Bad Laptop Ever used!!! DELL!!!!!!
I got a laptop from Dell and hardly used but found a display issue and a speaker issue just in a couple of months . The whole LCD screen suddenly displayed multiply desktops and blurry and the speaker lasted frozen sounds for seconds. They happened too quick to record them. Until I finally got a chance to record the screen issue. Submitted to Dell, a technician was sent to replace the motherboard, LCD, and speaker yesterday and I've been told these are normal issues of Dell and after the replacement, it definitely will be good. BUT!!!! Today, ...I only started it for an hour, the screen flashed two black lines from left to right and lasted a few second s. I feedback these to you, the customer service asked me to do the stupid tests again follow the instruction.!!!!! Excuse me???? I need a refund!!!!!
The reviewer stated that an incentive was offered for this review
I had an issue with my laptop for a while and didn't have time to call the company. I called yesterday afternoon and spoke to their customer service representative named Aiman, who was very helpful and was willing to take her time and listen and response promptly and today at 4 pm the technician (Hari) who was very polite and knowledgeable, finished the job and replaced the part at no cost in my home.Fantastic experience and the job is well done! Big thanks to Dell and the staff
I will never buy another Dell product again worse customer service & to top it off it won’t stay connected to the internet,Sometimes it can take over an hour to connect,yet while this sh%tbox laptop says your router has problems your cable is broken etc & everyone else is on the net using the same setup as me,a few of my friends have Dell laptops & all have the same problem I will never buy a Dell product again it’s beyond a joke & a total waste of money...A house brick would be better..
DO NOT buy Dell Inspiron if you use Archicad, Sketchup, Artlantis or any architecture and rendering softwares
I am currently use Core i9 Dell Inspiron for 3 months and so regret for buying it. It:
- took awhile to render a small white sample project (no trees or furniture, just a simple 4 walls with a rake roof).
- Dell's laptop just simply cannot do rendering
- was too slow to build 120mmx120mm morph objects
- is too noisy
Selling stuff they don't have in stock
Ordered it online said 7 - 10 days to be delivered. Didn't receive any tracking so emailed Dell, someone called back and said I should have it very soon that it had left production .. still no tracking though. The next day someone else called from Dell wanting to be my account manager asking if I wanted to buy more stuff. I said I need to get this laptop first before I buy anything else. Now this guy says there is an Intel processor shortage causing the delay and that he will make a note to extradite my order !
It's a joke, they are selling stuff they don't have in stock and making up stuff about the order each time you call. I needed that laptop last week its cause a huge amount of inconvenience that it hasn't turned up.
Thankyou for the Dell reviews
My current excellent ASUS laptop is at the end of its working life. Upon recommendation I found what looks to be a great upgrade AOI from Dell. Just before ordering I came across these reviews. Thank you to everyone who has posted. I will now not place the order or consider buying from Dell. Looks like HP will get my business.
Shocking Service Dont Buy A Dell Computer
I purchased a lap top advised by JB HI FI as they said they provide service at your home within 24 hours. Also that the Lap Top was an extra tough one for school children. So after only 4 months the LCD display broke. Dell blamed us even though it wasn't dropped or damaged. Then they said it would take 6 weeks for the part to arrive, no parts in Aus. The charge to fix it was in excess of $300. The people in customer service are rude, and one was abusive. Telling me too bad, get it fixed somewhere else. I would never purchase a Dell again and do not recommend this company. I plan to have it fixed and sell it. Back to Asus.
I have order mouse from one and half mounth ago, untill now I didn't see anything. and they even didn't reply email. I NEVER SAW any terrible sevice like this.
The reviewer stated that an incentive was offered for this review
Order Delayed 4 times - finally shipped and apparently (it is still coming) 5 weeks to deliver ! - 10 weeks to get a computer FFS - I hope the wind picks up and the sail boat they are using arrives early FML
Bought a new Dell XPS 15 7590 and wifi speeds are snail paced when working, constantly drops out.
Bought a new Dell XPS 15 7590 and wifi speeds are 0-10 megabits per second, slower than a snails pace when working! Can't connect most of the time. After doing some online research it seems to be a common issue with their Killer network cards which they have not addressed in their latest laptops. After calling tech support and getting no where, getting transferred to customer care and getting no where I will be returning this machine. There is no Australia Dell support, they just label it Dell Australia, when in reality their support is in Mala...ysia. Conversations are difficult to understand and you get bounced back and forth between people. I would not recommend buying their products. I only did because I googled best laptop 2019 and every tech website pointed to the Dell XPS. Now after having issues and reading everyones personal experiences on forums, (not a tech companies online review of best laptops like i first did) it's clear Dell has many issues with their machines and customer support. Save yourself the trouble and pick something else.
