Patient and Professional - Customized My Perfect Sofa! I had such a great experience working with the team here to customize my sofa. They were incredibly patient and never once pushed me to make a quick decision. We spent a good amount of time discussing my needs, and they were very helpful in guiding me through the customization options to get… Read more
the exact dimensions I wanted. The entire process felt collaborative and stress-free. I am so excited to see the final product when it arrives! Highly recommend for their professionalism and custom service.
Outstanding service both before and after sales. Thank you for your assistance. The chairs are absolutely top notch. We definitely recommend Demirs fit your next purchase.
I recently purchased a queen size bed, bedside table and mattress for Demir Leather and I am so happy with my purchase! The bed and mattress are so comfy and the sales team helped me pick a colour and design that matched my home aesthetic. The bedside table matches perfectly with the bed and is just the right size for bedside essentials. I had… Read more
such a wonderful experience from calling the client services team to schedule my delivery ano installation to tailored and caring assistance when I visited the showroom. I highly recommend purchasing furniture from Demir Leather especially if you are after durability and comfort!
Reviews with attachments
- +7
Beware - Never Buy from Demir Furniture- the quality is terrible!!!!!! – I’m so upset with Demir Leather Furniture. Please do not make the same bad decision I did. Do NOT buy from Demir. The quality is terrible and the staff are abusive and do not care about their product name or reputation. Also the sofa is very uncomfortable that I cannot sit on it for long without my back and legs aching.i have been told that… Read more
maybe there is not enough padding in it.
Don’t be fooled by the staff’s initial friendliness and helpfulness- it is a front to get you to buy. They have ZERO desire to help you and make things right. In fact they do not tell the truth and blame the customer for damage to the Demir Leather products even though it is obvious that some of the products are second hand and others have been damaged during transportation.
And just recently I’ve noticed that the leather is bubbling on the swivel chairs. Because I live on my own these chairs are hardly used. - see pictures.
I took Demir to NCAT because I could not get them to resolve the problems with the furniture I purchased from them. There were issues with ALL of the things I purchased. I believe several items were actually supplied to me second hand.
But they blamed me for all the problems with the furniture. There were so many issues and the thought of what I went through makes me feel sick and very disillusioned.
And NCAT was no more helpful and believed the stories presented by Demir rather than my story which has now been validated by TWO LEATHER EXPERTS.
NCAT ruled that some of the items be refunded and some to be repaired, but the sofa was excluded from that and I was left with a damaged, uncomfortable, wrinkled sofa. And look at it - would you like to live with that messy damaged leather sofa
So then I was advised to claim insurance, but their assessor maintained that the damage was done during transportation. And that is what I maintained to NCAT but I’ve been advised that their decision is final and now there is nothing I can do.
I’ve written to the ombudsman but have not heard back - so everyday I have to live with this damaged uncomfortable sofa and swivel chairs.
I suspect some of the products supplied were second hand. The rest of the products were terribly made and were of very poor quality. The lack of padding makes the seats very hard and uncomfortable to sit on.
1) Leather is damaged by cuts, dents and lumps and bumps - after many months Demir came and fixed the cut but it now is scarred. Demir blamed me for the excessive wrinkles and bumps on the right arm. They said putting a soft rug on the arm caused it to gather moisture - what rubbish!!! But NCAT believed them and I got no compensation. Two leather experts have since told me that the damage to the arm was most likely caused during transportation. Tried to claim insurance recently but it has been rejected because of the leather expert report.
2) The leather wrinkles badly when you sit on it - a leather expert agreed the wrinkling was excessive - the Demir manager told me to smooth it out each night - that makes no difference
3) The leather had writing on it - after several months Demir erased it. Demir told me this was normal but I suspect it was labeled as being damaged.
4) The dining table glass and base were scratched and dented and to me seemed to be second hand - Demir replaced the table after many months of me complaining but the replacement table was also damaged- the manager admitted to me that the replacement table had come from his own house and I should be grateful- he admitted it was second hand. NCAT ordered them to refund the table but not the chairs I bought from Demir to match. So I was left with dining chairs and no table to match.
5) The bases of the swivel chairs were different and both were scratched and dented and to me looked second hand. The circumference of one was about 20 cm the other about 30 cm - refer to pictures. NCAT ordered the bases to be replaced but initially they brought very short poles too low for anyone to use. Then they took the 2 chairs back to the factory- when the chairs arrived back one had a slash mark caused by a Stanley knife according to the leather experts.
