SCAMM and more than terrible and disappointing to CHEAT and FOOL you. was buying previously their item but never arrived. ASKED for REFUND but never happen....[Content Removed] BUSINESS and NO any CONTACT number...NO SHAME and DISGUSITING Show details
Follow-up · emailed was returned that's FAKE email. you can try payment was taken but no shipments and no any notices from this company ...it is a BIG SCAM i have contacted bank to get it refund
SCAM WEBSITE. Placed order and never arrived, uncontactable via email or WeChat. shame on you for scamming your own people and targeting Australian Chinese. Karma will come your way. Show details
Don’t purchase anything from this website, it’s a scam, I didn’t receive any of my purchase from april’25, and the customer service live chat closed and it won’t have any response for my complaint/ order tracking, it’s a scam and disappointing experience. Show details
Reviews with attachments
A scammer business, be away from them. They are registered in HongKong, not in Australia. Fair trading can’t do anything to protest shoppers of them. You paid them, they don’t send you your shopping. You applied for refund, they delay and delay and delay…..If you are lucky enough to have your shopping, they don’t supply service at all. Emails are… Read more
never responded.The online service chat is the only way you can contact them, but they would just ignore your messages and disappear when you asked for refund. My experience made me not only lost my money but also feel I was fooled. Take care of yourself, don’t buy anything from them.
DONOT buy things from them. They are scam, they send you some rubbish small items instead of your orders. When you communicate with them, they promise to do refund or resend. But all are LIES. They will not do any refund and blocked my email at the end. I kept all email communication for 2months and sent to my bank to do disputed transaction, and… Read more
waited for extra 2months to get back my money from my bank. Keep all communication records and do disputed transaction from your own bank within 60days, otherwise you cannot get back your money. Don't expect diticat will do any refund or return, just communicate with them to keep record as evidence. I got my money finally from my bank by disputed transaction.
I ordered a foot spa machine in late January and was promised delivery in February. After delays, I only received the foot soak powder—no machine. I was told it would be delivered in March, but even after waiting into early April, still nothing arrived. I requested a refund, but now it's the end of April and I’ve heard nothing back. Many of my… Read more
emails bounced, and online chat support has been unreachable. This has been extremely disappointing. I truly wanted to support a Chinese-owned business, but I feel scammed. This review is a warning to others—please be cautious.
It’s a scammer, do not buy anything from them, I have reported them to the Fair Trading. On 12 February 2025. I have bought 2 items from Digicat on their website https://digicat-au.com/ . A rice cooker which I have already received, and a food processor which I still have not received. After many weeks of enquiry and waiting, Digicat repeated… Read more
advised the food processor had to be transferred from another warehouse and also having issues with delivery. They eventually sent me a cheap blue plastic and completed the delivery consignment. Then I realised it was a scam and requested for a refund of $87.92 on the 10 March and Digicat advised it would take 7-14days. Till date I still have not received a refund so tried to contact them via email which was bounced back, their WeChat account no longer exist.
Be very cautious when shopping on this website! I purchased a pair of headphones eight weeks ago and still haven't received them. Every time I contacted customer service, they told me the item had been shipped and provided a tracking number. So far, they've sent me three different packages, all containing cheap plastic junk—clearly just a delay… Read more
tactic. Whenever I asked, they claimed my order was in the warehouse, but it was never actually shipped. Now, they’ve stopped responding altogether—no replies on their website or WeChat. I’ve been trying to reach them for over a week, but no one is answering. This has been a terrible experience!
I will report it to fair trading and report the fraud to the police
Positive reviews
perfect breakfast – The bear breakfast machine I bought from digicat is very easy to use and the delivery is fast. The order was delivered to my house within 3 days. By the way, the snail powder is very fragrant and delicious. Show details
Enjoying this – Loved the staff here, especially Dasiy.She was super helpful and friendly, was very patient with my requests, loved her assistance，Digicat The perfect home appliance shopping platform.
Perfect – I have always been a long-term customer, their service is trustworthy, and it is great that you don’t have to wait for the transfer! The clothes are difficult to dry in winter, so I bought a garment ironing machine. The quality is very good, and the Xiaomi products look good. The customer service team is very patient and responsible, making sure… Read more
the delivery service goes smoothly and keeping me in good communication with me when there is a problem with the product, thank you so much!
Negative reviews
Ordered a kettle in March, waited for a month and was told it’s out of stock after I made an enquiry via live chat. Then I was promised a refund but it never came through. Live chat never responded after that, email bounced and company phone doesn’t work. Show details
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Never buy from this website!! I started buying one item from them with no trouble. when i returned to buy a spare part, i decided to purchase a few items but i ended up only being delivered part of my order. They will initially reply you to push responsibility, then after much pushing, just give excuse to say they will refund the money and by now… Read more
after nearly 6months, they used a firewall n barred me fm contacting them n even deleting my member login.
It's so painful to give them 1 star, but there's no other option. Don't purchase anything from them—they're total scammers. If you don't receive your order by the promised date, contact your bank ASAP! They will try to delay the delivery and send you some useless rubbish while claiming your actual purchase is still on the way. By the time you… Read more
realize what's happening, you may have already missed the dispute window.
Contact your bank immediately. Even if it's past the typical dispute window (usually 30–60 days for bank transfers), some banks may still attempt a recall if you provide proof of fraud or misrepresentation. Explain that the payment was for goods never delivered and that the seller is no longer responding.
