Define Watches

My first watch purchase from Define and I doubt it will be my last. Service was exceptional, with clear communication from day 1. My watch had to be ordered in and the timeframe to posting was spot on. The watch arrived promptly, beautifully and securely packaged and is a truly gorgeous piece. Peter also threw in some unexpected but very… Read more

welcome gifts, which were very gratefully received. As a long standing collector, this is exactly how you want online purchasing to go. I cannot recommend Peter and Define watch highly enough. Outstanding.

Helpful and good experience – Peter kept fast and relevant communication with me and got my watch delivered within a day of purchase (sydney) definitely recommend Show details

Excellent service and knowledge – I recently purchased a Hanhart Preventor HD12 from Define watches and found Peter to be very helpful and with good advice to ensure I got the right watch. The watch was delivered to my door and the care taken in the packing was excellent. The watch exceeded my expectations. I’m now in the process of buying another watch and despite all of… Read more

questions Peter, once again, dealt with all of it giving me the confidence that I was getting what I wanted. The pricing and the service is great and I would have no hesitation in recommending Define Watches to anyone. I will more than likely purchase another watch down the track.

Exceptional Customer Service – Just a small purchase of a couple of replacement links for my Sinn 856 was treated like a big purchase. Personal phone call from Peter to confirm details, and speedy dispatch received with hardbound Sinn catalogue. Highly recommended. Show details

Exceptional Customer Service – I purchased a timepiece via the DW website last week. What a pleasure it was to see good old-fashioned superior customer service transposed onto online shopping. Follow-up correspondence from Owner Peter was professional, knowledgeable and prompt. I received my timepiece extremely well packed, within a day of it being shipped. Packaging and… Read more

contents had been meticulously prepared. The cherry on the cake was the thoughtfulness that went into setting the time and date for my location in Western Australia! Outstanding service and outstanding range of top quality products. I can recommend Define Watches all day long! Rene, Greenwood WA

The best online shopping experience you could possibly ask for! – Purchase - Hanhart ES417 42mm Flyback Chronograph Based in Sydney and afraid to make a purchase online for a German made wrist watch, i came across Define watches web site (an Australian owned Business) which gave me great comfort and confidence in moving ahead with my decision to make an online purchase. Team Define / Peter i couldn't thank you… Read more

enough for the exceptional services you have provided right from the enquiry stage through to the delivery of the watch. The swiftness of execution or order along with the attention to detail in terms of packaging the product to ensure a completely safe delivery, has just taken me by surprise. Peter also included a free gift with the delivery which i didn't quite expect. Peter's knowledge about watches and extremely professional and courteous demeanour is second to none. Thanks Peter and team for the wonderful experience and i most certainly will be glad to do business in the future and also recommend your business to friends and family. Any online reviews will not do justice to this business until the time you have made a purchase and experienced it yourself/s.

The U1 – Another awesome watch from Peter and Lydia at Define Watches. Watch arrived securely packaged. Peter was very helpful. Definately recommended.

great service next day interstate delivery five stars – Cant speak highly enough of peter and team awsome watch

Excellent Service – I am from Hong Kong, purchased Moritz Grossmann from Define online store. Peter was really great and helpful. Highly recommended of Define Watches.

Supreme service and quality product – Peter & Jochen were so accommodating, Peter managed to acquire the perfect watch for my husbands birthday at short notice. Jochen Benzinger even did a lovely hand drawing to accompany the watch including lovely personal details added. Best service I have had in buying a high end product, without ever setting foot in the store. The watch… Read more

“Zeitmaschine” is beautiful just as promised and service outstanding, I will be back for additional purchases. Thank you kindly.

Sinn103 classic 12 – Today I’ve received my Sinn 103 classic timepiece, it’s a beautiful timepiece and Peter, you’re a legend mate, your professional service and helpful demeanour is second to none. Thanks Jk

Old fashioned service, quality products – If I could rate 6 stars I would Define watches were efficient, professional, friendly and thoughtful in all aspects of my recent purchase of a Sinn watch. Don't hesitate to buy in Australia from these guys rather than considering buying online internationally for a few hundred $ savings. Show details

Excellent service – Purchased a Sinn from Define and must say the service I received from Peter was first class. The watch was delivered interstate in two days and presented with a luxurious gift pack. I can't imagine how it could have been presented any better and the watch is just as brilliant as I thought it would be. Definitely getting my next Sinn from Peter.  Show details

Great service – Great & unique range. Prices match german rrp prices & service was fantastic. If you are looking for something unique or are a true watch nerds Define Watches is for you. Show details

Great service. Awesome watches! – Bought a Sinn 556 i b from Peter at Define Watches, and I couldn’t be happier. His service was prompt, professional, and personal. Have had a week on the wrist with the watch and I am super happy. Sinn make attractive and robust tool watches and they ooze with quality. They are definitely over engineered, are amazing value for money. I would… Read more

highly recommend buying any watch from Define Watches and of course go for a Sinn if you are after a great tool watch or even a daily - which my Sinn 556 i b now is for me - because it is the perfect daily!

Great service – Just received my Sinn 105 st sa and it is awesome as expected. The postage was fast and packaging spot on, Define Watches even slipped a small gift into the box. My emails prior to purchase were replied to rapidly by Peter, I'm super impressed with the service provided. If paying by credit card there is a 1.5 % surcharge which is written in the… Read more

terms and conditions but I thought it worth mentioning as many people don't read the fine print. I would happily recommend Define watches.

