As of May 2016, Dick Smith has been acquired by Kogan.
- Verified customer
Do not buy through Dick Smith
Shocking service do not buy through them !! It’s been 3weeks and still nothing .
I Ordered 2 air pods , my son and daughter purchased out of there own money they saved they delivered 4days after i paid extra for express post , one air pods worked the other was faulty that’s where it starts
Had to contact them and what a joke !!!!
After 3days they got back to me to say we will sort out the return another 4 days before we had to chase them up another 3 days to got return details , we posted that day we got return details and it’s been 7 days ...
Surprised in a good way
When I was considering buying a new laptop Dick Smith (a front for Kogan now) had the best price i could find, better even than aliexpress. I was sceptical after reading so many negative reviews re Kogan/Dick Smith (items arriving very late/not at all/damaged etc and little/no communication/backup service). Worse yet I could see that the laptop wan't actually sold by Kogan/Dick Smith but listed on their "marketplace" (eBay knockoff) by a third party seller (store name: Heybattery). The terms and conditions made it quite clear that Kogan took...NO responsibility for any items listed on their marketplace (another red flag). Also the item description mentioned the the item was located not in AUS but Hong Kong (another red flag). Nevertheless, I saw that I could pay with Paypal (unlike aliexpress) so I figured I would have some buyer protection and I decided to "roll the dice". Going off the reviews I read I figured if it didn't show up in a months time I'd follow it up. Well I received a tracking number the following day (1st surprise), from a Melbourne address not overseas (2nd surprise), and the laptop arrived at my north QLD address two days later (3rd surprise). This was around late last year, have had the laptop for a few months with no issues. All I can say is my experience contradicted almost every other review I've read, so I thought I'd let people know... Hope this helps someone out, somehow! Have a blessed day.
I have just left an Apple store to find out my AirPods purchased on Dick Smith are fake!! The serials number do not match Apple's records. Considering I paid $220 for the AirPods Do not purchase them through dick smith. I only ended up saving $10 and now I am stuck with fake AirPods.
Worst Customer Service
The customer help desk is absolutely disgraceful. So far, it has taken over 24hrs to respond to my last 2 e-mails which if they had provided a phone number, would have taken at most 30 minutes to resolve. Here is my ticket number: #7811851
Bit scammier than other online retailers.
Firstly, be careful what you are buying. Often it will be either refurbished or a resell from some unknown third party. It is not completely obvious when you search their site.
Secondly check the fine print on delivery. They push the limits on warehouse shipping time and delivery time. When you look at an item it looks like you will get it in a day or two. In reality it will more more like a week and a half.
Thirdly, it's impossible to unsubscribe from their emails. Despite logging in and clicking unsubscribe multiple times, I keep gett...ing emails. And as others have have noted, despite what is written on their site, they offer no real warranty security. Overall I'd say you may as well use other online retailers. Dick Smith offer no more security over them and a bit more hassle. Or pay 5-10% more and go to a bricks and mortar store.
had a problem with a product that i just purchased (Kogan) and at first emails ok, now that problems is hard i assume they do not want to talk, Have emailed for times today and still no reply on how to resolve my problem, does any one know if Kogan own Dick Smith Oh just seen the top they do
I receive an email yesterday, with how concern they are but I am still waiting on them, stalling again
I mentioned returning product maybe this is why, The product was Portable Air conditioner
some response now but, still no answer on when replacement tube and fittings and including window fitting will be sent to to hopefully fix problem, funny more stalling.
BEWARE Dick Smith
I only rated because I had to.
I purchased a samsung galaxy phone thinking it would be the same phone bought in Australia. Not so, it is NOT, I had problems with it, took it to Samsung in Perth, they would not help, they said it was an overseas (Chinese) phone. I contacted Dick Smith many, many times asking for an Australian standard phone or refund. NO HELP, they responded and then NOTHING.
BEWARE when you buy electronics from Dick Smith (Kogan). Dick Smith is NOT AUSTRALIAN and NO WARRANTY.
Have reported company to ACCC as the online help desk is not legit.
Delivery of product was initially good just now unable to return item as many others have had the same issue. The companies parent 'Kogan' has a replica website with the same customer help desk that sends you in circles. I suggest reporting them to the ACCC or a relevant ombudsman.
I phone 6 purchased from Dick smith
I purchased I phone 6 from dick Smith online a month ago. It didn’t get charged when it arrived always stayed at 1 percent and shuts down as soon as you turn it on. I paid for post and sent it back and since then waiting for a replacement and now they are saying they don’t have it in stock
I have been dealing with them for a month and they are neither apologetic nor keen to send the replacement. Seems like I have made a wrong decision by giving them business.
