Dennis Family Homes
Verified722 reviews
- Pre-Construction
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- Mid-Construction
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- Post-Construction
on sighning over of the house we noticed scraches on most of the windows and sliding doors i brang it to sight managers attention and he said they would sort it and never did and few months later drive way and garage concrete started cracking witch now looks terrible Show details
Reviews with attachments
Dream house – Such a wonderful experience building with Dennis Family homes. Can not fault them. Everything ran smoothly from start to finish and I couldn’t be happier with my home. Huge thank you to my site manager who did an amazing job at ensuring the job ran well. A small issue of a blocked shower drain was rectified within days of me notifying the warranty team. Overall exceptional service from Dennis Family homes Show details · 1
- +2
It’s been five months since we moved into our new home at 7 Grigio Street, Shepparton, built by Dennis Family Homes (Job No. 85438), and we couldn’t be more pleased with the results. Reflecting on our experience, from the initial planning to finally settling in, we’re excited to share the journey and the highlights of our new home. While every… Read more
building project has its challenges, we’ve had an overwhelmingly positive experience, and we’re now ready to dive into the details of how everything came together.
SALES CONSULTANT ABIN PAUL
I want to extend a heartfelt thank you to ABIN PAUL from Dennis family homes for everything he did to make our home-building journey so much smoother. From the very first meeting, his professionalism and attention to detail were evident. He took the time to really understand our vision for the home and worked tirelessly to make sure every detail was in place. His communication was top-notch—whether it was answering our questions or providing updates, he always kept us in the loop and ensured we didn’t feel out of the loop at any stage of the process. One of the things that really stood out was his proactive approach. He was always a step ahead, anticipating potential issues and addressing them before they became concerns. His advice on choosing the right upgrades and finishes saved us both time and money, and he genuinely seemed invested in making sure we were happy with every decision. It was clear that he wasn’t just doing his job; he cared about getting it right for us. Even months after we moved in, he’s still been available to assist with any lingering questions or issues. It’s rare to find someone who goes above and beyond like this, and I feel incredibly lucky that we had ABIN PAUL guiding us through the entire process. If you’re looking for a professional who is knowledgeable, patient, and truly cares about the outcome, I highly recommend working with him.
Building supervisor CHRIS LAWFORD
I cannot express enough how grateful we are for having Chris as our site supervisor. From day one, it was clear that Chris wasn't just doing his job—he was genuinely invested in the success of our home. His level of professionalism, attention to detail, and commitment to quality were apparent in everything he did throughout the building process. Chris was always present and approachable, which made a huge difference. Whether it was answering our questions or addressing our concerns, he never made us feel like we were bothering him. He was thorough in explaining every step of the process, from scheduling to inspections, and kept us well-informed every step of the way. If anything needed attention or adjustments, Chris was on it immediately, ensuring that the work was done to the highest standards. What truly set Chris apart was his ability to anticipate potential challenges before they arose. He was always thinking ahead and making sure that everything ran smoothly. His calm demeanor and proactive approach helped us feel confident, even during stressful moments. It's clear that he has a deep understanding of the building process and an unwavering commitment to delivering a top-notch result. His organizational skills were also remarkable. Every part of the project was well-coordinated, and we were never left wondering what would happen next. We never had to chase down information or worry about delays. Everything from the timeline to the smallest detail was handled efficiently and with care. Now that we've moved in, we can truly see the results of his hard work. Our home is beautiful, and much of that is thanks to Chris's dedication and leadership on-site. We feel incredibly fortunate to have had him overseeing the project. If you're looking for someone who is reliable, skilled, and genuinely cares about delivering a quality product, Chris is the person you want on your team. We couldn’t recommend him more highly!
COLOUR CONSULTANT Our experience with the colour appointment consultant, was a bit of a mixed bag. While she was knowledgeable and had strong suggestions, there were moments when it felt like her personal preferences were a bit strongly pushed, rather than listening to exactly what we had in mind for our home. It did make the process feel a little less collaborative than we had hoped. While we ended up finding a good balance, I do think there could be more space for clients’ personal tastes in the decision-making.
PRE SITE CORDINATOR Our experience with the Pre-Site Coordinator was disappointing. Instead of feeling like valued customers, we often felt rushed and pressured into making decisions quickly. There were also moments where the communication came across as slightly rude, which made the process more stressful than it needed to be. We had hoped for a more professional and respectful approach.
