Dell Australia

The Dell tech support page doesn’t recognise the service tag for my Inspiron 15-3537 Laptop and Dell's automated phone system doesn’t recognise the express service code for the same laptop. I emailed Dell Australia support on 14 June 2026 with photos of the service tag and express service code asking for help to recover my bios password and I have received no response despite sending a follow up email on 21 June 2026.

I made the mistake of ordering a dell monitor. I ordered online but then got a message saying it would be delivered during working hours. No information provided about what happens if Im not there when delivered (like most of the population - I will be at work). So I tried calling only to have to speak to the dumbest AI on the planet. … Read more

Eventually I got through to a real person after completely not responding to the dumb AI. And that person (in India by the sound of it) then dropped my call. So the 6th call I finally got through to someone in Australia who said that StarTrack will just keep trying to deliver during work hours, for three days before they will eventually take it to a post office. Talk about the worst system on the planet. Dumb AI, dumb international call centre, dumb delivery mechanism, no explanations given when you order. I wish I had never ordered from Dell and never will again.

I have just wasted an hour of my time with technical support with Dell Australia. We have a number of Dell computers in our office and they work fine but this one has a faulty video camera that gives a blurry image. They were no help at all. Makes… Read more

me think twice about getting another Dell computer. Despite offers of helping me I have received no help.

I've been a Dell customer for over 15 years and appreciated their high quality products. But the "All in One" I purchased 15 months ago is really disappointing. As soon as it arrived (it was an online order like quite a few I ordered before) I… Read more

noticed its cheap plastic appearance, which was a big step down from previous models. The computer struggled and lasted only 15 months before it died completely (previous models were used for 5-6 years before they needed to be upgraded). I hope I'll be able to recover the data.. but it's definitely the last Dell for me, so sad

Ordered a laptop online and it never arrived. Reached out the day after the 'arrive by' date and no tracking was available. Logged three customer queries and had a response advising they will come back to me with the tracking. A week later the… Read more

item still didn't arrive so I followed up again and didn't get a response. Filed a complaint with ACCC and received a response offering a refund the following day. I have always found Dell laptops to be great but AVOID ordering directly from them.

Bought the Dell 27" S2725QC 4K Monitor. It took around two weeks to arrive. The monitor is large with a light matte finish, and the 4K resolution helps with clarity. As a 9-to-5 accountant and content creator, I love the clean, clear, and crisp text and infographics. Nothing looks blurry at all—worth the money. Show details

I’d like to take a moment to commend the Dell support process based on my consistent and positive experience. This is not my first interaction with Dell support - I’ve had numerous engagements both on behalf of businesses and for personal, BYOD devices and services. Without exception, Dell support has consistently exceeded my expectations. In… Read more

most cases, spare parts are dispatched the same day a support request is logged, and I often receive them the very next business day - even when the official ETA is within a full business week. That level of efficiency is truly impressive.

The quality of support is outstanding. While it’s important to provide a clearly articulated support request, once that’s done, the outcomes have always been exceptional.

Thanks to Dell’s remarkable support, I’ve chosen Dell for all my personal computing needs. My entire workspace is powered by Dell technology - laptops, monitors, keyboard, mouse, webcam, and docking station. Dell ensures that even in the event of a hardware issue, I’m back up and running within a business day.

Have a problem with your hardware such as laptop? No stress whatsoever - Dell’s support technician will likely be at your door the next day to repair or replace the part, or even the entire unit if necessary. Just make sure your products are properly covered with support - and rest assured, Dell has your back.

Display issue with laptop but fixed after warranty expired – My Dell G15 screen went black (display cable issue) just fews days after warranty was expired. I contacted support and my laptop was fixed without paying anything. Overall G15 is a good laptop but there are issues with power / battery or something that laptop doesn't start randomly even battery is full and power connected. The fix is to open the… Read more

laptop backlid, removing battery cable and pressing the power button few seconds to discharge static electricity and then attaching battery cable again which is nuisance.

Dell should release the fix for this issue.