Basically a scam
The airpods that were ordered on the 10.12.2019 came on the 23.12.2019, which is decent shipping, however, the product was broken to start off with. The back button was depressed into the case. Dicksmith claims that they have a year warranty with Apple, however when I visited apple to have the airpods checked, they stated that they were bout in 22.11.2017, USA. And that the 1 year warranty has obviously ran out. Dicksmith has no way to contact them, there is no phone number. Basically a scam. I am still trying to find out a way to contact them, however things are looking pretty grim with low chances of getting a refund each time I see the customer reviews and their comments on how terrible Dicksmith was.
Christmas come and gone
Christmas has come and gone, Blow up mattress ordered on the 13th never got here, relatives slept on the floor. if it ever arrives at least I can use it NEXT year. If your going to blame your courier, change couriers, your products, your responsibility and trying to get any help from either you or them is impossible. Poor poor service
Purchased an item on the 15th of December off the Dick Smith website. The item was not shipped until the 20th December. How can it take 5 days to process an order? Not happy as this is for a Christmas present and now it will not arrive on time. Also the website does not have any contact details to lodge a query.
Cannot Unsubscribe From Mailing List Without Paypal details - Why?
I do not know how I ended up on Dick Smith's mailing list, but you will be bombarded with mail and they will not allow you to unsubscribe.
They actually want my paypal details to do this - no other company has ever done so before.
Obviously, Dick Smith simply don't care about their clients or their wishes. Go to JB instead.
- Verified customer
Bought and item on presale weeks early. Was advised it would be shipped Dec 19. By late arvo on that date the item hadn't shipped so I had to contact them and ask why. They have me a genetic response talking about the benefits of buying pre sale which didn't answer my question. A few emails later they told me there had been a delay. I requested they express post to cover the inconvenience. I then received an email saying it has just shipped regular post. They emailed me later just saying that express post was unavailable. I took this as "We don't care about our mistake and don't want to sound an extra cent to make up for it". I'm yet to receive the item.
- Verified customer
I have never seen a worse service
Hi, I ordered a smart watch as a xmas present for my son. The tracking information shows that it has not moved any where since I ordered it on the 13th. Order B3YKMYWF . Also the website does not have any contact details or the ability to lodge queries or even a customer service.
Seriously, if it is not gonna arrive on time as promised, send a refund instead.
Absolutely shocking service!
I bought a Todo product from the Dick Smith website but obviously didn't check out the reviews before I paid! Its been almost 3 weeks and I am still waiting for the product, which they said would be delivered within 5-7 business days! Its a Christmas present for my son & I still don't know if its going to arrive before Christmas!
Dick smith may ruin Christmas!
I ordered a gaming chair which payment was taken but I have no idea when or where my item is?
Or if it will even get here by Christmas???
I have no other way of purchasing another gift for my 11yr old son who's mother passed away 4 Xmas's ago. Plz don't make it another sad Xmas Dick Smith.
I was already stiffed by Ozsale, so i decided to go with a more trusted name Dick Smith's, maybe I was wrong? Can anyone be trusted these days??
-very anxious dad-
- Verified customer
Never ordering again late delivery!! And not answering their emails!!
Made a order for a robot vacuum payed for express shipping, to send overseas to my sister. they sent it in 2 parts one part of the order a cord? Came first and then the vacuum a couple days later way past the express shipping date I didnt even order the cord!! i had to buy another brand one so that i could send it overseas.they emailed me that they had sent it couple days later i called australian post to see where It was they told me it wasn't at their warehouse and to contact dick smith and cancel and get a refund. Talked to them through ema...ils they said they'll refund me my shipping they didnt!!! And then when it finally arrived I told them i want to return it and get a refund they said that they'll give me credit? I told them I won't be using it, so just give me a refund and they've ignored me completely!
- ‹ Prev
- Next ›
Questions & Answers
I have bought the microphone from Dick Smith, it’s not working. I can’t contact Dick Smith, what can I do?
Why your customer service department do not reply to emails re a problem with a product , first email now no replies maybe due to me stating I will return product. I feel like this is not good service , I know so, If a problem no interest from them or mention of money back seems to be no interest from them
Re Mr Anthony Shah
Hi Dick Smiths (Kogan),
Are you able to provide a method of contacting you that works? The website takes you around in circles and doesn't have a legitimate way of contacting customer service for returns. Should we be contacting Kogan your parent company for returns? please provide guidance and or the correct email/phone number to contact you.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.