Deals2U

Terrible customer service – Placed order online - 27th May. Was promised delivery within 18 working days and had heard nothing, I contacted them after 36 working days via email as there is no telephone number. No response. I threatened to retract my payment through the bank and finally received an email reply saying they had been waiting on one item which had just arrived… Read more

that day - what a coincidence! Was promised the order would be sent and I would receive tracking details for the shipment. It has been a week. Today I have contacted my bank and lodged a dispute against the company. I will also be lodging a complaint through the Department of Fair Trading.

You've taken the money... Respond to my emails – Purchased a laptop, waited the 28 working days - nothing. 31 working days... 35 working days... (ps Mon to Fri are working days). Emailed, no response. Emailed, no response. Told them I would cancel payment, and surprise! Got a response. It was "return to sender" (so why didn't you refund my money, or contact me before this?) and "We'll send… Read more

it on Monday...". That was 2 weeks ago. Emailed them again and you guessed it, no response. If I had read these reviews (and boy, were there a lot of negative ones) before purchasing, I wouldn't have gone near them.

Customer service does not appear to be important for this company.

Still waitng – Placed order 10th June 2015 for fitted sheet set. Payed by credit card. Bank statement confirmed payment to Deals2u completed. After several Emails to them I received one response stating hey were in the process of relocating warehouse with product due to be sent following week. I have since sent several more emails but have not heard from them since. Sadly they have been the only grief I have experienced with online purchases.

Never buy from this company – I am absolutely disgusted after buying locks for doors and windows and after finding they are unsuitable can't get a reply after 3 emails and no phone number to ring. As I didn't use paypal I am stuck with the unwanted item. I am sorry that I never checked this site before I made my purchase and I shall never use this company again or recommend… Read more

them to anyone. How they get away with this I will never know. Buyer beware!!!!!

January 12th 2015 Update:

After writing how I was unable to get a refund I was then promised to receive it ASAP but that was weeks ago and I do not trust this company as they mislead people and if I don't get my refund I shall have to take this matter further. Do not buy from this company as they are nowhere as good as they say they are.

February 6th 2015 Update:

I am getting tired of waiting for the refund that you promised me 2 months ago and know you are full of lies as it has never reached the account!!! Stop leading people on and taking their money under false pretences.

IN FAIRNESS TO DEALS 2 U – I ordered a Mighty Jump - Jump Starts any car without cables. When I went to pay with Paypal it said payment was not successful so I went back and tried to pay again - this time payment was successful. When I checked my emails, I found the order had gone through twice. I emailed Deals2U right away requesting immediate refund for the duplicate… Read more

order - that was on 22/10/14. As I did not get a response the next day, I then looked at the reviews on this website and got rather alarmed that Deals2U don't respond to emails. I tried calling them and number is not connected. I called Paypal, explained what had happened and they said they would send them a request for refund of duplicate order. After reading the reviews here, I decided not to hold my breath waiting for that to happen. So yesterday 24/10/14, I sent Deals2U another email stating that Paypal had requested an immediate refund, and that if I did not hear from Deals2U within 24hour, I would be contacting the Ombudsman and taking legal action - the subject of the email was URGENT - RESPOND WITHIN 24 HOURS OR LEGAL ACTION WILL BE TAKEN. To their credit, Deals2U sent me an email the same day 24/10/14 saying QUOTE: "All is good we already cancelled the double order. Refund for one unit will be given to you today." I checked my Paypal account and they have indeed refunded the money for the duplicate order. I now look forward to receiving my Mighty Jump promptly. I have ordered from Deals2U before this and did receive the item I ordered in a reasonable amount of time and was satisfied with the product. Whilst I don't agree with Deals2U not answering emails etc and not following through with Post-sales Customer Service, I do believe they deserve a chance to rectify these issues and run their business in a more efficient manner. I know some of their customer service issues are long-standing and should have been resolved by now. However, I like to think that perhaps they are working on making their business more efficient and fair for the customer, whether disgruntled or satisfied. So in fairness to Deals2U, I write this review to say that my experience with them has been satisfactory, so far. Some unsolicited advice to Deals2U - if you want to run a successful business, remember that the customer is 'always' right and therefore it is imperative that you COMMUNICATE with them, especially AFTER SALES. No matter how busy you are, respond to their emails - let all the customers who have ordered a product know if there is an issue with delivery. If they are not satisfied with a product - refund them immediately. Only sell products which are of the utmost quality and don't mislead people with false claims - if the product is rubbish - DO NOT SELL IT. Build your business through TRUST and you will have many returning customers and years of successful trading and happy consumers.

