Digital Camera Warehouse

Bought a pair of headphones that were on sale, I believe it said they were in stock at the time and I'm still inclined to believe so as I checked others item on sale, all of which said they were in stock. But, even if they didn't have the stock at the time and still advertised the item at a discount, I believe that could constitute being "bait… Read more

advertising." which is illegal under the Australian Consumer Law.

I bought the pair of headphones on may 18th, waited a week and heard nothing, contacted them via email and they told me they wouldn't have stock until july. I rung up and got a refund, but I had to pay 2% merchant fee to cover the order...

Dishonest and scummy.

Today I purchased a camera bag from Philippe at the Canterbury store. He was a breath of fresh air.I was greeted at the door by him. He was engaging and happy to talk "cameras" even when i had purchased the bag he was only too happy to show me cameras that interested me.. I wish all camera stores had someone like him, as sometimes visiting other stores leave me cold and staff seem uniterested in me or what i require. 5 stars all the way Show details

Fantastic customer service, fast shipping – After reading these reviews I was a but hesitant to purchase online from Digital Camera Warehouse, but they had the Canon RF 100mm lens that I desperately needed (listed at a very competitive price) So I decided to give them a call and they assured me that the lens was in stock (apparently some customers don't read the description properly where… Read more

it states the the product is pre-order and then they leave negative reviews because it didn't arrive 'on time' or wasn't in stock) so I'm glad I called them beforehand. I was super happy with the customer service and was told that my lens would arrive within a couple of days if I select express shipping... To my surprise it arrived within 24 hours!! I'm so glad that I purchased it from this company! The lens also comes standard with the 5 year Canon warranty (unlike the ones that ship from overseas) I made sure it was a legitimate lens recognised by Canon Australia. I'm one very happy customer and will definitely order from this company again!

Great company and fast shipping! – I was hesitant to buy a camera from digital camera warehouse after reading many of the not so good reviews but they had great prices and bundles on their canon cameras so I took what I thought was a risk at the time and bought a Canon EOS R6 from this company, unsure if I was going to have a bad experience as well. I called the company first to… Read more

talk about the camera and they were a great help and also assured me it was Australian stock and it came with Canon's 5 year warranty. I placed my order on the Thursday 18th March. I received my order confirmation and I thought I would also receive a shipping confirmation in the coming days to let me know the company had dispatched my item.. However, I checked my emails on Monday 22nd March hoping to see a shipping confirmation and much to my surprise I had an email from startrack saying my order was onboard for delivery!! It was a great start to my week today because I was not expecting the camera to be delivered so soon! Great company, I will definitely buy more camera gear from them in the future!

Will never walk into this store again – Kent St Store Sydney, asked for some filters I wanted as advertised on website. All good, then asked if they would match a store 5 minutes walk away for a lens $4 cheaper also lens hood $4 cheaper. Answered no. So I asked the question "you would lose an sale of hundreds of dollars for a lens before you gave a price match of $4". Was told we again… Read more

don't price match. So I offered my card for payment for filters and told them it was bad customer relations for such an amount. They shrugged and asked me my name because of credit card, I told them I am buying filters off you, you do not need my name other than it is on the card for you to see. They said we need your name, I asked for manager who told them it ok to put ANY NAME in the system to seal the deal. What an absolute ludicrous way of running a business. They lie to themselves so I imagine customers have no chance of good service, never again in this store. Went to Georges in George St great store, I recommend people do the same and give Digital Cameras a miss.

Fantastic After Sales Service – I bought a Canon Imagepro 1100 A2 printer for printing photographs. The printer has recently been released as an upgrade from the previous P1000 model. DCW had it at a great price $200 cheaper than anywhere else in Australia, and the printer was delivered to me in WA in just over a week. Unfortunately the printer returned an unresolvable error… Read more

during the set up. I contacted DCW who referred me to the Canon help desk to try and trouble shoot the problem. Canon soon confirmed the printer needed to be returned and DCW then did all the rest and arranged for a new printer and arranged with Canon to pick up the faulty printer. The new printer arrived just over a week later and is working fine. Great after sales service and real customer focus from DCW. Highly recommended.

