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I just purchased a laptop from Dell. The ordering process was actually quite easy, however, I ordered the laptop based on the advertised claim on the site that the laptop was in stock and ready to ship the next day. To my dismay it has now been a week since the order, and all I have got from them is an order confirmation with an estimated delivery of March 17 which is a whole month after I placed the order. Customer service was painful to listen to as they repeated the same line back to me over and over again...."The laptop with be going to pr...oduction next week and you should have it by the estimated delivery date of March 17". They had no explanation of why the website would say ready to ship the next day and their claim that the laptop has to manufactured now and they don't have any stock....BTW the website still says the laptop is in stock and ready to ship. Pretty disappointed with Dell and this will be my last purchase.
3 Months Waiting for Repairs (with Premium Warranty)
Purchased computer in November 2019 with premium warranty. In 2020 logged repair for power button and power plug which had both broken. Took a week for first technician to to turn up, and had wrong parts. Then another week, this time without the parts needed (but had other parts). Third time lucky (over a month later) and they replaced almost every part, and in the process completely wiping my computer (loosing all my data), and resetting to the bios. Told me to call Microsoft to reload windows. Microsoft told me to get Dell to do it. Aft...er pushing them, Dell finally agreed to replacing the computer in late December. Now 21 Feb 21, and still don't have it. Seems they have no parts to build new computers.... yet seem to be able to sell them at retailers and online. Continual excuses in delay. 3 months now, and no computer.
Impossible to get money refunded
Keep calling Dell to get a refund. Called at least 10 times already, spending at least half an hour on the phone every single time, explaining what happened and what I am after. They take my phone number every time and tell me that someone else will call me. They never do. This seems like a joke! I thought Dell was a reputable company. Very disappointed. How many more time will I have to call you?
The computer as supplied does not have the same specs as advertised on the website. Only remedy is "send it back" instead of bringing it up to spec. This answer received the day after sale ends so cannot get an alternative at sale price. Wrong specs are STILL advertised on website
- Verified customer
Worst customer service I have ever experienced
I purchased a product that was "in stock and ready to ship" on the 22/12 and after countless calls and emails I have been mislead and lied to about the product being shipped and now we are 6 weeks post purchase and still no closer to having it shipped. I will never purchase from Dell again and will be sure to let anyone know to avoid purchasing from Dell at all cost.
Disappointed does not begin to describe the lack of care and service they have provided!
Dell warranty and support is the worst in the industry. Promise to return calls and never do.
Be careful when you order anything from Dell, as they will put the minimum amount of detail on an order or invoice, so that they can't be held responsible.
Their invoices have a link to their standard terms, which can be altered after you place the order and pay for the goods.
Dell doesn't have any email address for you to send them your concerns.
You can only call or chat - but they never call you back.
Good products reasonably fast shipping
I wanted to upgrade my gaming setup.
So I chose Dell/Alienware so I ordered a dell G5 and Alienware accessories, like keyboard mouse, monitor and mouse pad. 2 days after my order my laptop was delivered by StarTrack and I was impressed in how fast my laptop arrived but my other stuff had not arrived yet. So I looked on the tracker and my accessories were still in progress. 4 days later my mouse, keyboard and mouse pad arrived. And then 3 days after that my monitor finally arrived. To be honest I was worried that I would be waiting one month for...
- Verified customer
Terrible customer service, even with an "Accounts Manager"
I've bought a couple of computers from Dell and they have worked well...but recently ordered a monitor. After non-delivery and weeks of phone calls - waiting on hold, then being told customer service are busy and will call back...but not getting call backs...I finally got through to someone by selecting sales rather than support (assume they believe that once an item is purchased they don't want to waste any more money supporting you). Was told that somewhere down the line payment failed. There was no notification. Tracking the order online tel...ls me that it is still in progress. Then getting told that the order number I was sent by Dell cannot be used by the Dell team and they need other order tracking information...just madness. If the order you place works smoothly then great - but be aware - as soon as there are any problems, my experience is that it can be a nightmare to try to resolve, with weeks spent chasing your tail.
