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Diamond Energy

Diamond Energy

4.0 from 88 reviews · View Statistics

Reviews

  • Transparency
    3.8 (9)
  • Customer Service
    3.7 (15)
  • Rates and Fees
    3.5 (13)
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Exodia

ExodiaSouth East Queensland, QLD

  • 4 reviews
  • 5 likes

Someone answered the phone - YAY

published

Have been with Diamond Energy for 2 or 3 years now. Excellent service. Real people answer the phone and help. My bill has reduced with time so I find it OK. Power supply reliable (in Brisbane). Can't speak highly enough about them. My mother is with another company and pays nearly the same as our household with 4 people.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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TRD

TRDSouth East Queensland, QLD

Helpful customer service and reasonable prices

published

Everything has just been easy, even through moving apartments. on the phone they are patient and answer all my questions. Have been with them for about two years and am very happy.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Gas
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Monika

MonikaGippsland, VIC

  • 2 reviews

Sensational Company!

published

Real Aussies answer your phone call everytime in no time.

Friendly professional even when there are issues.

Best company I have been with out of everyone over the years.
Highly recommended!

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Indiana B.

Indiana B.Sydney, NSW

  • 2 reviews
  • Verified customer

Fees quite high and unreliable customer service

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
  • Verified customer

Cheap, reliable, ethical

published

Have electricity with solar feed-in. Reliable power with no drop outs. Have been with Diamond for several years and customer service has always been great, easy to deal with etc. Set up process was super simple.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
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Daniel

DanielSouth East Queensland, QLD

  • 2 reviews

Horrible experience!! Do not go with this company!!!

published
Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity and Solar Buy-Back
See all answers

Don’t go there!

published

Inaccurate billing’s and charging more than our standard Origin Bill since the get go.

Dropouts causing produce to be spoiled.

We are a not for profit association yet they couldn’t care less.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesSolar Buy-Back
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Imanza

ImanzaQueensland

  • 2 reviews

Over before it even started.

published
Customer Service
Incentivised ReviewNo
ServicesElectricity
Ian Gardner

Ian GardnerMaleny

  • 2 reviews
  • 1 like

Excellent service!

published

I have been with Diamond Energy for some years now and have found them to be consistently pleasant, helpful, efficient and cheap. Apart from short breaks in supply during the occasional electricity storm I have had no power interruptions.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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Emma

EmmaMelbourne

  • 3 reviews
  • 3 likes

Many hidden charges

published

Admittedly I did not do my research prior but just got a bill for $424 for 4 months - one bedroom flat, no air con, lived there for 2 months, for sale for 2 months with Real Estate Agent turning power on at meter for 30 minute inspections only. I did not realise this company charges 109 cents per day for electricity whether you are using it or not, nor was it clear about the connection charges. Cant wait for the next bill with the disconnection charges.

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers

Amazing customer service

published

Diamond Energy you are amazing! I found myself in difficult times and unable to pay my bill in full . I called customer service to discuss and i was so nervous and had some anxiety initially... i even worked myself up to make the call. This was due to previous bad experiences in the past. Well! The lady i spoke to was so warm and friendly and completely understanding. I was soon relaxed and felt like i was talking to someone i knew. She efficiently and calmly helped me to a solution and I didnt feel any judgements upon me at all. Congratulations Diamond on having staff who truly are “ Diamonds in the rough”

Transparency
Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Max

MaxSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Overpayment trying to get a refund

published

I like Diamond Energy but am currently very disappointed with Thier current policy in refunding overpayments of Thier account I decided to use Thier smooth pay which works really well however I recently requested a partial refund due to the balance being in excess of 846 dollars My average account being 245.00 dollars I was told this would take up to ten weeks Very dissatisfied not acceptable

April 11th 2019 Update: Re Over Payment Refund Diamond Energy

I am pleased to advise that Diamond Energy did refund my over payment after communicating my displeasure on there earlier advice that it would take up to ten weeks being there next billing period, Thank you Diamond Energy