Overall, we are extremely happy with the finish of our new home. Despite a few bumps along the way, the final result exceeded our expectations. The attention to detail, the quality of work, and the overall craftsmanship truly stand out. We’re thrilled with how everything turned out, and we’re so grateful for the efforts of everyone involved in bringing our vision to life. It’s been a wonderful journey, and we’re excited to settle into our beautiful new home!
Regards, Sarath Velayudhan Pillai Anitha Paul
David Family Corporation - Bad Developer – Please do not purchase from this people particular the developer Dennis Family Corporation. I am one of the victim of the unfinished unit of the Summerlin Parkside Residences which is the next project to be completed after this project. The developer is Dennis Family Corporation and the agent is Total Property Group. I purchased this unit in… Read more
late 2021. Just before sunset date in May 2025, I received an email as follow,
We act for the Seller and note you act for the Buyer in respect of the Contract for the above property.
The Seller formally terminates the Contract pursuant to clause 6.1(c) as it decided the Development is not Financially Viable (as defined in the Contract).
Pursuant to clause 6.2, all money paid by the Buyer (and accrued interest) will be refunded to the Buyer and no party will have any claim against the other.
This is what the developer as seller did this to me as a buyer. Their intention is clear, as I bought the unit just before Covid hit and now they want to cancel our contract and sign a new contract for much higher price with new buyer so that can earn more profit. Imagine our buyers deposit is sitting in the trust account and earning decent interests. The seller always gains on off the plan contract and the buyers are loser.
Please see the photos and the construction is nearly completed and yet they claim that this project is not financially viable.
- +6
Awesome experience – Our second time build with Dennis family Homes has been top notch , they have been professional from start to finish. The supervisor made sure we received a quality home. Any concerns was addressed as quickly as possible.The Admin team has been very helpful. They made sure all the paper work was done at the right time. When we received our house… Read more
it was as clean as it can be. We would like to thank Dennis Family homes again for giving us a beautiful home within an acceptable time frame . We thank all the supervisors and admin staff who was involved with our build. We would love to build again with Dennis Family homes.
Recommended, but remain vigilant – Overall I would recommend DFH. This is based on the ‘not too concerning’ issues raised by my appointed building inspector which were easy fixes and mostly agreed and fixed by DFH. The only items the site supervisor didnt agree to fix were those he said were ‘within DFH standards’ and because they were not impacting the structural integrity I left… Read more
these off which is ok. They did forget to install dishwasher added via a variation and also a retaining wall that was not constructed per engineering design which I had to raise and they provided me a credit. If I hadnt raised these it would have been missed at my loss so this brings the raiting down to 4/5. Otherwise I might have given them a 5/5. Something they can improve on. Good luck to future owners planning to build a house!!
In-depth reviews
Customer Review – Dennis Family Homes (now Simmonds Homes) Shepparton & Notting Hill From the moment I walked into the Dennis Family Homes office in Shepparton (now Simmonds Homes), I was met with a level of customer service that exceeded every expectation. The transition between builders has been seamless from my perspective, largely thanks to… Read more
the incredible team members I’ve had the pleasure of working with. 1. Clear, Honest, and Informed Communication Right from the initial consultation, Brooke Gribben (Sales Consultant) provided transparent and detailed information about the home options, pricing, inclusions, and build process. Her communication was clear, timely, and always honest, which gave me immediate confidence in both her and the company. 2. Active Listening and Personalisation Brooke took the time to truly understand what I wanted, not just in a house, but in a home. She listened carefully to my needs, budget, and lifestyle, and provided thoughtful, personalised suggestions that made the process feel collaborative and stress-free. Her attention to detail and understanding of my vision ultimately secured my decision to sign with Dennis Family Homes. 3. Guidance Through the Selection Process (Notting Hill) When it came to colour and product selection, Molly Werner (Senior Colour Consultant) was equally impressive. The selection process can be overwhelming, but Molly made it simple and enjoyable. She guided me through each decision with clarity and expertise, explaining every option and helping me feel confident in my choices. 4. Professionalism and Respect at Every Interaction Both Brooke and Molly displayed a level of professionalism and respect that was consistent in every interaction. They were approachable, friendly, and genuinely cared about ensuring I felt supported and informed at every step of the journey. 5. Clarity Around Choices and Variations I always felt informed and in control of my selections. Brooke and Molly ensured I fully understood the difference between standard inclusions and upgrades, and any cost implications were explained transparently and without pressure. This clarity made the experience smooth and built a strong sense of trust. 6. Responsiveness and Follow-Through Both Brooke and Molly were incredibly responsive. Any queries or follow-up items were handled promptly and professionally. Their consistency in communication and delivery made me feel valued as a customer and confident in the process moving forward. In summary, my experience so far with Dennis Family Homes (now Simmonds Homes) has been nothing short of outstanding, and that is entirely thanks to the exceptional service from Brooke Gribben and Molly Werner. They are both assets to the business and a large part of why I would not hesitate to recommend this team to anyone considering building a home.
