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Dick Smith
2.8 from 956 reviews

Reviews

(336)
(87)
(24)
(37)
(472)
  • Product Quality
    2.2 (158)
  • Return Claim MadeYes (81) · No (129)
  • Shipping
    2.3 (121)
  • Warranty Claim MadeYes (44) · No (142)

Reviewer Photos & Videos

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Dick Smith Are Crooks

published

Dick Smith are crooks. Its impossible to contact them. Their returns policy is a con!!! Do not buy from dick smith or kogan!!!!!!!! I will never buy from them again

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Dick Smith
Ross x.Dick Smith
Luke
Luke

You return policy is designed to confuse people and doesn't work. I want a refund. Please give me an email address I can send photos and my receipt to?

Daryl

DarylSouth Australia

  • Verified customer

DO NOT buy from Dicksmith!! Paid for goods but no product!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Product PurchasedMicrosoft Surface Pro (2017)
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1 comment
Dick Smith
Ross x.Dick Smith
Shaz B.

Shaz B.Sydney, NSW

  • 2 reviews

Cannot contact team to cancel order

published

There's no contact information and the support pages all go to Kogan.com - does not know the cancel button on Dick Smith order history!! I've submitted a request ASAP but it's now shipped.

1 comment
Dick Smith
Ross x.Dick Smith
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mike B88

mike B88South East Queensland, QLD

  • 9 reviews
  • 1 like
  • Verified customer

Still Missing and Tracking is useless

published

Ordered an item on 26 March and dispatched by 30 March express via OZ Post. But they are unable to find it. The tracking number cannot locate where it is, either city or country !! Been waiting a few days for OZ post to come back to me also. Seems the dispatch and tracking info is by seller and does not indicate they have actually sent it.

Update: after emails to DS and talking to OZ post nothing has changed. Still none the wiser. Tracking info is also unchanged and untrue according to OZ Post as they have not received it.

Return Claim MadeNo
Warranty Claim MadeNo
Product Purchasedthermometer
1 comment
Dick Smith
Ross x.Dick Smith

Appalling Service

published

First we ordered a refurb Iphone X and after a few days get a message and a refund saying it was no longer available . So we ordered another one - just arrived - charger doesnt work , it has a big led leak on the screen and the top row of number pad doesnt work ! WHY on earth can i not call them . Will be expecting a full refund and cost of return postage ! Never again

Product Quality
2 comments
Dick Smith
Ross x.Dick Smith
Tony D.
Tony D.
Mary

MarySouth East Queensland, QLD

  • 2 reviews

Money taken but no history of order

published

I ordered a set of earphones on 27 March via website. The money has been taken out of my account but there is no history of the order etc. I have sent an email but no reply as yet.

Product PurchasedApple iPod Earphones
2 comments
Dick Smith
Ross x.Dick Smith
Mary
Mary

I have not received any emails from the Help Desk...

Unreliable - Don’t buy anything!!!

published

I bought an iPhone 8, took around 2 weeks to arrive (despite what it said on the website) it was fine until I realised the speaker didn’t work, customer service was very unhelpful and took a while to arrange the return. I then bought an iPhone 8 plus as I thought this was just a one-off problem. The item had been “with courier” for over two weeks!!!! They would not take responsibility for losing it, customer service was again extremely unhelpful, was difficult to get a refund and I kept getting passed on to different people (had to keep explaining the problem). After getting my refund I bought a phone from pbtech (NOT affiliated with Dick Smith) - very simple and quick.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedPhone
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1 comment
Dick Smith
Ross x.Dick Smith
Deborah

DeborahMelbourne

  • 2 reviews

Online Purchase - Third Party Cancellation

published

Purchased item online. Advised two days later that the item was unavailable. I was then advised it would take 5-7 business days for the refund. They were paid immediately, why not refund me immediately?

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Dick Smith
Ross x.Dick Smith
Narisu Z.

Narisu Z.South East Queensland, QLD

If you think you can get a refund, forget it!

published
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product PurchasedApple iPad (5th Generation)
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1 comment
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Extremely poor quality masks !

published

The description says: “3-Ply Face Mask Anti Virus Flu Dust Surgical Medical Dental AU”. Whereas the parcel is all in Chinese writing with loose packing, not anti virus Flu medical.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Dick Smith
Ross x.Dick Smith
Anne S.

Anne S.South-Eastern Region, NSW

Faulty Product. Try and complain they make it too hard. Terrible.

published

Kogan Cooktop faulty only half the hotplates work. Try and send a complaint, the product code is not where they suggest on their order history. Spent heaps of time trying to navigate a simple request for help.
Never going to use this company again.