Recent reviews
I brought a Tibetan Mantra Bracelet - Luck & Protection S925 Silver Tibetan Mantra Bracelet - Luck & Protection and a 7 Chakra Stone Bracelet on 10-03-2025. After 15 days on 27-03-2025, I still haven't received the items. I was chatting with a customer service person, she said the items must come from a different place. She told me if I could… Read more
wait or get a refund. I chose a refund. She told me a refund is needed and will take 7-14 days. Until now, I haven't received a refund. I tried to contact customer service all the people were dispersed. Not a good company. Scam Scam
I placed my order early Jan, received partial order. When I requested refund early March, the customer service officer said they can arrange the delivery a day after and I accepted it. I was provided with an AUS Post tracking number and there were no movement after two weeks time. I then requested a refund and been chasing since. I tried to email… Read more
digicat but it kept bouncing back, tried online chatting, its impossible to get hold off anyone. It’s frustrating with no hope to get my money back.
Update in Feb 26, no refund has been received , unable to get hold off anyone. just avoid this place.
This is a worst trader I have ever met. I bought a Lyeef intelegent toilet suit and received product in three month because they were short stock. Only used two week, not working anymore. They replace one and take another three month and water leaking when I try to use it. I contact their customer service, they said will solve the problem asap. … Read more
I has been two month now, no respons received. I contacted Fair Trading Australia, Fair trading can not contact Digicat and let me go to other ways, Consumers has no protection.
Don’t buy!don’t buy! They are scammer company! just receive money no item! Or give very rubbish item!!!!many people got scammed!!!! And they used AUPOST scammed people!!!!
Never buy from there again, ordered last month but received nothing until today. Email the customer service but email notice@digicat-au.com not exist. I personally do not think it's a legitimate website, it's a scam website. Show details
Digicat do not deverve any star!!! I bought a mattess pre sale. I request to cancel my order and refund, the customer service ask me to change to another products, but I prefer refund and get my money back, later I received a little envelope and have a tiny weird thing inside. I'd tried so many time to get reach with them, but they block me. it's the worst shopping experience in australia. Stop buying from digicat!!!! It's scam!!!
Avoid Digicat – Terrible Customer Service and Faulty Products! I purchased a Camel brand air circulation fan with a remote control from Digicat in July last year. I didn’t start using it until December, but within the first week of January, the up/down function stopped working. I immediately reached out to their customer support, but despite… Read more
multiple follow-up emails over the next few months, I never received any resolution.
To make matters worse, for the past couple of weeks, I've been getting “Email undeliverable” failure notices when trying to contact them. It seems like there's no way to get in touch with them anymore.
I'm extremely disappointed with this company’s lack of accountability and poor customer service. Based on my experience, I would strongly advise potential buyers to stay away from Digicat and their unreliable products. Buyer beware!
Find out how Digicat compares to other Electronics & Computing Shops
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I cannot give any stars for Digicat. I purchased a cake mixer but it never arrive. When I asked to speak to someone about the matter, they refused to give me a number. In the end I asked for a full refund, they said they will look into it. When I tried to write an email to ask for an update, my email bounced back. It looked like they have… Read more
blocked me. These people are liars, I’m in the process of gathering all my paperwork to file a complaint to Office of Fair Trading in NSW. Don’t buy any products from them. Please note that I used a different email to do online shopping, that is, [Content Removed]
Please tell me how we can protect ourselves and others from this scammer. Absolutely disgusting deeds. Purposely giving wrong tracking number and delaying shipments. When being requested for refund they just sent a cheap plastic crappy product to me. Show details
没有差评选项，只好点一个星发评论。“电猫”就是个网骗，我将连续上传所有的记录。 There is no negative review option, so I had to click one star to post a review. "DigiCat" is a scam. I will upload all the records continuously.
Absolutely a scam so don’t buy it from this website/company. They will not send you the item you purchased but instead will send you a fake item so that they can deny your dispute via bank but saying the item has been delivered.
Very disappointing. If there is no star rate, I would choose no star. I placed an order on 19th Feb. In their website, the estimate delivery date is 28th Feb to 3rd Mar. After the order, only received one email said the order has been placed. On 3rd Mar, received another email from Australian post said your sender is preparing for your box... I… Read more
received delivery on 12th Mar. I sent email to them and they asked me to patiently wait. I won't order anything else ever again.
This is what i received. I cannot believe it... I spent over $200 and with highly expectation.
- +1
I placed two orders on 10 January 2025, and 12 January 2025—one for an air fryer and the other for five water bottles. It’s been over a month, and I still haven’t received my orders. Instead, I received a cheap toy-like item—twice! (in the pictures below) After receiving the wrong items the first time, I requested a refund. Instead of processing… Read more
it, they told me my orders were delayed and claimed they sent me a "gift" to make up for it. Then, after promising to ship my actual orders immediately, they pulled the same scam again!
Digit Cat is a fraud. Do not order anything from their website!
We have already paid and placed the order, but the they have not been shipped yet. Later, they told us there is no stock and we need to wait. It is shipped by sea from China. If I bought it directly in China, it would be cheaper than his. I paid and waited for 1 month, but the product sent were not what I wanted. I will not buy again. It is a scam Show details
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Can’t make any warranty claim as the product never arrive.