Decjuba

Decjuba has lovely clothes but the way they handle refunds is disgusting. They use Refundid which they charge the customer for. I returned an item over 2 months ago and although Decubja received it (& acknowledged that they received it), I have not… Read more

yet received my $. They said that Refundid processed my refund mid-August. But there is no credit to my credit card. So I am out the amount of the refund AND the amount paid for Refundid. Appalling service.

I buy most items online but will NEVER buy from Decubja again or any other retailer that uses Refundid.

Ordered by error to a different store. Was unable to pick up. It says that if not collected it would be put back on shelf and refunded. This item was never refunded and it says the item was collected. I am sure a staff member has a new top. Do not deal with Decjuba online as it is too hard to contact anyone and nobody wants to know

Love the Decubja fashion Unfortunately the accessories particularly The earring range is of poor quality I have been caught out many times in store and online purchases with broken earring backs or totally un-wearable hooks that cant be opened Come… Read more

on Decubja lift your quality game with Accessories, very disappointing when you purchase your accessories to match your outfit I never have a quality issue with Lovisa earrings!

Wowwwww What an experience I had today Kylie went out of her way to help me find the right sizing and tops Much appreciated as in today’s world good customer service is very rare I will be back Thank you Elizabeth Show details

I have been to Craigieburn Dejcuba 3 times in the last week. The service I received all 3 times was amazing. Very helpful and friendly staff. A special mention to Stam, Stef and Mirella, who helped me with finding an outfit for a work function. Show details

I’ve been wanting to refresh my wardrobe and redefine my everyday and weekend style for a while now — and DECJUBA has truly delivered. I’ve found such a wide variety of pieces that have elevated my entire look, from perfectly cut jeans and timeless blazers to stylish tops, statement sequins, flattering tights, standout dresses, and their… Read more

absolutely gorgeous skirts. Every piece feels like it was made to help me express my best self — essential and elevated.

The in-store experience is just as impressive. The team at the Hurstville and Roselands locations are always so warm, helpful, and genuinely go above and beyond to assist. Exceptional customer service and amazing fashion — I couldn’t be happier!

Order 2 dresses on line from Decjuba and when they were delivered were missing the belt (on both dresses). Was told from a salesperson that there is no contact phone number but can only send an email. Sent an email outlining problem and requesting belts be mailed out. Been 3 days and no response. Clothes are ok, but unfortunately customer service is lacking.

The worst retail experience!! Bought a dress for a friend while in Perth - they offered their floor to door service and sold it as this amazing fool proof system. I walk out of the store and my address is incorrect - this should have been the red flag!! I spelt the address out several times and wrote it down.. After a few days or so, I hadn’t… Read more

received anything so I emailed their customer service. At no point did they attempt to contact me.. I explained the email was incorrect and was following up. They told me they had over sold the dress and that I had to travel back to Perth to get my refund (I LIVE IN MELBOURNE AND THE DELIVERY ADDRESS AND MY EMAIL CLEARLY STATED THIS).

It’s now been 2 weeks and they are refusing to manually process my refund and telling me I need to travel 30mins to go get my refund or get a voucher! Why would I want to spend more money with you? You messed up one order already and now you’re being unreasonable about my refund. I explained I don’t have a car and will need to uber or PT… they didn’t care, they literally skipped that part of the email. I asked to do a refund over the phone (which most eftpos terminals can do) and nope again they skimmed over that part of my email! I have had to contact consumer affairs and been told they will investigate them as a business and that they are in breach of section 36 of the act. I have stated this in my emails and they continue to copy paste the same responses to me and refuse to give me a refund! A refund for THEIR MISTAKE!

Ordered an item for the Geelong store and then they sent it to a store 2 hours away. So I asked to have my purchased cancelled and still have not rec’d a refund , nearly 3 weeks later and now they are not responding to my emails. Worst customer service ever

I just shopped at Sydney airport with shop assistant Diana! She was amazingly helpful and encouraging. I probably would have left without anything but with her help I walked out totally decked and she even helped me pack my bag! Show details

COMPLIMENT -Decjuba Marrickville Metro shop This is a HUGE compliment for the 2 young ladies, Mia and Joanie, who were both so friendly and happy to help today, while I was browsing in your lovely shop - how refreshing!!!! These ladies are truely a credit to your company!!! Please pass on my compliments to them. I will definitely return to your shop, based on their expertise and fabulous persona. Kind Regards - Lyn Parry Show details

Absolutely disgusting, have a few things i need to return, online said i could, so went by urberride half hour drive, then walked half hour in highpoint only for the lousy customer service girls refused to refund, not only is it overpriced for average clothing but the return is pathetic, will be unsubscribing and accepting my losses, decjuba you… Read more

have just lost a loyal customer for many years because of your greed, will be shopping elsewhere and so should you!

Ordered online. Went to check status of my order to find out that it had been refunded. No explanation received to why. I contacted Decjuba and was responded to by a bot saying that someone would follow up. Never heard another thing. Very poor customer service. Show details

Uses AI to respond to customers and it’s useless and frustrating and it gives you the wrong answer, can’t actually speak to a human being. Quality is also not great.