Product Quality
Product PurchasedKogan cooktop
1 comment
Dick Smith
Ross x.Dick Smith

Rubbish delivery times

published

I ordered 13 days ago and my package is still in mid air somewhere, yet to even get to customs. Wish I had got in the car and driven to our local electronics store.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple Airpods 2nd Gen with Charging Case
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1 comment
Dick Smith
Ross x.Dick Smith
Jeff

JeffGreater Melbourne (Metropolitan), VIC

Terrible service! Waiting for a reply for 5 days, unacceptable.

published

In the website said the size of keyboard would be fit on my iPad, once i get my keyboard i was devastated. And i try to contact them, i literally wait for their reply for 5 days. And the return policy is almost end, still waiting for their reply. They send me return website called pbtech, and it need to be provide invoice number, dick smith never sent me the invoice. Is this the trick you use on customers who want to return their item?

Product Quality
Shipping
Return Claim MadeYes
Product PurchasedBrydge keyboard iPad grey
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2 comments
Dick Smith
Ross x.Dick Smith
Jeff
Jeff

Then just give me the invoice! And reply me on time! Please

Why do they use a 1.9 out of 5 stars rated courier company?

published

At this point, my package was picked up two days ago and their customer services people are going to call me when they find out where it is? This is after not having my calls returned twice!

Shipping
Return Claim MadeNo
1 comment
Dick Smith
Ross x.Dick Smith
Gwen Matthewson

Gwen MatthewsonMetropolitan Adelaide, SA

Waiting a month for an item to be delivered so far

published

I am still yet to receive my item. It has been a month since I ordered my product and it has not been received by Australia Post, the item is an EXPRESS POST registered mail item. I have requested a refund as I would now rather physically walk into a store and pay $200 extra.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S10 128GB
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2 comments
Dick Smith
Ross x.Dick Smith
Gwen Matthewson
Gwen Matthewson
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Son waiting 3 mths now for working Xmas present! Disgusting

published

Santa gave 10YO a moochies watch through Dick Smith and the sim wasn’t readable from the start.
We have been trying for 3 months to get him a replacement and have been given the runaround. We just want a refund now and to cancel the $15 account he isn’t able to use. Absolutely DO NOT buy through Dick Smith!!

Return Claim MadeNo
2 comments
Dick Smith
Ross x.Dick Smith
Sarah T.
Sarah T.

No Support and no Phone number to contact

published

I found the phone, clicked purchase and filled in my details without joining up as it gave me the option then I enter my credit details and went next and that's where my problem started. A message advised that my bank needed some additional security and took me to a dead page. Thought to myself I will contact support as i really want the item but no phone number, and no support unless you have registered with them. This must be bordering on illegal that you cannot contact someone after they take your money or thank goodness they only attempted to take my money. I am shopping elsewhere now.

Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy A5 2nd Generation (2017)
2 comments
Dick Smith
Ross x.Dick Smith
Disgruntled
Disgruntled

You just highlighted the problem, I cannot contact you via email. Surely if you can take money without the need to make an account you can be contacted?

Vicki

VickiSydney

  • 15 reviews

Didnt buy

published

I w3qas going to purchase a phone after spending quite some time trying to find a way to ask a question no phone number, no chat facility I decided to buy elsewhere. How can you run a company if consumers cannot contact you easily?

1 comment
Dick Smith
Ross x.Dick Smith

dick smith is good

published

i made a rookie mistake, i ordered my product without reading the reviews of dicks smith first, after i read them i was so scared i had just lost 211 dollars because of the poor dick smith reviews, and although it did take a long time to arrive because it was being shipped from china so it had to be quarantined, it did arrive in good condition, so don't be afraid of buying something of dick smith, i was and now i have a really good arctis 7 headset. :)

Product Quality
Shipping
Return Claim MadeNo
Robert

RobertGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Great products at really good prices ! Can't fault them.

published

Ordered a great pair of Birkenstocks, arrived within 3 days and the price was hugely discounted compared to what other retailers were asking for. Parcel was tracked too which is nice during these times!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedBirkenstock Arizona Sandal
See all answers
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Questions & Answers

Frederik

Frederikasked

Hi
I would like to purchase some items online and wanted to know if the head office is in Australia?
Is Dick Smith still involved?
We would like to purchase Vitamin C Powder. Will the supplier of this product be well known to me living in Australia?
Many thanks for your help with the above
Regards Frederik
temt@hotmail.com

No answers
Connor M

Connor Masked

Hi Dick Smith, Are your factory refurbished phones
Fully unlocked?

No answers
Hayleigh Archer

Hayleigh Archerasked

Hi
I’m looking to purchase a refurbished iPhone, but I just want to know if they come unlocked to all networks or do I need to have it unlocked my self ?
Thanks

2 answers
Chris
Chris

Hi Hayleigh, i would not buy from Dick Smith, it seems they are not incharge of their sellers, so the phone may take many weeksto arrive, if it arrives at all.

Hayleigh Archer
Hayleigh Archer

Thanks Chris

Get an answer from our members and Dick Smith representatives

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