Digital Cinema

Bought a pair of Paradigm 800F Premier series floor standing speakers. I listened to these speakers before and had them on my list for a while. Very happy with how they sound and 'work' within my living. Since they had a good discount and marked as B Stock, I emailed a question and got a prompt call back. They turned out to be floor stock and… Read more

without the original boxes. No issue, so I ordered and they were sent out the next biz day. Received them well packaged, but unfortunately the grilles were missing. I contacted Dimple who sorted it out and quickly got me the missing parts. Great! A business with good products, good old fashioned service and a great experience overall.

Helpful in store – Purchased an onkyo flagship RX70 after visiting the store and negotiating. Store experience excellent, slightly less so that I had to go to another location (warehouse) to collect the goods (RRP$5000), but not too far away and good to have picked up unit same day. I was disappointed to find that the RZ70 , which lists itself as "built for gamers"… Read more

does not support a very common gaming resolution of 1440P/120hz , onkyo support confirmed this. Digital Cinema were great but offered a $1000 restocking fee on the unit, which frankly is a little high but they are running a business after all, they also gave me a trade in option. This is good to know that they stand behind giving the customer the best experience, after all it is not their fault that the product has a weak area that other devices DO support. There was no way to see this from extensive research I had done, but it is a fairly new product and "high end" 4k support seems to be an issue with ANY manufacturer over the last couple of years.

I decided the restocking fee and transfer fees too high and I'd "stick with it" but now the unit has developed an intermittend ticking noise from onboard fans, which cuold be clearly heard in video sent to them within 14 days of purchase. When this was sent they initiated a conversation with their distributor and have heard nothing in 10 days.

I would expect a device developing a fault that is likely to become a major issue to be replaced but especially so when it is within days of installation (faulty on arrival), but it remains to be seen how they will respond and I will report back.

On the positive side, they have engaged with the issue, and returns are alwayst the test of any company, so far I would recommend them as I could get hold of someone and they are dealing with the issue.

The only negative so far is that I've not heard back on the fault issue. I have rectified it with EXTERNAL fans at the moment so that the unit doesn't warm and isn't ticking... so again it's not DS's fault that the device is not stellar.

11/10 Customer Service – I purchased an SPL-150 back in November 15th, it was the first big purchase into the audio world. They offered very competitive pricing and I was floored with the performance, and quality of what I bought. Almost exactly a year later, the SPL-150 stopped working. I called Digital Cinema and spoke to a gentleman by the name of Greg. I expressed… Read more

that I had no form of transport to bring the subwoofer into the store for a warranty replacement, instead of saying "You have no choice", Greg took the liberty of talking to his manager about the circumstances, and got the approval to replace the amplifier module at my home the very next day. Greg was warm, friendly, knowledgeable and even helped to share his knowledge around my next budget upgrade (moving away from soundbar to receiver), I cannot express enough thanks to Digital Cinema for their support, I now have my subwoofer back, and couldn't be happier to watch movies again.

Will definitely be seeing you guys soon! :)

Good customer service, however, would have preferred to have the accurate stock numbers/status on online listing – Originally saw product on sale online in Nov 2021 (no indication of the item being out of stock) - purchased the item that day. Was contacted by customer service the following day that the item was actually out of stock and issues with suppliers would mean that the earliest possible delivery would be early-mid Jan 2022. No issues with this and it… Read more

was a fairly understandable problem so was happy to wait.

While I did have to chase up the item/shipping status myself at the originally suggested date, Ms. Gajjar was very helpful in updating the item/shipping status and making sure the item did actually arrive - even expediting delivery to my postal address. Big thanks to her for her help.

Would have definitely preferred to have known the products' stock status on the online listing as I likely would not have made the purchase at that point in time if I knew it would be a month+ wait. However, I should have confirmed the status by contacting the shop first and that is on me.

Easy transaction – Have bought speakers from Digital Cinema online store on two occasions and highly recommend them. Dimple responded promptly to a query re item tracking. Products and service are excellent.

Great Service Despite Stock Issue – Fast shipping to a rural area. The only downside was that an item I ordered during a big sale, which was listed as in stock, was actually sold out. However, Dimple from Digital Cinema provided excellent customer service, keeping me updated and resolving the issue promptly. I’ll definitely be ordering more from them in the future.

Good service – I ordered a centre speaker which was delivered speedily . I had a query concerning connection of the speaker and received good feedback from Dimple

Careful on the contract as they threaten you by pulling out on the work. Get everything in writing as they do not honour you even if you are a release customer and have previously brought 10K of home theatre system. Got quote for a star ceiling for $5K which was fixed, paid the amount upfront before the installation date as they take money prior… Read more

to doing the job. However on the day after completing half of the job they realise they have under quoted me and want to charge me extra $500. As I refused to they threaten me to pull out from the job by taking away the machine which lights up the ceiling.

Rude customer service – I enquired a discount over a KEF subwoofer. Initially the phone conversation went smoothly until I was asked to provide a deposit just for them to transfer the unit from their warehouse to their store (apparently, they don't stock in store and Sat, when I chose to pick up, warehouse is close). I refused to give a deposit. I said (and the guy… Read more

proved it), I was a return customer and have an online account with them. It sounded like I was not trusted and need to pay a deposit to an item just for them to transfer from their warehouse to their shop. I said I will drop by on Sat but will not pay a deposit as I don't want to give my account details over the phone. If they don't have it in the shop, then it's my loss. The guy told me don't bother coming and hang up on me. I called Apollo Hifi, and they gave me the same price, no deposit required. Will pick it up on Sat. Goodbye Digital Cinema. This post dated 8 Aug 2024.

