3,219 reviews
As of May 2016, Dick Smith has been acquired by Kogan.
AI reviews summary
Pros
Cons
Verdict
Customer experiences with Dick Smith are broadly divided between highly positive and notably frustrated transactions. Many shoppers appreciate the competitive pricing, easy website navigation, and surprisingly fast shipping times for a wide range of products. However, a significant number of negative encounters centre around unexpected annual membership fees and difficulties communicating with customer support or third-party marketplace sellers regarding returns and refunds.
Purchased 3x Paws & Claws 12cm Hide A Treat Giggle Ball Pet Dog Toy Interactive Fun Assort for my dog, she loves it. Pop kibble into the opening and she pushes it around getting the interactive giggle sound and of course her dry food. It's a great way to give her some mental stimulation! Show reply
Looked all over the net for a Tarot box without costing the earth, found it - fantastic. Was given updates and arrived today after ordering 3 days ago - and I'm rural! Show 2 replies
i bought some copper stakes for the garden. the poorest quality items i have ever seen. product does not match the photo. will never buy off Dick Smith again. pure rubbish items. i have submitted a complaint. hence i will update this review in due course
Reviews with attachments
Great product at an amazing price. Super fast delivery. Thanks. Show details · 1
These where just what I was looking for they fit in the space where I wanted them well worth the price never had an issue with dick Smith products Show details · 1
We received our beautiful sofa within a few days. It’s well made and easy to put together. So reasonably priced fir such a lovely sofa. Show details · 1
Ordered and paid for a 90cm foam roller. Process very easy, quick and professional. Tracking advices included and delivery was as per purchase order. Excellent web site and I was kept informed of delivery nearly every day. Top marks. Show details · 1
I had a great experience. Easy to navigate website. Easy payment and fast delivery. The product is as advertised. Very happy with my purchase. Show details · 1
It was quickly delivered as in great condition. A USB cable, and a power adapter came with the phone as it was advertised. Highly recommend it. Show reply
Purchased 2 Magnetic Worklights rechargeable,for our Bbq area,very good price, free delivery,quick delivery too,very happy,smaller than expected but I didn't check what size they were Show details · 1
The website was easy to navigate with a good range of iPhones I was searching for. Payment went through seamlessly. The product arrived in 2 days beyond my expectations! It was well packaged and the essential parts were included. The iPhone looks as new and the first impression was very pleasing Show details · 2
Needed a laptop for tafe, my first time ever owning one, so needing help from family to set it up, it’s plugged in and charging I got that far, I’m happy receiving it on time, only 2 days and was packaged beautifully and sage. The price was great and it’s what I needed, looks great! Just have to learn how to operate it. Show details · 1
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Edit: They helped sort the issue out! thankyou for taking the time to help me resolve the issue, I appreciate it. I bought two presents for my nephews in early December. One golf ball ( pictured) turned up instead of the pack of golf balls advertised. It was not what I expected when I complained to Dick Smiths. (whom I have been using for years… Read more · 3
with no trouble online and in-store). They referred me to their marketplace seller, who said they would give me a refund but only if I paid in full for postage. The problem is that the item was falsely advertised and I expressed that I just wanted a full refund. Dick Smith kept referring me back to the marketplace seller. No one wants to take responsibility. So I passed on the issue to the ACCC and told Dick Smith's I had done so, quoting my complaint number, hoping the issue would be resolved quicker. I still have heard no resolution on this. The second item never turned up, so I flagged this to Dick Smith who again passed me onto the marketplace seller, who said they would look into it and to follow up. They said if I still didn't get the item within a week, to contact them again, so I did and flagged this to Dick Smith. The problem is Dick Smith doesn't want to deal with any of it, the fact that months have passed by now and they keep referring me to the marketplace seller. Dick Smith please take responsibility and deal with the issues at hand. All I understandably want is a refund.
Top notch service Quick delivery Original item Very sturdy packaging Came with all warranty paperwork and manual Item as described Show details · 1
Great service from dick smith, good price for my items & very quick delivery Show details · 1
Very fast delivery from Dick Smith. Have used the 8-page cross cut shredder a few times now. It's supposed to cut paper into 4x35mm pieces but doesn't consistently do this - see photo. The shredded paper needs regular clearing from the cutting mechanism (photo) or else the machine struggles. Using the rewind, forward buttons helps clear the… Read more · 3
residue. I've twice had small compacted pieces of paper lodge in the feeding shute making the machine inoperable. They are difficult to remove. Overall it is doing the job and I'm happy with the machine, particularly given the low price.
Latest follow-ups
easy order good product and price good size and quality Show details · 1
Follow-up · very quick a week or so good quality and price
The absolute definition of negative customer service. Actually worse than that - try contacting someone and they will take you on a journey of wasted time, AI chatbots and leave you traumatised. No respect given and zero empathy or accountability Show details
Follow-up · Issue with incorrect tracking information and delivery of expensive items followed by simply not being contactable and providing zero service or information. Issue still unresolved over 12 months later
Hi Jiff, we'd be more than happy to help. Could you… Read more (+1 reply)
Happy about the Kogan air fry oven 45L. The space is family size and big. It is great. Cooking is very nice. Good service and great delivery. Show details · 1
Follow-up · This oven is easy to use, but first get to know the buttons. You need to adjust the time and temperature to your needs. I go lower to 180 degree in general, cookies and cakes at 160 degree and watch to find out about time to get idea. cookies setting and bagel is great for that. cleaning is good.