No Drama – I recently ordered some cleaner from deals2u with my eyes wide open. It is pretty special to get so many terrible ratings. But, they were the only Australian source of the product I wanted as far as I could find on the day, and significantly less after shipping than buying direct from the USA/UK. From the number of items they show on their… Read more ·  2

web site I doubt they could hold that stock for the local market. My expectation is they import goods "on demand" as bulk shipments once a week or fortnight, and then dispatch to the customer. That could explain the difficulty from so many reports of getting damaged shipments replaced, etc. Delivery time would partly depend on the date you order vs the date they order.

I watched the dates to assure I could launch a non-delivery complaint/charge-back within the allotted time if need be, and I did not need the cleaner urgently. I expected to wait a month for delivery based on my guess on their business model. The merchandise was delivered as advertised and in good order in 2 1/2 weeks. If my guess at how they conduct business is accurate, I must have hit the sweet spot.

Of course I required no customer service, but they are not all bad. The 4-stars might be a reach, but in my single experience that is how they performed against the better internet merchant sites. Product on offer, prices In spite of the bad reviews I had no problems

Thieves – Nothing arrives after you pay the money. This is a scam website. Stay away from this criminal company. Probably based in Nigeria.

Never ever buy from this company, it is run from money stolen from customers – I too purchased the side sleeper pro pillowcases. I ordered and paid for 4, recieved 2 just before the end of the 28 days. I have now emailed them 4 times over the course of the 28+ days since my order. There has been no response. I will now be contacting PayPal for a refund and submitting my information to one of the media outlets. Obviously… Read more

they run their business from stolen money, although how they ARE still in business boggles the mind. It borders on criminal.

Incomplete order - no coresspondence – I purchased a pack of two side sleeper pro pillowcases for $19.99 on 4th February 2015 - which was quickly debited from my credit card. I waited the 28 days they said it could take to arrive and sent an email asking for my order status - no reply. A few days later it arrived in the mail, however it was only a pack of 1. I tried all the phone… Read more

numbers I could find, including the warranty phone number included in the parcel and all phones were disconnected!!! I have sent two further emails and have had not response. I am generally an optimistic person but I do not have high hopes for receiving the extra pillow case. The customer service for this company is shocking and inspires no confidence to purchase anything further. I would certainly not consider a high priced item at all.

Absolutely worst customer service - Do not purchase from Deals2U – I bought a baby bullet for a friend as a baby shower gift. The product stopped working suddenly after only 2 months of use. The receipt states that it has a 12 month warranty, so she got in contact with them to order a replacement (cc me in to all the emails). The replies have been sporadic (at best) and the same questions have been asked several… Read more

times, and a replacement promised within a week (several times). Also, there is no phone number to get in contact with them - so email is the only option.

There is still no replacement in sight, nor any correspondence as to the reason for the delay on the delivery of the replacement.

Under no circumstances will I purchase from this site ever again, and I will be strongly advising everyone I know to not purchase from this site, as there are many other online stores in this cluttered market that provide better products and customer service.

