DHL
1,691 reviews
- Early
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- On Time
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- Late
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- Unacceptably Late
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- Never Arrived
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- Never Collected
Item Arrived in SYD 8th or April. shipped the 1 hr. to Wollongong on 19th. 2 days later still not here & their tracking website is the worse piece parcel tracking software I have ever used, it is useless, unhelpful & shows barely any information Show details
So tired of paying for premium shipping, being quoted 1-4 days to just have shipments sitting in depots for 3 days, after sitting at an airport for over 24 hours. Reported for false advertising, I encourage others who have paid premium prices and received subpar service to do the same. Show details
Spent the day waiting, as arranged with DHL. Chased and was told it was not coming till next week and I would need to spend another day at home waiting. They told me the date given was an "estimate". When I told them it clearly was not "Gary" was just rude and hung up the chat. I expected much better from DHL. A shocking experience Show details
Reviews with attachments
[Content Removed] service throw parcel like frisbee – Walks up drive way only few more steps to door but instead throws parcel like a Frisbee caught on my cctv Show details
This is the only forum I could find to leave a review about a terrible DHL driver, it seems DHL don't accept feedback and no wonder. I returned home to find a DHL delivery truck parked in the middle of a roundabout, ON A PAINTED ROAD SIGN stating "NO PARKING", blocking it to traffic. The vehicle was unattended. I was forced to drive the wrong way… Read more
around the roundabout to reach my parking spot. Upon his return I confronted the driver and informed him that I've taken pictures of his attrocious parking and that I'm going to report him to DHL (an impossible task). His excuse was that "I'm a delivery driver" as if that gave him an exemption from the road rules and to ignore the ample signage that parking on site is for RESIDENTS ONLY. No wonder DHL have so so many bad reviews. Totally unacceptable!!
Hello, I just wanted to give you a heads up regarding DHL/Partnership with Dai Post in Australia. According to them (no proof of anything), they attempted to deliver the item an on the 31st of December and I wasn't home. DHL provided me the phone number of "Dai Post"(the reviews are unbelievable, to the point I catch myself wondering if they keep… Read more
for themselves as a gift, every single item they are supposed to deliver). This Dai Post provides a reference number that takes you nowhere, customer service only states that they cannot tell when the item will be re delivered. It is a never ending horror story. I wonder if this is a scam between DHL and Dai Post since none of them takes responsibility and they are partners.
DHL Delivery Review – Extremely Frustrating Experience My recent experience with DHL has been nothing but disappointing. Today, I received a notification that my parcel was ready for collection at my nominated pickup point. But when I arrived, the item wasn’t there. I called DHL with my reference number and was simply told to contact the supplier… Read more
because my item was “missing.” No help, no responsibility.
Earlier, I had another DHL delivery scheduled to my home. I waited the entire day, but DHL never showed up—yet they claimed they “attempted delivery” and no one was home. That is completely untrue.
Between false delivery attempts and missing parcels, I’ve lost all trust in DHL. I will never rely on DHL again.
Terrible service, not helpful! The way they deliver is kind of weird! Asking to upload you personal info which i dont have any trust to upload on the net! Australia post by far the best. Show details
- +1
Do not use . They have no idea what they are doing or where product is Order placed with Myer 2/8/25 no communication as to who courier was DHL have no contact info on their website ie phone or email ! picked up by DHL 5/8/25 no communication Supposed attempted delivery 10/8/25 no communication Dumped at a hub 10/8/25 supposed collected… Read more
26/8/25? No idea to whom Contacted DHL Number was to DHL express ( 1300482233) comes up as hub on dealing they know nothing from tracking different division could not help Given new number (1300362194)they got upset that i would not go away and accept that the item had been sent back to supplier . Found hub address after pushing for info . Dropped into hub hidden tobacconist on beaufort street mt lawey Item still sitting on floor there after 1 month Wasted time 2 hours plus travel These guys are hopeless and MYER are worse for abdicating their responsibilities and removing unfavourable reviews from their feedback pages . No wonder Myer is failing and losing money
You Pay a fortune to get express quality shipping and gets the worst service ever. I shipped my expensive handmade rugs from Egypt to Australia, properly wrapped the rugs with protective plastic and have them packed in DHL cardboard boxes in DHL office in Cairo. The rugs were shipped in three boxes, two of which were damaged by water, and the rugs… Read more
were transferred (wet) to different boxes and send to me in this messy condition. You can see in the photo below the original packaging and the repacking after damaging the original packing with water. I contacted DHL Australia and they moved me to DHL Egypt and after too many emails to both, they admitted that this was their mistake and that they take the responsibility for what happened. We asked for a compensation to professionally clear and restore the rugs condition, and they started to ask for more info, then ask for the cleaning invoice (which we provided), then ask for products invoice (which we also provided), then asked for an invoice in USD that matches the value we insured the shipment for!! They clearly asked us to forge and invoice to proceed with the claim, and we said we cannot do this they refused to proceed with the claim. A clear theft and worst customer care I had from a courier company that is assumed to have a good reputation.
