Ordered a £46 speaker and received a£16 speaker .. absolute scam between seller and Dhgate ... was offered £5 partial refund.. or I have to pay to return the unit they sent wrong.. disgusting customer service and terrible app for any communication..
- +2
** SCAM** Ordered a 15.6" digital photo frame ($85, order #320431148131) and received a 7" digital clock instead — completely different item. I provided photos, weight, dimensions, and an unpacking video to support my dispute. DHgate rejected it, saying my evidence "lacked a valid unpacking video," while accepting a photo from the seller of the… Read more
"correct" item — which proves nothing since sellers have access to correct stock any time.
The seller (swiftgadgetpro) has since pulled the original listing and changed the description to match a smaller item. Their store shows a high rate of negative reviews, many alleging the same bait-and-switch.
DHgate's only offer after weeks of back-and-forth was a $5 coupon. No refund, no real accountability. Reported to Scamwatch and disputing the charge with my bank. Would not recommend buying anything of value on this platform.
- +1
Hi All please don’t buy from DHGate the item advertise is different from what they’ll send you after 3 month you placed your order The customer service won’t help you as they are always taking seller side and turn you has id*ot. Perfecthair123 menace me over the phone to remove your review othewise they won’t exchange the bad wig the sent me
Follow-up · I insist don’t buy at DHGate They’ll scam you with fake product. There is not return The customer service are rude DON’T BUY AT PERFECTHAIR SHOP the hair are fake the human hair are plastics
Reviews with attachments
Dhgate isn't a good app for buying things from China. It's full of scammers and fraud sellers of China. I already have a bad experience of losing money by spending money on two mobile phones and the seller has taken full money and sent me mobile phone cases. I have raised the disputes but the clever scammer manipulated the dispute and the chinese… Read more
customer service of dhgate favored the seller and didn't give me my refund. I have lost $124 from this app. Please do not buy anything from this app.
- +3
DHGATE Seller: Redbud06 shipped me a product that didn't look like the picture. I paid $70.00 for a velvet tracksuit, and they gave me a $10.00 refund for shipping me a suit that didn't look like the advertised picture below. They are a ripoff, so do not buy from them. The seller laughed when they were told to pay me only $10.00, please see his… Read more
smiling face in the pictures with the chat below. Unless you can speak the language or understand the culture, you are at the mercy of these swindlers. Their systems are clunky and very hard to use. You will receive an error 404, so you cannot fully respond to your complaint.
- +1
DhGate IS A SCAM – DhGate is horrible, I ordered a shirt but then the shirt didn’t come in over a month so i started messaging the seller, Keep in mind i was very polite, The seller told me the shirt got sent back to the warehouse and i have to wait for the shirt to be resent from the warehouse to my address. my account got restricted I STILL DONT KNOW WHAT FOR. But… Read more
now i can’t see my tracking updates or contact the seller, I have emailed customer support got nothing it’s been a week. I got scammed for my money
The order email was giovannidropshipping23@gmail.com tracking number is: #KTDWE1125657774
Stay away from seller-luxurywholesaler—SCAMMER – Stay away from seller- luxurywholesaler1. Takes payment and does not send goods. Refuses to send refund and cannot provide proof of delivery. When asked to refund money as item was not received, blames it on post office and asks you to buy item again.
Latest follow-ups
Item never arrived – Bought the product, never arrived. Contacted the seller and DHGate and nobody solved the problem. It costed $74. Pure scam and DHGate provided no assistance.
Follow-up · Never arrived. This website is a scam.
I purchased and received an invoice for an iPhone 17 Max Pro, which was US$214.48 (AU$372.59). It took close to a month to arrive. I could not get the phones to talk to one another, so I had the grandson try, and all he managed to do was set the… Read more
date and time. I then took it to the Apple shop, and they thought it odd as it was black and black is not sold in Australia. They then checked their computer and discovered that the serial number was the same as hundreds that had been sold around the world. I have many times written messages to DHGate, which I assume they send to the supplier, and if there is no reply within 12 hours, they delete the message. I have tried to add to the messages within the 12 hours and it will not allow me to add to the message. I have said that I would be happy to receive a real iPhone 17 Pro Max instead of a refund but still no reply. I have also had to cancel my debit card as my feeling is that if they deal with crooks, they could put more payments onto the card. I will never deal with another company, on the internet, that does not accept PayPal. I have never had a problem with the other operators that are similar to DHGate so you will understand that I would not recommend DHGate.
