??!
1 photo
Desired Living
4.0 from 91 reviews · View Statistics

Reviews

  • Product Quality
    4.4 (53)
  • Return Claim MadeYes (3) · No (46)
  • Warranty Claim MadeYes (2) · No (47)
  • Product Appearance As advertised (39) · Not as advertised (5)
  • Shipping
    4.2 (10)
  • Customer Service
    4.2 (34)
Previous
Next

Reviewer Photos & Videos

  • More
Eria H

Eria HSydney, NSW

A Lounge Bangon Righton as Researched.

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Long wait but worth it

published

Our flake leather lounge set arrived yesterday and everyone that has seen it has commented on how good it looks. The wait time was around 13 weeks for us which is a bit longer than the 8-12 weeks advertised. However we accept this in this covid environment does impact everyone. Well worth waiting especially for the price compared to a similar couch elsewhere which was double the price !

Product Quality
Incentivised ReviewNo

Perfect customisation down to the finer details!

published

Firstly thank you for a wonderful couch delivered. We are impressed by the level of customisation that is possible via your website . I would recommend you somehow replicate it for your mobile users but perhaps that might be a bit more difficult for a smaller screen profile. Either way very happy with the quality and service and we would happy to be return customer if we ever need another sofa .

Product Quality
Shipping
Incentivised ReviewNo
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all

Great advice and down to earth

published

We bought the new Fina model on recommendation from Jim . Very glad we took his advice because it looks great in our family room and it has all the tech features that a modern couch should have . We are one grateful customer !!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Positive Experience and happy with our Wiggum

published

Great experience.
Family and I are enjoying every moment in our new Wiggum recliner - have sent friends too.
Great service from helpful staff at Campbellfield and delivered almost 2 weeks earlIer than quoted.
One happy customer !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Good service excellent help

published

I have dealt with ambreen who has been extremely helpful both in helping us pick our pieces and after sale service. We are very happy with our couch and have a tv cabinet and a single armchair on order. While we love the furniture, the customer service is really what impresses us!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Impressive after hours service

published

I do wonder if these guys sleep or if they hire someone in a different Timezone to answer our chat requests . As I work odd hours , I reached out at 1 am in the morning not expecting to be answered ! Pleasantly surprised to find Emily responding to our questions . Ordered a London 3 seater chaise which arrived last week. Quality is good and happy with our purchase. The legs were slightly damaged during transportation but Desired living were good enough to replace them for us. Would recommend

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Oscar N.

Oscar N.Sydney, NSW

  • 2 reviews

good options

published

I was a bit overwhelmed with all the choices and options I could do for the sofa I had purchased but thankfully the staff at the store were very helpful and guided me well. My leather sofa set arrived over the weekend and I am very happy with it.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationchatswood
See all answers

Picture perfect - thanks

published

We ordered a bright green 3 seater chaise and we are thrilled by how it blends into our themed living room . We looked long and hard to find the right colour. Many places didn’t have what we wanted . We are glad to have found Desired Living - please extend my thanks to Jo who really helped with the colours and sending the colour samples a few times with patience !

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all

Amazing craftsmanship

published

ordered a europa chesterfield set from Jim in sydney, he was very professional and gave me excellent advice on colour choices for my man cave. The leather on the sofa is smooth and looks 101%. You just earned yourselves a loyal customer desired living.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers

Good price and happy with my purchase

published

I am loving my olive green chesterfield which we ordered from Desired Living in April this year. The quality is definitely better than I had anticipated given the price I paid for it. Would highly recommend to anyone who doesn’t want to pay the price tag for an overpriced furniture piece.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Anita g.

Anita g.Sydney, NSW

  • 3 reviews
  • 1 like

A long drive but worth it

published

took me an hour to get to the store, wish it was closer to the west. But so happy I took the effort, I found a great 3 seater recliner in stock. It has been delivered and to my surprise they put a free cleaning kit for my lounge. THANK YOU

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationchatswood
See all answers
Aiva M.

Aiva M.Metropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Online Shoppers

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceNot as advertised
See all answers
Noel K.