Excellent Customer Service – To be clear, I have not purchased yet from DCW as the Fujifilm camera I was chasing is very hard to track down, so once I saw one available elsewhere I needed to pounce.. IN SAYING THAT, the customer service I received from Phillippe and Dean in particular was very impressive, and I am a bit disappointed that I didn’t order from them. I can… Read more

definitely commend DCW on their high standard of service, I had the opposite experience with a large Australian store I won’t name. I’ll be a customer of DCW in the future when I need a new lens!

PHOTOGRAPHY GEAR PURCHASE VIA DCW ONLINE STORE – After receiving very favourable quotes from DCW, I ordered a Sony A1 camera, 200-600mm lens and a 1.4 teleconverter via the DCW online store on17th June, and the two parcels arrived in Brisbane on 21st June. Very happy indeed with all of my dealings with DCW during the purchase process, and delighted with the fast delivery. The three items… Read more

arrived very well packed, and in perfect condition. I can thoroughly recommend DCW for photography gear purchases.

*********Itm not in stock, But they took the money********** Their Customer service was good so I'm giving three stars otherwise not a good experience. ordered a lens and they accepted the order, BUT the item was not going to be in stock for anothr Month. No information on this at the time of payment OR taking the order OR in the confrimation… Read more

email.

I was not in the rush to buy the lens but I was not happy with lack of transparency. So I cancelled my order.

Good communication but not in stock – Bought an Olympus lens, allegedly in stock, when asking for a tracking number I was told a lot of excuses about Olympus out of stock, taking orders by priority, etc, etc,etc. no time for delivering. They sold and charged for an item they did not have, the opposite of Amazon, who charges when shipped. After some 10 days I cancelled the order and… Read more

the refund was made immediately. Sales communications were good, nothing to complain. I bought at EBay from a competitor and the lens arrived in two days.

Appalling customer service – Do not shop here. I ordered film from this store and they shipped the wrong kind of film, they then disclosed they didn’t have the film they advertised either. They refused to refund unless I returned the unwanted film which I’m unable to do as no longer in the country. They are rude and difficult and refuse to take responsibility for their error.

Satisfied repeat customer – My initial purchase was an OM1 camera and 12-200 mm PRO lens in March 2023. A customer rep contacted me to advise that the camera was in stock but the lens had to be sourced from Olympus. I was given the option of being sent the items separately but opted to wait for the lens to arrive. As it turned out the camera and lens were sent within 1-2… Read more

weeks from memory. I've since purchased three more lenses and a battery charger, all without any problems. Very happy with the quality of service and will continue to use DCW for potential future purchases.

Bought Digital Camera And Video Camera – I am very happy with the excellent service I received. DCW phoned me for options as some products I ordered were obsolete, the representative gave me other products to purchase. Recommend buying from the DCW, excellent service via phone and email.

had so much assistance to purchase – I spoke with Douglas, he shared his incredibly depth of knowledge ,and increased mine, with my questions regarding a purchase of a new camera. I've felt unsure of purchasing a replacement for my slr as the information I was given each time I spoke someone elsewhere, including photographers, was very brief without giving me enough confidence in… Read more

which model and brand would be suitable. Douglas understood my requirements and also helped me with the right choice of lens and accessories to help enhance my photography. He definitely didn't oversell, as he explained why I needed each and it's purpose. Best service I've ever had with a camera shop.

In stock levels incorrect - poor delivery time frames and customer updates – After ordering a lens on the 15/07/21 which was listed as "instock, dispatched within 3 - 5 days" recieved a phone call on the 24/07/21 to notify me that it had yet to be delievered to Digital Camera warehouse (DCW) and that it was expected to be dispatched to me on the 30/07/21. I have then contacted DCW on the 04/08/21 to be notifed that it would be a further 2 weeks. At least the refunded me my money so that i could shop elsewhere.

