Decjuba

This has been one of the worst online shopping experiences I have had. My original paid DECJUBA order received no dispatch update, so I had to contact customer service myself. After several emails, I was told the items had been oversold, there was no stock available, and the order was refunded. The same issue then happened with a second paid… Read more

order: DECJUBA again confirmed there was no stock and issued a refund, while the same items continued to appear available online.

Ordered online in store, they were happy to take the money but then apparently the item wasn’t available no one notified me and after chasing they told me to return to a store for a refund. Would not recommend purely on customer service.

If your enquiry ends up with Paul in customer service, be prepared to spend a lot of time chasing answers. My experience was frustrating from start to finish due to inconsistent communication and unclear responses. What should have been a straightforward issue turned into multiple emails. I’d recommend dealing with a store instead if you have the option.

Wowwwww What an experience I had today Kylie went out of her way to help me find the right sizing and tops Much appreciated as in today’s world good customer service is very rare I will be back Thank you Elizabeth Show details

Bad customer service – Instore I was told that by joining I wouldn't get a discount on the purchase (almost $300) it turns out that by joining, I could've got a 10-20% discount. Twice I have request feedback online, and no one even bothered to answer. Bad online customer service!!! Show details

Decjuba has lovely clothes but the way they handle refunds is disgusting. They use Refundid which they charge the customer for. I returned an item over 2 months ago and although Decubja received it (& acknowledged that they received it), I have not… Read more

yet received my $. They said that Refundid processed my refund mid-August. But there is no credit to my credit card. So I am out the amount of the refund AND the amount paid for Refundid. Appalling service.

I buy most items online but will NEVER buy from Decubja again or any other retailer that uses Refundid.

Outstanding Service from Lilly at Decjuba Macquarie!I had the most incredible experience shopping at the Decjuba Macquarie store, all thanks to a wonderful salesperson named Lilly.If it wasn’t for Lilly and her bright, positive nature, I would have walked away with just a single piece of clothing. Instead, her exceptional sales skills and talent… Read more

for outfit coordination completely transformed my shopping trip. She guided me expertly on what styles truly suit me and my body shape. Because of her amazing help, I walked away absolutely thrilled with three beautiful suits!Lilly is truly exceptional and deserves the utmost praise for her dedication and talent. She represents the brand beautifully, and I will definitely be returning to shop with her again—no matter which store she is at in the future!

I just shopped at Sydney airport with shop assistant Diana! She was amazingly helpful and encouraging. I probably would have left without anything but with her help I walked out totally decked and she even helped me pack my bag! Show details

COMPLIMENT -Decjuba Marrickville Metro shop This is a HUGE compliment for the 2 young ladies, Mia and Joanie, who were both so friendly and happy to help today, while I was browsing in your lovely shop - how refreshing!!!! These ladies are truely a credit to your company!!! Please pass on my compliments to them. I will definitely return to your shop, based on their expertise and fabulous persona. Kind Regards - Lyn Parry Show details

I ordered a felt coat which was on sale . The only reason I ordered this was because I thought this garment would be good quality cloth and lined . The garment was none of these things. Cheap fabric poorly finished . A one star is generous. This used to be a quality store I was so looking forward to receiving this and now just disappointed. Not the quality it used to be. Show details

Forget about being a loyalty member with their Insider program, as they won't honour their benefits. I didn't receive my birthday reward and they have told me in response that birthday rewards are 'on hold' despite advertising those rewards on their benefits page. I've been purchasing from Decjuba for years but no more as they are untrustworthy.

Order 2 dresses on line from Decjuba and when they were delivered were missing the belt (on both dresses). Was told from a salesperson that there is no contact phone number but can only send an email. Sent an email outlining problem and requesting belts be mailed out. Been 3 days and no response. Clothes are ok, but unfortunately customer service is lacking.

The worst retail experience!! Bought a dress for a friend while in Perth - they offered their floor to door service and sold it as this amazing fool proof system. I walk out of the store and my address is incorrect - this should have been the red flag!! I spelt the address out several times and wrote it down.. After a few days or so, I hadn’t… Read more

received anything so I emailed their customer service. At no point did they attempt to contact me.. I explained the email was incorrect and was following up. They told me they had over sold the dress and that I had to travel back to Perth to get my refund (I LIVE IN MELBOURNE AND THE DELIVERY ADDRESS AND MY EMAIL CLEARLY STATED THIS).