Do not buy from the website. They take 3 months to built a PC desktop! Toyota can make a car much faster! Can't cancel order, must wait till delivery in 3 montha and follow the return policy when it arrives!! Show details

Lines in SCREEN brand new laptop, 2 service calls to fix it, now i put straight on market place. NO REFUND WAS ALLOWED. SERVICE CALL WAS appalling!!!! Im sorry for anyone else who had better luck with this brandddddd!!!!!!!

Purchased my laptop and Dell Premium Support direct from Dell in December 2025. The webcam had issues in Teams from the start and stopped working by February. It is now May and still unresolved. After continual AI-generated chat responses, repeated apologies, multiple forms and repeated explanations of the same issue, I am still waiting for a resolution.

I’m extremely disappointed with Dell’s customer support and delivery process. My order was handled by StarTrack, and delivery was attempted twice, but not completed. The driver refused to leave the parcel because Dell requires it to be handed directly to the customer. This system is unrealistic for anyone working full-time who cannot stay home… Read more

all day waiting.

This requirement was not clearly communicated before purchase. Had I known, I would have bought the adapter elsewhere and avoided all this frustration.

Communication was also very poor — no proper updates, no phone calls, and no practical delivery options such as safe drop or collection from a local post office.

This has caused significant disruption, as I urgently need the adapter for both work and postgraduate studies.

Overall, this has been a very frustrating experience. I would not recommend purchasing from Dell unless they improve both their customer support and delivery process.

Bought a $2000 g16 series gaming laptop. Within the one year service period laptop started crashing. Found consistent error being provided in the windows event viewer describing a fault in one specific core of the processor, with one APIC ID. Reached out to dell support for assistance, provided detailed logs and error reports and even tested the… Read more

frequency of the error under idle and load conditions for them, gave them this info only to have them offer superficial fixes like 'increase the minimum power level assigned to the processor to prevent it idling too low which increased error frequency'. This temporarily reduced crash frequency but not once was the underlying hardware fault acknowledged. A few months later and now out of the service period the laptop is still giving the same error and crashing frequently.

Lesson learned - do not buy laptops from dell, they're selling low quality 'high performance' components at lowish prices but do not provide the required support for this even when given a lot of evidence. Their support teams seem to have a primary task of never admitting anything and prolonging service until your warranty/cover expires. Ridiculous...

I recently bought a laptop online from Dell which does not work and I have had very poor response from the company through their direct telephone number with technical support and it keeps hanging up and they give you another number to call to replace the computer and that also just keeps hanging up and nobody answers it's going around in a circle… Read more

around and around and no response. This is not how I remember Dell customer service something has changed in the company and I'm not satisfied it is absolutely ridiculous

Dear Dell Australia Head Office, your current Business Laptops ALL have Al CoPilot included. Your US Senior Management, recently come out and said, NO ONE WANTS AI CoPILOT ON THEIR NEW COMPUTERS !! They said, that sales have been down significantly, due to Microsoft forcing Dell to have to incorporate this feature into all their high end… Read more

computers. I want to purchase a new high end Dell Laptop but l'm waiting for Dell to release new laptops, WITHOUT the CoPilot feature. When is this going to happen ?? Sales of NON AI CoPILOT would give Dell an advance, in the Laptop market.

Would rather give zero to negative. Happy to take money, once product ordered, "care" is continually misdirected, ignored, slow response. Uninterested in customer post receiving $$$$ Unsure if this is a scam site given the off-shoring, difficulty/ impossibility to speak to a human and third party run arounds. Overnight delivery and still waiting over three weeks later to resolve. Show details

I used their few laptops . Every lato get faulty either soon after purchase or as soon as it goes out of warranty. Since 2022 I am wasting time with buying and dealing with issues. Recent one only passed more than 1 years and issues started.

Customer service is non existent. I have spent the last 2 hours trying to contact at Dell about a missing order but it is impossible to speak to anyone! All I get is AI chatbots sending me around in circles. I will not be buying from Dell again! They are a disgrace

Their website just sends you round in circles if you are trying to get spare part, it has your details but does not marry them to the part you are looking for. Despite putting part number in to search it did not recognise it and threw up a list which was no where near my model number. As they only show all new models what does that tell you about… Read more

their reliability as it's the older models that need the spares. I cannot find correct battery as it will not show batteries and I don't want a Chinese knock off from suppliers. Also cannot get info on suppliers. Next laptop will not be from Dell due to their abandonment of customers.

