2DecoRug Online store
Part of DecoRug 4.2 

DecoRug Online store

 Verifieddecorug.com.au
2DecoRug Online store
3.7

25 reviews

PositivevsNegative
64% · 168 · 32%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
4.9
Shipping
4.3

Reviews

25 reviews
Abell
Abell3 posts
  Online store

Terrible

Where do I start, it has to be the worst online purchase experience I've had. I ordered a rug online which took 2 weeks to be delivered with very little communication emails sent of when it was going to be dispatched etc. The incorrect rug was delivered and it was damaged as well, looked like someone had dragged it along the ground. I emailed the customer service email as soon as it was delivered to inform them and still have not had a reply returned and it has been about 10 days!! I have also contacted the local decorug store but that had little effect also. Being busy or inundated with orders is not excuse for this extremely bad customer service!
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We completely understand your frustration and we sincerely apologise for the terrible experience you had. Please be assured that we will contact you tomorrow with a full solution. Once again, our most sincere apologies. Xena.

Renee D.
Renee D.
  Online store

Also worst experience ever!

I placed an online order on 1/6 and am yet to be advised the item has been shipped! I have sent 3 emails as there is no phone number to contact and have received nothing!
I also feel like I have been scammed $240.
Terrible customer service, wouldn’t waste your time or money. Show details
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Hi Renee, we are so sorry that you have not been contacted. We have hired additional staff to help with the backlog of orders. You will be contacted tomorrow with all the info for your order. Once again our most sincere apologies. Xena

Qurat A.
Qurat A.Sydney, NSW
  Online store
  • Thumbnail
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Lorraine
Lorraine
  Online store

Great job very efficient and polite. The colour is not quite what I wanted but near enough

Very happy, efficient and polite thank you. The colour is not quite what I thought it would be but it's OK. I'm very happy with the workmanship thank you. Show details ·  1
Sylvia
Sylvia 4 posts
  Online store

Transformed the whole room

From start to finish the service and their product is second to none. A little delay in installation as it's imported from O/S but very happy with the end result. Meticulously fitting in the window space and transformed the whole room, with a more modern feel. Show reply
Tak
TakSydney, NSW
  Online store

Perfect Installation Job

I will definitely recommend the services of DecoRug. John looked after me in a diligent manner and followed up with us regularly. I would also like to thank Ersin for doing a terrific job in installing the shutters and making sure everything was perfect after installation. Show reply
Maree
Maree2 posts
  Online store

Very disappointed

I purchased a rug but unfortunately was too big for the space I returned it to a nearby store I expected a full refund but they have told me that if a buy a rug any money is forfeited. I definitely do not recommend this store. I will be headed to consumer affairs Show details
Product Quality
Shipping
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Defar
Defar
  Online store

Temperature

Cafer and Mehmet they was very professional workers and they stayed till late to finish the job and we are very appreciate for what the did for us big thanks for them !! Show reply
paul
paulSydney, NSW5 posts
  Online store
Product Quality
Shipping
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Had Enough
Had EnoughHunter Region, NSW2 posts
  Online store

Amazing hard workers

Thank you Yasin!
Yasin has done an amazing job. Could not have asked for better service. I highly recommend Yasin and work partner if you need your flooring done. Very reasonably priced, professional and left everything super clean when finished. Will 100% use again in the future if I have the same team. 5 star service Show details ·  1
Natasha Z.
Natasha Z.Greater Melbourne (Metropolitan), VIC
  Online store

Excellent Customer Service from Bethany

I was having trouble ordering a rug online and contacted customer service for help. I was assisted by Bethany who was very prompt and efficient in her job! She helped to source and upload the rug I was after so that I could successfully purchase online. I am very grateful for her help and excellent customer service! ☺️ Show reply
Caroline Thurlow
Caroline Thurlow
  Online store

Love my new floors they look great

Yasin and his offsides where great very professional and very efficient at doing their job and cleaned up after they were finished, would be happy to have them do work for me anytime
Lynelle and Graeme
Lynelle and GraemeSouth East Queensland, QLD
  Online store

Customer Service Very Poor

Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.
 Show details
Product Quality
subzero02k
subzero02kSydney, NSW5 posts
  Online store

Filters Don't Work Properly

Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape! Show details
Fayza Armanious
Fayza Armanious
  Online store

Review of customer services and product

I am happy with the customer service provided by Mr Louie at DecoRug Liverpool he is very friendly and this is the second time he helped me all the staff very friendly. I am happy with the product its very nice. The installer did good job and they are flexible and friendly. Thanks to everyone.

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Details

Compare all DecoRug listings
CategoryOnline Shops, Blind & Shutter Shops and Home Decor ShopsPhysical Shops, Blind & Shutter Shops and Home Decor Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99
Type of Blinds OfferedAwnings, Honeycomb, Roller, Shutters and VenetianAwnings, Honeycomb, Roller, Shutters and Venetian
Custom Sizing YesYes
Type of Products OfferedRugsRugs
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