• Colour selection stage • Dealt with a very knowledgeable lady - Molly, during our colour selection process. Molly was extremely supportive and read the situation perfectly. She was more than happy to give advice when asked, without being over bearing. We went in with a vision of how we wanted our home to look like. Molly guided us to… Read more
certain products/colour choices that would best suit what we were wanting, showing us a range of different products, whilst ensuring we were fully aware of any “upgrades” and costing that would come with it. We had a lot of questions and changes post colour selections due to our own change of mind. Molly continued working tirelessly to support and assist us, making sure we didn’t feel like we were being any trouble. Molly was more than happy to send through further photos/suggestions that we were questioning going back and forth via email. Molly had such a wealth of knowledge, from product availability, to what fit outs could be created and if there was something she didn’t have the answer to, she promptly followed things up on our behalf and made the whole experience stress free. I certainly hope the next stage of our build is as positive as this one!
I purchased an double storey ex-display Dennis family home when the lease period of the display and the original buyer of the house was over. I paid a premium for a dispay home even though I would have preferred building because I was worried about the quality of builds these days and the uncertainty of if the builder would go bust mid-build.… Read more
Before purchase, I noticed a bunch of issues with the house almost entirely related to the upper floor (the ground floor was built to a good standard).
The upper floor had a LOT of squeaking floorboard areas, many of the doors would not close as the latch would not catch and the staircase would creak a LOT. They assured me these issues would be fixed by Dennis Family Homes. And sure enough, the next time I inspected the house the creaks and squeaks were not that prominent and I naively thought its would probably disappear completely once I got furniture on the floor areas.
BUT after moving into the property I found out soon enough all the fixes were shoddy temporary cheat fixes. The creaking staircase was temporarily hidden by wedging little plastic wedges in between gaps which probably increased the gaps leading to more louder and prominent creaks after a month of moving in. Still, the most UNBELIEVABLE and DANGEROUS patchjob they did was on the squeaking floorboards on the upper floor. They actually used a LOT of needle pins hammered through the carpet into the floorboard. I have children and I found my 3 year daughter with pins in her hand twice and I thank god that she didnt end up pricking her hand! I scoured the whole floor and pulled out about 15 pins and my vacuum cleaner pulled up another 6. @Dennis Family, Do you realise the danger you but my family through?!! Now the upper floor squeaks very evidently in a lot of places and I feel embarrassed when I have guests visiting and they notice it.
So much for paying top dollar to buy a display home. I would not recommend anybody buy/build double storey homes with Dennis Family. They dont seem to be able to do it right. Single Storeys are probably ok. I just hope I can get them to fix it before the takeover by Simmonds Homes is complete (Simmonds bought the Dennis Family Homes building business)
Positive reviews
It was a pleasure working with Jo-Anne as my colour consultant for my new build. She was incredibly knowledgable, patient and supportive during the whole process. She was an immense help when making design suggestions that aligned to my vision, whilst maintaining consistency and meeting my budget. The showroom displayed all available products and… Read more
made decisions simple, giving me a feel for how my selections would pair together in the build. I am incredibly happy with the final design. Thank you Jo-Anne!!
I went to the Clayton show room and I met Jo she was lovely and super helpful. Knew exsactly what she was doing and we flew through the session. Lunch afterwards was a delight Show details
We recently embarked on the exciting yet overwhelming journey of selecting colors for our home build. With thousands of choices available, the process initially felt daunting. However, thanks to Molly’s incredible expertise, patience, and guidance, we were able to bring our vision to life with confidence. Molly’s deep understanding of color… Read more
coordination and design helped us navigate the most important aspects of our selection. She took the time to listen to our ideas, refine them, and ensure that every choice aligned perfectly with our dream home. Her ability to simplify the process and focus on what truly matters made all the difference.
We are beyond grateful for Molly’s assistance and professionalism. Her support turned what could have been an overwhelming experience into an enjoyable and rewarding one.
