Reviewer Photos & Videos
Used hard for over two years!
Love this machine. Can't imagine life without it tragic as that sounds. My wife and I were slightly terrified at the price of the coffee machine when we bought it, but really wanted to move off pod machines and be able to just put the coffee grounds in the food waste.
Coffee every morning for the both of us, a couple each on the weekend days...then lockdown came along and workdays at home. Well the poor machine has been hammered and working hard and has yet to skip a beat. We've programmed it just the way we like, found a couple of sources of ...beans that are consistently good and just really enjoy the coffee at home, or in a reusable cup to take with us. So yeah, after all of that, it costs a lot of money compared to a pod machine, but wow it makes great coffee. Feel like we've actually saved money over the couple of years with better coffee than we get at most cafes and no pods in the bin. Back when we first got it we did think the coffee wasn't hot enough. Well my wife did, for me it is fine since I drink black coffee. Haven't heard a word about that in the last year so maybe it was just getting used to it not being burning hot...but then the beans aren't burned and sour either. Cleaning is pretty easy. Mostly just the trays, bean waste holder and of course regularly cleaning out the milk carafe. There is a piece that needs to be pulled out the side once every couple of weeks and rinsed, and somehow grounds seem to make their way inside the machine but it doesn't take long to keep it clean.
Purchased in September 2018 at Myer for $2,200.00.
Brilliant machine for the home office!
Good quality of coffee, very easy to use, quality easy to adjust for different beans. Have tried everything it does, Ice Coffees, hot chocolate, black coffee and cappuccinos. The frothing with soy and oat milk seems good as well. Happy with the product after 6 months of use. Only issue experienced is a regular air blockage in the system which we havent been able to clear ourselves but had to take the machine to a dealer. Update: Delonghi support kindly replied and it turns out I was not treating the filter appropriately under running water before putting it in. Really helpful support.
Purchased in November 2020.
Ok luke warm coffee if it works
Had this POS for the past 2 years now. We get continuous errors with "water circuit empty". Took it to a service center and after two weeks they couldn't find anything wrong with it. They had no idea and neither did Delonghi. Now the machine is making all sorts of strange sounds, seems like the pump for the milk is cactus or on it's way out. Problems started whilst this was under warranty within first year.
When this did work it was ok, if you like luke warm milk. If you want hot coffee look elsewhere.
Does anyone want this for parts?
Purchased in January 2018 at The Good Guys for $1,900.00.
Best Christmas present
Best Christmas present
5,000 coffees, still going strong and yet to have a problem.
Any questions, the 1800 number has trouble shooters waiting to help and get this any replacement parts are free!
I just had it serviced by Bravo in St Peters and walked away with their custom blend beans, cleaning products and so thrilled with their service too
I own a venue with dozens of appliances both domestic and commercial and this machine is by far my most favourite
Thank you DeLonghi for your outstanding dedication to great products, great service and great suppliers
One very happy customer xoxo Ho, Ho , Ho
GREAT WHEN IT WORKS
Have had issues with this machine about to go into service for the 2nd time, not even 2 years old, disappointing, milk jug replacement and seals in first 7 months, then 1st service before 12 months,and now again, noise when frothing milk. Don’t know if i would purchase a Delonghi again.
Purchased in December 2018 at Harvey Norman for $2,200.00.
Everything we ever wanted and more
Just love the way you can customise the coffee and create a profile name. You can adjust the temperature to create hot coffee or just how you like it. Saving your own personal settings is just perfect. I have to say having done so much research before buying this machine, we are not disappointed. Awesome!
Purchased in October 2020 at Harvey Norman for $2,500.00.
Small machine but makes excellent coffee!
I highly recommend DeLonghi for their excellent products and after sales service. This is my first review about a product - I decided to do one because I've been so impressed with this coffee machine because it does not take up a lot of bench space, I've had it for over 3 years and it still continues to make excellent coffee. Also, customer service from DeLonghi is very impressive. I dealt with Agnes, and she promptly sorted out an issue I had in a friendly and professional manner.
Purchased at Harvey Norman.
Great coffee - must be calibrated though - Milk not hot enough
I've had this machine for a few years and it is the best Super automatic I've ever owned . But you need to have the right settings.
Just a few tips , (if you are going to purchase), to get the best espresso based drinks out of this machine. Well worth it to calibrate it (As the preprogrammed recipes are not very good)
1. Use FRESHLY roasted beans (no supermarket beans!)
2. Don't use Oily Dark roast / Flavoured beans, this will clog up the grinder eventually.
3. Preheat your cups with hot water from a kettle (no need to use the cup warmer from the machine , hot water from a kettle works better)
Purchased in February 2017.
No coffee shops open perfect answer
I bought this machine in June 2020, although we both feel coffee could be hotter (nothing 20 secs in microwave cant fix) it is easy to use with great menu options. As long as you do water test first, and in most places in Aus lowest setting for water hardness works, does not need descaling that often. Great easy to use and clean machine.
Purchased in June 2020 for $1,600.00.
A few years ago, I bought the previous model of this coffee maker. The design of this design looked then like a prototype, not a final product but at least worked. After 6 years of usage, the maintenance becomes too expensive so we have decided to purchase a new model. To my surprise nothing changes, the software is written as before by the first-year student and it is poor quality e.g. checks ¬ requested components: coffee, milk, or water during beverage production not before. As a result of this “functionality”, the process has to be repeated.... We have decided to purchase the most expensive model capable of chocolate production but the carafe is so poorly designed that is impossible to pure a chocolate without spillage. The device is quite pricy and should be designed with more attention to details.
Purchased in June 2020 at David Jones for $2,000.00.
