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DecoRug Online store

DecoRug Online store

4.1 from 16 reviews · View Statistics
See the Best Home Decor Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by DecoRug

Reviews

  • Product Quality
    5.0 (10)
  • Return Claim MadeYes (1) · No (9)
  • Shipping
    5.0 (4)
  • Warranty Claim MadeYes (0) · No (6)
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Had Enough
Had EnoughHunter Region, NSW
  • 2 reviews
  • 1 like

Amazing hard workers

published

Thank you Yasin!
Yasin has done an amazing job. Could not have asked for better service. I highly recommend Yasin and work partner if you need your flooring done. Very reasonably priced, professional and left everything super clean when finished. Will 100% use again in the future if I have the same team. 5 star service

Product Quality
5/5
Incentivised Review No
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Deco R.DecoRugSend a private message
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Natasha Z.
Natasha Z.Greater Melbourne (Metropolitan), VIC

Excellent Customer Service from Bethany

published

I was having trouble ordering a rug online and contacted customer service for help. I was assisted by Bethany who was very prompt and efficient in her job! She helped to source and upload the rug I was after so that I could successfully purchase online. I am very grateful for her help and excellent customer service! ☺️

Incentivised Review No
DecoRug
Deco R.DecoRugSend a private message
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Love my new floors they look great

published

Yasin and his offsides where great very professional and very efficient at doing their job and cleaned up after they were finished, would be happy to have them do work for me anytime

Incentivised Review No
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Lynelle and Graeme
Lynelle and GraemeSouth East Queensland, QLD

Customer Service Very Poor

published

Product - Trojan Lemnos - fantastic
Estimating for product quantity for job needs improvement - estimated short and job was unfinished for some time - Christmas visitors greeted at front door with unfinished concrete floor!
Installers - fantastic.
Requirement for full payment before job is started not desirable especially if problems encountered!
Customer Service - Very unsatisfactory.
Company has been sent a comprehensive email re Job.

Product Quality
5/5
Incentivised Review No
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subzero02k
subzero02kSydney, NSW
  • 4 reviews
  • 2 likes

Filters Don't Work Properly

published

Fix your filters. If you want to look at all the Round Rugs, you should be able to select shape!

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Review of customer services and product.

published

I am happy with the customer service provided by Mr Louie at DecoRug Liverpool he is very friendly and this is the second time he helped me all the staff very friendly. I am happy with the product its very nice. The installer did good job and they are flexible and friendly. Thanks to everyone.

Incentivised Review No
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Incredible rugs annsown the best service ever

published

We really can't praise your on line service enough , I was lucky enough to be helped by Roza in your Brisbane on line dept.
We were locked down in Melbourne through covit 19 and so couldn't get the rugs we'd seen prior to lockdown, not only did Roza locate them, 2 from different parts of Sydney and 2 from different stores in Brisbane, she got them dispatched and delivered to Melbourne. And they arrived four days after we ordered them. Well done Deco rugs not just for delivering our gorgeous rugs but also our biggest praise and thanks go to your staff member Zara Roza Khorrami based at Northlakes, who we can't praise enough.
Thank you,
Ann and Ray Cross

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Dave
DaveSydney, NSW

Great service and great product

published

From start to finish the experience with Decorug was great.
We got the perfect carpet at a great price for our renovated lounge room. The advice from in store staff was great.
The installers (Mohammed and assistant) were very professional and did an excellent job.
We will definitely be doing the rest of our house with Deco rug.

Product Quality
5/5
Shipping
5/5
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Lauraine
LauraineSouth East Queensland, QLD

Great service and quality carpet

published

From my first point of contact (Kaan at Aspley store), the works coordinator Sevda and the Installer Zo it was a truly professional experience. Zo worked non-stop for five hours. The result was amazing. I have had the carpet installed for almost a month now and the novelty of stepping out of bed onto luxurious soft carpet still has not worn off. Comes up beautifully after vacuuming. Thank you Decorug.

Product Quality
5/5
Incentivised Review No
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Uplifting and beautiful to walk on my new laminate timber-look flooring.

published

My instal was the best part - to see Gerard progress with his attention to detail and experience to ensure the floor was laid absolutely perfect was great . He was most obliging and informative when I asked several questions about my new floor which alleviated any qualms I had about the whole project. I would certainly recommend Gerard to instal your laminate wood floors - very happy-looks and feels fabulous!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
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Fantastic

published

Ian and salam were punctual, professional and extremely friendly. I was impressed by the quality of their work and the competencey they excercised while carrying out their duties. Excellent job guys.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
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Bula Racing
Bula RacingSydney, NSW

Fantastic!

published

To Salam and Ian you both have done an excellent job carpeting my house. I am truly pleased with the results and the effort put in by you both! Highly detailed great quality thank you both, highly recommended.

Product Quality
5/5
Shipping
5/5
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Rajeev Nijhawan
Rajeev NijhawanSydney, NSW
  • 2 reviews
  • 1 like

Deceitful Customer service system at Liverpool store. No stars at all, just had to assign one, as it was required.

published
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
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Great product and great service!

published

From choosing a product, to the measure and quote and then final installation, I was very happy with Decorug’s service. We chose a laminate product Hadron Hybrid which looks great, is waterproof (handy having young children) and was reasonably priced.

The most impressive part was our installer - Gerard. He had great attention to detail and despite a few tricky challenges / sections of flooring - he handled everything with no fuss and a solution to every problem. Something which can’t always be said about some tradespeople.

I would definitely recommend Decorug and would definitely use them again if I need flooring.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
DecoRug
Deco R.DecoRugSend a private message

Hi Paul, thanks for taking the time to leave a review. So glad to hear that you love your new floor and our service! We will be sure to pass your feedback on to Gerard. Have a lovely day!

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Jenny Jones
Jenny JonesSydney, NSW

Redid a bad workmanship

published

Yassin was fantastic. Did a fantastic job . Very professional.did not leave till he was satisfied he had done a professional job of fixing someone else’s bad job. Could highly recommend him

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
DecoRug
Deco R.DecoRugSend a private message

Hi Jenny, thanks for taking the time to leave a review. So glad to hear that you are happy with your flooring- we will be sure to pass your feedback on to Yassin. Have a lovely day!

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DecoRug Online store

Details

Compare both DecoRug
CategoryOnline Shops, Blind & Shutter Shops and Home Decor Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $99.00
Type of Blinds OfferedAwnings, Honeycomb, Roller, Shutters and Venetian
Custom Sizing Yes
Type of Products OfferedRugs
Compare both DecoRug
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