Ordered some things from ninja kitchen supplies, sent straight away, I then got a failed delivery, return to sender. My cctv didnt show anyone coming at all. I contacted Dhl and told them this. They said it was an imcorrect scan in Victoria but my parcel was on the way. It has been 2 weeks, no further tracking information, no parcel. I contacted… Read more
again, no replies. I am livid. It is a lot of money this parcel and couriers are supposed to be the secure way to send? Wth is this and why no accountability?
Avoid at all costs. And after using DHL exclusively when I had my two factories overseas, but back here in Australia, they are overly complex and difficult to deal with. Show details
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Appalling...... Been waiting for a package of an electrical goods to be delivered since Thursday last week, after their first failed attempt without leaving a card and saying they left a card I've called them 3 times and finally got my package delivered even though it was only coming from Victoria to nsw. The driver parked almost horizontal across… Read more
the road no where near the gutter and I watch and he squished the box into my letterbox. It says on the top of the package so clearly on a yellow sticker to ring the doorbell and the box was smashed in on one side. I will be in touch with the company I bought the product from to let them know as it could have been broken because of this.
Latest follow-ups
DHL charged the sender both for the shipment and later, for the return, too. They did not even attempt to deliver the package, stating various different, invented reasons. During the time the parcel should have been delivered, I was at home and I… Read more
received a grocery delivery from a local supermarket plus an official mail where I had to sign and confirm reception. But DHL did not arrive. They also did not attempt to give the parcel to a neighbor or - what is absolutely common here - to deliver it to a nearby shop. Instead, in the delivery tracking, they stated "The ServicePoint where we would have liked to leave your parcel is closed/ We will try to deliver it to your address the next business day" - but again, they did not show up. Finally, as they stated "Shipment rerouted upon the request of the client" which is an utter lie. None of my complaints was addressed properly. The damage is 50 Euros, but again, they did not address my request. DHL sucks beyond any description.
I have proof for the sending and the return shipment on my phone, if requested.
Follow-up · follow-up: - DHL never contacted me directly - all there was is automated "no-reply" mails they were about to deliver. - after weeks, they sent back the parcel against my will and charged the sender again
Them and their eccommerce are the worst. Horrible customer service and horrible deliveries where packages goes missing. I lost count how many packages they have lost for me. Show details
Follow-up · Lost another package for me, delivered to the wrong address. Rang DHL ecommerce and its nit their fault they said, we got another company DAI to deliver it.
Avoid DHL eCommerce – Worst Delivery ExperienceI had an absolutely terrible experience with DHL eCommerce. The seller advertised delivery through “DHL,” but instead my parcel was handed over to DHL eCommerce — which is NOT the same as standard DHL… Read more
Express. The service has been unreliable, confusing, and frustrating from start to finish.
Despite multiple “delivery attempts,” my package has never arrived. On one occasion, the driver literally disappeared before I could even buzz him into my building. When I called customer service, I spent over 30 minutes on the phone, only to be met with rude and completely unhelpful staff. Even after following up, I received no real solutions.
To make matters worse, they expected me to collect my parcel from a warehouse about 50 km away, which is completely unreasonable. I even explained that I would be away for a week and unable to receive the delivery, but they simply didn’t care.
This company operates under the DHL name but delivers a much lower standard of service. It’s misleading, unprofessional, and has left me without the goods I paid for. I would strongly advise avoiding DHL eCommerce if you want your parcel delivered reliably.
Follow-up · No response from DHL. Parcel was not delivered and went back.
Positive reviews
Huss from Brunswick, VIC is an absolute legend! I live in a difficult area to deliver parcels and often get cards asking me to collect my item from the post office. Huss called ahead of time to let me know that he was on his way, worked with me to organise a good location to meet and delivered my parcel with warmth and a friendly smile. Very lucky to have Huss looking after us in the Brunswick Area! Show details
After a failed delivery attempt (due to original sender not including all details) DHL were absolutely incredible at arranging speedy redelivery. The parcel was a formal dress for my daughter (needed urgently) and when I explained this to Tammy on the phone, she went above and beyond to help. The delivery driver (Chris) then went out of his way to… Read more
redeliver, also calling me to assure me it was on its way. Both Tammy and Chris were wonderful, understanding and so helpful. I could not be more impressed with service and the outcome!
