Dewalt Australia

I am very disappointed with these shoes. The quality is far below expectations — after just a short period of use, the stitching started coming apart and the sole began to loosen. They are also quite uncomfortable, offering very little support for daily wear. Considering the price, I expected much better durability and comfort. Overall, this product does not deliver on its promises, and I would not recommend it to others.

I purchased a Dewalt table saw from Bunnings in Pymble on 10/2/2026 - model DWE 7491 XE. It’s fantastic. No complaints. It was sold with a special ‘Redemption’ offer of a free fold up stand for the table saw. Redemption means you have to show proof… Read more

to Dewalt Australia that you did purchase this item from Bunnings in- no problem here. Take a photo of the receipt and attach it to the Dewalt ‘Redemption’ section of their Aus website. Do you think I can get past a certain area to progress to receive this offer…. No way. You have to provide your information re contact - phone, email so they can put you on their mailing list….. but honour their offer is just too hard. I wrote a honest and polite review about this on their website but they told me the next day it didn’t ‘meet their guidelines’. I wrote “Great machine. Biggest letdown is the redemption process with Dewalt Aus to get the bonus stand when purchased through Bunnings. Bloody hopeless”. Nothing offensive here. Beware.

No customer service. No service centres, apparently – A DeWalt battery that I bought less than a year ago just gave up. I contacted them and they told me to find a DW service centre. They gave me a link and I followed it but when I searched, no results were found. I tried several times. Although I… Read more

like DW tools, I won't be buying their batteries in future. Mind you, with no customer service I won't be buying their tools either.

Two years ago I purchased a pair of Dewalt clamps from Sydney Tools. Recently one of the plastic Jaw pads perished and as a result I attempted to buy a replacement on line via the usual outlets. I was dismayed the shipping from the USA would exceed… Read more

the cost of a new clamp. I then contacted the Dewalt organisation in Australia who advised they did not stock any jaw pads and told me to source them elsewhere. It turns out they are not available in Australia. As I understand consumer law, companies must stock spare parts for several years particularly when a product is still being sold. I have several Dewalt battery powered tools and fear that if any of them break down spare parts would be unavailable causing me to bin them. Very obvious to any fair minded person that leadership is the issue at Dewalt. Don't think Dewalt is a wise choice for anyone bearing in mind the unavailability of spare parts and the attitude of management.

A few years ago, Nov 22, I purchased a Dewalt Cordless Mini Blower. I wanted to start to add to my Cordless tool collection and have the same batteries to utilise. I had thought Dewalt was a good brand and one where they stood behind their products. My Blower started to malfunction after about a year. It operated intermittently and became quite… Read more

useless for its purpose. I have not overused it and, realistically, have had very little use. I contacted Dewalt to ascertain if they could do something to rectify this, as, following my research, this was a known issue for this item. The response was very unsatisfactory, extended, and really obvious that their service is focused on providing polite feedback and not resolving the issues. I had planned on building my outdoor cordless/battery tools around one brand (Dewalt), but now, I am certainly not, and I provide this feedback to assist others with their brand selection. Avoid Dewalt. They will not stand behind their products.

I have purchased many dewalt products over the last 6 months, products such as dewalt pole saw sold by the bike and brew at Maryborough QLD, has been fantastic and the battery operated pruners, batteries have long life and cannot fault the products at all, highly recommend.

The redemption offers are a total scam. I made a redemption claim in October. It is now March and nothing has arrived. It is very difficult to contact them. However I did find an email address. So I sent a follow up email in January. Again, come March. There has been no reply.

The worst after sale service and warrant imaginable – Atrocious after sale service. I bought a self propelled lawn mower August 2024. I used it 6 times when it failed to work due to a broken part. It broke 3.5 months after purchase and I was told I would not get my money back and instead it is a warranty claim. I sent it off for warranty in December 2024 where the store ordered the part (no issues… Read more

with the store as they are just a normal store who are the nominated local repairer). 8 weeks later no part. I have spoken to Dewalt Australia three times, each time I get “we will be in touch”, they never call back, I have emailed them at their request, no reply, I have reached out via Instagram and Facebook, no reply. I have now been without a mower for 8 weeks, no offer of a lend mower, no offer of money back and simply no replies. Do not purchase a Dewalt product, because if it breaks you’ll be sorry.

