Dick Smith

Received a faulty item and getting in touch is not easy ,then when they ask for a video it's complicated,I'm afraid I don't think I'll be bying anything else from them .

I bought a refurbished iPad from dick smith but they charged me twice and will not respond to my emails. Nothing wrong with the iPad but I want my money back, I see so many reviews on here of them sending shonky items or not at all, how ridiculous, how is this company still trading? I will definitely not be recommending its been weeks very unprofessional. Will be sharing this and these reviews with as many people as I can

I have bought numerous products with Dick Smith Online over the years & I have been happy with them & will continue to purchase. I am very shocked about the negative reviews. I am also sorry those customers had bad service/experience.

I paid $360....it arrived in about a week. It is very good condition and working fine. Like another reviewer I checked reviews after purchasing and was a little disturbed but there are no issues so far.

I've now brought 2 phone from them first one only lasted 4 week the turned itself of and won't turn back on and a got a iPhone 7 plus today and it is disabled. Terrible quality!!

I dont think I have ever experienced as bad customer service as this. Starting from product description, postage and packaging, product delivered and customer service post purchase - issues on every single step!! Their website descriptions and promises are simply dishonest - I will be lodging an official complaint with relevant government authorities as something needs to be done to protect others from falling into their traps!!! Nightmare!

I brough an Iphone 8 plus which looks great however I received a phone call the next day telling me the item was not available and offering me an iphone 8 with a $50 dollar refund which I declined. After 30 days of declining still waiting for my refund to be processed. Unable to contact customer support or to request to be called back.

Bought kogan 2 in 1 note book. After a few months in on/off button became permanently pressed in so cannot be operated. Tried to use the online account dashboard to return the product. Filled in the question field and attached photos,but when you click on submit, absolutely nothing happens. Impossible to get in touch with them. They have no telephone line to call!!!

Bought a refurbished Iphone SE - played up from the day it arrived and had poor battery health - in under a year it is now not working at all - tried to apply to get it repaired under warranty but unable to get through to the online dept - the screen just leads you in circles in the hope you will give up and phone line is no longer available

Very bad customer service never ever buy from them. Bought iPhone 7 and after 27 emails I took phone to Apple shop to get a new battery and was told products are over 3 years old and out of warranty. Wanted me to send product to Melbourne and I live in Sydney an wait 3-4 weeks for replacement. Got a new battery from Apple shop and waited 2hrs they promise warranty but through their resellers in Melbourne

Ordered an iPad, didnt receive a tracking number after 2 weeks so logged in to see its marked as Refund requested! I never requested a refund at all! No ipad received and no money refunded!!
Have sent an enquiry and still awaiting a response!

Purchased a king single bed frame for our spare room and less than two months later the bed slats, made of cheap pine snapped in two places! The bolts provided were too short and had to be screwed in several times to tighten after the first assembly. As this item is under warranty, I followed instructions via help desk and included photos of damaged item and am yet to receive any sort of response. Have messaged again requesting a phone call, but this business is 100% online so I have no reply to date. I've had to purchase a new bed in the interim and have no resolution. Bad form. Now reading the reviews I get why! My email #7632496 remains unanswered, please someone contact me to get this nightmare sorted!

I ordered a bike rack for the car which couldn't be safely installed. When I explained this to the customer service they showed no support. So I had to pay for postage when returning the item AND had to pay a service fee for "CHANGE OF MIND" which clearly wasn't the case. Would never purchase anything from them again.

Do not buy from dick smith. The worst service I have ever experienced. I made the mistake of purchasing an item from them. The item did arrive but was not as advertised, after weeks of back and forward emails. they finally provided a return address and said they would provide a refund . Another three weeks went by and still no refund. Ended up having to contact the credit card company to get a refund.

Appalling. After ordering they waited 3 days to dispatch. Tracking number never worked. After 2 more weeks they didn't respond to requests to fix tracking or deliver product. Raised a dispute in PayPal they waited 2 days then issued a refund which I have to wait 3-5 days for. No reply no explanation no apology. They are the absolute worst. Don't buy from these morons they are in competition with Amazon for the worst online retailer and they might be in the lead!