Cheaper at other stores – I purchased a product from their webpage. There was an initial problem with the transaction and while they were sorting out the financial problem, i saw the same product for 10% less at a competitor. I was handballed to sales only to be told no price match. Lessoned learned. I should have shopped around before buying from Digital Cinema. Show details

Excellent customer service – Great business, excellent customer service from Dimple. Kept me up to date while the product was on order. Excellent product range and pricing. And fast post too! Thanks! Show details

Dimple was very communicative and helpful – Thank you Dimple for your communication. The process of purchasing the projector screen was a little tedious in the beginning as they initially declined my process due to an error on their end. But after that was handled it was a smooth process thank you to Dimple. Also they didn't have the exact model I ordered and so they upgraded me which is appreciated :)

Jbl Stage to Studio 698 – Digital cinema was very helpful in helping me search for new speakers. Friendly staff and fast delivery. Glad I upgraded from the Jbl stage 190 to the Studio 698. A big jump in quality of sound. Improved bass, forward midrange and tamed highs. Best speaker I have come across thus far. Thanks DC Show details

Lucky to have Auburn Digital Cinemas – Great that I have found Digital cinemas who not only offered me best price, but the whole installation was really smooth. They even came to my home a week after installation and replaced the screen edge ( after I complained there is a bit of issue in the screen edge). Greg is a champ in tech support who carefully listened to my issue and gave… Read more

right troubleshooting advice to fix on the spot (using video call support). I convey my best wishes for the digital cinemas for having such a wonderful and dedicated team. I would love to buy again if I get an opportunity.

Happy customer – Couldn't be happier with these guys. Money well spent and after sales technical support is amazing thanks to Greg. Lots of compliments from friends and family who have experienced my home cinema. Show details

Enjoyable experience – Greg’s service was fantastic, he was knowledgeable, courteous and patient. He was able to make some solid recommendations and tweaks to my audio visual system. Would highly recommend Greg. Show details

Excellent customer service and prompt actions from Digital Cinema – Simply the best. Greg from Engineering department has helped to resolve an issue with the receiver. Their customer support is prompt, educative and excellent in problem solving. Highly recommend Show details

Saved the Day, I was in a quandary! – I bought a Marantz NR-1510 and had a little drama when testing the System components. Not a problem, contacted the Office and within minutes I had a phone call from a Tech; absolutely brilliant, went through the TV and new Marantz unit and everything is working much better than when the original system was installed. Fantastic! Phil Qld

THE BEST IN THE BUSINESS – What a delight. OUTSTANDING Customer service by GREG at Digital Cinema. Greg not only solved my inquiry, he did it professionally, respectfully and went above and beyond to service my needs and expectation. He was knowledgeable, careful, and on point throughout my entire inquiry both online and eventually in person. If you are looking for only the… Read more

best, Greg at Digital Cinema is THE man. It is reassuring to see there are still professional operators out there in the Digital and Audio HiFi world that care about their customers like Greg does. Congratulations Greg, to you and your Team at Digital Cinema. After experiencing many other Audio Hi Fi stores across Sydney and online, I now know where the best in the business is situated and all thanks to you Greg. I cannot wait to return with my next purchase. Cheers Fort

Another positive on-line purchase! – The Klipsch Centre R-30C is the second product I have purchased through Digital Cinema and I am very happy to recommend this business to any customer looking for a great price, fast delivery and communication that is honest and genuine. My dealings with Dimple were very positive and I had confidence that my new speaker would arrive in a timely… Read more

period and in good condition. I have installed it and am yet to play with settings but so far it is definitely clearer and will break in nicely! It is good to know that the business I bought my Denon 3700 through several years ago is still looking after customers and still doing great deals. Please keep it up.

Great service recovery and customer care – I found a projector on the Digital Cinema website. I got it home, set it up and there were some issues. An electrician and I worked on it and it became apparent there was an issue with the unit (it was brand new). I called Greg, I bought the defective unit back, he swapped it for a new one and then helped me with some additional tips and tricks… Read more

for the set up (like getting better HDMI cables). In the end I have a great theatre room and I was able to do 90% of the work myself, with a little guidance and assistance from Greg.

Greg was a pleasure to work with. Thanks team.

Could not be happier – Couldn't be happier . Great price , great service , fast dispatch . I dealt with Dimple and he made the whole process as easy as could be . Cannot recommend these guys high enough ! Will definitely be using them again. Show details

Amazing customer service – I bought an open box Epson EH TW8400 that was on clearance from Digital Cinema(Auburn) .Greg and his team were not only very helpful in clarifying all the concerns I had about the projector but also Greg’s amazing understanding on the product helped me in turning the setup into a smart Home theatre wherein I could not only stream online content… Read more

using Google Chrome cast but also switch to my Blue-Ray player with just press of button using the same remote . Thanks a lot for your help Greg and team.

Good Customer service – Bought a pair of Klipsch the Nines, sales personnel were(Dimple and Bivek) helpful through out the purchase process and made sure the product was delivered on time. Show details