Chronic chuck wobble – Drill and drill driver both have serious chuck wobble, returned to Bunnings to be sent off and repaired under warranty, instead they returned both and said, "the wobble is within normal range"!?! Everytime I drill or screw something in whilst working on clients houses I watch the drill bit and screws corkscrew in like a tornadoes arm thinking to… Read more

myself, why don't I see this on much cheaper drills. If DeWalt think this is normal, maybe they are in the wrong game

De Walt NO De Fective YES – De Walt water blaster 3300PSI 9.4LPM DXPW3300 is a terrible product and De Walt are a egregious organisation I purchased the water blaster and within a week it stopped functioning, so I returned to place of purchase. They said,"Oh yes there is a known fault with this model, we will send it for repair". So De Fective continue to release product… Read more

with known fault to the consumer - there is something to think about

4 weeks later it returns and is functional

2 days later it breaks again - take back

This repeats another two times and I feel this is enough so I ask for a refund as a remedy under the ACL.

Their "customer service rep" writes a smug reply saying De Fective didn't make it so no refund for you

Wrong De Fective. The ACL clearly states if you allow your brand on a product you are deemed to be the manufacturer and you are liable.

I expect my refund and will enjoy contacting the ACCC

Terrible quality and warranty – I bought a drill driver. It lasted two yrs before the hammer drill wouldn’t turn off. Then the chuck just fell off. I had an extended warranty but DEWALT refused to honour the warranty. Giving various excuses. I won’t be buying DEWALT or Black and Decker ever again!

Very poor follow up – Forget about getting any support if the thing breaks or you need a spare part. Contact is ignored, the chat on the website does not get answered. Absolutely hopeless. Look elsewhere would be my advice.

[Content Removed] Services – I have paid a Dewalt 18V Kit DCD80HI-XE Bless at Sydney Tools Winsdor Gardens on 8/10/2024 GP N0: 50350048807330 I have been waiting over 3 weeks and have no received my drill.Sydney Tools are blaming Dewalt. I ring Dewalt Australia the there blaming Sydney tools. I am tired on the [Content Removed] SERVICE, tired of all the lies the getting… Read more

no-one to me an answer. Dewalt and Sydney tools are all about taking the trademans money with no accountability. To Dewalt I will report you to Consummer affairs, and Facebook [Content Removed] service not to help me.

$200 Warranty claim never received, Dewalt refuses to make good due to delay – I Purchased a DEWALT 18V/54V KIT DCZ596T2T-XE COMBO and an orbital sander in August 2020 costing ~$2k. In May 2021 one of my 6AH Flexvolt batteries stopped charging. The Dewalt website instructed me to take it to my nearest service center which was Melbourne Power Tools and Repairs (MPTR) in Preston, they took the battery and supposedly submitted… Read more

a warranty claim for replacement. I received no confirmation of the warranty claim from anybody. Months later after no communication at all I followed up with MPTR, who said dewalt was backed up with claims due to covid and it might take a while. 6 Months later I followed up again, each time being very vauge saying "covid delays" After many similar calls, I stopped bothering and waited for it to eventually arrive.

Eventually after years of waiting I decided to follow up this rediculous case, MPTR said they can't find any record of the warranty claim and said I should contact dewalt I called the dewalt service center in Australia and spoke to probably the rudest customer service person I have ever experienced. Firstly saying that the responsability is completely on MPTR. When I mentioned that dewalt sent me to this store via the information on the website, she proclaimed "we didn't tell you with our mouths" implying that the info on the website can't be trusted and its my fault for following it. Also telling me "you chose to go to that service center, you didn't have to use that one" Then finally "you took too long to follow up our mistake therefore too bad"

tldr: Warranty claim got lost by shop dewalt sent me to Shop fobbed me off for years claiming covid delays Dewalt blames me for taking years to chase them and blames shop Now im out $200 for a battery that dissapeared into thin air

Don't be sucked in by the redemption offer – Tossing between two suppliers, I buckled and went to Bunnings to purchase a Dewalt product as they had a redemption offer. Cool I thought, a circular saw I'll need anyway. Months later and still no redemption offer granted. Ignored each time and no answers yet to any of my many serious enquiries.. Avoid Bunnings and their gimmicks as they… Read more

instantly wipe their hands of it and Dewalt obviously don't care, they've not lost out either. Got your $1000 sale and saved on given out this free circular saw. Recommending Dewalt/Black & Decker will be the last thing on my mind and now I worry if a warranty will stand true if needed.

