As of May 2016, Dick Smith has been acquired by Kogan.
Reviewer Photos & Videos
- Verified customer
DO NOT buy from Dicksmith!! Paid for goods but no product!
THE NIGHTMARE ALL STARTED WHEN:
- Bought 3 x Microsoft Surface Pro 7 i3 and 3 x Microsoft Surface Keyboard on 24/3/2020
- Was told that product have been dispatched on the 25/3/202 and should arrive on 27/3/2020
- Contacted customer care 1/4/20 to follow up on the order and got little to no help
- Contacted Toll the freight company to follow up and have been told that they need to investigate the matter but from their records, the product hasn't been scanned by Toll.
- Contacted Dicksmith to get a refund and have been told that they cannot do ...
- Verified customer
Still Missing and Tracking is useless
Ordered an item on 26 March and dispatched by 30 March express via OZ Post. But they are unable to find it. The tracking number cannot locate where it is, either city or country !! Been waiting a few days for OZ post to come back to me also. Seems the dispatch and tracking info is by seller and does not indicate they have actually sent it.
Update: after emails to DS and talking to OZ post nothing has changed. Still none the wiser. Tracking info is also unchanged and untrue according to OZ Post as they have not received it.
First we ordered a refurb Iphone X and after a few days get a message and a refund saying it was no longer available . So we ordered another one - just arrived - charger doesnt work , it has a big led leak on the screen and the top row of number pad doesnt work ! WHY on earth can i not call them . Will be expecting a full refund and cost of return postage ! Never again
Unreliable - Don’t buy anything!!!
I bought an iPhone 8, took around 2 weeks to arrive (despite what it said on the website) it was fine until I realised the speaker didn’t work, customer service was very unhelpful and took a while to arrange the return. I then bought an iPhone 8 plus as I thought this was just a one-off problem. The item had been “with courier” for over two weeks!!!! They would not take responsibility for losing it, customer service was again extremely unhelpful, was difficult to get a refund and I kept getting passed on to different people (had to keep explaining the problem). After getting my refund I bought a phone from pbtech (NOT affiliated with Dick Smith) - very simple and quick.
Online Purchase - Third Party Cancellation
Purchased item online. Advised two days later that the item was unavailable. I was then advised it would take 5-7 business days for the refund. They were paid immediately, why not refund me immediately?
If you think you can get a refund, forget it!
I bought an iPad from them and wanted to return it under their 14 day return policy , but they said the item was sourced from a 3rd party therefore refund policy doesn’t apply. After some back and forth they agreed to give some store credit but will deduct 20% of the money as restocking fee!
how on earth are customers supposed to know which items sold on their website is sourced from a 3rd party?! See screenshots attached. After paying two way shipping fee+ 20% deduction of money I’d only be left with half the money I spent and remember that I ...
Faulty Product. Try and complain they make it too hard. Terrible.
Kogan Cooktop faulty only half the hotplates work. Try and send a complaint, the product code is not where they suggest on their order history. Spent heaps of time trying to navigate a simple request for help.
Never going to use this company again.
Rubbish delivery times
I ordered 13 days ago and my package is still in mid air somewhere, yet to even get to customs. Wish I had got in the car and driven to our local electronics store.
Terrible service! Waiting for a reply for 5 days, unacceptable.
In the website said the size of keyboard would be fit on my iPad, once i get my keyboard i was devastated. And i try to contact them, i literally wait for their reply for 5 days. And the return policy is almost end, still waiting for their reply. They send me return website called pbtech, and it need to be provide invoice number, dick smith never sent me the invoice. Is this the trick you use on customers who want to return their item?
Waiting a month for an item to be delivered so far
I am still yet to receive my item. It has been a month since I ordered my product and it has not been received by Australia Post, the item is an EXPRESS POST registered mail item. I have requested a refund as I would now rather physically walk into a store and pay $200 extra.
Son waiting 3 mths now for working Xmas present! Disgusting
Santa gave 10YO a moochies watch through Dick Smith and the sim wasn’t readable from the start.
We have been trying for 3 months to get him a replacement and have been given the runaround. We just want a refund now and to cancel the $15 account he isn’t able to use. Absolutely DO NOT buy through Dick Smith!!
No Support and no Phone number to contact
I found the phone, clicked purchase and filled in my details without joining up as it gave me the option then I enter my credit details and went next and that's where my problem started. A message advised that my bank needed some additional security and took me to a dead page. Thought to myself I will contact support as i really want the item but no phone number, and no support unless you have registered with them. This must be bordering on illegal that you cannot contact someone after they take your money or thank goodness they only attempted to take my money. I am shopping elsewhere now.
dick smith is good
i made a rookie mistake, i ordered my product without reading the reviews of dicks smith first, after i read them i was so scared i had just lost 211 dollars because of the poor dick smith reviews, and although it did take a long time to arrive because it was being shipped from china so it had to be quarantined, it did arrive in good condition, so don't be afraid of buying something of dick smith, i was and now i have a really good arctis 7 headset. :)
- Verified customer
Great products at really good prices ! Can't fault them.
Ordered a great pair of Birkenstocks, arrived within 3 days and the price was hugely discounted compared to what other retailers were asking for. Parcel was tracked too which is nice during these times!
Questions & Answers
I would like to purchase some items online and wanted to know if the head office is in Australia?
Is Dick Smith still involved?
We would like to purchase Vitamin C Powder. Will the supplier of this product be well known to me living in Australia?
Many thanks for your help with the above
I’m looking to purchase a refurbished iPhone, but I just want to know if they come unlocked to all networks or do I need to have it unlocked my self ?
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