Follow-up · I will not deal with DHGate again as they deal with scammers. I was sent an order from DHGate for the phone I ordered and paid for which was an iPhone 17 Pro Max. What I received was a phone in an iPhone box and looked like an iPhone 17 Pro Max but it was Android phone. The packaging was good and came with a charging cable and the phone turned on… Read more
Positive reviews
The store is easy to navigate and the range of products is very good. Excellent quality of products arrived in a timely manner.
Quick delivery – No problem with my seller cbssport. I ordered a kids soccer kit end of November 2022. I just picked one seller from the many on the site. It arrived December 20, in time for xmas and exactly as described. Quality good. As a first time user I must admit I was not at all used to the site and found for all correspondence I had to log in to check… Read more
messages. I did find it a hard site to navigate around. I did not receive any emails from seller as I would with Australia Post or ebay sellers.
Surprised to find so many negative reviews – Used the site on and off since 2014 without an issue. Easy to use site, easy ordering process, all items have been as described and orders have arrived promptly. One negative issue I had over the years(customs confiscation) was dealt with by the vendor in an exemplary manner(i paid shipping costs and they covered the goods for a reship) which I… Read more
was very satisfied with.
Surprised to see so many negative reviews. No problems in my experience. My suggestions are to communicate clearly with the vendor regarding all expectations of the purchase and don't expect to spend Toyota money and receive a Ferrari.
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Negative reviews
THIS SITE SHOULD NOT BE ALLOWED TO OPERATE IN AUSTRALIA! IT OFFERS LITTLE OR NO CONSUMER PROTECTION! I ordered two keypads for my front gate. I received 2 CHINESE TUYA digital gateway devices. After reporting the error to DHGATE and it's seller, I was instructed in a couple of chat sessions to "NEGOTIATE" with the seller. The seller's response… Read more
is not viewable but the DHGATE platform informs me that the seller has declined my request for the correct goods to be sent - A$79 COST INCLUDING SHIPPING.
I am now waiting 5 days for a "MEDIATION" process to commence.
This site is confusing and extremely difficult to navigate. Responses from the site are often in CHINESE.
I suggest if the reader is wanting to purchase online - make the purchase from EBAY or AMAZON. These presumably CHINESE based sites are a scam.
PLEASE BE WARNED: THERE IS NO SUCH THING AS A CHEAP PRODUCT OR VALUE BUYING IF YOU ARE FORCED TO ACCEPT AN ITEM THAT YOU DIDN'T PAY FOR, YOU DON'T WANT, OR YOU CAN'T USE.
DON'T BE A FOOLISH IDIOT LIKE I WAS - CLOSE THE WEBPAGE AND OPEN UP A REPUTABLE TRUSTWORTHY SITE!!
Simply awful. Cheap and nasty shows and watches. Cannot get in touch and they have stolen my money leaving me with a pile of rubbish
Same as everyone else’s reviews , no customer service told to check with post office , nothing in my name , had tracking number a month ago now itstates it’s been delivered , hmm I can’t find it so I asked for photo proof like Australia post sends. I will get my bank to chase them. DONT USE THEM , they are scammers
Follow-up · I received a full refund. I contacted my post office but when the seller provides a false tracking number it’s hard track I’m very careful about whom I buy off now and won’t use this website again and I check reviews
Recent reviews
If I could give no stars I would. Complete scam. Some sellers may be okay but my first and consequently last purchase on this site was a nightmare. I spent $148 and the seller refused to ship the items. After 2 weeks I contacted the seller to enquire as to why the items had not been sent as it was well past the date stated that items would be… Read more
shipped. I sent messages daily to the seller but they did not bother to even read them. Trying to contact Dhgate directly is almost impossible. The online chat is useless and nowhere can you actually chat to a member of customer service. Their email bounces back. If the seller had simply messaged me and explained there was a hold up with manufacturer or whatever the case may be, I would have been happy to wait. But no reply from the seller. So I requested a refund as I doubted the items would ever be shipped as it was approaching a month. The seller agreed immediately!!! -after 2 weeks of ignoring my messages. The seller however agreed to a "partial" refund. I did NOT agree to this. I requested a full refund. After all, the seller still had not shipped the items. So the seller states I get a refund of $85.84. What the hell!! And Dhgate will do nothing. I cannot dispute because a refund has been issued. I emailed (which bounced back) them before the refund was received and advised that I did not agree to a partial refund- either seller sends the whole shipment immediately or refunds the whole amount. I usually pay with PayPal which would have helped in this case. Do not use afterpay or credit card with this company as you don't have a leg to stand on. Only use PayPal or better still don't use this platform at all. I wish I had seen all of the negative reviews before Dhgate ripped me off.
