Bought sofa in Jan 2023 Expected delivery 12-14 weeks, got it nearly in August There is locking issue with sofa , emailed them couple of times no answer Waste of money , be careful guys Show details
Rip Off Merchants – Have been waiting more than 6 months for my lounge. Have been lied to twice about delivery. They have all my money. Won't return phone calls or reply to emails.
Reviews with attachments
Desired living- 28 weeks - no sofa – More than 28 weeks. Paid in full including delivery. Promised delivery date 31/10/2024 to 3/11/2024 and we sat and waited for 4 days. Nothing. Tried to contact. Sent them calls, messages and emails. No response. The website looks very professional but they are not!!
Worst company to deal with – I ordered customised Projector Lounges, TV table and coffee table last year July. I was told to delivered in 12weeks it took 16 weeks and received in November last year. The coffee table was defective and bend from top and not matching glass. We called same day but no one picked up and sent email with photos. The warranty department replied they… Read more
will reorder coffee table and didnt give any timeline. I waited till February and thought it should have arrived but nothing come through. I followed up but no reponse from calls. I sent email and they said there is issue with chinese warehouse and they have ordered again. I waited till April but nothing come through. We called and they said it will come by end of month. In the mean time we experienced gaps between sofa chairs and creases from the beginning. We also asked them to check and resolve the issue. They asked for photos and videos and we provided them but they said you customised sofa so that is normal. I was following every fortnightly. Melbourne office never pickup call, only the Sydney office pickup calls or chat from website. They always say coffee table is on the way. In July we sent email and they had no clue and said the coffee table is coming end of month. I followed again in August and they said they just moved office to different location and fire multiple people due to bad service. Again said coffee table is on its way, now after experiencing this much trouble, the customer service person said I am new and I will resolve your issue by end of this week and if not they will full refund back. I said I will lodge complaint in ACCC if not resolved. After week no one called and then the email came back saying coffee table was free item and all other issues were not an issue. I have lodge complaint in ACCC now. Lets hope the company can refund money.
Worst customer service – They delivered wrong colour. Colour of Sofa, Cofee table and TV cabinet doesn’t match with each other and all having different material even if we chosen same colour and same material. It’s more than a year now since we chasing two missing glasses (one for coffee table and one for TV cabinet) and they are not delivering. Neither they provide us… Read more
time frame nor deliver glass even if we paid them 100%. No phone call response, no firm answer in email too. Not recommending this people as they seems dodgy to me.
Beautiful White Recliner and Loving it – Our white recliner finally arrived after 4 months. Whilst the wait is long, and certainly beyond the standard timeframe, I will say its well worth the wait. I was getting impatient but now that is here, the couch is picture perfect in my living room. I guess nothing is running normal these days. Quality is good for what I paid for so would… Read more
recommend these guys to anyone wanting a bargain. I big thank you and apologies to James? who put up with my temper a few times when requesting an update on the item.
Worst company I've dealt with – Horrible company to deal with. Purchased a couch and coffee table package in November last year. The couch arrived late February and the coffee table was supposed to be delivered around 2 weeks later . Since then I have contacted them via phone in mid March , 3 times via Live Chat in April as they no longer answer my calls or reply to my messages… Read more
I leave on message bank. They have promised delivery on the 14th of April for the following week , then they also promised delivery on the last week of April , on the 11th of May I was promised delivery over the next 2 days , on the 14th of May I was finally promised delivery on the 16th of May between 12 and 5pm locked in. On that day they rang me around 3pm to inform me that they can't locate the coffee table as it may have gone on the wrong truck. [Name Removed] apologised and offered an extended warranty (which is probably not worth the paper it's written on) and promised to sort out where it is in a day or so. Since then I have had no contact. They deliberately ignore my phone calls as I've left 3 messages and on the one miraculous occasion that somebody answered the phone I was promised a call back from [Name Removed] in 15 minutes or so but I have continued to be ignored. My friend called them and left a message and they tried to call him back within 20 minutes which to me confirms that they deliberately avoid customers with complaints. I have nothing but utter contempt for this disgusting business and will be contacting Fair Trading. Anybody willing to purchase should be warned that if there are any issues with your order they do not give a damn and either avoid you or spin you lies to appease you if you do happen to talk to anyone. It has now been over 2 weeks since they couldn't locate my coffee table . I have yet to have received any contact from this atrocious business. Even the care package / extended warranty I was supposed to be sent seems to have gotten lost in the mail I guess. Not surprised with this lot. Miraculously on the 31st of May after another email of complaints they rang up within 10 minutes and promised delivery that very afternoon. Although I was sceptical, I nearly fainted when it actually arrived with even the care package and extended warranty as well. It doesn't take much to show some sort of customer service. If they don't improve things will become very grim for this company very quickly. I'm just happy to not have to deal with them ever again.
