DHL

I had a parcel coming from Pakistan. Driver left it out the door unattended. Never bothered to ring the bell even let alone the signatures that were meant to be taken. I am extremely disappointed as i lost goods worth 500 dollars and this could have been prevented by just ringing the door bell. The customer service ladies instead of apologizing… Read more

are arguing with me. What a shame this business is. Never recommended. Australia post can do a better job. They atleast ring the bell or leave parcel in the bin if no one is there to pick.all i received was a photo

Paid for Dyson vac Urgent. Stayed home all day until now. Attempt drop off weds. I now have to reschedule for Monday and stay home another day $2k robot vac too. Needed urgently. Terrible service Show details

[Content Removed] service throw parcel like frisbee – Walks up drive way only few more steps to door but instead throws parcel like a Frisbee caught on my cctv Show details

Accepted a consignment then failed to deliver it. Demanded an "alternative" delivery address after accepting the parcel. Provided no option to deliver the parcel to the address which they originally accepted despite it being a legitimate address. Cannot be trusted. Terrible business. Show details

Tracking no :- 33872606091454321 Worst courier service I have ever dealt with. I paid $65 for a parcel to be shipped from the USA to Perth, with an advertised delivery timeframe of 6–8 days. The parcel arrived in Perth on 15 June and, despite me living only 10 minutes from the airport, it is now 20 June and it still has not been delivered. What… Read more

is even more frustrating is the complete lack of accountability from customer service. Every time I contact DHL, I get a different answer. One representative told me to contact Customs because they didn't know where the parcel was. When I pointed out that the tracking information showed the parcel had already been automatically cleared by Customs, I was again told to contact Customs. Another time I was told to contact the local post office.

How is it the customer's responsibility to chase multiple organisations to find a parcel that is supposedly being handled by DHL? If DHL cannot locate a parcel that is already in their network, what exactly are customers paying premium courier fees for?

And what is even funnier for a global courier giant is that the delivery notifications are completely out of sync. I signed up for tracking alerts and received a notification saying my parcel was "on the delivery van" around 16 hours after that event had supposedly happened. For a company that prides itself on logistics and tracking, sending updates half a day late is laughable.

The delays are disappointing, but the lack of communication, ownership, and accurate information is even worse. Instead of investigating the issue, customer service appears to be giving random explanations just to get customers off the phone.

I paid for a premium courier service and received anything but. Poor communication, poor tracking, poor customer service, and no sense of responsibility. Based on this experience, I would not recommend DHL to anyone.

I had a terrible experience with DHL as well. I just received my package after nearly a month of delays. The shipment was advertised as 2–3 business day delivery, but it took almost four weeks to arrive. Customer service was extremely disappointing. Every update required me to chase DHL myself. Nobody proactively communicated, nobody took… Read more

ownership of the issue, and every step involved additional delays.

One of the worst international shipping experiences I have had.

got charged $96 import tax on a good worth "over $1000". Asked multiple times how to dispute this with proof it was not worth that amount and was ignored. extremely disappointed Show details

Spent the day waiting, as arranged with DHL. Chased and was told it was not coming till next week and I would need to spend another day at home waiting. They told me the date given was an "estimate". When I told them it clearly was not "Gary" was just rude and hung up the chat. I expected much better from DHL. A shocking experience Show details

This is the only forum I could find to leave a review about a terrible DHL driver, it seems DHL don't accept feedback and no wonder. I returned home to find a DHL delivery truck parked in the middle of a roundabout, ON A PAINTED ROAD SIGN stating "NO PARKING", blocking it to traffic. The vehicle was unattended. I was forced to drive the wrong way… Read more

around the roundabout to reach my parking spot. Upon his return I confronted the driver and informed him that I've taken pictures of his attrocious parking and that I'm going to report him to DHL (an impossible task). His excuse was that "I'm a delivery driver" as if that gave him an exemption from the road rules and to ignore the ample signage that parking on site is for RESIDENTS ONLY. No wonder DHL have so so many bad reviews. Totally unacceptable!!

Hello, I just wanted to give you a heads up regarding DHL/Partnership with Dai Post in Australia. According to them (no proof of anything), they attempted to deliver the item an on the 31st of December and I wasn't home. DHL provided me the phone number of "Dai Post"(the reviews are unbelievable, to the point I catch myself wondering if they keep… Read more

for themselves as a gift, every single item they are supposed to deliver). This Dai Post provides a reference number that takes you nowhere, customer service only states that they cannot tell when the item will be re delivered. It is a never ending horror story. I wonder if this is a scam between DHL and Dai Post since none of them takes responsibility and they are partners.

DHL Delivery Review – Extremely Frustrating Experience My recent experience with DHL has been nothing but disappointing. Today, I received a notification that my parcel was ready for collection at my nominated pickup point. But when I arrived, the item wasn’t there. I called DHL with my reference number and was simply told to contact the supplier… Read more

because my item was “missing.” No help, no responsibility.

Earlier, I had another DHL delivery scheduled to my home. I waited the entire day, but DHL never showed up—yet they claimed they “attempted delivery” and no one was home. That is completely untrue.

Between false delivery attempts and missing parcels, I’ve lost all trust in DHL. I will never rely on DHL again.

Terrible service, not helpful! The way they deliver is kind of weird! Asking to upload you personal info which i dont have any trust to upload on the net! Australia post by far the best. Show details

Do not use . They have no idea what they are doing or where product is Order placed with Myer 2/8/25 no communication as to who courier was DHL have no contact info on their website ie phone or email ! picked up by DHL 5/8/25 no communication Supposed attempted delivery 10/8/25 no communication Dumped at a hub 10/8/25 supposed collected… Read more

26/8/25? No idea to whom Contacted DHL Number was to DHL express ( 1300482233) comes up as hub on dealing they know nothing from tracking different division could not help Given new number (1300362194)they got upset that i would not go away and accept that the item had been sent back to supplier . Found hub address after pushing for info . Dropped into hub hidden tobacconist on beaufort street mt lawey Item still sitting on floor there after 1 month Wasted time 2 hours plus travel These guys are hopeless and MYER are worse for abdicating their responsibilities and removing unfavourable reviews from their feedback pages . No wonder Myer is failing and losing money

You Pay a fortune to get express quality shipping and gets the worst service ever. I shipped my expensive handmade rugs from Egypt to Australia, properly wrapped the rugs with protective plastic and have them packed in DHL cardboard boxes in DHL office in Cairo. The rugs were shipped in three boxes, two of which were damaged by water, and the rugs… Read more

were transferred (wet) to different boxes and send to me in this messy condition. You can see in the photo below the original packaging and the repacking after damaging the original packing with water. I contacted DHL Australia and they moved me to DHL Egypt and after too many emails to both, they admitted that this was their mistake and that they take the responsibility for what happened. We asked for a compensation to professionally clear and restore the rugs condition, and they started to ask for more info, then ask for the cleaning invoice (which we provided), then ask for products invoice (which we also provided), then asked for an invoice in USD that matches the value we insured the shipment for!! They clearly asked us to forge and invoice to proceed with the claim, and we said we cannot do this they refused to proceed with the claim. A clear theft and worst customer care I had from a courier company that is assumed to have a good reputation.