Do not use the website. I have lost £500 because the website doesn't work. You can't add tracking numbers and then they close the return. You have to confirm on your chat with the seller for a refund which doesn't work and you can't reply. No customer service only a robot. Total rubbish. This has been 6 weeks now
They Shut me Out of my Account – For no reason I was told I violated platform rules and am now shut out of my account. I cannot check on my orders. I contacted Dhgate through FB messenger. They needed to submit a "report" and wanted a photo of my credit card front and back...Si Im shut out of my account and they have all my credit card details.
Are They Scammers? – Just had someone claiming to be from Burwood, Sydney offering me a role with DHgate that pays $150-$300 per day. What I was to do was add some listed items to my DHgate cart and send a screenshot once a day. When I asked how that could be useful thing I was told it was a way of boosting sales. My suspicion is that some cheap junk purporting to… Read more
expensive products I ordered will be sent to me with a demand for payment. Whatever the case it is clearly dishonest and most probably a scam.
Never use this site – We bought off one of their sellers, the item we received was not what was advertised. The seller refused to refund. We opened a dispute with dhgate and they basically did nothing! We uploaded several photos to show what they were advertising and what we received. They were clearly different. Dhgate simply closed the dispute saying we didn't submit enough evidence! What a joke. Complete scammers!
poor quality product, customer service did not help at all – Very poor quality product, purchased a skirt , the length of the skirt was far too long, missing a button, contacted customer service, asked me to provide a long list of evidences, I done it once then asking me again, then provided second time of all evidences, and still said the evidence is insufficient, closed the dispute. do not buy anything from this platform.
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Cheap rubbish – Purchased over USD $250 in items. Everything went straight into the bin. Cheap materials, products not as described and broken after one use. Deceptive scammers who go back and forth in loops resulting in you giving up. I wish I had read the reviews here before purchasing. Never again. Disgusting that they are permitted to operate.
- +2
Scammers! Caveat Emptor!! Let the Buyer beware! – Please for the love of God, do NOT buy from this website/app. They are scammers, you will feel stupid, frustrated, completely ripped off. Just don’t do it.
Worst Online Shopping Experience Of My Life! – Horrible company. I purchased an item that was not at all what was pictured. When I tried to return it, they wanted me to pay the shipping. I couldn't find anybody to talk to because the website is massively confusing and loops you back to places you've already been. My disdain for DHGate is immense. I truly hate this company and will NEVER buy anything from them again. Avoid them like the plague. Temu is much better.
Fake watch – Biggest scam operation about ordered a super clone watch at £460 and was sent a £40 fake. DHgate were useless in helping.. avoid
Steer clear of LemonLemon668 and dhgate – This supplier ships fake appalling quality goods. I raised a dispute with dhgate and have had zero success. I returned the item and the seller is claiming non receipt. I have proof of receipt. Do not buy from dhgate. Not worth it.
Terrible experience – Very disappointing !! Did not receive the soccer outfit order after one month of waiting. Instead i received a baby sized white and grey stripped tshirt
Stolen product photos ~ IT'S ILLEGAL – This site has stolen photos from my Etsy shop of my handmade items. DO NOT BUY from them, as you won't be getting the item in the photos.
Worse experience of a life time – Do not order do not bother worse site to use , I had to verify my payment details three times and they telling my card details don’t match how the hell do you verify Apple Pay it’s connected to my phone so it’s definitely me and it shows the last four digits of the card number which matches the card that it’s attached to from my account I showed… Read more
every evidence you can think off and still going around in a circle like seriously worse System in place . Than they refunded me after telling me it’s all good to go. Wasted a whole week when I could of bought my wedding dress else where hassle free never again
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SCAM!!!