Easy online ordering! Quick delivery!! – I ordered data cable online and received really fast! Easy to use website with regulate updates. Just what I wanted! Show details

Item in stock, fast postage – Bought a rodelink, website said in stock, paid, it got dispatched next day, got it a couple of days later Show details

Take your money don't have stock – I placed an order for $4K worth of equipment 3 weeks ago and heard nothing. After 3 weeks I rang and after pressing hard for some answers to my questions was told none of the items were in stock and here was no Australian stock but when I enquired at other dealers they all have stock. They are not truthful and are very evasive when pushed for an answer. Don't buy from them. Show details

BE CAREFUL WHEN PUT IN YOUR CREDIT CARD INFO! – Using a bait pricing to get my credit card info, already received the order confirmation from their email. then the day after, they cancel the order after a very rude phone call. Said it is wrong price, very disappointed. Show details

Customer service and stock – Extremely poor customer service in respect to product availability and keeping the customer updated. Still waiting on the item, currently sitting in NSW according to Auspost for the last 6 days. Wont use again. Show details

Faultless service and delivery – I was very nervous about ordering having read the negative reviews, but they were the only store who had the exact tripod in the specific colour I wanted in stock. So I called them Monday to confirm they really had one - guy on the phone was really helpful, double checked and confirmed they had in stock, so I placed the order. Monday afternoon I… Read more

got confirmation it had shipped. Was able to track it thru AU Post and it turned up Thursday morning which is incredibly quick given all the coronavirus delays. Accurate information, great tripod, exactly the colour I wanted, quickly delivered, so my experience has been all good.

Better product knowledge than the competitors – Purchased a 4 k Camcorder solution today. Visited 3 well known Sydney retail outlets and only Tauhid from DCW in Kent st provided a solution for video storage without the use of a laptop, or multiple cards... the others were not aware or just wished to sell more cards.. thanks Tauhid.. Show details

They won't have stock, dodgy website – Ordered a Sony A73 from their website which showed it in stock, paid for it and recieved email confirmation but no shipping information for a few more days. Called them myself only to know that they don't have stock and they are ordering it from Sony which will take more than a week. Then they will send me an email with the ETA. When asked, they offered to refund on my card. Sounds very dodgy. Show details

Remarkable service and price – I was ready to buy a new camera (Sony RX10 IV), had researched pricing online, then noticed this company had an online price $60 less than I had seen anywhere else locally. Read some reviews, seemed positive, so went in to take a look. I was served by Tauhid. Not only did he know his stuff, he was cheerful, super helpful and not at all pushy with… Read more

the extras I wanted to discuss. Put my order together and emailed me the itemised quote in a few minutes. The service only got better when I went in to collect and pay for my hear a week later. Tauhid told me he had updated my order - they had a better price for the camera I wanted and it also included a free monopod, which I had wanted to add at a later date. Everything was neatly packed and ready to go. This is the first time I have felt the need to leave a review for retail service, but I did not expect the combination of very competitive pricing and excellent service. Thank you Tauhid.

Check your prices first don't assume they have low prices like they say!!! – Purchased a joby gorillapod for $129. Should have done a quick google. $99 at JB. sent message to customer service about such price difference. reply "different pricing structure" Never again will I purchase another thing from this store. Show details

Excellent – Saul - Store Manager Annerley I had the pleasure of purchasing my first digital products from Digital Warehouse Annerley. I had no previous knowledge of the products I wanted to buy other than watching 3 YouTube videos! I explained that I wanted to buy quality products that were functional and had potential for adapting add-on features/functions… Read more

in the future. Saul showed me many different options and demonstrated the use and functions of the individual products. This made my decision easy because I had no doubt I was purchasing products that were exactly what I didn't know I was looking for! I walked away with products I love and enjoy using. I will be back to Digital Warehouse Annerley.

