DecoRug Online store

I bought a rug from Decor Rug during their 70% off sale and got an order confirmation email showing the discounted price. A few days later, I received an email saying I’d get a refund — which I never asked for. When I checked their website, the same rug was still in stock but now only 20% off. I contacted them asking to honour the original 70%… Read more

sale price, but haven’t received a proper response. Decor Rug confirmed it was a mistake . See attached photos. Other stores such as Myers and Harvey Norman honor their advertised price.

Very disappointed — it feels misleading and unprofessional. If you advertise a sale and confirm a purchase, customers should be able to trust that price.

Misleading Advertising and Poor Customer Service. Decorug advertised 10% off all rugs sitewide, but the discount actually only applied to 4 rugs on the website - completely misleading. When I contacted them for clarification, they ignored my message entirely. To make things worse, I found the exact same rug cheaper from another retailer even… Read more

without a discount. This kind of false advertising is unacceptable, and since they've refused to respond, I’ll be escalating the issue to the ACCC. I strongly recommend shopping elsewhere. You can screenshot a photo of the rug and search on Google lens, and it will show you other online retailers selling the same rug for cheaper.

I placed an order of decor items from this brand and the customer service was amazing! The order had a few hiccups which is totally forgivable and happens to all companies but Tania from customer service was so polite, quick to respond and sorted the query out immediately!!

Ryan and Nathan from HRTimberFlooring recently installed Laminate flooring (provided by DecoRug) throughout my apartment, they both did a fantastic job and I’m thoroughly pleased with the end result. Both Ryan and Nathan are highly professional and informative and just a pleasure to deal with. Highly recommend their services. Show details ·  1

Terrible – Where do I start, it has to be the worst online purchase experience I've had. I ordered a rug online which took 2 weeks to be delivered with very little communication emails sent of when it was going to be dispatched etc. The incorrect rug was delivered and it was damaged as well, looked like someone had dragged it along the ground. I emailed the… Read more

customer service email as soon as it was delivered to inform them and still have not had a reply returned and it has been about 10 days!! I have also contacted the local decorug store but that had little effect also. Being busy or inundated with orders is not excuse for this extremely bad customer service!

Also worst experience ever! – I placed an online order on 1/6 and am yet to be advised the item has been shipped! I have sent 3 emails as there is no phone number to contact and have received nothing! I also feel like I have been scammed $240. Terrible customer service, wouldn’t waste your time or money. Show details

Great job very efficient and polite. The colour is not quite what I wanted but near enough – Very happy, efficient and polite thank you. The colour is not quite what I thought it would be but it's OK. I'm very happy with the workmanship thank you. Show details ·  1

Transformed the whole room – From start to finish the service and their product is second to none. A little delay in installation as it's imported from O/S but very happy with the end result. Meticulously fitting in the window space and transformed the whole room, with a more modern feel. Show reply

Perfect Installation Job – I will definitely recommend the services of DecoRug. John looked after me in a diligent manner and followed up with us regularly. I would also like to thank Ersin for doing a terrific job in installing the shutters and making sure everything was perfect after installation. Show reply

Very disappointed – I purchased a rug but unfortunately was too big for the space I returned it to a nearby store I expected a full refund but they have told me that if a buy a rug any money is forfeited. I definitely do not recommend this store. I will be headed to consumer affairs Show details

Temperature – Cafer and Mehmet they was very professional workers and they stayed till late to finish the job and we are very appreciate for what the did for us big thanks for them !! Show reply

Cheaper online than in their stores but that's the only good part – Brought three rugs on 27th Nov, but no estimated delivery time was offered. I got a notification a week later that they would be delivered on Sat 11th of Dec, rang their head office and left messages, and I emailed their office (info@decorug.com.au) and never got a response. When I finally got through, to say we would not be home and to… Read more

reschedule. I was told they would. When we got back from being interstate, we found the Rugs laying in the open in our front yard. Their delivery company said I signed for them (which was literally impossible) Their in-store experience was good, but the discount for Black Friday was 20%, and their website was 50%. The poor franchisee couldn't or wouldn't match their online prices. The rugs are good, it's disappointing that circumstances like this spoiled the transaction. Alpha Transport should be held to task as our rugs could have easily been stolen over the weekend.

Amazing hard workers – Thank you Yasin! Yasin has done an amazing job. Could not have asked for better service. I highly recommend Yasin and work partner if you need your flooring done. Very reasonably priced, professional and left everything super clean when finished. Will 100% use again in the future if I have the same team. 5 star service Show details ·  1

Excellent Customer Service from Bethany – I was having trouble ordering a rug online and contacted customer service for help. I was assisted by Bethany who was very prompt and efficient in her job! She helped to source and upload the rug I was after so that I could successfully purchase online. I am very grateful for her help and excellent customer service! ☺️ Show reply

Love my new floors they look great – Yasin and his offsides where great very professional and very efficient at doing their job and cleaned up after they were finished, would be happy to have them do work for me anytime

Customer Service Very Poor – Product - Trojan Lemnos - fantastic Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor! Installers - fantastic. Requirement for full payment before job is started not desirable especially if problems encountered! Customer Service - Very unsatisfactory. Company has been sent a comprehensive email re Job.  Show details

Filters Don't Work Properly – Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape! Show details

Review of customer services and product – I am happy with the customer service provided by Mr Louie at DecoRug Liverpool he is very friendly and this is the second time he helped me all the staff very friendly. I am happy with the product its very nice. The installer did good job and they are flexible and friendly. Thanks to everyone.