No communication from Deals2U - now considering legal action!!! – I wanted to buy the Scanpan impact set advertised to my email account for $203. I sent Deals2U an enquiry as to whether it could be used on an induction cooktop. They did reply and I attempted to order within the 48 hour sale period except every time I tried to place the order the price kept coming up as $319. I couldn't find a phone number to… Read more

contact them on so sent numerous emails requesting assistance and for them to contact me by either email or my phone as I wanted to purchase these products at the $203 price whilst offer still in sale period. I would have thought that a sales company with a customer repeatedly contacting them who is waiting with a credit card to purchase their products, who continually contacts them rather than the other way around, would be interested in following up or is it just a case of false advertising to be followed up with legal action. Fortunately I have a family of lawyers who are willing to pursue this (particularly after reading the other comments!). if anyone gas a current telephone number that gets through to Deals2U please let me know

Wonder Cooker – I purchased one of these original wonder cookers and it kept tripping my electricity off so I sent it back and was sent another one. I left this sitting in the garage in its box for a while until yesterday I decided to use it for the first time and lo and behold it tripped the electricity again.

Fantastic Online Shopping Store – Absolutely a great place to shop, heaps of discounts and fast delivery, I purchased a mistral blender - similar to "rocket blender" works as good as, no faults, and it really does everything the same, but less than half the price of the "rocket blender" Thank you deals 2 u I will always come back.

Still no chef Tony's wonder cooker for my mum – I ordered a chef Tony's wonder cooker for my mum for Mother's Day on the 23rd April 2013. I rang after four weeks as I still had not received the order and they said their was a back alder. Then rang again after another two weeks and no answer. I left messages and emails and no response. My poor mother had no present and I lost $150 because I rang… Read more

fair trading too late! Would definately not recommend this company at all and I agree with others it should be shut down!!! How can you do this to people, take their money and then not deliver! To top it off also avoiding calls and emails- you should be ashamed of yourself. I see you are now responding to people's reviews and I want my money back!!!ASAP !!!! Order number # 148300.

Didn't receive at all

Bullet Express DOA no reply from Deals2U / TPV Direct – I finally recieved the Bullet Express in late January 2014, sounds like l was lucky to recieve the item at all. Unfortunately it doesn't work, all the phone numbers are disconnected and no reply to emails to customer service. Very disappointing, as l had looked forward to using the Bullet Express plus expense, for a non functioning product. Should have read reviews first. Not operating, no service from distributor

still no response – after 18mths and calls to fair trading still no refund, these idiots should be shut down love to be able to contact deals2u reps in person as they still wont acknowledge or reply bunch of Wankers, sick of wasting my time , you would think with the thousands of complaints they would be shut down by now? Previous review: I ordered a pro pen o/n… Read more

86246 set for $91.91 inc delivery back in July 2012 after nothing received I cancelled 27/9/12 at is now August 2013 and have still not rec. any refund despite numerous calls and emails to customer service and head office to be told someone will contact me? ....sick of the time wasted have just notified fair trading in NSW its not the money it is the principle, they should not be allowed to trade judging by the negative views I have read.

Dishonest Company. Too lazy to reply to e-mails – I E-mailed this lazy pack of sods twice but my e-mails just get ignored. Typical of these two dollar bad shops who's adverts you continually get on the idiot box.This will be the last time I deal with this pack of jokers. They need to go back to TAFE and learn how to deal honestly with their customers. Item was faulty

Refund issues – I also had problems. In May I purchased Stem Cell Therapy cream (as seen on TV) and thought they would be reputable to deal with as they were on TV and they also had an android tablet at the right price, so added this to the cart. I received the tablet in a couple of weeks and it was faulty and at this time I was able to get a reply from them… Read more

and they told me their return address and I sent it back and thought it would be safer to send Registered Post which I did and glad of it. I didn`t receive notification they had received but checked online with Australia post and it was delivered. This all happened in May. I emailed them to enquire about my refund ($200) and also delivery of my Stem Cell ($99.00) and was told to be patient. That was the last reply I had ever received and left messages on their answer phone every day waiting for the elusive callback which of course, never happened.