3 YEAR WARRANTY SCAM !!(ONLY 1 YEAR LIMITED)!! – Be Very careful when purchasing new cordless power tools from dewalt. Their 3 years warranty is a sham. IN FINE LITTLE WRITING IN THEIR TERMS THEY HAVE A LIST OF “serviceable” wear and tear items that are only covered for 1 year which includes switches, chucks and so on.

Guaranteed Tough Redemption is a waste of time – I submitted the Guaranteed Tough Redemption Claim on the 18th of December 2023 but I just received the free battery about 5 months later on the 14th of May 2024. Moreover, the process was very painful. I had to email customer service 10 times and lodge a complaint to the NSW Fair Trading.

Not honouring battery redemptions – Been waiting for battery redemption for 5 months now. Called and emailed atleast 10 times, they keep passing the buck, or say it's been approved and then never arrives.

DEWALT customer service – Submitted redemption claim 90 days ago, provided all required paperwork. Have called and emailed them numerous times to no avail. Non existent customer service. Definitely will not be buying any more of there products.

18v Mower – Dewalt 18v mower failed twice over 6year period with same fault both times dewalt repaired 1st time but won’t repair same fault again very poor communication by Sydney tools and even worse by dewalt

Horrible customer service – 16 gauge straight nailer stopped working within two months of purchase with a very common fault. Had to be sent for repair for 6 weeks. It came back the same. Dewalt refused to do anything or give a refund. They offered a replacement but only after I had to buy a new gun as I needed it to make a living. I will never buy another tool from dewalt or… Read more

affiliated brands. Dewalt blamed the lack of response on their emails going to the wrong place. Very disappointing

Dewalt warranty unsatisfactory – I have purchased a Dewalt driver and drill combo pack. Within a couple of months the battery can't be charged and i have taken it back to the place of purchase to inform them of the issue. I was informed that Dewalts policy is that if a battery has failed after 30 days they will not replace it. The battery will be sent for testing and if the… Read more

battery is not operating as it should a replacement will be issued. This policy is completely inadequate as i have tools that i cannot use from no fault of my own. For a battery to fail within the short period of time i have owned the tools is unreasonable and i would have expected Dewalt to replace the battery. Iam very disappointed with the service from Dewalt

De Walt scam – Bought a De Walt cordless hedge trimmer, which included a redemption deal for a battery. De Walt states that the redemption battery would arrive within 45 days. About double that time has passed with no sign of a battery, despite 2 emails. My emails have received neither acknowledgement nor reply. I'm really sick of this American style marketing &… Read more

scamming that is so prevalent nowdays, so much so that I have largely ceased to purchase American products. I own 8 De Walt cordless tools. As these die , they will be replaced with Japanese or European tools.

As a follow-up to the above: I stand by everything previously stated. Finally I have received my redemption battery. This took about 18 weeks, numerous emails, re- submission of claim, including a further copy of receipt & photo shot of redemption claim. They really did not want to honour the redemption, but fortunately I had kept copies of all communications, so they had very few places left to go, & I was not going to give up on the crap.

Battery converters are relatively cheap, so when I change brands it will be cost effective to be able to use dewalt batteries until they die. A little extra weight on a tool is the only minor drawback . I'm totally disgusted with these clowns, & for anyone having similar problems with them, my best advice is not to give up. Keep feeding it to them until they can't wait to be rid of you.