Incredible rugs annsown the best service ever – We really can't praise your on line service enough , I was lucky enough to be helped by Roza in your Brisbane on line dept. We were locked down in Melbourne through covit 19 and so couldn't get the rugs we'd seen prior to lockdown, not only did Roza locate them, 2 from different parts of Sydney and 2 from different stores in Brisbane, she got… Read more

them dispatched and delivered to Melbourne. And they arrived four days after we ordered them. Well done Deco rugs not just for delivering our gorgeous rugs but also our biggest praise and thanks go to your staff member Zara Roza Khorrami based at Northlakes, who we can't praise enough. Thank you, Ann and Ray Cross

Great service and great product – From start to finish the experience with Decorug was great. We got the perfect carpet at a great price for our renovated lounge room. The advice from in store staff was great. The installers (Mohammed and assistant) were very professional and did an excellent job. We will definitely be doing the rest of our house with Deco rug. Show details

Great service and quality carpet – From my first point of contact (Kaan at Aspley store), the works coordinator Sevda and the Installer Zo it was a truly professional experience. Zo worked non-stop for five hours. The result was amazing. I have had the carpet installed for almost a month now and the novelty of stepping out of bed onto luxurious soft carpet still has not worn off. Comes up beautifully after vacuuming. Thank you Decorug. Show details

Uplifting and beautiful to walk on my new laminate timber-look flooring – My instal was the best part - to see Gerard progress with his attention to detail and experience to ensure the floor was laid absolutely perfect was great . He was most obliging and informative when I asked several questions about my new floor which alleviated any qualms I had about the whole project. I would certainly recommend Gerard to instal your laminate wood floors - very happy-looks and feels fabulous!

Fantastic – Ian and salam were punctual, professional and extremely friendly. I was impressed by the quality of their work and the competencey they excercised while carrying out their duties. Excellent job guys.

Fantastic! – To Salam and Ian you both have done an excellent job carpeting my house. I am truly pleased with the results and the effort put in by you both! Highly detailed great quality thank you both, highly recommended.

Deceitful Customer service system at Liverpool store. No stars at all, just had to assign one, as it was required – I and my wife visited the Liverpool showroom about a couple of months ago and liked a carpet. We were told we could hold it as long as we needed to. While having a chat we advised, we are building our house. On that note he started to show us the specials on floor boards. While we liked the floor boards, e said we were bot unsure, if we will have… Read more

floor boards or tiles and were not sure of the time line, of when we could come back. We were craftily encouraged to lock the special price on floor boards and made to believe, we could buy another product ( carpet per se) instead, if we did not chose to go ahead with floor boards. So we deposited $ 500.00 We fell prey to their method of getting money in and agree made the mistake of not looking at the contract, which talks about cancellation charges. Part 2: we went yesterday to get a carpet from deco rug to get a carpet for our deposit . We selected the carpet first and were offered the discount and 2 free cushions. When we produced the deposit invoice for $ 500; 00 we had paid them. Luis charged us the cancellation fees, took extra for the bigger cushion, which he was not charging first. When my husband reminded what they had said, he refused to honour it and showed the policy on the paper. He even called us dishonest that we did not tell them as soon as we came . This upset me and I said they had applied dishonest way themselves. On this note he got angry and said "" don't upset me". At this stage, he changed his method from dishonest to arm twisting. He stopped serving us and got the other lady before us. My husband and I understood we had made mistake of taking their word for it, so will bear the brunt and take whatever he gives. We then asked him to charge us whatever,, we could at least redeem our hard earned $ 500: 00 He kept telling us he is doing us a favour and we got our carpet on his terms. We would have been okay if they did not play deceitful and told us upfront what they will do, if we were to cancel our order. We will never return back to them.

Great product and great service! – From choosing a product, to the measure and quote and then final installation, I was very happy with Decorug’s service. We chose a laminate product Hadron Hybrid which looks great, is waterproof (handy having young children) and was reasonably priced. The most impressive part was our installer - Gerard. He had great attention to detail and… Read more ·  1

despite a few tricky challenges / sections of flooring - he handled everything with no fuss and a solution to every problem. Something which can’t always be said about some tradespeople.

I would definitely recommend Decorug and would definitely use them again if I need flooring.

Redid a bad workmanship – Yassin was fantastic. Did a fantastic job . Very professional.did not leave till he was satisfied he had done a professional job of fixing someone else’s bad job. Could highly recommend him Show reply

Online store purchse – Bought a rug on 28th Dec 2018. Their website said there was no shipping charges which I queried in the notes on the purchase. I did not receive a notification by email of my purchase and it looked like the sale had not gone through. I checked my bank statement a few days later and there had been a payment made to Deco Rug for the rug I had… Read more

purchased. I tried ringing the online number on 2nd January only to be redirected to our closest store who said they have nothing to do with on line sales. The online number also says they are closed until 7th Jan. Why have a sale and no one there to answer queries???? Spoke to them on 7th Jan and because of computer problems my order was lost she said, she also said that shipping charges do apply. I queried why it said on their site that it says free shipping. I directed her to where it said this (in two places) and she said oh, that is old information and I have been told I cannot give you a refund of $15. I said that is false advertising then, so she quickly said oh okay I will give you a $15 refund then. And laughing said is that all, Yes, and end of phone call. I have not yet received the $15. I took a screen print of screen stating free shipping charges. Very soon after that the terms were changed on their site. I sent an email to Deco Rug on 15th January and have yet to receive a reply. Is this an American company?? the date I see on the online invoice (which has never been emailed to me) 1.7.2019 Which indicates American or European. I did receive the rug on the 12th Jan, it had been delivered the day before to a neighbor, luckily we have honest neighbors. Our house number is very clearly marked and never had a problem with deliveries before. It is not so much the $15 it is the fact they were false advertising and not willing to reply to my comments or emails.. The charge to my account was on the 28th Dec 2018. Invoice says 1.7.2019