In July I reported them to Fair Trading with all the details including my Registered Post ID. They rang me a couple of times to report they could no contact them and as I paid with Credit Card suggested to contact them to try and get the payments reversed. It was now August and I copied all the appropriate paperwork, Deals2u Invoices, copies of their emails and Registered Post confirmation.

Come September my credit card company contacted me to advise that my payments to Deals2u had been cancelled and re-instated back into my account.

I hope that this good result for me may help and prompt you not to give up

Took five months to get my refund

Deals 2 U – I bought 5 lots of the flex force 50 Pilates reformer. Cost me nearly $2000. The receipt issued had none existent phone & email addresses. The actual main line goes to answering machine and you will not receive a return call. Do NOT buy from here. You will only waste your time and your money will be held until the bank approves your "unauthorised transaction".

No product nor refund – How do you review this bunch. Ive been trying to get a refund for seven and a half months and havent recieved a thing. Ist impossible to speak to [name removed] who is supposed to be handling this matter and even consumer affairs are disgusted with the fact they are unable to make contact with the company. Theyve recomended other avenues to take… Read more

and l have also taken further steps to reveal their theft of my money. Not a company anyone should deal with.

there is nothing to like. no customer service, no respect , refusal to answer calls , no product, no refund. thats a lot of no's.

Thieves – Seems to be a recurring thing, made an order and paid for it.....nothing. No returned emails or phone calls, Paypal cant do anything as it falls outside their 45 day period...Deals2u wont return phone calls or emails so are we supposed to just go them through Paypal if it gets close to the period ??? I cant believe that with the amount of… Read more

dissatisfaction that Paypal continues to allow their customers to be duped by Deals2u and cyber-robbed.

Bad form Paypal...Deals2u are just common theives !

They are thieves

Follow up – OK I am following up on my last comments on deals2u. I was due to go to NSW fair trading court this Thursday at 11.45 (as I live in Victoria I was able to do this by phone). So today I received my refund from them 2 days before the court date - this company is just a joke 5 months to get a refund and I believed they deliberately held on to this… Read more

refund until the last minute. They told fair trading in June they would refund early July (approximately 4 weeks later) again this was deliberate to delay any actions. After all the complaints I am shocked and angry with our government departments that these parasites have not been shut down. So do not buy from them you will never get your goods and you will have all the grief of trying to get your money back.

Dishonest parasites

Products not received then surprised – I have had all the problems others have had. Phone calls, emails with no response and contacted NSW Fair Trading. But to my surprise on Friday and waiting 31/2 months I received my products. I appreciate and have restored some faith in human nature. Next time I will do some research. Thank you

No stars for Deals 2 u – I placed an order 4 months ago I still have not received. Deals2u took my money though and now will not respond to any of the 40+ emails and 10 phone calls I have made to their so called customer service center.i guess you cannot complain about the service because there isn't any. This had to be the worst company I have ever dealt with, I cannot… Read more

believe you can get away with advertising on TV a product which I order then you take money from me and I never receive a thing!!!

I am going to fair trading, this is outrageous! I warn anyone else do not purchase from them.

Ripped off customer of Deals 2 u

You ripped me off $49.95, won't take my calls, won't respond to emails, and did not send an order I placed. Enjoy my $49.95 unsure how the CEO of this company sleeps at night, perhaps they should try ordering something themselves.

Dont deal with this company – I too place an order in May 2013 and can get no response to my many emails and phone calls. Went to Fair Trading but they could not help as they could get no response from them either. HOW CAN THEY STILL BE TRADING. Looks like I too have lost my money, they are making money from shonky practices. Don't have anyting to do with them or you stand a… Read more

good chane of months of frustration and nothing to show for it

no service whatsoever but happy to steal your money

Deals 2U – I ordered the Side Sleeper Pro in May 2012. Rang back twice and they said it was 'now' on its way. A year and a half later and I still have not received anything. There website looks like it can still take money but No one gets back to you on the phone.