Don't buy a Dewalt battery powered mower if you actually want to cut your LAWN ! – The Dewalt XR LI-ION DCMW564 (Cost $699 Aus), with 2 x 5.0AH 18Volt Batteries will cut your lawn if you are quick. With fully charged batteries I sometimes get 25minutes run time from the 36Volts, but only if the grass is very short and dry. Today with slightly longer grass, (about 10 days growth), I got 15 minutes and only cut 50% of the lawn. It… Read more

is underpowered and has no battery life. I am only on a 700 sq metre property with a 4 bed house and pool. Often I have to cut the grass over 2 days to allow for battery recharging. Worst product i have ever bought, currently looking for a second hand petrol mower !!!

DeWalt don't send redemptions – DeWalt [aka: Stanley Black and Decker Australia] - The tools are fine though overpriced. However, the problem is when you need the redemption, they don't send them. I am still waiting after over 60 days when they state 45 days max in their terms and conditions.

No satisfaction with Dewalt – Bought battery operated chainsaw Dewalt cut a barrow load of wood went to use 2 months later wouldnt run chain would move forward and backwards about 5mm that was it .Rang tool store that sells dewalt and they told me that it was battery. Wrong info I whet to my mates place he had heaps of dewalt batteries tried them all no difference. Rang store back didn't want to now me because I didn't by the saw from there. No help from Dewalt either.

Poor quality control and support – Purchased DCK2050H2T-XE drill driver combo kit. Drill faulty out of the box, both batteries faulty within 1.5 months (level indicators stopped working) I am unwilling to send the to dewalt as requested as I will be unable to use tools for who knows how many weeks. Have contacted dewalt to request swapping battery swap instore, no response yet after 1 month.

Redemptions not honoured – Recently purchased around $2200 worth of Dewalt products as I had to get some new batteries etc. timing was good as there was a mower redemption if you spent over $2000. Until you go on line and they “ran out “ of mowers 5 days prior. About 6 days before the end of the redemption. I’ve been buying Dewalt tools since they were black n decker industrial in the late 80’s early 90’s. Good to they look after their long term customers

Great Brand – There are a lot of good “Trade Quality” tools on the market today And to be honest they’re all pretty good Unless you use these tools as a professional, day in day out, you’re not likely to be unhappy with anything you buy (that’s why you can find a positive review for every brand out there). I won’t set about comparing every brand and why to… Read more

pick one over the other, instead I thought I would just write a review about DeWalt and why I am happy with having them as my main tool line.

Pros: - Very hard working, trade quality tools - Good range/variety of tools - Technically less variety than Makita but Makita’s range is made of of making 5-10 versions of the same thing (I don’t care much for Makita, they make big claims about having the most variety but that just means you have to sort through their good vs. their bad tools) - Excellent ergonomics - Flexvolt batteries (gives you 18 or 54v power in one battery) - Increasing range of Flexvolt Advantage tools including in a Drill (DCD-999) - Sold in almost every hardware store which means there is price competition and sales (big advantage over a Bunnings only brand)

I could probably list more pros for you but that’s likely enough.

I use my tools much as you have described as well (not a tradie) and I would still go for trade quality every time. Ryobi is absolutely fine and does a good job for most things, is cheap and Bunnings replacement warranty is handy but when using the tools you can very much feel the difference when you are doing tougher work.

If you’re only ever going to do light work eg. indoor jobs into gyprock and stud or building small furniture, than go with something lighter and cheaper.

If you’re likely to have more variety use and at some point do some yeahier stuff with batten/bugle screws, building structures or landscaping (even in the future) than buy once and spend more.

Regarding price: I have bought all of my Dewalt tools on sale for prices less than most cheap brands including Ryobi, it takes a bit of patience and hunting but is always worth it. I get Bunnings to price match + 10% less whenever I can and that adds to the discount Amazon sells US items frequently at great prices (I got the DCD-999 for $197.00 AUD free shipping vs $379 local market) it’s a us model so says 20v but that’s same as 18v here and works great)

Warranty- 3yrs is fine with me and if it’s going to break from fault or excessive use it will do so in that time. More is generally marketing because they know it will last. Tools from Amazon US might not carry a warranty but for the price difference it’s generally still worth it and they last.

Other brands: Lots of other good brands but this is what I have, 2 tradie friends of mine (sparky and a bulidler) have full Milwaukee ecosystems and both wish they had gone Dewalt