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Part of Dennis Family Homes 4.4 
Dennis Family Homes VIC, Wodonga

Dennis Family Homes VIC, Wodonga

 Verified
Dennis Family Homes VIC, Wodonga
4.4

16 reviews

Positive vs Negative
88%6%6%
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Build Stage
  • Post-Construction
Customer Service
4.4
Site Admin ?
4.5
Timeliness
4.4
Structural Integrity
4.5
Plumbing & Waterproofing
4.4
Electrical & Lighting
4.8
Flooring
4.7
Transparency ?
4.6
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Samuel D.
Samuel D.3 posts
  Verified VIC, Wodonga

Extremely Poor After-Build Service/Warranty – My wife and I built our home with Dennis Family Homes and moved in March 2021. Just after a year of living in the home we noticed a large amount of mold growing on the ceiling, we notified Dennis Family Homes in April 2022 and a maintenance worker was sent to inspect. It was discovered that there was a leak in the roof that had caused moderate… Read more

mold damage in the ceiling over time. The mold was cleaned and covered however the maintenance worker was unable to fix the leak. Over the next five months Dennis Family Homes sent a roofer three times. We are unsure of what the roofers accomplished as there was no communication between us. The roofers never fixed the leak and now 8 months later after initially notifying Dennis Family Homes we still have a leak in our roof which is filling a bucket we are forced to keep in the roof cavity. For over a month I haven't gotten any response from Dennis Family Homes, despite contacting [Name Removed], the Area Manager of Albury/Wodonga; the Warranty Department; and Dennis Family Homes head office, who requested another area manager to call me back. We haven't had any roofers back to fix the issue for over two months. Take my warning and do not build with a company that obviously does not value its customers post build.

Samuel D.
Samuel D.   

Update: Contacted a plumber that came to look at the leak within one day of calling, fixed the… Read more

Scott F.
Scott F.
  Verified VIC, Wodonga

Very pleased and smooth process – The process was very smooth all the way through. Sales team was great at communication and working with us to get our design and quote correct. Our site manager was fantastic, he communicated with us every week without fail even if there was nothing happening on site, which made us feel more confident with the process. Show details ·  1

Abhi
AbhiVIC2 posts
  Verified VIC, Wodonga

Fantastic Team And Service – We are extremely happy with DFH. The whole team of Wodonga DFH is awesome. Special thanks to our site Supervisor Gorden and our Sales consultant Jess and off course Vanessa. From starting to finish our journey with DFH was stress free. Highly recommend DFH to anyone who wants to build their dream home. We build Hartley 363 and we are in love with our home. Overall journey with DFH was beautiful. Thank you Dennis Family Homes. Show details ·  1

Crystal
CrystalVIC3 posts
  Verified VIC, Wodonga

Amazing house, Great company – From the moment we walked into the first display home and met the sales consultant we knew wanted to build with Dennis family. Our build was done over the Christmas period and was still completed on time. The site supervisor kept us up to date the entire time and answered every question we had, we had a few issues that were sorted out so quickly.… Read more ·  1

The only thing we would change is we would have to be told things we could have upgraded, there were things if we had of known about at the timewe would have done. We love our home and would definitely build with them again.

Kim
KimNSW
  Verified VIC, Wodonga

Love the home – The build was seamless, the supervisor did a great job, nothing was too much trouble. Quality was fantastic, attention to detail great A couple of small issues when we move in which is understandable but they were dealt with immediately. This home was priced within our budget and stayed there. No hidden costs Show details ·  1

Damien Armfield
Damien ArmfieldVIC
  Verified VIC, Wodonga
Customer Service
Timeliness
Structural Integrity
Electrical & Lighting
Transparency

Great build with great people – I must say that from the start to the finish the build was managed in a very professional manner by our site supervisor. He would call us almost every Monday and bring us up to date with the progress of the build and what will be done in the weeks to come. The build standard and the tradies were of a very high standard and easy to get along with… Read more ·  1

and we’re very accommodating with some changes we made. As with any build there were some minor issues which were rectified to our satisfaction and in quick time. The cost of the build came out as we expected which was spot on. We would like to take this opportunity to thank Jackie from Shepparton and all the Dennis family team from Wodonga for creating a lovely building experience for us and we would not hesitate to recommend them to other people