6) The sofa is very uncomfortable to sit on and a leather expert says it has not got sufficient padding and that is why it’s wrinkling so badly and uncomfortable- the pictures of the sofa I took in the shop does not indicate any wrinkles
Do not trust them - they do not stand by their promises or products and they have no reference to warranty that I can find on the Demir website
I had to take them to NCAT and only then I got a partial resolution. I then tried to get insurance but that has been rejected so I’m left with an expensive product of no value.
This is the review from the insurance leather expert
This information provided within this report is only a professional opinion and recommendation. Request Inspection of damage to lounge. Information Report requested by IVAA to inspect reported damge to the lounge of customer, Mary Eastman. Site inspection carreid out Friday the 24th of January. Mary raised concerns with areas believed to be damaged at the time of delivery resulting in indentations and raised sections on the side of the lounge. Another concern raised was the rippling effect to leather on the cushion sections. Mary noted this occured after the first use and not rerturning to a smooth crease free surface as expected. Observation and assessment. Issue 1- Small raised circles on left side of lounge. This appears to be caused by an external physical force on the surrounding areas. The leather surface has come into contact with a hard object behind the leather resulting in the leather stretching around the circular object and causing a raised small circle when returning back to the natural positon. Refer to photo 1. Issue 2- Randomised indent pattern on side of armrest. The armerest indent has been caused by an external physical force. The leather hasn't been damaged, but I believe the supporting foam has been crushed or permanently indented behind the leather surface. This is now not properly supporting the surface and causing the leather to rest back into the damaged foam gap underneath. Refer photo 2. Issue 3- Ripples in the leather surface located on the seat cushions. Excessive creasing and puddling effect on the surface is a standard sign of everyday use of a leather product. This effect can be exacerbated if a softer foam construction is used, inner spring supports are not used, or ill fitment of the leather cover. This is not a sign of poor construction, merely a comfort preference by the manufacturer for the end customer. The level of rippling for a almost new lounge does apears to be higher than usual. Refer to photo 3. Repair and recommendation. Issue 1 - Repair, Fill and recolour to conceal cut/tear. This can be carried out by Devine Leathercare Issue 2 - No repair method available to rectify issue. Issue 3 - No repair method available to repair issue. Notes. Mary noted previous assessment responses to her issue and all points did not allign to my findings. A simple lack of care during the trasnportation for the lounge appears to be the issue.
This whole episode has caused me enormous stress but I’m not giving up - Demir MUST be accountable.
Next stop is the ombudsman which I’m struggling to do - three years on and I’m still upset about my purchase from Demir Leather. The worst purchase I’ve ever made in my life - it is a BAD decision to buy from Demir.
I am a very unhappy customer
- +7
My Demir leather is terrible quality and very uncomfortable – Not only is the Demir sofa I purchased terrible quality but it is also very uncomfortable. I was told by a leather expert that the excessive wrinkling of the leather when you sit on it is because there is not enough padding on the seat which is why it is probably so uncomfortable- it is too hard because there is not enough padding. Buying from… Read more
Demir has been the worst experience I’ve ever had. As the sofa and chairs get older they are getting shabbier and shabbier and more uncomfortable. I compared mine to a similar leather sofa my friend purchased long before mine and the difference is like chalk and cheese- hers still looks fabulous and is very comfortable- mine looks aged and very shabby and so uncomfortable.
I’ve recently had a second leather expert sent by my insurance company who also disagreed with NCAT and Demir -refer to the 3 images taken by the expert with the problems circled on red.
I’ll post more as I get the information.
I found my Demir Leather products to be of very poor quality and the leather wrinkles and ages very badly. In fact I am sure that several items supplied to me were second hand. BEWARE - do not be charmed by their pretence of caring about you and your purchases. Once they have your money they will not care!!
They do not have a warranty statement on their website
Don’t buy from Demir they take no responsibility- most of the furniture I purchased was damaged in some way. The bases of the swivel chair were scratched and damaged and obviously second hand AND they were different sizes- NCAT ordered them to be changed but when they returned one was cut.
Refer to the photo to see what your Demir lounge will look like after sitting on it a few times. Compare it to the one from the show room.
