Reviewer Photos & Videos
Sofa and coffee table
It was easy to navigate the store, the range of products was acceptable, I don't know about the quality bcause it was only delivered yesterday and is still unpacked - I don't know about the assembly yet but I am annoyed that there was a piece of the coffee table missing
Would not recommend this company
I ordered a lounge in May l received it 3 months later and the colour is not quite right, it is slightly mottled instead of a solid colour but l am so sick of dealing with this company l have just kept it. This company never returns calls, or answer emails. l even had to phone to find out when final payment should be made and was advised l was a week late and that they had sent an email which they hadn’t it was just another lie. I am still waiting for 3 metres of extra vinyl which l paid for and have been feed continual lies about when it will arrive.
Stay away. There are better companies here in Australia
I ordered their Orion u lounge and absolutely not happy with the product quality. I complained to them but was told that they were minor defects. I paid 3500 to buy a new lounge with ‘minor defects’ and waited 3 months for it. It’s been weeks since my complaint but they have not done anything about it yet.
Have not received full purchase
I purchased a lounge suit with coffee table had it custom made in August and put deposit down.
I received purchase 3 mths later minus coffee table but had too send the rest of money on day of delivery.
Have been harassing them since delivery about our coffee table and getting the run around, it is now nearly end of March still no coffee table which is 6 mths later.
We are willing to fill customers in how bad these people are in responding to our recent experience with our purchase and how bad they are you can contact me on [Email Removed].
I would rather send my lounge suit back and get my money back never never again.
Do not purchase from this company!!!
A Lounge Bangon Righton as Researched.
Ok, I was looking to update my lounge when I accidently came across Desired Living. I had never even heard of them - another bodge fake scamming website I thought. So I researched deeper into their website looking at the different ranges of unusual nice products and displays they had. Then all of a sudden a pop up chat thingy pops up and before I know it, I'm having a type in conversation with this Harris guy and he's showing all the many of other different ranges of products. Anyway all was going too fast with this guy as it wasn't even 2 minu...tes and already he's quoting me a price. So like all online sales people, I'm getting the impression to immediately pull out my credit/debit card. 'Ok, stop right there mate' I thought. So I deliberately disconnected him and went back to the Desired Living website, to where I had started before Harris popped up out of the blue and started doing more research on their products. I even researched and read the positive reviews, skipping the negative reviews. Taking my time, I even found that Desired Living had an option where you could play around and customise and measure your own lounge to your desired taste and colour. Now having to know that there was that option, I patiently and carefully measured up my lounge room using a measuring tape, pen, paper, worked out what size, length, width, depth, dimension and colour I wanted the lounge, then saved all the info into where Desired Living offers you that option to save. So, did I go to the check-out after that? No, I simply printed it off, rang them, found their address, drove to their instore address and showed them the printout of what exactly what I wanted. I think I spoke to Nik??? Where he sat down with me, listened to me, and then started getting to work on his desktop computer and his desk, then explained everything to me. Even threw in a free coffee table of my choice to match to the exact colour and colour code of the lounge. And even threw in 5 years warranty. After been quoted the price, it was a little more than what I was quoted from Harris's product but I was happy with the product I wanted. Sorry Harris. Being told it'll take up to 12 weeks for delivery, maybe less or because of the pandemic a little more for the product/s to be delivered. After a few follow ups, it took 15 weeks and a few days. On delivery and arrival, the delivery guys' were professional and upon examining and careful opening and inspection of the packages, nothing was damaged. Installation was easy. And exactly how I planned and imagined how it would fit into the living room, giving that luxury finishing touch, matching all the other furniture. Overall, extremely happy. Would I recommend Desired Living? Absolutely 200% Thank you and Merry Christmas to all staff. Owh I almost forgot? What did I purchase? I purchased the Bradford Leather Sofa Lounge Set: SKU A202
Long wait but worth it
Our flake leather lounge set arrived yesterday and everyone that has seen it has commented on how good it looks. The wait time was around 13 weeks for us which is a bit longer than the 8-12 weeks advertised. However we accept this in this covid environment does impact everyone. Well worth waiting especially for the price compared to a similar couch elsewhere which was double the price !
Perfect customisation down to the finer details!
Firstly thank you for a wonderful couch delivered. We are impressed by the level of customisation that is possible via your website . I would recommend you somehow replicate it for your mobile users but perhaps that might be a bit more difficult for a smaller screen profile. Either way very happy with the quality and service and we would happy to be return customer if we ever need another sofa .
Great advice and down to earth
We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!
Positive Experience and happy with our Wiggum
Family and I are enjoying every moment in our new Wiggum recliner - have sent friends too.
Great service from helpful staff at Campbellfield and delivered almost 2 weeks earlIer than quoted.
One happy customer !
Good service excellent help
I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!
Impressive after hours service
I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend
I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it.
Picture perfect - thanks
We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !
ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living.
Good price and happy with my purchase
I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.
Questions & Answers
Any recent feedback about this company? I went to the Melbourne showroom and they were really nice and we ordered a set of recliners and a sofa. We paid a deposit but now after reading all the negative reviews I'm a little bit worried. Can anyone who has bought from them recently let me know? I checked their Facebook page but all the comments are hidden which got me suspicious. Thanks!
I like the prices, selection and designs shown on the website. But never get a "chat" reply, nor do they answer their phones. They sound like a very good product.. once received. But I'm scared by the neg customer service comments.
I want to ask them 2 questions. What items are on their "Flash Sale" being advertised. Also, there's a couch showing a price of $2699, but all of the colour choices add either $249 or $349. So this couch doesn't seem to actually be $2699. What am I missing?
Hey just got my sofa last week, I bought a few sofa sets, if I remember correctly the prices only change if you modify. I didint pay extra for colours but I think there was some colours that costed extra. They gave me a pretty good deal wouldn’t hurt to talk to them
They are very affordable, highly recommend you buy here, you get more than what you pay for. For what they are selling you are very much getting your moneys worth. I got my sofa today very comfy
Get an answer from our members and Desired Living representatives
Other Furniture Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.