Customer Service
Incentivised ReviewNo
ServicesElectricity

Great expectations

published

Diamond Energy has been our supplier since we switched to Solar about 7 years ago. Every now and then I do some research to see if i can pay even less. I usually find that Diamond Energy is the cheapest based on daily avg kwh and the price even if it is only a few cents, it still shows i'm paying the least so there is no benefit to switching away.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
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trumpetgirl

trumpetgirlGreater Melbourne (Inner), VIC

  • 6 reviews
  • 4 likes
  • Verified customer

A great, green company

published

Finally, an electricity company that is transparent and offers great service. We have a premium feed-in tariff. When we're in credit, Diamond pays our bank account on the day the invoice is due. Never had that before! They rank second on the Greenpeace Green Electricity guide, with all renewables (no fossil fuels). That's the most important factor for us.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Steve

SteveMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Top customer service

published

Life is not always about the cheapest price as cheap service usually hangs together with it. Diamond Energy goes against this by offering very competitive prices and best of all, excellent customer service. I have called a number of times and the call gets answered straight away by very friendly Aussies who sort out problems on the spot. It makes customer service at the other retailers look like a complete joke.

Customer Service
Rates and Fees
Incentivised ReviewNo
ServicesElectricity
See all answers
Energy Providers

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  • Verified customer

Great customer service

published

Used Diamond energy for our electricity. Quick setup incl direct debit. Excellent customer service via phone (no anoying menus). Detailed and useful quarterly usage reports via email.

Anita

AnitaSunshine Coast

  • 2 reviews
  • 2 likes
  • Verified customer

Consistent, perfect renewables power supply at great rates

published

Hands down the best electricity company I have ever dealt with. And the only one to ever offer me discounts. If you believe renewables are the future, I'd recommend them.

funguy

funguySouth East Queensland, QLD

  • 15 reviews
  • 22 likes

Easy to deal with.

published

House is 100% electric.
Switched over a couple of years back form another supplier after they upped their pricing and did not tell anyone.
Diamond Energy are easy to deal with and their supply charges seem to be a little cheaper than all the others I have checked with.
I check constantly what other suppliers charge, Diamond Energy still rate the best.
Billing is easy and direct debit is convenient.
My only criticism is that you cannot access your account on their web page as you can do with others.
With all the discounts I have obtained with them, my bills are almost manageable.
At this stage I am a happy Diamond Energy customer.

Always honest

published

Always been happy with diamond. Have left them in the past. HUGE mistake. Back now ppl in the office actually answers your calls and Australian based and owned as far as I know. Just better than the rest. And I sent solar for a living so looking at bills constantly.

Bill shock!

published

Recieved a $1350 bill from these guys after recently signing up. I have a two bedroom unit and usual bill is between $300-$400 with previous companies.
Be very careful!

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Questions & Answers

emily s.

emily s.asked

Should I only go with Diamond Energy if I have solar panels? I am moving out and will be renting so we won't have solar, will it still be a reasonable price?

1 answer
trumpetgirl
trumpetgirl

I think they do a bill compare if you ask them. They did it for us. They're good even with no solar.

Rochie

Rochieasked

I'm looking at Diamond Energy, I'm in an apartment so trying to work out whether I need solar panels or not?

1 answer
trumpetgirl
trumpetgirl

It would be tricky to get solar panels in an apartment but Diamond energy is sourced from renewables, so at least you know you're helping the planet!

molly pet 4

molly pet 4asked

Is it more expensive to have solar on private rentals than owning you own home?

3 answers
Vigilant
Vigilant

I can only speculate, that as a tenant, after getting the owner's agreement to install panels, if indeed you are responsible for the electricity bill as most tenants in Australia are, you would earn as much credit for the electricity your panels generate as an owner would, but without the security of tenure an owner has, you will have the extra costs of uninstalling, taking the system with you and reinstalling on your next rental property...if you can find an owner who agrees to it.

funguy
funguy

Hi.
We have solar panels, a 5kw system.
Diamond energy give us 11cents per kw put back into the grid.
But I think the main benefit is that with solar it uses the power generated for the home use first then any excess going back into the grid.
My bills have more than halved since installing solar.
Try using your heavy electricity usage between 9am and 2pm if possible, that is the maximum gain period for solar.
I must admit I have not heard of anyone taking the solar installation with them when they move.
The way new technology is going, there will be bigger and better all the time.
Hope that helps you.

Sean Watt
Sean Watt

If your bill is 800 plus you may benefit. Personally I would go halves with the owner and only if your bill is really high

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Details

CategoryEnergy Providers
Services ProvidedElectricity and Solar Feed-In Tariffs

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