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Reviews

3.8

804 reviews
5
(507)
4
(53)
3
(21)
2
(44)
1
(179)
  • Product Quality
    4.6 (493)
  • Return Claim MadeYes (23) · No (526)
  • Shipping
    4.2 (254)
  • Customer Service
    4.6 (218)
  • Warranty Claim MadeYes (20) · No (520)
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Liz

LizHobart

  • 3 reviews
  • 2 likes

Excellent store that did exactly as promised

published

Did lots of on-line research of Canon Binoculars. Visited 2 stores on the Gold Coast and not too impressed. Read about Digidirect and saw that there was a sales event which included the Binos. Was a bit wary of unseen Brisbane store but rang and great helpful response. Even though not in stock hoped-for availability in 10 days. Received call in 4 days saying stock received so drove to Brisbane to collect it a few days later and very impressed with store and attitude of Digidirect staff.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationbrisbane
Warranty Claim MadeNo
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1 comment
digiDirect
Shawn B.digiDirect

Thank you Liz, I'm glad the Brisbane team was able to get you the binos at a good price and quickly. Thank you for your purchase, we appreciate you shopping with us. I hope you are enjoying the binos, have a great day.

Review collected in partnership with digiDirect

Michael Tadman

Michael TadmanGreater Melbourne (Outer), VIC

Quick and reliable service, knowledgeable staff

published

I have purchased many lenses and other equipment through digiDIRECT both on a personal and professional basis. The staff are knowledgeable, the stock levels are reliable and they are quick.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Michael, I'm glad you have been consistently pleased. Thank you very much for your continued business with us, we really appreciate your patronage. We look forward to seeing you again soon! Take care.

Review collected in partnership with digiDirect

Liz Ross

Liz RossSydney, NSW

Awesome service

published

The digi direct store at Miranda always has the friendliest staff, always very helpful and welcoming. It's the only place I trust to get my film develop and photos printed as they are excellent every time!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

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Quick delivery

published

The Camera was a great price and arrived quickly in the post, thank you for great service, I am happy with your website and w look yld recommend it to others.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Chloe, pleased that you enjoyed the speed and service. We really appreciate your business and your recommendation! Have a great day.

Review collected in partnership with digiDirect

Lee

Lee

  • 2 reviews
  • 3 likes

Always great service

published

This store is always well staffed and I never have to wait long to be served. They know their products. I would not go to any other camera store in Brisbane. If they do not have the item you are looking for, the staff can order from the warehouse. I have been shopping here for a few years and so happy with the service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Lee, I'm glad you've been consistently pleased with your experience. We really appreciate your continued business, thank you for returning to shop with us. Have a great day.

Review collected in partnership with digiDirect

RewAU

RewAUGreater Melbourne (Inner), VIC

  • 2 reviews

Easy purchase through eBay, speedy shipping, great price

published

Purchased through eBay, so the checkout process was seamless. Great price for a brand name product, with a much better price than with the manufacturers own web store. Fast shipping, especially considering the speed of the postal service at present. Recommended +++

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedPelican Case
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1 comment
digiDirect
Shawn B.digiDirect

Thank you, I'm glad you found the eBay purchase experience easy and fast. We appreciate you purchasing from us, all the best.

Review collected in partnership with digiDirect

Very helpful team

published

I needed something for a last minute video shoot and they were able to help me find exactly what I needed.
Great service and product knowledge. Will definitely cost again and recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane CBD
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Sonia, I'm glad the team was able to ensure you got what you needed. Thank you for shopping with us, we appreciate your business. All the best.

Review collected in partnership with digiDirect

Dennis Ng

Dennis NgGreater Melbourne (Inner), VIC

My first Click n Collect ever

published

The door to pick up my purchase was a little bit hidden. There were arrows pointing to the collection door. However, the actual door wasnt labelled. Wasn't too sure if that was the collection point. Other than that, everything went fast and smooth.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne CBD
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

My favourite camera store

published

This my favourite camera and electronics store in Perth by far! The staff are super helpful and are full of knowledge and the prices are reasonable and not over the top.
Highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

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Chris Ainley

Chris AinleyPerth, WA

After visiting a couple of other stores if found these guys

published

I was looking for a particular lens and although some other stores advertised this lens they actually didn't have one.
I called these guys as a last hope and luckily they had one, they put it to one side for me and when I arrived they actually price matched the lens and then knocked money off to beat all the competitors.
Whilst in the store I had a look around as the missus wanted a new camera bag, it was refreshing to note that they didn't try to sell her the most expensive but showed us all the different types and went as far getting all the lenses she uses out of stock to make sure her lenses would fit so she made the right choice.
10/10 for the service we received there.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

John F.

John F.South East Queensland, QLD

Incredible Service & People

published

Staff on the phone looked into a product for me and got back to me multiple times.
They then shipped the lens to the Brisbane store for me to pick it up.
The Brisbane store staff were exceptionally helpful, knowledgeable & generous with their time. They made me feel like I was part of a community as a customer.
I cannot speak highly enough of each of these instances and the people involved.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane City
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

Great service and prices

published

Great service from professional staff and quick response when an item was out of stock and we had to find a solution. Always worry about buying online due to the lack of interaction if there's an issue but no such problems here. I'll be using digiDirect again in the future that's for sure.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLots of things!
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Trevor, I'm glad the team was able to assist to make sure you got what you needed in a timely fashion. Thank you for your purchase, we appreciate your choice to shop with us. We look forward to serving you again in future. Take care.

