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Digital World International (DWI)

Digital World International (DWI)

4.2 from 4,081 reviews

See the Best Online Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
2,669
4 star
637
3 star
161
2 star
110
1 star
504

Paul

PaulAdelaide

  • 5 reviews

Sloooooooooooow delivery

published

I thought I would give DWI a go. I ordered a mobile phone in good faith from DWI over three weeks ago. I just received the dispatch confirmation today. Terribly poor delivery performance. They claim on their website they have been swamped with orders from Black Friday/Cyber Monday sales. My experience has been terrible. I have emailed them several times only to get fobbed off from their inflexible customer support team. It was a planned Christmas present and it wont arrive in time. Next battle I will have with them is when I return it for a refund. Buyer beware!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung
See all answers

Max Beeeem

Max BeeeemCanberra 2600, ACT

  • 10 reviews
  • 12 likes
  • Verified customer

Making a profit from excessive credit card surcharges

published

I was about to purchase a product valued at over $500 online when I noticed on the final screen a surcharge for paying by Mastercard that was 2.5 times more than the actual cost to the business of a credit card transaction. MasterCard / Visa is surcharge is 1-1.5% but DWI are charging over 3.4% of the total cost. I sent an email questioning this and was it an error, after several emails later they eventually responded and stated it wasn't an error. Clearly its a company that doesn't play by the rules so I decided not to be stung and ended up paying a 'higher advertised' price elsewhere and no surcharge

Return Claim MadeNo
Warranty Claim MadeNo

  • Verified customer

Happy customer 5 years on

published

I took a risk being in Australia and using this store. I am blessed to have taken that risk as all the kit I purchased was over $3500 ($1500 less of bought from Australia). Genuine, quick and till today the camera runs well.

DO NOT ORDER - SCAM SITE

published

Scam website. kept delaying my order. ordered start of december. got told on the 14th that there was going to be a minimum of another 4 days before it would be sent. Don't use website


Good

published

Product was easy to purchase and works well. I had to change the settings to English which was interesting but not too difficult.


Deceitful

published

Add claimed features phone did not have.
When phone returned, DWI demanded my pass word to google account to 'unlock'. As if anyone would provide that. Got refund after complaint to PayPal.


Risky

published

Not so hot.
To many questionable reviews.
Didnt have stock and got various excuses.
Days before replies to emails.
Got refund after complaint to Ppal


Great service

published

Easy navigation on the site, great range of products and prices. Quick and easy dealings from ordering to delivery of my chosen product.


Amanda

AmandaHamilton

  • Verified customer

Very poor after sales service

published

Purchased a Microsoft Surface Pro 4 which started having issues a few weeks before 12 month warranty expired (which is order date, not the date we received) Sent photos of problem with request for repair or replace. Received advice to return to Microsoft locally (Microsoft website stated warranty expired 6 months earlier!) Received email from DWI on how to prepare device for return (Very confusing, related to mobile phone, not tablet) Finally requested advice on how to return only to be told "Sorry that as refer to the record, the warranty is passed. We suggest you to have it to inspection locally by your cost. Thank you." Purchased the same device from local retailer and have a 2 year warranty! Should have read the reviews 12 months ago :/

Excellent serves

published

It's very easy to navigate the store and find what I want, I'm very satisfied with the range of products, and I'm satisfied were you with the quality of product(s) I bought it.


Digital product

published

I bought a Tamron lens from this website, The price is much cheap than other online digital shops, I order last Monday, I had received in a week. Cheap product, fast delivery.


Vivien  S

Vivien SWentworth Falls

  • 7 reviews
  • 4 likes

I have never been let down by this company

published

Anoop

AnoopSydney

  • 2 reviews
  • 6 likes

Pleseantly surprised by the service

published

DWI was really good considering that I had bitter experiences with HK based websites. DWI was professional, genuine and has provided me good quality product. Even standard shipping was fast. I would recommend purchasing from DWI. They provide the best rates around internet.


Satisfied customer!

published

As always, easy to shop online with DWI! The transaction was seamless and the camera arrived on time. Price was good too.


Enjoying the product,loving it!

published

The product i needed was easy to find with the reviews which helped me to buy the product. Very satisfied and highly recommended product.

Warranty non existing

published

Warranty non existing. Rude reply when asked for help. Lost $270. Never again. Don't get cheated like me. The warranty is non existing.


Excellent transaction; arrived in time in excellent condition. Recommed to all

published

100% satisfied; goods arrived in time and was exactly same as was described.Will recommend to all; excellent seller; asset for online shopping.


If it wasn't for bad service by Toll delivery would have been 5 stars

published

DWI have good prices and easy to use web. But please stop using the horrible Toll for deliveries. They didn't update heir tracking page regularly and their delivery person didn't even knock my door while I was at home and had to pick it up personally from alternative pick up point.


Fantastic Service

published

The store is very easy to navigate and provides a broad range of products that are current. The products are good quality and quick, easy delivery and payment options make purchasing a breeze. Highly recommend the site.


Frank Luo

Frank LuoMelbourne

  • Verified customer

Wonderful product and good service

published

It's very easy to navigate the website and find your products, there are a wide range selection and price is attractive.


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Questions & Answers

Divya D.

Divya D.asked

I have purchased the ASUS ZenFone 4 , Green on 21/12/2017, from 1 week I have been experiencing audio problem, my phone is showing headset symbol even though I haven't plugged in, audio is not working at all, I'm facing very difficult .I am requesting you to give me a new set, as it has two- year warranty as you mentioned . Looking forward to hearing from you ..Thank you very much ..

No answers

Charlie T

Charlie Tasked

I have a Tamron 16/300 purchased four years ago. It will not autofocus and just makes a squeaking sound. Is there a way to fix this. Seems to be plenty of similar reports on Canon site but no one actually says how to fix it. Can you help pls.

No answers

larry

larryasked

l bought Samsung s7 phone it is 3 months old and it is def in that it continuously drops in and out l have been to Samsung service centre and they tell me that because it is an international phone and not an Australian compatible
phone there is nothing they can do to fix, what can be done from your mistake on sending the wrong type of phone , please advise as to what l can do? thank you larry peterson

1 answer
Amanda
Amanda

Hi Larry - unfortunately I do not think there is anything you can do. DWI will NOT repair (at their expense) or replace the faulty equipment. I learn't a valuable (and expensive) lesson...do not buy from this company!!! I have a very expensive paper weight now :(
ACCC only offers advice and mediation, but has no real power with international companies.


Get an answer from our members and Digital World International (DWI) representatives

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