It’s now been 2 weeks and they are refusing to manually process my refund and telling me I need to travel 30mins to go get my refund or get a voucher! Why would I want to spend more money with you? You messed up one order already and now you’re being unreasonable about my refund. I explained I don’t have a car and will need to uber or PT… they didn’t care, they literally skipped that part of the email. I asked to do a refund over the phone (which most eftpos terminals can do) and nope again they skimmed over that part of my email! I have had to contact consumer affairs and been told they will investigate them as a business and that they are in breach of section 36 of the act. I have stated this in my emails and they continue to copy paste the same responses to me and refuse to give me a refund! A refund for THEIR MISTAKE!

Ordered an item for the Geelong store and then they sent it to a store 2 hours away. So I asked to have my purchased cancelled and still have not rec’d a refund , nearly 3 weeks later and now they are not responding to my emails. Worst customer service ever

Absolutely disgusting, have a few things i need to return, online said i could, so went by urberride half hour drive, then walked half hour in highpoint only for the lousy customer service girls refused to refund, not only is it overpriced for average clothing but the return is pathetic, will be unsubscribing and accepting my losses, decjuba you… Read more

have just lost a loyal customer for many years because of your greed, will be shopping elsewhere and so should you!

Ordered online. Went to check status of my order to find out that it had been refunded. No explanation received to why. I contacted Decjuba and was responded to by a bot saying that someone would follow up. Never heard another thing. Very poor customer service. Show details

Uses AI to respond to customers and it’s useless and frustrating and it gives you the wrong answer, can’t actually speak to a human being. Quality is also not great.

Has lovely clothing - modern, chic BUT their customer service is awful! Ordered two items- one sent - other one “they are looking for advised to be patient”- if I could give any lower for customer service I would! Show details

Do not buy their knits! Unfortunately the quality of Decjuba has gone downhill big time. I used to love their stuff, but the knits in particular are the worst quality. I bought the Shae Shoulder Pleat Cardigan, thinking I could even wear it for work, being such a smart design. Nope...wore it twice and hadn't even washed it as was wearing over the… Read more

top of another jumper, and it had very noticeable pilling all down the arms, front, and back. It looks like I have worn it to death! It's not the first time a knit from decjuba has pilled badly. Their cross over jumpers are terrible. Such a shame. Interestingly I do not seem to be able to leave a review on their website as I would love to warn others not to buy the cardigan.

Ordered by error to a different store. Was unable to pick up. It says that if not collected it would be put back on shelf and refunded. This item was never refunded and it says the item was collected. I am sure a staff member has a new top. Do not deal with Decjuba online as it is too hard to contact anyone and nobody wants to know

If I could give zero stars, I would. I placed an order - it came in 2 different parcels and one item just never came. I emailed and messaged many times and did not receive any response. I finally got an answer to a Facebook message - they said the item was on its way. Fast forward 2 weeks later - still no item. The tracking still just said “label… Read more

created”. More emails followed before I was finally refunded part of the price - $64 of the $70 was refunded. I tried emailing and messaging again to see why I didn’t get a full refund. No reply yet again. To even get this refund, I had to say I was putting the whole amount into dispute with my bank and reporting them to QLD Fair Trading. Their practices are incompetent at best and dishonest at worst. Won’t be buying from them again.

I ordered 4 tops online. 1 arrived correct. 1 arrived but was the wrong top. The other 2 apparently were not in stock. VERY difficult to exchange/return the incorrect top or get a refund. Decjuba want you to use Refundid which requires entering your licence # and bank details. I paid with PayPal for security reasons so not comfortable doing… Read more

Refundid. Took a month to somewhat resolve. In the end I was partially refunded through PayPal but ended up paying $10.00 postage on the 1 top I actually received that was on sale for $8.95. They did not send a return label for the incorrect top or attempt to send the correct one. $10.00 postage for 2 tops I actually wanted would have been okay. The 2 more expensive tops that I was told were unavailable are still listed on their website as available now, over a month later. I really wanted to buy them for my sister's birthday but I won't be returning as their customer service is horrendous. The whole process was stressful, expensive and time consuming with the person I communicated with being a bit of a smart-butt, having an answer for everything but no appropriate resolution to the problems that they created.

Love the Decubja fashion Unfortunately the accessories particularly The earring range is of poor quality I have been caught out many times in store and online purchases with broken earring backs or totally un-wearable hooks that cant be opened Come… Read more

on Decubja lift your quality game with Accessories, very disappointing when you purchase your accessories to match your outfit I never have a quality issue with Lovisa earrings!

Purchased the Imogen Wrap Jumper in March this year. Hasn't had that many wears in 4 months and it has pilled so badly that I wont wear it again. It looks terrible. Don't waste your money on Knitwear from Decjuba, its poor quality. Better off going to Kmart or Target. Show details