Mathew Pepper SGT. PEPPER PTY LTD sgtpepper.com.au

Poor customer service – I am beginning to see why so many people have complained about the customer service. It is very poor. I purchased a lens from the online store. It arrived OK but fell apart 7 months later...while I was on holidays and hoping to take lots of photos. I returned the lens to the Sydney store. Despite the lens hardly being used and literally falling… Read more

to pieces they refused to exchange the lens. I was told it would take 8 weeks for repairs. I have tried several times to discuss this with a manager but no one has contacted me despite my attempts.

Not the greatest communicators – A couple of weeks before Christmas, my old Canon CP740 photo printer died just when I needed to make some prints. I've been buying things from DCW since 2005 and generally they've been good to deal with, so on a Monday I went to their website and ordered a Canon CP1200 printer, which they immediately charged my credit card for. Nothing… Read more

happened so I e-mailed them a few days later, asking about progress with this order. No response, so I phoned them on the Friday. They told me the CP1200 is obsolete and not in stock, and they were waiting for Canon to supply some new CP1300 printers.

Anyway, eventually they shipped a CP1300 printer to me for the price of the old CP1200 and they threw in a pack of consumables worth a further $45 without a word of explanation. I wish they'd have been more communicative, but maybe their Christmas parties distracted them.

unable to fufill the order – these guys took my order, i paid for it in full including delivery. two days later told me they couldn't fill part the order due not stock left, however continued to advertise the product for a further 4 days after my purchase. they refunded the loss of order they couldn't supply, no compensation, charged me the full freight, just poor service in general.

Smooth transaction – Found this to be best value given the free bonus CHEKR24 colour calibration card, otherwise price comparable to other on-line stores. Double-checked by phone first to ensure availability. Good to be able to do this. Service could have been a bit faster but product arrived in due course after a week. No issues. Have purchased from them before without any hassles. Wide selection of products overall.

Conversations to have at a barber shop – I do not like getting a haircut. I find conversations what do I do for living, how was my day and what are my plans for weekend rather awkward and pointless. I ordered a camera online, paid full amount online (required), and after one day (why not after ten minutes?) I got a message that the camera is ready to be collected. When I came to the shop… Read more

(Sydney CBD) a salesperson started checking where my order is, and after good five minutes found it in the storeroom. The paperwork was not completed, so that gave him a chance to ask a few non-photography related questions, including where I was born (?!). In return for my openness I received rather generic assurance that “this is a good camera”. So, not much to complain – but also not much to make me want to visit the shop again. Just another visit at a barber shop. Next time – eBay.

I've had great experiences with Digital Camera Warehouse – So far, my experiences have been really good with Digital Camera Warehouse. I've been into their Kent St store, and their Canterbury store, as well as ordered online. In one case, I exchanged a bag that I had bought online for another one. I went into the store and it was no problem at all for them. In another, I bought the Canon 5d IV and… Read more

had a great customer service experience with that too.

On some things, their prices are particularly good, even compared to the grey market. On others, their prices are on par with other Australian retailers. Yes, on some things you'll find them cheaper in other Australian merchants, and for some things, they'll be cheaper than other Australian retailers. That's pretty much the case in just about every industry. If everyone had the same specials all the time, what would be the point? An example at the time of writing is the Sigma Art lenses - they're pretty similar to grey import pricing, but about $100 cheaper than many other Australian competitors.

I haven't had to deal with them in terms of any warranty processes or refunds, as I haven't had a problem with any of the gear that I've bought from them. Based on my exchange experience, I don't think I'd have any problems, but I can't say for sure.

From my discussions with them, the staff generally seem knowledgeable and appear to undergo training. I work near the Kent St store, and was walking past the other day. I looked in to see Sony representatives (judging by the logos on the shirts) talking to the staff about new products before the shop opened, and there seemed to be quite a few of the staff there. I've had some open and honest discussions about comparisons of camera gear with the staff and they've made some good points that helped with my decisions. If you're willing to have a chat to them, rather than just rushing in and out to buy stuff, then you'll get much better service than you would from online retailers.

I'm not affiliated with them in any way and haven't been rewarded for giving this review. I just recognise good service when I see it. It's increasingly rare these days, so it's been a pleasant surprise to find them.