Positive reviews
Smooth experience with desired living – Fantastic result and a breeze. The sales person provided terrific service and was very knowledgeable and gave me a great deal on my large leather lounge. I would recommend however a way to track my order rather than waiting for updates. Show details
Great comfortable recliner – I have had these fabric recliners for a while and I love sleeping on them. The arm cushions were very important to me as I always rest on one side. I'm Very happy I bought these recliner.
Great service from the delivery staff – The two delivery people who delivered my new lounge today were fantastic. Very professional. My lounge was very easy to set up and it feels amazing. Show details · 1
Negative reviews
Company does not seem to support the warranty – This is the first negative review I've ever made. I bought a couch from desiredliving in 2022. It's a nice couch, I really like it. 18 months later the frame underneath one of the legs has broken. I contacted desiredliving in March 2024 to have it fixed (as it's covered under warranty). It's now August 2024 and a technician still has not… Read more
arrived to take a look.
Initially they were quick to respond when I first contacted them, but now they are quiet and will not respond to me or tell me when a technician will attend.
This is disappointing.
**Edit** 15/01/2025 They eventually got around to sending people over to fix the couch in November. It took awhile for it to get sorted but they eventually followed through and had it fixed. From what I understand they had issues with one of their contractors and so they had to find a different contractor.
Business not functional – Ordered and paid a deposit in store for a couch in December 2023. Two months ago they contacted me that couch ready for delivery and paid the balance. No delivery and company has since not been contactable, calls not answered and they do not reply to voice messages nor emails. The shop has shut it's doors. Update, finally delivered. Show details
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8 months not delivered misleading and fabricate stories fake ETA – I purchase 3 seater 2 sofas, 26th of December 2023 so far nothing delivered, fail to give eta and this business is absolutely misleading customers and this business is fraud, Please report to all effected customers for consumer business affairs asap, It is unbelievable this business stick hanging around and misleading customers without getting… Read more
any law-and-order punishment. Unfortunate there is no law protect for the customers. This business still selling and cheat people hard earn money no authority has question about them. This is not fare Definity this business needs to pay all back .
Recent reviews
Stay away from them. They are scammers – Lounge and coffe table received after 7 months of payment, flawed and broken. They send someone to fix it but he couldn't. Business stop taking calls and messages. No response from them and I am 4k out of pocket with faulty product sitting in my lounge. Show details
Good stuff – Desired living did wonderful work ok the recliners i received. Tried so hard to go for something other than a recliner as I always had one but I'm glad I went for one as it's very comfortable. Show details · 1
Unique lounges, great service in store – Great range in the Auburn shop. It's not my first time buying, but I buyed years ago in a different shop, the sofa then was great. Now I gave them my photos of my living room and they recommended each sofa and colour for it. Will update my review when delivered to me! Show details · 1
A great fit – Great classic lounges. The lounges are cheap but when my friends visit they don't think it is. It's comfortable. Have had the lounges for a couple months and the quality so far is good. Show details · 1
Very poor customer care and long wait for the product – I ordered a lounge in February 2023,they stated it will be delivered within 12 weeks,contacted them,reported it will be delivered in 2 more weeks time to ,didn’t come,contacted again,reported next month ,finally it arrived after more than 15-20 phone calls and emails.The phone calls directly went to Melbourne store most time and the lady answers… Read more
the phone calls were very rude ,after lots of arguments we were told it will be delivered by mid July and we organised a function accordingly ,but they didn’t deliver on the promised time ,it came after our function and the coffee table ordered along with this didn’t come ,made multiple phone calls again ,most times no one answered or the lady from Melbourne store will answer and talk rudely.Eventually the coffee table arrived yesterday after 9 months of wait and the remote control don’t work.Very poor company overall,i never recommend this store to anyone
Hi Nathan we are very sorry to learn of your… Read more
Very disappointing – Ordered couch in December. 6 months to arrive. Arrived without Australian electrical connections for the recliners. Contacted Desired living. They said they posted 2 x power pack cords to me on the 12th of July. Nothing has arrived. I'm very disappointed. Left multiple voicemails and emails for this company with no response.