Great service, communication and reasoning: My delivery driver, Syed Nouman, was very polite and reasonable when discussing to wait a moment while I rushed home. Item was in excellent condition and handled with care. Thank you Syed! Show details
Negative reviews
I was waiting for my package to get delivered. I got a notification saying that they attempted to deliver my package but nobody was home. 5 of us were home and not one of us heard the doorbell or a knock on the door. Now I have to go and collect my package just because the delivery person did not attempt to get a hold of any of us at the house. Show details
They give no time window for when they might deliver so i missed the first delivery. Had it redelivered and gave permission to leave it in safe space. They attempted to deliver again without any communication on a time frame and I missed again (despite saying to leave it on the property). DHL then went oh well and sent my order back to Victoria leading to my order disappearing because they processed it as "Delivered". Avoid at all costs. Show details
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Attempted delivery but no-one home - my front door camera tells me otherwise. Contacted DHL, they did not want to hear about it, "contact USPS" they said (was sent and tracked and notices issued by DHL) but no Australian phone number for USPS, whom apparently will have created a new unique tracking number when they received my package from DHL.… Read more
Absolute rubbish customer service. DHL lied (I have the evidence) and they don't care and don't want to help.
Recent reviews
The people working at this company are the most incompetent liars I’ve ever came across. Unbelievable that such a big company can be run by such incompetent people. Worst experience ever. Show details
Dhl in my area used to have a white guy delivering and collecting and if I had a delivery it was usually dropped off first thing in the morning . Did a great job. Then they got an Indian and he was bad mannered during training and did not know how to do the job and now deliveries for me always happen to close of day. 6 o clock or something. Stuff arrived but just at the 11th hour. It’s cr#p Show details
Worst logistics company I've ever seen. A delivery company that only does deliveries... cant even tell you when the package will arrive.. gives you a full day window. Meaning I loose a day's pay waiting for a package because they cant get their crap together. Their new ai system is trash. Cant do crap all but put you on to someone eventually after… Read more
being crapped around the whole time. If youre a company selling items. Review your contracts with dhl and use any other company. Crap me..
Very bad service. I selected "no signature required" delivery on their website, and the delivery man kept demanding a signature, saying my selection didn't matter. I contacted their customer service team, and a guy called James replied that it's "up to the driver's discretion". I mean, if that's the case, then don't give the choice of no signature… Read more
in the first place, would you? And the driver should follow the receiver's instruction rather than his own "discretion". James hung up quickly without giving me a chance to review. This company is extremely rude and unprofessional, both their driver and customer service, avoid at all costs!
I paid $ 200.0 for delivery of two A4 size express ,tracked and signed documents on arrival.The tracking inside Australia was good .When it reached New Zealand it was poor. I didn't know the location of where both document packages were. One package weeks later showed delivered. Luckily I hired a process server as my doc's were High Court Docs.… Read more
Everything was done and dusted weeks before DHL finally reported delivery.....Big cost for poor service. The problem is probably the partners DHL aligned themselves with .In this case New Zealand post.
Delivery time to a retail premises 2 hours after closing, rebook for after the weekend to get exactly the same only this time no option to re book so heaven only knows where it will end up. No stars should be an option. Show details
I have become bogged down with a collectible item (an Indian 19 kg lead metal mercantile weight c. 1900) shipped from the USA to Melbourne by DHL, that has been held now for two weeks awaiting Customs clearance at DHL. I have supplied all required documents (full item description, invoice, receipts), some in duplicate, and the item has not… Read more
shifted status in past 10 days. Today I received a copy of a memo from Australia Border Force that reads as follows: "The hold is subject to additional border processing so there are likely to be further delays with the clearance of this consignment. I have had an update from the work area that it has been referred to, however the update was simply that they are still reviewing the good." I remember an old desk calendar quote: "If you have nothing to say, than make sure you say it vaguely." I have been dealing with DHL's Customs Support, which I regret to report perpetually passes the buck. Furthermore, the set-up at DHL is rather bizarre as my artifact is in Melbourne, but I have to deal with DHL in Brisbane and Sydney, and Border Force Customs Compliance seems based in W.A. Border Force seemingly only allows communication by email, and given the different time zones, exchange of information can take 2-3 days. This is banana republic stuff.
My item left US 18 Feb and arrived in Australia 20 Feb. Since that time,there have 5 separate… Read more
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I want to post an update. I finally got my COURIERED item, 3.5 weeks after it was sent. I got it,… Read more