Matt and Yvette
Matt and Yvette
  Verified VIC, Wodonga

Great service - We love our new home – From start to finish we loved the process of our build especially being first time builders hearing all the "horror stories of building a home". The Dennis Family team were very accomodating to our needs from the intial quotation stage right through to the final fixing stage. Anything we requested they would look into and come back to us with an… Read more ·  1

answer. Graham and the different trades were great and always helpful. The construction site always appeared neat when we visited the site and most importantly our finished home is amazing!!! We couldn't be happier and would recommend Dennis Family Homes to friends and family looking to build.

Janet and Kevin
Janet and KevinNSW
  Verified VIC, Wodonga

An amazing house delivered on time by an amazing team of professionals – The build was managed to an excellent standard by the entire team at the Wodonga office. The workmanship was first rate. The Company handled all issues (albeit minor) promptly and to my satisfaction. Costs were as contracted and as expected. Great Management by the site manager and area supervisor. The entire team went out of their way to keep us… Read more ·  1

informed. All inquiries during the build were handled with the utmost courtesy. We always felt we were in safe hands. This is our second Dennis Family Home and we could not be happier with the effort by the entire team.

Troy
Troy
  Verified VIC, Wodonga

Everything I could have ask for! – The entire Dennis Family team were very professional from the time we walked through the display home doors, right through to build completion and hand over. Staff where very accommodating to my personal needs and supplied all documentation in an accessible format for me to read and understand fully, as well as supporting me by providing… Read more ·  1

individual quotes for multiple funding bodies. The build itself ran very smoothly and was completed to a high standard and around three weeks ahead of the projected time. I really appreciated the supervisors weekly updates and his willingness to meet on sight without much notice. The sales representative continued to check in all the way throughout the build and this allowed us to make changes as we saw fit, all of this was with no complaints and with minimal extra cost incurred. The house turned out better than I could have hoped for with no problems at all throughout the build, I am very happy with the final result and can not recommend Dennis Family highly enough for anyone wanting to build, the Dennis Family Team obviously take a great deal of pride in the homes they build and it shows.

Simon
SimonVIC
  Verified VIC, Wodonga
Site Admin
Electrical & Lighting
Flooring

Disappointed – We were left disappointed with the customer service we received during our build. We found some of the trades lacking and felt like we weren't listened to at times and sometimes were spoken rudely too. Several of the trades had to return multiple times to fix poor workmanship during the build. As our first build we were excited and all that definitely changed once we got to site. We would be reluctant to build with Dennis Family homes again. Show details

Dennis Family Homes
Dennis Family Homes    

Hi Simon, Thank you for your feedback. We… Read more

Dave Sweerts
Dave SweertsVIC
  Verified VIC, Wodonga

Absolutely love the house – The build was managed very well . From start to finish , the whole team at Dennis Family Homes Wodonga have been extremely helpful , patient , and supportive which made the whole build experience enjoyable . All the tradies were great to work with and the quality of the work is outstanding and l would highly recommend them . I was also happy that… Read more ·  1

the price l was quoted was the price l payed no hidden extras . Thank you to everyone at Dennis Family Homes Wodonga

Angus A.
Angus A.
  Verified VIC, Wodonga

Everything you could ask for, and more! – Workmanship and build quality was second-to-none! We had two minor issues throughout the entire build that were resolved with no hesitation within one business day. The build was managed in a highly professional manner, our site supervisor gave us a courtesy call once a week throughout the ENTIRE build, never missing a week, to keep us updated and… Read more ·  1

informed on every aspect of the construction of our home. The customer service and support was outstanding from the second we stepped foot into the Dennis Family Homes display centre, staff were highly approachable, emails were responded to promptly, usually only a few hours later and nothing was ever too much hassle. Overall, we are extremely satisfied with the professionalism of Dennis Family Homes and will continue to recommend them to our friends and family.