Has lovely clothing - modern, chic BUT their customer service is awful! Ordered two items- one sent - other one “they are looking for advised to be patient”- if I could give any lower for customer service I would! Show details

Do not buy their knits! Unfortunately the quality of Decjuba has gone downhill big time. I used to love their stuff, but the knits in particular are the worst quality. I bought the Shae Shoulder Pleat Cardigan, thinking I could even wear it for work, being such a smart design. Nope...wore it twice and hadn't even washed it as was wearing over the… Read more

top of another jumper, and it had very noticeable pilling all down the arms, front, and back. It looks like I have worn it to death! It's not the first time a knit from decjuba has pilled badly. Their cross over jumpers are terrible. Such a shame. Interestingly I do not seem to be able to leave a review on their website as I would love to warn others not to buy the cardigan.

If I could give zero stars, I would. I placed an order - it came in 2 different parcels and one item just never came. I emailed and messaged many times and did not receive any response. I finally got an answer to a Facebook message - they said the item was on its way. Fast forward 2 weeks later - still no item. The tracking still just said “label… Read more

created”. More emails followed before I was finally refunded part of the price - $64 of the $70 was refunded. I tried emailing and messaging again to see why I didn’t get a full refund. No reply yet again. To even get this refund, I had to say I was putting the whole amount into dispute with my bank and reporting them to QLD Fair Trading. Their practices are incompetent at best and dishonest at worst. Won’t be buying from them again.

I ordered 4 tops online. 1 arrived correct. 1 arrived but was the wrong top. The other 2 apparently were not in stock. VERY difficult to exchange/return the incorrect top or get a refund. Decjuba want you to use Refundid which requires entering your licence # and bank details. I paid with PayPal for security reasons so not comfortable doing… Read more

Refundid. Took a month to somewhat resolve. In the end I was partially refunded through PayPal but ended up paying $10.00 postage on the 1 top I actually received that was on sale for $8.95. They did not send a return label for the incorrect top or attempt to send the correct one. $10.00 postage for 2 tops I actually wanted would have been okay. The 2 more expensive tops that I was told were unavailable are still listed on their website as available now, over a month later. I really wanted to buy them for my sister's birthday but I won't be returning as their customer service is horrendous. The whole process was stressful, expensive and time consuming with the person I communicated with being a bit of a smart-butt, having an answer for everything but no appropriate resolution to the problems that they created.

Purchased the Imogen Wrap Jumper in March this year. Hasn't had that many wears in 4 months and it has pilled so badly that I wont wear it again. It looks terrible. Don't waste your money on Knitwear from Decjuba, its poor quality. Better off going to Kmart or Target. Show details

Appalling customer service. Purchased a couple of necklaces. Before I put them on one of them broke. Contacted Decjuba through their website. A week later still no reply. Contaced them again. No reply. Contacted them directly through email --- still no reply! Called their number listed on Google - it was not connected!! They're a big company and the phone they say to use for Customer Service is a fake line! Unbelievable!

I’ve only just placed my order on 18/5/25. I’ve received no confirmation, no tracking number and I’ve lodged several messages only to be told they couldn’t find my order. I tried to make a number of phone calls to different numbers only to hear that they weren’t available at eleven o’clock in the morning. WT* My mistake for not reading the reviews… Read more

first. I specifically had the address down at my sisters place where I’ll be for a week, at the rate they’re going I’ll be back home before the items even leave the warehouse! Never again!

Return. I bought a skirt recently from Decjuba in Frankston for a special occassion, my Dad's 90th. Along with it I bought a shirt to go with it. The following week I bought a dress, took it home and then decided to return the skirt which had not been worn as the dress was more suitable. I took the skirt, receipt and tag back to the store to… Read more

return it and potentially purchase some jeans. Much to my disgust, they wouldn't return the skirt as the tag was no longer attached!!!! I had the tag and the string that it was originally tied to the label with. All they had to do was reattach the label with the string, easy fix. But no, they insisted that it was against store policy as stated on the receipt because the tag was "not attached". A simple fix of tying it back on would have resolved that and then reimbursed me so I could then purchase some jeans. But no, they couldn't see past that so needless to say I left the store with no jeans and told them I would never be returning and their policy was outrageous!! I took all I had not to let some expletives go!!! Ridiculous. What happened to keeping the customer happy! I would understand if it had been worn or I didn't have the receipt or the tags but I had all of that and they still wouldn't return the skirt!!!!! Decjuba, you need to be a bit more flexible with these stupid return policies. I will never be purchasing from your store in Frankston again!!!!!!

Absolutely appalling experience dealing with an instore order and customer service representative via email. I waited 8 weeks for an item to arrive and couldn’t receive a refund until I had the physical item to exchange at the original store. Zero communication between stores and head office, constant excuses and an overall underwhelming… Read more

experience to which has resulted in me never purchase another item from this brand again. Don't waste your time. Shop at Review, Sportsgirl or Forever New for a more reliable Australian brand experience.