Would not recommend a Dell Product
I bought a Dell Inspiron laptop computer over a year ago as I work for myself and 5 months later I had to replace the charger due to it being faulty (I did this at JB Hifi). 8 months later my battery starts declining and now it only stays powered for under 2 hours.
I have spoke to numerous Dell representatives and as the battery warranty has expired (2 months over now - but I originally enquired when it was 3 weeks over) Dell are making me pay for a new battery. I escalated it to the Sydney office only to be declined and told I have to buy a ...new battery. I had a Macbook Pro for 5 years and the battery was great. Had I know that I would have to be facing this now, I would never have touched a Dell product. The customer service and warranty is really poor and frustrating and as a small business owner it has really hindered my productivity.
Dell KM717 Mouse / Keyboard Wireless
I purchased the KM717 Dell Bluetooth Mouse and Keyboard from JB HiFi as I required a good quality bluetooth / Mouse combo.
Paying the same price as an Apple I expected high quality.
Features are nice. Mouse is comfortable and fashionable.
Initial impressions were good.
The bad : Bluetooth interface is poor. I get extremely bad mouse jitter and keyboard response on both Bluetooth Channels.
On the supplied dongle they are required to be very close otherwise response is poor.
My biggest complaint :
The mouse accidentally got knocked off the ...
The b2b sales process is nothing short of exhausting
The b2b sales team seems to be offshore. They are very pleasant but you will be called by 2-3 people rather than one. Many mistakes and you will receive constant phone calls to clarify. It is absolutely painful. We ordered about $30k worth of laptops and monitors. Despite all this they still made mistakes. The first item that turned up was missing critical software and because of the amount of changes had the wrong charger. To be fair the changed the chargers at no extra cost.
Even though they failed to install the correct software - the sales...person tried to push me to their tech support team, who had no idea how to install it, and I kid you not, was looking up articles on how to install it. They then said I had to speak to customer care (but agreed to follow them up themselves). We may not be Qantas ordering 5,000 devices, but I have found the process dealing with them unnecessarily complex, and the excess communication from them drove me mad. When things have gone wrong, they haven't really delivered. I will not deal with Dell direct again - we will probably look to shift to HP via an IT reseller. The noise and high pressure sales tactics just did my head in.
Great products, but terrible courier Startrack service
I am a loyal repeat customer as their products are always terrific, in my experience. The last laptop I had, lasted 11 years and only recently died on me. But, you lose a couple of stars purely because I just ordered a new computer which arrived two days earlier than the initial dates you told me (and thank you), however, you used the WORST possible courier service (Startrack)!!! The courier didnt bother to come to my door which was literally right in front of his van. I watched as he jumped out, stuck a card in my letterbox which was nea...rer to him, and sped off before I could wave him down. I have a disability, so rely heavily on reliable courier services. On top of this, not only did Startrack not drop it off to the closest post office which is just across the road from me, but he dropped it off at one that would take me 45 minutes to get to! Dell, please use Interparcel who offer a range of couriers and are always competent in terms of dealing with the very rare occasion when a parcel hasnt arrived accordingly. Because I live alone and am housebound with my disablity at the present time (and don't receive any help), I cannot get to that post office and so, my laptop will be coming back to you. I am frustrated and annoyed beyond words as I have online study assessments due this and next week. Please change courier services!!!
The worst customer service you'll ever experience
I ordered a laptop from dell and it was missing part of the order. They literally refused to send the part to me and kept saying that someone ticked it off on the packing slip. After 4 weeks, they sent me a part which is not even close to what was described in my original order as a replacement. The best part is, even though you order from australia and the website is australian, the customer service is based in south east Asia.... no local support is available at all.
Customer service is terrible.
I've had to contact customer service at least ten or so times and like some other reviews, this has also been the worst customer experience i've ever had.
I had an issue where I incorrectly placed an address to my parcel locker (my fault) and had to contact them inorder to recorrect my address, but that experience has been abysmal.
