BEWARE No Delivery No CommunicationI have ordered several times from this website with no real problems , my latest order was over 4 weeks ago, we paid directly into there New Zealand Bank Account as we normally do. I have followed up with 3 emails asking for shipping details no reply was forthcoming. Bad customer service .Checking there website today to log onto my account only to find Access denied blacklisted so obvoiusly this is how they deal with customers who they can't reply to after taking there money.
Huge warning don't deal with these guys Show details
There is a problem with their websiteWant to buy coffee machine. All products state Display on them. Cart will not allow payment. Site tries to redirect payment to Paypal but takes too long and doesnt in the end. The site has either been hacked ( display words on a lot of items or there is a scam going on. Also no reply from the Owners having tried several times. Avoid purchasing until everything is cleared up.
Don't buy from these guys- they don't communicate and delayI have now tried at least 10times to get an answer on when my goods might be delivered but I am just ignored. Don't buy from these guys- they don't communicate and delay!
I am talking to paypal at the moment!
Won't respondI have now tried at least 6 times to get an answer on when my goods might be delivered but I am just ignored. I have purchased from them in the past but that was a few years ago and they were brilliant. Now I don't even know if I will ever see my products as they simply don't respond to any contact.
Excellent product and excellent serviceVery happy with my new oven which arrived in perfect condition. Despatched quickly and arrived in NZ without too much delay.
Well packagedHave ordered several times from you it must be ok as we will buy again. Always well packaged generally allow 2/3 weeks eu to nz.
Good range but website is a little clunky and communication could be betterWhat I ordered arrived in good condition and is working fine. It wasn’t clear to me where my order was at up until the delivery company took hold of it. Show details
With minor tweaks could be greatThe web site is reasonable, but it is not clear that most of the appliances listed are actually not available. You need to tick a box to filter down to only what's available. Bank details are incorrect.
We ordered at the start of the pandemic so expected delays.
Emails went unanswered and there are no phone contact details.
Once the items were shipped with FedEx, process was extremely smooth, timely, informative. Items were very well packaged. Show details
Excellent serviceWe ordered a second oven and again had great service. Communication was excellent. Very well packaged and kept up to date when dispatched and when would arrive. Able to change delivery date with no problem. Prices about 25% less than Australia.
Not perfect!Well packaged, item delivered in good condition. Found data plate containing seriel no. has been deliberately scrapped off for some reason? Made it difficult to connect to ovens wireless features. Still waiting on reply to my email, not confident if we have warranty issues in the future! Miele H7860bpx oven purchaser. Show details
Excellent Service and ProductI was a very skeptical having visited this site for over a year, not sure if I trusted it as it looked too good to be true. However, after purchasing a Siemens induction cooktop,I was surprised to find that the price and product was excellent and the reviews from others were true.
I would definitely recommend anyone wanting to save money to use this company. The product came as stated and took my husband almost 30 minutes to unwrap. I was very impressed with the service and how well they packaged the item in order for it to arrive to Melbourne in 1 piece.
I would buy again and have already recommended to my family. Show details
I would buy again and recommendI bought from EU/Deluxe appliances an Electrolux induction cooktop very cheap and had no problems 7 yrs on. Last month I accidentally cracked the glass on cooktop so ordered replacement glass from them - everything still works just fine and looks new! Fast service and great value products - fragile items are shipped with excellent packaging. I would buy again and recommend. Show details
The Miele oven arrived in perfect condition and works beautifully. Thank youThe Miele oven arrived quickly to our door and is fantastic. Great company to deal with and the second kitchen appliance i have purchased with no problems and great savings. Thank you. Show details
Fast serviceI bought telescopic runners for my Miele oven. Great price and very fast service considering the product was delivered from Hungary to Australia. Packaging was excellent. Will buy again and recommend to friends and family. Show details
XCELLThe Wall Oven is way above all other types that i have come across. The Slide and hide feature is a plus factor, You are able to get closer when removing hot item out without reaching over a pull down door
Questions & Answers
Hello, I cannot access website, it says Access Denied, how do I contact you? Are you still operating? thanks
@Tammy. Site has been down a at least 3 months. Not knowing who the business owners are and no contact numbers, and no communication for months , can mean the business is no longer operating. All it i... Read mores known is they operated out of Hungary. Despite poor communication previously, they did provide good service. If you paid money already contact your credit card provider ( to see if they have insurance provisions) or contact pay Pal . Apart form these 2 options, any other means of recovering your money is non existent....good luck.
I have ordered Gaggenau oven and cooktop - order #6373 and #6374. My money has gone but I have no idea where the orders are at. Nobody will respond to emails (and no they haven't gone to my junk account) or web requests. Please help.
I have ordered several times from this company and I don't know the circumstances off your order, but from experience they are slow to reply.
However I have had nothing but good experience they delive... Read more
Thanks for the feedback. Much appreciated.
Hello, we have bought $28,000 of Gaggenau appliances through you. The Steam Draw which arrived does not work - we informed you within 24 hours, we got it assessed, its a manufacturing fault. But now you will not respond to arrange it being replaced? Please help.......
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