- Verified customer
Can't believe that I ordered what I thought was a amazingly speced laptop and today, less than 2 years old it is telling me that I have a Critical Issue Error Code 142 which a Hard Drive - Self Test unsuccessful.
I'm working with Ableton...I've got my whole recording studio setup on this computer and I have probably fired up less that 200 times since purchased. I don't even use the keyboard and screen on this computer as everything is connected externally via wireless or through HDMI...so no heavy handling.
I've never had a hard drive fail me...within 2 years and it now seems I have lost a lot of my creative works too. I'd expect better from Dell and they have let me down on this one :( I don't even know how to deal with the emotions on this one :(
Potentially the worst company ever with horrible products.
Pathetic excuse for a company, selling terrible low quality products that literally fall apart over the course of a year. Never buy from Dell, go to microsoft, avoid the XPS laptops like the plague!!!!
- Verified customer
I Used to love Dell.....I will never purchase again from this compamy
Just paid $4500 for a top of the range Dell laptop with 1 third party video editor package included. Received the product in 3 days.....awesome...fantastic....that's the Dell service I love and pay for. Tried to download paid product several times but wouldn't work,...called Dell service to help. Long story short.....9 phone calls over 7 days..5 remote log ins by " technicians" and endless promises of we will get back to you and no resolve. I've asked for a refund and downloaded the product directly from the company and took 5 minutes. Words ca...n't explain how poorly my purchase has been treated and I would highly recommend looking elsewhere.....it used to be a fantastic company but our business will never invest in this company again....REALLY BAD EXPERIENCE....YOU,VE BEEN WARNED
Faster Delivery than Advertised
Nothing like two computers dying at the same time in the middle of a computer shortage while kids study at home and parents try to work here. Nightmare. With the shortage of computers everywhere at the moment, I was worried that DELL would take forever to deliver. Even on the site it stated that there'd be delays. Computers arrived in two days. My only issue is that it took a significant amount of time to remove the bloatware before use but I guess that happens with all computers.
Lies about stock availability
Purchased a webcam with nothing in the page about limited availability. Delivery time 4+ months. wth? You should beware of this company at all costs. Total scammers. DO NOT USE
Abysmal customer service
I don't usually leave reviews, but Dell has become an exception. Have waited 10+ days and have yet to receive an order number. I realise Covid has slowed things down significantly, but increased transparency would be appreciated. This means customer service that's actually accessible, instead of being put on hold indefinitely, and having to go through lengthy processes with multiple staff. Please save your money and stay far, far away from Dell.
Abysmal Customer Service
Dell product is exceptional but customer service leaves a lot to be desired. Having bought one of there laptops through JB Hifi and was suitably impressed by both speed of delivery and overall computer performance of the system, I decided to order another for my wife direct from Dell what an horrendous mistake. I placed an order and was quoted $1299. Dell extracted $1399 from our credit card even though the product had not even been built. When I questioned the amount that was quoted I was advised they knew about it and would get back to me. Co...rresponding with Dell customer service is like trying to get a response from a comatose patient. I emailed an account manager and was basically ignored. After checking status of order I discovered they had listed it as changed or canceled it but still had taken our money. I rang customer service once again to enquire what was going on. I was promised another rep would contact me shortly that never happened. I logged onto my purchase order 24 hrs later and discovered order had been canceled outright and then checked the credit card and money had been returned. So after wasting practically a week with these, who can only be described as oxygen thieves no computer and not one notification. of order cancellation. I neglected add they are immensely dishonest. keep a very wide berth of Dell Online services.
Dell's customer care is terrible - never buy from this company
I order 2 desktop screens from Dell on 4 April, which were given a guarantee of being in stock and shipped within 24-48 hours. Fast forward over 3 weeks to 27 April and repeated attempts to find out where my order is (and being cut off by their online and phone services), I finally find out that my order was cancelled two days after I put it in and no one from their company thought I needed to know! Since then, I've been trying to find out why it was cancelled, why no one told me, and when they will reinstate it to send the products I ordered. ...They have taken no responsibility for the mess up, not apologised and the only solution they can offer is that I put in a new order which will be shipped within 40 DAYS! This is the worst customer care I have ever come across - never ever buy from them! If there was a way to give them zero stars, I would - it is just shocking how terrible this has been.
- Verified customer
Painful customer service
I ordered a laptop online on 20 March 2020 from dell Australia website. It showed me 27th April as expected delivery date and hence I was expecting it to arrive by end of April 2020 because of CORONA epidemic. But the online dell site was showing no expected delivery date even in the last week of April. For the last few weeks it was only showing "Shipped - with local carrier". Now I tried to contact the dell customer care for at least 10, 20 times in one single day. Every time a girl takes my call, ask my order number then put me on hold for in...definite time. I really annoyed with that behavior. I wanted to know what is going on and when my order is being delivered. Now after getting really really annoyed with them I am publishing my review here.
Worst service ever
I ordered a desktop for work three weeks ago, it was shipped two days after the order. I have been checking the order status and it has not been changed from "in transit to local hub" ever since. So I called the customer service for an update, a lady picked up the phone straight away and asked me for the order number, then she told me she will put me on hold while she is checking my order details. I was on hold for an hour and nobody picked up the phone. I guess they just don't care about anything after they take your money. This will be my first and last time using Dell product.