Again Thank you, Molly, for your patience and expertise.
Negative reviews
Can’t believe after 2 of chasing up and they still haven’t fix up their workmanship issues since the handover of a DISPLAY home. No one get back and too many of broken promises. Beware of the builder Show details
Find out how Dennis Family Homes compares to other Project Home Builders
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Communication is key to a positive experience – Our experience was compromised when Albury Wodonga offices closed, and we became an unexpected build and extra supervision responsibility which was a burden to the very busy Shepparton staff. Our site supervisor communicated infrequently with limited detail and opportunity to discuss the building progress. We were concerned by a number of quality… Read more
issues during the build which feel may have compromised the longevity of some aspects of the home . The house progressed slowly as there were months when nothing happened and we worried that the house had stalled completely. Due to our lack of knowledge of Shepparton staff we had no one to connect with to discuss our concerns. Eventually after intervention from the customer experience manager and the Shepparton construction manager the house was rapidly brought to a conclusion. This building process was such a drawn out stressful experience, it has resulted in us still feeling like intruders, instead of delighted home owners who have just been handed the keys to their dream home.Some simple policy changes and better clearer communication would help; remembering saying, “I don’t know, but I’m looking into it,” is more reassurance to a home owner than simply not replying. Sadly this is not an experience that we would ever want to repeat.
Ongoing dissatisfaction and disappointing experience – Building with Dennis Family Homes has been a frustrating and disappointing experience. While our site supervisor was excellent and tried his best to resolve issues, the overall service, communication, and quality of workmanship from the company were far below expectations. I would not recommend Dennis Family Homes to anyone looking for a quality… Read more
builder.
Six months after moving in, we are still waiting for major defects to be resolved: 1. Painting Issues: The house’s façade needs complete repainting due to poor-quality work by their tradespeople. Despite addressing some interior painting mistakes—where walls were shockingly painted in two different colours—the external repainting remains untouched. 2. Damaged Stone Benchtops: At handover, the stone benchtops were found with deep scratches and marks. A Caesarstone representative confirmed these cannot be repaired and the benchtops need full replacement. Unfortunately, the colour we selected is no longer available, meaning all benchtops throughout the house require replacement. Dennis Family Homes has failed to address this issue or provide a resolution. 3. Rusty Sliding Door Locks: Between installation and handover, the exterior handles and locks of the sliding doors rusted to the point where the key no longer fits, rendering the lock inoperable from outside the house. Despite raising this issue at handover, nothing has been done to fix it. 4. Structural and Material Defects: Beams with nails sticking out, improperly finished stairs, lifting door bottoms, fallen seals, plaster gaps, and a drafty, poorly measured front door that struggles to close properly are just a few examples of the substandard materials and workmanship we’ve experienced. 5. Kitchen Handles and Cupboards: Cabinet handles in the kitchen have already fallen off, highlighting the lack of attention to detail.
Additionally, one particular staff member in the office toward the end of our process was consistently rude and difficult to deal with, making an already stressful experience even worse.
Dennis Family Homes markets itself as a family-focused builder but has failed to deliver even basic service standards. Their communication is poor, and their lack of accountability for significant defects is inexcusable. I strongly advise anyone considering Dennis Family Homes to look elsewhere if they value quality, professionalism, and reliability.
Recent reviews
We dealt with Nem from Dennis family homes when we transitioned across from Dennis family homes to Simonds. We had a few issues transitioning across but Nem was about to resolve quickly for us and provide the reassurance we needed and get things back on track. Show details
Review: Home Showroom Consultation ⭐️⭐️⭐️⭐️⭐️ We recently visited the Dennis Family Home showroom for a home consultation with Jo , and were genuinely impressed from start to finish. She was welcoming, knowledgeable, and really took the time to understand our style and needs. Jo walked us through different options with just honest advice and… Read more
great suggestions that suited our taste & budget. Being able to see and feel the materials in person made a huge difference, and the design mock-ups they provided helped us visualize everything so clearly.
We left feeling confident and inspired. Highly recommend booking a consult if you’re building or renovating, it’s a fantastic way to bring your vision to life with expert help!