Noel K.Sydney, NSW

  • 2 reviews

Good product

published

They provide fully customizable furniture online so that was great. Had some really nice designs and the sofa that arrived seems good quality. Prices of the sofas are good but the shipping is pretty pricey.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
laylamae4u

laylamae4uHunter Region, NSW

Beautiful and comfortable

published

A big thankyou to Desired Living and the staff in sydney. The leather recliners arrived today and are amazing. I am sitting on them right now and these reclienerss are very comfortable. The shop in Sydney had a good range on display and Jim or Jason in the store was very professional and helped a lot. I am satisfied with the lounge desired living have provided.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store Locationchatswood
See all answers
Furniture Shops

Find out how Desired Living compares to other Furniture Shops

Know better, choose better.

Compare all
Seth y.

Seth y.

  • 2 reviews

Happy

published

Beautiful lounge i just got. Good colours recommended by guy in shop. Please with comfort. I will buy from here again should I need more lounges. I have my eye on some recliners I saw im shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSydney
See all answers
Roger Salcoodo

Roger SalcoodoSydney, NSW

  • 5 reviews

GREAT VALUE

published

Moved house, needed two sets a corner lounge and recliner set. Very surprised how these guys could modify the size of the lounge. Good selection of colours, I remember it taking my hours to decide. Lounge arrived last week and recliners today. Happy with both lounges, would have liked more updates while the sofa was being made.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
Amisha P.

Amisha P.Perth, WA

Sofa not delivered, its been 5 months now, not responding my email or call- they tell lie all the time

published
Customer Service
Incentivised ReviewNo
Store LocationMelbourne

Great service - courier attention to detail can improve

published

Thanks guys for delivering us a wonderful looking couch. Your service is excellent from the start and I would not hesitate to recommend you. However please use better couriers . I understand that they may not be directly related to your business however impression matters ! We would have been happy to pay them extra to remove the existing couches but they didn’t even acknowledge our request. Otherwise it would have been a perfect experience from us .

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers

Excellent

published

I have been using Desired Living for many of my clients design projects and now receiving a lounge I had purchased for myself today and i must praise them and Jim in particular for always providing excellent customer service and accommodating for what each of my clients required for their projects. I always touch base with my clients to enquire of the quality of the lounges which I always hear nothing but good things. I recommend the chesterfield range which was what I bought myself

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
Page 1 of 5

Questions & Answers

R J.

R J.asked

Desired Living

I like the prices, selection and designs shown on the website. But never get a "chat" reply, nor do they answer their phones. They sound like a very good product.. once received. But I'm scared by the neg customer service comments.
I want to ask them 2 questions. What items are on their "Flash Sale" being advertised. Also, there's a couch showing a price of $2699, but all of the colour choices add either $249 or $349. So this couch doesn't seem to actually be $2699. What am I missing?

2 answers
Melissa
Melissa

Hey just got my sofa last week, I bought a few sofa sets, if I remember correctly the prices only change if you modify. I didint pay extra for colours but I think there was some colours that costed extra. They gave me a pretty good deal wouldn’t hurt to talk to them

Benny D.
Benny D.

They are very affordable, highly recommend you buy here, you get more than what you pay for. For what they are selling you are very much getting your moneys worth. I got my sofa today very comfy

JB bohemian

JB bohemianasked

Desired Living

Good afternoon,
I would like to know when Harris is going to respond to me about the problem with my recliners, it may be something as simple as not being assembled properly.
But I am going from being a mild mannered understanding buyer, who supported a fledgling company to becoming incensed because I can't put both legs on a recliner that doesn't lock in.
Please don't disappoint me, I have been a supporter of a smaller business but I'm fast losing patience.
Joan Bulpit 0411 242 364

2 answers
Stephen M.
Stephen M.

Good luck with getting communication from them. Terrible!

kaycrowe
kaycrowe

Did you ever get a reply? They have taken my money and I can’t get a return phone call or email after 4 weeks.

Dudleygb

Dudleygbasked

Desired Living

Can anyone verify how good the leather quality is on these sofas? Is it real leather or is it more plastic?. That's what you call bonded leather. I see they are cheap but also only warrantied for 1 year. $2600 for 1 year isn't very good value for money. I'm looking to buy the leather Chesterfield but no one can tell me if the leather is real or not. Can't get samples or any info on how long the colour will last.

5 answers
Herbert
Herbert

Hi bro, they use real leather

Gerhard H
Gerhard H

Do not buy from this company

I have a sofa from them now and I am happy with it

Get an answer from our members

Details

Compare both Desired Living
CategoryOnline Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Living and SofasBedroom, Living and Sofas
Compare both Desired Living

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.