No communication warranty still not completed one year later – When we received our lounge the footrest stools were missing and the coffee table glass was broken. I have spent the last year chasing this up. I was emailed- The Items have finally be loaded on board a container arriving into Melb in the 1st week of July We will post it out to you once it gets here. And then Nothing /silence and now I'm being ignored and not getting any response back! Do not use this company
never buy from here! – fake discounts, waited 6 months for sofa to arrive. communication and service was unforgivable and a disaster. they never communicate back except for deposits. handed a poor quality sofa after 6 months regular follow up. never responds to phone calls or emails. lie up on lie in delivery process. Never buy Online from this store.
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Happy and comfortable enough to sleep in – Decked out my living room with leather cinema chairs I bought from the Chatswood store. I have been using these for a week now and I love them. My kids always end up sleeping on them. It was a long search but I was glad I found these chairs. Show reply
Thanks for the help – Very affordable and good range in store. I decided to buy stock as I could not wait long to get a made to order one. I needed it urgently and they went above and beyond to get the lounge to me yesterday. Show details · 1
I'm happy with my bed and sofa – My first time buying a custom lounge and bed and I am very happy I did but it did take a long time which I did not know. My sofa is comfortable. Show reply
No delivery and no contact – Bought/ordered a new couch from the Campbellfield showroom in Jan 2023 and told delivery would be 3-4 months. Tried to contact in April, May and June with no luck. Leave messages, send email with no response. Only paid deposit , can only assume that no product will arrive Show details
Scam business – Bought a sofa in 2020. After months and months of delay, a broken set was provided. After > 2 years of contacting, I am still told my replacement is still in transit !!! And definitely, not an Italian leather quality sofa as advertised, just some cheap material that gets faded after a year, I decided to throw it away rather than waiting for a… Read more
replacement of a broken part
Unfortunately, there were not many reviews at the time i bought it. If you still use this company in 2023 after all the negative reviews here, you deserve it
It is confirmed now there' no replacement coming as they said (i was promised 4-5 times the… Read more
21 weeks wait on a 12 week delivery – We ordered our couch and were advised it would take 12 weeks. We recieved the couch 21 weeks later with poor communication, minimal response to calls, no email replies. The couch was good which is the only reason I didnt give one star. Don't hold your breath on delivery...
Worst company, dodgy and unreliable – We ordered some couches back in sept 2022 and was told we would receive them before Christmas sometime in Dec. it’s now Mid Feb 2023 and we still haven’t got these couches. They have made us pay in full and lied to us about item arriving in a Dec 2022 even thought we spoke to them early Dec a week before it’s supposedly arrival date. We are still… Read more
chasing them up to see if we can get a refund as we no longer want the goods as we don’t trust the company and that there are even couches coming. They don’t get back to us despite leaving messages and assuring that they will call. I have now had to reach out to ACCC and will also initiate a case with VCAT. Honestly save yourself the hassle, but from a reliable company, it’s not worth saving a few hundred dollars.
The worst company that I have ever dealt with – Absolute nightmare to deal with. Placed an order and have been waiting for nearly 4 months to receive the products. No one responds to the email. If you call them to get an ETA, they are so rude. Please never buy anything from this shop. They just provide empty promises and excuses. I will not recommend this shop to anyone. DO NOT BUY!! BE AWARE!!
COUCH PERFECTION!!!! – I looked online for at least 3 months, comparing quality, design and options. Decision made thankfully We received our couch and could not be happier. Comfortable and beautifully designed. Ordering online was easy, a follow up call from the vendor was made to me to ensure what I had chosen met my needs. Brilliant service. Couch delivered, assembled easily. Thank you so much!!!
The longest I have ever waited for anything in my entire life…. Apart from being pregnant! – Was told it would be 12 weeks…ended up being over 5 months. No communication on updates made unless I initiated it. Customer service was poor & the delivery date kept changing. Product itself arrived last night…FINALLY! Yay! But the quality is not what I expected! . The lounge is super low to the floor, doesn’t seem to feel or look like genuine… Read more
leather & no where near the quality of my other chesterfield lounge I bought from HARVEY NORMN 2 years ago in my formal lounge. Yes, it was twice the price however the customer service & quality of leather & workmanship was definitely worth it. Plus HN also keep in regular touch with updates & stick to their word all the way through. They did not make fake promises. They had a great delivery service. I will never order a lounge online again. All in all, I just wish I spent the bit extra & got a far more superior product, better service & better warranty. The whole experience was way too stressful. We live & learn.
Expectations surpassed – I was aware I was taking a risk with ordering a lounge suite online and was somewhat apprehensive during the long wait for it to arrive. I'm delighted to say, however, that it met my expectations in every way. The white leather floaty suite is superbly crafted and looks stunning. Many thanks to all involved for producing furniture at such an affordable price.
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Dear Naimish. We are sorry to learn of your… Read more