DeLonghi Primadonna Exclusive ESAM6900M

Not hot enough – If the machine heated the coffee better I would give it 5 stars. Happy with overall performance I just dislike warm coffee , have to put in microwave to get a nice hot coffee. Show details ·  1

Non working machine and lukewarm coffee – Just got the machine from a store, bought at Harvey Norman. Unpacked and plugged in. Switched it on. The display didn't light on. No coffee tonight :(. Going to replace it or refund it. Not sure who's fault is it, the store or Delonghi. The expectation from a top range machine for HEAPS of money has been smashed. Heaps of money for piece of not… Read more

working steel and plastic!!! Very, very disappointed.

Update on 21/04/2016. Brought the machine back to the store. After the device inspected I was told that replacement would be delivered to my place. What a great customer service!!! 5 stars to Harvey Norman. Looking forward to leaving real review on the machine after I receive the replacement.

Update on 25/04/2016. The replacement arrived on 22/04. We've been using the machine for 3 days now. So far so good and there are pros and cons:

Pros: machine design, A energy, great dense frothed milk; smooth tasty chocolate, customizable (6 profiles for everyone needs and preferences), detailed instruction/guidelines on DVD;

Cons: lukewarm coffee at MAX temperature; a bit noisy.

I have been talking to others automated coffee machine owners and I think that lukewarm coffee is a common issue across the automated coffee machines. However there are few tips and workarounds to make it warmer: preheat cups, preheat milk, microwave coffee to desired temperature.

All in all I would recommend it as it's a great looking machine making great tasty chocolate and coffee. For the hot coffee lovers I would recommend to look forward to manual coffee machines.

Good Automatic Machine but with manufacturing flaws – Bought this machine over two years ago, like most of people the I have an issue with the Luke warm coffee which isn't a big deal for me a least as I microwave soon after for another 30 seconds. Issue is when you use a milk based coffee using the milk frother jug. It is very easy to use with on screen instructions, even for a first time user. … Read more

Cleaning is a breeze simple and straight forward. But when you descale it takes ages to remove the descaler aftertaste. It is also very narrow and aesthetics aren't that bad.

I have one small issue which turned out to be a big issue. The grooves on the milk jug turning knob aka dial have worn, seems like cheap plastics, they recommend you to clean after each single use. You would think you can find that spare easily as the machine isn't that old. No. Having called all the recommended centres and they advised that to manufacturer have stopped manufacturing the knob, only option is to buy the whole milk jug which I don't want to. Called delonghi, they said they don't sell spares. It has made my machine unusable else I make hot chocolate or non milk coffee. Customer service was next to nil, looks like after forking couple of thousand dollars, we have no support. Even checked amazon us, UK, Italy and Germany no luck, with no avail on eBay worldwide too. Now thinking would have kept my capsule machine

This is perfect can’t live without it – Very happy with taste ,as long as it is organic and arabica coffee pods.It is easy to use,but requires frequent topping of water and cleaning,other than that , there are no issues.The machine works great.It is a little dear to buy initially,but the advantage is that it pays by itself in the long run.  Show details

Great machine, easy to use and easy to maintain. Makes a great coffee. I do use the steamer to heat – Great machine, easy to use and easy to maintain. Makes a great coffee. I do use the steamer to heat milk up. Easy to clean, descaler needs to completed when the machine tells you, roughly every 1-2months ( depends on how many coffees machine makes. Hubby really loves using it too.  Show details

I love coffee – We didn't need a new coffee machine, but when we came across this one we just needed to upgrade. We love it, no regrets. We like that it is an all in one, it grinds and heats the milk all in the one process. We have needed to repair the brewer, as it was spilling out ground coffeed (inside of the machine) but it has been working fine since. We have made 1200 coffees :)  Show details

Does not live up to its reputation – Coffee spills inside the nachine. Not marking coffee. Coffee not consistent and not satisfied. When it does make coffee it is not consistent and sometimes it will be weak and other times too strong! Show details

Great until it died! – The coffee was great and the milk frothing also great. Had a lot of great features and was the top of the range model offered by DeLonghi. I absolutely loved this coffee machine but by month 11 the PrimaDonna Exclusive died! Had an error code and apparently it was the internal circuit board that no longer worked. Not something I had expected… Read more

from such an expensive machine & I was absolutely disgusted and disappointed!

Eventually had it fixed and got rid of it very soon after the repairs were done.

So, I decided not to buy any DeLonghi products ever again.

Because of this awful experience I purchased a Breville Nespresso machine just recently. I missed having a coffee machine!

I’m not willing to risk having another DeLonghi product and have that die after warranty expires, especially when it is a pricy $3,000+ ticket item!

Long review but necessary I think.

Recommend? Definitely not.

Great.. at first – I have had this machine since 2012.. at first it was fantastic but after about a year it’s started to have some hiccups, it’s been in and out of repairs. I have taken it back to David Jones many times to be repaired, they aren’t concerned they just send into repairer for delonghi. It’s now constantly saying to fill water tank even when it’s full.… Read more

These days it’s hit and miss whether it will actually work when I turn it on. I’m now thinking of putting it in the bin.