Positive reviews
I purchased the heavy duty dog crate, large, on line. It was to fit in the back of my SUV. It was perfect...and great fit for our border collie! Great construction and so easy to purchase on line. We had it within 2 days. Really pleased with purchase and delivery. Show details · 1
Product purchased Multi Region DVD Player ideal for watching old DVDs. Delivery well informed during the process and great that Auspost is used, no parcels left on doorstep (left at local Post office), thanks. Show reply
Find out how Dick Smith compares to other Electronics & Computing Shops
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The 35 mm slide scanner I purchased through Dick Smith is one of the best products I have purchased anywhere. Excellent colour resolution and clarity. And the delivery time of three days was incredible. Thank you. Show reply
Negative reviews
I placed an order and received confirmation that it had been shipped via Australia Post. However, since then, I have received no further updates and have had no response to any of my messages asking about the whereabouts of my order. I’m very disappointed with the lack of communication and poor customer service. Due to this experience, I have… Read more
decided to cancel my order. It is frustrating to have to chase up an order with no response or clear updates.
Hi there, we'd be more than happy to help. Could you… Read more
I ordered a Folding Mattress Portable Trifold Memory Foam Sofa Bed Floor Sleep Camping Mat. Order placed on 11th September. It's now 30th September, and the order has not been delivered. The tracking number does not work with Aus Post. I've left multiple messages with Dick Smith and the supplier, CASAMI. The most recent message, received today,… Read more
from CASAMI says they will get back to me in 2-3 days once they've found out where the item is. But I escalated this days ago already with Dick Smith. There is no phone number to call to discuss this with anyone. I have guests arriving this weekend, which is why I bought the item. It looks like I'm off shopping for a replacement. Am I happy? I am not. And to complete the story, it is now the 2nd October. The product has not arrived, and I just received a notification from Dick Smith saying my order has been cancelled and refunded. It says: "No further action is required from you". And so, will I ever take action in terms of ordering from Dick Smith again? No I will not. No further action will ever be required from me when it comes to ordering from Dick Smith because it will never happen again. AVOID DICK SMITH.
I think it is time to draw more attention to Dick Smiths First Membership - noting Kogan (owner) has been warned in 2024 by the NZ regulator who launched an investigation after consumers complained they were unknowingly given a 14-day free trial of the 'First' membership. I was caught up in this and what happened was Dick Smith was spamming… Read more
me after a purchase so I sent emails to junk. I recently realised they have taken 3 years of membership fees without me purchasing anything. I accept my responsibility for not checking accounts, but where is the corporate responsibility in not tricking people into this and then obviously I am not using the so called First service, but they continue to take payments.
Unethical behavior, but this complaint is driven by not being able to communicate with them about it. No phone number, no chat, an email process where they respond with a generic 'we will get back to you'. It is a business focused on making as much money as they can and dont really care about the ethics or customer service.
So here is the path for every one. Every time you have an issue with Dick Smith or Kogan, irrespective of how small, but you cant get traction on it being resolved, lodge a complaint with the ACCC. It is quick and easy. If these awful companies like Dick Smith and Kogan want to behave in a way which is they know dishonest and they wont self regulate then we need to work harder on the ACCC to regulate.
- Regulate to enforce an opt in process rather than opt out on additional items and costs beyond what you wanted to purchase - this is a no brainer and need to be done ASAP. - Regulate to enforce a level of consumer protection if the seller refuses to respond to a customer complaint or enquiry over a reasonable period. The funds are automatically returned - this would change seller behaviors over night.
We have been lulled into accepting these behaviors and poor l levels of customer service with the online shopping experience and time to push back on companies like Dick Smith and Kogan. If you have tried 3+ times to engage with them - go to the ACCC and together we can drive change.
UPDATE - Dick smith agreed (in writing) to refund the three years of funds taken without my awareness or permission and then in reality, they refunded one year. OMG - what an bloody awful and dishonest business.
Recent reviews
Came remarkably fast after ordering. Wish this external hip protector was available before I came off my e-board pictured and smashed my hip. Back on my Mountain board soon, with hip protection which I have on now, in the garden or doing extreme sport. Show reply
Just received it this morning and, so far, it looks like a great device. It’s compact, and I really love the built-in cables. However, I’m very disappointed with the price. I paid $50 through Dick Smith, but when I checked the receipt, I saw that it was supplied by Kogan. I then looked up the exact same device on the Kogan website and found it selling for $30 — $20 cheaper! I’m not happy at all about paying $20 more for the exact same product. Show reply
Be careful buying off dick smith/Kogan... They signed me up for a 14 day free trial of what i worked out to be *first? when i made a purchase for a fuel cap to then have to pay $129 at the end of the trial that I didn't even know i had signed up to. It took me 2 days to work out where my money had gone with no invoice to say why they took that… Read more
money or that I had even somehow signed up for a trial after purchasing a fuel cap and also no trace of the fuel cap which was another $23 and this was back on the 14th of September. Today is now the 30th Upon further investigation, it seems its happening to many people being scammed by dick smith/Kogan. I will NEVER purchase from either of these companies again Be careful...
Hi Kirst, we'd be more than happy to help. We located… Read more (+2 replies)
Really pleased to get lumbrokinaise by double wood at a great price have reordered 10 more bottles . This product breaks down fibrin in your artries and scar tissue caused by lyme infections . Would be good to get knottsweed here too Show details · 1
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Hi Lisa, we'd be more than happy to help. Could you… Read more