Even Demir’s own brand cushions were delivered with dents
I took my complaint to ACCC and NCAT but really did not get the outcome I expected- Demir blamed me for the damage- Really!! And NCAT believed their story over mine as far as the sofa goes
This is absolutely 100 out of 10 of this sofa, with high-quality and graceful design. Show details
Lounge – Amazing service and outstanding quality! Thank you very much. We are very happy.
In-depth reviews
- +2
I thought we cannot afford it, but I was wrong – We have been shopping around and browsing online prior to purchasing our new sofa. One weekend after looking at 2 major furniture stores at Parramatta, I saw Demir Leather Store across the road. I told my husband that I just want to look and compare. We did not dare visit Demir store since I thought the price is out of our league. The moment we… Read more
entered the store, I knew we were at leather heaven coz I can smell and saw many beautiful sofas.
The owner was very friendly and so is the lady accounts manager. The owner showed and informed us the different types of leather. He also gave suggestions, colour etc. Our sofa was tailored made, we were told that we will have to wait for 4 months but we got the sofa earlier than 4 months.
I guess the main reason that we end up buying from Demir was the customer service and of course the impeccable quality of their sofa.
So, if you are planning to buy a leather sofa, Demir leather is highly recommended.
Worst experience of my life – After waiting 5 months (I was told delivery would be 3 months) the lounge was delivered but it was not the lounge I had selected. I immediately brought it to the attention of the delivery person who contacted Demir and sent them the photo's I had taken of the lounge I ordered. Demir requested I return to the showroom to "sort out" the issue. I… Read more
went into the showroom the following weekend, accompanied by my friend. It turns out the wrong lounge model number was entered on the order/invoice, it was inferred that it was my fault for not checking the number, I was abused and intimidated by the store manager. At no time would Demir accept that they made a mistake. The store manager even tore up my invoice/receipt and threw it on the floor. They accused me of just changing my mind, in other words they were calling me a liar. They refused to collect the lounge from my house in fact I was told they would not be collecting a "used" lounge. To cut a long story short, in the end I had to take the matter to Consumer Affairs and then to the NSW Civil and Administrative Tribunal. Fortunately, I was awarded a full refund, it was found that Demir had breached Consumer Law, by this time it was 10 months since I first ordered the lounge. It was a very long and stressful experience, which involved 2 appearances at the Tribunal, a lot work to get all the evidence together as well as statutory declarations, going to the Tribunal is very difficult and costly. I would not recommend this company to anyone.
Customer Service Redeemed! – received my replacement chair at the end of October and it works perfectly. Demir have also given a lifetime warranty for the chair so they have successfully converted an unhappy customer! Thank you. ———- Since my review below, Demir leather have contacted me and said the replacement chair will be delivered by the end of September. I am hoping… Read more
this is done.
———-
Faulty product. Terrible follow up and customer service.
Bought an expensive leather suite from Demir Leather in Chatswood. All smiles and keen until the deal was done. The salesman said the furniture was guaranteed for life (whose? Not sure!). However, the delivery was delayed to after Christmas although promised before Christmas and now it has been over a year when we have tried to get them to fix the swivel chair which was faulty. They took it away 3 months after initial complaint, returned 2 months later, still not fixed. I have since called several times but no one seems to return calls and if they answer they say they have to call back and no one calls back. This has been going on for a year! Still waiting for chair to be fixed!
Positive reviews
From the moment I walked into [Furniture Shop Name], I was met with warmth and genuine care. The staff took the time to understand my needs and guided me to pieces that perfectly matched my style and space. Their attention to detail and commitment to customer satisfaction were evident at every step. The quality of the furniture is exceptional,… Read more
each piece is beautifully crafted, comfortable, and built to last. I couldn't be happier with my selections, and they have truly transformed my home into a cozy haven.
Incredible Furniture & Service! I recently bought my furniture here and couldn’t be happier! The quality is top-notch, the designs are stunning, and the customer service was outstanding from start to finish. Fast delivery, flawless setup!! truly a 5-star experience. Highly recommended! Show details
Find out how Demir Leather compares to other Furniture Shops
Know better, choose better.
Demir is the best. They went above and beyond to accommodate our request and deliver the couch to us. The first time they attempted to deliver the sofa, it did not not fit but they came back again and brought it back dismantled and assembled it all in one day. They treat you like family and are such a delight to talk to. They really value their… Read more
customers and the sofa is of the finest quality. We are so happy to be part of the denier family and would vouch for them in a heartbeat. Thank you so much Demir! We love you!