- Verified customer
Dell Inspiron 15 7000 2-in-1
On the 22nd of December 2020 I bought a Dell Inspiron 15 on the Dell online shop. I payed with paypal. A few days later Dell came back to me and said they were having problems with paypal and asked if I could pay with a credit card. So, I payed again with a credit card. Then a few days later dell came back again and said that they also had trouble processing credit cards and asked that I did and eftpos transaction. I obliged and transferred the money directly to their account. I bought this model of Dell as the add stated the unit was for fast ...delivery. However on the 2nd of Jan 2021 It had still not been sent form Dell. The unit did eventually arrive. However, it was DOA. I thought they would just replace it but no they wanted to send a technician out to fix it. At least I thought it was fortunate that I had bought the upgraded services plan from Dell (24/7 Next business day on site). However again Dell has let me down. Nobody has come out to have a look at the laptop now for 3 days and they have not even given me an expected time when somebody will come out. So what have I bought? It is now over a month and I still do not have a working device. Great work Dell.
1st laptop came with numerous issues, 2nd laptop delivered to the wrong address!
I purchased an Inspiron 7501 which straight out of the box had numerous issues and I spent hours on the phone with tech support over the course of several days, so I gave up and decided to return it. The return process was a nightmare are they took forever to refund me my money. I should have learnt the first time! I then purchased a XPS 15. At the time of making the purchase they indicated that it was in stock however, after making the purchase and taking my $3,500, Dell sent me an invoice saying the delivery date would take over a month. Sinc...e I was on holiday at the time I phoned to change the delivery address to my normal place of residence. I was assured by the customer service agent that the delivery address change had been made to reflect the billing address. I find out a month later that the laptop has not only been sent to the wrong address, but someone else was able to go to Australia Post and collect the laptop without my knowledge. Dell offered me a $15 voucher, pathetic really. Don't waste your time!! Shop elsewhere as they do not care about their customers.
Dell refuse to replace brand new laptop with battery problem
I bought a Dell Inspiron 15 laptop from Dell recently. Thinking that it Dell is a big brand and therefore must be reliable. When I first use the laptop, I've noticed that battery drained very quickly. I am the type of person that only spend 10-30mins on my laptop and will leave it inactive for the day. The settings was set to sleep upon inactivity. The battery went out of charged within less than 24hrs with full charge.
I've tried reaching out to Dell via email and website at first and no response for 10 days.
The I tried calling them, which w...
Cancelled order, no notice, no refund, no apologies, NOTHING!
I would not recommend Dell Australia to anyone, absolutely the worst customer service I've ever experienced. And after some research (which I hoped I'd done before ordering) found out that it looks like this is an international problem and that Dells customer support model all over the world is seriously lacking.
I ordered a XPS17 on the 3rd of December and updraded to a better one a couple of days later. Jumped on the chat and everything was sorted quickly.
To keep a very very long story short, my order was cancelled. No notice, no refund a...nd no apologies. Everyone you talk to is very blunt, show no compassion and there is no sense of urgency to fix the problem. As soon as I started talking about contacting the ACCC everyone all of a sudden wanted to help me. But, a couple of weeks later, and my laptop is still not on it's way. Dell, shame on you! I wish I read the reviews before simply trusting a mayor worldwide company and transferring 5200$. You absolutely don't deserve a single cent.
Worse customer support
place an order for latitude 7300, called to dell to check. Same generic response "Manager is busy, I will get him to call you. It never happened, called again talk to manager, just for him to tell me the product no longer available. He said he will check on it and hang up the phone on me. Do not buy from dell, worse customer experience in the world.