VERY disappointed with this product for the price

Shocking don't buy it - I'd give it zero if I could – I bought this from David Jones. It's only ever delivered lukewarm coffee right from day 1. The manual steam nozzle pops off and its now started to malfunction whereby if you press to move to preground coffee it takes you rinsing and can't get out of It. It won't turn off so I have to turn it off at the power point. This kachine cost a fortune and… Read more

has been a HUGE letdown. I have no time to be mucking around to get things repaired when they are so new. Am furious at myself for spending that kind of money fo something that is so rubbish and not fit for sale. I should have taken action over it sooner but have struggled to find time.

oh la la – We have upgraded from same model from 6 years ago, not a day goes by where it doesn't deliver us at least 5 cups a day, I love it, love the taste, you ;earn to make it perfectly, cleans itself except empty the grounds worth every cent, even the second time round  Show details

Factory regulated temp.of milk / coffee eg capacinno hardly lukewarm – I bought my Delonghi Prima Donna Exclusive ESM 6900 May 2014 . It never deliver even lukewarm carpaccio coffee despite customer service tried to help me thro the phone so finally sent for repair and was 4/10 rating. then a week ago it was malfunction as it showed electric circuit failure and I had it repaired under Myers Care plan extended… Read more

warranty where the soliniod valve replaced by Delonghi authorised repairer in Perth Pump , infuser and rings replaced .i just recd and the Cappacino is just perfect so it is worth to get Delonghi to send to repairer or get quote as it is worthwhile mine was approx $164 charge to Myer care plan / Delonghi

It is easy to use 10/10

Easy to clean clean at every cup of coffee , descale menu , empty ground tray 10/10

Great machine, "coffee not hot enough" answer – This is a great machine and delivers as promised! One thing to note, this machine requires a 220-240 power source. If you are plugging it into a regular power outlet in your home it will never heat up to desired temperatures. If you do not have an outlet in your kitchen that delivers this higher voltage, A step up/down transformer will do the trick. Hopefully this helps with those cold coffees, good luck!!!  Show details

milk not hot – Milk does not get hot. Had rubber grommet sent out for milk pick up tube to increase heat for milk. Slight change in temp but not the recommended 60-70 degrees. I had the milk jug replaced free of charge but still no change to milk temp. I do the clean milk function prior to making coffee but no different. Have reverted to heating coffee in… Read more

microwave which defeats the purpose of being fully automated coffee machine. Apart from that not a bad machine. After sales service for this machine has been fantastic to say. Taking back to place of purchase today for refund. Look like reverting back to my pod machine until I find something else that makes the milk hot.

smart way of making HOT coffee – best coffee machine I've seen so far, for the ones that experienced the cold coffee problem, maybe your sales person didn't mention using the milk frothing CLEAN function beforehand will resolve this. this is a hidden trick not shown in menu. works every time. or use manual frothing also does the trick.  Show details

milk is not hot – i brought this coffee machine a month ago when i first got it the coffee was lukewarm so i rang up DeLonghi and they picked it up and took it back for a repair when i got it back it still made lukewarm coffee the hot chocolate is amazing but the milk is not hot and it makes cold coffee so i have to put the coffee in the microwave to heat it, if it made hot coffee then i would give it 5 stars very disappointed.  Show details

Machine is constantly been in for service – Machine constantly dumps coffee all over the inside of machine, long coffee mode has given us problems, recently had a selinoid go bad. Have had the machine in for service every six months because of above issues. Have called Delonghi several times over the last year and in my opinion they are not standing behind there product. You spend this kind… Read more

of money on a machine, it should not have to be serviced every six months. We clean it regularly and use it lightly in my opinion. Would never by another one.

Smooth coffee – Smooth coffee and excellent hot chocolate. Coffee is on the cool side but we have overcome this by not putting the thermal jug in the fridge - just the plastic insert. We also warm the coffee up in the microwave as we like hot coffee. Easy to maintain. This is our third coffee machine - we still have our 2010 machine. Our second one started… Read more

playing up after 2 years and it was replaced with a new machine as we had an extended warranty. We use the machine a lot and so will always take out an extended warranty when we buy a coffee machine.

Steam/milk delivery failure already!! – Just past warranty period and now this 3000+ dollar machine won't deliver milk or steam. Spoke to Delonghi and they said call a service tech for a "service" it's broken and needs repair not a service. Can't believe that this "top of the range" machine has failed already. Very unhappy.

Very Disappointed with top of the range DeLonghi Primadonna Elite coffee machine – Purchased my coffee machine and picked it up from retail store May 13 2016. Milk will not heat up nor froth, settings are set at most froth and max heat. Water also accumulates in tray, dont know where it comes from as I always keep a container under spouts to save water when machine rinses when first turned on. RRP for this machine is $3599.00 so very very disappointed. Have contacted DeLonghi and am waiting for reply.

Problem machine – I bought my machine 2 years ago. I must say it makes great coffee, but after a year and after warranty, the machine has a couple of solenoids but one gets stuck and won't deliver my coffee, also the heating element is not getting as hot as when new. I've always descaled it when it tells you to, I've always used filtered water and also has it own… Read more

water filter. I complained to delonghi but they weren't interested because the warranty had passed and told me to get a technician to fix. It would cost around $500. For these reasons I would not recommend this $3000.00 machine. Not happy delonghi customer.

