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Dick Smith
2.5 from 1,793 reviews · View Statistics
See the Best Electronics & Computing Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Dick Smith

Reviews

  • Product Quality
    2.4 (636)
  • Return Claim MadeYes (249) · No (585)
  • Shipping
    2.4 (570)
  • Warranty Claim MadeYes (110) · No (672)
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karen r.
karen r.Sydney, NSW
  • 2 reviews

Wrong item even after seeking information

published

I rang and ask which replacement filter I needed and they gave me the wrong information. I ordered the item. it didn't fit and THEN I discovered that the item was supplied by another company. I now have to pay to return it and will not get a refund for 2 weeks. NOT HAPPY JACK

Product Quality
3/5
Shipping
1/5
Dick Smith
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Jasmine
JasmineSydney Surrounds, NSW

Excellent

published

Was super easy and fast service and delivery. I decided to order from them again. Very happy. I will likely continue to purchase from here.

Product Quality
5/5
Shipping
5/5
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Contantine
Contantine
  • 2 reviews

Easy to order, fast free delivery

published

It’s a quite straight forward online order process, very competitive price due to free delivery. I used them in the past for heaters and dehumidifiers.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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Liz
LizPerth, WA
  • 5 reviews
  • 3 likes

Misleading

published

Product advertised says 1 - 5 days shipping
Ordered 24/04/22 received an email 06/05/22 saying would arrive 13 - 18 May !
That is 19 - 28 days delivery !

Shipping
1/5
Incentivised Review No
Dick Smith
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Liz
Liz
Liz
Liz
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Unhappy Customer
Unhappy CustomerGreater Melbourne (Metropolitan), VIC

BEWARE : No refund despite admitting fault

published
Incentivised Review No
Return Claim MadeYes
Dick Smith
RossDick SmithSend a private message
Unhappy Customer
Unhappy Customer
Dick Smith
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This is exactly what I’m looking for

published

Very easy to see what’s available very easy to navigate the sale haven’t seen the product yet so I don’t know

Incentivised Review No
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Rmks
RmksGreater Melbourne (Inner), VIC
  • 4 reviews

Good deals

published

Some good deals are offered from time to time on preferred items
This makes them a good buy when offers occur

Product Quality
4/5
Shipping
4/5
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Related Articles

Previous
Where to buy and how to choose a monitor and other home office needs

In light of the escalating coronavirus pandemic, many Australians are opting to or being asked to work from home. If you need to set up a home office, here’s a quick guide on where to buy and how to choose the essentials like a monitor, keyboard and mouse.

Wendy Z.
Wendy Z.20 Mar 2020
where-to-buy-and-how-to-choose-a-monitor-and-other-home-office-needs
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duststorm
duststormMetropolitan Adelaide, SA
  • 11 reviews
  • 16 likes

It must become easier to get support!

published

I did order some merchandise and I received an email that the goods were on their way to us. I tried to contact the carrier and Dick Smith and I did not get any proper answer. We spent a few days waiting at home to make sure, but there is still no indication of when the goods finally arrive.
We did in the end a part of the order and after numerous emails and phone calls managed to get the rest of the delivery.
I believe that the delivery process needs to be improved to reduce frustration.
When I was finally able to talk to a human being, the people from Dick Smith and the transport company were friendly and polite.

Product Quality
3/5
Shipping
1/5
Dick Smith
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Cindy
CindyPerth, WA

Fund exactly what I needed.

published

Decided to pull my Wii U back out to play some game older games. Couldn't find the charger for the game pad, found one quickly and cheaply here. Thanks! :)

Incentivised Review No
Warranty Claim MadeNo
Product Purchased Nintendo WII U Gamepad WUP-010 USB Data Charging Charger Cable Cord
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Jan
JanGreater Melbourne (Metropolitan), VIC

Purchasing

published

Very easy to navigate the store, found exactly what I was after. The product range is extensive and going by the product reviews is an excellent quality product. Purchased a Height Adjustable Monitor & Laptop Stand within minutes.

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
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LeeBro
LeeBroSydney, NSW
  • 2 reviews

Slow Shipping, Bad Customer service

published

I ordered a phone case and it still hasn't arrived lol. WTH. It said it was gonna arrive on 20/04/2022 but it hasn't even been shipped yet and it's 26/04/2022. I tried to contact them but they still haven't replied for ages.

Shipping
1/5
Incentivised Review No
Dick Smith
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Fast shipping, perfect quality, do recommend.

published

Love how the store has new and old products making it easy if you want to restore old tech and very satisfied with the quality

Product Quality
5/5
Shipping
5/5
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Cheissie
CheissieWide Bay-Burnett, QLD
  • 2 reviews

Purchasing

published

Tried buying my new mobile phone on a couple of other sites but they were too hard to navigate. Dick Smith's site was so easy, ordered my new phone in a matter of minutes.

Incentivised Review No
Return Claim MadeNo
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Anthony M.
Anthony M.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 4 likes

they cancelled my order 3 days after placing it

published

kinda cringe that you buy something and because you decide to up the listing price you say its """unavailable""" but then list it higher anyway.

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Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
Dick Smith
RossDick SmithSend a private message
Anthony M.
Anthony M.

CHGA2TA3

Anthony M.
Anthony M.

still hasnt been fixed,

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WYN TRAN
WYN TRANPerth, WA
  • Verified

I’m ECSTATIC!

published

This is so perfect for my space! The quality is far better than I expected for this very cheap price - it looks and feels expensive!! I love this rug so much that I came back to buy two more, and made time to do this review - which I usually never do. I bought the extra 2 identical rugs - just in case this particular one gets old and tired-looking - in years to come. I’m soooo happy with my purchase. HALLELUJAH! Praise God, and thank you Dick Smith for such a gem because it’s so hard to find these kinds of rugs at the large size that I bought and at such good quality, AND at such a good price. I have seen many other rugs advertised on the internet but they were sold on unreliable websites with bad reviews.

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Product Quality
5/5
Shipping
5/5
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Questions & Answers

cookie
cookieasked

Wow, glad I read the reviews before I purchased, so sick of NO customer service with online shopping platforms. So many complaints of ignoring Customers, red flag for me!

1 answer
Mark
Mark

I can only tell of my experience but I always check to see if DS has what I’m chasing. Look not so much as saving a couple of bucks but good service which I have had since dealing with DS. Better than Kogan for some strange reason.

Laura P.
Laura P.asked

Is buying a phone from this place worth it?

4 answers
Maree03
Maree03

No, they outsource products and you will probably never receive it. Go elsewhere.

Laura P.
Laura P.

Alright thank you

Joe
Joe

Never use Dick Smith of Kogan

BINU
BINUasked

Won't you refund the money, even after receiving the product returned to your warehouse, what a worst business ethics you guys follows. Don't worry I am on this with FareTrade.

No answers
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