my requests and it has been months! AVOID this fraudulent company!!!!!

Breach of purchase contract – Placing an order in June 2014, for a product that was in stock at the time of purchase with an eta of delivery within 6 weeks, I have not received product as yet. When I contacted deals I love I received an email stating that the product was out of stock. Not only bad service, but ethics employed by this company should be investigated. I

Bad products bad customer service – i purchased 2 iphone 5 proudcts then when they arrived didnt work. i contacted them and they sent me a new lot - again they didnt work. i contacted them again and asked that they not sell products that dont work. They advised everything is tested and works. i asked them to test one of the products i wanted and if that one worked i wanted them to… Read more

send me that one. They couldnt do that. They sent me another repalcemnent saying it would work. Again didnt work. i am pretty mad now. i contacted them again and asked for a refund.....to which they replied....you msut send the products back....so i am to pay postage for soemthing taht doenst work so youc can sell it again?? anyay very unhelpful and i wil never buy soemthing from them again.

Bad customer service – Enough of Deals I Love. Bad service and deny they mislead customers. I received order confirmation that says no further action is needed as the top line, just under my address. I checked why there is no delivery after some time. They told me I have to redeem from the merchant's website....... but I can't even find the voucher number and Deals I… Read more

Love said this is because the voucher has expired. OMG!!!!! They refused to answer why it says 'no further action will be required'. Rip off.

Poor quality – The quality of purchase I brought was very poor. Bracelets look cheap. I brought same bracelet for $5.00 on another site, this one cost me $19.00. Other purchase was in box that had seen much better days, was creased, corners pushed in, wondering if it was ordered that was returned. Never again.... pics make offer look really great, but its far… Read more

from it.

I did have cause to ring them, left my number for them to ring back, never heard from them Nothing Cheap looking, poor qulity