Excellent service, excellent product – Great personalised service from Define. Peter could not have been more helpful. Arrived overnight and well-packaged. Happy to unreservedly recommend. Show details

excellent service – I've dealt with Peter a number of times and he is always exceptionally helpful prior/post the point of sale. For example, in my recent purchase, the packaging was bulletproof, the delivery was super quick and he even included a little gift associated with the brand that I had purchased (Sinn). He has a clear passion for the product and is a very professional when it comes to client service. Show details

Great selection, great service – My first high end (for me) watch purchase was an absolute pleasure. Great customer service, great products. All my questions were answered promptly, was even made aware of a discount promo code that saved me some money.... item was shipped next business day. Very happy, wouldn't hesitate to recommend. Show details

Faultless experience – This was my first time dealing with Define Watches. I purchased a Sinn UX HYDRO yesterday & couldn't be happier with the watch delivered this morning! Peter contacted me immediately after I ordered to explain that as this was a quartz watch with a 7 year batterty that they would only purchase "fresh" stock from Sinn to maximise time between… Read more

battery replacement / service. This particular watch can only be serviced by Sinn as it is oil filled. Peter did have another similar model in stock obtained within the last week that he offered (although more expensive) at the same rate with a free strap upgrade. I couldn't believe I received the watch today in Sydney from Noosa. I highly recommend Define Watches. The range of watches available & the customer service are both exceptional.

Sam - Sydney.

Great company, love the watch, excellent experience – I bought a Sin 104 and I totally love it. Its a German made watch I am proud to wear. After ordering and paying for it, I received it next day, their internal staff member Peter called me to organising sizing and let me know how to resize myself being careful with the Sinn bracelet. Nothing was too much trouble, great service. 100% recommend this company! Show details

Best online watch store! – Fantastic site!! Bought my first German watch from define watches and the transaction and experience was faultless..thank you Peter and the Team. Definitely recommend anyone looking for a quality timepiece. Show details

Excellent service - Would recommend to others in the market for great watches – Was interested in a watch seen online, and Peter was very helpful in providing additional real world photos of the dial as opposed to perfect catalog photos. The entire consultation and purchase process was efficient, professional and pleasant! Would recommend anyone in the market for the brands Define carry to speak to Peter first for honest advice and a smooth experience.

Excellent customer service! – I ordered a watch during the week from the Define Watches website. Peter gave me a call the next day to discuss my options with regards to bands and advise that the watch would be sent later that day. The watch was sent via express post and I received it the following day with excellent packaging to keep everything safe. Wonderful customer support!

Great range and service – I bought a sinn watch on line from their website. I had many questions and Peter (the owner) promptly answered the best he could. Considering i was asking subjective questions, i got pretty good answers. In the end, I went with his recommendation and I am very very pleased with the purchase. I ordered it Thursday night and it arrived Monday… Read more

morning, from Noosa to Sydney. That's pretty good!!! The watch was well protected. It came with all the extra tools and he even changed the bracelet links to fit my wrist size. I will happily shop here again. Looking forward to visiting the store one day :)

Great to deal with – Having purchased a few watches from Define, I can say it has been a real pleasure to deal with them. Peter is exceptional with his personal customer contact and communications were perfect. Will continue to deal with this professional outfit.

Great store, a real asset to Brisbane and watch enthusiasts – After a couple of visits I found the range in stock was wide, and the store owner very knowledgeable without being pushy. I decided to buy a SINN and notified the store owner - the team at Define Watches were just terrific with everything. They arranged the price, the piece, the pick-up date, everything. They walked me through the watch and all… Read more

its bits and bobs, and sized the bracelet for me. The watch is just superb and buying it was a really great experience. I do buy quite a few watches, and I have absolutely no problem recommending Define Watches in Brisbane to anybody. A real pleasure to deal with.

Don't Go Near Them – I would not deal with these people again. No service and only interested in getting your money. Their suggestion to my issues was to recommend I sell their watch on eBay.

Be different - get a German Watch – I have now purchased three watches from Peter, and I do not have one bad word to say. The service was fantastic and very personalised without any "pushiness" at all. They have a wide range of watches to suit all tastes and budgets. The Define Watches' show room at Bulimba is well laid out and the display of watches excellent. Peter's knowledge… Read more

of German Watches is wide ranging and he can tell you all about the watch makers, movements, cases, complications and pros and cons of each watch easily.

I highly recommend Define Watches to get that something a little different to the usual "Swiss Made" watch. (Whilst everyone around you may be wearing a Rolex/Omega/IWC, stand out from the crowd and be a bit different and sport a Dornblüth & Sohn/Sinn/Meistersinger/Habring2/Mühle-Glashütte or other upmarket German watch. This is really the place to go.)

Wow – Amazing store, service and great watches. these are my overall thoughts on this shop. [name removed] was extremely nice and knew exactly what he was talking about (he took a very long time to explain every little feature on the watch i was purchasing.) I will definitely return to define watches in the future and recommend this place over any Rolex or Wallace bishop store!

Good store – Great customer service, quick response and very fast delivery I'd highly recommend this store to anyone who wants to have good online shopping experience.Selection could be higher or more graded. However, I am very satisfied with the Define Watches. You can always be sure that you get the original product. 100% original