??!
1 photo
Dell Australia

Dell Australia

1.4 from 492 reviews

Reviews

1.4

492 reviews
5
(36)
4
(10)
3
(8)
2
(20)
1
(418)
  • Product Quality
    1.8 (80)
  • Return Claim MadeYes (20) · No (72)
  • Shipping
    1.9 (40)
  • Warranty Claim MadeYes (22) · No (67)
Previous
Next
Christopher

ChristopherSydney, NSW

  • Verified customer

Whaaaaat???

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDell G7
See all answers
Ben

BenGreater Melbourne (Inner), VIC

  • 4 reviews

Potentially the worst company ever with horrible products.

published

Pathetic excuse for a company, selling terrible low quality products that literally fall apart over the course of a year. Never buy from Dell, go to microsoft, avoid the XPS laptops like the plague!!!!

Product Quality
Shipping
Product PurchasedDell XPS 15
Jimmy FARNQ

Jimmy FARNQFar North Queensland, QLD

  • 3 reviews
  • Verified customer

I Used to love Dell.....I will never purchase again from this compamy

published
Return Claim MadeNo
Warranty Claim MadeNo
Online Shops

Find out how Dell Australia compares to other Online Shops

Know better, choose better.

Compare all
Dana F

Dana FSouth East Queensland, QLD

  • 17 reviews

Faster Delivery than Advertised

published

Nothing like two computers dying at the same time in the middle of a computer shortage while kids study at home and parents try to work here. Nightmare. With the shortage of computers everywhere at the moment, I was worried that DELL would take forever to deliver. Even on the site it stated that there'd be delays. Computers arrived in two days. My only issue is that it took a significant amount of time to remove the bloatware before use but I guess that happens with all computers.

Product Quality
Shipping

Lies about stock availability

published

Purchased a webcam with nothing in the page about limited availability. Delivery time 4+ months. wth? You should beware of this company at all costs. Total scammers. DO NOT USE

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLogitech C525 HD Webcam
See all answers

Abysmal customer service

published

I don't usually leave reviews, but Dell has become an exception. Have waited 10+ days and have yet to receive an order number. I realise Covid has slowed things down significantly, but increased transparency would be appreciated. This means customer service that's actually accessible, instead of being put on hold indefinitely, and having to go through lengthy processes with multiple staff. Please save your money and stay far, far away from Dell.

Barney G.

Barney G.

  • 2 reviews

DELL'S SERVICE NON EXISTANT

published

I ordered an item online. Dell delivered the wrong item. It is impossible to get them to send the correct item. Keep on asking question after question, each question taking days to respond to. Now asking for a photo of the plain brown box it came in.

Andypoo

AndypooLane cove

  • 31 reviews

Very solid....

published

Wonderful all in one PC, delivery also pretty quick, service on the phone a bit tedious but still quite helpful, not sure why so many poor reviews on this company.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Ozzie Traveler

Ozzie TravelerSydney Surrounds, NSW

  • 2 reviews

Abysmal Customer Service

published
Return Claim MadeNo
Warranty Claim MadeNo
Online Shops

Find out how Dell Australia compares to other Online Shops

Know better, choose better.

Compare all
Imy

ImyAct

Dell's customer care is terrible - never buy from this company

published
Return Claim MadeNo
Warranty Claim MadeNo
KAM

KAMGreater Melbourne (Outer), VIC

  • Verified customer

Painful customer service

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Purchaseddell laptop
See all answers
1 comment
KAM
KAM

Worst service ever

published

I ordered a desktop for work three weeks ago, it was shipped two days after the order. I have been checking the order status and it has not been changed from "in transit to local hub" ever since. So I called the customer service for an update, a lady picked up the phone straight away and asked me for the order number, then she told me she will put me on hold while she is checking my order details. I was on hold for an hour and nobody picked up the phone. I guess they just don't care about anything after they take your money. This will be my first and last time using Dell product.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedDell desktop
See all answers
Bethany M.

Bethany M.Hunter Region, NSW

  • 4 reviews

Horrible service, mistakes, cannot provide service DO NOT PURCHASE

published

Paid for technician to fix broken screen, was told a technician would contact me in 4 days, months later nothing has happened, no refund, no service despite bringing it up with the Dept of Fair trading they have not refunded for the service they did not provide. Bought a new computer to replace the broken one and they sent me the wrong product.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
xin

xinSydney, NSW

Dell is good

published

In 2009,I bought a Dell studio 1745, the motherboard was fault, Dell technician came twice to fix it. I used the laptop to 2018 until I accedently broke the power button .Today, a technician came to fix my Dell inspiron 15 5570 screen. I think Dell is a good company.

Warranty Claim MadeYes
Don A

Don ASydney, NSW

  • 4 reviews

Incompetent and dishonest

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell Studio XPS 13 / 16
See all answers
Online Shops

Find out how Dell Australia compares to other Online Shops

Know better, choose better.

Compare all

Beware

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedScreens
See all answers
Paul B.

Paul B.Greater Melbourne (Outer), VIC

  • 5 reviews

No customer service

published
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedNothing
LJB

LJBWoden 2606, ACT

Terrible support

published

I purchased a lap top and associated relatively expensive mouse. All arrived quickly, but mouse wheel was slightly damaged - out of alignment so it didn't scroll properly. Advised Dell who quickly said they'd refund me for the mouse.
I had, however, asked for a replacement mouse not a refund. Despite many emails, they would not address the question of providing me with a replacement mouse. Response to my emails usually took days and kept saying the refund would come. Eventually the refund arrived in my account, but not once did they respond to my questions about a replacement.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedDell Premier Wireless Mouse - WM527
See all answers
Taimur

Taimur

  • 2 reviews

Takes years to ship

published

Ordered a monitor 14 days ago, absolutely horrendous customer service: been telling us they will call us back 4 times now and not one call till now. A cheap way to deposit money and never get it back, better than a bank.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Virtual D.

Virtual D.Sydney, NSW

  • Verified customer

Inspiron laptops are poor build quality. Deplorable warranty cover for battery.

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Page 1 of 25

Questions & Answers

Montybaby

Montybabyasked

I am looking At Dell Xps13 but after looking the reviews on customer service it’s pulled me up quick. What changed with your customer service that would make me want to buy one.

No answers
Kaj

Kajasked

Who,from dell, can make physical contact with me so as I can wrap this PIECE OF CRAP dell desk top computer around their useless head? We have struggled with this thing from day one. My 12 year old TOSHIBA lap top runs rings around this dell

No answers
Greg D.

Greg D.asked

Today, for the second time, Dell "updated" my computer and caused me to lose an hour's work. I don't want your updates and I don't want to lose my work so you can "advise" me about Dell products. I paid for my computer. It's mine. I don't want you taking it over and losing the work which I value.
J. Greg Deane
[email removed]

No answers

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.