First, they notified me that the parcel had been re-directed to their local warehouse (in melbourne) and the person who was allocated to look after my case had notified me that they would set the new address that I...had given them and would send me a tracking code for it. Relieved, I waited a few days for that tracking code to come but when it did... The destination was set in Sydney... When the address I had given them was in Melbourne... Confused, I had attempted to contact the person handling my case but nearly an entire week went past and I did not get a reply. I called Dell again to see what was going on and apparently the handler went on vacation. They investigated where the shipment went and turned out that they mistakenly made an error and had to re-send the request to have the parcel to the correct address. That was nearly three weeks ago. It should have arrived within the first week of ordering and i'm still waiting. There were many attempts both through their online chat and phone to fix the issue with the online chat being much worse. Their efforts to give a care seem to only pass mediocre with the online chat so If there's anyone reading this, i'd advise calling them instead.
The Worst Experience
The worst computer and the worst service I ever had. Never buy dell again.
We bought a brand new computer for our business and had issues from the beginning and they still can not fix it. I do not doubt it that they use all their refurbished hardware to assemble a PC and sell it as a brand new. I wont buy any of their products again and wont suggest that to anyone.
Horrible quality product, even worse service
Spent $3000 on the latest XPS 15 model that was meant to be a powerhouse laptop "capable of the most intensive tasks". Not only did it struggle with the simplest of tasks (watching a video on youtube without the audio and video glitching out) but it basically killed itself after 6 months because of the build quality. When I first reported the issue they claimed the issue was with my software and not their fault, however I convinced them to come inspect the unit and surprise surprise, the motherboard was dead. I had purchased the "premium next ...business day repair" service when purchasing the laptop however all the screws were de-threaded and the technician couldnt operate on it. Had to have it sent for repair with no option to deliver the laptop myself to the facility, meaning there was about 3 weeks where I couldnt operate my business due to this. After receiving the laptop back, the new motherboard they provided did not come with a Windows key... Meaning they had to replace the motherboard AGAIN. Not only this but the screws were once again de-threaded, meaning it would have to be sent off and could not be repaired on-site. After all this I threatened to contact the ACCC and notify Angela Fox (Dell Australia CEO) if they did not provide a full refund. The refund was approved however the credit card I purchased the laptop on had been payed of and cancelled by this time. I notified them of this 2 weeks before the refund was processed and they requested my bank details which I provided. 2 week later the finance team declined my refund due to the credit card "having an expire date of 2/2020". I told them the card was cancelled regardless of the date and requested it not be sent to the closed account. They replied saying that they have processed the refund to the bank account given however today, I have been notified by my old credit card company that the refund was processed to them instead.... These funds will now take weeks to process by the bank, all while I was being lied to about the entire process by multiple staff on their team. If you enjoy headaches and grey hairs then I recommend you purchase a dell. If you enjoy calls from Malaysia and being told the error is on your end then I recommend a dell.
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Questions & Answers
order number 875397109 refund stop shipment sr992711905 / 6984800-36280106
no refund yet and told on the 24/6/2019 where is my money?
The worst computer brand in the world. Customer service is terrible. I have bought 4 Dells in a row and not one of them have lasted over 6 weeks due to breaking for no reason. Terrible, don't buy one and I understand why they are rated only 1.4 stars out of 5.
I have a Dell Laptop Inspiron 5575 with Windows 10 and AMD Ryzen 7 2700U with Radeon Vega Mobile GFX. My problem is the sound is crackly when watching Youtube and emedded videos in web sites cause the screen to go black for a couple of seconds. I have tried to get rid of the dreaded Smartbyte with no luck. Any help would be appreciated.
Get yourself another laptop, make sure it’s not a Dell. Dell have a one star rating for many various reasons. My laptop broke while still under warranty, when I arranged to have it repaired they wanted $65 to have it picked up and delivered, but instead took over $2000 from my account. They refused to investigate or offer any refund, or want anything to do with my repair. Police are investigating.
7 years ago I purchased a Vostra 17" laptop. I had a problem from the start. In those days the service was good and I had to send my laptop to a nearby service centre because it was overheating and they replaced the fan. Then I had another problem where the laptop would stop, lock me out, and then close down. It was at the service centre twice but they could not find the problem. This continued on and off for three years. I had the motherboard replaced. Then I read about a bad batch of motherboards and when the laptop did this just out of the 3 year warranty, after some discussion they did send me another motherboard (different batch) but I had to have it installed myself. After the new motherboard was installed the problem ceased. My battery packed up after three years and the hard drive had to be replaced. Now the computer is falling to bits as the monitor screen has come apart from the back and the plastic around the monitor is lose and bulging (I have it held together with a peg). I was thinking of purchasing a new Dell machine as I did have excellent service from them seven years ago but after reading all the comments will not purchase Dell. Also, after one of the times I had problems and had to give their technician access to my computer, the next day I received a scam phone call and the caller had all my details. I blamed Dell for that.
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