Amazing Machine – I brought this machine today used beans supplied by Harvey Norman and this is cafe quality coffee it's fantastic. I did have concerns as I had read so many negative reviews about coffee temp but it's perfect. Not so hot that you burn your tounge but defiantly hot enough that you could not scull it. I would say temp is perfect. I will follow… Read more

up in three months time but this machine at the moment is everything I hoped for in an automatic machine and then some!

Perfect in every way – Perfect hot coffee with or without milk, amazing fully automatic machine. No problems at all making piping hot drinks straight out of the box. The Latte is superb and the Hot Chocolate is fantastic!!. I also love how simple to make single or double Espresso and add an extra shot to any milk drink.

DeLonghi Primadonna ESAM6900 – I have had my coffee machine now for 2 and a half years. It did take sometime to get use to drinking warm coffee. Now I love it, yes I use a grommet and it works well. My husband still has to heat his up in the microwave. The milk pump went and we new it was no longer under warranty. Went out and bought a Nespresso machine. That's nice coffee, for… Read more

pods a little expensive and you have to order pods online. Called to get our Primadonna fixed thinking it would cost heaps only to find that Delonghi not only did this under warranty but also had it picked up from country Victoria and returned. All done in a week. So happy we have our coffee machine up and running again. Delonghi customer service and support has been outstanding. If you have bought a machine and think the coffee is cold just give them a call they will send out grommets they work, just give it some time.

Takes Time To Master – After some time learning how to use the machine I am very pleased with my purchase. I happen to like warm coffee because that is what I expect for a cappuccino. We don't use the automatic selection for cappuccino and instead use the steam function with a hand held jug and thermometer instead. I use the automatic function for Latte in conjunction… Read more

with a Long Black as it makes it strong enough - I like very strong coffee. Also, sometimes I like an Extra Long Coffee with a little milk from the frothing jug because it gives me double shot coffee. I am going to set up Profiles so that I can make coffee for guests quickly. Have used the hot chocolate function and it tastes great, according to my son-in-law. I did the Chocolate function twice so that it was as hot as my son-in-law likes it. The cleaning functions are great. LOVE the machine!

coffee is cold – The machine would be fantastic if you wanted iced coffees. A lot of money spent for this machine, I wish I had purchased the Breville oracle machine. A friend has this one and it is amazing. I can't understand why DeLonghi hasn't solved the problem. Would never ever buy another DeLonghi product. Need to get your act together DeLonghi

Lukewarm - coffee every morning – Hi, I have bought this really expensive top of the range machine with the promise it was the best of the range and on the market, however now having it more that 3 months I am so disappointed. When you make a coffee latte or cappuccino it will not warm up the milk so you will have a lukewarm coffee almost to the point to of a cold coffee, there… Read more

is an option to set it for extra hot however this is for the coffee only and not the milk as it will not warm up the milk, I have brought it back to the official repair center and they double checked and informed that this is a design fault of the machine and I should not use milk from the fridge or heat it up in the microwave first.......I cannot believe it. Strong recommendation to buy another machine except if you like cold coffee. Checked the internet and there are many simllar complains of this coffee machine, maybe should have looked at the reviews first before I bought it Design When you make a coffee latte or cappuccino it will not warm up the milk so you will have a lukewarm coffee almost to the point to cold

Great coffee – Such a great machine. Allows you to adjust pretty much every control there is from grind coarseness, milk froth, strong/weak coffee etc. The personal settings allow me and my housemates to have it the way we like it with the press of a button. It's quiet and sturdy and fills the kitchen with a great smell in the kitchen. The coffee is smooth… Read more

with a great crema. I don't know how I lived without it to be honest. Best way to start my day. Quiet, silky smooth coffee. Little while to heat up first thing.

Cash Back on DeLonghi Prima Donna – I was to receive a cash back redemption of $250.00 in september 2013 to this day I have NOT received the cash back redemption to this day have made countless emails and phone calls . When are you going to honour your promotion.????? No doubt you want to publish my review .

Service is non existent – This is an expensive machine. We put up with intermittent problems with the electronics for a couple of months but finally took it to get the touch buttons fixed in November. 3 months later after multiple phone calls, a myriad of excuses (the parts have to come from Italy for example ) we got it back but only after threatening consumer affairs. It… Read more

was fixed by taking the parts from a new machine. This is the last time I will ever buy Delonghi, their service ethic is non existent. Their agent in Melbourne Service Sphere was far too protective of Delonghi and made too many excuses.

The coffee machine is great when it works.

'General Alert' get used to it – This machine is simply unreliable, I have had the misfortune to own one of these for 2 months and I have not been able to make 3 consecutive cups of coffee with the 'General Alert' message. I've cleaned everything 5 times but the infuser simply gets stuck time and time again. I've never used it with milk attached so you might think I could just make expresso without having to clear the 'General Alert' message constantly. It dosen't work