Review collected in partnership with digiDirect

sandydudy

sandydudyGreater Melbourne (Outer), VIC

  • 2 reviews

Good Prices

published

Quite easy to navigate to find the item I wanted. Though I was looking for one product, while searching I found quite a few products that were interesting. Loved the product I got.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
digiDirect
Shawn B.digiDirect

Thank you very much, I'm glad you found the site easy to navigate and enjoyed the range. Thank you for your purchase, we appreciate your business. Have a great day.

Review collected in partnership with digiDirect

Customer service

published

From my first visit to the online store I found it easy to circumnavigate to source the items I wanted to purchase.
Digi-Direct have a large range of products instore and online, and if the item is not there, then a phone call or chat with an agent will enable you to order the item.
As a long standing customer of Digi-Direct the quality of the products on sale have been great.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

A friendly, helpful experience

published

I didn't really have to navigate the store because an assistant appeared almost immediately and was extremely helpful in directing me to what I required and in answering my questions. I am quite happy with my purchases - a macro extension tube for Fujifilm camera and a polarizing filter. I appreciated the friendliness of the person who served me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBrisbane QLD
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Review collected in partnership with digiDirect

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Super fast delivery, very helpful and responsive customer service.

published

Very fast delivery, staff very helpful and professional - offered solution and rectified a mistake I made when ordering. Very good price for the professional quality product purchased. Will happily go back with my future photographic needs.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Vilem, I'm glad that the staff was able to please and assist. Thank you for your purchase, we appreciate your business and look forward to serving you again in future. Have a great day.

Review collected in partnership with digiDirect

Good job guys

published

Great store really friendly staff that were very helpful with lots of good advice
heaps of great products and you can’t beat the quality of your merchandise all the lates Canon and Nikon products

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBondi
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Darren, I'm glad you've been pleased with the service and knowledge of the staff, as well as the range. Thank you very much for your purchase, we really appreciate your business. Have a great day.

Review collected in partnership with digiDirect

Paul

PaulSydney, NSW

  • 5 reviews
  • 1 like

Very Happy

published

I love ordering from locally based companies mainly because of the fast delivery and great communication. I was concerned about delivery time and sent them a message, they responded promptly. Fantastic product too. Many thanks

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Paul, we really appreciate your choice to support local businesses. Thank you for shopping with us, and I'm glad you were pleased with your experience, we look forward to serving you again in future. Take care.

Exactly what I was looking for !

published

Items arrived in time in it's original packaging, Nikon remote control are always the best option to pairs with my Nikon Coolpix 900 camera. My preferences is using original accessories for reliable workflow. Since then my life become more interesting in making high zoom pictures. Nikon ML-L3 remote control working perfectly ! Very Happy ! Thank you digiDirect !

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Victor, I'm glad you're so pleased with the remote and that it's expanded your ability to shoot long-range images! Thank you for shopping with us, we appreciate your business and look forward to serving you again in future. All the best.

Review collected in partnership with digiDirect

Marc Steen

Marc SteenSydney, NSW

Fantastic camera store, caters all to your film needs

published

Great team, great service, great film development speed. You’ll also find all your digital camera needs in this store with ease. Excellent place to go to for anything photography related

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMiranda
Warranty Claim MadeNo
See all answers
1 comment
digiDirect
Shawn B.digiDirect

Thank you Marc, I'm glad you've enjoyed the film development services. Thank you for developing with us, we appreciate your patronage. We look forward to seeing you again soon, take care.

Review collected in partnership with digiDirect

Page 1 of 41

Questions & Answers

Bernd.D.

Bernd.D.asked

digiDirect

Hi Shan B did send my Panasonic TZ 220 back for exchange but by accident put my samsung phone charger with cable in the Box can you swap this Bernd D. aloewenich@ gmail.com

1 answer
digiDirect
Shawn B.digiDirect

No worries Bernd, we noticed that and have included it in the shipment back to you. Thanks

Khattiyaporn B

Khattiyaporn Basked

digiDirect

Do you have sunny16 film or holiday200?

1 answer
digiDirect
Shawn B.digiDirect

Hi there, thank you for your question. We don't sell Hillvale brand film, no, but we do sell a wide range of film. You can view the brands we sell on our website here (https://www.digidirect.com.au/accessories/film) or visit or call your local store to see what they have in stock. Thank you :)

Chris

Chrisasked

digiDirect

Hi re Panasonic Lumix G X Vario 12-35mm f/2.8 II ASPH. POWER O.I.S. Lens (125441)

<<it seemed like the IS2 actually adapted to the way it was being used over the course of a shot.>>
<<the way the v2 got super steady towards the end of the walking test just blows my mind, it looked almost as smooth as a glidecam>>

https://www.reddit.com/r/GH5/comments/67nag2/differences_between_lumix_f28_1235_and_f28_1235_ii/
https://www.youtube.com/watch?v=IIxj3Noy7HM&app=desktop

at the 7min mark - is this possibly true? Would bring GH5 in and check if needs be, have the Mark 1 but ability to do good enough movie shoot job without recourse to gimbal motivates the query.

thanks

Chris

1 answer
digiDirect
Shawn B.digiDirect

Hi Chris. Very interesting result there. I've shot with the Mk II and found the Dual IS 2 to be quite strong, although I never really noticed that exact situation, where it appeared to "learn" and adapt to motion mid-shot. However it's certainly not impossible. If you'd like to test it out for yourself, we have the MK II lens in stock in pretty much all of our stores, feel free to bring your camera and SD card in store so you can test it and bring the footage home to analyse. Here's a list of all of our store locations: https://www.digidirect.com.au/locations

Thanks for the inquiry, hope that helps!

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