Define Watches

Define Watches

Define Watches

28 reviews

96% · 271 · 4%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
Customer Service
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28 reviews
Hermie3 posts
  Online store

Exceptional Customer Service

I purchased a timepiece via the DW website last week. What a pleasure it was to see good old-fashioned superior customer service transposed onto online shopping.
Follow-up correspondence from Owner Peter was professional, knowledgeable and prompt.
I received my timepiece extremely well packed, within a day of it being shipped. Packaging and contents had been meticulously prepared. The cherry on the cake was the thoughtfulness that went into setting the time and date for my location in Western Australia!
Outstanding service and outstanding range of top quality products.
I can recommend Define Watches all day long! Rene, Greenwood WA Show details
QuocSydney, NSW
  Online store

Sinn R500

Excellent customer service, this is the 3rd time I bought from Define Watches. Thanks, Peter for your professional services. The item arrived securely packaged. Lightning fast postage. Highly recommended!
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SumeetSydney, NSW
  Online store
Greg M.
Greg M.Sydney, NSW3 posts
  Online store

The U1

Another awesome watch from Peter and Lydia at Define Watches. Watch arrived securely packaged. Peter was very helpful. Definately recommended. Show details
Doug4 posts
  Online store

great service next day interstate delivery five stars

Cant speak highly enough of peter and team awsome watch Show details
  Fair Incentive Verified Online store

Excellent Service

I am from Hong Kong, purchased Moritz Grossmann from Define online store. Peter was really great and helpful. Highly recommended of Define Watches.
  Verified Define Watches

Supreme service and quality product

Peter & Jochen were so accommodating, Peter managed to acquire the perfect watch for my husbands birthday at short notice. Jochen Benzinger even did a lovely hand drawing to accompany the watch including lovely personal details added. Best service I have had in buying a high end product, without ever setting foot in the store. The watch “Zeitmaschine” is beautiful just as promised and service outstanding, I will be back for additional purchases. Thank you kindly. Show details
Jim Kandakji
Jim KandakjiSydney, NSW
  Online store

Sinn103 classic 12

Today I’ve received my Sinn 103 classic timepiece, it’s a beautiful timepiece and Peter, you’re a legend mate, your professional service and helpful demeanour is second to none. Thanks


Chris2 posts
  Physical store

Old fashioned service, quality products

If I could rate 6 stars I would Define watches were efficient, professional, friendly and thoughtful in all aspects of my recent purchase of a Sinn watch. Don't hesitate to buy in Australia from these guys rather than considering buying online internationally for a few hundred $ savings. Show details
MichaelSouth-Eastern Region, NSW
  Online store

Excellent service

Purchased a Sinn from Define and must say the service I received from Peter was first class. The watch was delivered interstate in two days and presented with a luxurious gift pack. I can't imagine how it could have been presented any better and the watch is just as brilliant as I thought it would be. Definitely getting my next Sinn from Peter.
 Show details
Simon P.
Simon P.Greater Melbourne (Inner), VIC2 posts
  Online store

Great service

Great & unique range. Prices match german rrp prices & service was fantastic. If you are looking for something unique or are a true watch nerds Define Watches is for you. Show details
Paul C.
Paul C.3 posts
  Online store

Great service. Awesome watches!

Bought a Sinn 556 i b from Peter at Define Watches, and I couldn’t be happier. His service was prompt, professional, and personal. Have had a week on the wrist with the watch and I am super happy. Sinn make attractive and robust tool watches and they ooze with quality. They are definitely over engineered, are amazing value for money. I would highly recommend buying any watch from Define Watches and of course go for a Sinn if you are after a great tool watch or even a daily - which my Sinn 556 i b now is for me - because it is the perfect daily! Show details
  Online store

Great service

Just received my Sinn 105 st sa and it is awesome as expected. The postage was fast and packaging spot on, Define Watches even slipped a small gift into the box. My emails prior to purchase were replied to rapidly by Peter, I'm super impressed with the service provided.
If paying by credit card there is a 1.5 % surcharge which is written in the terms and conditions but I thought it worth mentioning as many people don't read the fine print.
I would happily recommend Define watches.  Show details
John C.
John C.Pilbara, WA
  Online store

Excellent service, excellent product

Great personalised service from Define. Peter could not have been more helpful. Arrived overnight and well-packaged. Happy to unreservedly recommend. Show details
Garreth I.
Garreth I.Sydney, NSW
  Online store

excellent service

I've dealt with Peter a number of times and he is always exceptionally helpful prior/post the point of sale. For example, in my recent purchase, the packaging was bulletproof, the delivery was super quick and he even included a little gift associated with the brand that I had purchased (Sinn). He has a clear passion for the product and is a very professional when it comes to client service. Show details

Questions & Answers

Heather · Define Watches

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