KloeJ
KloeJ2 posts
  Verified VIC, Wodonga

2nd Time Building with Dennis Family Homes Wodonga – We built with Dennis Family Homes Wodonga 11 years ago and have just completed our 2nd build with them. Both times we have been extremely happy with the quality and finishes to our home and The Wodonga team have been great to deal with from start to finish. Our sales consultant, Shelley Smith was fantastic to deal with through the process and… Read more ·  1

nothing was a problem. She was patient with us and took the time to explain things when we needed her to.

I had the same Site Supervisor (Chris O'Keefe) this time around as I did with my first build and it was great to see a number of the trades were the same ones that I dealt with 11 years ago.

The one thing I really like about this company is that we get to be a part of the build. We got to meet the trades onsite and discuss things as we needed to and we were able to add extra items with the electrician which was really helpful. All the trades were friendly and super happy to help out.

It took a while for us to get to site due to land titles not coming through when expected, however once everything started it all happened so quickly and before we knew it, it was time to move in! We now have another beautiful Dennis Family Home and we look forward to building with them again in the future.

I would recommend Shelley and the team at Dennis Family Homes Wodonga to anyone interested in building a new home.

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Gorms
Gorms
  Verified VIC, Wodonga

We are so in love with our new house! – Workmanship & build quality have been wonderful, painting needs to be fixed a little, just some "run" marks running done a couple of the walls. Our site foreman was awesome & kept us posted weekly with the progress of the build! Customer service & support again was spot on. Any queries or questions we had were responded to very quickly.  Show details ·  1

Christine
Christine
  Verified VIC, Wodonga

Excellent House Build! – The workmanship and build quality through Dennis Family Wodonga is second to none. We are now 8+ weeks in with no major faults (which compared to other house builds we know is unusual but pleasing!). We were kept informed every week as to what would be progressing in the following week so we were never left wondering which was also a huge bonus!… Read more ·  1

The customer service and support was also excellent. Shelley Smith, who ended up being the sales rep that looked after us was upfront with everything and always keeping our best interests at the forefront. Graeme Jackson our site supervisor was also excellent always able to answer any queries we had (even calling on a weekend when we asked a question about something which we totally didn't expect)

Our only issue is the administrative error at the end with the paperwork at the end which means the incorrect price was sent to the bank for approval and only picked up 3 weeks out from handover. Maybe systems need to be improved to double check these items as we are now struggling with the bank to fix the error and get the extra funds required.

ali
ali
  Verified VIC, Wodonga

Very impressed with the integrity of staff and pleased with the quality of Dennis Family Homes – We built in a small town after knocking down our existing property, it was a little slow to progress (6 months) through planning after site tests then the CFA back log to approve BAL, but once the build started we were in within 6 months. The build was managed really well by the site supervisor, who kept us informed and up to date with progress,… Read more

we could not fault the plumber, bricklayers, electrician, tilers, cabinetry etc and fair to say my husband being a qualified painter did an amazing job on the paint work. The plastering left a little to be desired which the site supervisor was made aware of and rectified. The site was always left neat and tidy, reflecting the quality of workmanship of those on the job, we had no complaints from the neighbours throughout the build. Customer support and services was only ever a phone call away to our amazing sales consultant Shelley Smith who stepped up above and beyond her role from day one of meeting her in the display home. Her expertise and attention to detail ensured we knew exactly what we were signing up for and when a hidden site problem did arise it was dealt with professionally with an agreeable compromise achieved, no hidden costs! Staff at Dennis Family Office in Wodonga; Liz and Noni were also only ever a phone call away ( considering we lived 100km away) and could promptly update us on any progress through the any of the stages. The colour consultant was new to the job at the time and we struck a few issues with choosing kitchen laminates and banchtops but after a few attempts all was smoothed over and not an issue. We would highly recommend Dennis Family Homes to family and friends and if the opportunity arose would love to build with Dennis Family Homes again.

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