Both Molly and Nisha were excellent in their knowledge of electrical and colour selection Their advice and guidance was expert and much Molly was particularly knowledgeable and helpful in our build selections Show details
Our colour appointment with Danielle and Rachel was amazing! They were both so helpful and made the process fun and easy with functional and trendy recommendations without having to use too many upgrades. Danielle was able to get quotes back almost immediately which helped making decisions on the spot, we can wait to see the end result!! Thank you Show details
Danielle Ritchie was outstanding! She was calm, understanding, professional and walked us through all our colour and fittings options. I would highly recommend Danielle to walk them through Dennis Family Home options at anytime. Well Done Danielle❤️ Show details
I had a colour appointment recently for my new home and was impressed with the service I received. The colour consultant was not only helpful but also confident in her recommendations, which made the whole experience smooth and enjoyable. She took the time to understand my preferences and guided me through the selection process with expertise. I felt confident and excited about how my home will look. Highly recommended! Show details
My consultant was very helpful, meticulous and knowledgeable making this experience wonderful. I recommend if doing online make sure you get to see all the products you are considering in person ahead of the consultation, it makes it so much easier. Show details
Find out how Dennis Family Homes compares to other Project Home Builders
Know better, choose better.
I’ve been working with Nem at Berwick waters displays location on my pre construction. It’s been amazing working with him, he made it so easy and very transparent with pricing and process. Show details
Molly was very helpful and made our appointment smooth and easy for a very in depth process. I would recommend her to friends and family who are going through this process. Show details
Great service during sale stage. The sale consultant has been very helpful in answering queries and providing honest and valuable inputs and feedback. The construction started smoothly inspite of the acquisition by Simond homes. Show details
Our experience with interior designer Danielle from Dennis Family Homes was really great. She made our color choices really easy with the experience she has, making our home very beautiful. Show details
Joanne and the team were fantastic and professional. They made our consultation easy and relaxing, providing a range of samples and even a yummy complementary lunch. We highly recommended talking to the DFH team. Show details
We are very happy with the quality of construction, smooth communication, and timely handover. A special thanks to Construction Manager Darren Suell and Site Manager Tarek Eletr for their attention to detail at every stage of the build. Sales staff member Lucky Singh was also supportive throughout the process, and even the painting work by Abdul… Read more
from Raf's Painting was completed to a high standard.
The only minor issue we found was that the solar water heater unit was a bit bulky in size.
One aspect worth highlighting is that Dennis Family Homes engaged Group 4, an independent inspection company known for their professionalism and thoroughness—this gave us added confidence throughout the build.
Overall, we highly recommend Dennis Family Homes to anyone considering building their new home.
The service and designs were really great. Lot of options to choose from and they have a really good display showroom with ranging varieties. Our colour consultant Jo-Anne was really helpful and guided through the process of colour selection with great care. Show details
Dennis family Staff have been very helpful in organising our colour selection appointment. It was extremely convenient to be able to stay at the quest hotel the night before and avoid peak hour traffic in Melbourne the morning of. My partner and I would have struggled to make so many decisions in one day but thankfully we had Molly there to help… Read more
us. Giving great advice on popular colour combinations and a subtle / gentle push when we were indecisive was very much appreciated.
Jo-Anne, our colour consultant for Dennis Family Homes was super helpful and made the whole daunting process much easier. She offered useful suggestions and was not pushy. She did a fabulous job. Thank you! Show details
Convenience of location to do selections & not having to go regional where the build project is. Color selections were a seamless process with the Consultant having a great knowledge of the different products to choose from and moved through all selections in an efficient time frame to suit my needs. Show details
We had an amazing experience during our colour selection appointment. Our colour consultant was extremely attentive to our needs and provided us with a variety of options to choose from so we didn’t feel overwhelmed with choosing. Show details
Our colour appointment at the Dennis Family Homes Showroom was a truly enjoyable and seamless experience, thanks to the exceptional support from Jo-Anne and Nisha. The showroom itself made the process of customising our home easy and exciting, with a fantastic range of options to explore. Jo-Anne’s expertise and a keen eye for detail helped us… Read more
bring our dream to life. She provided thoughtful recommendations and ensured that every selection complemented our overall design perfectly. Her patience and professionalism made the decision-making process smooth and stress-free.
Nisha guided us through the electrical appointment with great care, explaining every detail clearly and helping us make well-informed choices. Her knowledge and friendly approach made what could have been an overwhelming task both simple and enjoyable. We are truly grateful for Jo-Anne and Nisha’s guidance and professionalism
Amazing visit, Molly and Nisha where great, good knowledge, and great input into my colours and electrical appointment, lovely display setup, made us feel relaxed the whole time, can’t wait for the results Show details
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