Annoyed and dissatisfied – I have written several emails, I have made several phone calls and left approximately 20 messages and have had no returned phone calls or messages left to me from Deals2U. The products I ordered were supposed to be here in May and I still haven't received them. I will never be dealing with them again, they were quick to take my money and I am… Read more

really disappointed. I have never dealt with a company like this before and hope to never deal with a company like this again. It was quite a large sum of money.

Stem cell therapy – I ordered & paid for the product on 17/5, still waiting for it. Have rang & left message after message but they don't even have the courtesy to return a call. People would understand if they at least contacted purchasers to explain that they are out of stock & were waiting for another shipment. Though after waiting so long I probably wouldn't believe them now.

Side sleeper pro memory foam pillow – My pillow had not arrived after 28 working/business days which is 40 days, I emailed them 3x and rang several times but had no reply. I contacted Paypal and Deals2U said they would post the pillows in a few days,but suddenly I received a refund no explanation given. Odd ! Bad communication, smells of bait advertising where the product is unavailable to the consumer. Makes you wonder if they are simply taking your money and investing it.

Not a happy shopper – I too purchased stem cell therapy cream back in May for $50 they were quick to send the invoice but now I still havnt received product. I've called many times left messages ans sent emails and nothing!so unfair..they are ripping off people and obviously making a killing..and same PayPal won't refund as its over the time limit..the company told me it would be 8 weeks delivery...yeah right

Deals2U scam – I ordered stem cell therapy cream on January 26th,via PayPal, it had not arrived after 28 working days, emailed and was advised there was shipping delay. After another 2 weeks, I emailed to cancel order and requested a refund. Nothing, Again after 2 weeks, same. Telephoned on 3rd April and was advised by [name removed] she would follow up and… Read more

email me. Nothing. On April 23rd package arrived in my letterbox, not by registered mail, as detailed on web page, so was not able to refuse parcel. I emailed Deals@U to advise this was unsolicited mail as I had cancelled it several times to no avail. I suggested that they return my money then I would return their product. Nothing. On May 1st I had a phone call from [name removed] assuring me that if I returned the item registered post, I would not need an authorisation number and once received by them, my refund would be processed and would take 6 weeks. After 6 weeks from date it was collected, May 7th, nothing. I contacted Office of Fair Trading in NSW and they advised me they would follow through. Call from them said Deals2U had promised refund by July 19th. It never came. When I contacted PayPal, I was informed that because I had not applied within 45 days of order, my application was invalid. I was still waiting for the product to be delivered or cancelled in that time span.

I am now prepared to take this to Consumer Tribunal but must attend in NSW on a stipulated date. It will be expensive for me so need backup.

Customer Service is a Joke and their webpage promises "Money Back Guarantee, no questions asked" They never respond to anything

Do not deal with this company – Purchased some stem cell therapy cream through this company and it was never received. I have since sent them numerous emails and have heard nothing back. Money down the drain. Don't be fooled by there glossy website as they have no customer service at all and are just thieves. Should not be allowed to operate. Everything. Nothing was good at all. I gave them money for a product and received nothing in return. Not even a return email.

No order – I will never shop with them again i have been taken payed for a order and never receive it stem cell. and there is know way you can get hold of them. I have spent 3 weeks trying to contact them. I have sent emails to the company and phone and left messages and nothing. never received it

No Item received – I ordered the stem cell therapy x 2 on the 31/05/2013. I have not received it to date and I sent emails and a number of message bank phone calls and no reply. It's seems May is the month for no show. Also the advertisements on TV seem to have disappeared. Where's your customer obligation and trustworthy. Can anyone give me fair trading number in NSW as I live in the NT. Thank you No show

This company are rip off merchants – I ordered the stem cell therapy cream back in May and it has been 3 months now and I am still waiting for my product. They do not respond to your emails, and the phone does not connect. I have just sent a complaint to the fair trading in NSW and I hope I get a good result by doing this. They do not give you your product and they take your money.