Dell supplied an invoice at the end of the process, instead of the beginning. There was no receipt ever. It caused me untold stress for many reasons, including that I am aged & was supposed to get a government subsidy at the beginning, not at the end (I'm still waiting). Show details

Title: Over 20 Emails, No Resolution – Dell Warranty Is a Complete Joke If you’re considering buying Dell — don’t. Especially if you expect any support when something goes wrong. My experience has been nothing short of outrageous. I purchased a Dell laptop that developed serious faults well within the warranty period. I followed every step Dell… Read more

recommends, including submitting support tickets, calling, and escalating the case — and sent over 20 emails across several weeks.

Dell acknowledged in writing that there was a fault with the laptop. But instead of doing what any responsible company would do — offer a refund or replacement — they dragged it out, offered a basic onsite service (which didn’t address the full issue), then unilaterally closed the case without resolving it.

This is a blatant breach of Australian Consumer Law. I was entitled to a refund or replacement — not excuses and silence.

And this isn’t even the first time. In a previous Dell case, I dealt with:

4 different technicians

5 separate visits

Over 14 hours of failed repair attempts

4 weeks without a functioning device In the end, I had to pay out of pocket for a new unit just to keep my business running. Dell offered nothing but delays and dead ends.

Their so-called warranty is not worth the paper it’s printed on. It’s designed to wear you down, stall you, and hope you’ll give up.

As a business owner, this has cost me valuable time, money, and trust. Dell has shown complete disregard for consumer rights and their legal obligations.

If you’re a professional, a business user, or simply someone who expects after-sales support — avoid Dell at all costs.

A few weeks ago, we wrote a review about the faulty assembly instructions provided with a new Dell desktop computer we had ordered and received from Dell Australia. Today, we write about the delivery of a new Dell laptop computer which we also ordered, a few weeks later, from Dell. On 7th July we received an email saying that the computer was… Read more

estimated to arrive by 16th July. On 15th July, at about 8.42PM, we received an email saying the computer had been shipped and would be delivered on 16th July. So, one of us stayed at home all day to sign for the delivery. However, it did not arrive. Yesterday evening (16th July, 6.20PM) and this morning (7.10AM), texts arrived from StarTrack saying it would arrive today, 17th July. This morning (17th July) we received a text at 9.19AM from Australia Post saying that it would be delivering the item today. Yet again, someone had to remain at home in the hope it would arrive. What does this indicate? Firstly, that Dell Australia should NOT have sent out a communication that the computer would arrive on 16th July. Secondly, that Dell and its delivery partner, Australia Post's StarTrack, are not in tight communication with each other, leading to misinformation and contradictions being sent to the customers who, not surprisingly, become annoyed. At least the computer was delivered today at 10.10AM. However, we do wonder if Dell Corporation, the parent company in USA, would be pleased that a single customer in Australia has had two different problems arising from two consecutive orders with Dell Australia in the last six weeks.

⭐☆☆☆☆ Misleading Rewards System — Not What It Seems I’m really disappointed with how Dell handles its Rewards program. At first glance, it sounds like you earn credits that can be used like money toward your next purchase — but that’s not how it works in practice. I recently tried to use my Dell Rewards on a $135 purchase. I had $180 in credits,… Read more

but Dell would only let me apply $80. Why? Because of fine print that says your cart must still total at least $50 after rewards are applied — and rewards can only be applied in $10 increments. So even though I had more than enough to cover the entire purchase, I was forced to pay $55 out of pocket and leave most of my rewards sitting unused.

This system is confusing, restrictive, and misleading. It feels like Dell is intentionally making it harder to actually use the rewards you’ve earned. There’s no flexibility, and no clear explanation during checkout. It’s not what customers expect from a loyalty program.

Dell should be more transparent about the limitations and either allow full use of earned rewards or at least make the conditions very clear before checkout. Until then, the Rewards program is more frustrating than rewarding.

The actual laptop is good, has degraded quite a bit over time though. I have been dealing with dell customer service trying to order a new battery. It has been almost 2 months since I placed the order and I have not received it yet. The actual customer service employee has been very kind, however the whole situation has been extremely slow and frustrating.