Negative reviews
Two years waiting, would not provide a refund - 100% refund awarded by NSW Civil & Administrative Tribunal in March 2022 – After 2 years or damaged sofas being delivered and waiting for replacement, the wrong sofa was delivered and chairs delivered were not as ordered. We did not accept delivery of the furniture and requested a refund which was denied. We took our case to NSW Civil & Administrative Tribunal where we were awarded a 100% refund. Demir Leather operate on… Read more
a very poor level for a company that has been operational for many years, they even use hotmail.com as their email address. There are no surnames on any of their communication, even their "personalised" business cards only state their first name. Demir Leather do not itemise anything on an invoice which further confounds issues. Demir Leather failed to respond to emails. Demir Leather failed to answer questions about delayed delivery.
Disappointed with Service – Bought an entertainment unit in March 2021- delivery people took the unit out of the box on the road and brought it up the stairs without securing the door or it's drawers. Their dirty hand prints are still over the tempered glass. No amount of cleaning has removed it. Other problems not addressed satisfactorily either Show details
Worst sofa ever – After waiting 9 months for delivery, this recliner sofa is so uncomfortable it’s the worst purchase ever , in the past I had same brand sofa for 19years and had no problem with it, obviously manufacturers have changed standard Show details
Recent reviews
Recently had an excellent furniture. Very elegant, high quality of products with a reasonable price offered by Piere & Paula who assisted me through all the way. Thanks again for your effort. The furniture look absolutely stunning & eye catching in my place & I will highly recomend them to my friends. Show details
Thank you to the Demir team for looking after us when we purchased our corner lounge. Your warm, caring and honest customer service will have us coming back. The quality of the lounge is outstanding and we will never find anything like it. Your products are number one! Show details
We purchased our lounge from Demir. The quality of our lounge is spectacular. Thank you for the amazing lounge and the friendly and family like care you showed us. We will be back again again and again. Show details
We have purchased 4 sofas from Demir in the last 20 years and we keep on comming back in the store. We are always satisfied with the quality of the lounges, commercial grade sits and the quality of the leather. Show details
The staff at Demir Furniture are outstanding. They go above and beyond to make sure you get what you are after and are happy and satisfied. We love our new lounge and always get compliments on how elegant and comfortable they are. Highly recommended Demir Furniture Show details
Find out how Demir Leather compares to other Furniture Shops
Know better, choose better.
This is the third time we are buying furniture items from Demir in Auburn. Every time we had a great service from a very courteous staff. There is lot of choice of styles, colours, and price-range. Show details
Exceptional Quality – Excellent service. Friendly and welcoming. Exceptional quality. I have searched in every furniture store and you cannot get better than the leather quality in this shop. Purchased a formal lounge set 12 years ago, and it still looks like it has just been delivered. I’m back again for another L shaped lounge and arm chair. Simply the best quality! Will last decades.
Great quality, great service – Love the sofas we bought 12 years ago, still look brand new, so much so that we have just purchased another lounge for our other room! Great service, great quality leather
The best leather – All my friends & family bought from Demir leather So I thought I will go to have a look. I could resist the quality, confort and the design. The team of Demir were very helpful we ended by buying my favourite one thank you Demir for your support and generosity.
Great quality lounges – Excellent service and high quality leather furniture. Demir has a big product range and many unique designs and options to choose from. I’m very happy with the lounges I purchased. Will be back for more furniture in the future.
Great quality lounges – Overall had a good experience shopping here. Products were of a high quality, big range to choose from and helpful staff. Would recommend to anyone who is seeking quality lounges.
Very happy with Leather Lounges, Quality & Service – I purchased leather lounges from Demir Leather for my new house and I am very pleased with the quality. The customer service was great. They helped me select my lounge and provided the best quality leather. I had also purchased leather loungers from them 8 years ago. They are still good quality and shape.
Love Demir – A wonderful place to buy genuine leathers goods. Excellent quality and the finish is amazing. Love shopping in Demir and had been a customer for more than 8 years. Always proud to see Demir goods in my house. Expensive though but quality and finish amazing. Customer services the best. Show details
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Do Not buy from Demir it will break your heart and your spirit