Laptop no longer charging - 1 month ETA to fix with next day repair/warranty
Had laptop only 6 months before it no longer charged, power brick has the green light to show power flowing through it - no light on when plugging into the laptop
Get told they have to order parts, without checking the laptop first - two weeks eta....Ok - so be it....three days before they attend - there are "delays" and now it will be a month before they can attend as parts havent been delivered yet.
Going to approach ACCC and get a refund I think as major fault - thats crazy wait time....if I knew next day warranty would have this issue and turn into a month ETA (not confirmed they would even attend then yet) - I never would of bought a Dell.
Faulty Inspiron 15 3000
Very poor company. I purchased a Dell Inspiron 15 3000 two weeks ago. It worked for about a day then didn't turn on. They sent out a new charger which didn't fix the problem. They sent out a technician to replace the motherboard (this is a NEW laptop!!!). The laptop now has no audio device installed!!. How does this happen. They say it will take three weeks to build a new one. Wouldn't deal with Dell again. Will get my money back. Hopefully quickly as they took it quickly.
- Verified customer
misleading and False advertising
on 31 /12/2020 i purchased on line new inspiron 15 3000 laptob from dell web site .in the advertised product page it specifically said that this product is available in stock and will be shipped in 3 day . after dell pocketed my money i get an email saying it is still in production overseas and needs 3 weeks than another 3 weeks for shipping !!! dell misleading and False advertising which is described as the crime or misconduct of publishing, transmitting, or otherwise publicly circulating an advertisement containing a false, misleading, or de...ceptive statement, made intentionally or recklessly to promote the sale of property, goods, or services to the public .i emailed dell and asked them to immediately remove the false advertisement and give me a discount for the misleading and for the 2 months extra waiting time they refused to do both !!.dell presale service is misleading and lying think of the post sale do you think you will get any service after you buy dell. stay away from dell products. my complaint number with dell so they will not say im lying is : /876504712 [ ref:_00D0bGaMp._5002R1FgUmu:ref ]
All around poor experience
Purchased a Dell laptop which came highly recommended. When purchasing the product on line it noted it would be delivered in a couple of weeks, which blew out to well over a month. Since buying the laptop I have had numerous issues including: the laptop microphone cutting in and out, frequent crashing, and most lately the screen has stopped working. Dell's remedies fall short of expectation, and as a result I have wasted a ton of time and hundreds of dollars trying to continue to work while dealing with a faulty computer. All in all, I am very dissatisfied with Dell, and would not buy from them again in the future.
- Verified customer
Dell is awesome.
This year I have bought three different products from Dell. 2x Dell S2721DS 27" IPS monitors, and a Dell XPS 7590. I ordered the monitors on the 24th, it was very easy to order them, they arrived on the 29th, really quick especially as it was during the Christmas period. The Dell XPS was ordered on the 24th, and it arrived on the 31st, again really quick. The XPS is a very nice laptop. The monitors are exceptional, really happy with them.
The worst customer service I ever had with Dell Australia!!!
Dell Australia's after sales service was really bad. Hotline always cut off. Customer care only does a bit but no outcome at all. No live chat support, only care about sales!!! Regret to spend 7K for buying an Alienware PC with full set accessories for my son and end up trapping back and forth customer services emails. Product unavailable without any notice, no update, no refund....have been waiting for 4 months. 1 item is still lost track and no one can tell where was it.
I will never go with Dell. It's such a pain!
Questions & Answers
I was about to order a Dell AIO but very concerned after reading all the negative reviews on Dell products. Dont know what to buy now ( not Apple as I cant afford it).
I bought Dell for the same reason , cheaper but my youngest daughter who has a Mac ( so fast and no problems ) often helps me out with the issues with my dell , it just gets stuck and won’t open up or load , we both can’t believe how slow it is !! Usually once it opens up it is ok but the other night when I posted this I was nearly ready to throw it out the window . It just kept crashing , black screen , response time was agonizingly slow , I won’t buy another one
I am looking At Dell Xps13 but after looking the reviews on customer service it’s pulled me up quick. What changed with your customer service that would make me want to buy one.
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