Horrible service, mistakes, cannot provide service DO NOT PURCHASE
Paid for technician to fix broken screen, was told a technician would contact me in 4 days, months later nothing has happened, no refund, no service despite bringing it up with the Dept of Fair trading they have not refunded for the service they did not provide. Bought a new computer to replace the broken one and they sent me the wrong product.
Dell is good
In 2009,I bought a Dell studio 1745, the motherboard was fault, Dell technician came twice to fix it. I used the laptop to 2018 until I accedently broke the power button .Today, a technician came to fix my Dell inspiron 15 5570 screen. I think Dell is a good company.
Incompetent and dishonest
Ordered a laptop for a course I’m about to start. Delivery was 10-14 days. No problem, had a week leeway.
After the order was confirmed the delivery date was 31 days.
I immediately contacted Dell and asked them to cancel the order as was too late.
First they asked me to give them 24-48 hours to chase it up and see if it could be expedited.
5 days later, nothing so I went on hold to talk to someone. After 25 minutes, the call was picked up and then was hung up without a word being uttered. Another 25 minutes on hold and I finally talked to someone who said the order was cancelled and the refund would take up to 4 days.
Ordered Two screens mid March and paid on line. Dell Advertised in stock and 2-3 business days delivery. I therefore assumed stock in Australia. Given the current environment, was expecting a few days delay. Later that week received an email earliest delivery 5th May, so no, dell had to import stock obviously. I needed screens as I had to work from home. Contacted dell service desk, overseas call centre. Dell said would check and call back. Didn’t, had to call back following week. Dell then emailed confirming they would follow up. Didn’t. I Ema...iled back and told Dell I wished to cancel. They returned email and confirmed cancellation and refund would be given. Didn’t. I followed up by email. Dell confirmed would refund. Didn’t. Contacted PayPal and they rightly offered to raise a dispute. PayPal was very helpful. Went to raise the dispute when doorbell rang, this is four weeks after order. Screens turned up. Luckily my work were able to provide some monitors and luckily I had been looking but yet to buy direct from a store, otherwise would of ended up with two sets of screens. Dell obviously was taking orders when couldn’t deliver then stalled and lied about cancellation and refund and call centre didn’t have a clue what was happening. Absolutely woefull.
No customer service
Absolutely terrible. Do yourself a favour...Shop elsewhere. I have spent the entire day on the phone.(11 calls plus 2 hangups) They just lie that they will ring back. That means they won't. They Advertise as Dell Aust. but goods take 4 to 6 weeks for a delivery. Everyone I spoke to was not an Aussie, not that that is an issue. I cannot understand how they advertise as Dell Australia.
I was trying to purchase a laptop for my granddaughter, which I was told would take 10 to 14 days for delivery. Later, in another conversation I was advised I...
I purchased a lap top and associated relatively expensive mouse. All arrived quickly, but mouse wheel was slightly damaged - out of alignment so it didn't scroll properly. Advised Dell who quickly said they'd refund me for the mouse.
I had, however, asked for a replacement mouse not a refund. Despite many emails, they would not address the question of providing me with a replacement mouse. Response to my emails usually took days and kept saying the refund would come. Eventually the refund arrived in my account, but not once did they respond to my questions about a replacement.
- Verified customer
Inspiron laptops are poor build quality. Deplorable warranty cover for battery.
Bought a high end gaming laptop from Dell some years ago. Motherboard and battery began to have issues. Dell Australia only agreed to replace the motherboard because somehow they decided the battery has a separate 1 year warranty which I believe is against local consumer protection laws. Technician came over to replace the motherboard. This resulted from going from occasional keystroke/mouse pad blackouts, to a complete failure of the machine. Then the representative on the phone line tells me I have to pay for postage printing to have it sent ...for fixing at their facility after they broke my laptop during warranty cover. I found this audacious considering what was happening and wrote Dell a letter, stating I'm owed a full refund, given that this laptop is no longer performing to the specifications advertised. Dell agreed, which then began the final part of my headache with them, taking more than a month to do something as simple as issuing a refund. Hard to believe this is a multi-billion dollar company that cannot walk the basic competency. They're going on my blacklist with HP for selling sub-par overpriced products and sub-par services of ruining laptops with "refurbished" parts instead of new. I'll also be a node of word-of-mouth to friends and family, for my experience with them. It's a real shame because I was a huge fan of them, years ago. They were supposed to be better than companies like HP.
Questions & Answers
I am looking At Dell Xps13 but after looking the reviews on customer service it’s pulled me up quick. What changed with your customer service that would make me want to buy one.
Who,from dell, can make physical contact with me so as I can wrap this PIECE OF CRAP dell desk top computer around their useless head? We have struggled with this thing from day one. My 12 year old TOSHIBA lap top runs rings around this dell
Today, for the second time, Dell "updated" my computer and caused me to lose an hour's work. I don't want your updates and I don't want to lose my work so you can "advise" me about Dell products. I paid for my computer. It's mine. I don't want you taking it over and losing the work which I value.
J. Greg Deane
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