After two years , my coffee was being made without much froth. I use descaler and milk clean. One of these reply’s Delonghi suggested cleaning the groove in the knob of the frother. I cleaned it with a tooth pic and it works like new again. Prompt reply and help from Delonghi.
Purchased in December 2018 at Harvey Norman for $1,900.00.
- PrimaDonna Elite ECAM650.55.MS
Customer Service Masterclass
I would just like to offer some positive feedback on a customer service experience I had today.
I was a long-time Breville coffee machine supporter but when my most recent one delivered its last brew - I knew it was time to look at a new machine.
On a recommendation I was encouraged to look at the La Specialista. I had two weeks of wonderful coffee and then on the weekend my coffee dream came crashing down...Lights were flashing and the coffee wasn't grinding...so I followed the care instructions, but still was not able to get the machine t...o work...so this morning I packed it up and took it back to Domayne at Bundall, where the Sales Person - Storm - was very helpful, and put a call into to the Delonghi Sales Executive Suzy Harper. Suzy offered to visit the store and have a look to see if she could figure out what was going on. I received a call from Suzy to say she had resolved the issue and the machine was working perfectly...now here is the bit which then really made the Delonghi experience even more impressive...Suzy offered to drop off the machine to me on her way home...and THEN she made me a coffee, and showed me around the machine - just WOW! At a time where customer service seems to be on the wane in most industries - this experience will go a long way to restoring my faith in what customer service should be. BRAVO Suzy, Domayne & Harvey Norman!
Purchased in July 2020 at Domayne QLD, Bundall.
Great machine but luke warm coffee
The machine is easy to use and looks so impressive. The only thing I can fault is the temperature is not hot enough. I have put it onto the hottest option and tried to heat up cups etc, but still not enough. It is still luke warm.
Purchased in May 2020 at Harvey Norman Retail Stores for $2,400.00.
Big Thankyou to Harvey Norman Noarlunga SA & Eddie from Delonghi
Loving my new machine, I upgraded from a pod machine and absolutely love it! Love the wifi and the programming and how I can make a coffee from an app on my phone.
Eddie from Delongi who came out and gave me an amazing Demo was fabulous, full of energy and such an amazing representative of the brand. Loving my new Delongi and can't imagine life without it.
Purchased in February 2020.
Had a Delonghi fully automatic machine for 12 years prior to this new unit. Sadly, it died which is understandable after the use it had.
With this new one, everything from the design & finish, to the easy operation makes this machine awesome.
Once set up via the phone app, it is easy to use. Basically tells you what to do after use.
Many coffee options & the coffee is always hot.
Highly recommend this unit. Thank you Delonghi
Purchased in February 2020 at Harvey Norman Retail Stores - Appliances.
Questions & Answers
My machine won't go past the first step of descaling. It won't move onto the 'Rince and fill with plain water' step. It only says place 2ltr container in place. I have used 3x lots of EcoDecalk. What can I do?
I have had this machine for 3 years now. Recently when I plug in the milk carafe the machine trips the electrical circuit and shuts down. Without the carafe it works perfectly and has no electrical problems. What could be the reason for this?
I have a DeLonghi Prima Donna Elite Experience. I have customised a coffee that I call a Ristretto. It’s 20ml of water with maximum aroma. I usually make two of those as a double shot but I have to make one at a time. Is there a way I can customise for it to make two drinks at the same time? I have tried through the app and haven’t been successful.
Get an answer from our members and DeLonghi representatives
With advanced features such a touch screen and the ability to save your drink orders, the DeLonghi PrimaDonna Elite is a time-efficient automatic coffee machine that’s top of its class.
When you’re paying for the DeLonghi PrimaDonna Elite, you’re mainly paying for the wide range of customised settings it offers.
- Choose your coffee aroma level (6 levels), your preferred coffee quantity, and favourite type of drink. You can save your preferences after entering your name, which the machine ‘remembers.’ For example, here is a coffee order that the PrimaDonna Elite can save: ‘John: cappuccino mix, large size and strong aroma.’
- Choose how fine or coarse you’d like your beans, with programmable settings from 1, 3, 5 to 7
- Double shot function is suitable for making two cups of coffee at the same time, or a double shot of espresso in one glass
- Equipped with an exclusive chocolate function with a dedicated jug, which lets you make milk-only drinks for the kids, too
- A large interactive touch screen display lets you choose what kind of drink you’d like
- Integrated milk frother sits inside a clear milk carafe, letting you see how much milk is available.
- Milk carafe is designed with an auto-cleaning function
- Smartphone app available lets you select and change your coffee preferences, and connects with the machine, so you can request a coffee before you walk in the door. It will start grinding your beans pronto.
Please note that the difference between the $ 2, 499 650.55.MS model and the $3, 199 650.75.MS is that the more expensive machine features a 4.3-inch TFT colour touch display, compared to the 55's 3.5-inch display.
|Category||Fully Automatic Coffee Machines||Fully Automatic Coffee Machines||Fully Automatic Coffee Machines|
|Pump Pressure||19 bar||19 bar||15 bar|
|Input Power||1,450 W||1,450 W||1,450 W|
|Dishwasher Safe Parts||Yes||Yes||Yes|
|Water Tank Capacity||2 L||2 L||2 L|
|Dimensions||260 x 470 x 375 mm||260 x 480 x 375 mm||260 x 470 x 375 mm|
|Features||Display Panel||Touch Screen||Touch Screen|
|Bean Grinder||Integrated Burr Grinder||Integrated Burr Grinder||Integrated Burr Grinder|
|Coffee Bean Capacity||400 g||400 g||400 g|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Metal and Black||Metal and Black||Metal and Black|
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